office supervisor

Accor Group

Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends

Front Office Supervisor

The First Group

Job Description <div>
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<div>
 Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITIES <ul> <li>Ensure company brand standards, policies and procedures are always adhered to.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Provide customers a positive first and last impression and maintain it at all times.</li> <li>Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li> <li>Provide the team with necessary training and support.</li> <li>Bookkeeping duties, such as balancing accounts (credit limit).</li> <li>Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li> <li>Always ensure outstanding customer care.</li> <li>Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li> <li>Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li> <li>Adhere to company credit limit policies.</li> <li>Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li> <li>Build strong relationships and liaise with all other department s especially housekeeping, reservation etc.</li> <li>Cross check all billing instructions are correctly updated.</li> <li>Ensure Front Office log book / checklist is always updated and actioned upon.</li> <li>Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Take responsibility in the absence of the Duty Manager/Front Office Manager.</li> </ul>
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Desired Skill &amp; Expertise <div>
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<ul> <li>At least 2 years experience as Front Office Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> Pleasant personality with good problem-solving skills</li></ul></div></div></div>

Hilton Hotels

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 We are looking to appoint a Front Office Supervisor at Desert Islands Resort &amp; Spa by Anantara on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available.
 
 
 
 About the role:
 
 
 
 <ul>
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 Guide &amp; support the team in providing outstanding guest welcoming and experiences
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 Act as a role model, sharing your expertise and continually inspiring the team
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 Ensure daily tasks are completed accurately and in a timely manner
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 Conduct guest arrivals and departures
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 Resolve &amp; respond to guest complaints in a timely and professional manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
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 Previous office supervisory experience
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 Extensive experience working within a Hotel/ Resort environment
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 Exceptional customer service skills and an unwavering positive attitude
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 Ability to manage time effectively
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 Professional presentation essential
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 Availability to work weekends if required
 
 
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 </ul>
 Additional Information
 
 
 Remote Location
</div>

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
The Front Office Supervisor&rsquo;s role is to oversee the entire Front Office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests, positively impacting our guests&rsquo; journey and satisfaction. Your role includes upselling, increasing loyalty enrollments, resolving guest requests and concerns, while ensuring flawless communication with other departments.
Responsibilities<ul><li>
Conducts daily LQA &amp; Forbes quality checks, to ensure the team is aligned with the standards, and gives feedback to the team.</li><li>
Assists TOP VIP with their check in and check out, or directly supervises the procedure if a receptionist is handling it.</li><li>
Responsible for the team delivering a warm welcome and ensuring that guests enjoy their experience, being pampered with the finest tailored service.</li><li>
Maintain a positive atmosphere, high morale, and healthy working relations within the team. Lead by example and address any unnecessary conflicts.</li><li>
Responsible for anticipating and meeting guest needs, ensuring all colleagues feel accountable and responsible for the guests&rsquo; journey, regardless of their department within the Front Office.</li><li>
Knows the hotel product in depth, from in room services to outlet offers, and ensures the information is continuously shared and updated.</li><li>
Is knowledgeable in ALL Program, training the team accordingly in its tiers, benefits, special offers and promotions.</li><li>
Promotes the enrolment of guests in ALL Program and ensures the team does the same.</li><li>
Supervise the Front Office operations, including Reception, Guest Relations, Concierge, and Bell Service in the absence of their direct manager or Manager on Duty.</li><li>
Conduct regular training, handovers, and daily operations meetings with the Front Office team.</li><li>
Ensure that the hotel standards and procedures are fully understood and followed.</li><li>
Verify appropriate levels of office supplies and collateral for smooth Front Office operations, preparing item requisitions accordingly. Inventory handling.</li><li>
Oversee checklists and cashiers of all Front Office colleagues, including Guest Relations, Bell Service, and Concierge, in the absence of their managers.</li><li>
Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.</li><li>
Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.</li><li>
Spot potential upselling and enrollment opportunities and set alerts in the system.</li><li>
Communicate with other team leaders to ensure flawless hotel operations.</li><li>
Ensure all colleagues have individual access to every tool they need to perform their daily tasks.</li><li>
Assists the management team at Front Office and other departments as required.</li></ul> 

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:<ul><li>
Strong communication skills, both verbal and written</li><li>
Dynamic can-do attitude</li><li>
Strong analytical skills and attention to detail</li><li>
Presents a professional and polished appearance</li><li>
Effectively deal with guests and other team members</li><li>
Previous Reception Supervisor experience highly preferred</li><li>
Proficient in PMS systems (e.g., Opera) and Microsoft Office applications.</li><li>
Possessing the trait of being organized and capable of multi-tasking</li><li>
Ability to complete work within given deadlines</li><li>
Highly organized, results-oriented, and able to work well under pressure.</li><li>
Maintain confidentiality of proprietary information and protect company assets</li></ul> 

Additional Information 
<ul><li>
Fully Furnished Accommodation</li><li>
Friendly working environment.</li><li>
Hearists Recognitions Programs</li></ul></div>

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Supervise the front office team to ensure efficient and professional guest service</li><li>Oversee check-in and check-out procedures, ensuring accuracy and smooth operation</li><li>Train, guide, and support front desk staff in handling guest requests and complaints</li><li>Monitor daily shift activities and maintain logbooks and reports</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Maintain a clean and organized reception area</li><li>Ensure compliance with company policies, procedures, and quality standards</li></ul>Requirements:<ul><li>Previous experience in a front desk or supervisory role in hospitality or customer service</li><li>Strong communication and interpersonal skills</li><li>Fluent in English; Arabic language skills are an advantage</li><li>Leadership skills with the ability to manage a small team</li><li>Ability to work under pressure and handle guest concerns tactfully</li><li>Familiarity with front office systems and basic computer applications</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; accommodation is within walking distance from the workplace</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>UAE: 2 years (Preferred)</li></ul>

Five Hotels and Resorts

Key Responsibilities
<div> </div>
<ul>
<li>Arrives to work promptly, always adhering to FIVE s Grooming Standards and maintaining a polished, FIVE-Styled appearance.</li>
</ul>
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<li>Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.</li>
<li>Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.</li>
<li>Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.</li>
<li>Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.</li>
<li>Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.</li>
<li>Possesses a FIVE-Star knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.</li>
<li>Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly FIVE-Styled experience.</li>
<li>Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE s Sensational Services and Facilities.</li>
<li>Ensures Fellow Front Office FIVERs have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.</li>
<li>Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.</li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.</li>
<li>Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.</li>
<li>Adheres to FIVE s Remarkable brand standards, ensuring a Boundary-Breaking experience.</li>
<li>Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level Vibe at FIVE. </li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Attends required training sessions to stay at the Cutting Edge of their profession.</li>
<li>Upholds profession al confidentiality, safeguarding </li>
</ul>

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