partner success manager

Swipesense

<div>Partner Success Manager
WHO WE ARE
SwipeSense is a healthcare technology company on a mission to eliminate harm and waste in medicine. Hospitals use our platform to prevent infections, make better use of their equipment, and improve the patient experience. 
We believe in the power of data and partner with hospital teams to provide them with insights to sustain positive behavior change and deliver a predictable patient journey. We value relentless experimentation, a locked-arms attitude, and a shared purpose to improve the future of healthcare. 
Our vision is to be the safety platform for hospitals with a growing number of applications such as hand hygiene compliance improvement, asset tracking, and nursing insights.
WHO WE NEED
We are looking for a passionate Partner Success Manager who will partner with and ensure the long-term success of our healthcare customers. At SwipeSense, we build products that help save lives, and in turn you should be excited to imagine and integrate best-practices for optimizing outcomes both for our customers and the patients they serve. We are looking for team members who are wholly devoted to fostering cooperation, learning and coordination between product adoption and customer experience functions.
Customer-centricity is at the heart of your performance. You are passionate for process, rigor, and thrive working in a highly strategic and data-informed environment. You have a continuous improvement mindset; driven to understand &lsquo;why' and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting.
You are comfortable interfacing with customers at the C-Suite level and you are able to raise interdependent issues/concerns that may impact deliverables.
You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.
PRIMARY ROLE
The Partner Success Manager (PSM) will be responsible for managing an assigned book of business to ensure maximum client retention. The renewal of your accounts is dependent upon your ability to understand and measure the client's desired outcomes, ensure a strategy is in place to meet those desired outcomes, and maximize usage, adoption, and performance to drive optimal value.
KEY RESPONSIBILITIES
<ul><li>Build and maintain strong, long-lasting customer relationships.</li></ul>
<ul><li>Develop a trusted advisor relationship with accounts and key customer stakeholders.</li></ul>
<ul><li>Collaborate with customer leadership to define, then drive, key metrics per customer's goals and expectations.</li></ul>
<ul><li>Increase utilization of SwipeSense products at customer locations.</li></ul>
<ul><li>Analyze critical ROI data and develop methods of feedback and targeted improvement plans to ensure customer desired outcomes are achievable.</li></ul>
<ul><li>Forecast, monitor, and communicate progress for key customer metrics.</li></ul>
<ul><li>Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders.</li></ul>
<ul><li>Actively communicate product updates and relevant features to customers to set expectations and manage the customer experience.</li></ul>
<ul><li>Identify and grow expansion opportunities within the assigned customer base; collaborating with the sales teams to achieve the sale.</li></ul>
<ul><li>Monitor and execute contract renewals in a predictable cadence and communicate at risk accounts for escalation.</li></ul>
<ul><li>Discover customer pain points, then advocate for them internally to influence product changes.</li></ul>
<ul><li>Support customer requests and issue escalations as needed.</li></ul>
<ul><li>Document support requests to influence engineering and support content roadmaps.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
QUALIFICATIONS
<ul><li>3+ years of customer-facing experience, specifically as a Customer Success Manager or in a sales-related function requiring account management and renewals</li></ul>
<ul><li>Bachelor's degree or equivalent</li></ul>
<ul><li>SaaS, IoT, or related tech experience required, healthcare experience a plus</li></ul>
<ul><li>Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level</li></ul>
<ul><li>Experience in delivering customer-focused solutions based on their needs</li></ul>
<ul><li>Ability to manage a demanding workload, competing priorities and tight deadlines</li></ul>
<ul><li>Excellent listening, negotiation and virtual presentation skills</li></ul>
<ul><li>Excellent verbal and written communications skills</li></ul>
<ul><li>Preference to experience using Salesforce to record and monitor customer activity</li></ul>
<ul><li>Comfortable working with Excel is a plus</li></ul>
<ul><li>Ability to travel up to 50% of the time
</li></ul>If your experience looks a little different from what we've identified and you think you can excel in this role, we'd love to learn more about you.
Please note: position is a full-time, exempt remote position operating in US eastern time. SwipeSense offers competitive compensation, and excellent medical and dental benefits. M/F/D/V Candidates must be a US Citizen, or a foreign citizen with a required work visa.</div>

Partner Success Manager

Liaison Creative + Marketing

IMPORTANT <ul><li>Must reside in one of the listed states and will be remote. If you are in Austin, Texas, this role will be hybrid (possibly a few days a week). </li><li>Must have experience in some area of B2B Marketing. Preference for partner or channel marketing </li></ul>PARTNER MARKETING MANAGER Liaison Creative + Marketing is hiring a remote Partner Marketing Manager, a hands-on role focused on delivering partner marketing programs that help partners tell strong customer stories. This executive-facing role supports commercial channel marketing initiatives for two global leaders in hardware and software, focusing on developing partner success stories, coordinating inputs from regional teams, and ensuring marketing deliverables are completed on schedule. This role is fully remote for candidates located in AZ, CA, CO, CT, FL, GA, LA, MA, MD, MI, MN, NC, NV, TN, TX, UT, VA, and WI, with a preference for candidates located in Austin, TX. If in Austin will have a hybrid component a few days a week onsite. THE ROLE Partner Stories and Proof Points <ul><li>Lead development of regional partner success stories, gathering use cases, testimonials, and business results.</li><li>Drafting and coordinating approvals for case studies, partner spotlights, and other proof-point content.</li><li>Maintain and manage a development pipeline for partner stories, tracking status, securing approvals, and monitoring publishing milestones.</li></ul>Tactical Execution and Project Management <ul><li>Oversee timelines and workflows for partner marketing deliverables; follow up with regional teams to collect necessary inputs and advance drafts to completion.</li><li>Track asset progress, address bottlenecks, and escalate issues as needed to ensure continuous workflow.</li></ul>Asset Development and Distribution <ul><li>Produce partner-facing marketing materials, such as presentations, briefs, summaries, and toolkits, while ensuring alignment with product marketing messaging.</li><li>Organize distribution of finalized materials to regional teams and maintain a centralized repository of current commercial channel assets.</li></ul>Reporting and Coordination <ul><li>Track deliverables, regional participation, and engagement across partner marketing activities while collecting feedback from regional teams on what content and stories resonate most.</li><li>Provide regular status updates and progress reports to Commercial Channel Marketing leadership.</li></ul>HOW TO BE A TOP CANDIDATE <ul><li>Must have at least 5 years of experience in B2B, channel, or partner marketing within a large company (1,000+ employees).</li><li>Experience managing marketing programs, including case studies, customer stories, or sales enablement content, coordinating timelines and deliverables across cross-functional teams.</li><li>Experience acting as a liaison between leadership and internal stakeholders to ensure alignment and timely communication</li><li>Strong written and verbal communication skills</li><li>Demonstrable experience interacting with senior leaders and managing multiple priorities in a fast-paced environment is required</li><li>Self-directed and able to manage projects with limited oversight</li><li>SharePoint or similar document repositories</li><li>Project tracking tools (Workfront, Asana, Monday.com, Smartsheet, or similar)</li><li>Marketing asset management or content management platforms</li></ul>BENEFITS <ul><li>Full employee benefits package includes 100% Liaison-paid medical and dental insurance</li><li>Paid vacation/sick and holiday leave</li><li>401k program with company matching</li><li>Liaison-paid Short- and long-term disability insurance</li><li>Paid group term life insurance</li><li>Optional supplemental insurance and life coverage</li><li>Optional Pet Insurance</li><li>Bright Wellness Program</li><li>Those enrolled in our medical plan get free access to an Employee Assistance Program</li></ul>Pay: $80,000.00 - $92,000.00 per year Work Location: Remote

Partner Marketing Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
 </li>
 <li>
 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
 </li>
 <li>
 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
 </li>
 </ul>
 
 Data-Driven Consulting
 
 
 
 <ul>
 <li>
 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
 </li>
 <li>
 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
 </li>
 <li>
 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
 </li>
 </ul>
 
 Account Growth &amp; Optimization
 
 
 
 <ul>
 <li>
 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
 </li>
 <li>
 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
 </li>
 <li>
 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
 </li>
 <li>
 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
 </li>
 </ul>
 
 Contract Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
 </li>
 <li>
 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field.
 </li>
 <li>
 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-first mindset with a strong focus on delivering value to partners.
 </li>
 <li>
 Self-starter with the ability to work independently in a fast-paced environment
 </li>
 </ul>
</div>

Account Manager

Fortis Payments

<div>Description:

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
The Partner Success Associate is responsible for supporting and growing a portfolio of software and channel partners by ensuring they are enabled, responsive, and successful on the Fortis platform. This role sits at the intersection of relationship management, onboarding, and day-to-day execution to help partners create remarkable payment experiences for their customers.
Key responsibilities<ul><li>
Serve as a primary point of contact for an assigned portfolio of partners, responding to day-to-day questions and coordinating internal resources as needed.</li><li>
Support partner onboarding, including gathering requirements, coordinating internal teams, tracking implementation milestones, and ensuring a smooth go-live on the Fortis platform.</li><li>
Conduct regular check-ins and virtual training sessions to drive adoption of Fortis capabilities, tools, and best practices within partner organizations.</li><li>
Help partners leverage Fortis go-to-market assets (sales tools, marketing collateral, training content) to drive joint growth and optimize payment experiences for end merchants.</li><li>
Monitor partner health and performance using available reports and dashboards; flag risks, surface opportunities, and support preparation of business reviews for Partner Development/Success leadership.</li><li>
Collaborate closely with internal teams (Sales/BD, Implementations, Support, Product, Marketing, Risk) to resolve partner issues and remove operational blockers.</li><li>
Document and maintain partner configurations, processes, and playbooks to support scalable, repeatable partner success motions.</li><li>
Capture partner feedback and recurring themes, and channel them back to Product, Operations, and Leadership to improve Fortis&rsquo; partner experience.</li><li>
Support management of partner escalations by gathering context, coordinating investigation, and ensuring timely communication back to the partner.</li></ul>
Requirements:

Qualifications<ul><li>
Bachelor&rsquo;s degree in business, Communications, Marketing, or related field, or equivalent practical experience.[6][3]</li><li>
1&ndash;3 years of experience in partner success, account management, customer success, operations, or similar client-facing role, preferably in payments, SaaS, or fintech.</li><li>
Strong organizational skills with the ability to manage multiple partners, tasks, and deadlines in a fast-paced environment.</li><li>
Excellent written and verbal communication skills, with comfort leading partner calls, trainings, and status updates.</li><li>
Proven track record of building positive working relationships with external partners and internal cross-functional teams.</li><li>
High attention to detail, follow-through, and ownership mindset; you take responsibility for outcomes, not just tasks.</li><li>
Comfort working with data and reports to identify trends, track performance, and inform recommendations.</li><li>
Interest in payments, embedded finance, and software-led growth, with a desire to grow into a more strategic partner-facing role over time.</li></ul>
Traits and working style<ul><li>
Customer- and partner-obsessed, always looking for ways to make it easier to do business with Fortis.</li><li>
Proactive problem solver who anticipates issues, communicates early, and follows through until resolution.</li><li>
Team player who collaborates effectively with Sales, Product, Operations, and Support to deliver a cohesive partner experience.</li><li>
Adaptable and comfortable with change as Fortis scales and evolves its partner programs and embedded payments offerings.</li></ul></div>

Partner Success Specialist

SonderMind

<div><h2 class="jobSectionHeader">About SonderMind</h2>
At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it&rsquo;s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. 
 
<h2 class="jobSectionHeader">About the Role</h2>
SonderMind is seeking a Partner Growth Associate to help unlock our next phase of growth by accelerating new client acquisition across our strategic partnerships. This highly cross-functional role will work across SonderMind&rsquo;s Growth, Analytics, Product, Care Coordination, Customer Success, Billing, Provider, and external partner teams to drive scalable, data-informed growth within our newest, highest growth partnerships. As the Partner Growth Associate, you&rsquo;ll blend operational hustle, relationship building, analytical rigor, and rapid experimenation to identify growth opportunities and bottlenecks, design and test pilots, and develop and optimize workflows that drive growth and an improved experience for our partners and clients.
You&rsquo;ll be responsible for making sense of performance trends, translating complex data signals into actionable strategies that grow our most important partnerships while continually improving the customer journey. In many cases, you&rsquo;ll be driving the testing and iteration yourself, spinning up and managing scrappy tests to inform deeper investments. This is a unique opportunity for someone who is an operator at heart, energized by forging connections, thrives in ambiguity, and takes pride in hitting ambitious targets that propel a business forward. 
 
<h2 class="jobSectionHeader">What you&rsquo;ll do</h2><ul><li>
Obsessively improve the partner experience: Identify and erase friction points across the client journey for our strategic partners. You&rsquo;ll be an expert in the client experience across our strategic partnerships and teams will turn to you as an expert for ways we can continually move toward an improved care journey.</li><li>
Execute on targets through driving conversion, client growth, and revenue across strategic partners: Serve as a cheerleader and owner of partner growth, hitting topline growth and conversion targets through being a &ldquo;doer&rdquo; yourself while also collaborating with other stakeholders. Uncover and drive high-impact, data-driven growth opportunities by blending performance and funnel metrics, partner feedback, and sound judgment.</li><li>
Operationalize our partnerships so they&rsquo;re ready to scale: Enable internal leadership &amp; external partners to understand partnership health and measure success at a glance through developing dashboards and repeatable reporting processes. Institutionalize nascent processes to build a scalable foundation for rapid partner growth.</li><li>
Be a connector: Build and nurture relationships across partners to uncover new conversion and growth opportunities. Use strong interpersonal instincts to develop trust quickly both internally and with external partners, open doors, and surface insights that drive smarter, faster execution.</li><li>
Increase velocity of data-driven tests: Blend strategy and execution with analytical and technical rigor to lead early-stage design, testing, and implementation of pilots and workflows that improve the client experience for our partners.</li><li>
Unlock new partner levers: Identify new partner growth opportunities through leveraging skills such as market sizing, light financial modeling, and data analysis. 
</li></ul> 
<h2 class="jobSectionHeader">What does success look like?</h2><ul><li>
By month 1: You&rsquo;re actively monitoring core performance indicators across key partners - including client acquisition, revenue trends, and conversion performance - to build a baseline understanding of what&rsquo;s working and what&rsquo;s not.</li><li>
By month 2: You&rsquo;re partnering cross-functionally across SonderMind&rsquo;s internal teams and our partners to surface account-level insights and form a real-time perspective of each partnership&rsquo;s unique dynamics. You are iterating on early initiatives designed to improve the partner care journey.</li><li>
By month 3: Your early initiatives are showing measurable impact, and you&rsquo;re scaling those interventions or onto the next ideas.</li><li>
By month 6: You are the go-to person for your specific accounts, and you&rsquo;ve designed and operationalized processes that are leveling up our partner growth playbook, enabling repeatable, scalable success - and contributing to hockey stick growth for our strategic partners. 
</li></ul> 
<h2 class="jobSectionHeader">Who You Are</h2><ul><li>
3 - 5 years of experience at a high-growth startup (ideally business operations, growth, or partnerships role) or management consulting</li><li>
Biased toward action, with a passion for blending strategy and execution</li><li>
Track record of achieving targets and improving operational workflows</li><li>
Proven ability to translate insights into business action</li><li>
Proven ability to nurture client and/or partner-facing relationships</li><li>
Able to push initiatives forward while thriving in ambiguous, ever-evolving work environments
</li><li>Strong analytical skills with deep experience in some combination of Excel / Gsheet modeling and data analysis, business analytics tools (e.g., Looker), and / or SQL</li><li>
Experience at a high growth health tech startup is preferred</li><li>
Experience working with data / analytics engineering &amp; product teams is a plus</li><li>
Seattle or Denver is a plus 
 
</li></ul><h2 class="jobSectionHeader">Our Benefits</h2>
The anticipated salary range for this role is $85,000 - $100,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is eligible for equity.
As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people&rsquo;s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.
Our benefits include:<ul><li>
A generous PTO policy, with a minimum of three weeks off per year</li><li>
A holiday schedule that follows standard U.S. holidays</li><li>
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)</li><li>
Competitive Medical, Dental, and Vision coverage, with plans to meet every need &mdash; including HSA (with $1,100 company contribution) and FSA options</li><li>
Employer-paid short-term disability, long-term disability, life &amp; AD&amp;D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)</li><li>
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8&ndash;16 weeks of paid leave</li><li>
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested</li><li>
Join teammates from across the country at our annual company gathering</li><li>
Company shutdown between Christmas and New Year&rsquo;s</li><li>
Supplemental life insurance, pet insurance, commuter benefits, and more 
 
</li></ul><h2 class="jobSectionHeader">Application Deadline</h2>
This position will be an ongoing recruitment process and will be open until filled. 
 
<h2 class="jobSectionHeader">Equal Opportunity</h2>
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.</div>

Partner Growth Associate

TODDLE

Here&rsquo;s what you&rsquo;ll be doingWe are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment.The School Success Manager will work with a set of 50-60 schools to deliver the following:<ul><li>Onboard: Coordinate the setting up of accounts of new schools</li><li>Train: Work closely with the schools to ensure they are trained in Toddle</li><li>Engage: Proactively look at schools to ensure that they get the most out of Toddle</li></ul>The School Success Manager will work directly with the School Success Lead and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school&rsquo;s happiness.Key Responsibilities:The School Success Manager role can be split into two key functions: Reactive support and proactive support.Reactive support<ul><li>Cater to the training requests received from schools,</li><li>Coordinate the closing of bugs/ requests received from schools through emails or other communication channels</li></ul>Proactive support<ul><li>Ideate and devise ways to continuously improve our interactions with the schools</li><li>Analyse the usage details from their partner schools and work to improve on the same</li><li>Maintain academic calendars for your partner schools and reach out to them proactively</li><li>Help create training content that we can share with schools to help them use Toddle better</li><li>Help create pedagogical content to support the understanding of the users</li></ul>Is this someone that looks like you?<ul><li>Is passionate about technology and the impact it can create in education</li><li>Is tech-savvy and can quickly learn new technology tools</li><li>Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)</li><li>Has prior experience working in a similar role in a B2B organisation (not mandatory)</li><li>Has excellent written and oral communication skills in English</li><li>We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire &ndash; Coach-ability, Curiosity, Ownership, Hustle and Humility</li><li>Is based anywhere in Egypt</li></ul>Job Type: Full-timeWork Location: In person

School Success Manager

TailWind Voice & Data

<div>We are seeking a proactive and relationship-driven Client Success Manager (CSM) to join our team. 
 
In this role, you will be the trusted advisor for our clients and partners&mdash;driving satisfaction, retention, and growth through exceptional support and strategic guidance. The CSM acts as a liaison between clients/partners and internal departments including Sales, Product, Marketing, Finance, and Operations to ensure a seamless client experience from onboarding through ongoing service delivery. 
If you thrive in fast-paced environments, enjoy problem-solving, and are passionate about delivering &ldquo;White Glove&rdquo; customer support, we want to hear from you. 
Essential Functions
<div>
<ul><li>Client/Partner Relationship Management- Serve as the primary point of contact for assigned clients/partners. Build trusted relationships to ensure ongoing satisfaction and long-term engagement. Allow Sales Team members to focus on new business development.</li></ul>
<ul><li>Issue Resolution &amp; Escalation Management- Act as the escalation point for client/partner issues. Understand client/partner business needs to deliver tailored solutions.</li></ul>
<ul><li>Sales Support &amp; Growth Opportunities- Identify upsell and cross-sell opportunities within existing accounts. Assist the Sales team in client/partner engagement and retention strategies.</li></ul>
<ul><li>Cross-Functional Project Collaboration- Coordinate and/or lead project calls between Engineering, Operations, and Sales. Act as liaison for internal and external project implementation.</li></ul>
<ul><li>Client/Partner Onboarding &amp; Enablement- Guide new and existing clients/partners through onboarding. Facilitate training, enablement, and product/service adoption.</li></ul>
<ul><li>Client/Partner Satisfaction Monitoring- Regularly assesses client/partner needs and satisfaction levels. Ensure clients/partners are receiving maximum value from services.</li></ul>
<ul><li>Portal Training &amp; Support- Train and support users on effective portal use. Maintain relevant content to ensure ease of navigation and alignment with goals.</li></ul>
<ul><li>Feedback Management- Collect and track client/partner feedback. Advocate internally for improvements based on insights.</li></ul>
<ul><li>Sales Concession &amp; Credit Review- Act as point of contact for handling sales concession or credit review processes.</li></ul>
<ul><li>Content &amp; Knowledge Management- Maintain organized, relevant, and up-to-date client-facing content.</li></ul>
<ul><li>Internal/External Stakeholder Collaboration- Work closely with internal departments and external client/ partners to ensure seamless execution and service. Foster internal alignment and drive strategic partner acceleration.</li></ul>
<ul><li>Other Duties as Assigned</li></ul></div> 


Competencies
<ul>
<li>Strong Communication Skills</li>
<li>Relationship Building</li>
<li>Technical Acumen (especially in Sales/CRM tools)</li>
<li>Influence &amp; Negotiation</li>
<li>Results Oriented</li>
<li>Self- Motivation and Initiative</li>
<li>Time Management and Prioritization</li>
<li>Problem Solving and Analytical Thinking</li></ul> 


Required Education and Experience
<div>
<ul><li>Prior experience in client success, account management, or sales support preferred</li></ul>
<ul><li>Sales Operations a plus</li></ul>
<ul><li>Telecommunications experience not required but helpful</li></ul>
<ul><li>Familiarity with CRM and customer success tools, (Salesforce, HubSpot, Gainsight, etc.) is a plus.</li></ul>
<ul><li>Knowledge of sales principles and customer service practices.</li></ul>
<ul><li>Ability to travel upon client/partner/organization needs.</li></ul>
<ul><li>Exhibit professionalism, a strong work ethic, and a commitment to integrity.</li></ul>
<ul><li>Excellent communication skills, with the ability to build trust and rapport quickly, and clearly articulate a value proposition.</li></ul>
<ul><li>Strong customer service orientation with ability to develop and maintain relationships, internally and externally.</li></ul>
<ul><li>Initiative, follow-through, strong time-management skills, and the ability to multi-task.</li></ul>
<ul><li>Proficiency with Microsoft Office Suite.</li></ul>
<ul><li>Proven ability to successfully manage multiple accounts, prioritize competing demands, and consistently meet deadlines.</li></ul>
<ul><li>Strong Analytical and problem-solving skills with the ability to translate client needs into clear, actionable solutions.</li></ul>
<ul><li>Thrives in fast-paced environment and collaborates effectively with cross-functional teams to achieve organizational goals.</li></ul></div> 


Compensation &amp; Benefits 
<ul>
<li>
Annual Salary: $50,000 to $65,000 (based on experience)</li>
<li>Benefits:
<ul><li>Medical, Dental, Vision</li>
<li>401(k) with Match</li>
<li>Basic &amp; Voluntary Life Insurance</li>
<li>Short &amp; Long-Term Disability</li>
<li>Healthiest You! Telehealth Services</li>
<li>Accident, Disease, and Hospital Confinement Insurance</li>
</ul></li><li>Paid Time Off (PTO):
<ul><li>Accrued PTO</li>
<li>4 hours of PTO on your birthday</li>
<li>Paid Holidays</li>
<li>1 Floating Holiday of your choice</li>
</ul></li><li>Travel: Occasional travel may be required for conferences, off-site meetings, or company events.</li></ul> 


How to Apply

If you're a proactive, organized client success manager looking for a fast-paced and supportive team environment, we&rsquo;d love to hear from you. Apply today and help support the success of TailWind Voice &amp; Data.</div>

Client Success Manager

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