passenger service agent

Keolis

<div>To develop strategy and exercise effective leadership in planning, development and management of stations and car parks. Through this, the Passenger Services Manager will contribute to the delivery of a safe, secure, reliable, world-class and customer focused environment within the Passenger Service Department and Dubai Metro.
KEY RESPONSIBILITIES
<ul>
<li>Plan, manage and lead allocated stations resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro.</li>
<li>Plan and manage a safe and secure environments within the station, car park and onboard services.</li>
<li>Ensure that the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents,Customer Service Agents, Car Park Controllers and Car Park Attendants are adequately trained in their particular function and provide additional training and support when necessary.</li>
<li>Monitor service delivery and manage the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants to satisfy the committed performance targets.</li>
<li>Undertake a comprehensive check of all stations to ensure that they are in good order.</li>
<li>Dealing with cash management; ticketing management, metro fines and special events.</li>
<li>Advise the Head of Passenger Services and Operations Director of problems relating to the station and car park service delivery in a proactive and timely manner.</li>
<li>Manage and monitor manning level requirements and rostering for the station team.</li>
<li>Perform and act as Incident Officer and Silver Commander appointed by OCC Duty Manager.</li>
<li>Control and avoid overcrowding in station and on platforms, and ensure that passengers are entering/exiting the station in an orderly manner.</li>
<li>Conduct Level 3/2 Investigations as tasked by the Deputy Head of Passenger Service, Head of Passenger Service, Head of Operations/Head of Safety.</li>
<li>Approve, implement and action improvement measures resulting from investigations and / or operational experience.</li>
<li>Communicate and report details of incidents to Deputy Head of Passenger Service, Head of Passenger Service, senior management and public relations staff.</li>
<li>Contribute to the development and maintenance of standard operating procedures and work instructions with the Deputy of Head of Passenger Service, Head of Passenger Service, broader management team.</li>
<li>Conduct performance reviews, and manage any disciplinary action or grievances for the Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants.</li>
<li>Meeting the Key Performance Indicators according to the targets agreed with the Deputy Head of Passenger Service and Head of Passenger Service.</li>
<li>Responsible for ensuring Group Station Supervisors / Station Masters accommodate customer satisfaction surveys and audits in their Stations and correctly implement the corrective actions to ensure that passenger services are all committed to keeping the benchmark high.</li>
<li>Manage the station staff to ensure the outputs delivered are to an appropriate standard, on time, and within the allocated budget.</li>
<li>Managing staff welfare.</li>
<li>Provide assistance to the training department to deliver training courses.</li>
<li>Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.</li>
<li>Lead, manage and motivate the team, including coaching departmental supervisors or team leaders.</li>
<li>Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans within the assigned stations.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Ensure that employees understand how they contribute to departmental and organizational goals.</li>
<li>Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.</li>
<li>Perform and carry out other duties as instructed / directed by Deputy Head of Passenger Service Head of Passenger Service.</li></ul> 


KNOWLEDGE REQUIRED
<ul>
<li>OCC knowledge of systems and integration of the departments.</li>
<li>Thorough understanding of general station / train operations, Station / train crew management, roster arrangements, station / train operations, general depot working and OCC.</li></ul> 


KEY SKILLS
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Values driven and people oriented.</li></ul> 


EXPERIENCE
<ul>
<li>A minimum of 10-12 years of relevant work experience with excellent commercial knowledge and the ability to think within substantially diversified company procedures.</li>
<li>A minimum of 5 years of leading and a team of drivers in providing transport services.</li>
<li>A minimum of 5 years of management experience and/ or Customer Service Management experience and supervising a team of front line staff delivering customer services.</li>
<li>Thorough significant experience of station/ train operations and associated activities.</li>
<li>Ideally has experience of working with Training and Assessment Programs.</li></ul> 


EDUCATIONAL AND PROFESSIONAL QUALIFICATION
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification;</li>
<li>Preferably a certified passenger train driver (Train).</li></ul></div>

Passenger Services Manager - UAE National

Versar Global Solutions

<div>
 
 This Opportunity
 
 
 
 VGS is seeking a full-time
 
 Passenger Service Specialist
 
 in
 
 Kuwait
 
 to support the Air Terminal Ground Handling Services. Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, instructions and the Performance Work Statement.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Ensure passenger service functions are IAW AFI 24-605, Volumes, DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
 </li>
 <li>
 Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
 </li>
 <li>
 Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
 </li>
 <li>
 Ensure proper execution of the Lost &amp; Found and Mishandled baggage procedures.
 </li>
 <li>
 Assist with correct baggage build up and breakdown for baggage pallets for aircraft such as (but not limited to) C130, C17, C5, and 747 aircraft.
 </li>
 <li>
 Ensure proper posting of Space Available and Space Required passenger listings.
 </li>
 <li>
 Monitor personnel training and ensures compliance when determining travel eligibility.
 </li>
 <li>
 Verify GATES X-man Excel file inputs are accurate as per the PWS.
 </li>
 <li>
 Work with remote sites to ensure timely delivery of passenger information as per the PWS.
 </li>
 <li>
 Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
 </li>
 <li>
 Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
 </li>
 <li>
 Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
 </li>
 <li>
 Verify collection of orders for all flights as per the PWS and regulations.
 </li>
 <li>
 Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
 </li>
 <li>
 Enforce the screening exemption letter and provides the Passenger Manager updates when required.
 </li>
 <li>
 Monitor sterile passenger holding areas ensuring they are properly used and maintained.
 </li>
 <li>
 Ensure passengers are briefed on the AMC Commander&rsquo;s comment box location and reports any issues to the Passenger Service Manager.
 </li>
 <li>
 Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
 </li>
 <li>
 Ensure baggage is separated by destination as per the PWS.
 </li>
 <li>
 Monitor and ensure mishandled baggage is documented as per the PWS.
 </li>
 <li>
 Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
 </li>
 <li>
 Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
 </li>
 <li>
 Process Distinguished Visitors (DV&rsquo;s) working with Protocol office.
 </li>
 <li>
 Escort trucks, buses, personnel, DV&rsquo;s and other related ground conveyances and personnel as needed.
 </li>
 <li>
 Inspect, operate safely and keep clean (to include but not limited to) coaster buses, vans, aircraft staircases, and baggage belt loaders. Notify management when vehicles are not operating properly and turn vehicles in for repair.
 </li>
 <li>
 Park vehicles according to published vehicle parking plan in designated areas.
 </li>
 <li>
 Perform supplemental duties in Passenger Service or other work centers to support ATGHS aircraft handling as required/requested by Passenger Service Manager, AMCC, and Site/Alternate Managers.
 </li>
 <li>
 Safety compliance IAW Occupational Safety and Health Administration (OSHA) and Air Force Occupational Safety and Health Standards in accordance with DAFI 91-202, The U.S. Air Force Mishap Prevention Program and DAFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards. Ability to follow safety directives to maintain a healthy workplace safety culture.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Must have computer skills and be able to operate a variety of computer programs.
 </li>
 <li>
 Must be able to speak, read and write English fluently
 </li>
 <li>
 Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date
 </li>
 <li>
 Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
 </li>
 <li>
 Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
 </li>
 <li>
 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
 
 
 </li>
 </ul>
 
 Additional Required Qualifications
 
 
 
 <ul>
 <li>
 Must have one (1) years of working knowledge in performing Passenger Terminal Operations Services is preferred
 </li>
 <li>
 Experience in GATES systems and be familiar with all air terminal and flight-line operations is preferred.
 </li>
 <li>
 Customer Service skills/professional required.
 </li>
 <li>
 Must be detail oriented, motivated and drive to perform at a high level.
 </li>
 <li>
 Ability to work in adverse weather conditions is required.
 
 
 </li>
 </ul>
 
 Role Characteristics
 
 
 
 <ul>
 <li>
 Great interpersonal skills.
 </li>
 <li>
 Customer service oriented.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Ability to multi-task.
 
 
 </li>
 </ul>
 
 About Versar Global Solutions
 
 
 
 Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
 
 
 Versar Global Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
 
 
</div>

Passenger Service Specialist - ATGHS (USN)

SGS - Saudi Ground Services

<div>
 
 
 JOB DESCRIPTION
 
 
 
 ROLE PURPOSE
 
 
 To provide all necessary help and support to passengers as required by customers which may include check in, baggage processing, boarding of flights,, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints to achieve customers satisfaction.
 
 
 
 ROLES &amp; RESPONSIBILITIES
 
 
 
 Operational
 
 <ol>
 <li>
 Provide direct customer services, including check in, seat assignment, baggage checking, excess baggage collection, documentation and travel permission checks, passenger handling, re-routing and the coordination of activities in the terminal with concerned departments.
 </li>
 <li>
 Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
 </li>
 <li>
 Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
 </li>
 <li>
 Always maintain the highest standards of safety and security in alignment with SGS&rsquo;s safety and health regulations.
 </li>
 <li>
 Knowledge of customer service including assisting customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions that will be helpful to the customer.
 </li>
 <li>
 Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
 </li>
 <li>
 Resolve customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
 </li>
 </ol>
 
 
 JOB REQUIREMENTS
 
 
 
 
 QUALIFICATIONS
 
 
 
 Minimum Education Required
 
 <ul>
 <li>
 Minimum of a High school diploma
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant field is a plus
 </li>
 </ul>
 
 Professional Certifications Required
 
 <ul>
 <li>
 Not Applicable
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 Years of experience
 
 <ul>
 <li>
 0 - 1 year of relevant experience
 </li>
 </ul>
 
 
 LANGUAGES
 
 
 
 Language
 
 
 Proficiency Level
 
 
 English: Intermediate
 
 
 Arabic: Advanced
 
</div>

Customer Service Agent (وظائف موسمية)

Saeed & Mohammed Al Naboodah Group

<div>
 
 
 Purpose of the Job:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction through excellent services by following rules and regulations of travel industry. Ensure efficient front-line airline representation and customer service
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 
 Manage airline counters and passenger handling;
 
 
 Maintain service quality and airline brand standards
 
 
 Manage the sales counter, deal with walk-in, and telephone customers to provide up-to-date information on flights, packages, hotels, car hire and other travel services.
 
 
 Make bookings for travel services by computer or telephone.
 
 
 Issue tickets/travel documents and brief customer as appropriate.
 
 
 Follows-up on wait-listed and time limit bookings and coordinate with customers.
 
 
 Obtain pre-flight confirmations from passengers.
 
 
 Deal with lost tickets/baggage.
 
 
 Arrange delivery of documents.
 
 
 Ensure payment is received in full prior to travel.
 
 
 Distribute brochures where appropriate.
 
 
 Ensure all manuals and airline tariff information are up to date.
 
 
 Prepare daily sales report and reconcile for submission to Supervisor.
 
 
 Perform all the activities in compliance with the Company&rsquo;s QHSEMS and as per the assigned specific responsibilities.
 
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 Grade 12 and above
 
 
 
 
 
 
 Experience
 
 
 
 Minimum 2years of experience in a similar role within the travel industry.
 
 
 
 Knowledge &amp; Skills
 
 
 
 Fluent in English; Arabic an advantage.
 
 
 Computer literate.
 
</div>

Counter Operations Agent - GSA

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Riyadh Air

About the Company Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role We're coming to meet you inDubai!We're excited to invite you to be part of an exceptional team! After showcasing our iconic cabin fashion on the global stage at Paris Fashion Week, we're now offering you the opportunity to be a part of it. Ready to take flight with us? We're searching for exceptional individuals to join our world-class Cabin Crew team.As the face of Riyadh Air, our passengers will rely on you not only for a safe journey but for creating memorable moments that make them feel valued and cared for. We will provide comprehensive training to equip you with the skills needed to handle any situation confidently, always putting safety and customer care first.Driven by a passion for service excellence and a commitment to safety, you will make a real difference in the experience of every passenger on board. Whether it's assisting with their needs or ensuring a smooth and safe journey, you'll be at the forefront of ensuring the well-being of our guests.Every day presents a new adventure, as you travel the world and represent Riyadh Air. And, of course, you'll be part of a team that gets to wear our stylish, Paris-inspired cabin fashion-so you'll look as amazing as you feel!Are you ready to elevate your career and make a lasting impact? Join us and become part of a team that's dedicated to safety, service, and the thrill of adventure. About You What we're looking for ?<ul><li>A natural communicator with a passion for providing top-tier service while keeping our passengers safe and sound throughout their journey.</li><li>Someone who's ready to wear their smile and bring that "Hafawa" hospitality magic while ensuring everyone feels safe and secure, no matter where the journey takes you.</li><li>An adventurer at heart, team player, excited to be the face of Riyadh Air, take on new experiences and ready to embrace the thrill of travel all while making sure your passengers are in safe hands from takeoff to landing.</li></ul> Do you have what it takes to fly with us? Fluent in English?Great! Speak other languages? Even better! Communication is key when welcoming guests from around the world. Height & Reach:At least160 cm tallwith an arm reach of212 cm-just enough to reach those overhead bins and quickly access emergency equipment when needed. It's all about keeping our guests safe while staying efficient and prepared! Age requirement:You must be at least21 years oldto join our crew - because great adventures start at the right time! Swimming skills:Safety first! Confidence in water is a must-you should be able to swim with a flotation device in case of an emergency. Professional appearance:No visible tattoos or piercings in uniform-we take pride in a polished and professional look. Visa & relocation:You must meetSaudi employment visarequirements and be open to relocating to Riyadh, your new home. Education:A high school certificate or higher is required-because Knowledge andPersonalitygo hand in hand. Customer service experience:At leastone yearin hospitality or a customer-facing role- because a warm smile goes a long way! You'll be the heart of the Riyadh Air experience.We can't wait to meet you inDubai!If you're ready to take your career to new heights with a team that championssafety, service, and adventure, this is your moment. Apply now, and let's turn your dream job into reality-one flight at a time!Click"Apply"to submit your application! Our Talent Acquisition team will be reviewing applications soon, and we can't wait to connect with you.<img src="https://www.jobg8.com/Tracking.aspx?i4GQ2UhpbQMthZ7DdJ9CjpRyLCWmwID7w" width="0" height="0" />

Cabin Crew - Recruitment Event Dubai, United Arab Emirates

About the Company Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role We're coming to meet you in Lisbon!We're excited to invite you to be part of an exceptional team! After showcasing our iconic cabin fashion on the global stage at Paris Fashion Week, we're now offering you the opportunity to be a part of it. Ready to take flight with us? We're searching for exceptional individuals to join our world-class Cabin Crew team.As the face of Riyadh Air, our passengers will rely on you not only for a safe journey but for creating memorable moments that make them feel valued and cared for. We will provide comprehensive training to equip you with the skills needed to handle any situation confidently, always putting safety and customer care first.Driven by a passion for service excellence and a commitment to safety, you will make a real difference in the experience of every passenger on board. Whether it's assisting with their needs or ensuring a smooth and safe journey, you'll be at the forefront of ensuring the well-being of our guests.Every day presents a new adventure, as you travel the world and represent Riyadh Air. And, of course, you'll be part of a team that gets to wear our stylish, Paris-inspired cabin fashion-so you'll look as amazing as you feel!Are you ready to elevate your career and make a lasting impact? Join us and become part of a team that's dedicated to safety, service, and the thrill of adventure. About You What we're looking for ?<ul><li>A natural communicator with a passion for providing top-tier service while keeping our passengers safe and sound throughout their journey.</li><li>Someone who's ready to wear their smile and bring that "Hafawa" hospitality magic while ensuring everyone feels safe and secure, no matter where the journey takes you.</li><li>An adventurer at heart, team player, excited to be the face of Riyadh Air, take on new experiences and ready to embrace the thrill of travel all while making sure your passengers are in safe hands from takeoff to landing.</li></ul> Do you have what it takes to fly with us? Fluent in English?Great! Speak other languages? Even better! Communication is key when welcoming guests from around the world. Height & Reach:At least 160 cm tall with an arm reach of 212 cm - just enough to reach those overhead bins and quickly access emergency equipment when needed. It's all about keeping our guests safe while staying efficient and prepared! Age requirement:You must be at least 21 years old to join our crew - because great adventures start at the right time! Swimming skills:Safety first! Confidence in water is a must-you should be able to swim with a flotation device in case of an emergency. Professional appearance:No visible tattoos or piercings in uniform-we take pride in a polished and professional look. Visa & relocation:You must meet Saudi employment visa requirements and be open to relocating to Riyadh, your new home. Education:A high school certificate or higher is required-because Knowledge and Personality go hand in hand. Customer service experience:At least one year in hospitality or a customer-facing role- because a warm smile goes a long way! You'll be the heart of the Riyadh Air experience.We can't wait to meet you in Lisbon! If you're ready to take your career to new heights with a team that champions safety, service, and adventure, this is your moment. Apply now, and let's turn your dream job into reality-one flight at a time!Click "Apply" to submit your application! Our Talent Acquisition team will be reviewing applications soon, and we can't wait to connect with you.<img src="https://www.jobg8.com/Tracking.aspx?po0xv37%2fq5dxK0MWbs%2f75WJjpZjFtVB3i" width="0" height="0" />

Cabin Crew - Recruitment Event Lisbon, Portugal

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