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DiDi

<div>
 
 【About the team】
 
 
 From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.
 
 
 As an
 
 Operations Analyst
 
 , you&rsquo;ll play a critical role in supporting the growth and optimization of the
 
 DiDi Mobility driver platform
 
 in Egypt. We&rsquo;re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.
 
 
 
 
 
 【In this role you will be】
 
 <ul>
 <li>
 Assisting with the performance monitoring of one of the company&rsquo;s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
 </li>
 <li>
 Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
 </li>
 <li>
 Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
 </li>
 <li>
 Supporting offline acquisition workflows and providing hands-on assistance when needed.
 </li>
 <li>
 Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
 </li>
 <li>
 Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
 </li>
 <li>
 Taking on ad hoc tasks and initiatives with a results-oriented, &ldquo;can-do&rdquo; attitude to tackle challenges and add value to the business.
 </li>
 </ul>
 
 
 
 
 【We are eager to be in touch with you because you have...】
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or a related field.
 </li>
 <li>
 A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
 </li>
 <li>
 Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
 </li>
 <li>
 A proactive and down-to-earth approach, willing to take on any task that contributes to the team&rsquo;s success.
 </li>
 <li>
 Basic analytical skills, with proficiency in Microsoft Excel and a willingness to learn data visualization tools; SQL knowledge is a plus but not required.
 </li>
 </ul>
 
 
 
 
 【You'll love working at DiDi because】
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&lsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
 
 
 
 
 
 
 I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
 
 
 
 
 
</div>

Operations Analyst

<div>
 
 【About the team】
 
 
 From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.
 
 
 As an
 
 Operations Analyst
 
 , you&rsquo;ll play a critical role in supporting the growth and optimization of the
 
 DiDi Mobility driver platform
 
 in Egypt. We&rsquo;re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.
 
 
 
 
 
 【In this role you will be】
 
 <ul>
 <li>
 Assisting with the performance monitoring of one of the company&rsquo;s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
 </li>
 <li>
 Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
 </li>
 <li>
 Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
 </li>
 <li>
 Supporting offline acquisition workflows and providing hands-on assistance when needed.
 </li>
 <li>
 Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
 </li>
 <li>
 Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
 </li>
 <li>
 Taking on ad hoc tasks and initiatives with a results-oriented, &ldquo;can-do&rdquo; attitude to tackle challenges and add value to the business.
 </li>
 </ul>
 
 
 
 
 【We are eager to be in touch with you because you have...】
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or a related field.
 </li>
 <li>
 A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
 </li>
 <li>
 Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
 </li>
 <li>
 A proactive and down-to-earth approach, willing to take on any task that contributes to the team&rsquo;s success.
 </li>
 <li>
 Basic analytical skills, with proficiency in Microsoft Excel and a willingness to learn data visualization tools; SQL knowledge is a plus but not required.
 </li>
 </ul>
 
 
 
 
 【You'll love working at DiDi because】
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&lsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
 
 
 
 
 
 
 
 
 I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
 
 
 
 
 
</div>

<div>
 
 About The Company
 
 
 
 DiDi Global Inc. is the world&rsquo;s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
 
 
 DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world&rsquo;s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
 
 
 For more information, please visit: www.didiglobal.com/news
 
 
 
 About The Team/role
 
 
 
 From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.
 
 
 As an
 
 Operations Analyst
 
 , you&rsquo;ll play a critical role in supporting the growth and optimization of the
 
 DiDi Mobility driver platform
 
 in Egypt. We&rsquo;re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.
 
 
 
 In this role, you'll be...
 
 
 
 <ul>
 <li>
 Assisting with the performance monitoring of one of the company&rsquo;s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
 </li>
 <li>
 Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
 </li>
 <li>
 Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
 </li>
 <li>
 Supporting offline acquisition workflows and providing hands-on assistance when needed.
 </li>
 <li>
 Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
 </li>
 <li>
 Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
 </li>
 <li>
 Taking on ad hoc tasks and initiatives with a results-oriented, &ldquo;can-do&rdquo; attitude to tackle challenges and add value to the business.
 
 
 
 </li>
 </ul>
 
 We're eager to be in touch because you have...
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or a related field.
 </li>
 <li>
 A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
 </li>
 <li>
 Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
 </li>
 <li>
 A proactive and down-to-earth approach, willing to take on any task that contributes to the team&rsquo;s success.
 </li>
 <li>
 Basic analytical skills, with proficiency in Microsoft Excel and a willingness to learn data visualization tools; SQL knowledge is a plus but not required.
 
 
 
 </li>
 </ul>
 
 You'll love working at DiDi because...
 
 
 
 We create user value
 
 
 We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
 
 
 We are data-driven
 
 
 We are strong believers in making informed decisions, that&rsquo;s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
 
 
 Win-win Collaboration
 
 
 Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
 
 
 We believe in integrity
 
 
 Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
 
 
 Growth
 
 
 We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
 
 
 Diversity and Inclusion
 
 
 Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
 
 
 
 We are committed to building inclusive and diverse teams
 
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&rsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
</div>

Canonical

<div>
 Canonical is hiring exceptional Revenue Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.
 
 
 You will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality. People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.
 
 
 
 Location:
 
 
 These roles will be based remotely in the EMEA region.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Delivering precise, scalable revenue operations for business through direct, indirect or online channels
 </li>
 <li>
 Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
 </li>
 <li>
 Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
 </li>
 <li>
 Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
 </li>
 <li>
 Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.
 </li>
 <li>
 Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
 </li>
 <li>
 Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
 </li>
 <li>
 Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
 </li>
 <li>
 Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
 </li>
 <li>
 Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
 </li>
 <li>
 Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
 </li>
 <li>
 Data-driven and analytical approach with a high attention to detail
 </li>
 <li>
 Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
 </li>
 <li>
 An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
 </li>
 <li>
 Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
 </li>
 <li>
 Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
 </li>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
 </li>
 <li>
 Strong communication, interpersonal, negotiation and influencing skills
 </li>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Ability to travel internationally up to four times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience gained within a similar, technology subscription-based business
 </li>
 <li>
 Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
 </li>
 <li>
 Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.
 
 
 </li>
 </ul>
 What Canonical offers
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 
</div>

Sales Operations Analyst

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary
 
 
 
 As the Commercial Strategy &amp; Operations Analyst at Property Finder, you will be crucial in supporting Commercial Operations to enhance sales operations' efficiency and effectiveness. You will assist in developing, implementing, and managing sales processes, reporting, and analytics to help drive revenue growth and support the sales team. This role involves learning and applying sales and revenue operations practices, gaining exposure to Salesforce, and collaborating with cross-functional teams. You will help prepare reports, and insights that contribute to decision-making and commercial strategy
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Process Optimisation:
 
 
 
 <ul>
 <li>
 Collaborate with sales teams to streamline and optimize sales processes
 </li>
 <li>
 Reporting, Analytics &amp; Actionable Insights: Help to develop and maintain a suite of reports and dashboards to provide actionable insights to the sales teams.
 </li>
 <li>
 Monitor key performance metrics and trends to support data-driven decision-making.
 </li>
 <li>
 Provide key insights to the sales team with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.
 
 
 </li>
 </ul>
 
 Commercial Processes and Performance Measure
 
 
 
 <ul>
 <li>
 Support process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to sales targets, performance reporting, commission scheme and sales forecasting)
 </li>
 <li>
 Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.
 </li>
 <li>
 Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Engineering, or a related field.
 </li>
 <li>
 (2 - 3 years) Proven experience in a Sales or Revenue Operations role, preferably in a tech-related company or Analytics consulting firm
 </li>
 <li>
 Expertise in visualization tools such as Tableau, Power BI and Quicksight
 </li>
 <li>
 Strong analytical (well versed with advanced excel) and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration skills. Experience with data management and CRM (Salesforce) best practices is a plus.
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Fluent in English both spoken and written
 </li>
 <li>
 Attentive to detail and committed to data integrity
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Commercial Strategy and Operations Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 The People Operations Asst Analyst - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees online with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
 
 
 
 Responsibilities
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Manage escalation and take ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure continuous and timely knowledge management platform update.
 </li>
 <li>
 Gather TM Capability monthly results &amp; update accordingly the Service Delivery Scorecard.
 
 
 </li>
 </ul>
 
 TM Activities
 
 
 
 <ul>
 <li>
 Administer local Reward &amp; Recognition programs including monthly &amp; quarterly cycles for FL population.
 </li>
 <li>
 Facilitate end to end functional academies &amp; Management Trainees Programs including managing the opening &amp; graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU.
 </li>
 <li>
 Provide monthly reports for designated stakeholders.
 </li>
 <li>
 Administer company&rsquo;s Code of conduct &amp; Anti-Bribery trainings for PepsiCo&rsquo;s designated population in assigned markets.
 
 
 </li>
 </ul>
 
 Learning Activities
 
 
 
 <ul>
 <li>
 Activate &amp; facilitate training programs&rsquo; logistics, arrangements &amp; execution in coordination with In-field HR Ops teams.
 </li>
 <li>
 Gather &amp; analyze Learning programs&rsquo; attendance &amp; Satisfaction data to be shared with designated stakeholders.
 </li>
 <li>
 Manage learning provider relationships.
 </li>
 <li>
 Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-2 year of experience in Talent Management and Learning activation.
 </li>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Technical / Functional Skills &amp; Knowledge of HR Tools and Interface
 </li>
 <li>
 Very good English language skills
 </li>
 </ul>
</div>

People Experience and Operations Assistant Analyst (Talent Management and Learning)

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

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WFM Real Time Analyst II (Spanish)