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operations manager

Hilton

<div>Operations Manager
Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
What will I be doing? 
As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
 
Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li><li>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Operations Manager

scroll

The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation.You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teamsKey ResponsibilitiesOperations Management* Oversee daily operations of Restaurant, Caf&eacute;, Bakery, Grocery, Talabat, Catering &amp; Production* Ensure consistency in quality, service, cleanliness, and brand standards* Build and enforce SOPs across all departments* Manage staff schedules, labor planning, and performanceProduction Lines* Supervise production quality, batch control, labeling, food safety* Coordinate with chefs on recipe standards and shelf-life control* Minimize waste and improve production efficiencySales &amp; KPIs* Set and monitor KPIs for all departments* Control food cost, labor cost, wastage and portioning* Improve sales in restaurant, ground floor, grocery, Talabat, catering &amp; B2B* Review daily &amp; weekly sales with ownershipMarketing &amp; Launch Support* Support influencers, marketing campaigns, weekend offers, bundles, new product launches* Ensure product presentation, packaging, photos, and display standards are highExpansion* Lead new branch openings* Manage recruitment, training, equipment, and fit-out timelines* Ensure consistency across all new locationsCustomer Experience* Solve operational issues quickly* Improve guest satisfaction and reduce complaints* Maintain premium hospitality standardsRequirements (Must-Have)* 10&ndash;15+ years experience as Operations Manager / Director in F&amp;B* Strong background in multi-branch operations, caf&eacute; &amp; bakery experience preferred* Experience in production-based concepts (frozen, chiller, juices, prep kitchens)* Strong HACCP, ISO, food safety knowledge* Excellent English (Arabic is a plus)* Strong financial and P&amp;L understanding* Very strong in staff leadership, structure, and reporting* Able to work in a premium brand with fast expansion* Hands-on operator, not a desk-only managerWhat We Offer* Competitive salary* Growth within a fast-scaling brand* Opportunity to build your own team and lead expansions* Dynamic environment and strong ownership support* Ability to shape operations of a multi-division F&amp;B brandHow to ApplySend your CV to: yasmin.assaf12@outlook.comJob Type: Full-time

Operations manager

<div>
 Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 </li>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Salalah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 General Manager/Hotel Manager
</div>

Baker Hughes

<div>
 
 Operations Manager- CWI
 
 
 
 Do you enjoy leading a team that provides a high-quality service for our customers?
 
 
 Do you love collaborating with teams to solve complex problems?
 
 
 
 Join our Team
 
 
 
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 
 
 
 Partner with the best
 
 
 
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 
 
 As an Operation Manager, you will be responsible for:
 
 
 
 <ul>
 <li>
 Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
 </li>
 <li>
 Maintaining communication with customers and on-time response on any Service Delivery items
 </li>
 <li>
 Reviewing and verifying customer requirements and plans
 </li>
 <li>
 Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
 </li>
 <li>
 Ensuring PL readiness (tools, people, process)
 </li>
 <li>
 Holding SD &amp; Field team accountable for respective performance
 </li>
 <li>
 Providing input into financial reporting, forecasting and pacing.
 </li>
 <li>
 Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
 </li>
 <li>
 Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
 </li>
 <li>
 Conducting job briefing during planning and debriefing after closing for every job/activity
 </li>
 <li>
 Finalizing billing and ensure post-job and job completion deliveries
 </li>
 <li>
 Communicating billing events to B&amp;C using the Job Center ticket.
 </li>
 <li>
 Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
 </li>
 <li>
 Preparing with daily operational updates for their ongoing job activities as required
 </li>
 <li>
 Reporting incidents and manage communication with customers and internal
 </li>
 <li>
 Overseeing ongoing operations and provides direct support to the field personnel on location
 </li>
 <li>
 Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
 </li>
 <li>
 Executing the HSE 5 fundamentals every day, every job, every task
 </li>
 <li>
 Executing the 5 fundamentals of Service Delivery
 </li>
 <li>
 Managing Service Delivery for an assigned area and portfolio of products and services
 </li>
 <li>
 Delivering revenue and operating income objectives defined for their area of responsibility
 </li>
 <li>
 Building and developing customer relationships to support the planning and service execution
 </li>
 <li>
 Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
 </li>
 <li>
 Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
 </li>
 <li>
 Managing change as it occurs across the job cycle for both planned and unplanned events.
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you need:
 
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s degree in engineering
 </li>
 <li>
 Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
 </li>
 <li>
 Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
 </li>
 <li>
 Have high technical / operational knowledge including P&amp;L responsibilities.
 </li>
 <li>
 Have experience in On-shore and Off-Shore operations and willingness to travel
 </li>
 <li>
 Demonstrate Intermediate / Advanced spoken and written English
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 
 
 
 <ul>
 <li>
 Working flexible hours - flexing the times you work in the day
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R150679
 
</div>

<div>Operations Manager- CWI
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As an Operation Manager, you will be responsible for:<ul><li>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</li><li>
Maintaining communication with customers and on-time response on any Service Delivery items</li><li>
Reviewing and verifying customer requirements and plans</li><li>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</li><li>
Ensuring PL readiness (tools, people, process)</li><li>
Holding SD &amp; Field team accountable for respective performance</li><li>
Providing input into financial reporting, forecasting and pacing.</li><li>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</li><li>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</li><li>
Conducting job briefing during planning and debriefing after closing for every job/activity</li><li>
Finalizing billing and ensure post-job and job completion deliveries</li><li>
Communicating billing events to B&amp;C using the Job Center ticket.</li><li>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</li><li>
Preparing with daily operational updates for their ongoing job activities as required</li><li>
Reporting incidents and manage communication with customers and internal</li><li>
Overseeing ongoing operations and provides direct support to the field personnel on location</li><li>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</li><li>
Executing the HSE 5 fundamentals every day, every job, every task</li><li>
Executing the 5 fundamentals of Service Delivery</li><li>
Managing Service Delivery for an assigned area and portfolio of products and services</li><li>
Delivering revenue and operating income objectives defined for their area of responsibility</li><li>
Building and developing customer relationships to support the planning and service execution</li><li>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</li><li>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</li><li>
Managing change as it occurs across the job cycle for both planned and unplanned events.</li></ul>
Fuel your passion
To be successful in this role you need:<ul><li>
Have a bachelor&rsquo;s degree in engineering</li><li>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</li><li>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</li><li>
Have high technical / operational knowledge including P&amp;L responsibilities.</li><li>
Have experience in On-shore and Off-Shore operations and willingness to travel</li><li>
Demonstrate Intermediate / Advanced spoken and written English</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li>
Working flexible hours - flexing the times you work in the day</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
Work Location
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Newrest

<div>Want to join a group where your work really matters and where every effort can help you grow? At Newrest, we move forward thanks to those who get involved, who dare to take risks, and who want to progress. Join a dynamic team with an entrepreneurial and competitive spirit, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the Group's growth. Here, field experience first: even the CEO pushes trolleys.
About Newrest :
Newrest, an expert in out-of-home catering and facility management, is one of the world's leading multi-sector catering companies. Driven by an &ldquo;Unlimited&rdquo; pioneering spirit, the group deploys its expertise in 53 countries through its 60,000 employees.
Our offering covers a wide range of services: Inflight, buy-on-board and duty-free services, catering, remote site, rail, retail and concessions, as well as comprehensive facility management solutions.
More than just a group, it is a true family, with 97% of its capital held by more than 700 employees. 
In order to anticipate our future operational needs in strategic positions and create a talent pool. Newrest is looking for local talent to join one of our group subsidiaries.
Deputy Operations Manager
As a Deputy Operations Manager, you will oversee the full management of the sites (in partnership with the Operations Director), ensuring operational excellence and compliance with company standards. Your mission will include:
<ul><li>Lead and Supervise Operations</li>
<li><ul><li>Manage day-to-day activities across sites, ensuring adherence to signed contracts and operational standards.</li>
<li>Guarantee the quality of services delivered to clients and maintain strong client relationships.</li>
<li>Monitor KPIs closely and implement corrective action plans when necessary.</li>
</ul></li><li>Team and Resource Management</li>
<li><ul><li>Organize and manage operational units, production teams, supply chain, and site resources.</li>
<li>Supervise HR activities including planning, vacation schedules, and timesheets.</li>
<li>Animate and motivate teams to foster performance, responsiveness, and revenue growth.</li>
<li>Participate actively in team training and development.</li>
</ul></li><li>Compliance and Quality Assurance</li>
<li><ul><li>Ensure strict application of HACCP procedures and health &amp; safety standards.</li>
<li>Control storage organization and proper use of individual safety equipment.</li>
<li>Maintain the integrity of the quality management system during changes and report improvement opportunities.</li>
</ul></li><li>Strategic Development</li>
<li><ul><li>Support the opening of new contracts and contribute to business development nationwide.</li>
<li>Propose innovative solutions and new work methods to improve services and operational efficiency.</li>
<li>Guarantee the correct use of group tools (e.g., Winrest) and follow group guidelines for innovation and golden rules (inventory control, expense claims).</li>
</ul></li><li>Reporting and Representation</li>
<li><ul><li>Provide accurate and timely reporting to the country manager, including group-level requirements.</li>
<li>Represent the company with local authorities and administrations when necessary.</li> 
</ul></li></ul> 
 
<ul><li>Familiar with the remote sector (Onshore or Offshore), 5 years experiences in Mining or Oil &amp; gas sector is a real plus.</li><li>
Strong leadership and organizational skills.</li>
<li>Ability to manage complex operations and drive continuous improvement.</li>
<li>Proactive mindset with a focus on quality, safety, and client satisfaction.</li><li>
Able to manage of international teams</li><li>
Fluent English, second language is better</li><li>
Hight pressure resistance</li><li>
Sense of organization, method and respect of local constraints</li></ul>
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.
https://www.newrest.eu/</div>

Deputy Operations Manager M/W

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