passenger service agent

Transguard Group LLC

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently seeking to recruit a Guest Experience Executive– VIP Passenger Support on behalf of our client, an established and reputable name in premium aviation solutions, for their Dubai office. Job Summary- The Guest Experience Executive plays a vital role in delivering exceptional service to visitors and passengers from the moment they enter the terminal until they board the aircraft. As the first point of contact, the Executive represents the brand with elegance and professionalism, ensuring a seamless and memorable experience for all guests. Key Responsibilities- <ul><li>Welcome and assist passengers and visitors upon arrival at the terminal.</li><li>Ensure smooth and efficient guest movement from entry to aircraft boarding.</li><li>Represent the brand image with poise, professionalism, and courtesy.</li><li>Manage and support the handling of passenger passports throughout their stay.</li><li>Address guest inquiries and resolve issues promptly and effectively.</li><li>Coordinate with internal teams to ensure a seamless guest experience.</li><li>Maintain a high standard of service delivery in line with company values.</li></ul>

Guest Experience Executive– VIP Passenger Support

Terracotta medical services

Key Responsibilities:<ul><li>Greet passengers in a polite and professional manner at taxi pick-up and drop-off points.</li><li>Assist passengers with boarding and exiting vehicles, including handling luggage or mobility aids.</li><li>Provide information about Dubai Taxi services, fares, routes, and payment options.</li><li>Support passengers with special needs, including People of Determination (POD), by ensuring accessibility and comfort during their journey.</li><li>Coordinate with drivers, dispatchers, and control centers to ensure smooth operations and timely service.</li><li>Handle customer queries, complaints, and feedback courteously and escalate unresolved issues to supervisors.</li><li>Monitor taxi queues and assist in managing passenger flow at high-traffic locations (e.g., airports, malls, hotels, metro stations).</li><li>Maintain a clean and professional appearance that reflects Dubai Taxi&rsquo;s brand image.</li><li>Follow all safety, security, and operational procedures set by the company and RTA.</li></ul>Job Type: Full-timePay: AED3,000.00 per monthApplication Question(s):<ul><li>Salary for the role is AED 3000 + Visa &amp; Insurance .Please apply if you agree with the offer</li><li>We are looking only for immediate joiners ?Do you have any notice period?</li></ul>Experience:<ul><li>Customer Handling : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Passenger Assistant Officer

Serco

<div>Customer Service Representative 
Impact a better future
Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. 
We have been operating in the Middle East since 1947 and have a profound understanding of the region. 
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. 
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges. 
+impact:
+impact, Serco&rsquo;s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business. 
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset &amp; facilities management, HSQ and sustainability. 
Our work ensures a positive impact where it matters most. 
We&rsquo;re different because we do. 
 
Your Opportunity
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service. You will be an integral part of the customer service team and will take pride in making a positive contribution to the experience of every customer you have the pleasure of engaging with. 
The ideal candidate will have a strong passion for helping others. They will be a confident, articulate communicator with the ability to adapt communication style to reach different audiences from all walks of life. This role would suit someone who is detail orientated, has strong organisational skills, the ability to handle multiple priorities and is comfortable working in a fast-paced team-orientated environment. 
This role will be based in Palm Jumeirah Monorail, Dubai. 
Key accountabilities<ul><li>
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.</li><li>
Carry out controlled/uncontrolled/emergency evacuation of passengers.</li><li>
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.</li><li>
Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.</li><li>
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.</li><li>
Provide ticket sales, train services information and respond to passenger enquiries.</li></ul> 
Specific requirements<ul><li>
Must be comfortable driving the monorail as part of their duty</li><li>
Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li><li>
Good literacy and numeracy skills required for the role.</li><li>
Ability to understand complex systems and possess good IT skills</li><li>
Numeracy, in dealing/recording cash transactions.</li><li>
A minimum of 2 years&rsquo; experience as front-line staff delivering customer service in a Metro station or equivalent;</li><li>
A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.</li><li>
Experience and understanding of dealing with customers and conflict resolution techniques.</li><li>
Basic understanding of station operations and associated activities.</li></ul> 
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div>

Customer Service Representative-Palm Jumeirah Monorail

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Gulf Air

<div>JOB PURPOSE 
<h3 class="jobSectionHeader">
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.</h3>
KEY ACCOUNTABILITIES 
<ul><li><h3 class="jobSectionHeader">
Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.</h3></li><li><h3 class="jobSectionHeader">
Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.</h3></li><li><h3 class="jobSectionHeader">
Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.</h3></li><li><h3 class="jobSectionHeader">
Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.</h3></li><li><h3 class="jobSectionHeader">
Cross-sell and/or up-sell services to passengers.</h3></li><li><h3 class="jobSectionHeader">
Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.</h3></li><li><h3 class="jobSectionHeader">
Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.</h3></li><li><h3 class="jobSectionHeader">
Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.</h3></li></ul>
QUALIFICATIONS, EXPERIENCE &amp; SKILLS 
<ul><li><h3 class="jobSectionHeader">
High National Diploma</h3></li></ul>
Experience<ul><li>
1-2 years of working experience in sales, customer service and promotional services.</li></ul><div>
Job Specific Skills:</div><ul><li><h3 class="jobSectionHeader">
Ability to work calmly under pressure.</h3></li><li><h3 class="jobSectionHeader">
Basic administrative skills</h3></li><li><h3 class="jobSectionHeader">
In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.</h3></li><li><h3 class="jobSectionHeader">
Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.</h3></li></ul></div>

AGENT - HOSPITALITY SERVICES

Keolis

<div>The purpose of this position is to assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram to draw insights to drive continuous improvement.
MAIN RESPONSIBILITIES
<ul>
<li>Assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram.</li>
<li>Tasks include tracking, analysing and interpreting all customer data including complaints and feedback, satisfaction surveys and mystery shopper results, procuring and managing the Customer Satisfaction Survey, and designing and building reports and dashboards.</li>
<li>Review passenger KPIs against targets and recommend improvements.</li>
<li>Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement.</li>
<li>Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management.</li>
<li>Use Business Intelligence tools to develop visualisation for an evidence-based approach to performance monitoring.</li>
<li>Support the marketing team to assess the performance of the marketing activities and adapt future activity based on the lessons learnt.</li>
<li>Provide accurate performance reports for contractual meetings, internal and executive meetings.</li>
<li>Create performance dashboards covering all aspects of customer service performance.</li>
<li>Perform and carry out other duties as instructed / directed by the Performance &amp; Planning Manager and Head of Planning &amp; Performance.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.</li>
<li>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
<li>Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.</li>
<li>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</li></ul> 


KEY SKILLS
<ul>
<li>Proficient in spoken and written English.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li>
<li>Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools.</li>
<li>Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.</li>
<li>Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li></ul> 


EDUCATIONAL QUALIFCATION
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline.</li></ul></div>

Passenger Analyst

Riyadh Air

About the Company Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role We're coming to meet you inDubai!We're excited to invite you to be part of an exceptional team! After showcasing our iconic cabin fashion on the global stage at Paris Fashion Week, we're now offering you the opportunity to be a part of it. Ready to take flight with us? We're searching for exceptional individuals to join our world-class Cabin Crew team.As the face of Riyadh Air, our passengers will rely on you not only for a safe journey but for creating memorable moments that make them feel valued and cared for. We will provide comprehensive training to equip you with the skills needed to handle any situation confidently, always putting safety and customer care first.Driven by a passion for service excellence and a commitment to safety, you will make a real difference in the experience of every passenger on board. Whether it's assisting with their needs or ensuring a smooth and safe journey, you'll be at the forefront of ensuring the well-being of our guests.Every day presents a new adventure, as you travel the world and represent Riyadh Air. And, of course, you'll be part of a team that gets to wear our stylish, Paris-inspired cabin fashion-so you'll look as amazing as you feel!Are you ready to elevate your career and make a lasting impact? Join us and become part of a team that's dedicated to safety, service, and the thrill of adventure. About You What we're looking for ?<ul><li>A natural communicator with a passion for providing top-tier service while keeping our passengers safe and sound throughout their journey.</li><li>Someone who's ready to wear their smile and bring that "Hafawa" hospitality magic while ensuring everyone feels safe and secure, no matter where the journey takes you.</li><li>An adventurer at heart, team player, excited to be the face of Riyadh Air, take on new experiences and ready to embrace the thrill of travel all while making sure your passengers are in safe hands from takeoff to landing.</li></ul> Do you have what it takes to fly with us? Fluent in English?Great! Speak other languages? Even better! Communication is key when welcoming guests from around the world. Height & Reach:At least160 cm tallwith an arm reach of212 cm-just enough to reach those overhead bins and quickly access emergency equipment when needed. It's all about keeping our guests safe while staying efficient and prepared! Age requirement:You must be at least21 years oldto join our crew - because great adventures start at the right time! Swimming skills:Safety first! Confidence in water is a must-you should be able to swim with a flotation device in case of an emergency. Professional appearance:No visible tattoos or piercings in uniform-we take pride in a polished and professional look. Visa & relocation:You must meetSaudi employment visarequirements and be open to relocating to Riyadh, your new home. Education:A high school certificate or higher is required-because Knowledge andPersonalitygo hand in hand. Customer service experience:At leastone yearin hospitality or a customer-facing role- because a warm smile goes a long way! You'll be the heart of the Riyadh Air experience.We can't wait to meet you inDubai!If you're ready to take your career to new heights with a team that championssafety, service, and adventure, this is your moment. Apply now, and let's turn your dream job into reality-one flight at a time!Click"Apply"to submit your application! Our Talent Acquisition team will be reviewing applications soon, and we can't wait to connect with you.<img src="https://www.jobg8.com/Tracking.aspx?i4GQ2UhpbQMthZ7DdJ9CjpRyLCWmwID7w" width="0" height="0" />

Cabin Crew - Recruitment Event Dubai, United Arab Emirates

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