director of operations Jobs in Kolkata India

director of operations

operations manager

Spencer's Retail

<div>
 
 
 About the Company
 
 
 
 Spencer&rsquo;s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.
 
 
 
 About the Role
 
 
 
 Manager &ndash; Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions.
 </li>
 <li>
 Monitor &amp; manage completion of req periodic operational Audits/compliance at stores.
 </li>
 <li>
 Review &amp; analyse records, reports and documents to ensure compliance with company operational expectations.
 </li>
 <li>
 Manage &amp; Direct/Functions initiatives according to company policies.
 </li>
 <li>
 Interface with Internal/external groups to ensure most efficient and professional Operational Practices.
 </li>
 <li>
 Store Operations - Understanding, Handling and Execution.
 </li>
 <li>
 Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs.
 </li>
 <li>
 Communicate effectively with internal and external departments.
 </li>
 <li>
 SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores.
 </li>
 <li>
 Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.
 </li>
 <li>
 Facilitate the L&amp;D Team with inputs for ops-related training modules.
 </li>
 <li>
 Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions.
 </li>
 <li>
 Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler.
 </li>
 <li>
 Custodian for ensuring correct POP Signages are put up across stores.
 </li>
 <li>
 Analysing and publishing reports related to store operations (like F&amp;V Vehicle Reaching, Floor Walk, etc).
 </li>
 <li>
 Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same.
 </li>
 <li>
 Communication medium between stores and HO.
 </li>
 <li>
 Act as a support arm to all operators and trouble-shoot problems related to store operations.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 B.Tech, M.Tech OR MBA &ndash; Analytics (Data Oriented)
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Store Operations
 </li>
 <li>
 People Management
 </li>
 <li>
 Analytical Skills
 </li>
 <li>
 Presentation Skills
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in Retail / IT / FMCG / QSR (Food)/ Online (Ecommerce OR Quick Commerce)
 </li>
 </ul>
</div>

Operations Manager

Delhivery

<div>
 
 
 Roles &amp; Responsibilities:
 
 
 
 ● Working in alignment with the leadership team of Last mile operations as well as with the ground
 
 
 operations team and related stakeholders to understand the gaps and working independently and in collaboration with other teams to come up with cost effective solutions
 
 
 ● Actively engages with the workmen community to know some of the best practices being used across different channels and in the market; and ensures the same is carried out and cascaded to the larger team
 
 
 ● Creating and maintaining relationships with central and regional vendors/ partners to ensure support w.r.t. Manpower is always provided across regions
 
 
 ● Identifying opportunities to collaborate with government, non-government agencies/organizations, and
 
 
 private entities that further the goal of building a stable last mile rider network at a central level
 
 
 ● Works on capturing and maintaining data w.r.t. rider agents count and capacity accounted for dispatch
 
 
 ● Conducting field visits to ensure effective acquisition and management of last mile partners as well as the larger team
 
 
 
 
 
 
 Person Specifications:
 
 
 
 ● Experience - &lt;8 years
 
 
 ● Education - B Tech + MBA (Tier 1, Tier 2)
 
 
 ● Detail Oriented
 
 
 ● Problem Solving &amp; Decision Making
 
 
 ● Resilience
 
 
 ● Negotiation
 
 
 ● Strong Bias for action and focuses on delivering results
 
 
 ● Effective communicator
 
 
 ● Customer Obsession
 
 
 ● Deals with each team member with empathy
 
 
 ● Should be open to traveling and working in field
 
 
 ● Comfortable in leveraging technology to improve the effectiveness of the recruiters under his/her span
 
</div>

Director of Operations

Baidyanath

<div>
 
 
 Job Title: Key Account Manager &ndash; Amazon (RKW Only)
 
 
 
 
 Location:
 
 Kolkata
 
 
 
 Experience Required:
 
 4&ndash;5 years (mandatory) in managing Amazon RKW for an FMCG brand
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking an experienced
 
 Key Account Manager (KAM) &ndash; Amazon RKW
 
 who will be responsible for driving growth through Amazon&rsquo;s RKW platform while also managing day-to-day account operations. This is a specialized role, focused
 
 only on Amazon (RKW + operations)
 
 .
 
 
 
 
 
 ⚠️
 
 Please note: Only candidates with 3&ndash;4 years of proven Amazon RKW experience in FMCG will be considered. Applications without this background will not be accepted.
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 RKW Ownership:
 
 Plan, execute, and optimize Amazon RKW campaigns to maximize sales, visibility, and ROI
 </li>
 <li>
 
 Account Operations:
 
 </li>
 </ul>
 
 &gt; Ensure listing hygiene (content accuracy, keywords, A+ content, catalog management)
 
 
 &gt; Oversee PO fulfillment, stock availability, and supply chain coordination
 
 
 &gt; Track and resolve operational issues like claims, returns, and penalties
 
 <ul>
 <li>
 Analyze campaign and sales performance to drive actionable insights
 </li>
 <li>
 Monitor competitor activities and category trends to identify opportunities
 </li>
 <li>
 Work cross-functionally with sales, marketing, and supply chain teams to ensure smooth execution
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 4&ndash;5 years of proven experience in Amazon RKW management for an FMCG brand (mandatory)
 
 </li>
 <li>
 Strong understanding of Amazon account operations &mdash; listing hygiene, cataloging, PO management, and fulfillment processes
 </li>
 <li>
 Data-driven mindset with strong analytical skills
 </li>
 <li>
 Excellent communication and stakeholder management abilities
 </li>
 <li>
 FMCG/Ayurveda/Wellness category experience preferred
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 A high-impact role managing Amazon, our most critical digital growth channel
 </li>
 <li>
 End-to-end ownership across both marketing (RKW) and operations
 </li>
 <li>
 Competitive compensation with strong career growth opportunities
 </li>
 </ul>
 
 
</div>

Key Account Manager

Diamond Infotech Pvt Ltd

<div>
 
 We&rsquo;re hiring! Join our dynamic HR team in Kolkata as an
 
 HR Operations Specialist
 
 .
 
 
 Are you a detail-oriented professional with a passion for streamlining HR processes and ensuring airtight compliance in the tech industry? If you thrive on managing the entire employee lifecycle within a modern HRIS, we want to hear from you!
 
 
 This is a critical role responsible for ensuring the seamless and compliant execution of all day-to-day HR administrative functions for our growing tech workforce. You will be the go-to expert for HR systems, employee data, and statutory requirements.
 
 
 
 Key Responsibilities :
 
 
 
 1.
 
 HRIS Management &amp; Data Integrity
 
 
 <ul>
 <li>
 
 System Administration:
 
 Serve as the primary user for the
 
 HRIS/HRMS
 
 (e.g., SAP SuccessFactors, Workday, etc.). Manage system configurations for employee data, organizational structure, and workflows.
 </li>
 <li>
 
 Data Management:
 
 Ensure all employee records, documentation, and data points are accurately and securely maintained in the HRIS and physical files, adhering to data privacy regulations.
 </li>
 <li>
 
 Automation:
 
 Proactively identify and recommend opportunities to leverage HR technology to automate manual processes and improve operational efficiency.
 </li>
 </ul>
 
 2.
 
 Employee Lifecycle Management (End-to-End)
 
 
 <ul>
 <li>
 
 Onboarding:
 
 Manage all new hire formalities, including documentation, background verification, system access, and conducting the administrative portion of the induction program.
 </li>
 <li>
 
 Documentation:
 
 Prepare and issue all official employee letters (Offer, Appointment, Confirmation, Transfer, Promotion, Experience, etc.).
 </li>
 <li>
 
 Offboarding:
 
 Execute the exit process, including coordinating clearance, conducting exit interviews, and calculating full and final settlements in compliance with statutory timelines.
 </li>
 </ul>
 
 3.
 
 Payroll &amp; Statutory Compliance
 
 
 <ul>
 <li>
 
 Payroll Input:
 
 Collect, verify, and reconcile monthly attendance, leave, overtime, and reimbursement data for seamless payroll processing.
 </li>
 <li>
 
 Statutory Compliance:
 
 Ensure strict adherence and timely filing for all applicable labor law requirements, including
 
 PF (Provident Fund), ESI (Employee State Insurance), Gratuity
 
 , and
 
 Professional Tax
 
 .
 </li>
 <li>
 
 Audits:
 
 Support internal and external audits by preparing compliance-related documentation and reports.
 </li>
 </ul>
 
 4.
 
 Employee Support &amp; Reporting
 
 
 <ul>
 <li>
 
 HR Helpdesk:
 
 Act as the first point of contact for employee inquiries regarding HR policies, payroll, benefits, and HR systems, ensuring timely resolution.
 </li>
 <li>
 
 Reporting &amp; Analytics:
 
 Generate scheduled and ad-hoc HR reports (headcount, attrition, leave usage, compliance dashboards) to provide actionable insights to management.
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 Experience:
 
 2&ndash;4 years of dedicated experience in
 
 HR Operations
 
 or HR Administration, preferably within the
 
 IT/Tech industry
 
 .
 </li>
 <li>
 
 Technical Skill:
 
 Proven
 
 hands-on experience with an HRIS
 
 (e.g., SAP, Workday, Zoho People, etc.) and advanced proficiency in
 
 MS Excel (Pivot Table, VLOOK UP)
 
 for data analysis.
 </li>
 <li>
 
 Knowledge:
 
 Strong practical knowledge of
 
 Indian Labor Laws
 
 and statutory compliance requirements in West Bengal/Kolkata.
 </li>
 <li>
 
 Soft skill:
 
 Exceptional
 
 attention to detail
 
 , strong organizational and time management skills, excellent written and verbal communication, and the highest level of
 
 confidentiality
 
 .
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in HR or a related field.
 </li>
 </ul>
 
 Interested candidates can apply directly on LinkedIn or send their updated resume to:
 
 careers@dipl.co.in
 
 
</div>

Human Resources Operations Specialist

<div>
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 
 
 Position:
 
 
 Performance Marketing Executive &ndash; E-commerce
 
 
 
 
 Department:
 
 Marketing - E-commerce
 
 
 
 Location:
 
 Kolkata, In-office, Full time
 
 
 
 Reports to:
 
 Marketing Lead
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 data-driven, performance-oriented digital marketer
 
 with hands-on experience in
 
 Amazon Ads, Flipkart Ads, and analytics tools
 
 . The candidate will be responsible for
 
 managing marketplace advertising campaigns, optimizing sales performance, and leveraging insights from Amazon Brand Analytics (BA) and PI data
 
 to drive growth.
 
 
 This role requires strong
 
 analytical ability, campaign management skills, and knowledge of e-commerce operations
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Amazon Ads &amp; Brand Analytics
 
 
 <ul>
 <li>
 Plan, execute, and optimize
 
 Amazon Sponsored Ads
 
 (SP, SB, SD, Video).
 </li>
 <li>
 Analyze
 
 Amazon Brand Analytics (Search Query, Market Basket, Demographics)
 
 to identify keyword and category opportunities.
 </li>
 <li>
 Use
 
 Amazon PI reports
 
 to track availability, Buy Box %, and operational blockers.
 </li>
 <li>
 Manage
 
 A+ content, Brand Store updates, and creative testing
 
 for performance improvement.
 </li>
 </ul>
 
 
 Flipkart Ads &amp; Marketplace Media
 
 
 <ul>
 <li>
 Plan and run
 
 Flipkart PLA, PDP, and SmartROI campaigns
 
 .
 </li>
 <li>
 Optimize campaigns for
 
 CTR, CVR, ROAS, and share of shelf
 
 .
 </li>
 <li>
 Collaborate with Flipkart account managers to unlock visibility programs.
 </li>
 </ul>
 
 
 Cross-Platform E-commerce Marketing
 
 
 <ul>
 <li>
 Work with agencies/platform teams to optimize spends across Amazon &amp; Flipkart.
 </li>
 <li>
 Track
 
 TACOS, NTB vs Repeat, and contribution margin impact
 
 .
 </li>
 <li>
 Identify
 
 cross-sell and bundling opportunities
 
 using analytics reports.
 </li>
 </ul>
 
 
 Analytics, Reporting &amp; Insights
 
 
 <ul>
 <li>
 Create
 
 weekly/monthly dashboards
 
 tracking Sales, ACOS, TACOS, CPC, CTR, CVR, Buy Box, and category share.
 </li>
 <li>
 Generate insights from
 
 NTB %, Repeat %, Search Query Rank &amp; Volume
 
 .
 </li>
 <li>
 Monitor competitor activity and price positioning using marketplace reports.
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Work closely with
 
 Sales, Operations, and Creative teams
 
 to ensure campaigns align with inventory and brand priorities.
 </li>
 <li>
 Coordinate with
 
 external agencies and Amazon/Flipkart teams
 
 for campaign delivery and troubleshooting.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas (KRAs)
 
 
 <ol>
 <li>
 
 Campaign Performance:
 
 Achieve defined targets for ACOS, ROAS, CTR, CVR.
 </li>
 <li>
 
 Sales Growth:
 
 Drive incremental ad-attributed sales on Amazon &amp; Flipkart.
 </li>
 <li>
 
 Efficiency:
 
 Optimize TACOS &amp; ensure profitability of campaigns.
 </li>
 <li>
 
 Customer Acquisition:
 
 Increase
 
 NTB customers
 
 through ads.
 </li>
 <li>
 
 Market Share:
 
 Improve
 
 Share of Voice (SoV)
 
 on priority keywords.
 </li>
 <li>
 
 Operational Health:
 
 Improve
 
 Buy Box %, availability, and listing quality
 
 .
 </li>
 </ol>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field.
 </li>
 <li>
 
 1&ndash;3 years&rsquo; experience
 
 in digital marketing, preferably in e-commerce or marketplaces.
 </li>
 <li>
 Proven expertise in
 
 Amazon Ads Console, Brand Analytics, PI reports, and Flipkart Ads Manager
 
 .
 </li>
 <li>
 Proficiency in
 
 Excel/Google Sheets
 
 , knowledge of
 
 Power BI/Tableau
 
 preferred.
 </li>
 <li>
 Strong data &amp; analytical skills
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Performance Marketing Executive - Ecommerce

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Associate Manager-Acquisition (Corporate Salary)
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of corporate salary accounts for a designated geography. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Acquisition of new to bank Corporate Salary account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality corporate salary accounts in terms of constitution, segments and product mix
 </li>
 <li>
 Register, activate and fund the accounts within 3 months of opening
 </li>
 <li>
 Engage customers with multiple products at the time of account opening (viz: Mobile banking / Net banking registration / RD- FD activation)
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to Sales Manager on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms, account opening formalities and KYC norms
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the bank's policy
 </li>
 <li>
 Preparation of wish list of customers through promotional activities
 </li>
 <li>
 Generating leads for family accounts and other cross sell products
 </li>
 <li>
 Proactive resolution of customer queries
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Bachelor&rsquo;s in Engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Management
 
 
 
 Experience:
 
 0 to 2 years of relevant experience
</div>

Associate Manager-Acquisition (Corporate Salary)-Sales

Sharma Enterprises

<div>
 We are looking for an enthusiastic, organized construction manager to oversee all aspects of our building project, including meeting with project partners, managing supervisors, and teams. The construction manager will be responsible for ensuring all objectives and standards are met, and for finding solutions to problems as they arise. You will ensure all equipment and materials are available on-site as needed.
 
 
 Meeting with engineers, architects, and contractors on an ongoing basis regarding project objectives and progress.
 
 
 Managing and motivating site foremen and teams.
 
 
 Ensuring all equipment needed is available on site.
 
 
 Ensuring budget costs relating to wages, contractors, materials, and equipment aren't exceeded.
 
 
 Approving purchase requests.
 
 
 Ensuring the construction process starts and ends on time, and ensuring daily and weekly deadlines are met.
 
 
 Ensuring compliance with health, safety, and all other regulations.
 
 
 This job is provided by Shine.com
</div>

Construction Manager

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