parking operations manager

Gulf Air

<div>JOB PURPOSE 
The role is responsible to managing the day to day assigned operational activities of the department, providing assistance to parking users, supervising Airport Taxi drivers, and accurately collecting parking fees
KEY ACCOUNTABILITIES 
<ul><li><h3 class="jobSectionHeader">
Accurate collection of car parking fees</h3></li><li><h3 class="jobSectionHeader">
Provision of excellent customer care and information to customers</h3></li><li><h3 class="jobSectionHeader">
Excellent knowledge of customer relationship and service to BIA car park customers</h3></li><li><h3 class="jobSectionHeader">
Notify the Technicians when there is problem with the parking system.</h3></li><li><h3 class="jobSectionHeader">
Monitor car park security conditions.</h3></li><li><h3 class="jobSectionHeader">
Reports any hazards or maintenance requirements immediately to the Facility Manager</h3></li><li><h3 class="jobSectionHeader">
Maintain Cleanliness of the booth</h3></li><li><h3 class="jobSectionHeader">
Manage car park operations in the absence of the shift supervisor.</h3></li><li><h3 class="jobSectionHeader">
Manning locations in the car park</h3></li><li><h3 class="jobSectionHeader">
Supervising taxi drivers and monitoring pickup operations.</h3></li><li><h3 class="jobSectionHeader">
Sufficient knowledge of controlling parking at entrances and Exits through CPMS (Car park management system)</h3></li><li><h3 class="jobSectionHeader">
Opening and closing the parking lots if they are full and directing the customer to other alternative parking spaces.</h3></li><li><h3 class="jobSectionHeader">
Assist Shift In charge in ensuring all Car park are available for passenger's use.</h3></li><li><h3 class="jobSectionHeader">
Monitor and assist to ensure seamless operations during special events, promotions &amp; contingency situations.</h3></li><li><h3 class="jobSectionHeader">
Preparing a daily report on the movement of taxi drivers</h3></li><li><h3 class="jobSectionHeader">
Regular daily inspections are conducted on taxi drivers' vehicles to diligently monitor their condition and verify the integrity of their safety equipment, thereby ensuring the highest standards of safety and compliance.</h3></li><li><h3 class="jobSectionHeader">
On receipt of relevant information about emergency, share detailed information with Management as per laid down guidelines, in addition, taking pictures to record any incident.</h3></li><li>
Ensure that Works in his allocation happens as per the conditions mentioned in the Work Permit by Appropriate authority.</li></ul>
QUALIFICATIONS, EXPERIENCE &amp; SKILLS 
Education / Qualifications<ul><li>
Diploma or Equivalent training</li></ul>
Experience<ul><li>
1-2 years of working experience in similar position.</li></ul><div>
Job Specific Skills:</div><ul><li><h3 class="jobSectionHeader">
Proactive approach and positive attitude.</h3></li><li><h3 class="jobSectionHeader">
Good knowledge of MS office.</h3></li></ul>
Client relations and public interaction skills.</div>

OPERATOR - CAR PARK

SELIG PARKING

<div>The Valet Operations Supervisor ensures the safe and efficient parking operations, while delivering exceptional service that exceeds our customer/client&rsquo;s expectations. The Valet Parking Operations Supervisor is responsible for all aspects of operating the valet parking at luxurious hotels including: staff management, revenue control, safety, and client relations.
The Valet Operations Supervisor must be able to perform essential functions of the position with or without reasonable accommodations. The Operations Supervisor will report to Operations Manager.
RESPONSIBILITIES<ul><li>
Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
</li><li>Train new employees; collaborate with The Director of parking on the onboarding plan for new employees to ensure success.
</li><li>Act as the point of contact to client or; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
</li><li>Assist the Operations Manager with payroll ensuring all staff clock in/out properly and assisting to correct incorrect or missed punches in PAYCOM.</li><li>
Monitor maintenance of the driveway and associated premises to ensure that the driveway and offices are safe and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.</li><li>
Prepare daily, weekly, and monthly operating reports as required.
</li><li>Managing, planning, scheduling, training, and directing the activities of frontline staff.</li><li>
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.</li><li>
Ensure all staff maintain pleasant, friendly and professional demeanor with all guest, hotel staff and coworkers.</li><li>
Ensure valets secure all keys.</li><li>
Ensure all valets practice AAA basics service standard every day.</li><li>
Ensure all valets park and retrieve vehicles safely and timely.</li></ul>
Qualifications<ul><li><ul><li>
Excellent written and oral communication skills</li><li>
Previous experience working in high-stress situations with tight deadlines/high customer expectations.</li><li>
Ability to act independently and make decisions in the absence of Operations Manager</li><li>
Knowledge general Microsoft Office Applications.
</li><li>Experience in account management and revenue collection.</li><li>
Previous valet parking supervisor experience required</li><li>
Must have a valid driver&rsquo;s license</li><li>
Must have the ability to drive standard and automatic manual transmission vehicles</li><li>
Ability to stand for long periods of time</li><li>
Ability to work in outdoor weather conditions and temperature changes</li><li>
Ability to pass a pre-employment background check</li><li>
Ability to lift, push, pull objects up to 50 lbs. pounds with reasonable accommodations, and exhibit the full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing pulling, climbing, balancing and crouching.</li></ul></li></ul></div>

Valet Operations Supervisor - Loews Hotel - (Full-time / Flexible) $15 an hr.

PARKING MANAGEMENT COMPANY

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
 
Position Summary
 The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
 
Primary Objective
 To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
 
Duties and Responsibilities
 Client Relationship Management
 Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
 
Daily Operational Oversight
 Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
 
Financial and Administrative Tasks
 Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
 
Team Supervision and Training
 Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
 
Communication and Reporting
 Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
 
Supervisory Responsibilities
 Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
 
Additional Responsibilities
 Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
 
Knowledge, Skills, and Abilities
 Competency/Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
 A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
 
Certificates and Licenses
 A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
 
Hospitality, Customer Service, and Communication
 Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
 
Advanced Client Management Skills
 Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
 
Strong Analytical and Problem-Solving Abilities
 Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
 
Effective Training and Leadership Skills
 Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
 
Payroll Management
 Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
 
Excellent Communication and Reporting Skills
 Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.
 
Work Environment
 The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.
 
Physical Demands
 Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site.
 
Cell Phone Use
 Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
 
Pay Transparency
 PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
 
Additional Compensation and Benefits
 <ul>
<li>Health Benefits – Medical, vision and dental insurance – Upon eligibility</li>
<li>401K – Upon eligibility</li>
<li>Supplemental Insurance – Life insurance and critical illness</li>
<li>Bonus opportunities</li>
<li>Internal leadership development program</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Tuition assistance through Bellevue University – Up to $5,250 per year</li>
<li>Nationwide discounts through Perks at Work</li>
<li>Military friendly employer</li>
</ul>
Employee at Will
 Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
 
Fair Labor Standards Act (FLSA)
 This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
 PMC is compliant with all state workman’s compensation laws.
 
Employee Leave
 PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
 
Equal Employment Opportunity (EEO) Statement
 Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
 
ADA and Equal Employment Opportunity (EEO) Compliance
 Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
 Job Title: Valet Account Manager
 Department: Valet Parking Division
 Reports directly to: City Manager / Area Manager
 Schedule: Full Time
 Status: Exempt
 Compensation: Salary plus potential bonus opportunities
 (Salary can vary depending on market and applicable experience)

Valet Dual Account Manager - Charlottesville, VA

Soft soul International

Responsibilities and Duties:&middot; Operations Responsibilities:<ul><li>Oversee the overall management and operations of the parking facility.</li><li>Supervise parking staff/operators and ensure compliance with SOPs and parking regulations.</li><li>Ensure a high level of customer service and satisfaction.</li><li>Manage the proper functioning of all parking equipment.</li><li>Ensure the Parking Management System/Software is continuously operational.</li><li>Deploy parking attendants and security staff as per operational and situational needs.</li><li>Verify that all team members report on time according to the duty roster.</li><li>Conduct pre-shift huddles and assign responsibilities to operational staff.</li><li>Ensure daily cleaning routines are completed and equipment is checked before operations begin.</li><li>Monitor and manage traffic flow to prevent congestion in and around the parking lot.</li><li>Respond to incidents or events in the parking area according to SOPs.</li><li>Oversee proper shift handover/takeover procedures at the start and end of each shift.</li><li>Perform cash reconciliation and handover procedures as per SOPs at the end of shifts.</li><li>Monitor parking lot occupancy levels to ensure efficient and smooth operations.</li></ul>Maintenance Responsibilities:<ul><li>Identify and resolve operational issues across civil, electrical, communication, hardware, and software areas to ensure uninterrupted operations.</li><li>Report equipment malfunctions or software issues in line with provided guidelines, SOPs, and based on severity level.</li><li>Regularly inspect the parking lot for required repairs and escalate issues to the Maintenance Lead for timely rectification.</li><li>Coordinate with the technical team to carry out maintenance and repair tasks with minimal operational downtime.</li><li>Conduct rigorous follow-up with the Maintenance Team to ensure immediate fault resolution and prompt restoration of site operations.Enforcement Liaise with Traffic Police/ Special Police Officer(s) to enforce the defined parking regulations. Report any violation (such as parking in &ldquo;No Parking Zone&rdquo;) to the Traffic Police/ Special Police Officer(s) for timely action and imposition of penalties and fines. Page 3 of 4 Ensure that the parking rules are followed within the vicinity of the parking lot and fines to be imposed as per KMC parking rules in case of any violation within the premises of the parking lot.</li></ul>Customer Care Responsibilities:<ul><li>Manage on-site customer inquiries, complaints, and feedback in a professional manner.</li><li>Resolve customer service issues promptly and effectively.</li><li>Record all customer feedback formally and escalate to management for service improvement.</li></ul>Stakeholder Management:<ul><li>Communicate professionally with clients, contractors, local authorities, and other relevant stakeholders to ensure smooth operations.</li></ul>Reporting Responsibilities:<ul><li>Ensure all equipment and systems function as required; report and follow up on any issues to minimize operational disruptions.</li><li>Report operational progress, delays, or issues to management in a timely manner.</li><li>Submit incident reports in accordance with provided SOPs and guidelines.</li><li>Prepare and submit revenue collection reports at the end of each shift.</li><li>Maintain and submit daily attendance records for parking staff/SPOs at the beginning of each shift as per company procedures.</li></ul>Experience Required:1&ndash;2 years of experience in a similar role within facility operations, parking management, customer service, or security. Ability to read and communicate effectively in Urdu; basic English comprehension is desirable.Job Type: Full-timeWork Location: In person

KMC Parking Supervisor

Job Title: Valet City Manager
 Department: Valet Parking Operations
 Reports directly to: Area Manager
 Schedule: Full Time
 Status: Exempt
 Compensation: Salary plus bonus opportunities
 (Salary can vary depending on market and applicable experience)
 
Position Summary
 The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.
 
Primary Objective
 To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintaining a safe and professional work environment across all valet locations.
 
Duties and Responsibilities
 Operations Management
 Oversee the daily operations of multiple-valent parking locations, ensuring smooth and efficient service. They develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. The role also involves implementing strategies to optimize traffic flow, space utilization, and overall service efficiency.
 
Staff Leadership and Development
 Responsible for recruiting, hiring, training, and managing valet supervisors, attendants, and operational staff. They ensure employees meet performance expectations, appearance standards, and customer service protocols. The role includes conducting staff evaluations, providing coaching, implementing development programs, and addressing staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
 
Financial and Revenue Management
 Monitor and analyze financial performance, including revenue, expenses, and profitability. They oversee cash handling, reporting, and compliance with financial procedures. This role involves identifying opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as preparing and presenting financial reports and forecasts to senior management.
 
Client and Business Relations
 As the primary point of contact for property owners, business partners, and municipal stakeholders. They address client concerns, negotiate contracts, and maintain strong professional relationships. The role involves developing strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
 
Customer Experience and Service Quality
 Ensure all valet locations provide exceptional customer service focused on guest satisfaction. They monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.
 
Compliance and Safety
 Ensure adherence to local parking regulations, permits, and legal requirements. They enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
 
Technology and Equipment Management
 Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology and identify and recommend technology upgrades to improve efficiency and service delivery.
 
Travel and Communication
 Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
 
Supervisory Responsibilities
 Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
 
Additional Responsibilities
 Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meeting, may be required.
 
Knowledge, Skills, and Abilities
 Competency/Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
 A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required. Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.
 
Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization.
 
The City Manager must also demonstrate excellent client relationship management skills, with experience in contract negotiations and business development. Familiarity with local parking laws, permits, and compliance regulations is essential to ensure efficient, legal, and seamless operations.
 
Certificates and Licenses
 A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
 
Advanced Client Management Skills
 This role requires advanced client management skills, focusing on building and maintaining strong relationships. Success relies on effective communication with stakeholders, understanding their needs, and quickly resolving issues. The ability to anticipate client requirements, coordinate responses across multiple locations, and adjust strategies as needed is key to ensuring client satisfaction and fostering long-term partnerships.
 
Effective Training and Leadership Skills
 A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.
 
Payroll Management
 Expertise in managing payroll focused on scheduling and overtime control. The ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency supports the role’s aim to optimize labor costs.
 
Technological Proficiency
 A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.
 
Excellent Communication and Reporting Skills
 Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.
 
Adaptability and Flexibility
 The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.
 
Work Environment
 The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.
 
Physical Demands
 Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.
 
Cell Phone Use
 Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
 
Pay Transparency
 PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
 
Additional Compensation and Benefits
 <ul>
<li>Health Benefits – Medical, vision and dental insurance – Upon eligibility</li>
<li>401K – Upon eligibility</li>
<li>Supplemental Insurance – Life insurance and critical illness</li>
<li>Bonus opportunities</li>
<li>Internal leadership development program</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Tuition assistance through Bellevue University – Up to $5,250 per year</li>
<li>Nationwide discounts through Perks at Work</li>
<li>Military friendly employer</li>
</ul>
Employee at Will
 Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
 
Fair Labor Standards Act (FLSA)
 This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
 
PMC is compliant with all state workman’s compensation laws.
 
Employee Leave
 PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
 
Equal Employment Opportunity (EEO) Statement
 Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
 
ADA and Equal Employment Opportunity (EEO) Compliance
 Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Valet Parking City Manager - Raleigh, NC

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
 
Position Summary
 The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
 
Primary Objective
 To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
 
Duties and Responsibilities
 Client Relationship Management
 Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
 
Daily Operational Oversight
 Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
 
Financial and Administrative Tasks
 Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
 
Team Supervision and Training
 Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
 
Communication and Reporting
 Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
 
Supervisory Responsibilities
 Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
 
Additional Responsibilities
 Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
 
Knowledge, Skills, and Abilities
 Competency/Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
 A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
 
Certificates and Licenses
 A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
 
Hospitality, Customer Service, and Communication
 Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
 
Advanced Client Management Skills
 Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
 
Strong Analytical and Problem-Solving Abilities
 Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
 
Effective Training and Leadership Skills
 Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
 
Payroll Management
 Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
 
Excellent Communication and Reporting Skills
 Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.
 
Work Environment
 The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.
 
Physical Demands
 Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site.
 
Cell Phone Use
 Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
 
Pay Transparency
 PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
 
Additional Compensation and Benefits
 <ul>
<li>Health Benefits – Medical, vision and dental insurance – Upon eligibility</li>
<li>401K – Upon eligibility</li>
<li>Supplemental Insurance – Life insurance and critical illness</li>
<li>Bonus opportunities</li>
<li>Internal leadership development program</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Tuition assistance through Bellevue University – Up to $5,250 per year</li>
<li>Nationwide discounts through Perks at Work</li>
<li>Military friendly employer</li>
</ul>
Employee at Will
 Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
 
Fair Labor Standards Act (FLSA)
 This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
 PMC is compliant with all state workman’s compensation laws.
 
Employee Leave
 PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
 
Equal Employment Opportunity (EEO) Statement
 Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
 
ADA and Equal Employment Opportunity (EEO) Compliance
 Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
 
Job Title: Valet Account Manager
 Department: Valet Parking Division
 Reports directly to: City Manager / Area Manager
 Schedule: Full Time
 Status: Exempt
 Compensation: Salary plus potential bonus opportunities
 (Salary can vary depending on market and applicable experience)

Valet Account Manager - Annapolis, MD

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
 
Position Summary
 The Senior Guest Service Manager oversees valet operations across multiple locations or high-volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management, and executive leadership to deliver a seamless valet experience.
 
Primary Objective
 To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Senior Guest Service Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
 
Duties and Responsibilities
 Client Relationship Management
 Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
 
Daily Operational Oversight
 Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
 
Financial and Administrative Tasks
 Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
 
Team Supervision and Training
 Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
 
Communication and Reporting
 Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
 
Travel and Communication
 Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
 
Supervisory Responsibilities
 Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
 
Additional Responsibilities
 Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed and occasional travel may be required.
 
Knowledge, Skills, and Abilities
 Competency/Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
 A high school diploma or GED is required, with at least five years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
 
Certificates and Licenses
 A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
 
Hospitality, Customer Service, and Communication
 Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
 
Advanced Client Management Skills
 Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
 
Strong Analytical and Problem-Solving Abilities
 Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
 
Effective Training and Leadership Skills
 Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
 
Payroll Management
 Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
 
Work Environment
 The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.
 
Physical Demands
 Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.
 
Cell Phone Use
 Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
 
Pay Transparency
 PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
 
Additional Compensation and Benefits
 <ul>
<li>Health Benefits – Medical, vision and dental insurance – Upon eligibility</li>
<li>401K – Upon eligibility</li>
<li>Supplemental Insurance – Life insurance and critical illness</li>
<li>Bonus opportunities</li>
<li>Internal leadership development program</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Tuition assistance through Bellevue University – Up to $5,250 per year</li>
<li>Nationwide discounts through Perks at Work</li>
<li>Military friendly employer</li>
</ul>
Employee at Will
 Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
 
Fair Labor Standards Act (FLSA)
 This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
 PMC is compliant with all state workman’s compensation laws.
 
Employee Leave
 PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
 
Equal Employment Opportunity (EEO) Statement
 Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
 
ADA and Equal Employment Opportunity (EEO) Compliance
 Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
 
Job Title: Senior Guest Service Manager
 Department: Valet Parking Division
 Reports directly to: City Manager or Area Manager
 Schedule: Full Time
 Status: Exempt
 Compensation: Salary plus potential bonus opportunities
 (Rates can vary by market and experience)

Senior Valet Account Manager - Birmingham. AL

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