operations manager

IntouchCX

<div>
 
 
 About the Company:
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role:
 
 
 
 An Operations Manager will be responsible for maintaining and improving the operations by monitoring system performance and identifying and resolving problems. Meeting financial targets by estimating performance requirements and preparing annual budgets. Also, will be presenting monthly and annual action plans and objectives, playing a critical role in ensuring efficiency, productivity, and overall success.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Ensure proper planning, staffing and direction of the operational functions
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 Manage and supervise teams
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 Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
 </li>
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 Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
 </li>
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 Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
 </li>
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 Develop customized reporting to measure and track operational statistics, data and results
 </li>
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 Develop solutions to improve business performance and partner success
 </li>
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 Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
 </li>
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 Motivate teams through relationship building and real-time coaching
 </li>
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 Develop and deploy incentive programs to motivate employees to achieve desired outcomes
 </li>
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 Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
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 Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
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 Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
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 </ul>
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 Qualifications:
 
 
 <ul>
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 Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
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 A minimum of 5 years of experience in the contact center industry
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 At least 3 years of experience in an Operations Management role overseeing front-line employees
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 Experience in client relationship management and employee development/coaching
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 Experience dealing with escalated issues in a contact center capacity
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 The ability to successfully work across cross-functional teams
 </li>
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 A positive work ethic and commitment to achieve the best possible outcomes
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 The passion to be a role model that exemplifies our 10 Things (cultural values)
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 Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
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 Excellent communication skills; listening, verbal and written
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 Ability to assess the &ldquo;big picture&rdquo; and draw connections between inputs and outputs
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 Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
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 Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
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 Ability to type 30 WPM with accuracy
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 Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
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 Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
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 </ul>
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</div>

Operations Manager

Tagaddod

<div>
 The Operations Engineer will lead and oversee daily warehouse operations to ensure optimal productivity, safety, quality, and service standards. This role requires strong operational expertise, analytical capabilities, and leadership skills to drive efficiency, reduce losses, and maintain seamless coordination across multiple teams.
 
 
 
 Lead daily warehouse operations
 
 across all sites, ensuring productivity, safety, quality, and service level targets are consistently met.
 
 
 
 Manage manpower planning
 
 , including workforce scheduling, task allocation, team development, shift structure, and ongoing performance monitoring.
 
 
 
 Control operational expenses
 
 and ensure full adherence to approved budgets.
 
 
 
 Monitor operational KPIs
 
 related to receiving, put-away, processing, and dispatch; proactively identify bottlenecks and implement corrective actions.
 
 
 
 Ensure strict compliance
 
 with operational SOPs, safety standards, and internal/external audit requirements.
 
 
 
 Coordinate closely
 
 with Inventory Control, Planning, and TGX/B2C teams to maintain operational readiness and uninterrupted service execution.
 
 
 
 Drive continuous improvement initiatives
 
 to reduce losses, optimize processes, streamline workflows, and enhance operational efficiency across warehouses.
 
 
 
 Act as the primary escalation point
 
 for warehouse-related issues, providing timely resolution and supporting strategic operational decision-making.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering (Chemical, Mechanical)
 </li>
 <li>
 7-10 years of relevant experience in operations, warehousing, logistics, or supply chain environments.
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 Strong understanding of warehouse processes, performance metrics, and operational best practices.
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 Proven experience in manpower planning, budget management, and KPI monitoring.
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 Demonstrated ability to lead teams and drive process improvements.
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 Excellent problem-solving, analytical, and decision-making skills.
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 Strong communication and cross-functional coordination abilities.
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 Proficiency in MS Office, warehouse management systems (WMS), and operational reporting tools.
 
 
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 </ul>
 
 
 Key Competencies
 
 
 
 
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 Leadership &amp; Team Management
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 Operational Planning &amp; Optimization
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 Analytical Thinking &amp; Problem Solving
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 Attention to Detail
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 Time Management
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 Communication &amp; Stakeholder Management
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 Process Improvement Mindset
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 </ul>
</div>

TTEC

<div>
 
 Operations Manager
 
 
 - Call Center &ndash; Cairo
 
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 
 Your Accountabilities And Activities Will Include
 
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
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 Responsibility for the direct management and development of the junior management team
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 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
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 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
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 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
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 Contributing to the operational elements for new bids and new services
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 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
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 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 
 What You Bring To The Role
 
 
 
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 A minimum 4 year call center management or equivalent work experience
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 Continuously promote a performance-driven culture and always work towards reaching for amazing
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 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
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 Consistently mentor and inspire others
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 Customer focused mindset
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 Understanding, interpreting, and manipulating data for reporting
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 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
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 Strong people and client leadership and stakeholder management
 
 
 
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 What You Can Expect
 
 
 
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 Knowledgeable, encouraging, supporting and present leadership
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 Diverse and community minded organization
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 Career-growth and lots of learning opportunities for aspiring minds
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 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
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 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Call Center Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
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 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
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 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3142658
</div>

Operations Manager, Fulfilment Center Operations

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
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 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
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 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
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 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
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 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
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 Manage EX works operations with adidas partners such as
 </li>
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 compliance with partner&rsquo;s government laws and regulations
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 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
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 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

Cilantro

<div>
 The HR Operations Manager oversees and enhances the full HR operations cycle, ensuring accuracy, compliance, and efficiency across all HR processes. The role is responsible for managing payroll operations, employee data, HR systems, social insurance, documentation, and adherence to company policies and government regulations. Additionally, the HR Operations Manager plays a key role in improving employee experience through service excellence, process optimization, and strong cross-functional coordination.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee daily HR operations including onboarding, offboarding, payroll preparation, personnel administration, and HR systems accuracy.
 </li>
 <li>
 Ensure timely and accurate execution of HR processes according to established SLAs and internal controls.
 </li>
 <li>
 Supervise employee personnel files, documentation, and data integrity across HR platforms and archives.
 </li>
 <li>
 Manage payroll inputs, deductions, attendance, and final payroll validation before submission.
 </li>
 <li>
 Ensure full compliance with Egyptian labor law, social insurance regulations, and company policies.
 </li>
 <li>
 Maintain and update HR policies, workflows, and SOPs, ensuring they are followed consistently.
 </li>
 <li>
 Coordinate with Finance, Operations, and other departments to support smooth HR service delivery.
 </li>
 <li>
 Support internal and external HR audits and ensure all corrective actions are executed.
 </li>
 <li>
 Lead HR communication for operations-related updates, forms, announcements, and employee guidelines.
 </li>
 <li>
 Handle employee queries related to HR operations and ensure timely resolution.
 </li>
 <li>
 Identify gaps, propose improvements, and implement process enhancements for overall HR efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 5&ndash;8 years of experience in HR operations, payroll, and personnel management.
 </li>
 <li>
 Strong knowledge of Egyptian labor law, social insurance, and HR compliance requirements.
 </li>
 <li>
 Proven experience working with HRIS systems, attendance systems, and payroll software.
 </li>
 <li>
 Excellent analytical skills and attention to detail in data and document review.
 </li>
 <li>
 Strong organizational, communication, and leadership skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet strict deadlines.
 </li>
 </ul>
</div>

HR OPS Manager

Explore 421+ Operations manager in Arabic English Cairo Egypt Jobs In Cairo this January. Find roles across top companies and apply now to boost your career.

421 operations manager jobs IN Arabic English Cairo Egypt Jobs In Cairo

Operations Manager

Operations Manager

Call Center Operations Manager

Operations Manager, Fulfilment Center Operations

Operations Manager, Fulfilment Center Operations

Customer Service & Commercial Operations Manager Franchise

HR OPS Manager