patient account specialist

GluCare

<div><p><b>Job Summary:</b></p><p>
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.</p><p></p><p><b>
Duties and Responsibilities:</b></p><p></p><h3 class="jobSectionHeader"><b>
1. Front Desk &amp; Patient Reception</b></h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader"><b>2. Appointment &amp; Scheduling Management</b></h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader"><b>3. Patient Experience &amp; Support</b></h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader"><b>4. CRM Management &amp; Contact Center Support</b></h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader"><b>5. Administrative &amp; Operational Support</b></h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader"><b>6. Coordination &amp; Communication</b></h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

Macrise Tech Solutions

<p><b>Location:</b> Wapda Town, Lahore<br/><b>Department:</b> Revenue Cycle / Patient Accounts</p><p><b>Job Summary</b></p><p>We are seeking a detail-oriented and proactive <b>Patient Billing &amp; Accounts Specialist</b> to support our revenue cycle operations. This role focuses on patient communication, payment processing, account reconciliation, and billing follow-ups. The ideal candidate will be comfortable handling inbound and outbound calls, managing patient accounts, processing payments, and ensuring accurate documentation across billing systems.</p><p><b>Key ResponsibilitiesPatient Communication &amp; Call Handling</b></p><ul><li>Manage <b>outbound messages and calls</b> to follow up on patient balances, payment reminders, and billing inquiries.</li><li>Handle <b>inbound calls</b> from patients regarding statements, balances, payment plans, and account questions.</li><li>Communicate professionally and empathetically while resolving patient billing concerns.</li></ul><p><b>Billing &amp; Payment Processing</b></p><ul><li>Perform <b>payment posting</b> accurately, including insurance and patient payments.</li><li>Process <b>manual receipts</b> and ensure proper documentation in the billing system.</li><li>Generate and send <b>electronic statements (e-Statements)</b> to patients in a timely manner.</li><li>Set up and manage <b>payment plans</b>, ensuring compliance with organizational policies.</li><li>Execute <b>payment plan charging</b> according to agreed schedules and document transactions correctly.</li></ul><p><b>Accounts Management</b></p><ul><li>Perform <b>account fixation</b>, including correcting posting errors, resolving discrepancies, and updating patient balances.</li><li>Review and update patient account information to ensure accuracy before and after payment processing.</li><li>Ensure all billing activities are properly recorded and traceable in the system.</li></ul><p><b>Encounter &amp; Documentation Management</b></p><ul><li>Review and manage <b>patient encounters</b> to ensure charges are correctly entered and aligned with services rendered.</li><li>Coordinate with internal teams to resolve missing or incorrect encounter data.</li><li>Maintain accurate and organized billing documentation in the practice management system.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Medical Billing & Patient Accounts Coordinator

Christus Health

<strong>Description</strong><br><p><strong>POSITION SUMMARY: </strong>Responsible for performing billing, collections and reimbursement services of claims and duties of the hospital business office. In doing so, ensures that all claims billed and collected meet all government-mandated procedures for Integrity and Compliance. </p><br><br><strong>Requirements</strong><br><p><strong>EDUCATION: </strong>HS Diploma or equivalency required</p><p><strong>CERTIFICATION/LICENSES: </strong>None required</p><p><strong>SKILLS: </strong></p><ul><li>Must have good verbal and written communication skills in order to present and explain information to internal and external customers</li><li>Ability to write letters using proper English, grammar, spelling, vocabulary, and punctuation</li><li>Must have practical experience with Adobe, Word, Excel and Microsoft Outlook applications. Also, any other computer applications related to the work (document imaging systems, Organizational Share Point, Revenue Cycle systems) </li><li>Must have ability to make independent decisions that are generally guided by established procedures.</li><li>Must have a desire to learn ethical and compliant business practices. </li><li>Must be able to handle sensitive, stressful and confidential situations and account information. </li><li>Must have excellent keyboarding and 10-key skill-set.</li><li>Must have knowledge to perform functions requiring the use of the Internet.</li><li>Willingness and ability to learn new task.</li><li>Understanding of alternative Business Office financial resources</li><li>Ability to provide information and/or recommendations related to sources of recovery</li><li>Knowledge of general hospital A/R accounts</li></ul><ul><li><strong>GENERAL/ORGANIZATIONAL COMPETENCIES: </strong></li></ul><ul><li>Quality/Compliance: Achieves a standard of excellence with work processes and outcomes, honoring Organizational policies and all regulatory requirements.</li><li>Customer focus: Strives for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the patient, family member or customer rather than our department or organization.</li><li>Safety Mindset: Promptly reports or corrects any unsafe condition. Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service.</li><li>Communication: Balances listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.</li><li>Collegiality: Is helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.</li><li>Initiative: Takes ownership of the work, doing what is needed without being asked, following through</li><li>Efficiency: Plans, manages time well, is on time, is cost conscious, and thinks of better ways to do things.</li><li>Coach-ability: Is receptive to feedback, demonstrates a willingness to learn, and embraces continuous improvement.</li><li>Demonstrates an ability to work in a collaborative manner. </li><li>Diversity: Acknowledges and respects cultural diversity in all interactions. </li></ul><p><strong>EXPERIENCE: </strong>Two years of experience preferred in any of the following: Medicare, Medicaid and/or Commercial Insurance billing, collections, payment and reimbursement verification and/or refunds. College education in business and/or accounting may substitute for experience on a year for year basis up to two years.</p><p><strong>NATURE OF SUPERVISION: </strong></p><p><strong>Responsible to: </strong>Manager, Business Office</p><p><strong>ENVIRONMENT: </strong></p><p><strong>-Bloodborne pathogen: A</strong></p><p>Works in a clean, well-lighted smoke free environment.</p><p><strong>PHYSICAL REQUIREMENTS: </strong>Long periods of sitting, walking. Must be flexible in work schedule. Subject to stressful situations. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. May be required to push, pull or lift up to 20 pounds.</p>

HB Revenue Cycle Business Specialist II/ Patient Account Services / Full-Time

Astellas

Algemene informatie
<br><br>
Vacatureadvertentie
<br><br>
Oncology Product Specialist - Greater Cairo
<br><br>
Locatie
<br><br>
Egypte
<br><br>
Functie/Business Area
<br><br>
Sales & Account Development
<br><br>
Werkcategorie
<br><br>
Arbeidsovereenkomst voor onbepaalde tijd
<br><br>
Functiebeschrijving
<br><br>
Oncology Product Specialist - Greater Cairo
<br><br>
<b>About Astellas:</b><br>
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
<br>We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions. We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
<br>Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
<br>We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
<br>Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
<br><br>
<b>The Opportunity:</b><br>
As the Product Specialist you will be reporting directly to the Lead, Oncology and be responsible for regional sales achievement across Greater Cairo whilst managing the Oncology portfolio. The position will be based out of Greater Cairo.
<br><br>
<b>Key Activities:</b><br>
Conduct pharmaceutical sales for the company and meet the sales targets
<br>Increase brand awareness and build a relationship with prospective and existing customers.
<br>Ensure that proper advertising and marketing are done through the medical product sales.
<br>Meet pharmaceutical sales targets, negotiate contracts, review pharmaceutical sales job performance, and draft reports on the same.
<br>Manage customer interactions in line with regional planning to ensure high impact sales calls.
<br>Maintain superior product and disease knowledge.
<br>Coordinate and collaborate with medical staff and healthcare providers through regular meetings.
<br>Understand the demographics of the territory and devise medical product sales strategies as per the territory.
<br>Conduct all activities in an ethical and compliant manner.
<br><br>
<b>Essential Knowledge & Experience:</b><br>
Proven experience within pharmaceutical sales as a Product Specialist or a similar role, with a global pharmaceutical organization in Egypt.
<br>Knowledge and experience in Oncology or specialty would be highly desirable.
<br>Governmental Sector Experience would be ideal.
<br>Good written & verbal communication skills
<br>Experience with CRM & Veeva systems
<br>Strong negotiation and organization skills.
<br>Ability to travel independently and frequently.
<br><br>
<b>Preferred Experience:</b><br>
Product launch experience is highly preferred.
<br>Collaborative & Proactive in nature
<br><br>
<b>Education:</b><br>
Minimum Bachelors degree or equivalent
<br><br>
<b>Additional information:</b><br>
This is a permanent, full time position
<br>Candidates should be based in Greater Cairo, Egypt
<br>This position is field based in Greater Cairo, Egypt with frequent travel up to 70% across the assigned territory.
<br>Flexibility may be required in line with business need.
<br><br>
<b>What We Offer:</b><br>
A challenging and diversified job in an international setting.
<br>Opportunity and support for continuous development.
<br>Inspiring work climate.
<br>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
<br>Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
<br><br>
#LI-Cairo
<br>#LI-Hybrid
<br>#LI-LL1

Oncology Product Specialist - Greater Cairo

EVA Pharma

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.</p><p><br>
Job Summary<br>
We are seeking a passionate and talented<b> Disease Area Specialist </b>to join our dynamic team.</p><p>
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p><p></p><p>
Key Responsibilities:</p><ul>
<li>
Promotes assigned pharmaceutical products and drives sales growth by effectively managing the territory and executing strategic plans to target physicians in both institutional and private sectors</li>
<li>Promotes assigned Oncology products and drives sales growth by effectively managing the assigned territory and executing strategic plans to target physicians in both institutional and private sectors</li>
<li>Develops and implements assigned plans that include goals, action plans, time frames and resources management.</li>
<li>Identifying and addressing patient journey gaps, and ensuring proper drug positioning to optimize patient outcomes.</li>
<li>Account mapping and building strategic engagement plans.</li>
<li>Establishes strong relationships with a broad base of health care constituents.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's degree in a relevant field (e.g., Pharmacy, Veterinary medicine)</li>
<li>2-3 years previous experience in specialty care lines.</li>
<li>Oncology experience is a plus.</li>
<li>Strong communication, negotiation skills, problem-solving skills. and interpersonal skills.</li>
<li>A self-motivated professional with passion for healthcare and drive to improve patient care in a competitive sales environment.</li></ul></div>

Disease Area Specialist

Zimmer Biomet

<div><p>At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient&rsquo;s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.</p><p>
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.</p><div><div><div><h2 class="jobSectionHeader"><b><br>
What You Can Expect</b></h2>
</div><div><p>
Strategic Account Managers (SAM) team member are professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and clinical teams to drive complex transformational change, implement innovative strategies, streamline patient-focused care pathways.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How You'll Create Impact</b></h2>
</div><div><p>
Strategic Account Manager / Specialist You will connect with strategic accounts / clients, understand, and analyze their most pressing business problems to deliver high value services which improve their productivity, quality, and competitiveness. You will deliver well scoped operational excellence and pathway optimization projects at target strategic customers through engaging other regional enablers.</p><p><br>
As SAM You will be responsible for maintaining and expands professional relationship with strategically important large customers. At assigned customers, Strategic Account Manager will be responsible for achieving incremental demand of sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers&rsquo; needs and expectations are met by the company.</p><p><br>
You interface with hospital staff (clinical and non-clinical) C-suite and senior management and understand their most pressing problems. As such you are also working as a connection between other enablers consulting, business development colleagues and the clients you serve. Additionally, you will interact with multiple stakeholders within the organization, including Solutions team, market development teams, sales team, etc.</p><p>
Main job duties / responsibilities are:</p><ul><li>
 Establish productive, professional relationships with key personnel in assigned customer accounts.</li><li>
 Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers&rsquo; expectations.</li><li>
 Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts</li><li>
 Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.</li><li>
 Proactively assess, clarify, and validate customer needs on an ongoing basis.</li><li>
 Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Partner with key hospital stakeholders, influencing them by developing well-articulated situation analysis for change</li><li>
 Develop actionable plans for immediate improvement and costs benefit solutions</li><li>
 Manage and execute end-to-end projects, leading to quantified economic value</li><li>
 Map, understand and assess clinical pathways and patient journeys within a hospital or health system settings</li><li>
 Understand and outline population health trends and impacts on the patient journey and outcomes</li><li>
 Work with accounts to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations</li><li>
 Drive data analytics around clinical, operational and financial outcomes</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Makes You Stand Out</b></h2>
</div><div><ul><li>Strong and demonstrable project management skills: planning &amp; coordinating, communicating &amp; influencing, relationship building, achieving milestones, resolving issues and managing risks</li><li>
Excellent partnering and collaboration skills (team-player)</li><li>
Customer- and Business-focus and understanding</li><li>
Strong analytical skills</li><li>
Understanding impact of Quality / Regulatory requirements</li><li>
Strong communication skills</li><li>
Project Management</li><li>
Presentation skills</li><li>
Ability to interact with multinational employees on different hierarchy levels</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Your Background</b></h2>
</div><div><ul><li>Demonstrable experience over 3-5 years including relevant experience in business development</li><li>
Healthcare Industry knowledge or experience</li><li>
Experience dealing with hospitals&rsquo; clinical leaders, staff, and C-suite/Sr. Management/stakeholders</li><li>
Experience with working and communicating in international environments, preferably in matrix organizations</li><li>
Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery</li><li>
Demonstrable program management skills: planning &amp; coordinating, communicating &amp; influencing, relationship building, achieving milestones, resolving issues and managing risks</li><li>
Experience in change management</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Travel Expectations</b></h2></div></div></div><div></div><p><br>
EOE/M/F/Vet/Disability</p></div>

Strategic Account Manager

MPower Physical Therapy

<div><p>MPOWER is seeking individuals who follow our company core values and show extreme customer service to our patients both in person and over the phone. Come join our team of passionate employees working together to take great care of people under a management team who is supportive, caring, welcomes feedback and provides necessary resources to be successful.</p><p>
The Physical Therapy Front Desk Specialist job is provide exceptional customer service for all patient and client interactions in person and on the phone. The Physical Therapy Front Desk Specialist will assist the clinic with administrative duties, complete reporting functions related to therapy services provided, explain insurance benefits, collect, and post payments, schedule patient appointments, answer multi-line phone system and serve as a liaison between therapy clinics and the physician&rsquo;s staff. <b>This is a full-time position.
</b></p><p>MPOWER Physical Therapy offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&amp;D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.
</p><p></p><p><b>Highlights:</b></p><ul><li>
Monday &ndash; Friday (no weekends)
</li><li>Day shift</li><li>
Consistent schedule
</li><li>Positive atmosphere</li><li>
Supportive management team</li><li>
Strong emphasis in teamwork</li><li>
Opportunity for growth
</li></ul><p></p><p><b>MINIMUM ESSENTIAL JOB REQUIREMENTS</b></p><ul><li>
Provide exceptional customer service to all patients, clients, and team members</li><li>
Answer all phone calls, complete reminder calls, and help with patient scheduling as needed</li><li>
Collect and post payments collected from daily therapy encounters and patient balances</li><li>
Perform data entry regarding payments received for personal training, massage, proshop, nutrition, and AlterG</li><li>
Monitor and update patient insurance information through collaboration and communication with billing and pre-certification departments to ensure proper approval of visits and collection of payments</li><li>
Follow processes related to patient chart maintenance including input of accurate case information, collection of paperwork and scanning of completed documentation
</li><li>Create purchase orders for clinic supplies and pro-shop inventory as directed</li><li>
Participate and actively engage in weekly meetings</li><li>
Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice</li></ul><p>
</p><p><b>KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS</b></p><ul><li>
High school diploma is required</li><li>
Bachelor&rsquo;s degree from an accredited university is preferred</li><li>
Degree in related field or training in medical office management and or billing is preferred</li><li>
Experience communicating with therapists, insurance payers, physicians, clinic staff and equipment vendors</li><li>
Knowledge of billing issues including the precertification process, credentialing, co-pays, co-insurance, and in and out-of-network considerations</li><li>
Able to prioritize tasks and manage time appropriately</li><li>
Comfortable using MS office programs such as MS Word, MS Excel, and MS Outlook</li><li>
Ability to work with Practice Management software with sufficient training as required</li><li>
Excellent written and verbal communication</li><li>
Neat and professional appearance</li><li>
Pleasant speaking voice and demeanor</li><li>
Experience in project management</li><li>
Able to maintain company legal and professional confidentiality requirements across employees, patients, and clients
</li></ul><p>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.</p></div>

Physical Therapy Front Desk Specialist

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