patient manager

Client of Talent Bridge HR Consultancy Dubai

<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>Location:</strong> Muhaisnah 1, Dubai, United Arab Emirates<br>
<strong>Industry:</strong> Healthcare / Patient Services / Hospitality<br>
<strong>Reports To:</strong> Hospital Administration / Foundation Leadership<br>
<strong>Salary (tax-free):</strong> Please fill in your expectation in the application</p>
<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>About the Role:</strong> <br>
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a <strong>Patient Experience Manager</strong> to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.</p>
<p>This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.</p>
<p> <strong>Key Responsibilities</strong> </p>
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
<p> <strong>Candidate Requirements</strong> </p>
<ul>
 <li>Proven track record in a <strong>similar role</strong> within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
<p> <strong>Benefits &amp; Compensation</strong> </p>
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
<p> <strong>Similar Job Titles in Dubai</strong> </p>
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

NMC Health plc

<div><p>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</p></div>
<br><div><ul><li><p>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</p></li><li><p>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</p></li><li><p>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</p></li><li><p>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</p></li><li><p>Provide guidance and training on managing and documenting complaints.
</p></li><li><p>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</p></li><li><p>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</p></li><li><p>Drive service recovery efforts and resolution of complex patient grievances.
</p></li><li><p>Collaborate with department heads to improve care coordination and patient journey mapping.
</p></li><li><p>Conduct regular training and development programs to install a patient-centred culture.
</p></li><li><p>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</p></li><li><p>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</p></li><li><p>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</p></li><li><p>Develop and implement service excellence initiatives.
</p></li><li><p>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</p></li><li><p>Lead cross-functional projects to streamline patient flow and reduce wait times.
</p></li><li><p>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</p></li><li><p>Ensure that patient interviews being conducted and document the findings for future improvements.
</p></li><li><p>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</p></li><li><p>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</p></li><li><p>Supervise daily operations of all support service departments.
</p></li><li><p>Develop and implement operational policies and procedures.
</p></li><li><p>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</p></li><li><p>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</p></li><li><p>Address non-compliance and implement corrective actions.
</p></li><li><p>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</p></li><li><p>Monitor spending and look for cost-saving opportunities without compromising service quality.
</p></li><li><p>Coordinate emergency preparedness and disaster response planning related to support operations.
</p></li><li><p>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</p></li></ul><p>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</p></div>
<br><div><p><b>Education and Certification:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</p></li><li><p>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</p></li><li><p>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable.<br>
</p></li></ul><p></p><p><b>Knowledge and Skills:
</b></p><ul><li><p>Strong understanding of patient-centred care principles and customer service excellence.
</p></li><li><p>Knowledge of UAE healthcare regulations and patient rights standards.
</p></li><li><p>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</p></li><li><p>Exceptional interpersonal and communication skills.
</p></li><li><p>Empathy and emotional intelligence.
</p></li><li><p>Ability to lead cross-functional teams and drive culture change.
</p></li><li><p>Strong conflict resolution, coaching, and mentoring abilities.
</p></li></ul><p>Budgeting and cost control</p></div>

Manya Dental

<p>1. Appointment and Scheduling Support</p><p>o Manage patient appointments efficiently to minimize waiting times.</p><p>o Coordinate with doctors and other staff to ensure timely care.</p><p>2. Patient Experience Management</p><p>o Greet and assist patients during their visits to the facility.</p><p>o Ensure smooth patient onboarding, including registration and orientation.</p><p>o Educate patients about the services, facilities, and preventive care offered.</p><p>o Address and resolve patient concerns, complaints, and feedback promptly.</p><p>o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.</p><p>3. Communication and Coordination</p><p>o Provide clear communication regarding appointment scheduling, test results, and follow-up care.</p><p>o Ensure patients understand treatment plans, billing details, and healthcare processes.</p><p>o Train the supporting staff of respective branches to drive seamless experience at allotted branches.</p><p>4. Data Management and Reporting</p><p>o Maintain accurate records of patient interactions, complaints, and feedback.</p><p>o Generate regular reports on patient satisfaction metrics and suggest improvements.</p><p>5. Business Development Support</p><p>o Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.</p><p>o Build long-term relationships with patients to encourage loyalty and referrals.</p><p>Own and drive conversion, completeness and revenue target for allotted branches.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Patient Relations Manager

Heart to Heart Hospice

<div><b>Patient Care Manager - Registered Nurse</b><b>:</b><br>
<br>
<br>
<b>What You Must Have:</b><b>:</b>
<ul><li>Current State Registered Nurse License</li>
<li>Current State Driver&rsquo;s License, reliable transportation, and provide ongoing valid and current auto liability insurance</li>
<li>Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health</li>
<li>Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting</li>
<li>Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously</li>
<li>Strong critical thinking, organizational, interpersonal, and communication skills</li>
</ul>
<br>
<b>Full Time Employee Benefits</b><b>:</b>
<ul><li>Competitive Pay</li>
<li>Medical, Dental &amp; Vision insurance</li>
<li>Paid Time Off</li>
<li>Paid holidays</li>
<li>401k with up to 4% employer matching
</li><li>Tuition reimbursement</li>
<li>Company car for qualifying individuals</li>
<li>Mileage reimbursement</li>
</ul>
<br>
<b>What You Will Do</b><b>:</b>
<ul><li>Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation).</li>
</ul><ul><li>Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel.</li>
<li>Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care.</li>
</ul><ul><li>Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner.</li>
<li>Performance of other duties as required</li>
<li>Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures</li></ul><br>
<p><br>
<b>Working with Heart to Heart Hospice</b><b>:</b><br>
<br>
We are looking for a compassionate, talented and experienced Patient Care Manager that is experienced in customer service and eager to join an exciting organization.<br>
<br>
<b>You can </b><b><i>Make A Difference </i></b><b>in the lives of others!:</b><br>
<br>
At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.<br>
<br>
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.</p></div>

Patient Care Manager RN

AccentCare

<div>Overview:
<div><b>Patient Care Manager</b></div><div><b>
Location: Orange Park</b></div><div><b>
Position:</b> Patient Care Manager</div><div><b>
Position Type: </b>Full-Time</div><div><b>
Remote/Virtual Position: </b>No</div><div></div><div><b><br>
Find Your Passion and Purpose as a Patient Care Manager</b></div><div><b>
Salary: $85,000-$95,000</b><br>
<b>Schedule: M-F 8AM-5PM in Office</b></div><div></div><div><i><br>
Offer Based on Years of Experience</i></div>
What You Need to Know:
<div><b>Reimagine Your Career in Home Health</b></div><div>
Caring for others is more than what you do &mdash; it&rsquo;s who you are. At AccentCare, you&rsquo;ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You&rsquo;ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We&rsquo;re proud to be named one of <i>America&rsquo;s Greatest Workplaces 2025</i> by Newsweek &mdash; a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we&rsquo;re building together.</div><div></div><div><b><br>
Be the Best Patient Care Manager You Can Be</b></div><div>
If you meet these qualifications, we want to meet you!</div><ul><li>
Graduated from an approved school of professional nursing</li></ul><div><b>
Required Certifications and Licensures:</b></div><ul><li>
Registered nurse with current licensure to practice nursing in the practicing state.</li><li>
Previous experience in home care setting with two years management or supervisory experience, preferred.</li><li>
Knowledge of accepted professional standards and practice, Medicare Conditions of Participation, and federal, state, and local regulatory requirements</li></ul><div><b>
Our Investment in You</b></div><p>
Caring for others starts with caring for you. We&rsquo;re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:</p><ul><li>
Medical, dental, and vision coverage</li><li>
Paid time off and paid holidays</li><li>
Professional development opportunities</li><li>
Company-matching 401(k)</li><li>
Flexible spending and health savings accounts</li><li>
Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app</li><li>
Programs to celebrate achievements, milestones and fellow employees</li><li>
Company store credit for your first AccentCare-branded scrubs for patient-facing employees</li><li>
And more!</li></ul>
Qualifications:<div></div><div><br>
</div><div><b>Come As You Are</b></div><div>
At AccentCare, you&rsquo;re part of a community that cares &mdash; for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.</div>
Posted Salary Range: USD $85,000.00 - USD $95,000.00 /Yr.</div>

Registered Nurse / Patient Care Manager, Home Health

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Outsourcing</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>JOB SUMMARY</p>
<p>The Patient Administrator provides excellent patient-focused care while performing accurate and timely</p>
<p>referral processing, scheduling and registration activities. The Patient Administrator is responsible for key</p>
<p>operational practices in the delivery of exceptional ambulatory healthcare. S/he performs necessary</p>
<p>registration, scheduling and payment collection functions upon each patient&rsquo;s arrival and ensures data</p>
<p>inputs are accurate and precise for all phases of operations. The Patient Administrator is instrumental in</p>
<p>obtaining patient signatures and scans related documents / images into each patient&rsquo;s EMR record, and is</p>
<p>responsible for engaging management in workflow improvements.</p>
<p>KEY ROLE ACCOUNTABILITIES</p>
<ul><li>Patient Registration - Performs accurate and complex registrations in ambulatory locations, with a goal</li></ul>
<p>of exceeding service department expectations. Completes complex work queues and quality data</p>
<p>corrections assigned by management so that Revenue Cycle operations are not delayed.</p>
<ul><li>Identification - Consistently performs Patient Identification practices through the performance of</li></ul>
<p>accurate medical record selection. Reports duplicate medical record numbers to management for</p>
<p>further investigation to support patient safety goals. Reviews and validates printed wristbands with each</p>
<p>patient and performs biometric validation.</p>
<ul><li>Confidentiality - Observes and maintains patient privacy and confidentiality during all Patient</li></ul>
<p>Administration operations.</p>
<ul><li>Insurance Eligibility - Completes insurance pre-authorization eligibility successfully which may require</li></ul>
<p>direct contact with the insurance company to support successful financial revenue results.</p>
<ul><li>Scanning Requirements - Accurately scans Patient Identification cards, Insurance Cards, Vaccine</li></ul>
<p>Records, and Newborn Birth Certificates into the medical record to support patient safety goals and</p>
<p>successful financial revenues results. Ensures insurance information is updated and accurate for each visit.</p>
<ul><li>Signatures - Thoroughly explains all registration documents and captures patient signatures. Correctly</li></ul>
<p>notates forms in instances where the patient signature is unobtainable. Notates when parental consent</p>
<p>is obtained over the telephone.</p>
<ul><li>Patient Experience - Utilizes the department in patient communications and interactions; in all telephone,</li></ul>
<p>email and/or during face-to-face patient encounters.</p>
<ul><li>Scheduling Appointments - Accurately books multiple and complex appointments for patients in</li></ul>
<p>accordance with hospital requirements. Upon booking each appointment, a pre-registration is required</p>
<p>so that finance, nurses and clinicians may complete workflow components prior to the patient&rsquo;s next visit.</p>
<p>Thorough and correct entry of data and patient information which supports patient safety goals.</p>
<ul><li>Patient Point of Sale (PoS) Collections - Systematically processes in patient PoS collections and issues</li></ul>
<p>receipts. Timely notification to Patient Administration management of any collection or deposit issues as</p>
<p>needed.</p>
<ul><li>Medical Necessity - Performs Medical Necessity and collects patient due as required supporting</li></ul>
<p>successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.</p>
<ul><li>Wristbands - Leads in consistently performing Patient Identification practices, including the application of</li></ul>
<p>patient wristbands.</p>
<ul><li>Ethics - Adheres to standards as they appear in the Code of Conduct and Conflict of Interest</li></ul>
<p>policies.</p>
<ul><li>Assists the Supervisor and Manager in the collection of information related to advanced research and</li></ul>
<p>reports required by the department.</p>
<p>&middot; Ensures select interpreters and preferred language for each patient. &middot; Completes patient&rsquo;s visit by scheduling any necessary follow up appointments. &middot; Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services). &middot; Assists coworkers if required during busy periods and if capacity allows. &middot; Being polite, compassionate, and understanding to patients and family members at all times. Complies with customer service standards to ensure patient needs are met. &middot; Treats colleagues, patients, and visitors with dignity and respect at all times and promotes and maintains effective communication and teamwork. &middot; Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies &middot; Adheres to and promotes Values In view of the evolving needs and opportunities within , this position may be required to perform other duties as assigned and reporting relationships may vary.</p>
<p>Job Specific Skills.</p>
<p>Ability to learn the following applications and utilize on a daily basis: o Biometric Application for patient identification Workflow o Cerner Patient Management functions (Registration &amp; Scheduling), o Radnet / Surginet o Powerchart Order Entry o PACs, Document scanning into pacs o Medical Necessity process o Finance Payment System Workflows and receipting o Scanning documents into the PEARL record o Ad Hoc Transport request process o SMS Appointment Reminder process o Patient Portal Registration practices o MOI Data Integration workflows o QNB Counterfeit bill process and equipment &middot; Data Entry Accuracy &middot; Medical Terminology Testing &middot; Patient Experience Excellence &middot; Good Organization &middot; Time management skills &middot; Proficiency with Microsoft Office suite &middot; Fluency in written and spoken English</p></div></div><p></p>

Patient Administrator

Piedmont Healthcare

<p></p><div><div><div><h1 class="jobSectionHeader"><b>Manager Patient Connection Center</b></h1>
<p>Description:</p><p><b>
RESPONSIBLE FOR:
</b><br>
Providing leadership and overseeing the daily Patient Connection Center (PCC) pre-service operations, which supports hospital-based or Physician services for Piedmont Healthcare. Functions that report to this position include all centralized pre-service functions (Pre-Registration, Estimate Creation, Coverage Verification, Authorizations, and Patient Liability Collection, and Appointment Scheduling) plus other tangential functions as assigned. <b>Contact Center Experience Required.</b></p><p><b>
*HYBRID SCHEDULE*</b></p>
Qualifications:<p><b>
MINIMUM EDUCATION REQUIRED:</b><br>
Bachelor's Degree</p><p><b>
MINIMUM EXPERIENCE REQUIRED:</b><br>
Five (5) years of Revenue Cycle experience or Contact Center experience. Three (3) years leadership experience.</p><p><b>
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:</b><br>
None</p><p><b>
ADDITIONAL QUALIFICATIONS:</b><br>
Revenue cycle operational management experience in a multi-hospital and/or employed physician environment preferred. Previous experience using Epic preferred.</p></div><br>
<p></p>
</div><div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2>
<div><div><b>LOCATION</b></div>
<div>Atlanta, Georgia</div>
</div><div><div><b>POSTED</b></div>
<div>10/24/2025</div>
</div><div><div><b>TYPE</b></div>
<div>Revenue Cycle</div>
</div><div><div><b>SCHEDULE</b></div>
<div>Full-time</div>
</div><div><div><b>SHIFT</b></div>
<div>Day Job</div>
</div><div><div><b>JOB ID</b></div>
<div>3005211</div></div></div></div></div></div><p></p>

Manager Patient Connection Center

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