office supervisor

The Oriental Hotel Apartment

Job Title: Front Office Supervisor Location: Dubai, UAEWe are looking for a Front Office Supervisor to support daily front desk operations at a 4-star hotel in Dubai and ensure excellent guest service.Responsibilities:<ul><li>Supervise front office staff and ensure smooth daily operations.</li><li>Assist with guest check-in, check-out, and reservations when required.</li><li>Handle guest concerns, complaints, and special requests professionally.</li><li>Ensure service standards and hotel policies are followed.</li><li>Prepare daily reports and assist in staff scheduling and training.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of front office experience, preferably in hotels in the UAE.</li><li>Strong customer service and leadership skills.</li><li>Knowledge of hotel PMS systems is preferred.</li><li>Good communication and problem-solving skills.</li><li>Willing to work flexible shifts.</li></ul>How to Apply: Interested candidates may submit their CV to hr@grandplazahotel.aeJob Type: Full-time

Front Office Supervisor

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.
 </li>
 <li>
 Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
 </li>
 <li>
 Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
 </li>
 <li>
 Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
 </li>
 <li>
 Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
 </li>
 <li>
 Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
 </li>
 <li>
 Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
 </li>
 <li>
 Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
 </li>
 <li>
 Provide continuous feedback to staff and assist with performance evaluations.
 </li>
 <li>
 Assist with managing room inventory and ensuring accurate room status updates in the property management system.
 </li>
 <li>
 Help prepare shift reports, financial summaries, and other documentation as needed.
 </li>
 <li>
 Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
 </li>
 <li>
 Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
 </li>
 <li>
 Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
 </li>
 <li>
 Attend regular meetings and participate in cross-departmental coordination efforts.
 </li>
 <li>
 Ensure the accurate processing of cash, credit card, and other payment transactions.
 </li>
 <li>
 Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
 </li>
 <li>
 Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
 </li>
 <li>
 Ensure compliance with hotel safety, security, and emergency procedures.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Team management skills.
 </li>
 <li>
 Excellent guest service delivery.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Good organizational and time-management skills.
 </li>
 <li>
 Accountability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Positive can-do attitude.
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.
 </li>
 <li>
 Proficiency in Opera Cloud
 </li>
 <li>
 Arabic speaker preferred
 </li>
 </ul>
</div>

Accor

<div><div>Company Description</div> 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS<div> 
Job Description</div> 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.<ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul></div>

Sheraton Indianapolis City Centre

Company Overview Sheraton has a rich history spanning over 70 years, renowned for its vibrant and spirited approach to hospitality. With a global portfolio of more than 400 hotels across 70 countries, including over 60 stunning resorts worldwide, Sheraton continues to bring travelers together and create memorable experiences.Job Summary We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front office operations, manage guest relations, and uphold the highest standards of customer service. Your leadership will help create a welcoming atmosphere that reflects Sheraton&rsquo;s commitment to hospitality excellence.Responsibilities<ul><li>Supervise front desk staff, ensuring smooth check-in and check-out processes while maintaining a friendly and professional demeanor</li><li>Oversee guest services, addressing inquiries, resolving issues promptly, and enhancing overall guest satisfaction</li><li>Manage multi-line phone systems and ensure phone etiquette aligns with hotel standards</li><li>Conduct night audits to verify daily financial transactions and reports for accuracy</li><li>Support guest relations by handling special requests and ensuring memorable experiences for all visitors</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs efficiently</li><li>Train new team members on hotel management procedures, customer service protocols, and hospitality standards</li></ul>Requirements<ul><li>Proven experience in hotel management or front desk operations within a hospitality environment</li><li>Strong leadership skills with the ability to motivate and guide a team effectively</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guests</li><li>Excellent customer service skills with a passion for creating positive guest experiences</li><li>Knowledge of hotel management systems, night audit procedures, and front desk operations</li><li>Exceptional phone etiquette and communication skills for handling guest inquiries via phone or in person</li><li>Previous experience working in a resort or large hotel setting is preferred</li></ul>Join us at Sheraton where your enthusiasm for hospitality can shine! We&rsquo;re committed to supporting your growth with comprehensive training opportunities and a vibrant work environment that celebrates teamwork. If you&rsquo;re passionate about delivering outstanding guest services and leading dynamic teams, we want to hear from you!Pay: From $18.00 per hourWork Location: In person

Aviva Health

<div>POSITION PURPOSE:

Under the supervision of the Dental Manager, the Dental Front Office Supervisor is responsible for supervising and actively participating in the daily activities of the dental front office and dental staff. Responsibilities include, but are not limited to, ensuring compliance with all organizational policies, protocols, and practices, interviewing and training employees, planning, assigning and directing work, performance evaluations, rewarding and disciplining employees. 


ESSENTIAL FUNCTIONS:
<ul>
<li>Ensures the smooth functioning of the dental clinics&rsquo; front offices and provides leadership and support to front office staff in fulfilling the mission, vision, values, goals and objectives of Aviva Health.</li>
<li>Supervises front office staff, providing effective guidance, coaching, and correction; monitors performance of staff and responds timely to any issues.</li>
<li>Develops coaching and correction documents and ensures staff are adhering to policies and procedures.</li>
<li>Conducts regular performance reviews and one-on-ones in collaboration with the Director of Dental Services and Dental Manager.</li>
<li>Oversees front office staff schedules, timecard management, time office requests, attendance and leave tracking.</li>
<li>Collaborates with Dental Manager to maintain dentists&rsquo; schedules and ensure appropriate patient access.</li>
<li>Works closely with the Dental Assistant Supervisor to maintain cohesive relationships between the front- and back-office dental staff.</li>
<li>Partners with Human Resources to screen, interview, and recruit front office staff talent.</li>
<li>Assists in the development and revision of job descriptions and hiring requirements.</li>
<li>Collaborates with the Dental Manager to recommend staff promotions or evaluation of front-office staff compensation.</li>
<li>Completes updates and maintains front office staff department records and ensures required forms are complete and submitted on schedule.</li>
<li>Provides front office backup coverage as needed for absences or staff shortages.</li>
<li>Develops, maintains, and provides training plans and ongoing training to front office staff.</li>
<li>Assists the Dental Manager with managing dental screenings and the Gap Lists.</li>
<li>Collaborates with Dental leadership and clinic providers to establish, define and refine department goals and objectives consistent with Aviva Health&rsquo;s mission and demonstrates satisfactory progress towards these goals and objectives.</li>
<li>Some travel and use of company or personal vehicle.</li>
<li>Provides an example of accountability by adhering to all Aviva Health policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High school graduate or equivalent education.</li>
<li>Minimum 2 years of experience in a supervisory role in a dental office setting or equivalent work experience.</li>
<li>Dental Assistant experience preferred.</li></ul> 


WORKING CONDITIONS:
Must be able to perform the following physical requirements:
<ul>
<li>In-person position during standard office hours with possible evening or weekend work.</li>
<li>Remain in a stationary position frequently during the day to perform administrative duties.</li>
<li>Operate computer and phone frequently during the day.</li>
<li>Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.</li>
<li>Work indoors in heat-controlled environment 100% of the day.</li>
<li>OSHA Exposure Category &ndash; Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.</li>
<li>Possible travel to outlying dental offices or conferences; use of company or personal vehicle.</li></ul> 


DISCLAIMER:
Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the VP of Human Resources or their designee by email. 


ACKNOWLEDGEMENT:
This Description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Aviva Health retains the right to change or assign other duties to this position.
<ul>
<li>Employee is in receipt of this Job Description.</li>
<li>Employee has read and understands the Job Description and has discussed the job requirements and responsibilities with their supervisor.</li>
<li>Employee has sufficient experience and training to perform the essential functions listed in the Job Description with or without a reasonable accommodation.</li></ul></div>

Dental Front Office Supervisor

PLUS UAE

Job Opening &ndash; Remote HR cum Office Supervisor Plus UAE GroupWork Location: Kochi &ndash; Infopark UAE-Based Group (Abu Dhabi Operations)Plus UAE Group is looking for a highly responsible and execution-focused HR cum Office Supervisor to manage and streamline India-based operations supporting our UAE business.Key Responsibilities:<ul><li>Full HR operations (Recruitment, onboarding, documentation, attendance, performance tracking)</li><li>Build revenue-focused, ownership-driven teams</li><li>Implement HR policies, discipline &amp; accountability systems</li><li>Supervise day-to-day office operations</li><li>Coordinate between India team &amp; Abu Dhabi management</li><li>Monitor employee productivity &amp; reporting structure</li><li>Ensure system-driven workflow (no follow-up dependency culture)</li><li>Maintain internal reporting, compliance &amp; documentation</li></ul>Requirements:<ul><li>Minimum 3&ndash;5+ years HR &amp; office administration experience</li><li>Strong recruitment &amp; team-building background</li><li>Experience handling performance-based teams</li><li>Excellent communication skills (English mandatory)</li><li>Strong computer knowledge &amp; reporting skills</li><li>Leadership mindset with ownership approach</li><li>Ability to work independently with direct reporting to GM</li></ul>Preferred:<ul><li>Experience supporting UAE-based companies</li><li>Exposure to B2B service sector</li></ul>Full-time Position Growth-oriented role in an expanding UAE groupSerious, result-driven candidates only. Immediate joiners preferred.Interested candidates may share their CV.Job Type: Full-timePay: Up to ₹35,000.00 per monthWork Location: In person

Remote HR cum Office Supervisor

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.
 
 
 <ul>
 <li>
 Review and update Logbook
 </li>
 <li>
 Check equipment
 </li>
 <li>
 Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
 </li>
 <li>
 Oversee the day-to-day operations and report to Superior.
 </li>
 <li>
 Attend and monitor team trainings
 </li>
 <li>
 Fire Procedure &amp; First Aid Procedures
 </li>
 <li>
 Handle guest complaints and report to manager
 </li>
 <li>
 Implement and coordinate the Front Office OSM
 </li>
 <li>
 Perform as per Standards and in line with the Company&rsquo;s Values and Competencies.
 </li>
 <li>
 Show fullest cooperation and respect within the team and other departments
 </li>
 <li>
 Should be aware of the daily activities and has product knowledge the hotel facilities
 </li>
 <li>
 Ensure panic report is printed during the shift at least twice.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments.
 </li>
 <li>
 Register and process check in for all arrivals.
 </li>
 <li>
 Update and check guest information into the computer after a complete check in.
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 </li>
 <li>
 Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Check and convey message to guests.
 </li>
 <li>
 Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
 </li>
 <li>
 To check the paymaster to have No paymasters pending.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
 </li>
 <li>
 File daily reception report and documents systematically.
 </li>
 <li>
 Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
 </li>
 <li>
 At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding VIPs.
 </li>
 <li>
 Perfect grooming all the time.
 </li>
 <li>
 Drive Upselling.
 </li>
 <li>
 Carry out any other reasonable task (which may not be stated here) as requested.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Motivator and Proactive
 </li>
 <li>
 People person &amp; a team player
 </li>
 <li>
 Positive attitude and well-spoken
 </li>
 <li>
 Organized &amp; result driven
 </li>
 <li>
 Open-minded
 </li>
 <li>
 Displays initiative
 </li>
 <li>
 Commitment to professional values
 </li>
 <li>
 Thinking out of the box
 </li>
 <li>
 </li>
 <li>
 Proficient in the English and Arabic (verbal &amp; written)
 </li>
 <li>
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
 </li>
 <li>
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 </li>
 <li>
 A hospitality diploma is an asset
 </li>
 <li>
 </li>
 <li>
 Knowledge of Property Management System and Windows
 </li>
 <li>
 </li>
 <li>
 Prior experience in customer service an asset
 </li>
 <li>
 </li>
 <li>
 Proven ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Minimum 1 year supervisory experience in luxury hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 Saudi Nationals only.
 
 
 Remote Location
</div>

Front Office Supervisor (Saudi Only)

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Front Office Supervisor

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Dental Front Office Supervisor

Remote HR cum Office Supervisor

Front Office Supervisor (Saudi Only)