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operations analyst

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 
 
 
 
 
 
 
 
 As an Operations Analyst, you will play a crucial role in monitoring the operations of dark stores, last-mile delivery processes, mid-mile logistics, and warehouse performance. You will be responsible for analyzing operational data, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction. Your primary focus will be on the end-to-end process from product receiving to order fulfillment and delivery, ensuring timely, accurate, and efficient processes.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Collect, analyze, and report on operational data (e.g., order volumes, delivery times, fulfillment accuracy, and customer feedback) to track KPIs and provide insights that drive efficiency and customer satisfaction.
 </li>
 <li>
 Use data to identify bottlenecks and inefficiencies across dark stores and delivery processes. Collaborate with cross-functional teams to implement effective solutions.
 </li>
 <li>
 Flag anomalies and support development of visual trackers and alerts.
 </li>
 <li>
 Contribute to strategic planning by providing data-driven input and supporting initiatives aimed at improving processes, performance, and the customer experience.
 </li>
 <li>
 Assist inventory teams in maintaining optimal stock levels in dark stores. Support in applying strategies that improve accuracy and reduce stock imbalances.
 </li>
 <li>
 Recommend improvements to streamline operations and reduce costs. Support implementation efforts and monitor impact to ensure ongoing optimization.
 </li>
 <li>
 Stay informed on industry trends and best practices.
 </li>
 <li>
 Partner with analytics teams to build dashboards and define new KPIs aligned with company goals. Contribute operational data that support strategic decision-making.
 </li>
 <li>
 </li>
 <li>
 </li>
 </ul>
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
 <li>
 Bachelor's degree in operations management, supply chain management, business administration, or a related field.
 </li>
 <li>
 2-3 years of experience in a similar role, preferably in the e-commerce or retail industry. Experience with data analysis and process optimization is essential.
 </li>
 <li>
 Strong analytical skills with the ability to collect, analyze, and interpret complex data sets. Proficiency in data analysis tools such as Excel, Google Sheets, and data visualization tools is required.
 </li>
 <li>
 Understanding of dark store operations, inventory management, and last-mile delivery processes. Familiarity with warehouse management systems and ERP is a plus.
 </li>
 <li>
 Ability to identify operational challenges, develop innovative solutions, and drive process improvements. Strong critical thinking and problem-solving skills are essential.
 </li>
 <li>
 Excellent interpersonal and communication skills to collaborate effectively with cross-functional teams, external partners, and stakeholders at various levels of the organization.
 </li>
 <li>
 Meticulous attention to detail to ensure accuracy in data analysis, process documentation, and implementation of operational improvements.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
 </li>
 <li>
 Demonstrated ability to meet or exceed performance targets, drive operational efficiencies, and deliver high-quality results.
 </li>
 </ul>
 
 
</div>

Operations Analyst

Docusign

<div>
 
 Company Overview
 
 
 
 Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
 
 
 What you'll do
 
 
 We are seeking a highly skilled and proactive Senior Partner Program Analyst to join our Global Partner Operations team. This role will be critical in driving the activation and ongoing support of our new Partner Program, ensuring partners experience a seamless journey from onboarding through engagement and beyond. You will collaborate closely with cross-functional teams, including Partner Marketing, Partner Enablement, Sales, and Operations, to operationalize program requirements, resolve partner inquiries, and ensure high-quality execution at scale.
 
 
 This position is an individual contributor role reporting to the Senior Manager, Partner Operations.
 
 
 
 Responsibility
 
 
 
 <ul>
 <li>
 Own the operational processes that bring partners into the new Partner Program, ensuring a smooth, timely, and high-quality activation experience
 </li>
 <li>
 Coordinate with Partner Marketing, Enablement, and Operations to deliver benefits, resources, and readiness activities to new and existing partners
 </li>
 <li>
 Act as a primary point of contact for partner inquiries, troubleshooting program-related issues, and ensuring timely resolution
 </li>
 <li>
 Keep program documentation, partner records, and process guides up-to-date, ensuring alignment with program guidelines
 </li>
 <li>
 Identify process bottlenecks, recommend improvements, and work with cross-functional teams to implement scalable solutions
 </li>
 <li>
 Track key metrics, analyze trends, and share insights that inform program improvements and enhance the partner experience
 </li>
 <li>
 Develop and maintain FAQ and knowledge base content to reduce partner friction and increase efficiency
 
 
 </li>
 </ul>
 Job Designation
 
 
 
 Hybrid:
 
 Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
 
 
 Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
 
 
 What you bring
 
 
 
 Basic
 
 
 
 <ul>
 <li>
 5+ years of experience in partner operations, channel programs, or related roles within a technology or SaaS environment
 </li>
 <li>
 Experience with partner program structures, onboarding processes, and lifecycle management
 </li>
 <li>
 Experience in program activation and partner support operations
 </li>
 <li>
 Experience with CRM systems (Salesforce) and partner portal technologies
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in global partner ecosystems
 </li>
 <li>
 Data-driven mindset with strong analytical and reporting skills
 </li>
 <li>
 Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to work across global teams and influence stakeholders
 </li>
 <li>
 Proactive problem-solver with a continuous improvement mindset
 
 
 </li>
 </ul>
 Life at Docusign
 
 
 
 Working here
 
 
 
 Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.
 
 
 We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.
 
 
 
 Accommodation
 
 
 
 Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
 
 
 If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
 
 
 Applicant and Candidate Privacy Notice
 
 
</div>

Sr Partner Operations Analyst

Contentsquare

<div>
 Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers&rsquo; whole online journey.
 
 
 We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We&rsquo;re here to stay&mdash;and we&rsquo;re looking for team members who are excited to drive impact and help us scale even further.
 
 
 Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler&mdash;for our customers, their customers, and each other.
 
 
 
 Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
 
 
 
 
 About the job:
 
 
 
 The mission of the Professional Services Operations team is to align Professional Services strategy to its execution. As a member of the team you will drive critical business insights for our teams while partnering with Proserve leaders to fundamentally improve how we execute. As an entrepreneurial, organized and analytical problem-solver, you will be responsible for optimizing business reporting, driving data quality, and participating in continuous improvement projects for the Proserve organization.
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 Measurement and Reporting:
 
 
 
 <ul>
 <li>
 Build reports and visualizations with Professional Services key metrics to help the team understand strategy effectiveness.
 </li>
 <li>
 Conduct deep dive analysis to identify drivers of Professional Services performance and generate insights for future changes.
 </li>
 <li>
 Quickly digest or develop new KPIs, ask the right questions, and effectively interpret and act on what it's telling you and what it's not telling you.
 </li>
 <li>
 Monitor Professional Services KPIs and explain deviations from the norm.
 </li>
 <li>
 Deliver sophisticated analyses to senior leadership that provide thoughtful evaluation of data.
 </li>
 <li>
 Partner with the Product, Revenue Operations, and Enterprise Analytics teams for building reporting methods.
 </li>
 <li>
 Proactively identify opportunities to automate reporting and data collection processes.
 </li>
 <li>
 Collaborate with internal Professional Services teams to gather benchmark data and other insights.
 
 
 </li>
 </ul>
 
 Data Analysis:
 
 
 
 <ul>
 <li>
 Use statistical tools and methods to analyze data from various sources.
 </li>
 <li>
 Automate analysis through insightful dashboards.
 </li>
 <li>
 Communicate findings to stakeholders in a clear and actionable manner.
 </li>
 <li>
 Continuously monitor data quality.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 <ul>
 <li>
 2+ years in RevOps, Professional Services Ops, or Customer Success Ops focused on data analysis, reporting, and data visualization.
 </li>
 <li>
 Deep familiarity with SaaS contract terminology, forecasting, sales, and post‑sales processes.
 </li>
 <li>
 Fluent professional English with strong written and verbal communication.
 </li>
 <li>
 SQL expert with hands-on experience in ETL pipelines, relational databases, and data modeling (MAQL a plus).
 </li>
 <li>
 Proficiency with Snowflake, Tableau, and advanced Google Sheets/Looker Studio.
 </li>
 <li>
 Experience working with Salesforce and Google Workspace.
 </li>
 <li>
 Discipline in enforcing data quality rules, governance, and documentation best practices.
 </li>
 <li>
 Strong grasp of statistical analysis/modeling and the ability to translate data into actionable insights.
 </li>
 <li>
 Self‑starter with excellent organization, project/time management, attention to detail, and creative problem‑solving; thrives under tight deadlines and collaborates well in a global team.
 </li>
 <li>
 Proven ability to build automated dashboards/reporting, define new KPIs, and explain performance variance clearly.
 
 
 </li>
 </ul>
 
 Why you should join Contentsquare
 
 
 
 We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we&rsquo;re aligned with the employees' needs.
 
 
 Here are a few we want to highlight:
 
 
 <ul>
 <li>
 Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
 </li>
 <li>
 Work flexibility: hybrid and remote work policies
 </li>
 <li>
 Generous paid time-off policy (every location is different)
 </li>
 <li>
 Immediate eligibility for birthing and non-birthing parental leave
 </li>
 <li>
 Wellbeing and Home Office allowances
 </li>
 <li>
 A Culture Crew in every country we&rsquo;re based in to coordinate regular activities for employees to get to know each other and bond outside of work
 </li>
 <li>
 Every full-time employee receives stock options, allowing them to share in the company&rsquo;s success
 </li>
 <li>
 We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
 </li>
 <li>
 And more benefits tailored to each country
 
 
 </li>
 </ul>
 
 Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
 
 
 
 
 Your personal data is used by Contentsquare for recruitment purposes only. Read our
 
 
 Job Candidate Privacy Notice
 
 
 to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal
 
 
 here
 
 
 .
 
 
 
 
 Your personal data will be securely stored in our hosting provider&rsquo;s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
 
</div>

Professional Services Operations Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the MENA FOBO BU Franchise Commercial, finance &amp; planning &amp; other support functions with key reporting and analysis of performance by Channel, Key Customer and Sales Area against key deliverables, Adding value to the reports suite, this role also provides meaningful insights and recommendations to the Franchise Leadership team, highlighting all opportunities for growth and productivity. The Franchise Analyst roles has the added key responsibility of interacting with the relevant bottler team members to gather the data and support reconciliation between PepsiCo and Bottler on Co-op Budgets and Spends along with PepsiCo Finance and Controls team.
 
 
 
 Responsibilities
 
 
 
 
 Functional Responsibilities
 
 
 
 <ul>
 <li>
 Support PepsiCo Franchise senior leadership team (typically LG1+) with standard reporting against established performance measurables, as well as ad-hoc reporting requests.
 </li>
 <li>
 Responsible for all financial &amp; planning reporting related to the assigned market on the agreed frequency with a high level of accuracy. The accuracy of these reports has a significant impact on PepsiCo spends-related decisions running into millions of dollars and without another layer of control - apart from the Franchise Directors themselves, whom the analyst role supports.
 </li>
 <li>
 Partner with Cluster Commercial Leadership to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful, and user-friendly to best support decision-making.
 </li>
 <li>
 Analyze large, complex data sets across multiple categories, channels, and customers, and highlight opportunities by Customer/Channel. The role is expected to not just compile data but understand and highlight insights with better business understanding. This is a key expectation as the Franchise Team is very lean and does not have any other team members supporting data insights.
 </li>
 <li>
 Develop on-demand reports delivering improved agility through ease of access and enhanced visualization.
 </li>
 <li>
 Collate and format large and complex sets of data across multiple channels, customers, and sales areas. Analyze data to distill meaningful insights on performance trends and opportunities.
 </li>
 <li>
 Present insights and recommendations to the Franchise Leadership team on a monthly basis in a clear, concise, and professional manner. The Franchise Analyst is expected to deliver presentations for the Franchise Director that can then be in turn presented to the Bottler or Franchise BU GM for making the business case of investment or insights on spend performance tracking as needed.
 </li>
 <li>
 Support Commercial Analytics functional excellence, helping to evaluate new technologies to improve the capability of GBS service offering. The role is expected to upgrade the current quality of MS Excel-based reports to further enable Power BI and other technology-enabled dashboards for agile and visually enhanced reporting.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within the Cluster and GBS Hub.
 </li>
 <li>
 The Franchise Analyst role also works on funds reconciliation between the Bottler and PepsiCo, and supports the BU Franchise Finance and Controls teams with Fact Sheets (approved spends) tracking and activities completed by the bottler against the approved budgets, along with highlighting remaining budget at regular intervals.
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Develop daily interaction with senior leadership within the market under scope, across multiple functions including Franchise Directors and BU Finance Planning and Controls teams.
 </li>
 <li>
 Develop winning relationships with key stakeholders, including the bottler staff as needed within the Franchise Cluster Commercial function, embedding GBS Commercial Analytics services within the organization.
 </li>
 <li>
 Act as a point of contact and trusted business partner for the Franchise Cluster Commercial team, participating in standard operational review calls with key stakeholders and business leaders.
 </li>
 <li>
 Support the Reporting &amp; Analytics Lead and Cluster Sales Lead with all initiatives to improve GBS service offerings.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelors in Business / Accounting; MBA preferred
 </li>
 <li>
 Min 1-3 years of experience in Analytics &amp; Reporting within FMCG (Sales or Finance)
 </li>
 <li>
 Strength in IT with ability to develop complex analytical modeling, advanced analytical and reporting visualization tools including Power BI and/or Tableau (AI an advantage)
 </li>
 <li>
 Strong communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 <ul>
 <li>
 Fluent English with excellent interpersonal skills
 </li>
 <li>
 Exceptional written and oral communication, adapting approach by situation and audience
 </li>
 <li>
 Demonstrated experience with MS Excel (Advanced), Power BI &amp; Commercial Analytics tools
 </li>
 <li>
 Collaboratively and proactively works with multi-functional teams
 </li>
 <li>
 Flexible, organized, and able to handle competing priorities
 </li>
 <li>
 Experience using SAP, SAP BI
 
 
 </li>
 </ul>
 
 Good to Have
 
 
 
 <ul>
 <li>
 Working knowledge of AI Tools to leverage in Reporting and Analytics
 </li>
 <li>
 Financial background
 </li>
 </ul>
</div>

Enterprise Data Operations Assoc Analyst

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the KSA &amp; UAE BU markets Commercial, finance &amp; planning &amp; other support functions with key reporting and analysis of performance by Channel, Key Customer and Sales Area against key deliverables, Adding value to the reports suite, this role also provides meaningful insights and recommendations to the KSA &amp; UAE sales team, highlighting all opportunities for growth and productivity. The Go To Market Analyst roles has the added key responsibility for analyzing market conditions, customer insights, and competitive data to support the development and execution of effective go-to-market strategies. This role collaborates closely with sales, marketing, and product teams to ensure successful product launches and revenue growth
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Support PepsiCo Go to Market leadership team (typically LG+1) - with standard reporting against established performance measurables as well as ad-hoc reporting requests.
 </li>
 <li>
 Responsible on all financial &amp; Sales reporting related to the assigned market on the agreed frequency with high level of accuracy. The accuracy of these reports has significant impact on Pepsico spends related decisions running into Millions of Dollars,- apart from the Sales operation team themselves, whom the analyst role supports.
 </li>
 <li>
 Assist in developing comprehensive go-to-market strategies for new GTM KPI`s or market expansions &amp; collaborate with GTM management to align KPI features and benefits with market needs.
 </li>
 <li>
 Create sales tools and resources (e.g., presentations, datasheets) to support the sales team in executing the GTM strategy &amp; gather feedback from the sales &amp; Go to Market teams on market response and customer insights to refine strategies
 </li>
 <li>
 Define key performance indicators (KPIs) to measure the success of go-to-market initiatives.
 </li>
 <li>
 Supporting business across large regional scope (AMESA region) ,and leading on the process through dealing with different Business Units across AMESA
 </li>
 <li>
 Prepare monthly, quarterly, and annual Go to market reports for management &amp; prepare detailed reports for sales leaders and executives on compensation-related metrics.
 </li>
 <li>
 Analyze sales data post-launch to evaluate the effectiveness of GTM strategies and identify areas for improvement &amp; prepare and present performance reports to management, highlighting insights and recommendations.
 </li>
 <li>
 Develop Competitive intelligence reports to support decision-making for future initiatives.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 
 
 </li>
 </ul>
 People Responsibilities
 
 
 <ul>
 <li>
 Develop daily interaction with senior leadership with the market under scope. Across multiple Functions including Sales team, and BU Finance Planning and Controls teams.
 </li>
 <li>
 Develop winning relationships with key stakeholders including the Go to Market team, Commercial function, embedding GBS Commercial Analytics services within the organization.
 </li>
 <li>
 Act as a point of contact and trusted business partner for Go to market &amp; Commercial team, participating in standard operational review calls with key stakeholders and Business Leaders
 </li>
 <li>
 Support the Reporting &amp; Analytics Lead and Cluster Sales Lead with all initiatives to improve GBS service offerings.
 </li>
 <li>
 Work closely with wider GBS team members to deliver full loop data support to Cluster business.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in business / accounting; MBA preferred
 </li>
 <li>
 Min 1-3 years of experience in Analytics &amp; Reporting within FMCG (Sales or Finance)
 </li>
 <li>
 Strength in IT with ability to develop complex analytical modeling, advanced analytical and reporting visualization tools including Power BI and / or tableau , (AI an advantage)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
</div>

Enterprise Data Operations Asst Analyst

<div>
 
 Overview
 
 
 
 PepsiCo operates in an environment undergoing immense and rapid change. Big-data and digital technologies are driving business transformation that is unlocking new capabilities and business innovations in areas like eCommerce, mobile experiences and IoT. The key to winning in these areas is being able to leverage enterprise data foundations built on PepsiCo&rsquo;s global business scale to enable business insights, advanced analytics, and new product development. PepsiCo&rsquo;s Data Management and Operations team is tasked with the responsibility of developing quality data collection processes, maintaining the integrity of our data foundations, and enabling business leaders and data scientists across the company to have rapid access to the data they need for decision-making and innovation.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Level 1 contact for Materials requests from business and GBS for any queries related to MDM requests
 </li>
 <li>
 Data maintenance and approver for all master data requests through all MDM tools (SAP WF, SN, MDG and other) to make sure the information is accurate and aligned with all controls and compliance procedures for below processes:
 </li>
 <li>
 Master data maintenance creation/modification/blocking/archiving for:
 </li>
 <li>
 Materials
 </li>
 <li>
 Provide 1st line support on data quality issues
 </li>
 <li>
 Support Master Data Quality and involving business stakeholders on error correction
 </li>
 <li>
 Data extraction &amp; maintain regular MDM reports through common tools (SharePoint, Teams or other)
 </li>
 <li>
 Conduct regular MDM training programs for end users and GBS teams
 </li>
 <li>
 Drive resolution of issues with data standards or conflicting requirements, working closely with business stakeholders, DMO MENA Material Champion &amp; DMO Materials Lead
 </li>
 <li>
 Support business users on troubleshooting data errors and/or clean up data based on data quality reports
 </li>
 <li>
 Communicate status of open workflow requests to stakeholders &amp; DMO leads and note follow-ups or issues encountered.
 </li>
 <li>
 Basic knowledge of formal data governance practices and ability to conduct root cause analysis and see connections between data and processes
 </li>
 <li>
 Ensure Global and local DQ requirements per the Materials domain are being followed in the WF and other type of requests
 </li>
 <li>
 Build relationship with sectors thru SLAs, governance and escalation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent international qualification
 </li>
 <li>
 0-1 year of experience in Master data management or related experience, especially in Materials master data
 </li>
 <li>
 System implementation, testing &amp; baseline support experience (as a plus)
 </li>
 <li>
 Experience in service center (as a plus)
 </li>
 <li>
 Experience in Fast Moving Consumer Goods Companies (as a plus)
 </li>
 <li>
 Detail oriented, thorough with documentation/communication
 </li>
 <li>
 Working knowledge of Business Processes in Materials Master Data Domain
 
 
 </li>
 </ul>
 
 Skills, Abilities, Knowledge:
 
 
 
 <ul>
 <li>
 Basic technical experience in SAP ECC, SAP S/4 or other legacy system and across master data domains, especially in Materials master data
 </li>
 <li>
 Basic experience in MDM workflow tools (SAP MDG or other)
 </li>
 <li>
 Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, Visio, Outlook and other)
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Strong english communication skills, both verbal and written
 </li>
 <li>
 Experience with mass update tools (eg: Winshuttle, LSMW, other) as a plus
 </li>
 </ul>
</div>

<div>
 
 
 Job Title:
 
 
 
 Junior WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in English (B2).
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 
 Technical Skills
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

Junior WFM Real Time Analyst

Explore 562+ Operations analyst in Cairo this September. Find roles across top companies and apply now to boost your career.

562 operations analyst jobs IN Cairo

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Enterprise Data Operations Asst Analyst

Enterprise Data Operations Asst Analyst

Junior WFM Real Time Analyst