patient advocate

Sky Lakes Medical Center

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

Intuitive Health

<div></div><div><div><div><h3 class="jobSectionHeader">Company Description</h3>
About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
</div><div><h3 class="jobSectionHeader">Job Description</h3>
Patient Access Advocate, PRN Mid Shift

Weekdays shift times vary, 10am - 8pm
<ul>
<li>The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.</li>
<li>The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.</li>
<li>The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.</li>
<li>Greet patients in a friendly, courteous and professional manner in both in person and over the phone.</li>
<li>Check patients in and out.</li>
<li>Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.</li>
<li>Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.</li>
<li>Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.</li>
<li>Creating and maintaining patient files.</li>
<li>Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.</li>
<li>Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.</li>
<li>Confirm all paperwork is filled out correctly.</li>
<li>Make sure front desk, waiting room area and children&rsquo;s play are always clean and presentable.</li>
<li>Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.</li>
<li>Encourage a work environment that is friendly and respectful.</li>
<li>Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.</li>
<li>Follow all HIPAA policies and procedures.</li>
<li>Follow all company policies.</li>
</ul></div><div><h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>Minimum Typing Speed of 50wpm.</li>
<li>Flexibility.</li>
<li>Effective communication skills.</li>
<li>Collaboration Skills.</li>
<li>Patient/Client Focus.</li>
<li>Technical Capacity.</li>
<li>Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)</li>
<li>High school diploma or general education degree (GED)</li>
<li>A minimum of 6 months of work experiences in healthcare setting or one year customer service background.</li>
<li>Basic understanding of insurance preferred.</li>
<li>Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.</li>
<li>Exceptional communication skills and customer service is required.</li>
<li>Ability to read and comprehend simple instructions, short correspondence and memos.</li>
<li>Ability to write simple correspondence.</li>
<li>Ability to effectively present information to patients and other employees in the organization.</li>
<li>Basic math skills including the ability to add, subtract, multiply and divide.</li>
<li>Ability to apply common sense to carry out detailed written or oral instructions.</li>
<li>Ability to deal with problems in standardized situations.</li>
<li>Ability to work independently, self-directed and work with individuals with diverse background.</li>
<li>Analytical and problem solving skills.</li>
<li>Ability to manage conflict and appropriately request the help of a supervisor when needed.</li>
<li>Daily focus on attaining productivity standards.</li>
<li>Attend Staff meetings and Huddles as required.</li>
<li>Minimum of 1 year experience in medical office setting desired.</li>
<li>Familiar with health insurance and insurance verification.</li>
<li>Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.</li>
<li>Must be computer literate (Word, Excel, Outlook).</li>
<li>Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.</li>
<li>Exceptional communication skills and customer service is required.</li>
<li>Solid work history.</li>
<li>This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.</li>
<li>This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.</li>
<li>Non-exempt. Incumbent will be scheduled based on operational need.</li>
<li>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</li>
<li>This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.</li>
</ul>
PHYSICAL DEMANDS

This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.

POSITION TYPE/EXPECTED HOURS OF WORK

Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
</div><div><h3 class="jobSectionHeader">Additional Information</h3>
Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div></div></div><div></div>

Patient Access Advocate, PRN Mid Shift

Presbyterian Healthcare Services

<div>Location Address:
2400 Unser Blvd Rio Rancho, NM 87124

Compensation Pay Range:
Minimum Offer $15.58 Maximum Offer $21.19 Now Hiring: Patient Access Advocate I-Emergency Department-CDS
Summary:
The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Rust Medical Center Work Shift: 12 Hour Nights (United States of America)

Responsibilities:
Customer Service and Caring Practices: *Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements. *Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process. *Daily focus on attaining productivity standards. *Monitor and track Data Quality program to ensure errors are corrected at time of service. . *Maintain appropriate records, files, and timely and accurate documentation in the system of record. Other duties as assigned Financial Accountabilities: *Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient at time of service. *Educate patients on financial assistance, charity or other programs that may be available. *Refers as appropriate to on site Financial Advocate or to the Financial Advocacy Center Patient Relations: *Complete any information missing from the account to ensure accuracy at time of visit. *Transparency with patients through communication of patient liabilities.. Quality Improvement: *Perform assigned patient care responsibilities, which may include but not limited to: *Cooperate fully in all risk management activities and investigations. *Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation. *Conduct all transactions in compliance with all company policies, procedures, standards, and practices. *Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position. C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
Qualifications:
*High school diploma/GED *6 months experience in healthcare setting or 1 year customer service background. *Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start). *CHAA, CHAM or other industry equivalent certification preferred *Basic understanding of insurance preferred. *Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred *Requires basic understanding of registration and healthcare. *Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. *Knowledge in Microsoft Office Products. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. UPDATED 7/30/2025
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. 
Wellness 
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. 
Why work at Presbyterian? 
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. 
About Presbyterian Healthcare Services 
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.<h1 class="jobSectionHeader">
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</h1></div>

Patient Access Advocate I-Emergency Department-CDS

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
As a Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being. 
 
Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions. 
 
To be successful in this role, you will possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy.</div><ul><li>
Assures that the rights of the patient/family are respected and maintained.</li><li>
Allows for privacy and modesty in the provision of care.</li><li>
Identifies self by name and title to patient/family.</li><li>
Determines presence/type of Advanced Directive.</li><li>
Reports suspected cases of abuse/neglect, if identified.</li><li>
Assesses the physical, psycho-social, cultural, functional, high risk and needs of the patient and family</li></ul> 

Job Requirements<div> 
Required</div><ul><li>
Masters Degree in Mental Health or related</li><li>
Registered intern with BBS or eligible</li><li>
Basic Life Support</li></ul><div>
Preferred</div><ul><li>
One (1) or more years' of experience in anInpatient Psychiatric Hospital</li></ul>
Where You'll Work<div> 
Founded in 1974, Dignity Health - St. Joseph&rsquo;s Behavioral Health Center is a 35-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 3,000 patients annually, the center offers a full complement of services including behavioral evaluations, a chemical recovery program, and inpatient services. Additionally, St. Joseph&rsquo;s Behavioral Health Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is the only psychiatric and substance abuse hospital in the area.</div><div>
One Community. One Mission. One California</div> 
Pay Range 
$42.88 - $48.99 /hour</div>

Case Manager III

Baptist Health System KY & IN

<div>Summary
Job Description:
BHMG Cardiology Lexington
The Clinical Device Coordinator is a patient educator, care coordinator, system navigator, and patient advocate with the mission to improve the cardiac experience for device patients at Baptist Health. The Clinical Device Coordinator works collaboratively with the patient and their support system, referring physicians and staff, cardiologists, EP Nurse Navigator, and other healthcare professionals to support the cardiac device patient through diagnosis and treatment. Provides professional clinical management of device patients under the direction of Electrophysiology Physicians.
MINIMUM QUALIFICATIONS:
<ul><li>Associate degree or higher in nursing required
</li><li>Current unrestricted Kentucky or compact state license as a Registered Nurse OR licensed in the state of practice or Cardiac Specialist Certificate via Arrythmia Technologies Institute (ATI) OR certified vendor training (Abbott, Biotronik, Boston Scientific, Medtronic)
</li><li>At least 3 years of cardiology experience.
</li><li>Basic Life Support (BLS) via the American Heart Association within 90 days of hire and other advanced training as appropriate.
</li></ul>BENEFITS INCLUDE:
<ul><li>Medical, Vision and Dental Insurance
</li><li>Competitive PTO Package
</li><li>401K Retirement Match
</li><li>Tuition Reimbursement
</li><li>Maternity/Paternity Leave
</li></ul>Work Experience
Education
<h3 class="jobSectionHeader">If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</h3><h3 class="jobSectionHeader">Baptist Health is an Equal Employment Opportunity employer.</h3></div>

Clinical Device Coordinator

Wellness Docs

Case Manager (Full-Time) &ndash; Wellness Clinic | Patient Advocacy | Consultative SalesLocation: 11123 Montgomery Rd, Cincinnati, OH 45249Pay: $18 &ndash; $26 per hour + Weekly Bonus/Incentives + CommissionJoin a Fast-Growing Wellness Clinic Focused on Guiding Patients to Health TransformationsWellness Docs is redefining healthcare through a functional, patient-centered approach. We specialize in physical therapy, rehabilitation, chiropractic care, IV therapy, hormone optimization, and holistic medicine, helping patients recover faster, move better, and live their healthiest lives.We&rsquo;re looking for a Case Manager with a strong sales background who is confident, persuasive, and compassionate. In this role, you aren't just managing files&mdash;you are the primary advocate helping patients commit to their care plans. You will blend clinical coordination with consultative sales to ensure patients choose the best path for their long-term recovery.What You&rsquo;ll Do &amp; Key Responsibilities<ul><li>Meet with patients to present personalized care plans recommended by our providers</li><li>Utilize consultative sales techniques to help patients understand the value of their treatment</li><li>Confidently handle objections and address concerns regarding care, timing, and finances</li><li>Manage the patient onboarding process and ensure a smooth transition into active care</li><li>Track patient compliance and follow up with those who have paused their treatment</li><li>Coordinate with the medical and billing teams to ensure all care plans are financially viable</li><li>Act as the main point of contact for patient questions regarding their journey at Wellness Docs</li><li>Drive clinic growth by hitting conversion targets and maintaining high patient retention</li></ul>Qualifications<ul><li>2+ years of experience in sales, consultative sales, or high-ticket retail required</li><li>Previous experience in healthcare case management or patient coordination is a major plus</li><li>Exceptional closing skills and the ability to discuss financial commitments comfortably</li><li>Strong emotional intelligence and the ability to build trust quickly</li><li>Highly organized with the ability to manage a pipeline of multiple patients</li><li>Passion for health, wellness, and functional medicine</li><li>Results-oriented mindset with a drive to exceed performance goals</li></ul>Why Join Wellness Docs Initiatives<ul><li>Be part of a rapidly growing wellness and functional medicine clinic</li><li>High earning potential with a base pay plus performance-based commission</li><li>Play a direct role in changing lives by helping patients say &quot;yes&quot; to their health</li><li>Opportunities for career growth into senior management or sales leadership</li><li>Work alongside a supportive, high-energy healthcare team</li></ul>Why You&rsquo;ll Love Working With Us as a Case Manager:Bonuses &ndash; We value your results! Weekly performance incentives, commission, and attendance bonuses.Exceptional Benefits &ndash; Comprehensive health, dental, 401(k), and more!Paid Time Off &ndash; Enjoy time to rest, recharge, and maintain work-life balance.Flexible Scheduling &ndash; Find the work-life balance you need.Career Development &ndash; Advanced sales training and professional development opportunities!Supportive Team Culture &ndash; A positive, team-centered atmosphere with encouraging leadership.We&rsquo;re Looking For:<ul><li>A &quot;people person&quot; who is equally comfortable with clinical care and sales targets</li><li>A motivated professional who thrives on hitting goals and seeing patient success</li><li>Someone who can represent the Wellness Docs brand with authority and empathy</li><li>A background in fitness sales, medical sales, or luxury services preferred</li></ul>Start Your Journey with UsIf you&rsquo;re a sales-minded professional who wants to use your skills to make a real difference in healthcare, we want to hear from you.Apply today and take the next step with Wellness Docs.Pay: $18.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager (Full-Time) – Wellness Clinic | Patient Advocacy | Consultative Sales

Phoenix Group Home

TITLE: Case Manager, Behavioral Health
 
RESPONSIBLE TO: Regional Leadership
 
WORK AREA: Outpatient sites and Community
 
SUMMARY: The Case Managers primary role, under the direction of Regional Leadership and the
 
Case Manager Supervisor, is to provide support and coordinating services based on client needs and
 
treatment plans. The case manager will actively engage in a professional, collaborative process to
 
support our clients' mental and physical health needs. As a Case Manager, you will assess, plan,
 
implement, coordinate, monitor, advocate, and evaluate the options and services required to promote
 
health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to
 
quality care standards.
 
In this role, you will work closely with other care team members to plan, link, advocate, coordinate,
 
and monitor client care. This collaboration will help clients access a wide range of resources,
 
including but not limited to health services, financial assistance, housing, employment, education,
 
and social services. The Case Manager is also responsible for successfully managing their caseload
 
and communicating with the treatment team as it relates to Case Management across various
 
disciplines.
 
BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are
 
not included in this position’s duties as the job requires therapeutic counseling only.
 
DUTIES AND RESPONSIBILITIES
 
Day-To-Day Responsibilities
 
<ul>
<li>Act as a liaison between the therapist, other care team members, client, and client's family</li>
</ul>
to coordinate the best care.
 
<ul>
<li>Arrange family visits, coordinate transportation, and ensure clients' needs are met.</li>
<li>Maintain clear and ongoing communication between the family, referral source, and Path</li>
</ul>
Behavioral Healthcare.
 
<ul>
<li>Attend court hearings as appropriate.</li>
<li>Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of</li>
</ul>
practice, and all applicable compliance standards within the EHR system.
 
<ul>
<li>Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase</li>
</ul>
System of Care requirements.
 
<ul>
<li>Attend supervisory and team meetings; present accurate case management reports reflecting</li>
</ul>
services provided and clients' responses to treatment.
 
<ul>
<li>Facilitate individual and group meetings as assigned.</li>
<li>Serve on agency quality assurance or other committees as assigned.</li>
<li>Facilitate the further development of daily living skills if identified by the client and/or</li>
</ul>
parent or guardian.
 
<ul>
<li>Address and resolve client/guardian concerns in a timely manner.</li>
<li>Oversee the implementation of the individual plan of service, supporting the client's</li>
</ul>
aspirations, goals, and desires for optimizing independence, promoting recovery, and
 
developing and maintaining natural support systems.
 
<ul>
<li>Ensure ongoing client participation in discussions of their plans, goals, and status.</li>
<li>Identify and address gaps in service, as well as monitor under and over-utilization of</li>
</ul>
authorized services.
 
<ul>
<li>Identify and assist in business development/referral source communication and collaboration</li>
</ul>
efforts.
 
<ul>
<li>Coordinate and assist the client in crisis intervention and discharge planning, including</li>
</ul>
community support systems following hospitalization.
 
<ul>
<li>Maintain an organized practice and schedule, be at work on time and ready to work, and</li>
</ul>
leave work at the completion of client care responsibilities.
 
<ul>
<li>Reduce client rescheduling by informing the appropriate person of time off work.</li>
<li>Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and</li>
</ul>
coding guidelines, and company policy.
 
<ul>
<li>Maintain a demeanor of positive professionalism and serve as a model for others to</li>
</ul>
exemplify the mission and vision of Path Behavioral Healthcare.
 
Coordination of the Individual Support Plan (ISP)
 
<ul>
<li>Services identified in the ISP.</li>
<li>Assistance with accessing natural support systems in the community.</li>
<li>Coordination with formal community services and systems.</li>
<li>System monitoring.</li>
<li>Coordination and assistance in crisis management and stabilization.</li>
<li>Client advocacy and outreach.</li>
<li>Seek education and training specific to client care; provide client education.</li>
<li>Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help</li>
</ul>
clients eliminate barriers to seeking or maintaining education and employment.
 
<ul>
<li>Activities that increase the client's capacity to positively impact their environment.</li>
<li>Assume additional duties as assigned by the Case Manager Supervisor or Regional</li>
</ul>
Leadership.
 
QUALIFICATIONS
 
Education: Candidate must have a High School Diploma or GED. Bachelor’s degree is preferred.
 
Experience: Candidates must have a minimum of 3 years of case management experience.
 
Physical Effort: This position requires the ability to work under stressful conditions and to work
 
irregular hours.
 
Communication Skills: Candidates must possess excellent verbal and written communication skills
 
in order to communicate professionally via telephone and in writing. Strong grammar and writing
 
skills are crucial for clear and concise communication with clients, colleagues, and other healthcare
 
professionals.
 
Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in
 
a friendly, compassionate, and professional manner with colleagues, providers, clients, and their
 
families, as they represent both themselves and Path Behavioral Healthcare.
 
Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health
 
Record (EHR) program, telemedicine services, and any additional software programs utilized by the
 
company, ensuring efficient access and updating of client information. The role requires fine
 
dexterity, adept handling, and proficient gripping abilities to perform various tasks.
 
Background: The candidate must pass all federal and state background checks, including a clean
 
Motor Vehicle Record. Educational and work history will be confirmed in compliance with
 
company policies.

Case Manager

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