operations manager assistant

IntouchCX

<div>
 
 
 About the Company:
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role:
 
 
 
 An Operations Manager will be responsible for maintaining and improving the operations by monitoring system performance and identifying and resolving problems. Meeting financial targets by estimating performance requirements and preparing annual budgets. Also, will be presenting monthly and annual action plans and objectives, playing a critical role in ensuring efficiency, productivity, and overall success.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Ensure proper planning, staffing and direction of the operational functions
 </li>
 <li>
 Manage and supervise teams
 </li>
 <li>
 Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
 </li>
 <li>
 Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
 </li>
 <li>
 Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
 </li>
 <li>
 Develop customized reporting to measure and track operational statistics, data and results
 </li>
 <li>
 Develop solutions to improve business performance and partner success
 </li>
 <li>
 Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
 </li>
 <li>
 Motivate teams through relationship building and real-time coaching
 </li>
 <li>
 Develop and deploy incentive programs to motivate employees to achieve desired outcomes
 </li>
 <li>
 Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
 </li>
 <li>
 Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
 </li>
 <li>
 Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
 </li>
 <li>
 A minimum of 5 years of experience in the contact center industry
 </li>
 <li>
 At least 3 years of experience in an Operations Management role overseeing front-line employees
 </li>
 <li>
 Experience in client relationship management and employee development/coaching
 </li>
 <li>
 Experience dealing with escalated issues in a contact center capacity
 </li>
 <li>
 The ability to successfully work across cross-functional teams
 </li>
 <li>
 A positive work ethic and commitment to achieve the best possible outcomes
 </li>
 <li>
 The passion to be a role model that exemplifies our 10 Things (cultural values)
 </li>
 <li>
 Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
 </li>
 <li>
 Excellent communication skills; listening, verbal and written
 </li>
 <li>
 Ability to assess the &ldquo;big picture&rdquo; and draw connections between inputs and outputs
 </li>
 <li>
 Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
 </li>
 <li>
 Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
 </li>
 <li>
 Ability to type 30 WPM with accuracy
 </li>
 <li>
 Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
 </li>
 <li>
 Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Operations Manager

<div>
 
 We&rsquo;re Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 
 
 
 2&ndash;5 years in contact centers, shared services, or related industries supporting international markets.
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 
 
 
 
 *Soft Skills
 
 
 
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 *How to Apply:
 
 
 You can apply here and also you can share your CV: mahiiemuhammed@gmail.com
 
 
 
 
 
 Kindly mention
 
 WFM Scheduling Analyst
 
 in the email subject to help us reach your application faster and ease the screening process.
 
</div>

Workforce Specialist

Crossworkers-Egypt

<div>
 
 Title: Marketing and Social Media Assistant
 
 
 Industry: IT Software
 
 
 Reporting Line: Marketing Manager
 
 
 Position Type: Full Time
 
 
 Location: Cairo Office, New Cairo
 
 
 
 We are looking for a dynamic, creative, and results-driven
 
 Social Media and Marketing Assistant
 
 to support our marketing team. This role includes managing social media platforms, creating engaging content for virtual events like job fairs and tradeshows, and assisting with overall marketing activities.
 
 
 
 Key Responsibilities:
 
 
 
 
 Content Creation:
 
 
 
 <ul>
 <li>
 Develop and create engaging text-based content for social media, newsletters, blogs, and brochures.
 </li>
 <li>
 Design graphics for social media posts, banners, and other marketing materials.
 </li>
 <li>
 Collaborate with the sales team to develop content and design marketing materials that support their efforts.
 </li>
 <li>
 Maintain an editorial calendar to ensure consistent and timely content delivery.
 
 
 </li>
 </ul>
 
 Social Media Management:
 
 
 
 <ul>
 <li>
 Maintain engagement on social media platforms, including Facebook, LinkedIn, Instagram, TikTok, and YouTube.
 </li>
 <li>
 Plan, schedule, and publish posts to boost engagement and enhance brand awareness.
 </li>
 <li>
 Develop and manage a content calendar that aligns social media activities with overall marketing goals.
 </li>
 <li>
 Provide monthly reports on social media insights and performance metrics.
 
 
 </li>
 </ul>
 
 Video Production:
 
 
 
 <ul>
 <li>
 Created content for events, including podcasts, reels, and promotional videos.
 </li>
 <li>
 Filmed, edited, and produced videos for social media and internal events, ensuring alignment with the company&rsquo;s brand and culture.
 
 
 </li>
 </ul>
 
 Administrative Support:
 
 
 
 <ul>
 <li>
 Maintain and update the inventory of marketing materials and event giveaways.
 </li>
 <li>
 Perform general administrative tasks to ensure the smooth functioning of the marketing department.
 </li>
 <li>
 Schedule and organize client visits, including hotel bookings, to ensure smooth operations and effective communication.
 
 
 </li>
 </ul>
 
 Desired Skills:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communications, or a related field.
 </li>
 <li>
 Minimum of 2 years&rsquo; experience in social media management, graphic design
 </li>
 <li>
 Proficiency in Canvas is a must.
 </li>
 <li>
 Demonstrable success in developing and executing social media campaigns.
 </li>
 <li>
 Proficiency with social media management tools and analytics platforms
 </li>
 <li>
 Experience with graphic design and video production is highly desirable.
 </li>
 <li>
 Strong understanding of current social media trends.
 </li>
 <li>
 An excellent command of English, both written and verbal is Must
 </li>
 <li>
 Creative mindset with the ability to generate engaging, on-brand content.
 </li>
 <li>
 Strong organizational skills and the ability to manage multiple projects in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Bus service.
 </li>
 <li>
 Social &amp; Medical insurance.
 </li>
 <li>
 Good office environment, work condition and technical equipment.
 </li>
 <li>
 Personal development plans
 </li>
 <li>
 Flexible working environment
 </li>
 <li>
 Quick career growth
 </li>
 <li>
 We have built an organizational work-life balance, to be integrated into the way we do business.
 
 
 </li>
 </ul>
 
 About CrossWorkers
 
 
 
 We are Danish owned software offshoring company, providing European clients with professional Egyptian developers.
 
 
 We have been in business since 2009, providing excellent services within the offshoring software development.
 
 
 The headquarters are in Copenhagen, Denmark and the Offshore Development Center is in the Fifth Settlement, New Cairo.
 
 
 We have more branches in Sweden, Norway, Finland, Switzerland, UK, Germany and lately Bahrain.
</div>

Marketing and Social Media Assistant

Core Code io

<div>
 A
 
 Virtual Assistant (VA)
 
 provides
 
 remote administrative, operational, and sometimes creative support
 
 to individuals, entrepreneurs, or businesses, enabling them to manage daily tasks efficiently and focus on higher-value priorities. Working entirely online, Virtual Assistants bridge the gap between busy schedules and seamless operations.
 
 
 Key responsibilities often include
 
 scheduling meetings and appointments
 
 , managing and organizing email inboxes, maintaining digital and physical filing systems, conducting online research, handling data entry, preparing reports or presentations, and supporting social media management or customer communications. Depending on the client&rsquo;s needs, a VA may also assist with
 
 invoicing, basic bookkeeping, travel arrangements, CRM updates, and content creation
 
 .
 
 
 A successful Virtual Assistant combines
 
 strong organizational skills, attention to detail, and time management abilities
 
 with adaptability to different tools and platforms, such as Google Workspace, Microsoft Office, project management software, and communication tools like Slack or Zoom. They must be self-motivated, proactive in anticipating needs, and capable of
 
 working independently while maintaining clear and timely communication
 
 with clients or team members.
 
 
 In this role, discretion and
 
 professionalism are critical
 
 , as VAs often handle sensitive information and act as a direct representative of the client or business. A high-performing Virtual Assistant not only completes assigned tasks efficiently but also brings
 
 problem-solving skills and a solutions-oriented mindset
 
 &mdash;often identifying ways to streamline workflows, improve processes, and enhance overall productivity.
 
 
 <ul>
 <li>
 By applying to this position, we&rsquo;ll create your Simera Professional Key (SPK) &mdash; a unique key that helps you connect with employers, stand out, and secure the right match.
 </li>
 </ul>
</div>

Virtual Assistant III (Remote)

<div>
 
 
 Job Title:
 
 Mid-Level
 
 WFM Scheduling Analyst
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and specific Training:
 
 
 <ul>
 <li>
 Higher Education Degree.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 Two to five years
 
 on Contact Center&rsquo; and shared services for international markets and as a WFM Scheduler.
 
 
 
 
 
 
 Tools Required:
 
 
 
 Teleopti is one of the leading names in
 
 Workforce Management (WFM)
 
 software, which is a crucial tool for WFM Analysts and Scheduling teams.
 
 
 
 
 
 🗓️ For Scheduling
 
 
 The scheduling function uses Teleopti to build and manage the daily, weekly, and monthly work schedules for agents.
 
 
 
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority:
 
 
 
 
 Decisions Expected:
 
 
 
 
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact the Projects and the Organization.
 </li>
 </ul>
 
 
 Recommendations Expected:
 
 
 
 
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
</div>

WFM Scheduling Analyst

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

Samsung Electronics

<div>
 
 Job Summary:
 
 
 We are seeking a dynamic and detail-oriented Marketing Assistant Manager to support our smartphone product marketing team. The ideal candidate will help develop and execute marketing strategies, manage campaigns, and analyze market trends to enhance brand awareness and sales performance.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Assist in developing and implementing marketing strategies for smartphone products.
 </li>
 <li>
 Coordinate and execute marketing campaigns across digital, retail, and traditional channels.
 </li>
 <li>
 Analyze market trends, customer insights, and competitive landscape to identify opportunities.
 </li>
 <li>
 Work with internal teams (sales, product, design) to ensure brand consistency and effective messaging.
 </li>
 <li>
 Manage content creation for social media, websites, and promotional materials.
 </li>
 <li>
 Support influencer and partnership marketing initiatives to boost brand engagement.
 </li>
 <li>
 Assist in planning and executing product launches, events, and trade shows.
 </li>
 <li>
 Track marketing KPIs and prepare reports for senior management.
 </li>
 <li>
 Collaborate with external agencies and vendors for advertising, PR, and creative services.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 <ul>
 <li>
 Strong understanding of digital marketing, branding, and consumer behaviour.
 </li>
 <li>
 Excellent communication, project management, and multitasking skills.
 </li>
 <li>
 Passion for technology and innovation in the smartphone industry.
 </li>
 <li>
 Min 5+ years of experience.
 </li>
 </ul>
 
 
</div>

Assistant Manager Marketing Communications

Explore 420+ Operations manager assistant in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.