passenger service supervisor

Trego/Dugan Aviation

<div><div><h1 class="jobSectionHeader"><b>GENERAL PURPOSE OF JOB:</b></h1><div>
The Passenger Service Manager is an independent and objective body that reviews and evaluates customer and compliance issues/concerns within the station. The position ensures the station and employees are in compliance with the rules and regulations of the airlines, regulatory agencies that company policies and procedures are being followed, and that behavior in the organization meets the company&rsquo;s Standards of Conduct.</div><div></div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><ul><li>
Investigate Passenger Service issues and work on solutions</li><li>
Ensure all products handled have adequate staffing scheduled</li><li>
Investigate and assist in resolving PS Lead and Supervisor concerns.</li><li>
Work with Management on PS initiatives.</li><li>
Assist with various administrative functions</li><li>
Develop and implement customer service strategies to improve service</li><li>
Identify and address staff training and coaching needs</li><li>
Assist Leadership with planning, organizing implementation</li><li>
Periodically reviews and self-audit the station to ensure continuing currency and relevance in providing guidance to management and employees.</li><li>
Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.</li><li>
Collaborates with other departments (e.g., PSA, GOA, Supervisor&rsquo;s, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.</li><li>
Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.</li><li>
Determine the operations audit procedures and principles.</li><li>
Perform monthly, quarterly, annual operations audit of all airlines currently served by TDA at the station to include but not limited to Station audit, GSE audit, training records, and performance tests.</li><li>
Establish the parameters for evaluating the performance.</li><li>
Prepare an operations audit timeline. Plan the commencement and conclusion dates.</li><li>
Ensure station compliance of baggage and its accurate reporting to include but not limited to F9 BMAS, and G4 baggage.</li><li>
Perform in-depth evaluations, audits and inspections as a part of an ongoing Internal Evaluation Program to assess the managerial controls and processes in Passenger service and Ramp operations.</li><li>
Identify findings, concerns and risk assessments to determine the causes of deficiencies and detect needed enhancements to Passenger service and Ramp operations.</li><li>
Coordinate with the station supervisors to analyze and evaluate audit findings, comprehensive fixes and trends, and create a plan of action to identify and correct non-compliance issues.</li><li>
Go through the result of the previous audit report and check its application.</li><li>
Identify the areas for improvements and those with better scope.</li><li>
Prepare written reports to Station manager and senior management that detail the scope of each audit, audit findings, root causes, and corrective actions.</li><li>
Track findings and corrective actions to ensure that follow-up actions have been taken and are effective.</li><li>
Conduct event-specific investigations into all non-compliance related aspects of station operations, including, but not limited to accidents, incidents (HAZMAT, OSHA, EPA, etc.) and others as appropriate.</li><li>
Conduct regular observations of the operation and report findings to the Station Manager.</li><li>
Prepare quarterly and biannual report for senior management including, but not limited to, safety and risk findings, corrective actions and evaluations of the effectiveness of those actions.</li><li>
Ensure compliance through scheduled audits</li><li>
Other duties as assigned by management</li></ul><div></div><div><b><br>
COMPETENCY/BEHAVIORAL</b><b> </b><b>REQUIREMENTS:</b></div><ul><li>
Demonstrates professionalism, approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Displays accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality; maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace; maintains confidentiality.</li></ul><ul><li>
Demonstrates dependability - Arrives to works on time; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; exhibits sound and accurate judgment.</li><li>
Demonstrates oral and written communication, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; exhibits objectivity and openness to others' views; gives and welcomes feedback. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.</li></ul><ul><li>
Demonstrates organizational support, follows policies and procedures; completes administrative tasks correctly and on time; looks for ways to improve and promote quality; exhibits accuracy and thoroughness.</li><li>
Demonstrates Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks; meets productivity standards; completes work in timely manner; adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly.</li></ul><div></div><div><b><br>
OTHER REQUIREMENTS AND QUALIFICATIONS:</b></div><div>
Education: High School Diploma or Equivalent, College preferred</div><div>
Experience: Three (3) years airline administrative experience. Two (2) years supervisory experience in airline industry or equivalent. Must be able to perform role of a Passenger Service Agent.</div><div>
Knowledge: Proficient with computer and Microsoft Office Suite</div></div></div><div></div>

Airline Passenger Service Manager, RDU

Versar, Inc.

<div><p><b>This Opportunity</b></p><p>
VGS is seeking a full-time <b>Passenger Service Specialist</b> in <b>Kuwait</b> to support the Air Terminal Ground Handling Services. Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, instructions and the Performance Work Statement.</p><p><b>
Your Impact</b></p><ul><li>
Ensure passenger service functions are IAW AFI 24-605, Volumes, DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.</li><li>
Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.</li><li>
Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.</li><li>
Ensure proper execution of the Lost &amp; Found and Mishandled baggage procedures.</li><li>
Ensure proper posting of Space Available and Space Required passenger listings.</li><li>
Monitor personnel training and ensures compliance when determining travel eligibility.</li><li>
Verify GATES X-man Excel file inputs are accurate as per the PWS.</li><li>
Work with remote sites to ensure timely delivery of passenger information as per the PWS.</li><li>
Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.</li><li>
Ensure passengers are properly assisted with visa and passport issues as per developed procedures.</li><li>
Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.</li><li>
Verify collection of orders for all flights as per the PWS and regulations.</li><li>
Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.</li><li>
Enforce the screening exemption letter and provides the Passenger Manager updates when required.</li><li>
Monitor sterile passenger holding areas ensuring they are properly used and maintained.</li><li>
Ensure passengers are briefed on the AMC Commander&rsquo;s comment box location and reports any issues to the Passenger Service Manager.</li><li>
Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.</li><li>
Ensure baggage is separated by destination as per the PWS.</li><li>
Monitor and ensure mishandled baggage is documented as per the PWS.</li><li>
Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.</li><li>
Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.</li><li>
Process Distinguished Visitors (DV&rsquo;s) working with Protocol office.</li><li>
Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.</li></ul><p><b>
Who You Are</b></p><p><b>
Required Qualifications</b></p><ul><li>
Must have computer skills and be able to operate a variety of computer programs.</li><li>
Must be able to speak, read and write English fluently</li><li>
Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date</li><li>
Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.</li><li>
Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.</li><li>
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</li></ul><p><b>
Additional Required Qualifications</b></p><ul><li>
Must have one (1) years of working knowledge in performing Passenger Terminal Operations Services.</li><li>
Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.</li><li>
Customer Services professional.</li><li>
Must be detail oriented, motivated and drive to perform at a high level.</li></ul><p><b>
Role Characteristics</b></p><ul><li>
Great interpersonal skills.</li><li>
Customer service oriented.</li><li>
Team player.</li><li>
Ability to multi-task.</li></ul><p><b>
About Versar Global Solutions</b></p><p>
Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.</p><p>
Versar Global Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</p><p>
#LI-CB1</p></div>

Passenger Service Specialist - ATGHS (USN)

<div><div><div><div><div><div><div><div><p><b>This Opportunity
</b></p><p>VGS is seeking a full-time <b>Passenger Service Specialist </b>in <b>Kuwait </b>to support the Air Terminal Ground Handling Services. Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, instructions and the Performance Work Statement.
</p><p><b>Your Impact
</b></p><ul><li>Ensure passenger service functions are IAW AFI 24-605, Volumes, DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
</li><li>Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
</li><li>Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
</li><li>Ensure proper execution of the Lost &amp; Found and Mishandled baggage procedures.
</li><li>Ensure proper posting of Space Available and Space Required passenger listings.
</li><li>Monitor personnel training and ensures compliance when determining travel eligibility.
</li><li>Verify GATES X-man Excel file inputs are accurate as per the PWS.
</li><li>Work with remote sites to ensure timely delivery of passenger information as per the PWS.
</li><li>Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
</li><li>Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
</li><li>Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
</li><li>Verify collection of orders for all flights as per the PWS and regulations.
</li><li>Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
</li><li>Enforce the screening exemption letter and provides the Passenger Manager updates when required.
</li><li>Monitor sterile passenger holding areas ensuring they are properly used and maintained.
</li><li>Ensure passengers are briefed on the AMC Commander&rsquo;s comment box location and reports any issues to the Passenger Service Manager.
</li><li>Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
</li><li>Ensure baggage is separated by destination as per the PWS.
</li><li>Monitor and ensure mishandled baggage is documented as per the PWS.
</li><li>Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
</li><li>Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
</li><li>Process Distinguished Visitors (DV&rsquo;s) working with Protocol office.
</li><li>Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
</li></ul><p><b>Who You Are
</b></p><p><b>Required Qualifications
</b></p><ul><li>Must have computer skills and be able to operate a variety of computer programs.
</li><li>Must be able to speak, read and write English fluently
</li><li>Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date
</li><li>Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
</li><li>Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
</li><li>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
</li></ul><p><b>Additional Required Qualifications
</b></p><ul><li>Must have one (1) years of working knowledge in performing Passenger Terminal Operations Services.
</li><li>Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
</li><li>Customer Services professional.
</li><li>Must be detail oriented, motivated and drive to perform at a high level.
</li></ul><p><b>Role Characteristics
</b></p><ul><li>Great interpersonal skills.
</li><li>Customer service oriented.
</li><li>Team player.
</li><li>Ability to multi-task.
</li></ul><p><b>About Versar Global Solutions
</b></p><p>Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
</p><p>Versar Global Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
</p><p>#LI-CB1</p></div></div></div></div></div></div></div></div>

The Emirates Group

<b>Job Purpose </b><p>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always  Fly Better.  As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us as a Passenger Entertainment Publications Officer and experience a fast-paced, multicultural environment where your ideasand expertise will help shape the future of aviation. Here, you ll growalongside professionals from diverse backgrounds, contributing to our sharedsuccess and making your mark on a global stage.</p> <p> <br> </p> <p>The job holder supports the Passenger Entertainment &amp; Communications Manager in developing inflight publications, passenger communications, entertainment programming and information pages for Emirates inflight entertainment</p> <p>In this role, you will:</p> <ul> <li>Inflight Publications: Co-ordinate, update and promote content in inflight publications. This includes Emirates Inflight Entertainment (IFE) across Hollywood movies, Arabic, Bollywood, world films, TV series, music, podcasts, wi-fi, inflight shopping, Dubai events and more. Adhering to schedules in order to ensure that IFE publications are produced and delivered on time every issue and maintaining accuracy within the content and alignment with brand guidelines.</li> <li>Interactive Content: Incorporate and promote Dubai tourism and events into the information pages of the IFE, offering passengers an in-depth overview of Dubai and the UAE. Ensure that seatback interactive content is continually reviewed and updated as necessary, liaising with the management and relevant external suppliers to establish, update schedules and create new content and promotions to Emirates requirements.</li> <li>Inflight Retail Content: Ensure that the inflight shopping (EmiratesRED) is updated on the seatback IFE to align with the latest catalogue offering. Work with IFE suppliers to promote inflight shopping on the seatback IFE.</li> <li>Airshow: Coordinate with Corporate Communications to produce required elements to support campaigns such as new route introductions and various passenger communications messages used on the air show system. Oversee the periodic update of all graphics shown here.</li> <li>Cabin Crew communications: Write and publish internal communications about inflight entertainment topics when required. Liaise with department management, Corporate Communications, IFE suppliers and EK engineering when relevant to ensure that all required messages are included and approved. Production of other ad-hoc elements such as short videos may be required to ensure that the message is communicated effectively as required. The job holder is responsible for monitoring cabin crew feedback to ensure that all operational issues are identified and addressed via these methods.</li> <li>Launch of new IFE products: Support the management team and lead if necessary the smooth incorporation of new IFE products (i.e. new media content categories, new system features, additional languages, etc.) into the IFE and publications</li> <li>Standards and suitability: Ensure that all editorial and pictorial content used for presentation to passengers or crew meets corporate brand guidelines and established product standards and is suitable for multinational passenger audiences</li> <li>Inflight literature (non-publications): Continually review all inflight materials for suitability, accuracy, clarity, design suitability and opportunity for product improvement. This includes items such as headphone bags, instructional cards, promotional literature, etc. New designs to be developed in coordination with the management and approval of all relevant parties.</li> </ul> Qualification <p>To be considered for the role, you must meet thebelow requirements:</p> <ul> <li>Experience in Marketing &amp; Media Communications. Graphic Design</li> <li>Degree in media, communications, graphic design or a related field.</li> <li>The position demands at least 3 years? experience in publishing, marketing/communications, media/entertainment or inflight entertainment. The job holder will have a keen interest in entertainment including movies, music, TV, podcasts, games and publishing.</li> <li>Computers are used extensively and thorough knowledge of MSOffice (Excel, Word, Access, Outlook, Teams) is essential. Knowledge of desktop publishing tools (Adobe, etc.) and video editing applications (Premiere Pro, etc.) is preferred. Further training on certain specialist PC programmes may be required beyond current knowledge, as use of such application programmes is extensive and complex.</li> <li>The post holder must be able to articulate clearly and concisely in both the written and spoken form. Excellent communication skills are of paramount importance and the job holder must be able to assimilate, interpret and communicate complex information quickly and effectively.</li> <li>Having knowledge of inflight entertainment systems, media encoding and content delivery to aircraft is preferred.</li> </ul> <p>AtEmirates Group, we re committed to providing our employees with opportunitiesto grow and develop their careers. If you re looking for a challenging andrewarding opportunity, apply today and join our team!</p> <p> <br> </p> Salary &amp; benefits <p>You will be paid an hourly rate working 42 hours per week, Monday to Friday.</p> <p>You will have access to the Emirates Platinum Card, offering you discounts and special offers at over 600 retailers, hotels, restaurants, and service providers.</p>

Passenger Entertainment Publications Officer - Temporary contract

Road and Transport, RTA Dubai

<br>Job Title<br>Passenger Transport Inspector   Roads and Transport Authority   Dubai, UAE<br>Job Description<br>Passenger Transport Inspector   Roads and Transport Authority   Dubai, UAE<br> <br>Position Overview<br>The Passenger Transport Inspector will be responsible for monitoring passenger transport activities across Dubai, ensuring compliance with regulations, and addressing violations. The role involves conducting field inspections, issuing fines, and preparing reports to support the enforcement of passenger transport standards.<br> <br>Location: UAE<br>Location: Dubai<br>Industry: Transportation/Trucking/Railroad<br>Function: Building-Construction Inspection<br>Gender: Any<br>Candidate Nationality: UAE Only<br>Job Type: Full-time<br> <br>What You ll Do<br> <br>* Conduct field inspections in response to public complaints and prepare reports for the supervisor.<br>* Inspect vehicles during pull-out and return, ensuring internal and external cleanliness.<br>* Record offences and submit attachments to the franchising and enforcement department.<br>* Follow daily work schedules assigned by the supervisor.<br>* Rotate across areas to detect offenders involved in smuggling passengers and issue fines.<br>* Inspect vehicles on demand to confirm drivers have valid permits.<br>* Provide daily reports on obstacles encountered during inspections.<br>* Verify contracts between luxury transport companies, hotels, and bus operators for compliance.<br>* Perform foot patrol inspections in areas where smuggling of passengers is suspected.<br>* Monitor passengers to ensure no violations occur across Dubai.<br>* Issue fines electronically for offenders.<br>* Inspect vehicle side numbers to confirm they match plate numbers.<br> <br>Ideal Profile<br> <br>* High school certificate or equivalent.<br>* 0 2 years of experience in inspection, enforcement, or transportation-related roles.<br>* Strong attention to detail and ability to detect and report violations.<br>* Good communication skills for interacting with the public and reporting findings.<br>* Ability to work flexible shifts and perform field duties across the Emirate.<br>* Computer literacy and familiarity with electronic reporting systems.<br> <br><br>

Passenger Transport Inspector

MV Transportation

<div>Overview:
<div>
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.</div>
Responsibilities:
<div>
MV Transportation is seeking a <b>Road Supervisor</b>. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements.</div><div></div><div><b><br>
Job Responsibilities:</b></div><ul><li>
Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.</li><li>
Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.</li><li>
Monitor street operations for on-time performance and schedule and route adherence.</li><li>
Provide customer information for site personnel and at key locations.</li><li>
Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.</li><li>
Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.</li><li>
Fill vacant shifts as necessary to ensure full service delivery.</li><li>
Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.</li><li>
Identify potential rerouting required as a result of traffic, construction or accident situations.</li><li>
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.</li><li>
Assist operators with service or passenger problems.</li><li>
Assist dispatch and maintenance staff with vehicle change outs that occur in the field.</li><li>
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.</li><li>
Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.</li><li>
Accurately document all field observations and ensure file maintenance.</li></ul>
Qualifications:
<div><b>
Talent Requirements:</b></div><ul><li>
High School diploma or equivalent.</li><li>
Certifications according to local contract requirements.</li><li>
Previous passenger transportation in current project or similar environment required.</li><li>
Previous training and/or field supervision experience preferred but not required.</li><li>
Excellent safety and service record.</li><li>
Knowledge of local training program and local operations.</li><li>
Familiarization with service area.</li><li>
Knowledge of client and service performance requirements.</li><li>
Ability to manage emergency situations.</li><li>
Knowledge of project specific vehicles, components and data/communications systems.</li><li>
Knowledge of State and Federal regulations and corporate safety programs and policies.</li><li>
Ability to read, write and speak English.</li><li>
Ability to communicate effectively and work with all departments.</li><li>
Ability to work independently and objectively.</li></ul><div><i>
Starting pay rate: $26.78/hour</i></div><div></div><div><i><br>
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</i></div><div></div><div><i><br>
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.</i></div><div></div><div><br>
#appcast</div></div>

Road Supervisor

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Duty Supervisor - Tabuk
</div></div><div><div>Ref #
</div><div>227574
</div></div><div><div>Location
</div><div>Kingdom Of Saudi Arabia - Tabuk
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 29-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Tabuk, Kingdom of Saudi Arabia as Airport Services Duty Supervisor.</p><p>
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.</p><p>
Key accountabilities include:</p><ul><li>
Act as station coordinator in liaison with the ground handling agent and QR.</li><li>
Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.</li><li>
Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.</li><li>
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.</li><li>
Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.</li><li>
Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.</li><li>
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.</li><li>
Primary contact for all agents who may need assistance with questions, problems or discrepancies.</li><li>
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations to ensure safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.</li></ul><p>
Be part of an extraordinary story</p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>The successful candidate will have the following qualifications and skills:</p><ul><li>
Relevant College or University qualification.</li><li>
Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.</li><li>
Excellent communication skills with fluency in English language.</li><li>
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.</li><li>
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.</li><li>
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.</li><li>
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.</li><li>
High level of computer literacy.</li><li>
Excellent customer focus and service delivery.</li></ul><p>
About Qatar Airways Group:</p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227574</div></div></div></div></div></div></div></div>

Airport Services Duty Supervisor - Tabuk

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Airline Passenger Service Manager, RDU

Passenger Service Specialist - ATGHS (USN)

Passenger Service Specialist - ATGHS (USN)

Passenger Entertainment Publications Officer - Temporary contract

Passenger Transport Inspector

Road Supervisor

Airport Services Duty Supervisor - Tabuk