nurse navigator

HCA Florida Mercy Hospital

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a Perinatal Nurse Navigator? At HCA Florida Northwest Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><p>
Candidates must live in the Miami, FL area to support HCA Florida Mercy Hospital and will focus on our Perinatal patients.</p><p><b>
Schedule: Monday-Friday 8:00AM-5:00PM</b></p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Florida Northwest Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Perinatal Nurse Navigator like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
As a Nurse Navigator, you will function as a member of the multidisciplinary team and serve as an advocate and educator for patients with all types of medical conditions. You will be responsible for supporting patients through complex healthcare environments for the optimization of care and outcomes. You will facilitate patient follow-up through coaching, information transfer, and communication to improve continuity of care, enhance the medical management of complex diseases, and streamline the intervention process. You will also guide patients and families through the healthcare system by assisting with access issues to expedite the timeliness of care and treatment. You will achieve this goal by building relationships with patients and physicians, coordinating the defined plan of care, assisting with appointments, assisting in resolving barriers, providing education, and connecting with community resources. You will also assume responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for patients, including support with interdisciplinary and cross-facility coverage and collaboration. You are responsible for timely data collection that promotes tracking of the navigation program performance in line with HCA Healthcare, division, and facility goals (growth, quality, practice guidelines, etc).
</p><p><b>What you will do in this role:</b></p><p></p><ul><li>
Serves as a patient advocate
</li><li>Assesses the patient&rsquo;s medical and psychosocial needs as they pertain to their primary medical or surgical condition for navigation
</li><li>Uses appropriate tools to identify patient needs and barriers to care and provides access to potential resolutions
</li><li>Identifies health disparities and assists in the removal of these disparities
</li><li>Provides appropriate education, outreach, and support to patients and families. Ensures the patient is empowered to manage his/her healthcare needs
</li><li>Provides healthcare system guidance and promotes adherence to recommended treatment throughout the care pathway
</li><li>Supports providers by assisting patients and/or families in understanding their diagnosis, treatment options, and the resources available, including education, clinical research studies (as applicable), and technological advances
</li><li>Provides education/connection to community and external resources, such as access to supportive care, financial support, and return to work
</li><li>Streamlines process for patients by assisting with appointment scheduling in a compliant manner
</li><li>Ensures the organization of appointments and explains the sequence of treatments</li><li>
Ensures smooth transitions between care modalities, facilities, and providers
</li><li>Facilitates patient movement through the appropriate clinical pathway and collaborates with physicians to ensure patient compliance
</li><li>Reinforces patient-specific teaching as defined by the patient&rsquo;s provider
</li><li>Conducts follow-up conversations with patients and communicates any concerns, changes, or social needs to the appropriate physician or other care provider
</li><li>Attends and participates in Multidisciplinary Meetings (MDM) and/or other care planning conferences, as required by the navigation program
</li><li>Ensures appropriate patient data is available, including assessment and documentation
</li><li>Educates the patient and family regarding planned procedures, medications, and treatments</li></ul><p><b>
What you will need in this role:</b></p><p></p><ul><li>
1-3 years of experience in Nursing &ndash; Required
</li><li>3+ years of experience as a Nurse Navigator and/or patient educator in service line &ndash; Preferred
</li></ul><p></p><p><b>Education</b></p><p></p><ul><li>
Associate&rsquo;s Degree in Nursing required</li><li>
Bachelor&rsquo;s Degree in Nursing preferred</li></ul><p>
</p><p></p><p><b>Licenses and Certifications</b></p><p></p><ul><li>
Basic Cardiac Life Support (preferred if remote position) &ndash; Required</li><li>
Registered Nurse - Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation. &ndash; Required</li></ul><p>
</p><p></p><p>&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Perinatal Nurse Navigator opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Perinatal Nurse Navigator

Good Shepherd Health Care System

<div>Overview:
<div><b>
Employer Paid Medical, Dental, and Vision Benefits!</b></div><div></div><div><b><br>
Min $39.36 Max $63.83</b></div><div></div><div><br>
(4) 10-hour shifts - no weekends</div><div>
40 hrs/ week</div><div>
Oncology</div><div></div><div><b><br>
Definition of Position</b><b>:</b></div><div>
Under the general supervision of the Oncology practice manager. This is a hybrid position that wil work mostly in the clinic with some remote hours to develop, implement, and organize the navigation of services for Oncology patients. Coordinates diagnostic testing, prescription refills and authorizations, referrals to specialists and community services, and follow up care with medical oncologists. Provide ongoing education and assessment, refer patients to ancillary services as needed, provide supportive listening and engage in end-of-life conversation and preparations, and advocate for patients&rsquo; informed decision making. Develops, implements, and organizations the Navigator position with Oncology Nursing Manager, Oncologists, and referring providers.</div>
Responsibilities:
<div><b>
Essential Job Functions</b><b>:</b></div><ul><li>
Works in clinic with some remote hours with Oncologists to coordinate care for Oncology patients</li><li>
Orders diagnostic testing in coordination with Oncologists</li><li>
Outgoing referrals to specialists and community services</li><li>
Schedules follow up appointments with Oncologists</li><li>
Documentation in Epic</li><li>
Occasional on-site meetings with Oncology Nursing Manager and/or Oncologists
</li><li>Converses with patients to help navigate them on their cancer journey</li><li>
Identifies and anticipates patient and/or provider needs and develops evidence-based quality programs to meet those needs. Ensures delivery of quality services for patients.</li><li>
Maintains a thorough knowledge and understanding of evidence based/best practice.</li><li>
Develop Oncology Nurse Navigation role in coordination with Oncology Nursing Manager</li><li>
Revises and monitors educational materials to ensure that they are coordinated, understandable and meet the program standards.</li><li>
Protect patient confidentiality by promoting professional staff communications.</li></ul><br>
<div></div>
Qualifications:
<div><b>
Qualifications:</b></div><div></div><div><b><br>
Education:
</b></div><div>Required: Graduate of an accredited school of professional nursing</div><div>
Desired: BSN in nursing, certificate in specialty area</div><div><b>
Experience:
</b></div><div>Required: 3 years nursing experience.</div><div>
Desired: Previous Oncology Nurse Navigator Experience</div><div><b>
Licenses, Certifications, and/or Registrations:</b></div><div>
Current RN license in the State of Oregon.</div><div><b>
Specialized Knowledge and Skills:
</b></div><div>Possesses knowledge of the scope and complexity of the patient's age-specific, cultural, physical, and psychosocial well-being served by the Oncology Clinic. Ability to communicate therapeutically. Self-motivated, responsible, role model well organized.</div><p><b>
Physical Requirements:</b></p><p>
The physical and sensory functions described below are essential to the successful performance of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. The position requires sufficient auditory ability to detect and respond to verbal communication. Clear and effective verbal communication is essential, as is the ability to interact with patients, families, and healthcare team members. Visual acuity is necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes, such as identifying medications or safety indicators. Tactile perception is also important for assessing physical characteristics such as temperature, size, shape, or texture during patient care. Motor coordination is required for reaching, grasping, handling, and performing fine motor tasks necessary for the use of medical equipment and procedures. The position also involves occasional stooping, kneeling, crouching, or crawling when assisting patients or accessing equipment. Walking and standing are typically intermittent throughout the shift. May need to sit for long periods.</p><p></p><p><b><br>
Working Conditions:</b></p><p></p><div><br>
This position is performed primarily in clinic with some remote hours in an indoor environment, such as an in-home office, or clinic. While the work setting is protected from outdoor weather conditions, it may be subject to variable indoor temperatures.</div></div>

Clinical Nurse Navigator - Oncology

Renown Health

<div><div><div><div><div><div><div><p><b>Position Purpose</b></p><br>
</div></div><br>
<div><div><div><div><div><div><div><div><div><div><p>The Nurse Navigator is accountable for coordination of care and educational support to patients. This nurse also assists the department&rsquo;s leadership in coordination and conducting specific programs that support clinical excellence. The goals of this position and clinical programs are to improve the care experience of the patient and their family, facilitate the work of the physicians and meet the needs of the hospital&rsquo;s community in relation to education, screening, prevention, and treatment. Help coordinate care leading up to treatment and may be required to participate in discharge planning and telehealth appointments.</p><br>
</div></div><br>
</div></div></div></div><br>
</div></div></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Nature and Scope</b></p><br>
</div></div><br>
<div><div><div><div><div><div><div><div><div><div><p>This position is responsible for working closely with the multidisciplinary team to develop and implement an up-to-date plan of care.</p><br>
<p></p><p>The incumbent will communicate with the team on behalf of the patient. Using clinical protocols this nurse facilitates patient referral to appropriate specialists for diagnosis or treatment and provides support and counseling to the patient and their family, as appropriate to the clinical situation.</p><br>
<p></p><p>This position assists with the coordination and development of evidence-based protocols and may accomplish this work through leadership of committees of multidisciplinary professionals. The incumbent will proactively develop and enhance processes with the goal of improving the clinical experience for referred patients and the referring physician.</p><br>
<p></p><p>In collaboration with the department&rsquo;s leadership and/or Medical Directors, referring physicians and interdisciplinary team(s), this individual assists with coordination of multidisciplinary efforts and provides care as needed for patients and their families utilizing resources efficiently and effectively.</p><br>
<p></p><p>The incumbent assists in the development and performance of specialty service educational activities and program evaluation.</p><br>
<p></p><p>The incumbent works with marketing and outreach departments to educate referring physician offices and facilities on available services.</p><br>
<p></p><p>This position assists in meeting the needs of the hospital&rsquo;s community in relation to education, screening, prevention, and treatment. Most important, this position improves the care experience of the patient and their family. Other duties as requested are required.</p><br>
<p></p><p>This position does provide patient care.</p><br>
</div></div><br>
</div></div></div></div><br>
</div></div></div></div><br>
<p></p><div><div><div><div><div><div><p><b>Disclaimer</b></p><br>
</div></div><br>
<div><div><div><div><div><div><p>The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.</p><br>
</div></div><br>
</div></div></div></div><br>
</div></div></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Minimum Qualifications</b><br>
Requirements - Required and/or Preferred</p><br>
</div></div><br>
<div><div><div><div><div><div><div><div><div><div><p><b>Name</b></p><br>
</div><div><p><b>Description</b></p><br>
</div></div><br>
<div><div><p>Education:</p><br>
</div><div><p>Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor&rsquo;s degree in nursing preferred.</p><br>
</div></div><br>
<div><div><p>Experience:</p><br>
</div><div><p>Experience in community health, case management or care coordination preferred. Management and/or program development experience preferred.</p>
<p>Three years acute care nursing experience preferred in area of specialization.<br>
</p></div></div><br>
<div><div><p>License(s):</p><br>
</div><div><p>Ability to obtain and maintain a State of Nevada Registered Nurse license required at time of hire.<br>
</p></div></div><br>
<div><div><p>Certification(s):</p><br>
</div><div><p>Current BLS by AHA standards required at time of hire.</p>
<p>530702- Current ACLS by AHA standards required at time of hire.
</p><p>530702, 530246 - Advanced cardiac certification (i.e., CCRN, CHFN, CACP, etc.) preferred within two years of hire.<br>
</p></div></div><br>
<div><div><p>Computer / Typing:</p><br>
</div><div><p>Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.</p><br>
</div></div><br>
</div></div></div></div><br>
</div></div></div></div><br>
</div></div></div></div><br>
<p></p>Location: Renown Health &middot; 200372 Peds Oncology<br>
Schedule: Full Time - Eligible for Benefits, Day, 8am-5pm</div>

Nurse Navigator - Peds Oncology

Momentum Life Sciences

<div><p><b>About the Position:
</b></p><p>The Nurse Navigator will be responsible for utilizing their professional nursing skills, clinical experience, ability to foster relationships, strong empathy, and to provide personalized high-touch virtual support to patients and healthcare professionals (HCPs) with an emphasis on reimbursement, patient access, and therapy coordination. The role will engage with patients and HCPs to ensure patients have seamless access to treatment. The HCM Navigator will guide HCPs through any access barriers for their patients while also heavily collaborating cross-functionally with the REMS vendor, HUB, specialty pharmacy, and field teams to optimize the patient treatment journey. You will leverage their clinical knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing guidance to these patients and providers.</p>
<p><b>Essential Functions:
</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul><li><p>Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCP&rsquo;s, REMS vendor, HUB, specialty pharmacy, and field teams</p>
</li></ul><ul><li><p>Demonstrate strong empathy and high emotional intelligence to engage patients/HCP&rsquo;s effectively, creating individual relationships built on trust and rapport</p>
</li></ul><ul><li><p>Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense</p>
</li></ul><ul><li><p>Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes)</p>
</li></ul><ul><li><p>Prepare structured case status reports for ongoing HCP email or telephonic review</p>
</li></ul><ul><li><p>Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience</p>
</li></ul><ul><li><p>Communicate complex information effectively and empathetically to patients/HCP&rsquo;s</p>
</li></ul><ul><li><p>Accurately complete patient engagements based on provided criteria</p>
</li></ul><ul><li><p>Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners</p>
</li></ul><ul><li><p>Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through</p>
</li></ul><ul><li><p>Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments</p>
</li></ul><ul><li><p>Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed</p>
</li></ul><ul><li><p>Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements</p>
</li></ul><ul><li><p>Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations.</p>
</li></ul><ul><li><p>Complete AEPQC reporting and provide all communications in a compliant manner.</p>
</li></ul><p>Other duties:</p>
<p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p>
<p><b>Required Education and/or Experience:
</b></p><ul><li><p>Bachelors degree preferred</p>
</li></ul><ul><li><p>Experience in a telephonic support role centered in patient access, reimbursement, or care coordination/case management roles</p>
</li></ul><ul><li><p>Experience with high volume inbound/outbound call center</p>
</li></ul><p>Required License and/or credential(s):</p>
<ul><li><p>Current, unrestricted nursing license (RN, NP)</p>
</li></ul><p><b>Required Skills:
</b></p><ul><li><p>High emotional intelligence and ability to exhibit empathy to meet each patient where they are</p>
</li></ul><ul><li><p>Demonstrated flexibility and adaptability in a fast-paced environment with shifting priorities, new information, and changing business demands</p>
</li></ul><ul><li><p>Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, understanding of the insurance approval process, and motivational interviewing</p>
</li></ul><ul><li><p>Maintain strong time management and organizational discipline while coordinating concurrent workstreams and navigating frequent interruptions</p>
</li></ul><ul><li><p>Desire and ability to create an individualized relationship with patients as they progress through their journey</p>
</li></ul><ul><li><p>Ability to accurately recognize and report AEPQC information.</p>
</li></ul><ul><li><p>Optimistic, upbeat, and enthusiastic in times of challenge and constant change.</p>
</li></ul><ul><li><p>Ability to deliver outstanding patient experience</p>
</li></ul><ul><li><p>Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems, CRM tools, Microsoft Suite)</p>
</li></ul><ul><li><p>Advanced knowledge of written and verbal communication skills and problem-solving techniques</p>
</li></ul><ul><li><p>Detail-oriented, highly organized, and able to work through ambiguity</p>
</li></ul><ul><li><p>Able to work independently, self-motivated, managing workload with minimal supervision</p>
</li></ul><ul><li><p>Ability to maintain cases and complete calls on time</p>
</li></ul><ul><li><p>Ability to maintain compliant conversations and documentation in a high-volume role</p>
</li></ul><ul><li><p>Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction</p>
</li></ul><ul><li><p>Ability to maintain great flexibility in an ever-changing environment and willingness to learn other therapies or float to other brands as needed</p>
</li></ul><ul><li><p>Willingness to assist in shift coverage as needed outside of typical hired shift</p>
</li></ul><p>Special Position Requirements:</p>
<p>Travel:</p>
<p>As required; less than 10%</p>
<p>Working Conditions:</p>
<p>Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.</p>
<p>Physical Requirements:</p>
<p>Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.</p></div>

Nurse Navigator, 11-8p EST (Remote)

McKenzie Willamette Medical Center

<div><p><b>RN - Nurse Navigator - McKenzie Medical Group Clinic</b></p>
<p><b>
Job Summary:</b></p>
<p>
Case Management -</p>
<ul>
<li>Participates in case finding to identify patients who would benefit from comprehensive clinic services.
</li><li>Perform initial assessment using case management tools to determine patient/family needs.</li>
<li>Serve as liaison between patient/family and healthcare providers.</li>
<li>Coordinate care across the continuum to ensure successful care transitions.</li>
<li>Coordinate care with home health agencies,DME providers and other vendors and agencies.</li>
</ul>
<p>Remote Monitoring and Patient Care -</p>
<ul>
<li>Regularly monitors data.</li>
<li>Coordinates care with physicians/providers for clinic and post-operative patients.</li>
<li>Communicates with patients/families remotely via telephonic means and/or virtual visits.</li>
<li>Functions within the scope of approved care guidelines/protocols.</li>
<li>Patient/family teaching using the teach-back method and other tools to promote patient/family autonomy and improve the experience of care.</li>
</ul>
<p>Clinical Expert/Resource -</p>
<ul>
<li>Serves as a resource to the clinical team by providing support and education to team members within the Infectious Disease , Vascular Surgery, and Pulmonary clinics as well as throughout the healthcare system.</li>
<li>Serves as a resource to the community by presenting and participating in educational offerings provided to patients/families and community members.</li>
<li>Assists in the development of clinical practice guidelines.</li>
<li>Participates in performance improvement projects.</li>
</ul>
<p><b>Education/Licensing:</b></p>
<ul>
<li>ADN required, Bachelor's Degree preferred.</li>
<li>Graduate from an accredited school of nursing required.</li>
<li>Current Oregon RN licensure required.</li>
<li>Must be BLS certified.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Minimum of 3 years o adult acute care clinical experience with at least 2 years specialization in clinical care.</li>
<li>Case management and/or remote patient management experience preferred.</li>
<li>Strong clinical background in acute care setting.</li>
<li>Strong customer focus.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proficiency in use of electronic medical records.</li>
<li>Ability to organize and lead meetings as well as present at groups.</li>
<li>ability to work independently, delegate, and multi-task in a fast-pace environment.</li>
<li>Strong problem solving and decision-making skills.</li>
</ul>
<p>#ZR</p></div><p></p>

RN - Nurse Navigator - McKenzie Medical Group Clinic

Sutter Health

We are so glad you are interested in joining Sutter Health!
<br><br>
<b>Organization:</b><br>
SPMF-Sutter Pacific Medical Foundation - South
<br><br>
<b>Position Overview:</b><br>
A professional registered nurse (RN) who offers individualized assistance to patients, families and caregivers to help overcome health care system barriers. Enhances the patient experience and improves the clinical outcome for patients by providing a seamless navigation process throughout the continuum of care. Responsible for collaborating with physicians and members of the interdisciplinary teams to triage, coordinate, and consistently manage patient care by educating the patient and serving as a point of contact for patients and families. Participates in strategic initiatives within the clinical program or service line to include developing, implementing and monitoring navigation activities and sustainability, facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients' communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions. Works for and promotes positive outcomes for patients, providers and the Sutter health care system.
<br><br>
<b>Job Description:</b><br>
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
<br><br>
<b>JOB ACCOUNTABILITIES:</b><br>
Coordinates patient care through the point(s) of continuum specified by assisting with timely access to care, coordinating/facilitating appointments and services, and accompanying patients to appointments as needed.
<br><ul>
<li>Facilitates timely coordination of appointments/services</li>
<li>Meets with patient by phone or in person “within designated time” following “designated event” and follows patient per facility-specific guidelines</li>
<li>May include meeting with the patient in both acute and non-acute Sutter Health locations. Coordinates appointments, if applicable, for diagnostic testing, services, and with providers to ensure timely delivery of diagnostic and treatment services. May include accompanying patients to appointments (particularly if there are multiple barriers to care) and/or, providing clarification and literacy-level appropriate education related to the visit.</li>
<li>Provides care coordination, symptom management support, guidance, education and advocacy across care settings.</li>
<li>Discusses physician visits with patients and families and answers questions</li>
<li>Provides and reinforces education re: treatment, care plan, symptom management, and survivorship concerns</li>
<li>Facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients’ communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions.</li>
<li>Empowers patients with education and knowledge to help improve patient outcomes and satisfaction</li>
</ul>
Assesses patients’ current and future needs, provides patient access to resources (internal and external), facilitates patient needs assessments, including distress screenings and acuity scales; coordinates/facilitates appropriate referrals.
<br><ul>
<li>Assesses for and identifies patient/family needs and matches unmet needs to appropriate resources during care continuum, based on clinical guidelines and evidence based practices.</li>
<li>Assesses for and works to mitigate barriers to care. Assists patients with access concerns (for screening, diagnosis, and/or treatment, as appropriate) and assists with paperwork as needed</li>
<li>Makes referrals for services based on patient/family needs—i.e., education, finances, psychosocial, survivorship, transportation, child care, lodging.</li>
<li>Facilitates access to physicians and services.</li>
<li>Facilitates appropriate medical record availability at scheduled appointments as needed. vi. Facilitates language translation or interpretation services. vii. Facilitates financial assessment and referrals along with assisting with completing forms as needed.</li>
<li>Facilitates linkages to follow-up services</li>
<li>As appropriate, facilitates screening for and access to clinical trials, molecular testing and/or genetic counseling. Builds partnerships with local agencies and groups (e.g., referrals to other services and/or support groups)</li>
<li>Facilitates distress and acuity screening and makes appropriate referrals</li>
</ul>
Establishes and maintains close collaboration with providers and care team to communicate effectively ensuring seamless patient care and care coordination.
<br><ul>
<li>Communicates and collaborates with involved physicians and staff members to facilitate individualized patient care plans and communication between care disciplines</li>
<li>Maintains communication with patients, families, and health care providers to monitor patient satisfaction with the care experience</li>
<li>Ensures that navigator functions and activities remain within scope of defined role</li>
<li>Provides triage and support services (e.g., symptom management, emotional support, education, resource referral) for patients//families in collaboration with attending physicians and the care team</li>
</ul>
Tracks navigation program metrics and quality indicators, documents patient interactions and progression, and communicates navigation activities to physicians and the care team
<br><ul>
<li>Assists with tracking, documentation, and outcome reporting for navigation services</li>
<li>Assists with ongoing navigation program assessment and identification of process improvement opportunities</li>
<li>Assists with and/or attends meetings for Sutter Health accreditation endeavors.</li>
<li>Assists with annual accreditation requirements related to navigation and as directed by administration.</li>
</ul>
Actively participates in multidisciplinary conference, assisting with preparing conference materials and providing patient follow-up as needed.
<br><ul>
<li>Actively participating in multidisciplinary care patient presentation and care planning</li>
<li>Assists with coordination of multidisciplinary conference(s) as needed</li>
<li>Assists with patient follow-up as needed</li>
<li>Assists with and/or attends conferences</li>
</ul>
Participates in community health promotion and awareness programs.
<br><ul>
<li>Conducts health promotion and awareness programs in community as appropriate</li>
<li>Attends community health fairs and screenings; provides community education presentations as appropriate</li>
<li>Facilitates/attends support groups as appropriate</li>
<li>Conducts and/or assists with a Community Needs Assessment at least once every three years to meet the American College of Surgeons Commission on accreditation requirement(s).</li>
<li>Teaches health topics, including risk reduction, to those interested within the community.</li>
<li>Facilitates and/or attends support groups.</li>
</ul>
Communication (Oral and Written)
<br><ul>
<li>Consistently communicates with patients, physicians and other Sutter Health staff in a courteous, professional manner that reflects the desired service outcomes of the department</li>
<li>Prepare patient information materials as requested</li>
<li>Maintains confidentiality of patient information at all times</li>
</ul>
<b>Quality:</b><br>
<ul>
<li>Participate in ongoing quality assessment/improvement, ensuring that there is a continuous process of measuring and enhancing quality</li>
<li>Consistently demonstrates Customer Service principles in daily practice</li>
<li>Must be detail-oriented and possess strong organizational skills</li>
<li>Must possess excellent follow-up and follow through skills</li>
<li>Participate in ongoing education opportunities and training</li>
</ul>
<b>Productivity/Efficiency:</b><br>
<ul>
<li>Ability to prioritize goals and work accurately and efficiently</li>
</ul>
<b>Sutter Health Citizenship:</b><br>
<ul>
<li>Adheres to all policies and procedures (i.e. Administrative and Human Resources), practices safe work habits, and engages in good business standards and practices.</li>
</ul>
Service Standards
<br><ul>
<li>Consistently exhibits behaviors set forth in the attached Sutter Health Codes of Conduct</li>
</ul>
<b>EDUCATION:</b><br>
<b>Other:</b> Graduate of an accredited school of nursing.
<br><br>
<b>CERTIFICATION LICENSURE:</b><br>
RN-Registered Nurse of California
<br><br>
BLS-Basic Life Support Healthcare Provider
<br><br>
DEPARTMENT REQUIRED CERTIFICATION LICENSURE
<br><br>
<b>Department, Oncology:</b> ONC-Oncology Nurse Certification (may also be CPHOB, CBCN, BMTCN, APHON or AOCNP) if required by entity (within 1 year with 1 year oncology experience or within 2 years with less than 1 year oncology experience)
<br><br>
<b>Department, Oncology:</b> ONS Foundations of Oncology Nursing Practice within 90 days (if less than 1 year with oncology experience)
<br><br>
<b>TYPICAL EXPERIENCE:</b><br>
5 years recent relevant experience.
<br><br>
<b>SKILLS AND KNOWLEDGE:</b><br>
Knowledge of medical terminology required.
<br><br>
Ability to ensure follow through with responsibilities and communicate with a varied level of health care staff.
<br><br>
Knowledge of third-party reimbursement helpful.
<br><br>
Verbal and written communication skills.
<br><br>
Microsoft Office software experience required, including Excel and Word
<br><br>
<b>PHYSICAL ACTIVITIES AND REQUIREMENTS:</b><br>
See required physical demands, mental components, visual activities working conditions at the following link: Job Requirements
<br><br>
<b>For onsite employees:</b> Job Requirements
<br><br>
<b>Job Shift:</b><br>
Days
<br><br>
<b>Schedule:</b><br>
Full Time
<br><br>
<b>Shift Hours:</b><br>
8
<br><br>
<b>Days of the Week:</b><br>
Monday - Friday
<br><br>
<b>Weekend Requirements:</b><br>
None
<br><br>
<b>Benefits:</b><br>
Yes
<br><br>
<b>Unions:</b><br>
No
<br><br>
<b>Position Status:</b><br>
Non-Exempt
<br><br>
<b>Weekly Hours:</b><br>
40
<br><br>
<b>Employee Status:</b><br>
Regular
<br>Sutter Health is an equal opportunity employerEOE/M/F/Disability/Veterans.
<br><br>
Pay Range is $86.68 to $114.41 / hour
<br>The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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