office supervisor

Hilton

Overview <p>Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p> What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? <p>Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location <p>Work Locations: Embassy Suites by Hilton Dubai Business Bay</p> Brand <p>Brand: Embassy Suites by Hilton</p> Job <p>Job: Guest Services, Operations, and Front Office</p>

Front Office Supervisor

Accor Group

<br>Job Title<br>Front Office Supervisor   Luxury Floating Hotel Experience   Dubai, UAE<br>Job Description<br>Front Office Supervisor   Luxury Floating Hotel Experience   Dubai, UAE<br> <br>Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting.<br> <br>Job Details:<br> <br>Job Location: Dubai, UAE<br>Industry: Hotel / Resort / Lodging<br>Function: Receptionist / Front Desk<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Position Overview:<br> <br>As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.<br> <br>What You ll Do:<br> <br>* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff<br>* Create and manage weekly rosters, attendance tracking, and leave calendars<br>* Coordinate room assignments and verify guest details and payment methods<br>* Oversee night shift duties including system audits and daily date rollovers<br>* Lead daily team briefings and service improvement sessions<br>* Collaborate closely with Housekeeping and other departments for operational efficiency<br>* Handle special room requests, inspect VIP rooms, and manage guest preferences<br>* Address guest concerns with professionalism and ensure prompt resolution<br>* Maintain updated guest documentation and reservation accuracy in Opera PMS<br> <br>Ideal Profile:<br> <br>* Prior experience in a supervisory front office role within a hotel or resort<br>* Strong organizational, scheduling, and multitasking skills<br>* Proficient in Microsoft Windows and Opera property management system<br>* Presentable, calm under pressure, and customer-oriented<br>* Excellent communication and team leadership capabilities<br>* Flexible to work across different shifts including nights and weekends<br> <br>Why Join Us:<br> <br>* Be part of a living legend with unmatched charm and historic value<br>* Collaborate with a passionate team in a truly unique hospitality environment<br>* Benefit from learning, development, and advancement within the Accor group<br>* Experience career growth in Dubai s vibrant hospitality sector<br> <br>About the Company:<br> <br>The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.<br>Post Details <br>

City Seasons Hotels

<p><b>Requirements :</b></p><p>  Should have experience as Front Office Supervisor</p><p>  Any Nationals</p>

The First Group

<b>Job Description</b><br><div>
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<p> <strong>Job Summary:</strong> </p> <p>The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.</p> <p>Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.</p> <p> </p> <p> <strong>KEY RESPONSIBILITIES</strong> </p> <ul> <li>Ensure company brand standards, policies and procedures are always adhered to.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Provide customers a positive first and last impression and maintain it at all times.</li> <li>Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li> <li>Provide the team with necessary training and support.</li> <li>Bookkeeping duties, such as balancing accounts (credit limit).</li> <li>Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li> <li>Always ensure outstanding customer care.</li> <li>Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li> <li>Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li> <li>Adhere to company credit limit policies.</li> <li>Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li> <li>Build strong relationships and liaise with all other department s especially housekeeping, reservation etc.</li> <li>Cross check all billing instructions are correctly updated.</li> <li>Ensure Front Office log book / checklist is always updated and actioned upon.</li> <li>Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Take responsibility in the absence of the Duty Manager/Front Office Manager.</li> </ul>
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Desired Skill &amp; Expertise<br></b><div>
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<ul> <li>At least 2 years  experience as Front Office Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> <span>Pleasant personality with good problem-solving skills</span></li></ul></div></div></div>

Kempinski Hotels

<p><b>Job Location</b></p>
 
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 <p> <b><span>Dubai, <br> United Arab Emirates</span> </b></p>
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 <p><b>Experience</b></p>
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 <p> <b><span>1 to 2 years</span> </b></p>
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 <p><b>Qualification Level</b></p>
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 <p> <b><span>Graduate</span> </b></p>
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 <p><b>Job Function</b></p>
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 <p> <span>Secretary / Front Office<br> </span> </p>
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 <p> <span>Microsoft Office</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Front Office Supervisor<br> <br><b>Job Location : Dubai, United Arab Emirates<br> <br>Job Requirements :</b><br> <br>  Minimum of 1 to 2 years experience in a receptionist position at Front Office, Preferably in an international five star hotel.<br>  Operational knowledge of front desk operations<br>  Knowledge of VIP welcoming protocol<br>  Should be result &amp; quality driven.<br>  Solid Knowledge in Microsoft Office (Word, Excel and PowerPoint)<br>  Advanced knowledge of Opera</span>
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Hilton Hotels

<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
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<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
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Radisson Hotel Group

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  Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
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  People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
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  Job Description
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  Can you be our guests&rsquo; superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
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  We are currently seeking a
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   Front Office Supervisor
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  to join our vibrant team.  At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
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  As the
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   Front Office Supervisor
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  , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
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  Our
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   Front Office Supervisors
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  love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between
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   You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
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   You will exude patience, empathy and have the personality to host the show
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   As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
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  Qualifications
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   Flexibility and a positive, Yes I Can! Attitude
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   An eye for detail
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   Is a creative problem-solver
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   Passionate about creating extraordinary service
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   Ability to work as part of a team to ensure guest satisfaction
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   Strong verbal communication skills
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   Likes having fun at work
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   Experience in a similar position is beneficial but not essential
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  Additional Information
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   Why Join Radisson Hotel Group?
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   Live the Magic of Hospitality -
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  Be part of a team that creates
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   exceptional experiences and memorable moments
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  every day. Let your
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   Yes I Can!
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  spirit shine as you bring hospitality to life.
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   Build a Great Career -
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  No matter your background or experience, we invest in your
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   growth, learning, and career development
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  &mdash;helping you reach your full potential.
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   Experience the Team Spirit -
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  Join a workplace that&rsquo;s
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   inclusive, fun, and meaningful
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  . We celebrate diversity, support one another and foster a sense of belonging through our
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   Employee Resource Groups and inclusion initiatives
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  .
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   Lead with Your Ambition -
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  Your ideas, passion and drive matter! We empower you to
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   make a difference
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  &mdash;in hospitality, your community and beyond.
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   Enjoy Global &amp; Local Perks -
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  No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
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   Join us in shaping the future of hospitality!
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  If you&rsquo;re ready to
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   bring your talent, energy, and passion
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  , we&rsquo;d love to hear from you.
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   Apply now and let&rsquo;s make every moment matter.
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  We welcome applicants from all
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   backgrounds, abilities, and experiences
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  . If you need any adjustments during the application process, please let us know.
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