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Zain

<div>About the Role 
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
What We Need From You<ul><li> 
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</li><li>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</li><li>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</li><li>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</li><li>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</li><li>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</li><li>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</li><li>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</li><li>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</li><li>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</li><li>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</li><li>Maintain a history log for all events and activities related to enterprise customers.
</li><li>Perform all other related duties as assigned by the department.</li></ul>
Skills and Knowledge<ul><li> 
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</li><li>Excellent communication and interpersonal skills</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</li><li>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</li></ul></div>

B2B Technical Support Specialist

Zain Bahrain

<div>
 
 About The Role
 
 
 
 The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
 </li>
 <li>
 Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
 </li>
 <li>
 Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
 </li>
 <li>
 Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
 </li>
 <li>
 Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
 </li>
 <li>
 Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
 </li>
 <li>
 Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
 </li>
 <li>
 Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
 </li>
 <li>
 Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
 </li>
 <li>
 Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
 </li>
 <li>
 Conduct awareness workshops for change processes and compliance tailored for B2B customers.
 </li>
 <li>
 Maintain a history log for all events and activities related to enterprise customers.
 </li>
 <li>
 Perform all other related duties as assigned by the department.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
 </li>
 <li>
 Excellent communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
 </li>
 <li>
 Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN1893 - B2B Technical Support Specialist

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for Application Security Specialist for our Bahrain operations with the following skillsets &amp; terms and conditions:<ul><li> 
Years of Experience: 7 - 10 years</li><li>
Preferred Previous Work Experience: Banking</li></ul>
Qualification Major: BE Computer Science and Engineering.
Professional Training Required: Secure Software Development and Programming.
Professional Certifications Desired: CEH, CCNP, AWS, Azure, Java, Python, VB
Experience Required:<ul><li>
Working knowledge in technology stacks used in application development, Web applications, in particular secure application design.</li><li>
Depth knowledge of IT risks, cyber security, and computer operating software like Windows, Linux, and UNIX.</li><li>
Depth knowledge in the software's design with the aid of programming languages like Python, Java, etc.</li><li>
Advanced understanding of security protocols, cryptography, and security.</li><li>
Understanding of network protocols, Source Code Reviews and OWASP Top 10 security practices.</li><li>
In-depth knowledge of frameworks used in developing applications.</li><li>
Good understanding in security measures such as firewalls, intrusion detection, and prevention systems (IDS/IPS), network access controls, and network segmentation.</li><li>
Knowledge of DNS, Security principles of routing, authentication, VPN, proxy services, and DDOS mitigation technology.</li><li>
Expertise in the architecture of information security systems.</li><li>
Good knowledge of IT Infrastructure, Cloud Technologies like AWS, Azure, and Information Security systems, specifically in architecture.</li></ul> 
Job Responsibilities: 
<ul><li>
Perform security analysis, develop robust security architecture, and ingrain security solutions into the Bank's Group environment ensuring the confidentiality, integrity and availability of the bank&rsquo;s information.</li><li>
Develop security architecture for various Information Security control systems.</li><li>
Perform Information Security Risk Assessments of new IT systems, design and recommend security controls to mitigate risks, reassess and enhance security architecture as needed.</li><li>
Review security architecture of new technology solutions and business applications, assess security, and recommend controls to address risks and enhance the architecture as needed.</li><li>
Research and recommend/implement the security standards, systems, and best practices.</li><li>
Review system security, recommend security controls, and implement enhancements.</li><li>
Manage information security projects/assignments.</li><li>
Collaborating with team to develop and implement information security architecture frameworks and strategies tailored to the specific needs of the banking industry. This includes developing security architecture for applications, cloud technologies and various Information Security control systems.</li><li>
Review technical service request and technical changes raised by IT users for Information Security risks.</li><li>
Follow Security by Design methodology to assure the end-to-end security.</li><li>
Conduct security reviews of business applications to identify weaknesses, recommend mitigation controls, perform thorough security testing, ensure secure design and architecture, and implement secure coding practices for input validation.</li><li>
Provide security architectural guidance to IT.</li><li>
Understand the risk and weakness in applications and providing expert guidance and recommendations.</li><li>
Secure application design and architecture, and application security testing.</li><li>
Developing security baselines for all critical applications and ensuring their efficacy.</li></ul> 
Skills required:<ul><li>
Cyber Security Monitoring.</li><li>
Cyber Security Analysis.</li><li>
Cyber Security Architecture.</li><li>
Cyber Security Audits.</li><li>
Cyber Security Best.</li><li>
Cyber Security Testing.</li><li>
Cyber Security Standards and Procedures.</li><li>
</li><li>
Terms and conditions</li></ul>
Joining time frame: (15 - 30 days)</div>

Application Security Specialist

PRAMAC

<div>
 
 
 We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
 
 
 
 
 
 
 Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets
 
 .
 
 
 
 
 
 
 
 Prama
 
 c, part of the third group in the world in the production of diesel and gas generators, is looking for a proactive and skilled
 
 IT/Facility Management Specialist
 
 to oversee both the company&rsquo;s IT infrastructure and facility operations. This role involves ensuring smooth IT services, managing hardware and software systems, and maintaining the physical workplace environment. The ideal candidate will have a strong technical background, excellent organizational skills, and the ability to coordinate multiple functions efficiently.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Manage and support IT infrastructure including hardware, software, networks, and telephony systems.
 </li>
 <li>
 Provide technical support to local end-users, resolving IT-related issues promptly.
 </li>
 <li>
 Oversee facility management activities including maintenance, safety, security, and vendor coordination.
 </li>
 <li>
 Coordinate repairs, maintenance schedules, and ensure compliance with health and safety regulations.
 </li>
 <li>
 Maintain asset inventory for IT equipment and facility resources.
 </li>
 <li>
 Implement and monitor IT policies, procedures, and best practices to ensure security and operational efficiency.
 </li>
 <li>
 Manage service contracts and relationships with external vendors and service providers for IT and facility needs.
 </li>
 <li>
 Plan and execute office moves, setups, and space management to support organizational growth.
 </li>
 <li>
 Support disaster recovery and business continuity plans related to IT systems and facilities.
 </li>
 </ul>
 
 
 
 
 
 Key Activities:
 
 
 <ul>
 <li>
 Install, configure, and maintain IT systems and devices including PCs, printers, network equipment, and software applications.
 </li>
 <li>
 Monitor network performance and troubleshoot connectivity issues.
 </li>
 <li>
 Ensure data backup and security protocols are followed.
 </li>
 <li>
 Oversee maintenance of HVAC, electrical systems, and other facility infrastructure.
 </li>
 <li>
 Manage access control systems and ensure building security.
 </li>
 <li>
 Coordinate with contractors and service providers for facility repairs and upgrades.
 </li>
 <li>
 Prepare reports and documentation related to IT and facility management activities.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT hardware, software, networks, and telephony systems.
 </li>
 <li>
 Experience with facility management including maintenance, safety standards, and vendor management.
 </li>
 <li>
 Familiarity with IT security best practices and data protection.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Basic knowledge of health and safety regulations related to facilities.
 </li>
 </ul>
 
 
 
 
 
 Place of Work:
 
 
 <ul>
 <li>
 Governatorato della Capitale, Bahrain
 </li>
 </ul>
 
 
 
 
 If your profile matches the role requirements, don&rsquo;t hesitate to get in touch. We&rsquo;re excited to meet you!
 
 
 
</div>

IT/Facility Management Specialist

Amazon.com

<div><div>DESCRIPTION<div>
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. 
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
 
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 
 
Key job responsibilities 
As an experienced technology professional, you will be responsible for:
 
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 
2. Providing technical guidance and troubleshooting support throughout project delivery 
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 
4. Acting as a trusted advisor to customers on industry trends and emerging technologies 
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts 
 
About the team 
About AWS: 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture - Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth - We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
</div></div><div>BASIC QUALIFICATIONS<div>
7+ years of experience as a technical specialist in Customer-facing roles. 
 
Experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation. 
 
Hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience. 
 
Experience with automation, scripting (e.g., Terraform, Python) and application migration and modernization. 
 
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.</div></div><div>
PREFERRED QUALIFICATIONS<ul><li>Bachelor&rsquo;s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field</li><li>AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)</li><li>Experience in an Architect role or similar with strong track record of implementing AWS services in a variety of distributed computing environments</li><li>Large scale migration experience Data Center to Data Center and/or Data Center to Cloud</li><li>Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
 <div><div>Job details</div><ul><div><div>
BHR, Manama</div></div><div><div>
Solutions Architect</div></div></ul></div>

Delivery Consultant - Infrastructure and Security, Professional Services

Silver Steps Management

We are looking for an IT &amp; Digital Support Specialist to join our team. The ideal candidate will be responsible for maintaining and supporting computer systems and networks, managing the organization&rsquo;s website and social media platforms, and enhancing our digital presence. A strong understanding of AI technologies and their practical application is essential. This role is vital in ensuring smooth digital operations and alignment with the organization&rsquo;s goals.Main Responsibilities:Install, configure, and maintain computers, printers, and network systemsInstall and update operating systems and software as neededProvide timely technical support and resolve IT issues for staffMonitor system performance and ensure uninterrupted business operationsManage and maintain the organization&rsquo;s website (primarily WordPress)Plan, develop, and execute digital advertising and marketing campaignsCreate, schedule, and publish content across social media platformsRespond to social media messages and comments, and upload media (images/videos)Enhance and maintain a professional and certified digital presencePerform regular data backups and maintain digital security measuresDemonstrate knowledge of operating systems, networking, and IT troubleshootingPossess basic design skills (preferably using Canva or Photoshop)Utilize AI tools effectively for digital content and IT optimizationRequirements:Minimum of 2 years of hands-on experience in IT or a related digital support roleCertification and formal training in AI technologies (required)If interested, please apply.Job Type: Full-time

IT & Digital Support Specialist

Black Bull Group

<div><h2 class="jobSectionHeader">Descripci&oacute;n:</h2>
The Company 
Black Bull Group was founded in 2009 with a clear mission: to become a reliable, agile, and effective partner for armed forces, governments, and international organizations.
We specialize in integrated military logistics and also operate a robust security and intelligence division that works independently, providing strategic support to governments as well as publicly traded multinational corporations. These two core areas define who we are: an operational company with a global outlook, on-the-ground experience, and the ability to respond quickly in the most demanding environments.
On the logistics side, we provide services to naval, ground, and air forces in over 800 locations across five continents. Our core business includes military vessel husbandry services, as well as support for aerial and land deployments. This extends to the supply of fuel, food, spare parts and equipment, construction and maintenance of military facilities, waste management, emergency mission support, and last-mile logistics in remote or high-risk areas.
We operate 24/7, 365 days a year, with global coverage through our own network and a flexible structure that adapts to the needs of each mission.
We currently work with more than 30 Ministries of Defense, are a NATO contractor, and collaborate with several United Nations agencies. Our experience, proven in high-pressure environments, has made us a trusted reference in the sector&mdash;known for the quality of our services and our ability to anticipate and respond to operational needs.
Since joining the ES-KO Group, we have expanded our strategic capabilities and strengthened our reach in international operations. This alliance has allowed us to create powerful synergies in areas such as large-scale deployment logistics, critical infrastructure construction and management, field catering services, and humanitarian mission support.
Our Security and Intelligence Division operates as a strategic advisor on critical infrastructure protection, risk management, threat prevention, and cybersecurity. Our team of experts supports both public institutions and global corporations, providing analysis, protocols, and operational solutions in complex and sensitive environments.
All of this rests on a solid organizational structure, a highly qualified team, and an unwavering commitment to excellence. We operate under the highest international standards.
Black Bull Group is not a conventional company. We&rsquo;re not here to do the bare minimum&mdash;we&rsquo;re here to raise the bar. If you&rsquo;re part of this team, you can be sure your work makes an impact and leaves a mark. 
The position 
Black Bull Group is looking for a Project Billing profile. Reporting to the Regional Manager, the Project Billing Specialist is responsible for managing the billing process for client projects, ensuring accurate and timely invoicing in accordance with contract terms. This role acts as a liaison between project managers, finance, and clients to ensure financial accuracy and compliance. The ideal candidate has a strong understanding of project accounting, attention to detail, and excellent communication skills<ul>
<li>
Generate and issue client invoices based agreed terms and contract.</li>
<li>Collaborate with regional managers to validate billing data and resolve discrepancies.
</li><li>Monitor accounts receivable and follow up on outstanding invoices.
</li><li>Assist in month-end closing activities related to project revenue and billing.</li>
<li>Maintain accurate billing records and support documentation.</li>
<li>Give support in the preparation of reports.</li>
<li>Use the BBG CRM tool to update the operations info.</li>
<li>Work collaboratively with all other Areas, Project Manager and Department members to build value-creating service for customers</li></ul> 

<h2 class="jobSectionHeader">Requisitos:</h2>
Requirements: 
Administrative and finance, accounting or billing experience. Current and proven track record in administrative support.
Knowledge of office management systems and procedures
Proficient in MS Office (MS Excel, MS Power Point, MS Word) and Adobe.
Strong organizational skills with the ability to multi-task.
Fluent in English. One of the following languages is a plus: Spanish, French, Portuguese, Italian and/or Arabic.</div>

Billing Specialist - Bahrain

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