partner success manager

Uber

<div><b>About the Role</b>
<br>
<br>
The Hero Partner Success Manager plays a pivotal role in growing and strengthening the Hero channel across Egypt and Saudi Arabia. This role acts as the primary relationship manager for a portfolio of high-impact Hero partners, ensuring their smooth onboarding and long-term success through a live chat channel. By combining operational support with proactive account management, the HPSM drives Hero satisfaction, retention, and supply growth-directly impacting driver acquisition and overall marketplace health. The Hero channel contributes to around 33% of active drivers, supply hours, and DFTs across both markets.
<br>
<br>
<b>What You'll Do</b>
<ul><li><b>Strategic Partner Management</b>
</li></ul>Serve as the single point of contact for Heroes, cultivating trust and long-term engagement to maximize their impact on supply acquisition and DFT growth.
<ul><li><b>Onboarding &amp; Operational Excellence</b>
</li></ul>Guide Heroes through the onboarding process, resolving portal and document challenges, and ensuring compliance with platform standards.
<ul><li><b>Proactive Issue Resolution</b>
</li></ul>Anticipate and address barriers to Hero success, including complex documents approvals, SLA exceptions, and escalations-leveraging Doc Approver tools and knowledge base expertise.
<ul><li><b>Performance Insights &amp; Enablement</b>
</li></ul>Analyze onboarding trends and Hero performance to identify friction points, deliver actionable insights to Ops teams, and influence process improvements.
<ul><li><b>Education &amp; Empowerment</b>
</li></ul>Equip Heroes with clear guidance on onboarding requirements, document rejections, and best practices to accelerate driver sign-ups.
<ul><li><b>Cross-Functional Collaboration</b>
</li></ul>Partner closely with Operations, Product, and Support teams to advocate for Hero needs, streamline workflows, and enhance the overall Hero journey.
<ul><li><b>Relationship Growth</b>
</li></ul>Build and maintain deep, trusted relationships with Heroes, positioning the platform as a valued partner in their business growth.
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<br>
<b>Basic Qualifications</b><ul><li>
Experience from the current Hero Partner Success Specialist team is a requirement for this role.
</li></ul><b>Preferred Qualifications</b><ul><li>
Proven track record in account management, partner success, or customer relationship roles.
</li><li>Exceptional communication, influence, and problem-solving abilities.
</li><li>Strong operational acumen: comfortable managing multiple high-impact support cases while meeting SLAs.
</li><li>Familiarity with support tools (e.g., Bliss/Bliss Chat), onboarding workflows, and compliance requirements (Doc Approver).
</li><li>Analytical mindset with the ability to extract insights from trends and translate them into action.
</li><li>Collaborative approach with cross-functional teams to drive continuous improvement.
</li><li>Sound judgment in handling escalations and making partner-impacting decisions. Works very well under pressure as the live chat channel is immediate responses and solutions for hero partners.</li></ul></div>

Business Development Specialist II

Musemind Global UX Design Agency

<div> <div> <strong>Key Responsibilities</strong>: <ul> <li>Maintain a balanced weekly schedule of activities:</li> <li>20 hrs Provide International Partner search (through different AI tools, LinkedIn or other social media platforms, outreach, marketing campaign, international events etc.) result to Partner Success Manager.</li> <li>10 hrs Assist &amp; support Partner Success Manager (onboarding, communication, training coordination, performance tracking, deal closing etc.).</li> <li>6 hrs Learning &amp; Skill Development.</li> <li>4 hrs Reporting and updates to the Partner Success Manager.</li> <li>Identify and approach potential partners in international markets through different channels in collaboration with Partner Success Manager:</li> <li>Marketing Agencies</li> <li>Development Agencies</li> <li>HR Firms</li> <li>Venture Capitalist Firms</li> <li>Different Associations</li> <li>Establish both formal &amp; informal communication channels with potential partners.</li> <li>Ensure new partners through onboarding, NDA, agreements, documentation, and training.</li> <li>Provide partners with sales kits, presentations, and case studies to make them confident in representing Musemind.</li> <li>Resolve partner queries and issues promptly to maintain trust and satisfaction in timely manner.</li> <li>Preparing partnership proposals, agreements, and other documents.</li> <li>Help evaluate partner capabilities and prepare relevant materials for selection.</li> <li>Prepare and maintain sales kits, presentations, and case study materials for partner engagement.</li> <li>Support the Partner Success Manager in relationship management by preparing meeting notes, performance reports, and follow-up actions.</li> <li>Organize and maintain accurate partner records, contracts, and performance data.</li> <li>Support deal closure activities by preparing necessary commercial documents, presentations, and coordination with internal teams.</li> <li>Prepare and share weekly updates and reports for management review.</li> </ul> <p> </p> <p> </p> <p> <strong>Requirements </strong>: </p> <p> </p> <ul> <li>1 2 years of experience in partner support, business development, sales operations, or a related role will be given preference. Freshers are also encouraging to apply.</li> <li>Understanding of partner management processes and channel strategies.</li> <li>Strong English communication skills (spoken and written) are must.</li> <li>Flexible with working hours to support partners across time zones.</li> <li>Self-driven, target oriented and obedient.</li> </ul> Qualifications <ul> <li>Bachelor s degree in Business, Engineering, Marketing, Sales, or related field.</li> <li>Certifications or coursework in international business, partner management, or sales is a plus.</li> </ul> Benefit: <ul> <li>Salary: Negotiable + Commission (Variable)</li> <li>Two weekly holidays.</li> <li>Full subsidized lunch and snack facilities.</li> <li>Yearly salary review.</li> <li>Two festival bonuses.</li> <li>Professional development opportunities.</li> <li>A creative and collaborative work environment.</li> <li>Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games).</li> <li>Health insurance benefit after completion 1 year.</li> <li>Long Service Benefit</li> </ul> </div> </div>

Partner Success Executive International Market

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Partner Relationship Management:
 <br/>
 <br/>
 <ul>
  <li>
   Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
  </li>
  <li>
   Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
  </li>
  <li>
   Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data-Driven Consulting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
  </li>
  <li>
   Share actionable recommendations based on performance metrics to drive revenue and efficiency.
  </li>
  <li>
   Conduct regular business reviews to align on results, opportunities, and growth plans.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Account Growth &amp; Optimization
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
  </li>
  <li>
   Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
  </li>
  <li>
   Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
  </li>
  <li>
   Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Contract Management &amp; Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
  </li>
  <li>
   Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Marketing, or a related field.
  </li>
  <li>
   2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
  </li>
  <li>
   Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills.
  </li>
  <li>
   Customer-first mindset with a strong focus on delivering value to partners.
  </li>
  <li>
   Self-starter with the ability to work independently in a fast-paced environment
  </li>
 </ul>
</div>


Account Manager

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.</p><b><br>
Qualifications</b><p><br>
Partner Relationship Management:</p><ul><li><p>
Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</p></li><li><p>
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</p></li><li><p>
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</p></li></ul><p>
Data-Driven Consulting:</p><ul><li><p>
Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</p></li><li><p>
Share actionable recommendations based on performance metrics to drive revenue and efficiency.</p></li><li><p>
Conduct regular business reviews to align on results, opportunities, and growth plans.</p></li></ul><p>
Account Growth &amp; Optimization:</p><ul><li><p>
Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.</p></li><li><p>
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</p></li><li><p>
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</p></li></ul><p>
Cross-Functional Collaboration:</p><ul><li><p>
Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</p></li><li><p>
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</p></li></ul><p>
Contract Management &amp; Compliance:</p><ul><li><p>
Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</p></li><li><p>
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</p></li></ul><b><br>
Additional Information</b><ul><li><p><br>
Bachelor's degree in Business, Marketing, or a related field.</p></li><li><p>
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</p></li><li><p>
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</p></li><li><p>
Excellent communication, negotiation, and interpersonal skills.</p></li><li><p>
Customer-first mindset with a strong focus on delivering value to partners.</p></li><li><p>
Self-starter with the ability to work independently in a fast-paced environment</p></li></ul></div>

<div><b>About the Role</b>
<br>
<br>
The Hero Partner Success SME oversees the Hero Partner Success team across Egypt and Saudi Arabia, driving partner satisfaction, retention, and supply growth. This role provides expert-level support, drives operational excellence, and acts as the highest tier of knowledge to ensure partner satisfaction, retention, and strategic supply growth. The SME is responsible for deep-dive analysis, complex problem resolution, and defining best practices that significantly impact driver acquisition.
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<br>
<b>What You'll do</b><br>
<br>
<br>
<ul><li>Oversee Hero partner onboarding, support, and performance to ensure operational excellence.
</li><li>Analyze trends and surface actionable insights to improve Hero experience and process efficiency.
</li><li>Act as the main escalation point for complex cases and approvals.
</li><li>Collaborate with Ops, Product, and Support teams to align on strategy, tooling, and workflows.
</li>Drive initiatives that enhance Hero engagement, automation, and scalability.<br>
<li>
</li></ul><br>
<br>
<b>Basic Qualifications</b><br>
<br>
<br>
<ul><li>5+ years of experience in operations, account management, or partner success.
</li>Experience from the current Hero Partner Success Specialist team is a requirement for this role.<br>
<li>
</li></ul><br>
<br>
<b>Preferred Qualifications</b><br>
<br>
<br>
<ul><li>Strong analytical, communication, and problem-solving skills.
</li><li>Experience managing real-time or chat-based support environments.
</li><li>Proven ability to balance strategy with execution in fast-paced settings.
</li><li>Proficiency in tools such as Bliss, Zendesk, and Doc Approver.</li></ul></div>

Business Development Specialist III

Curriculum Associates

<div><div>At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation&rsquo;s K&ndash;8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.</div><div></div><div><div><div>
Job Title: Service Manager</div></div><div><div>
Reporting into &ndash; Director Service Operations</div></div><div><div>
Location &ndash; Bangalore India (Office &ndash; Prestige Tech Park, Outer Ring Road, Bangalore)</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li><div>
Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.</div></li></ul></div><div><ul><li><div>
Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India</div></li></ul></div><div><ul><li><div>
Manage team productivity and performance through instilling a metrics driven culture.</div></li></ul></div><div><ul><li><div>
Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals.</div></li></ul></div><div><ul><li><div>
Have regular 1-1's with direct reports.</div></li></ul></div><div><ul><li><div>
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</div></li></ul></div><div><ul><li><div>
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</div></li></ul></div><div><ul><li><div>
Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance.</div></li></ul></div><div><ul><li><div>
Conduct quarterly reviews with leadership.</div></li></ul></div><div><ul><li><div>
Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities.</div></li></ul></div><div><ul><li><div>
Optimize resource allocation and project management processes to maximize productivity and profitability.</div></li></ul></div><div><ul><li><div>
Ensure compliance with industry standards, regulations, and company policies.</div></li></ul></div><div><ul><li><div>
Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams.</div></li></ul></div><div></div><div><div><br>
Key Leadership attributes for this role</div></div></div><div></div><div><div><ul><li><div><br>
Leadership and Team Management</div></li></ul></div><div><ul><li><div>
Client Relationship Management</div></li></ul></div><div><ul><li><div>
Strategic Planning</div></li></ul></div><div><ul><li><div>
Operational excellence</div></li></ul></div><div><ul><li><div>
Quality Assurance</div></li></ul></div><div><ul><li><div>
Communication and Collaboration.</div></li></ul></div><div></div><div><div><br>
Qualifications and Skills:</div></div><div><ul><li><div>
Bachelor&rsquo;s or master&rsquo;s degree in business administration, IT, Engineering, or a related field.</div></li></ul></div><div><ul><li><div>
10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills.</div></li></ul></div><div><ul><li><div>
Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory.</div></li></ul></div><div><ul><li><div>
Strong leadership, team management, and people development skills.</div></li></ul></div><div><ul><li><div>
Proven track record in driving customer success, project management, and revenue growth.</div></li></ul></div><div><ul><li><div>
Excellent communication, negotiation, and relationship-building abilities.</div></li></ul></div><div><ul><li><div>
Ability to work cross-functionally and collaborate with different departments.</div></li></ul></div><div><ul><li><div>
Ability to build and pull-out report in Salesforce and Gainsight.</div></li></ul></div><div><ul><li><div>
Experience using Zoom Contact Centre, workday and DOMO</div></li></ul></div></div><div></div><div><div><div><br>
Preferred Qualifications:</div></div><div></div><div><ul><li><div><br>
PMP, ITIL, or Six Sigma certification.</div></li></ul></div><div><ul><li><div>
Knowledge or experience of Edtech Software domain is a plus.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills.</div></li></ul></div><div></div><div><div><br>
Work Environment:</div></div><div></div><div><ul><li><div><br>
Hybrid work environment (3 days a week to work from office)</div></li></ul></div><div><ul><li><div>
The role requires working in ET or MT (US business hours)</div></li></ul></div><div><ul><li><div>
Occasional travel may be required for client meetings and industry events.</div></li></ul></div></div></div><div></div>
<br><div><div><div><div><i>Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.</i></div><div></div><div><i>
If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at </i><div><i>people@cainc.com</i></div><i> for US based job postings. Contact </i><div><i>people-india@cainc.com</i></div><i> for India job postings.</i></div><div></div><div><i>
US-based Candidates:</i></div><div><i>
Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: </i><div><i>https://www.e-verify.gov/employees/employee-rights-and-responsibilities</i></div></div><div></div><div><i>
Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.</i></div></div></div></div><div></div>

Manager, Service Operations

Tabby

<p>The UAE In-store success team at Tabby manages the performance of Tabby s +30k in-store partners, ensuring existing partners are performing up to their maximum potential as well as adding new partners to the network.</p><p>This role is a mix of Operations and Sales. You will be responsible for maintaining a certain level of Tabby presence within a specific city. You will also be tasked with onboarding new merchants from your city to the Tabby network. This role will require you to be flexible, quick, and able to take full accountability for your managed portfolio and tasks.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop a thorough understanding of Tabby products and services</li><li>Guide partners on Tabby products and services/features</li><li>Manage in-store verticals' health, metrics and performance end-to-end</li><li>Maintain a healthy pipeline of deals and meet quarterly sales targets</li><li>Monitor store performance and provide insights and initiatives for growth</li><li>Be the voice of merchants within Tabby</li><li>Drive day-to-day engagement with merchants and manage their regular business reviews and meetings.</li><li>Do regular sanity checks on the store and deliver the needed products/training</li><li>Enhance the onboarding process for new stores/key accounts</li><li>Generally able to use different business tools (Google Sheets, Slack, Pipedrive, etc.)</li></ul><p><strong>Skills, Knowledge &amp; Expertise</strong></p><ul><li>A good communicator (both verbal and written) and demonstrates the ability to present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>Prior knowledge and/or exposure to financial/payment products.</li><li>Great with people and comfortable working across different people groups</li><li>Quick on your feet and able to customize solutions for each of our partners, depending on their circumstances</li><li>Structured in your thinking, organized in your planning, with the ability to execute and adjust your plan accordingly</li><li>Flexible in your approach and able to switch priorities and shift plans according to different circumstances</li><li>Able to work closely with cross-functional teams internally: marketing, product, business, operations, etc.</li><li>A people person who isn t afraid to be a leader, coach and/or advisor to different partner teams</li></ul>

In-store Success Specialist

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