partner success manager

Swiggy

<div>
 
 Location:
 
 Employees will work from office and field all 5 days in a week.
 
 
 
 About The Team
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Role Overview
 
 
 
 The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner Onboarding &amp; Adoption:
 </li>
 <li>
 Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering.
 </li>
 <li>
 Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details).
 </li>
 <li>
 Conduct structured product walkthroughs, demos, and staff training to ensure smooth go-live within defined timelines.
 </li>
 <li>
 Partner Success &amp; Relationship Management:
 </li>
 <li>
 Act as the single point of contact for restaurant partners in the city.
 </li>
 <li>
 Build strong, long-term relationships with owners, decision-makers, and outlet managers.
 </li>
 <li>
 Regularly engage partners through check-ins, reviews, and on-ground visits
 </li>
 <li>
 Driving ROI &amp; Business Growth:
 
 
 </li>
 </ul>
 Help restaurant partners translate
 
 product feature usage into measurable business outcomes
 
 , including:
 
 
 <ul>
 <li>
 Higher AOV / table value through upsell and cross-sell
 </li>
 <li>
 Improved repeat visits using CRM and targeted campaigns
 </li>
 <li>
 Better table utilization and demand shaping
 </li>
 <li>
 Reduced operational friction via QR-led ordering and billing
 
 
 </li>
 </ul>
 Track and communicate ROI metrics such as adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact.
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Reviews:
 </li>
 <li>
 Conduct monthly/quarterly business reviews (MBRs/QBRs) with partners.
 </li>
 <li>
 Analyze partner performance data and recommend actionable improvements.
 </li>
 <li>
 Identify early warning signs of churn and proactively resolve issues
 </li>
 <li>
 Expansion &amp; Feature Adoption Support
 </li>
 <li>
 Identify opportunities to increase depth of usage across available product features.
 </li>
 <li>
 Train restaurant staff on new workflows and ensure adoption remains stable despite staff churn through repeat training and SOPs.
 </li>
 <li>
 Support expansion across multiple outlets by demonstrating value and best practices.
 </li>
 <li>
 Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.
 </li>
 <li>
 Product Support &amp; Issue Resolution
 </li>
 <li>
 Act as first-level support for product-related queries and issues.
 </li>
 <li>
 Coordinate with Product, Tech, Ops, and Support teams to resolve bugs, integrations, and workflow challenges.
 </li>
 <li>
 Ensure minimal downtime and a smooth partner experience.
 </li>
 <li>
 Partner Feedback &amp; Continuous Improvement
 </li>
 <li>
 Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps, and enhancement needs.
 </li>
 <li>
 Contribute inputs to improve product features, onboarding journeys, and partner-facing processes.
 
 
 </li>
 </ul>
 
 Key Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Product Features adoption &amp; activation rate
 </li>
 <li>
 Partner retention and churn reduction
 </li>
 <li>
 Usage frequency of the features
 </li>
 <li>
 Partner ROI metrics and satisfaction (NPS)
 </li>
 <li>
 Revenue expansion from existing partners
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in: Account Management, Customer Success, Partner Success, B2B relationship management, Prior experience in F&amp;B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
 </li>
 <li>
 Experience managing city-level or portfolio-based accounts is a strong plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and relationship-building skills
 </li>
 <li>
 Good understanding of business metrics, ROI, and growth levers
 </li>
 <li>
 Comfortable with data, dashboards, and performance reports
 </li>
 <li>
 Ability to train and influence non-tech restaurant owners and staff
 </li>
 <li>
 High ownership mindset with strong problem-solving abilities
 </li>
 <li>
 Excellent communication skills (local language + English preferred)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or a related field
 
 
 MBA or hospitality background is a plus but not mandatory
 
 
 
 Why This Role is Important
 
 
 
 <ul>
 <li>
 Directly impacts restaurant partner success and retention
 </li>
 <li>
 Plays a key role in scaling Dineout ecosystem
 </li>
 <li>
 Acts as the face of DineOut for partners at a city level.
 
 
 </li>
 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
</div>

Partner Success Manager(Hyd)

KnowBe4

<div><div>About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.</div>

Remote positions open to the US only.
<div>
<div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader">The Opportunity</h2>

Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey&mdash;from initial onboarding and training through renewals and growth&mdash;ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments. The successful candidate is relationship-driven, thrives on enabling partner success, and takes genuine pride in being the go-to person partners count on to help their clients stay secure and compliant.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Partner Relationship Management: Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies&mdash;becoming the person they rely on throughout the partnership.

Onboarding &amp; Enablement: Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success.

Adoption &amp; Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio&mdash;proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients.

Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels&mdash;from day-to-day contacts to executive leadership&mdash;ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery.

Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty.

Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio&mdash;working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets.

Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem.

Account Administration: Maintain accurate, up-to-date records in Salesforce&mdash;documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization.
<h2 class="jobSectionHeader">
What You Bring</h2>

You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.

2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.

Channel partner understanding with familiarity working with resellers, distributors, or managed service providers&mdash;you understand how partners operate and what they need to be successful.

Relationship-building skills with the ability to connect with diverse personalities&mdash;from technical contacts to C-level executives&mdash;and maintain those relationships over time.

Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results.

Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude.

Organized multi-tasker who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and keep nothing from slipping through the cracks.

Clear communicator who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences.

CRM proficiency with hands-on experience in Salesforce or similar platforms&mdash;you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies.
<h3 class="jobSectionHeader">
Bonus points if you have:</h3>
<ul><li>Associate's degree or relevant certifications in business, technology, or related fields</li>
<li>IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges</li>
<li>Prior customer success management experience where you've owned retention and expansion metrics</li>
<li>Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations</li>
<li>Comfort working independently with minimal supervision while knowing when to escalate or collaborate</li>
</ul><h2 class="jobSectionHeader">Why You'll Love It Here</h2>

Remote Flexibility: Work from anywhere in the US with the autonomy to manage your schedule while staying connected to a supportive, collaborative team.

Partner Impact: You'll directly influence partner success and play a meaningful role in protecting thousands of organizations from cybersecurity threats&mdash;work that genuinely matters.

Diverse Portfolio: Engage with a varied book of business across industries, company sizes, and use cases&mdash;no two partners are alike, keeping the role dynamic and interesting.

Earning Potential: Competitive compensation structure with the opportunity to exceed bookings targets and drive revenue growth within your portfolio.

Professional Growth: Develop deep expertise in cybersecurity, channel partnerships, and customer success while building relationships with talented colleagues across the organization who are invested in your development.

Continuous Learning: Expand your skills through product training, industry certifications, and ongoing exposure to the evolving security awareness landscape.</div> 
<div></div>
</div>
</div></div></div></div></div></div></div></div></div></div><div></div>The compensation for this position ranges is $58,000 including base, bonuses, and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success
<div>
We will accept applications until 1/31/2026.
</div><div>
Our Fantastic Benefits
<div>
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.</div>

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.</div></div>

Partner Success Manager (MSP Per Client) (Remote)

OneVision Resources

<div>What are we looking for?
A Partner Onboarding Manager who will blow our hair back. 
Where are we looking?
This is a remote position, but must be U.S. based. 
What type of job is this?
Full-time. And then some. (hey, we&rsquo;re a start-up!) 
Who would you report to?
Our Director of Partner Development. She&rsquo;ll also blow your hair back, especially on the Karaoke stage. 
 
What you should bring to the table:<ul><li>
Bachelor's degree in relevant field or equivalent practical experience;</li><li>
5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization;</li><li>
Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product;</li><li>
Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings;</li><li>
Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way;</li><li>
Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way;</li><li>
Results-driven mindset with a focus on achieving positive outcomes for Partners;</li><li>
High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live;</li><li>
A love for improving processes;</li><li>
A willingness to iterate daily - we really, really mean this;</li><li>
The ability to make informed, independent decisions juggling multiple projects and priorities;</li><li>
A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door;</li><li>
A reliable work ethic and focus on delivering results, whatever it takes; and,</li><li>
A strong desire to be a team player - we are all in this together.</li></ul> 
What will get our attention (our &ldquo;nice-to-haves&rdquo;)<ul><li>
If you have a working knowledge of the custom-integration (CEDIA) industry, having worked with an integrator and/or a vendor to integrators;</li><li>
If you have experience spearheading building well-developed onboarding processes;</li><li>
If you have experience integrating software or processes in with an existing organization;</li><li>
If you have experience in Change Management;</li><li>
If you have deployed a Learning Management System to supplement your onboarding experience;</li><li>
If one of our mothers refers you.</li></ul> 
What do we bring to the table?<ul><li>
A team of aces willing to do anything for each other;</li><li>
Competitive salary;</li><li>
100% company-paid medical insurance;</li><li>
Eligibility for dental, vision, short-term disability, and life insurance;</li><li>
Flexible time off policy;</li><li>
Employee funded 401K plan;</li><li>
Remote work-friendly-we&rsquo;re a fully distributed team</li></ul> 
Who are we?
Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man? Both have something in common: they showcased really bad-ass homes souped up with the kind of technology that would blow your mind if that technology actually existed in real life.
What was fiction back then is rapidly becoming real life. Consumer technology and smart-home systems are evolving at a rapid pace, which means homes being built or renovated in the coming years are going to look more and more like those homes in the movies. Ten years from now, homeowners will need a personal IT Director to help them manage all this new home technology because, well&hellip; the technology in our homes is getting smarter, but we as humans aren&rsquo;t necessarily getting smarter at fixing it when it stops working for any reason.
Our Founder realized this when he launched our company, OneVision Resources. We envision our company serving as that front-line &ldquo;IT Director&rdquo; for people&rsquo;s homes by providing remote support over the phone and email to homeowners when their technology stops working. And you probably have enough tech in your own home to know yourself that this happens all the time and for a variety of reasons - an ice storm knocks everything offline, a software update goes wrong, or the kids mess with the remote and you can&rsquo;t figure out how to get your cable channels back on the screen.
We don't market our support service directly to homeowners. Instead, we provide this support to homeowners through the local professional installation company that the homeowner hired in the first place to install their home technology. We call these installation companies our Partners. Think of us like an outsourced help desk to these Partners. These installation companies are really good at installing the technology, and then they use us to provide consistent, high-quality remote service &amp; support to their clients when that technology stops working.
Our ability to provide high-quality support to the clients of these installation companies relies upon a strong and super tight relationship with each of these installation companies.
Which is where you come in. Keep reading to understand how.
What would a typical day look like?
The role of an Onboarding Manager can be compared to that of an orchestra conductor. Similar to how a conductor brings together various musicians, each with their specialized instruments, the Onboarding Manager orchestrates the onboarding process, harmonizing the efforts of different teams and ensuring a seamless integration of components to create a successful and unified experience for the Partner.
Our Onboarding Manager focuses on onboarding our external Partners (local home technology companies referenced in the above section). As the first person these partners will interact with after signing their contract, you are the &ldquo;face&rdquo; of OneVision for the first stage of the relationship. There is a substantial amount of information the Partner needs to pull together such as end user client data, and work that the Partner needs to do on their side to facilitate a smooth transition; so as a project manager, you are also responsible for inspiring Partners and motivating them to meet critical deadlines.
As an Onboarding Manager, you wake up every morning with one primary thought on your mind: what can I do today to make sure our newest Partners are fully supported and set up for success in their tailored onboarding journey in order to successfully go live on the OneVision platform?
With this primary question in mind, the Onboarding Manager focuses upon delivering remote onboarding services and training to these Partners when they first enter into a partnership with us, and navigating them through the critical integration of our processes and systems into their existing framework. The Onboarding Manager works closely with our Onboarding Managers, who run point on navigating the overall onboarding experience for new partners, and with the Partner Success Managers who manage the ongoing Partner relationships after each Partner has gone live with our support platform. The Onboarding Manager ensures that partner-specific integrations are documented and that any outstanding issues discovered along the way are communicated to others on the OneVision team, so that all their hard work can be leveraged to allow that new Partner to kick ass. 
At a more granular level, the Onboarding Manager&rsquo;s typical daily activities are as follows:<ul><li>
Setting, planning for, and leading video-conference meetings with various representatives from new Partner teams;</li><li>
Consulting with Partner&rsquo;s leadership team on how best to integrate the OneVision platform into their unique organization prior to the full team training, modifying as needed based on the platform level purchase;</li><li>
Establishing yourself as a strategic ally to the leadership teams of our Partners, and leveraging that relationship to guide their product customization decisions and prime the Partner Success Managers to later drive change management within our Partners&rsquo; organizations;</li><li>
Leading Partners and relevant 1V internal teams through each Partners&rsquo; onboarding process from start to finish;</li><li>
Delivering engaging, clear, and actionable training to Partner teams to ensure understanding of key processes and tools;</li><li>
Identifying and addressing knowledge gaps during training sessions to build Partner confidence and operational readiness;</li><li>
Communicating the needs of our new Partners back to the appropriate people within our company. Coordinating with internal teams, such as technical support, trainers, and product development, to discuss any ongoing issues, updates, or client feedback, ensuring alignment on onboarding goals and objectives;</li><li>
Communicating with Partners about updates on the onboarding progress, following up with them about the status of information they need to provide, LMS course progress, and addressing any questions or feedback they may have;</li><li>
Scheduling check-in calls or meetings with Partners to assess the progress of their open items and assigning and managing deadlines. Like a skilled conductor adapting to the tempo of the orchestra, showcasing your ability to adapt to evolving Partner needs and improvise solutions when the unexpected occurs;</li><li>
Work on customizing the product based on the specific needs and requirements of each Partner. This may involve configuring features, setting up user access, and ensuring the platform implementation aligns with their objectives;</li><li>
Creating or updating onboarding logistics documentation, guides, and resources for Partners. Ensure that clients have access to clear and comprehensive materials to support their onboarding journey;</li><li>
Coordinating with Partner Success Managers to facilitate a smooth transition from the technical onboarding phase to more in-depth product training and beyond;</li><li>
Studying and internalizing the latest iterations to our platform, and internalizing how to best onboard our Partners on said iterations;</li><li>
Thinking about new ways to secure full buy-in and engagement in our platform from new and existing Partners, and then executing upon those ideas;</li><li>
Conducting regular check-ins with partners to gather feedback, fine-tuning the onboarding process for a symphony of success.</li></ul> 
Responsibilities:<ul><li>
Partner Onboarding: Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product. This involves fostering momentum and positivity among partners to achieve onboarding milestones and utilize the platform effectively.</li><li>
Product Configuration: Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration.</li><li>
Technical Consultation: Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities.</li><li>
Training Execution: You&rsquo;ll create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools. This includes managing and overseeing our LMS (Learning Management System) for Partners.</li><li>
Communication and Coordination: Serve as the primary point of contact for Partners during the onboarding process. Utilize your excellent communication and EQ skills to manage progress, set expectations, and coordinate efforts with internal teams, including dedicated trainers.</li><li>
Project Management: Project management skills are vital. Effectively manage and complete on-time multiple projects simultaneously. This includes prioritizing time across multiple onboarding projects at once, aligning schedules, setting milestones, allocating internal resources, and ensuring a smooth transition from the initial setup to the training phase.</li><li>
Issue Resolution: Identify and address any issues or challenges that Partners may encounter during onboarding. Collaborate with internal teams, including technical support, to ensure prompt resolution.</li><li>
Partner Education and Training: While you&rsquo;ll provide engaging, clear, and actionable training to Partners during onboarding, you&rsquo;ll also continue to educate new Partners on key features and functionalities of the product configuration.</li><li>
Documentation and Resources: Create and maintain onboarding documentation, guides, and resources to support Partners. Ensure that Partners have access to clear and comprehensive materials to aid their onboarding journey. Keep your project plans and meeting notes organized and up to date in our system of record.</li><li>
Feedback Collection: Gather feedback from Partners about their onboarding experience. Use insights to improve processes, documentation, and overall onboarding effectiveness.</li><li>
Process &amp; Resource Development: Contribute to innovations in our processes, operations, tools, onboarding structure structure, and service offerings. Build Partner-facing items like presentations, project plans, data schemas, onboarding and migration guides, and success plans.</li></ul> 
Curious if you&rsquo;ll fit our culture?
Glad you asked! Check out our company values below. If these resonate with you, you&rsquo;ll fit right in! 
Be ferociously curious.
Be an active participant in expanding your understanding of the world around you. Learning is part of the job. So practice ferocious curiosity. If a problem is important, don&rsquo;t settle for a surface-level understanding of it. Go dig. Seek out new information. Pressure your assumptions. And when you feel you truly understand something, start trying to prove yourself wrong. Truth-seeking never stops. We all have a responsibility to continually expand our knowledge. 
Be proactively transparent.
Transparency breeds trust and empowers good decision-making. Communication solves all problems. So share what you know, encourage others to do the same, and speak your mind early and often. There is no monopoly on good ideas; everyone&rsquo;s perspective is valuable. Spread your ideas. Give and receive feedback readily and respectfully. 
Be tenacious.
We are working on important and complex challenges; difficulty is inevitable. Persevere. The more important the problem or opportunity, the more we can justify working through the challenges. If we struggle with it, then so does the competition. Tackling difficulty is how we differentiate. 
 
Take action, thoughtfully.
Being decisive is the only way to accomplish our goals. But remember, attention is our most precious resource, so choose your actions wisely. Take the time needed to make sure you really understand the problem. Source your conviction. Measure twice, then cut confidently. 
Own the Experience
All of your actions, big and small, directly impact the people you engage with, so be mindful of the experience you are creating for others. Take responsibility for creating great outcomes. Be helpful. Communicate clearly. Practice empathy. Go above and beyond to make someone&rsquo;s next step a little easier. We&rsquo;re all in this together. 
Embrace Mistakes
We all make mistakes. Embrace them. Accept responsibility, learn, and share your new knowledge so others can learn, too. Mistakes are an inevitable byproduct of growth; so get out of your comfort zone. Fail fast and fail forward. 
Practice EQ, not Just IQ
Healthy relationships are paramount to highly productive teams. So practice EQ, not just IQ. Put empathy first. Learn to recognize and control your own emotions, especially when navigating difficult situations. Being smart isn&rsquo;t enough; we have to be emotionally tuned in as well. Remember, no one wants to work with the brilliant jerk. 
Put the Partner First
The most important thing in business is to know who our customer is and what problems they need us to solve. So make the effort to understand the world from our partner&rsquo;s perspective. Spend time understanding them. Build empathy. Use their challenges and feedback as your North Star. Then work relentlessly to better serve them; we are in the business of making their lives better.</div>

Implementation Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
 </li>
 <li>
 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
 </li>
 <li>
 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
 </li>
 </ul>
 
 Data-Driven Consulting
 
 
 
 <ul>
 <li>
 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
 </li>
 <li>
 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
 </li>
 <li>
 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
 </li>
 </ul>
 
 Account Growth &amp; Optimization
 
 
 
 <ul>
 <li>
 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
 </li>
 <li>
 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
 </li>
 <li>
 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
 </li>
 <li>
 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
 </li>
 </ul>
 
 Contract Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
 </li>
 <li>
 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field.
 </li>
 <li>
 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-first mindset with a strong focus on delivering value to partners.
 </li>
 <li>
 Self-starter with the ability to work independently in a fast-paced environment
 </li>
 </ul>
</div>

Account Manager

Design & Build Recruitment

Overview Solutions Architect - AUS/NZ. Location: Remote / Sydney / Melbourne. Department: Channels & Partnerships. Reports to: Account Executive - AUS/APAC. Type: Full-Time. Salary: Competitive, based on experience. About the Role: We are looking for a Solutions Architect to act as the technical lead for customers and channel partners across Australia and New Zealand. This is a hands-on role, working closely with our partners to design, position, and deploy solutions while providing pre- and post-sales support, training, and ongoing enablement. Your success will be measured by partner adoption, solution quality, training impact, and marketplace engagement. You'll be the trusted technical advisor who ensures partners have everything they need to succeed. What You'll Do Pre-Sales Enablement <ul><li>Partner with sales teams to design and position solutions </li><li>Deliver engaging demos and presentations to customers, partners, and industry events </li><li>Contribute technical input to proposals and RFPs </li> </ul>Post-Sales Success <ul><li>Onboard new partners and deliver training sessions </li><li>Provide best-practice guidance to drive adoption and platform usage </li><li>Act as the local technical escalation point, coordinating with global engineering and support </li> </ul>Marketplace Collaboration <ul><li>Build strong technical and commercial relationships with marketplace partners </li><li>Ensure our solutions are considered in joint bids and proposals </li><li>Identify cross-sell and upsell opportunities and pass qualified leads to sales </li> </ul>Industry Engagement <ul><li>Represent the company at conferences and events </li><li>Share partner and customer insights with product and go-to-market teams </li> </ul> What We're Looking For <ul><li>3-6 years in pre-sales, solutions engineering, or partner/customer success </li><li>Experience in cybersecurity, SaaS, networking, or OT environments (smart buildings background highly valued) </li><li>Ability to deliver clear, engaging presentations to both technical and non-technical audiences </li><li>Experience working with channel partners or technology ecosystems </li><li>Excellent communication, problem-solving, and relationship-building skills </li><li>Comfortable working independently in a fast-moving environment </li><li>Willingness to travel within Australia (1-2 trips per month) and occasionally overseas (1-2 trips per year) </li><li>Valid passport and full working rights in Australia </li> </ul>Bonus Points For: <ul><li>Knowledge of OT security, secure remote access, or zero trust technologies </li><li>Hands-on experience with containerised applications, edge computing, or networking hardware </li><li>Experience with technology marketplaces or joint go-to-market programs </li> </ul> What Success Looks Like <ul><li>Delivering regular partner training sessions </li><li>Achieving high partner satisfaction scores ( 8/10) </li><li>Driving growth in platform adoption across partner accounts </li><li>Identifying opportunities through marketplace partners for the sales team </li><li>Strong conversion rates from demos to opportunities </li> </ul> Why Join Us <ul><li>Work with a global team tackling real challenges in critical infrastructure </li><li>Take a central role in enabling our partner and marketplace ecosystem in ANZ </li><li>Competitive compensation and benefits </li><li>A collaborative culture that values innovation, ownership, and professional growth </li> </ul>

Solutions Architect

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 The Food team at Careem is at the forefront of transforming how people experience food delivery across the UAE. As part of one of the fastest-growing verticals, we are a dynamic group of professionals driven by innovation, data, and our mission to simplify and improve lives. We work closely with partners, operations, and product teams to ensure seamless, delightful food delivery experiences for our customers.
 
 
 
 About The Role
 
 
 
 We are looking for an Account Manager to join our Food - UAE team in Dubai. This role is responsible for owning and nurturing relationships with our restaurant partners to help them grow and succeed on the Careem platform. You will play a critical role in optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and our partners.
 
 
 
 What You'll Do
 
 
 
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 Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.
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 Drive partners' performance through business reviews, data insights, and strategic recommendations.
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 Collaborate cross-functionally with Operations, Marketing, and Product teams to execute growth initiatives.
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 Identify and resolve partner concerns swiftly to ensure a high-quality experience.
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 Monitor and analyze partner performance metrics, identifying areas for improvement.
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 Support onboarding and training of new partners to set them up for success.
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 Advocate internally for partner needs and work with relevant teams to drive platform improvements.
 
 
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 </ul>
 
 What You'll Need
 
 
 
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 2&ndash;4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e-commerce, or F&amp;B sectors.
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 Proven track record of managing external stakeholders and influencing decision-making.
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 Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation.
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 Excellent interpersonal, communication, and negotiation skills.
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 A problem-solving mindset with a bias for action and continuous improvement.
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 Ability to work cross-functionally in a fast-paced, collaborative environment.
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 Bachelor's degree in Business, Economics, or a related field.
 
 
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 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
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 Work and learn from great minds by joining a community of inspiring colleagues.
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 Explore new opportunities to learn and grow every day.
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 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
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 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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 </ul>
</div>

Instacare Technologies

1. Partner Onboarding<ul><li>Contact new labs, clinics, and hospitals for onboarding after agreement or registration.</li><li>Onboard different corporate companies to provide them Instacare healthcare services.</li><li>Collect required documentation, rate lists, services, and branding assets.</li><li>Create and update partner profiles on the InstaCare platform.</li><li>Ensure accurate listing of tests, services, and pricing.</li><li>Coordinate with the Tech team for any onboarding-related issues.</li></ul>2. Partner Activation &amp; Setup<ul><li>Provide partners with training on using InstaCare (portal, order receiving, reports, etc.).</li><li>Ensure partners are fully activated and appearing correctly on the website/app.</li><li>Conduct test orders to confirm smooth order flow.</li><li>Share onboarding status with internal teams.</li></ul>3. Relationship Management<ul><li>Maintain regular communication with partners to ensure satisfaction.</li><li>Gather feedback and relay improvements to relevant teams.</li><li>Coordinate with B2C and Patient Experience teams to resolve partner concerns.</li><li>Ensure partners respond promptly to orders.</li></ul>4. Data &amp; Documentation<ul><li>Maintain updated partner records, rate lists, and contact details.</li><li>Track onboarding progress in Google Sheets / CRM / ClickUp.</li><li>Share weekly onboarding and activation reports with management.</li></ul>5. Coordination &amp; Collaboration<ul><li>Work closely with the B2C lead on onboarding priorities.</li><li>Coordinate with the SEO team for partner profiling and visibility.</li><li>Collaborate with the Patient Experience Team for order flow optimization.</li><li>Communicate activation status with Sales &amp; Customer Success when needed.</li></ul>6. Performance &amp; Support<ul><li>Ensure partners reach expected order levels after activation.</li><li>Support partners with any portal usage queries.</li><li>Resolve escalations internally and externally.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Corporate Onboarding Executive

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