passenger service agent

Alliance Ground International

Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Passenger Service Agent

Dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
 
Essential Duties and Responsibilities-Passenger Service Agent
 
Electronic check-in of passengers for international travel
 
Verification of documents for international and domestic flights
 
Assign passenger seats.
 
Ensure correct boarding passes are provided to each passenger for the assigned flight.
 
Verify ticket and seat reservations.
 
Match manifest to on-board count
 
Announce arrivals and departures as necessary.
 
Provide information to passengers/customers as requested.
 
Connect/disconnect Jetway/stairs as necessary.
 
Assist with baggage tagging and baggage claim reports.
 
Maintain current knowledge of all flight times during designated shift.
 
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
 
Performing other duties as assigned
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Possess a high school diploma or GED equivalent.
 
Excellent communication and interpersonal skills
 
Possess basic computer literacy.
 
Ability to stand, bend, stoop, and walk for extended periods of time.
 
Push, pull, lift, and load up to 70 pounds.
 
Exceptional customer service skills
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
 
shift hours: 3:00pm-7:45pm
 hourly rate $16.00
 
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Swissport

<div>
 Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;
 
 
 We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
 
 
 
 Job Summary
 
 
 
 Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
 
 
 The expected pay rate is $15/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
 
 
 
 Your activities
 
 
 
 <ul>
 <li>
 Inspect and verify passenger documentation
 </li>
 <li>
 Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
 </li>
 <li>
 Manage passenger baggage processing including handling and fee calculation if applicable
 </li>
 <li>
 Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
 </li>
 <li>
 Direct passengers through Customs, Immigration, and Quarantine, as required
 </li>
 <li>
 Make public address announcements as required
 </li>
 <li>
 Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
 </li>
 <li>
 Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
 </li>
 <li>
 Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
 </li>
 <li>
 Produce all required, work-related documentation
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Your profile
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalent
 </li>
 <li>
 Passionate about customer service and must have relevant work experience
 </li>
 <li>
 Excellent communication skills (written and verbal) in country specific language
 </li>
 <li>
 Additional languages desirable
 </li>
 <li>
 Commitment to continuous improvement
 </li>
 <li>
 Self motivated and able to work independently
 </li>
 <li>
 Attentive to detail and numerate
 </li>
 <li>
 Ability to follow processes and procedures and apply flexible approach when required
 </li>
 <li>
 Must be able to type and learn airline specific computer reservation/ ticketing software
 </li>
 <li>
 Willingness to work in inclement weather
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Retirement plan
 </li>
 <li>
 Tuition reimbursement
 </li>
 <li>
 Vision insurance
 
 
 </li>
 </ul>
 At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
 
 Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
 
 
 Join Swissport today and be part of a team that connects the world of aviation!
</div>

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.
 
 
 This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
 </li>
 <li>
 Host self-service kiosks and verify passengers&rsquo; documents prior to boarding aircrafts
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
 </li>
 <li>
 Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
 
 
 </li>
 </ul>
 
 Alaska Airlines Side
 
 
 
 
 Shift: 11:00-12:00 and 14:30 - 1500
 
 
 
 Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.
 
 
 
 Safety, Security, Wellbeing And Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
 </li>
 <li>
 Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
 </li>
 <li>
 Ability to proficiently read, write and speak English, excellent communication skills
 </li>
 <li>
 Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
 </li>
 <li>
 Able to stand for long periods of time at the ticket counter and gate check-in areas.
 
 
 </li>
 </ul>
 Would you like to see more detail on what we are looking for? Please see the following job description for further information
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be at least 18 years of age
 </li>
 <li>
 Must pass a pre-employment drug screen
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be comfortable lifting/moving up to 70lbs of cargo and baggage
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas
 </li>
 <li>
 Must pass FBI background check and obtain US Customs seal
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Ability to learn quickly
 </li>
 <li>
 Ability to understand and carry out oral and written instructions and request clarification when needed
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Ability to work as part of a team
 </li>
 <li>
 Ability to build relationships
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 401K, STD, LTD, and more
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Paid Parking
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $15.00 /hour
 
 
 </li>
 </ul>
 
 Diversity
 
 
 
 Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
 
 
 Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
 
 
 As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
 
 
 
 Application Instructions
 
 
 
 Is this role ticking all the boxes for you? If so, please click apply now!
</div>

<div>Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing
<ul>
<li>Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.</li>
<li>Host self-service kiosks and verify passengers&rsquo; documents prior to boarding aircrafts</li>
<li>Interpret identification labels along with baggage and cargo routing tags.</li>
<li>Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).</li>
<li>Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.</li>
</ul>
Alaska Airlines Side

Shift: 11:00-12:00 and 14:30 - 1500

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.

What we are looking for:
<ul>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.</li>
<li>Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.</li>
<li>Ability to proficiently read, write and speak English, excellent communication skills</li>
<li>Must have a positive, can-do, upbeat personality, able to remain calm under pressure.</li>
<li>Able to stand for long periods of time at the ticket counter and gate check-in areas.</li>
</ul>
Would you like to see more detail on what we are looking for? Please see the following job description for further information

Qualifications
<ul>
<li>Must be at least 18 years of age</li>
<li>Must pass a pre-employment drug screen</li>
<li>Ability to proficiently read, write and speak English</li>
<li>Must be comfortable lifting/moving up to 70lbs of cargo and baggage</li>
<li>Must be able to stand for long periods of time at the ticket counter and gate check-in areas</li>
<li>Must pass FBI background check and obtain US Customs seal</li>
<li>Must be available and flexible to work variable shifts including weekends and holidays</li>
<li>Prior Customer Service Experience Strongly Preferred</li>
<li>Intermediate Computer Skills Required</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to learn quickly</li>
<li>Ability to understand and carry out oral and written instructions and request clarification when needed</li>
<li>Strong interpersonal skills</li>
<li>Ability to work as part of a team</li>
<li>Ability to build relationships</li>
</ul>
Benefits
<ul>
<li>Advancement Opportunities</li>
<li>Medical, Dental, Vision</li>
<li>401K, STD, LTD, and more</li>
<li>Paid Training</li>
<li>Paid Parking</li>
<li>Uniform Provided</li>
<li>$15.00 /hour</li>
</ul>
Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!</div>

Maximus Global Services

<div>Summary/Objective 
 Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers, 
 Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.</li><li>
Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.</li><li>
Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.</li></ul>
 Competencies<div>
 1.Teamwork Orientation</div><ul><li>
Stress Management</li><li>
Ethical Conduct</li><li>
Good Communication</li><li>
Customer/Client Focus</li></ul>
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates at an airport setting (inside terminal).
Physical Demands
This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
Travel
No travel is expected for this position.
Required Education and Experience<div><ul><li>
High school diploma or GED.</li></ul></div>
Additional Eligibility Qualifications<ul><li>
Must exhibit exceptional customer service</li></ul><ul><li>
As a condition of employment, employee must successfully complete a background investigation.</li><li>
Must be able to read, write and speak English.</li><li>
Maintain a relationship with both employees and clients</li></ul><ul><li>
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.</li><li>
Must be able to read and understand all operating and airport procedures and instructions.</li><li>
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)</li></ul></div>

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10000 passenger service agent jobs Near Me

Passenger Service Agent

Passenger Service Agent

Passenger Service Agent

Passenger Service Agent

Passenger Service Agent

Passenger Service Agent

Passenger Service Agent