onboarding specialist

McGee Air Services

<div>Company Description 
McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.
Our Values 
Safety, Mutual Respect, Service, Accountability, Integrity, Pride
Pay Range
$22.69 to $31.76/hour.
Compensation is determined by several factors, including location, relevant experience, skill level, and internal equity. Please note, we don&rsquo;t typically hire above midpoint.
Work Schedule
4 days onsite/1 day remote (once training period is complete), typically Monday-Friday.
Benefits That Help You Soar
Joining #TeamMcGee opens the runway to a full suite of rewards designed to help you thrive on the ground and explore the world above it. Some benefits can vary based on location, employment status, or length of employment.<ul><li>
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, &amp; Horizon Air&hellip;explore the world on us!</li><li>
Comprehensive medical, dental, &amp; vision insurance.</li><li>
401(k) with company match.</li><li>
Company provided life insurance.</li><li>
Opportunity to earn additional pay each quarter based on performance.</li><li>
Generous holiday pay and paid time off.</li></ul> 

Job Description 
The Onboarding Specialist is an experienced, focused, energetic, and enthusiastic team member that leads the pre-employment hiring processes for all new team members; with a focus on providing a best-in-class new hire experience. This role is responsible for all facets of the new hire journey including background screening, pre-employment drug testing, completion of required company forms/documents, and all other processes that need to be conducted prior to a new hire first day. This role will work autonomously and efficiently providing support, guidance, and proactive support to new team members during their new hire journey. In addition to the above responsibilities, the onboarding specialist will assist with the resolution of current team member inquiries via the Team Member Service Center.
Key Responsibilities<ul><li>
Provide exceptional service by addressing team member inquiries related to HR policies and processes.</li><li>
Oversight and facilitation of companywide onboarding processes, including verification of documentation for security clearances, ensuring pre-employment requirements are met.</li><li>
Track status of background checks, pre-employment paperwork and facilitate all required pre-employment screening.</li><li>
Enter data into various Human Resources systems, worksheets, and databases, maintain records and compile reports from systems as needed.</li><li>
Triage and respond in a timely manner to team member and new hire inquiries via phone, email, and the team member service center ticketing system.</li><li>
Promote McGee Air Services as the &ldquo;best place to work&rdquo; through deliberate and experience focused communication and engagement throughout the entire new hire journey.</li><li>
Aid Human Resource team with compliance.</li><li>
Maintain confidentiality and ensure secure handling of applicant and team member information as well as company data.</li><li>
Assists with various station support activities to include airport badging, parking, US Customs, and/or other certification and/or clearance requirements.</li><li>
Take ownership of large-scale projects that contribute to improved team member experience.</li><li>
Manage and resolve issues efficiently, ensuring a positive experience and timely resolution.</li><li>
Prepare, organize, and maintain pre-employment and station personnel-related records and files, ensuring accuracy and record retention compliance.</li><li>
Assist with the exit interview process.</li><li>
Travel in support of new hire onboarding processes and presentations.</li><li>
Collaborate with HR team members to address common concerns and share insights into process improvement.</li><li>
Maintain open and honest communication that creates an inclusive, engaging and high-performance culture that demonstrates McGee&rsquo;s values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride.</li><li>
Perform other duties as assigned to support McGee&rsquo;s successful business operation.</li></ul> 

Qualifications 
Required<ul><li>
1 or more years of experience in human resources or customer service.</li><li>
Detail oriented with the ability to maintain confidentiality and handle sensitive information with discretion.</li><li>
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).</li><li>
Excellent communication skills (e.g., verbal, written, and listening).</li><li>
Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Team-oriented and flexible in approach to change and type of work assigned.</li><li>
Passion for customer service and high expectations for quality and accuracy.</li><li>
Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture.</li><li>
Occasional lifting up to 25 pounds.</li><li>
Ability to travel up to 25%, sometimes overnight.</li><li>
Ability to obtain &amp; maintain an airport SIDA badge and US Customs seal.</li><li>
Ability to work a flexible schedule that could include some early mornings, late nights, or weekends.</li><li>
High school diploma or equivalent.</li><li>
Must be at least 18 years of age.</li><li>
Must be authorized to work in the U.S.</li></ul>
Preferred<ul><li>
Bachelor&rsquo;s degree or equivalent.</li><li>
Experience using HRIS systems.</li><li>
Experience working in a ticketing system or call queue.</li><li>
Aviation, Transportation, or related industry experience.</li></ul> 

Additional Information 
This job description outlines the essential functions and requirements for this position. Team Member must be able to perform these key responsibilities, with or without reasonable accommodation, unless doing so would cause undue hardship to the Company.
Airport SIDA Badge Requirements
This role will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.<div></div>
EEO Statement
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Air Group Company</div>

Onboarding Specialist

Prime System Solutions

<div>
 We are seeking a detail-oriented and technically strong
 
 MSP Onboarding Specialist
 
 to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both
 
 documentation enhancements
 
 and
 
 tool rollout
 
 , including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.
 
 
 The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.
 
 
 
 Responsibilities
 
 
 
 
 Client Interaction &amp; Communication
 
 
 
 <ul>
 <li>
 Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment
 </li>
 <li>
 Participate in internal handoff meetings to ensure service desk readiness and support continuity
 </li>
 <li>
 Collaborate with new IT providers during client transitions to support a seamless offboarding experience
 
 
 </li>
 </ul>
 
 Technical Assessment &amp; Documentation
 
 
 
 <ul>
 <li>
 Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows
 </li>
 <li>
 Update and maintain standardized documentation including:
 </li>
 <ul>
 <li>
 Workstation build checklists
 </li>
 <li>
 Employee onboarding/offboarding checklists
 </li>
 <li>
 Configuration documentation for managed services tools
 </li>
 </ul>
 <li>
 Identify service gaps between legacy and target managed services plans
 
 
 </li>
 </ul>
 
 Tool Deployment &amp; Configuration
 
 
 
 <ul>
 <li>
 Deploy and configure common managed services tools, including:
 </li>
 <ul>
 <li>
 Endpoint Detection &amp; Response (EDR)
 </li>
 <li>
 SOC/SIEM platforms
 </li>
 <li>
 Web and DNS protection
 </li>
 <li>
 Monitoring and diagnostic tools
 </li>
 <li>
 Backup agents and software
 </li>
 </ul>
 <li>
 Install and configure tools such as:
 </li>
 <ul>
 <li>
 Microsoft 365
 </li>
 <li>
 Microsoft Defender
 </li>
 <li>
 Mimecast
 </li>
 <li>
 RMM tools (Datto RMM, Kaseya VSA)
 </li>
 <li>
 ConnectWise PSA
 </li>
 <li>
 Other MSP, helpdesk, and security tools
 
 
 </li>
 </ul>
 </ul>
 
 Operations &amp; Support
 
 
 
 <ul>
 <li>
 Manage individual and team service/project tickets with timely updates
 </li>
 <li>
 Coordinate with vendors on behalf of customers to resolve technical issues
 </li>
 <li>
 Ensure all deployed tools and changes maintain client productivity and operational integrity
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Strong understanding of Microsoft 365 services, Azure AD/Entra ID, DNS, and Group Policy
 </li>
 <li>
 Proficiency with:
 </li>
 <ul>
 <li>
 ConnectWise PSA
 </li>
 <li>
 RMM platforms (Datto, Kaseya)
 </li>
 <li>
 Security tools (Microsoft Defender, Mimecast, EDR tools)
 </li>
 </ul>
 <li>
 Basic knowledge of networking, servers, wireless, and firewall technologies
 </li>
 <li>
 Experience with virtualization:
 </li>
 <ul>
 <li>
 VMware, Hyper‑V, AWS, Azure
 
 
 </li>
 </ul>
 </ul>
 
 Professional &amp; Communication Skills
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong attention to detail and organizational ability
 </li>
 <li>
 Effective time management and ability to handle multiple priorities
 </li>
 <li>
 Collaborative team player able to work cross-functionally
 </li>
 <li>
 Proactive problem-solver with continuous improvement mindset
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience working in an MSP (Managed Service Provider) environment
 </li>
 <li>
 Hands-on experience with:
 </li>
 <ul>
 <li>
 Email security and threat protection
 </li>
 <li>
 MFA tools
 </li>
 <li>
 MDM solutions
 </li>
 <li>
 SIEM/SOC sensors
 </li>
 <li>
 Antivirus/EDR deployment
 </li>
 </ul>
 <li>
 Experience in RMM platforms such as Kaseya VSA and Datto RMM
 </li>
 <li>
 Demonstrated ability to implement Microsoft Defender email security
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with:
 </li>
 <ul>
 <li>
 Dark Web Monitoring tools (e.g., ID Agent)
 </li>
 <li>
 Cisco Umbrella (Web and DNS protection)
 </li>
 <li>
 DUO MFA
 </li>
 <li>
 SentinelOne EDR
 </li>
 </ul>
 <li>
 Experience participating in service plan transitions or client migrations
 </li>
 </ul>
</div>

MSP Onboarding Specialist

INNERGY

<div>
 INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
 
 
 What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
 
 
 With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
 
 
 As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.
 
 
 
 Job Description
 
 
 
 In this role, you will guide clients through our structured onboarding process, ensuring they adopt INNERGY effectively and achieve measurable business value early in their journey.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Client Onboarding: Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals.
 </li>
 <li>
 Education &amp; Enablement: Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most.
 </li>
 <li>
 Process Monitoring: Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early.
 </li>
 <li>
 Client Motivation: Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices.
 </li>
 <li>
 Communication: Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility.
 </li>
 <li>
 Problem Solving: Identify and address challenges such as limited client engagement or resistance to change. Develop strategies to overcome these obstacles and keep onboarding on track.
 </li>
 <li>
 Feedback Loop: Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in onboarding, client success, or related roles, preferably within Microvellum architectural millwork industry, or manufacturing.
 </li>
 <li>
 Strong communication skills with the ability to explain complex concepts clearly.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 <li>
 Ability to analyze data and use insights to manage progress and risks.
 </li>
 <li>
 Skilled at motivating and guiding clients toward successful outcomes.
 </li>
 <li>
 Experience collaborating with content or training teams to prioritize and influence resource development.
 </li>
 <li>
 Problem-solving mindset with adaptability to client needs and challenges.
 </li>
 <li>
 Travel up to 10%
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Accessibility &amp; Work Environment
 
 
 
 INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.
 
 
 This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.
 
 
 
 Equal Opportunity Employer
 
 
 
 INNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.
 
 
 
 Location Eligibility Notice
 
 
 
 This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do
 
 not
 
 mandate salary disclosure in job postings.
 
 
 Eligible states include, but are not limited to:
 
 Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.
 
 
 
 At this time, candidates residing in
 
 California, Colorado, New York, Illinois, Washington
 
 , or other states with active pay transparency requirements are not eligible for consideration.
</div>

ForgeOS

<div>The ForgeOS team is growing! We are in need of a Customer Onboarding Specialist. This full-time, fully remote role is a great fit for polished, customer-facing professionals who thrive on consistency, detailed operational process, creating and executing training sessions with new customers and proposing solutions when gaps are identified. Ideal candidates have two or more years' experience in a role onboarding new customers to a SaaS or technology environment. Knowledge of the telecom, IT channel, or technology services distributor (TSD) industry is a plus.
 
 
At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market. Check us out at https://forgeos.co/about 
 
ForgeOS offers a great benefits package including:<ul><li>
4 weeks of PTO</li><li>
10 paid company holidays plus an extra day of PTO to use on your birthday</li><li>
Parental Leave</li><li>
Professional development budget
</li><li>401(k)
</li><li>Tuition reimbursement</li></ul>
 &hellip;and many more benefits are available at ForgeOS &ndash; apply today to see what working for an industry disrupter can do for your career. 
 
The starting pay rate/range at time of hire for this position is $28.85 to $33.65 per hour depending on skills and experience. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. This position is qualified for benefits, which include health, vision, and dental insurance offerings, paid time off, and retirement plan. 
 
JOB TITLE: Customer Onboarding Specialist 
REPORTS TO: Director of Revenue Operations 
 
 JOB SUMMARY: 
This is an operational role responsible for the administrative coordination, logistics, and training delivery within the partner onboarding experience for new Technology Advisor (TA) partners joining the ForgeOS platform. The Customer Onboarding Specialist manages onboarding workflows, delivers training sessions, coordinates credential collection and system access, and maintains onboarding tracking systems in support of the Sales-led partner relationship. 
Additional responsibilities include building self-service onboarding and training resources that ForgeOS currently lacks such as training videos, quick-reference guides, help documentation, and other knowledge resources that reduce recurring partner support volume and free director-level capacity for high-value service delivery. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinate the operational onboarding workflow from signed agreement through platform activation, including folder and legal document setup, onboarding tracker updates, email distribution access requests, software access provisioning, and credential collection follow-up</li><li>
Coordinate and deliver structured training sessions across five modules (Pre-Sales, Order Management, Commissions, Integrated Supplier, and Data Reveal), adapting content based on partner plan tier (Pro vs. Premium)</li><li>
Maintain daily accuracy of onboarding tracking systems ensuring leadership and directors have a current view of partner status without ad-hoc requests</li><li>
Triage routine partner questions and resolve them directly or route to the appropriate functional owner (Commissions, Data Migration, Pre-Sales, Order Management)</li><li>
Prepare kickoff call materials including partner-specific deck customization, and draft post-kickoff summary emails and action plans for review and distribution</li><li>
Log all partner interactions the same day per guidelines, ensuring a follow-up email is sent for any communication that did not occur over email</li><li>
Publish a weekly onboarding status digest to leadership and functional owners covering new partner activations, kickoff and training completion status, blockers, and escalations needed</li><li>
Create self-service onboarding and training assets: training videos, how-to guides, quick-reference documents, and FAQ content by converting recurring partner questions and training content into reusable resources</li><li>
Send post-training follow-up communications with session recordings, resource links, and key reminders to reinforce retention between training sessions</li><li>
Maintain a running list of repeat partner questions and use it to prioritize new onboarding and training content that reduces future support volume</li><li>
Escalate relationship-level or expectation-setting issues to the Partner Success Manager and escalate department-level operational issues to Directors in bi-weekly batches</li><li>
Coordinate scheduling and preparation across internal teams (Revenue Operations, Data Migration, Commissions) to ensure kickoff and training dependencies are met without delays</li><li>
Other Duties: Ad-hoc training sessions as needed based on partner requests or identified knowledge gaps and special projects as assigned.</li></ul>
 
EDUCATION, EXPERIENCE AND SKILLS:<ul><li>
2+ years of experience in customer onboarding, implementation, or training delivery in a SaaS or technology environment is required</li><li>
Experience in the telecom, IT channel, or technology services distributor (TSD) industry is a plus</li><li>
Experience creating training content such as training videos, help articles, knowledge base documentation, or how-to guides is preferred</li><li>
Experience with HubSpot or Jira is preferred</li><li>
Bachelor's degree in business, communications, or a related field and/or equivalent work experience is preferred</li><li>
Familiarity with commission structures, order management workflows, or data migration processes is a plus</li><li>
Demonstrated ability to manage multiple concurrent workflows with competing timelines and dependencies</li><li>
Strong written communication skills, including the ability to draft clear follow-up emails, process documentation, and partner-facing resources</li><li>
Proficiency in Microsoft Office suite, particularly Excel and SharePoint</li><li>
Highly organized and detail-oriented, with the ability to manage granular onboarding details across multiple partners without losing grasp of the higher-level timeline</li><li>
Articulate and confident methods of communicating both written and orally, including comfort presenting and leading training sessions via video call for external partners</li><li>
Ability to work cross-functionally and coordinate across teams without direct authority</li><li>
Must be authorized to work in the United States for any employer</li><li>
Must be able to read, write, speak and effectively communicate using proficient English</li></ul> 

Equal Employment Opportunity Policy 
ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

ptGWfjiruC</div>

Customer Onboarding Specialist

DFW International Airport

<div>Job Overview<div><div><div><div>
Under the general direction of the Assistant Manager, Talent Acquisition Operations, provides comprehensive administrative support to the Talent Acquisition section within the People Experience &amp; Culture department, with a primary focus on coordinating and facilitating all stages of the onboarding process to ensure a seamless experience for new hires.</div></div></div></div>
What you will be doing:<ul><li>
Manages the candidate experience from the time an offer is accepted to New Employee Orientation, including collecting and inputting all new hire information and paperwork, pre-employment testing and screenings, and being the main point of contact for questions.</li><li>
Operates as an authorized signatory on behalf of new employees to assist in the badging process prior to new employee orientation.</li><li>
Posts job openings on internal/external websites and niche job boards as well as other publications and organizations.</li><li>
Assists Talent Acquisition Specialists with sourcing and pre-screening application information provided by job applicants. May conduct phone interviews, as needed.</li><li>
Assists in creating and formatting interview guides, creating interview folders, and maintain interview records.</li><li>
Processes travel arrangements including the arranging and confirmation of flights, hotels, rental cars, etc. for out-of-town candidates during the interview process and for new hires.</li><li>
Inputs, tracks and maintains candidate and process information into the ATS database and appropriate files. Processes and generates reports. Ensures information is complete and accurate.</li><li>
Schedules, facilitates, and assesses the results of various pre-employment testing such as pre-employment physicals, drug screenings, leadership assessments, office automation, customer service aptitude, as well as DOT, DPS, and CJIS testing.</li><li>
Completes I-9 documentation for new hires including E-Verify submissions.</li><li>
Facilitates New Employee Orientation in conjunction with the Learning and Development team and coordinates with new hires to ensure all information is received and validated prior to the employee&rsquo;s start date.</li><li>
Stays informed about legal requirements and compliance regulations related to onboarding, ensuring all processes adhere to employment laws and regulations.</li><li>
Supports the Talent Acquisition team with ad hoc projects, requests and other related duties as assigned.</li></ul>
What you need:<ul><li>
Completion of a high school education or equivalent.</li><li>
Two (2) years increasingly responsible administrative experience Any equivalent combination of education and/or experience may be substituted for the above.</li><li>
Possession of a valid Class C driver&rsquo;s license.</li></ul>
Required Knowledge, Skills and Abilities:<ul><li>
Knowledge of current rules, regulations, laws, principles, practices and policies related to human resources administration.</li><li>
Skill in screening applicants for basic qualifications.</li><li>
Skill in communicating with others both verbally and in writing at all levels within and outside of the organization.</li><li>
Ability to work independently and as a member of a team.</li><li>
Ability to understand and interpret current Airport Board policies, practices and procedures.</li><li>
Ability to organize and coordinate multiple tasks, differentiate among competing demands and work under time pressure to meet deadlines.</li><li>
Ability to utilize databases for query and reporting purposes.</li><li>
Ability to work with the public and other employees in a pleasant and tactful manner.</li><li>
Ability to safeguard sensitive or confidential information from intentional or unintentional disclosure.</li><li>
Ability to check information and identify errors.</li><li>
Experience with MS Word, Excel, PowerPoint, and Outlook software.</li></ul>
Desirable:<ul><li>
Associate degree or bachelor&rsquo;s degree in business or public administration, human resources or related field.</li><li>
Experience working in a Human Resources Department.</li><li>
Experience with Public Safety Testing &amp; Onboarding.</li></ul>
Efforts:<ul><li>
Works in an office environment.</li><li>
Sits for extended period of time.</li><li>
Communicates by telephone, in writing and in person.</li><li>
Uses keyboard devices and computer monitors.</li><li>
Drives to locations on and off Airport property.</li></ul>
About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.</div>

Jitasa

Company: JitasaJob Title: Onboarding SpecialistLocation: Boise, IDEmployment Status: Full TimeOnboarding SpecialistAbout UsJitasa is the first and largest international accounting and bookkeeping services provider dedicated solely to the nonprofit sector. Our name, Jitasa (ji-tah-suh), means &ldquo;The Spirit of Serving Others.&rdquo; It&rsquo;s who we are and why we love playing a small role in the great work of our clients. We're accountants with two passions, numbers and helping the non-profit community.Why Join Our Team?We know that you have many employment opportunities, however few can match the unique and rewarding career that Jitasa offers. Join our team and we are committed to providing you the following:Clear Career Development &amp; Opportunity &ndash; We love to promote from within.Culture, Comradery, &amp; Community &ndash; We believe that work can and should be fun. We also share the same passion to help nonprofits do what they do best and that is what unites us.Mission-Driven Values, Meaningful Work &ndash; We truly believe in our core values &ndash; Conscientious, Gracious, and Discipline &ndash; and they are what guide us as a company.Work/Life Harmony &ndash; We are proud to offer flexible work schedules when needed.Global Team Experience &ndash; We work closely with our international team members who all share our same passion for helping nonprofits.Job DescriptionWe're now hiring an Onboarding Specialist to help support our growing team. The primary role of this position is to lead and direct the onboarding of new clients into the Jitasa delivery system. The responsibilities of this role include:Effectively communicate onboarding expectations and timelines with clients and co-workersImplement best practice policies, procedures, and processes to be executed by the delivery teamsConfigure internal and external systems as necessarySupport and train new clients on the adoption of Jitasa systems and processesAnalyze and architect the accounting structure of new clients to conform to the unified chart of accountsEnsure all new clients are seamlessly transitioned to the delivery teamsAbove all, provide a superior client experience to new organizations that join Jitasa!If you're hard-working, have a proven ability to work independently, and passionate about serving non-profits, Jitasa is a perfect match that offers a career with both purpose and opportunity.Skills / Qualifications1. Education: A Bachelor&rsquo;s degree in accounting or finance is required.2. Work Experience: Typically 2-3 years of relevant, hands-on accounting experience.Candidates should have experience:Managing multiple projects with competing priorities and deadlinesSetting clear expectations and timelinesNavigating and understanding ambiguous situationsAdapting to multiple scenariosIndependently solving complex situationsDirecting and delegating tasks to others3. Skills:Candidates must possess a high level of general accounting knowledge and bookkeeping skillsCandidates must possess a high level of knowledge of NFP accounting principlesCandidates must possess excellent client communication skills and the ability to maintain a positive client relationshipCandidates must possess excellent communication skills internally with team members and demonstrate the ability to explaincomplex things simplyCandidates must have a high proficiency in client management as well as project management. They must demonstrate the ability to manage multiple clients and projects to successful completion on timeCandidates must demonstrate good leadership skills and the ability to achieve resultsCandidates must possess proficient conflict resolution skillsCandidates should be willing to collaborate and work effectively with others, both internally and externally in order to achieve goals.Candidates should show initiative and follow through; and demonstrate that they&rsquo;re highly motivated, a self-learner, and able to work independently4. Technical Competencies:Highly Skilled in Microsoft ExcelHighly Skilled in MavenlinkHighly Skilled at email management via Microsoft Outlook<ul><li>Highly Skilled at learning and supporting new technologies and systems</li><li>Highly Skilled at time management and coordinating schedules</li></ul>Compensation and Benefits1. Compensation$70,000 - $80,000 base salary DOE2. Benefits &amp; PerksMedical, Dental, and Vision insurancePaid Sabbatical after 5 years of serviceGenerous Paid Time Off policy based on years of tenure40 hours of Paid VTO (Volunteer Time Off) per year401k plan with employer contribution matchCasual dress code and a fun and relaxed office cultureJob Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accounting: 1 year (Required)</li><li>Client Onboarding: 1 year (Required)</li></ul>Work Location: Remote

Client Onboarding Specialist

<div>
 
 
 
 
 
 
 The ForgeOS team is growing! We are in need of a Customer Onboarding Specialist. This full-time, fully remote role is a great fit for polished, customer-facing professionals who thrive on consistency, detailed operational process, creating and executing training sessions with new customers and proposing solutions when gaps are identified. Ideal candidates have two or more years' experience in a role onboarding new customers to a SaaS or technology environment. Knowledge of the telecom, IT channel, or technology services distributor (TSD) industry is a plus.
 
 
 
 
 
 
 
 
 
 
 
 
 At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market. Check us out at https://forgeos.co/about
 
 
 
 
 
 
 
 
 ForgeOS offers a great benefits package including:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 4 weeks of PTO
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 10 paid company holidays plus an extra day of PTO to use on your birthday
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Parental Leave
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Professional development budget
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 401(k)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Tuition reimbursement
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 &nbsp;&hellip;and many more benefits are available at ForgeOS &ndash; apply today to see what working for an industry disrupter can do for your career.
 
 
 
 
 
 
 
 
 The starting pay rate/range at time of hire for this position is
 
 $28.85 to $33.65 per hour&nbsp;
 
 depending on skills and experience. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. This position is qualified for benefits, which include health, vision, and dental insurance offerings, paid time off, and retirement plan.
 
 
 
 
 
 
 
 
 
 
 
 
 JOB TITLE: Customer Onboarding Specialist
 
 
 
 
 
 
 
 
 
 
 
 
 REPORTS TO:
 
 
 
 
 
 Director of Revenue Operations
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 JOB SUMMARY
 
 
 
 
 
 
 
 :
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 This is an operational role responsible for the administrative coordination, logistics, and training delivery within the partner onboarding experience for new Technology Advisor (TA) partners joining the ForgeOS platform. The Customer Onboarding Specialist manages onboarding workflows, delivers training sessions, coordinates credential collection and system access, and maintains onboarding tracking systems in support of the Sales-led partner relationship.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Additional responsibilities include building self-service onboarding and training resources that ForgeOS currently lacks such as training videos, quick-reference guides, help documentation, and other knowledge resources that reduce recurring partner support volume and free director-level capacity for high-value service delivery.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 :
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Coordinate the operational onboarding workflow from signed agreement through platform activation, including folder and legal document setup, onboarding tracker updates, email distribution access requests, software access provisioning, and credential collection follow-up
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate and deliver structured training sessions across five modules (Pre-Sales, Order Management, Commissions, Integrated Supplier, and Data Reveal), adapting content based on partner plan tier (Pro vs. Premium)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain daily accuracy of onboarding tracking systems ensuring leadership and directors have a current view of partner status without ad-hoc requests
 
 
 
 
 </li>
 <li>
 
 
 
 
 Triage routine partner questions and resolve them directly or route to the appropriate functional owner (Commissions, Data Migration, Pre-Sales, Order Management)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare kickoff call materials including partner-specific deck customization, and draft post-kickoff summary emails and action plans for review and distribution
 
 
 
 
 </li>
 <li>
 
 
 
 
 Log all partner interactions the same day per guidelines, ensuring a follow-up email is sent for any communication that did not occur over email
 
 
 
 
 </li>
 <li>
 
 
 
 
 Publish a weekly onboarding status digest to leadership and functional owners covering new partner activations, kickoff and training completion status, blockers, and escalations needed
 
 
 
 
 </li>
 <li>
 
 
 
 
 Create self-service onboarding and training assets: training videos, how-to guides, quick-reference documents, and FAQ content by converting recurring partner questions and training content into reusable resources
 
 
 
 
 </li>
 <li>
 
 
 
 
 Send post-training follow-up communications with session recordings, resource links, and key reminders to reinforce retention between training sessions
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain a running list of repeat partner questions and use it to prioritize new onboarding and training content that reduces future support volume
 
 
 
 
 </li>
 <li>
 
 
 
 
 Escalate relationship-level or expectation-setting issues to the Partner Success Manager and escalate department-level operational issues to Directors in bi-weekly batches
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate scheduling and preparation across internal teams (Revenue Operations, Data Migration, Commissions) to ensure kickoff and training dependencies are met without delays
 
 
 
 
 </li>
 <li>
 
 
 
 
 Other Duties: Ad-hoc training sessions as needed based on partner requests or identified knowledge gaps and special projects as assigned.
 
 
 
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 EDUCATION, EXPERIENCE AND SKILLS
 
 
 
 
 
 
 
 :
 
 
 
 &nbsp;
 
 
 
 <ul>
 <li>
 
 
 
 
 2+ years of experience in customer onboarding, implementation, or training delivery in a SaaS or technology environment is required
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience in the telecom, IT channel, or technology services distributor (TSD) industry is a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience creating training content such as training videos, help articles, knowledge base documentation, or how-to guides is preferred
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience with HubSpot or Jira is preferred
 
 
 
 
 </li>
 <li>
 
 
 
 
 Bachelor's degree in business, communications, or a related field and/or equivalent work experience is preferred
 
 
 
 
 </li>
 <li>
 
 
 
 
 Familiarity with commission structures, order management workflows, or data migration processes is a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Demonstrated ability to manage multiple concurrent workflows with competing timelines and dependencies
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong written communication skills, including the ability to draft clear follow-up emails, process documentation, and partner-facing resources
 
 
 
 
 </li>
 <li>
 
 
 
 
 Proficiency in Microsoft Office suite, particularly Excel and SharePoint
 
 
 
 
 </li>
 <li>
 
 
 
 
 Highly organized and detail-oriented, with the ability to manage granular onboarding details across multiple partners without losing grasp of the higher-level timeline
 
 
 
 
 </li>
 <li>
 
 
 
 
 Articulate and confident methods of communicating both written and orally, including comfort presenting and leading training sessions via video call for external partners
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to work cross-functionally and coordinate across teams without direct authority
 
 
 
 
 </li>
 <li>
 
 
 
 
 Must be authorized to work in the United States for any employer
 
 
 
 
 </li>
 <li>
 
 
 
 
 Must be able to read, write, speak and effectively communicate using proficient English
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Equal Employment Opportunity Policy
 
 
 
 
 
 
 
 
 
 
 
 
 
 ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 
 
 
 
 
 &nbsp;
</div>

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