onboarding specialist

Thkel

<div>
 
 Role Objective:
 
 
 
 As an Onboarding Specialist at
 
 
 THKEL (ثقيل)
 
 
 , you will be responsible for building and managing the supply side of our marketplace. Your primary focus is to identify, vet, and onboard high-quality 3PL providers and individual operators specializing in General Transport (Tippers, Flatbeds, and General Freight) across the Kingdom of Saudi Arabia. You will ensure that every provider on the platform is compliant, well-trained, and ready to fulfill customer requests efficiently.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Provider Acquisition &amp; Growth:
 
 
 <ul>
 <li>
 
 Identify and scout professional 3PL companies and fleet owners (Flatbeds, Tippers, and Heavy Goods Vehicles) across all major KSA cities.
 
 </li>
 <li>
 
 Negotiate and convince high-tier providers to join the
 
 
 THKEL
 
 
 marketplace by demonstrating the value of increased fleet utilization.
 
 </li>
 <li>
 
 Ensure a healthy balance of supply (available trucks) to meet and exceed customer demand in every region.
 
 </li>
 </ul>
 
 
 2. Compliance &amp; Verification:
 
 
 <ul>
 <li>
 
 Conduct rigorous background checks on providers to ensure they hold valid Transport General Authority (TGA) licenses and necessary operation permits.
 
 </li>
 <li>
 
 Verify vehicle documentation and ensure all trucks meet the platform&rsquo;s safety and quality standards before activation.
 
 </li>
 <li>
 
 Maintain an up-to-date database of provider credentials to ensure ongoing legal compliance.
 
 </li>
 </ul>
 
 
 3. Training &amp; Fulfillment Readiness:
 
 
 <ul>
 <li>
 
 Conduct training sessions (remote or in-person) for dispatchers and drivers on how to use the
 
 
 THKEL App
 
 
 to receive and manage orders.
 
 </li>
 <li>
 
 Educate providers on the platform&rsquo;s workflow to ensure they are ready to fulfill customer requests with high professionalism.
 
 </li>
 <li>
 
 Ensure drivers understand the operational requirements for successful pickups and deliveries to maintain high fulfillment rates.
 
 </li>
 </ul>
 
 
 4. Relationship &amp; Performance Management:
 
 
 <ul>
 <li>
 
 Act as the primary point of contact for providers, resolving their operational pain points and handling escalations.
 
 </li>
 <li>
 
 Monitor provider performance (acceptance rates, cancellation rates, and customer ratings) to ensure service quality.
 
 </li>
 <li>
 
 Implement "Feedback Loops" to gather provider insights and continuously improve the onboarding and fulfillment process.
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements:
 
 <ul>
 <li>
 
 Language Skills:
 
 
 
 
 Bilingual fluency in Arabic and English (Written and Spoken) is a mandatory requirement.
 
 
 The candidate must be able to draft professional communications in both languages and interact effectively with diverse stakeholders.
 
 </li>
 <li>
 
 Experience:
 
 
 2&ndash;5 years of experience in Logistics, Supply Chain, or Operations within Saudi Arabia. Experience in General Transport or 3PL operations is highly preferred.
 
 </li>
 <li>
 
 Regulatory Knowledge:
 
 
 Solid understanding of Saudi Transport General Authority (TGA) regulations for land transport.
 
 </li>
 <li>
 
 Communication Skills:
 
 
 Strong negotiation and interpersonal skills to build long-term partnerships with transport providers.
 
 </li>
 <li>
 
 Technical Literacy:
 
 
 Proficiency in using Marketplace Dashboards, CRM tools, and mobile applications.
 
 </li>
 <li>
 
 Education:
 
 
 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or a related field.
 
 </li>
 </ul>
</div>

Onboarding Specialist

Emirates Flight Catering

<div>
 
 
 HR Specialist &ndash; Onboarding
 
 
 
 
 Dubai, UAE
 
 | Aviation | Culinary Solutions | Large-Scale Operations
 
 
 
 Shape exceptional employee journeys from day one.
 
 
 
 We&rsquo;re looking for an experienced HR Specialist &ndash; Onboarding to play a pivotal role in delivering a seamless, compliant, and high-impact onboarding experience within a fast-paced, high-volume environment. This role is ideal for a proactive onboarding expert who thrives on structure, collaboration, and continuous improvement.
 
 
 As the subject matter expert for mobilisation and onboarding, you&rsquo;ll drive best practices, optimise processes, and ensure new hires are set up for success from their first interaction with us.
 
 
 
 What you&rsquo;ll be responsible for
 
 
 <ul>
 <li>
 Execute onboarding plans for high-volume and business-critical hiring, ensuring all milestones are met on time
 </li>
 <li>
 Review, enhance, and standardise mobilisation and onboarding procedures, ensuring compliance with UAE labour and visa requirements
 </li>
 <li>
 Partner closely with Government Relations, dnata, Learning &amp; Development, and internal stakeholders to deliver a seamless onboarding journey
 </li>
 <li>
 Track onboarding KPIs, analyse trends, and provide insight-driven reports and recommendations
 </li>
 <li>
 Drive automation and process improvements to enhance efficiency, accuracy, and cost effectiveness
 </li>
 <li>
 Act as a subject matter expert, providing guidance, coaching, and issue resolution support to the onboarding team
 </li>
 <li>
 Maintain high standards of data integrity and system accuracy across onboarding platforms
 </li>
 <li>
 Manage clear, timely communication with new hires to ensure all mobilisation documentation is completed correctly
 </li>
 <li>
 Monitor vendor performance against SLAs and recommend corrective actions where needed
 </li>
 <li>
 Support onboarding budget planning through workforce and logistics forecasting
 </li>
 </ul>
 
 
 What we&rsquo;re looking for
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or a related field
 </li>
 <li>
 Minimum 6 years&rsquo; experience in onboarding or mobilisation, ideally within a complex or high-volume environment
 </li>
 <li>
 Strong understanding of UAE labour law, visa processes, and HR systems
 </li>
 <li>
 Excellent stakeholder management, communication, and planning skills
 </li>
 <li>
 Confident working with data, metrics, and reporting (Excel proficiency essential)
 </li>
 <li>
 Experience coaching or supporting junior team members
 </li>
 <li>
 Highly organised, detail-driven, and comfortable managing multiple priorities
 </li>
 </ul>
 
 
 Why join us
 
 
 <ul>
 <li>
 Be part of a high-impact People Operations function supporting large-scale hiring
 </li>
 <li>
 Play a key role in shaping employee experience from day one
 </li>
 <li>
 Work in a collaborative, forward-thinking HR environment focused on quality, efficiency, and continuous improvement
 </li>
 <li>
 Contribute to an organisation that values innovation, operational excellence, and people-centric practices
 </li>
 </ul>
 
 
</div>

HR Onboarding Specialist

Taager

<div>About Taager 
Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs &mdash; whether beginners or experienced ones, to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we&rsquo;ve grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently Morocco. Today, we serve over 34,000 social commerce sellers, offering access to more than 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we&rsquo;re transforming the social commerce landscape in the MENA region. 

Our Mission 
To empower anyone to start and grow their own e-commerce business.

Our Vision 
We envision a world where anyone can sell online, earn a living, and even build wealth &mdash; all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants. 

Why Join Taager?
<ul>
<li>Work in an international environment with team members from over 10 nationalities.</li>
<li>Attractive compensation plan based on performance and scalability.</li>
<li>Strong focus on continuous learning, development, and internal promotions.</li>
<li>Join a team of ambitious, kind, and talented individuals.</li> 
</ul>
Role Summary:

We are seeking a highly organized, empathetic, and results-driven Onboarding Specialist to join our Account Management team. You will be the first dedicated point of contact for our new sellers, guiding them through a seamless and efficient onboarding journey. Your mission is to accelerate time-to-value, build strong foundational relationships, and set sellers up for long-term success on the Taager platform. Success in this role directly impacts seller retention, satisfaction, and initial growth. 

What will you do:
<ul>
<li>End-to-End Onboarding Execution:
<ul><li>Own the onboarding process for a portfolio of new sellers from sign-up to &quot;first successful sale&quot; and handover to their long-term Account Manager.</li>
<li>Conduct personalized kick-off calls and training sessions to welcome sellers, set expectations, and explain Taager&rsquo;s ecosystem, tools, and processes.</li>
<li>Guide sellers through platform setup, catalog integration, and initial inventory listing.</li>
</ul></li><li>Seller Education &amp; Enablement:
<ul><li>Develop and deliver clear training on using Taager&rsquo;s seller dashboard, understanding analytics, and navigating operational workflows (e.g., order fulfillment, returns).</li>
<li>Create and curate helpful resources, checklists, and tutorial videos to support self-service learning.</li>
</ul></li><li>Relationship Building &amp; Communication:
<ul><li>Proactively communicate with new sellers via email, chat, and video calls, providing a white-glove experience.</li>
<li>Build trust and rapport, acting as a knowledgeable advisor to address questions and overcome initial hurdles.</li>
</ul></li><li>Process Optimization &amp; Insights:
<ul><li>Track and report on key onboarding metrics (e.g., time to first sale, activation rate, initial NPS).</li>
<li>Identify bottlenecks in the onboarding funnel and collaborate with Product, Sales, and Account Management teams to streamline and improve the process.</li>
<li>Serve as the &quot;voice of the new seller,&quot; providing feedback to internal teams to enhance platform usability and support materials.</li>
</ul></li><li>Handover to Account Management:
<ul><li>Ensure a smooth, warm handoff to the seller&rsquo;s dedicated Account Manager, providing comprehensive notes on the seller&rsquo;s business, potential, and any specific needs.</li>
</ul>
</li></ul>What will make you successful: 

<ul>
<li><div><ul><li>2-4 years of experience in onboarding, customer success, account management, or training, preferably in a B2B SaaS, e-commerce, or marketplace environment.</li>
<li>Proven track record of managing multiple clients/projects simultaneously with a high attention to detail.</li>
<li>Exceptional Communication: Fluent in Arabic and English (written and spoken). Ability to explain complex processes simply and with patience.</li>
<li>Empathy &amp; Service Orientation: A natural helper who enjoys teaching and empowering others.</li>
<li>Organizational Prowess: Excellent project and time management skills. You thrive on creating order and ensuring nothing falls through the cracks.</li>
<li>Problem-Solving: Ability to troubleshoot issues independently and collaborate with technical teams when needed.</li>
<li>Tech-Savvy: Quick to learn new software platforms. Experience with CRM systems (e.g., Salesforce, HubSpot), project management tools, and e-commerce platforms is a plus.</li>
<li>Data-Driven: Comfortable using data to guide decisions and measure success.</li></ul></div></li></ul></div>

Onboarding Specialist - Egypt

eSoul

<ul><li>Act as the primary point of contact during the onboarding phase, guiding clients through the setup and implementation of services.</li><li>Conduct initial welcome calls, presentations, and training sessions to familiarize clients with the service, ensuring they understand its features and value.</li><li>Understanding customer context and goals and providing information to best serve those goals.</li><li>Build strong rapport, setting expectations for communication and service delivery to ensure a positive, professional experience.</li><li>Manage the end-to-end setup process, including data entry, account customization, and granting system access.</li><li>Identify gaps in the onboarding process and collaborate with team members to improve efficiency, documentation, and training materials.</li><li>Act as a bridge between key clients and operations teams.</li><li>Anticipate issues and coordinate resolutions to ensure client success.</li><li>Develop and maintain sustainable, long-lasting and healthy working relationships with clients.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: Remote

Customer onboarding Specialist

ZIWO

<div>
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; Product)
 
 
 
 📍
 
 Location:
 
 The Greek Campus, Downtown Tahrir Square, Cairo
 
 
 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Onboarding &amp; Delivery Team | Revenue Department
 
 
 💻
 
 Work Setup:
 
 On-site
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; VoIP)
 
 to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.
 
 
 You&rsquo;ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on
 
 product onboarding and technical validation
 
 and does not involve onsite infrastructure implementation.
 
 
 This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support remote onboarding sessions and coordinate technical activation with clients
 </li>
 <li>
 Assist customers in configuring ZIWO platform setups based on their business needs
 </li>
 <li>
 Perform basic technical readiness checks including network and VoIP validation
 </li>
 <li>
 Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
 </li>
 <li>
 Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
 </li>
 <li>
 Support initial call routing, extensions configuration, and call flow validation during onboarding
 </li>
 <li>
 Maintain CRM updates, onboarding documentation, and delivery tracking
 </li>
 <li>
 Escalate complex technical issues to senior network or implementation teams
 </li>
 <li>
 Collect feedback from clients and support post-activation improvements
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
 </li>
 <li>
 1&ndash;3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
 </li>
 <li>
 Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
 </li>
 <li>
 Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
 </li>
 <li>
 CCNA certification preferred or currently pursuing (not mandatory)
 </li>
 <li>
 Familiarity with cloud platforms or contact center solutions is a plus
 </li>
 <li>
 Strong communication, organization, and client-facing skills
 </li>
 <li>
 Fluent in English &amp; Arabic
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a fast-growing SaaS company shaping the future of customer engagement
 </li>
 <li>
 Work with a collaborative, client-first team passionate about innovation
 </li>
 <li>
 Enjoy a dynamic work environment in the heart of Downtown Cairo
 </li>
 <li>
 Grow your career in cloud communications, networking, and SaaS onboarding
 </li>
 <li>
 Make a real impact for businesses across the region using our platform
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Technical Onboarding Specialist (Network & Product)

Terracotta medical services

Role OverviewWe are seeking an experienced Onboarding Specialist / EOR Account Executive to manage end-to-end onboarding and ongoing account operations for outsourced employees under Employer of Record (EOR) and staffing solutions. This is a client-facing, operational role requiring strong coordination and hands-on experience working closely with HR, payroll, compliance, and immigration teams.The ideal candidate will have at least one year of experience in end-to-end staff onboarding, employee lifecycle management, or HR operations, and will perform effectively in a fast-paced, deadline-driven environment.Key Responsibilities EOR Onboarding &amp; Mobilization<ul><li>Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance to offboarding.</li><li>Coordinate the collection, verification, and compliance of employee documentation.</li><li>Support visa and immigration processes by coordinating with internal teams and external authorities.</li><li>Collaborate with HR, payroll, legal, and immigration teams to ensure smooth and timely onboarding.</li><li>Track onboarding timelines and proactively identify and resolve delays.</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned EOR and staffing clients.</li><li>Support clients with EOR-related queries, including employment contracts, payroll cycles, benefits, and compliance matters.</li><li>Build and maintain strong client relationships through proactive communication and consistent service delivery.</li><li>Ensure adherence to agreed service-level agreements (SLAs).</li></ul>Employee Management &amp; Support<ul><li>Serve as the main HR contact for outsourced employees under the EOR and staffing model.</li><li>Address employee queries related to contracts, payroll, leave, benefits, and company policies.</li><li>Support employee offboarding, contract extensions, and contractual amendments.</li><li>Escalate complex employee relations issues to relevant internal stakeholders when required.</li></ul>Compliance &amp; Documentation<ul><li>Ensure EOR employment practices comply with local labor laws and client-specific requirements.</li><li>Maintain accurate and up-to-date employee records and onboarding documentation.</li><li>Support internal and external audits and compliance reviews as needed.</li></ul>Coordination &amp; Reporting<ul><li>Coordinate with payroll teams to ensure timely and accurate salary processing.</li><li>Prepare onboarding status reports and account updates for internal teams and clients.</li><li>Identify process gaps and contribute to continuous improvement initiatives.</li></ul>Job Type: Full-timePay: Up to AED7,000.00 per monthApplication Question(s):<ul><li>Salary for the role is AED up t0 7000 .please apply if you agree with the offer </li><li>With in How many days you can join with us ?</li></ul>Experience:<ul><li>Employee Onboarding / Client Handling: 1 year (Required)</li></ul>Language:<ul><li>Native Arabic (Required)</li></ul>

Employee onboarding specialist / HR Generalist (Arabic)

Terracotta Outsourcing

<div>
 
 
 Job Description
 
 
 
 
 Position:
 
 Onboarding Specialist / EOR Account Executive
 
 
 
 Department:
 
 EOR &amp; Staffing Solutions
 
 
 
 Location:
 
 Terracotta Outsourcing, Abu Dhabi
 
 
 
 Salary :
 
 AED 5000 - 7000 (Based on the Experience )
 
 
 Working Days - Monday to Friday
 
 
 Minimum of 1 year of proven experience in Staff End to End Onboarding , Employee Life cycle management / HR operations
 
 
 Immediate Joiners are preferred
 
 
 
 
 
 
 Role Summary
 
 
 
 We are looking for a skilled Onboarding Specialist / EOR Account Executive to oversee end-to-end onboarding and ongoing account management for outsourced employees under Employer of Record (EOR) and staffing solutions. This is a client-facing, operational role that requires strong coordination skills, hands-on EOR experience, and the ability to manage multiple stakeholders across HR, payroll, compliance, and immigration functions.
 
 
 The ideal candidate will have a minimum of one year of proven experience in EOR operations, particularly in managing outsourced or seconded employees, and will thrive in a fast-paced, deadline-driven environment.
 
 
 
 Key Responsibilities
 
 
 
 
 EOR Onboarding &amp; Mobilization
 
 
 <ul>
 <li>
 Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboarding
 </li>
 <li>
 Coordinate the collection, verification, and compliance of employee documentation
 </li>
 <li>
 Oversee visa and immigration processes as part of employee mobilization, liaising with internal teams and external authorities as required
 </li>
 <li>
 Collaborate closely with internal stakeholders including HR, payroll, legal, and immigration teams to ensure smooth onboarding
 </li>
 <li>
 Monitor onboarding timelines and proactively identify and resolve delays
 </li>
 </ul>
 
 
 Client &amp; Account Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned EOR and staffing clients
 </li>
 <li>
 Support clients with EOR-related inquiries, including employment contracts, payroll cycles, benefits, and compliance matters
 </li>
 <li>
 Build and maintain strong, long-term client relationships through proactive communication and high-quality service delivery
 </li>
 <li>
 Ensure consistent adherence to service-level agreements (SLAs)
 </li>
 </ul>
 
 
 Employee Management &amp; Support
 
 
 <ul>
 <li>
 Act as the main HR contact for outsourced employees under the EOR and staffing model
 </li>
 <li>
 Address employee queries related to contracts, payroll, leave, benefits, and company policies
 </li>
 <li>
 Support employee offboarding, contract amendments, and extensions
 </li>
 <li>
 Escalate complex employee relations issues to appropriate internal stakeholders
 </li>
 </ul>
 
 
 Compliance &amp; Documentation
 
 
 <ul>
 <li>
 Ensure all EOR employment practices comply with local labor laws and client-specific requirements
 </li>
 <li>
 Maintain accurate and up-to-date employee records and onboarding documentation
 </li>
 <li>
 Support internal and external audits and compliance reviews as needed
 </li>
 </ul>
 
 
 Coordination &amp; Reporting
 
 
 <ul>
 <li>
 Coordinate with payroll teams to ensure accurate and timely salary processing
 </li>
 <li>
 Prepare onboarding status reports and account updates for internal teams and clients
 </li>
 <li>
 Identify process gaps and contribute to continuous improvement initiatives
 </li>
 </ul>
 
 
</div>

HR Onboarding Specialist / EOR Account Executive (Arabic speaker)

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