patient flow coordinator

US Department of Veterans Affairs

Bed Management Solutions Registered Nurse

MedSpa Matchmaker

Position SummaryThe Front Desk Coordinator is responsible for owning the operational flow of the clinic from patient arrival through departure. This role serves as the hub of the clinic, ensuring an exceptional patient experience while maintaining operational excellence, schedule efficiency, membership engagement, and inventory accuracy.Key ResponsibilitiesPatient Experience &amp; Front Desk Operations<ul><li>Manage all patient check-in and check-out processes.</li><li>Provide exceptional customer service and create a welcoming environment.</li><li>Answer phones, respond to inquiries, and assist patients with scheduling needs.</li><li>Maintain accurate patient records and documentation.</li></ul>Scheduling &amp; Revenue Optimization<ul><li>Schedule appointments and manage provider calendars.</li><li>Rebook patients according to treatment plans and clinic protocols.</li><li>Monitor daily schedule utilization and fill open appointment slots.</li><li>Support clinic initiatives to improve patient retention and treatment plan compliance.</li></ul>Payment &amp; Membership Management<ul><li>Collect and process payments accurately.</li><li>Educate patients on membership options and benefits.</li><li>Manage membership enrollments, renewals, freezes, and cancellations.</li><li>Support treatment plan conversions and patient retention initiatives.</li><li>Ensure memberships are utilized as a retention and treatment planning tool rather than a discount program.</li></ul>Inventory &amp; Supply Management<ul><li>Conduct routine inventory counts and maintain accurate inventory records.</li><li>Monitor inventory levels and place supply orders as needed.</li><li>Receive, unpack, label, and organize incoming inventory.</li><li>Ensure proper stock rotation and expiration date management.</li></ul>Clinic Operations<ul><li>Execute opening and closing procedures according to company standards.</li><li>Maintain clinic cleanliness, organization, and presentation.</li><li>Ensure all operational policies, procedures, and compliance standards are followed.</li><li>Coordinate daily clinic flow to support providers and maximize efficiency.</li><li>Communicate operational concerns and opportunities for improvement to leadership.</li></ul>Success MetricsPatient Retention &amp; Scheduling<ul><li>Rebooking Rate: 60% or higher</li><li>Schedule Utilization: 75% or higher</li></ul>Inventory Management<ul><li>Inventory Accuracy: 100%</li></ul>Reputation Management<ul><li>Generate 20 new Google Reviews per month per clinic</li><li>Maintain a Google rating of 4.8 stars or higher</li></ul>Required Qualifications<ul><li>Medical spa, aesthetic, cosmetic dermatology, plastic surgery, or related wellness industry experience required.</li><li>Proven sales experience with a demonstrated ability to convert consultations, promote treatment plans, and enroll patients into memberships.</li><li>Previous front desk, patient coordinator, concierge, or customer service experience in a high-touch client environment.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Ability to work in a fast-paced, performance-driven environment.</li><li>Proficiency with scheduling, CRM, and point-of-sale systems.</li><li>Detail-oriented with strong accountability and follow-through.</li></ul>Core Competencies<ul><li>Sales &amp; Patient Conversion</li><li>Customer Service Excellence</li><li>Communication</li><li>Organization</li><li>Accountability</li><li>Problem Solving</li><li>Teamwork</li><li>Time Management</li><li>Attention to Detail</li><li>Operational Execution</li></ul>Compensation PhilosophyThis position is ideal for a results-driven professional who thrives in a sales-focused medical aesthetics environment and is passionate about delivering exceptional patient experiences while helping the clinic achieve its growth and retention goals.Pay: $25.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li></ul>Work Location: In person

Front Desk Coordinator

Texas Children's Hospital

<div>We are searching for a Coordinator of Clinical Support with Texas Children's Cardiology Specialty Clinic in The Medical Center - someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service. To assist in coordinating flow and provider schedules to manage patient care effectively. 
&quot;As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. &quot;
Think you&rsquo;ve got what it takes? 
Qualifications
<ul><li>Required H.S. Diploma or equivalent with some college coursework preferred
</li>Required 2 years experience in a indirect patient care role 
<li>
</li></ul>Responsibilities
<ul><li>Demonstrates positive and effective interpersonal skills, communication, and customer service skills. Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
</li><li>Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
</li><li>sensitive manner.
</li><li>Coordinates daily appointments.
</li><li>Collaborates with clinic staff to ensure efficient patient flow
</li><li>Participates in Care Coordination
</li><li>Prioritizes incoming phone calls regarding patient care and need for urgent appointment. Schedules and confirms same day and work-in appointments and informs the clinic of appointments. Updates all patient information accurately while the appointment is being made and reminds patient/family of insurance responsibilities.
</li><li>Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedure.
</li><li>Notifies provider of the arrival of the first clinic session patient once patient is roomed.
</li><li>Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback</li></ul></div>

Clinical Support Coordinator - Outpatient Cardiology Specialty Clinic

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: Medical Receptionist (Patient Coordinator) 
Company: Oakland Ophthalmic Surgery 
Location: Birmingham, MI 
Travel: Travel to our other office in Troy, MI is required as needed. We do pay mileage reimbursement! 
 
Perks:
<ul>
<li>Full benefits package, including Medical, Vision, Dental and Life Insurance</li>
<li>401k + Employer Matching</li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Paid Maternity Leave</li>
<li>Competitive base pay</li>
<li>Eyecare certification reimbursement</li>
<li>Employee discounts</li> 
</ul>
Hours:
<ul>
<li>Full Time</li>
<li>Our office is open Monday-Friday 8am-5pm
<ul><li>You may need to work a little earlier/later as needed</li> 
</ul>
</li></ul>Requirements:
<ul>
<li>High School Diploma or GED Equivalent</li>
<li>Favorable result on Background Check</li>
<li>Basic computer skills</li>
<li>Strong customer service skills</li>
<li>Excitement to learn and grow</li> 
</ul>
Essential Functions:
<ul>
<li>Facilitate patient flow</li>
<li>Verify medical and vision insurances</li>
<li>Effectively communicate with patients, doctors, and managers</li>
<li>Answer inquiries through phone, email, and in person requests</li> 
</ul>
SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave</li>
<li>Answer phones (both external and internal); assure prompt, courteous service at all times</li>
<li>Practice urgency at all times with patients' time, as well as Doctor's time and schedule</li>
<li>Manage patient flow in the office</li>
<li>Knowledge of common fees charged for common visits and collect correct payments</li>
<li>Complete daily reconciliations / close day / countdown cash drawer</li>
<li>General office duties and cleaning to be assigned by manager</li> 
</ul>
QUALIFICATIONS
<ul>
<li>Ability to interact with all levels of employees in a courteous, professional manner at all times</li>
<li>Desire to gain industry knowledge and training</li>
<li>Demonstrates initiative in accomplishing practice goals</li>
<li>Ability to grow, adapt, and accept change</li>
<li>Consistently creating a positive work environment by being team-oriented and patient-focused</li>
<li>Commitment to work over 40 hours to meet the needs of the business</li>
<li>Reliable transportation that would allow employee to go to multiple work locations with minimal notice</li> 
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Minimum Required: High school diploma or general education degree (GED)</li>
<li>Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience</li> 
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: None</li> 
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li> 
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25&ndash;50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity&mdash;including color, depth, peripheral vision, and the ability to adjust focus&mdash;is required 100% of the time. Occasional driving or climbing may also be necessary.</li></ul> 


If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered. 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Medical Receptionist

Beltone New England, Carolinas and Virginia

<div>
 
 York, PA
 
 
 
 
 $35,360 - $40,520 (based on experience and bonuses)
 
 
 
 Are you someone who enjoys helping people, staying organized, and creating a great customer experience?
 
 
 We are looking for a
 
 Patient Care Coordinator (PCC)
 
 to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.
 
 
 This position is ideal for someone with
 
 office experience, strong customer service skills, and a background in sales or inside sales
 
 .
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Greet patients and create a warm, professional first impression
 </li>
 <li>
 Answer phones and schedule appointments
 </li>
 <li>
 Confirm upcoming appointments and manage the schedule
 </li>
 <li>
 Support patient flow throughout the day
 </li>
 <li>
 Assist with patient follow-up and communication
 </li>
 <li>
 Help maintain office organization and daily operations
 </li>
 <li>
 Support the provider in delivering an excellent patient experience
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 Previous office or administrative experience preferred
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Experience in sales, inside sales, or customer-facing roles is a plus
 </li>
 <li>
 Comfortable handling phones, scheduling, and multitasking
 </li>
 <li>
 Positive, team-oriented attitude
 </li>
 <li>
 Organized, dependable, and detail-oriented
 
 
 </li>
 </ul>
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Competitive hourly or salary + bonus opportunities
 </li>
 <li>
 Paid time off and holidays
 </li>
 <li>
 Stable, full-time position
 </li>
 <li>
 Opportunity for growth within the organization
 
 
 </li>
 </ul>
 Why This Role Matters
 
 
 Hearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.
 
 
 You'll play a key role in helping people reconnect with their families, conversations, and everyday life.
 
 
 If you enjoy working with people and want a role where you can make a difference every day, we'd love to hear from you.
 
 
 Salary: $17.00 per hour
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Patient Care Coordinator (PCC) Hearing Healthcare Office

La Vie MD Med Spa

LA ViE MD is hiring a Patient Care Coordinator and Front Office Lead for our Dublin location. This is a patient-facing role for someone with aesthetic industry experience, polished communication skills, and the ability to support a luxury med spa experience from first inquiry to checkout. This role requires someone who is organized, proactive, confident discussing treatments and skincare, and comfortable helping patients understand recommended services, packages, memberships, and follow-up care in a professional and consultative way. Responsibilities Manage daily front office flow, including scheduling, patient intake, appointment confirmations, check-in, checkout, payments, rebooking, and follow-up. Provide an elevated patient experience through warm communication, strong organization, and attention to detail. Support treatment plan coordination by helping patients understand services, skincare products, packages, memberships, and next steps. Follow up with inquiries, missed calls, consultation leads, unscheduled patients, and existing clients in a timely and professional manner. Assist with local outreach, events, promotions, lead capture, inventory, product organization, and daily office operations. Requirements <ul><li>Aesthetic industry experience required.</li><li>Experience in a med spa, dermatology, plastic surgery, skincare, wellness, beauty, or luxury service setting strongly preferred.</li><li>Minimum 2 years of patient-facing experience preferred.</li><li>High-ticket service, luxury retail, membership, package, or consultative sales experience strongly preferred.</li><li>Must be comfortable discussing aesthetic treatments, skincare products, pricing, packages, memberships, and follow-up care with confidence and professionalism.</li><li>Strong phone, text, email, and in-person communication skills required.</li><li>Must be organized, dependable, polished, coachable, and proactive.</li></ul>Schedule On-site position in Dublin, CA. Full-time availability preferred. Part-time candidates may be considered with strong aesthetic experience and availability that meets clinic needs. Clinic hours may include Tuesday through Thursday, 10:30 AM to 7:00 PM, and Friday through Saturday, 9:00 AM to 5:30 PM. Compensation Hourly, non-exempt position with performance-based bonus opportunities. Compensation is based on aesthetic experience, front office experience, communication skills, and ability to support patient experience and practice growth. Full-time employees may be eligible for medical, dental, vision, and life insurance. Employee discounts and paid sick time may be available in accordance with applicable law. Pay: $22.00 - $50.00 per hour Expected hours: 30 &ndash; 40 per week Work Location: In person

Patient Care Coordinator - Medical Spa Client Sales Coordinator (Dublin, CA)

Texas Oncology

<div>Overview:<div> 
Texas Oncology is looking for a Research Admin Coordinator to join our team! This position will support the Mary Crowley location in Dallas. This position is a Full Time position. Typical hours are Mon-Fri from 7am-6:00pm.</div> 
Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today - at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 
Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.<div> 
</div>What does the Research Admin Coordinator do? (Including but not limited to)
Under minimal supervision, the Research Admin Coordinator performs duties to provide administrative and organization support for the Research office including creating and maintaining correspondence, filing, preparing various reports, and project managment. Coordinates facilities and office management functions including mail, switchboardand payroll. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. 

Responsibilities:
<div>
The essential duties and responsibilities (including but not limited to)</div><ul><li>
Interacts with Research Sponsors, sitepersonnel, IRBs (Institutional Review Boards), and other research entities regarding Regulatory and research study-related issues.</li><li>
Coordinates administrative support for the Research Office including switchboard, mailroom and payroll processing.</li><li>
Coordinates facilities needs for the office including furniture/fixtures/equipment, communications systems and space planning. Maintains inventories of office supplies including stationary and forms.</li><li>
Ensures maintenance of office equipment and troubleshoots problems with vendors as needed. Answers telephones, takes accurate messages, and screens and directs calls in a professional manner.</li><li>
Coordinates and schedules meetings and appointments as necessary. Prepares materials needed by the Department for meetings, correspondence, appointments, phone calls etc.</li><li>
Prepares department coorespondence and designs, implements,and updates forms for use within the office by applying knowledge of software applications.</li><li>
Maintains files in an organized and accessible manner including updating informatin, purging files on a regular basis, and creating new filing systems as needed.</li><li>
Maintains department personnel records ina confidential manner in accordance with all company policies and procedures.</li><li>
Coordinates research medical records maintenance and ensures data is handled in accordance with department processes and procedures. Communicates with all levels of management on information relating to projects and other requests.</li><li>
Acts as a liaison between management and other staff. May oversee the daily activities of department administrative support staff.</li><li>
Serves as the primary point of contact for patients and visitors by managing front desk operations, including client check-in and check out processes with accuracy and efficiency.</li><li>
Process clinical trial reimbursements in accordance with study protocols and orgainzational guidelines, ensuring timely and compliant submissions.</li><li>
Provide administrative and operational support for the Patient Billing Reconciliation (PBR) process, including documentation tracking and coordination with internal teams.</li><li>
Maintain and ensure scheduling accuracy, proactively updating calendars to reflect patient visits, research appointments, and provider availability.</li><li>
Triages incoming phone calls, addressing patient inquiries, directing calls appropriately, and escalating urgent matter to the appropriate clinical or research staff.</li><li>
Collaborate with clinical and research teams to support seamless patient flow and enhance overall patient experience.</li><li>
Ensure adherence to compliance standards, confidentiality regulations, and clinical research protocols in all interactions and documentation.</li></ul> 
<div></div>
Qualifications:
<div>
The ideal candidate for the Research Admin Coordinator position will have the following background and experience:</div><ul><li>
High School Diploma or equivalent required.</li><li>
At least seven years of secretarial and/or office administation experience required.</li><li>
At least one year of medical office experience preferred.</li><li>
Experience in clinical research strongly preferred.</li><li>
Must be proficient in Microsoft Office (Outlook,PowerPoint, Excel, etc.).</li><li>
Must have strong communication and prioritization skills and be very detail oriented.</li></ul><div>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting, some bending, stooping and stretching. Requires occassional liftinf of up to 40 pounds. Requires ey-hand coordination and manual dexterity sufficient to operatore a keyboard, potocopier, telephone, calculator, and other office equipment. Requires hearing and vision corrected to normal range.</div><div></div><div> 
Work Environment: The work environment characteristics described here are representative of those of an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office environment and involves frequent contact with managment and staff.</div></div><div></div>

Research Admin Coordinator- Mary Crowley

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