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operations coordinator

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operations executive

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operations specialist

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administration manager

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area manager

operations manager

Libsy / لبسي

<div>
 
 
 About Libsy
 
 
 
 
 
 
 Libsy is Egypt&rsquo;s resale marketplace for preloved, vintage, and designer fashion. We connect sellers and buyers through a trusted ecosystem built on quality control, authentication, and end-to-end logistics. Every sale is picked up, inspected at our Cairo hub, and delivered directly to the buyer with escrowed payments and buyer protection.
 
 
 
 
 
 We have organically grown into a platform with thousands of users across Cairo, and we are now scaling nationwide and laying the groundwork for regional expansion.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for Libsy&rsquo;s first Operations Manager. You will own Libsy&rsquo;s end-to-end operational performance, from logistics and hub management to customer trust and product alignment. You will manage delivery partners, quality control workflows, payout reliability, and customer support while building and leading a team that delivers consistent, high-quality execution at scale.
 
 
 
 
 
 This is a hands-on role that combines analytical thinking, field execution, and strategic planning. You will work closely with the founders and tech team to scale our operational model across Egypt, spend time on the ground in different cities, and help prepare Libsy for expansion into new MENA markets such as Saudi Arabia and the UAE.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Strategy &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Co-develop and implement Libsy&rsquo;s operational roadmap in line with growth targets.
 </li>
 <li>
 Scale quality control, pickup, delivery, and returns processes while maintaining cost efficiency and reliability.
 </li>
 <li>
 Plan and execute national rollout across key Egyptian cities, ensuring a consistent seller and buyer experience.
 </li>
 <li>
 Establish the operational playbook for regional expansion, including logistics partnerships and regulatory readiness.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Fulfillment
 
 
 
 
 
 <ul>
 <li>
 Manage and grow relationships with delivery partners such as Bosta and other carriers.
 </li>
 <li>
 Oversee pickup, hub, and delivery workflows while maintaining strong SLAs on time, accuracy, and customer satisfaction.
 </li>
 <li>
 Optimize routing, batching, and capacity utilization to reduce delivery times and costs.
 </li>
 <li>
 Ensure smooth coordination between drivers, hub teams, and third-party logistics providers.
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Oversee daily hub operations including item inspection, authentication for designer pieces, and rejection tracking.
 </li>
 <li>
 Maintain low QC fail rates and ensure consistent inspection standards.
 </li>
 <li>
 Lead customer service and dispute resolution processes with a focus on buyer trust and seller satisfaction.
 </li>
 <li>
 Monitor and improve payout reliability through PSPs such as Paymob and Kashier.
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Design and implement SOPs across all operational units to ensure scalability and consistency.
 </li>
 <li>
 Define and track key performance indicators including delivery times, QC pass rates, cancellations, and payout timelines.
 </li>
 <li>
 Introduce continuous improvement practices to enhance throughput and reduce operational costs.
 </li>
 <li>
 Coordinate with finance to reconcile courier settlements and wallet payouts.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Product Collaboration
 
 
 
 
 
 <ul>
 <li>
 Collaborate with the tech and product teams to align new features with operational needs such as order tracking, dashboards, and automation.
 </li>
 <li>
 Contribute to the automation of repetitive workflows such as shipping requests, refund handling, and notifications.
 </li>
 <li>
 Translate field feedback into structured product requirements that improve platform performance and user experience.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Culture
 
 
 
 
 
 <ul>
 <li>
 Build, mentor, and lead a team across operations, quality control, logistics, and customer support.
 </li>
 <li>
 Train and motivate team members to uphold Libsy&rsquo;s service standards and customer-first culture.
 </li>
 <li>
 Foster a data-driven and accountable work environment where efficiency and reliability are measurable outcomes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Proven experience in logistics, e-commerce operations, or marketplace management.
 </li>
 <li>
 Deep understanding of last-mile delivery, reverse logistics, and quality control systems.
 </li>
 <li>
 Strong analytical skills and comfort with data-driven decision-making, including Excel or Google Sheets.
 </li>
 <li>
 Experience in process design and optimization, ideally with familiarity in Lean or continuous improvement practices.
 </li>
 <li>
 Strong negotiation and relationship management skills with logistics and service partners.
 </li>
 <li>
 Experience leading teams and building operational processes from scratch in fast-paced environments.
 </li>
 <li>
 Excellent communication in Arabic and English, both written and verbal.
 </li>
 <li>
 High ownership mindset with the ability to switch between strategy and hands-on execution.
 </li>
 <li>
 Passion for building scalable systems that enable circular and sustainable commerce.
 </li>
 </ul>
 
 
 
 
 
 Why Join Libsy
 
 
 
 
 
 <ul>
 <li>
 Join one of Egypt&rsquo;s fastest-growing consumer startups at a pivotal stage of expansion.
 </li>
 <li>
 Sit at the center of Libsy&rsquo;s most critical function: the operations that power trust, growth, and customer satisfaction.
 </li>
 <li>
 Lead our national rollout and shape our expansion strategy beyond Egypt into markets like Saudi Arabia and the UAE.
 </li>
 <li>
 Play a defining role in building the operational backbone of a category-defining company as the first operations hire.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 
 
 Please send your CV and a brief note about your most significant operational challenge and how you solved it to
 
 thomas@libsy.app
 
 with the subject line:
 
 Operations Manager Application
 
 .
 
</div>

Operations Manager

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

Talaat Moustafa Group

<div>
 
 
 Job Overview:
 
 
 
 We are seeking a dynamic and experienced Mall Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Business Planning:
 
 Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth.
 </li>
 <li>
 
 Tenant Relations:
 
 Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities.
 </li>
 <li>
 
 Operational Coordination:
 
 Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences.
 </li>
 <li>
 
 Maintenance Management:
 
 Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules.
 </li>
 <li>
 
 Financial Oversight:
 
 Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues.
 </li>
 <li>
 
 Complaint Resolution:
 
 Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations.
 </li>
 <li>
 
 Legal Compliance:
 
 Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations.
 </li>
 <li>
 
 Brand Management:
 
 Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image.
 </li>
 <li>
 
 Customer Service Enhancement:
 
 Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience.
 </li>
 <li>
 
 Additional Responsibilities:
 
 Perform other tasks as assigned to support the overall objectives of the mall.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 MBA in Management or related field is preferred.
 </li>
 <li>
 Minimum of 5 years of experience in mall management or a similar role.
 </li>
 <li>
 Strong business acumen with a solid understanding of commercial facilities management.
 </li>
 <li>
 Proven experience in managing leasing contracts, negotiations, and tender management.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-oriented mindset.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager - Malls

Pfizer

<div>
 
 Use Your Power for Purpose
 
 
 
 Reporting to the Research &amp; Development division, you will be integral in bridging evidence-based medical decision support with colleagues and stakeholders to enhance health and treatment outcomes. By developing frameworks to ensure our evidence is scientifically robust, providing unbiased and medically necessary expertise, or investigating data gaps, our mission remains clear: to empower healthcare decisions regarding the safe and appropriate use of medicines for patients. Your work will support better health outcomes, ensuring that our evidence is sound and that healthcare decisions are informed and safe for patients.
 
 
 
 What You Will Achieve
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 STUDY IMPLEMENTATION &amp; MANAGEMENT
 </li>
 <li>
 Support via execution of operational tasks the conduct of studies and projects (Non-Interventional Studies, Low Interventional Studies, etc.) by working collaboratively with all involved departments and groups
 </li>
 <li>
 Coordinate and execute operational responsibilities for assigned studies in compliance with Pfizer policies and procedures
 </li>
 <li>
 Schedule, participate in and take minutes during scheduled team meetings (if required) &ndash; distribute minutes, action items, follow-up for completion as needed
 </li>
 <li>
 Create or assist with study documents as requested by Clinical Scientist or Study Team (MS Word, Excel, Powerpoint)
 </li>
 <li>
 Create folders and file documents in shared drive locations (Sharepoint, Teams, etc) for Study Team to actively manage the project
 </li>
 <li>
 Prepare and assist others with required internal study documents including, but not limited to, concept submission, due diligence checklist, laboratory worksheets, supply requests, study team rosters, vendor lists, etc.
 </li>
 <li>
 May act as primary contact for vendors, including laboratory and/or Clinical Research Organizations and maintenance of associated documentation (i.e., vendor management plans)
 </li>
 <li>
 Liaise with external vendors to ensure laboratory supplies and sample shipment arrangements are made in accordance with protocol requirements and follow-up with vendor to ensure supply fulfillment is completed as expected
 </li>
 <li>
 Prepare study/project timelines and track progress against stated milestones and deliverables
 </li>
 <li>
 Track Pfizer SOP process steps from concept development through study close-out and ensure Study Team is completing all required items per the relevant SOP and or Medical Affairs processes
 </li>
 <li>
 Liaise with external collaborators, key opinion leaders, to obtain relevant required documentation need in support of various research activities
 </li>
 <li>
 Manage financial aspects of research projects including, but not limited to, tracking invoicing and payment activities, and alignment with departmental budget forecasts, facilitate execution of Confidentiality Disclosure Agreements, study contract and updates
 </li>
 <li>
 Maintain study master file and file study documents in the appropriate Pfizer repository (i.e. GDMS, PTMF, etc)
 </li>
 <li>
 Maintain study details in required systems as necessary from concept to close-out (Siebel, SToD, etc)
 </li>
 <li>
 Support audits/inspections as applicable
 </li>
 <li>
 DEPARTMENT LEVEL SUPPORT
 </li>
 <li>
 Assist with entry of study details into any of a variety of systems on behalf of department colleagues
 </li>
 <li>
 Work with Clinical Scientist team and other operational colleagues on department-wide financial updates and information collection/reporting
 
 
 </li>
 </ul>
 
 Here Is What You Need (Minimum Requirements)
 
 
 
 <ul>
 <li>
 BA/BS Degree in science, health-related field or epidemiology with at least 5 years of relevant (prior clinical trial, non-interventional study and/or epidemiologic study) experience.
 </li>
 <li>
 Experience with participating in and supporting a multidisciplinary team
 
 
 </li>
 </ul>
 Experience in project management - managing fully-outsourced projects or vendor oversight is highly desired for this position
 
 
 <ul>
 <li>
 Exercises own judgement leveraging knowledge and experience. Works independently with instruction on complex problems.
 </li>
 <li>
 Fluent in English with exceptional written and oral communication and cross-functional collaborative skills
 </li>
 <li>
 Outstanding organizational skills, managing several projects concurrently that are often time pressured; strong ability to effectively multi-task and prioritize
 </li>
 <li>
 Proficiency in the full Microsoft suite of applications (MS Word, Excel, Powerpoint, Teams, etc)
 
 
 </li>
 </ul>
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 Medical
</div>

Study Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

Foundever

<div>
 
 
 About Us
 
 
 
 
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 Join Foundever as We Expand in Luxor! 🚀
 
 
 
 #Foundever
 
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 
 
 As a global leader in customer experience,
 
 #Foundever
 
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 
 
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 
 
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 
 
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 
 
 Be the leader who sets the standard. Be part of our expansion!
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 
 
 Summary of Primary Job Responsibilities
 
 
 :
 
 
 <ul>
 <li>
 To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
 </li>
 <li>
 Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
 </li>
 <li>
 Line management responsibility for Client Operations Managers.
 </li>
 <li>
 Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
 </li>
 <li>
 Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
 </li>
 <li>
 Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
 </li>
 <li>
 Management of any campaign migration or new business implementation for the Client.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
 </li>
 <li>
 Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
 </li>
 <li>
 Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
 </li>
 <li>
 Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
 </li>
 <li>
 Ensure integrity and accuracy of financial reporting and analysis on client level
 </li>
 <li>
 Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
 </li>
 <li>
 Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
 </li>
 <li>
 Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
 </li>
 <li>
 Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
 </li>
 <li>
 Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li>
 <li>
 Co-ordination of responses to any client change control requests.
 </li>
 <li>
 Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
 </li>
 <li>
 Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
 </li>
 <li>
 Management of any client escalations relating to the Operational team&rsquo;s performance.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 
 Short Description
 
 
 
 <ul>
 <li>
 Work Location : Luxor
 </li>
 <li>
 English Proficiency of C1, with a second language being a plus.
 </li>
 <li>
 7 - 10 years of experience in the call center industry.
 </li>
 <li>
 Proven 3 -year experience as an operations Manager or equivalent title is a must
 </li>
 <li>
 US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
 </li>
 <li>
 Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
 </li>
 <li>
 P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
 </li>
 <li>
 Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 Lean Management
 </li>
 <li>
 Outliers Management Certification
 </li>
 <li>
 PMP (Project Management Professional)
 </li>
 <li>
 COPC Certification
 </li>
 </ul>
</div>

Senior Operations Manager - Luxor Based

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder.
 
 
 You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You&rsquo;ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability.
 </li>
 <li>
 Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty.
 </li>
 <li>
 Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations.
 </li>
 <li>
 Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs.
 </li>
 <li>
 Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence.
 </li>
 <li>
 Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution.
 </li>
 <li>
 Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver.
 </li>
 <li>
 Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business
 </li>
 <li>
 Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service)
 </li>
 <li>
 Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools
 </li>
 <li>
 Strong background in performance optimization, workforce planning, and service design
 </li>
 <li>
 Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders
 </li>
 <li>
 Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar)
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
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