patient navigator

Osborn Family Health Center

<div>Title: Patient Navigator
Job Summary: The Patient Navigator functions as a clinical support liaison between patients, providers and care team members throughout Osborn Family Health Center and reports to the Chief Medical Officer/Chief Executive Officer. Also coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities. This position will also work in collaboration with all applicable departments. 
 
Summary of Accountabilities:<ul><li>
Always provides high quality customer service to patients in person and over the telephone.</li><li>
Maintain current demographic information on patients (name change; address; insurance updates).</li><li>
Always maintain strict HIPAA compliance.</li><li>
Assist in the navigation of patients to reduce gaps in care.</li><li>
Track and monitor provider orders for outpatient services to include laboratory, radiology, diagnostic testing, and consultation services.</li><li>
Attach results and/or consult reports for outpatient services including laboratory, radiology, diagnostic testing, and consultation services for provider review.</li><li>
Work to improve patient compliance through telephone calls, written correspondence, and the patient portal.</li><li>
Assist patients, when necessary, with lost or misplaced orders upon request.</li><li>
Notify ordering provider of patient non-compliance.</li><li>
Facilitate the process for follow-up appointments as needed.</li><li>
Complete Referrals and Prior Authorization for Providers and Specialty Care Services.</li><li>
Willingness to engage in training, i.e., webinar, webcast, any on-line opportunities.</li><li>
Make recommendations on how to improve efficiency in departments.</li><li>
Willingness to cooperate with covering of staff members and/or make recommendations to manager.</li><li>
Ensure compliance with all company policies, procedures, and guidelines.</li><li>
May sometimes undertake a variety of special projects and/or administrative duties to assist in the efficiencies of the organization.</li><li>
Communicate concerns/patient issues with CMO/CEO /or Risk/Claims Manager.</li><li>
Assists with any additional duties as needed or as directed by CMO/CEO.</li></ul> 
Minimum Degree and Experience Required:
Minimum high school diploma or equivalent.
Preferred two years' experience as a Certified Medical Assistant
Familiarity with IDC10 and CPT coding preferred
Skill Requirements:
Fluent in Spanish/English
Ability to assist with patients who present with language barriers.
Translation Video/Translation of Telephone.
Ability to be detailed oriented and organized.
Ability to communicate to promote effective working relationships with other members of staff
Ability to work effectively under pressure
Ability to perform diversified duties with a high degree of accuracy.
.</div>

Patient Navigator

Indian Health Center of Santa Clara Valley

<div>TranscriptionPOSITION: MEDICAL TRANSCRIPTION/PATIENT NAVIGATOR
REPORTS TO: Direct of of Population Health
STATUS: The position is part-time or full-time, non-exempt 
POSITION SUMMARY: Under the direction &amp; supervision of the Director of Population Health, the Patient Navigator is responsible for conducting patient education, assisting patients to complete health history forms, self-assessments &amp; risk assessments &amp; entering results into the electronic health record (EHR), representing Indian Health Center (IHC) at health fairs &amp; community events, assisting with clinic close care gaps for the patients. He/she will participate in organizational improvement activities as needed around chronic disease management. This position includes working and collaborating with vendors and performing other activities as requested. In addition, this staff will perform Medical Transcription duties by interpreting and transcribing external clinical notes regarding patient assessment, workup, therapeutic procedures, clinical course, diagnosis, prognosis, etc. into the patient&rsquo;s Electronic Health Records in order to document patient care and facilitate delivery of health care services. He/she ensures accuracy of electronic clinical notes and keeps confidentiality in compliance with HIPAA guidelines. This could be an excellent opportunity for International Medical Graduates (IMG); the IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. 
DUTIES AND RESPONSIBILITIES:<ul><li>
Inform/educate eligible patients for chronic disease management services</li><li>
Assist in closing care gaps</li><li>
Transcribes external medical notes such as assessments/consultations, referrals, progress notes, discharge summaries, etc., into the IHC EHR system to provide a permanent record of patient care specially for new IHC members</li></ul>
Identifies mistakes in reports, and check with previous medical providers to obtain the correct needed information<ul><li>
Identifies mistakes in reports, and check with previous medical providers to obtain the correct needed information</li><li>
Performs data retrieval duties from external EHR systems or other media such as CDs for data inclusion in internal electronic medical records</li><li>
Demonstrates an understanding of the medico-legal implications and responsibilities related to the transcription of medical records to protect the patient and the organization</li><li>
Communicates with external healthcare facilities to ensure accuracy and completeness of records of new and established patients</li><li>
Assists with manual lab results reconciliation</li><li>
Operates designated word processing, internal registries, and other software as directed to complete the assignments</li></ul> 
<ul><li>
Work from health plan lists to identify patients with care gaps and perform outreach calls.</li><li>
Represent IHC publicly at community events, health fairs and organizational meeting settings</li><li>
Liaise with health care providers, social service providers, vendors and peers to connect patients with services, establish new services and programs, and arrange for community presentations and events</li><li>
Participate in mass media campaigns to reach persons and groups beyond traditional means in order to educate about health coverage enrollment, promote health and disease prevention, including by video, television, radio and written materials</li><li>
Translate &amp; Interpret, use the knowledge of language, cultural practices &amp; beliefs to support patients in a manner that is culturally &amp; linguistically appropriate &amp; assist other health professionals to provide culturally sensitive care</li><li>
Communicate effectively in a manner that promotes trust and cooperation</li><li>
Participate and attend IHC and community meetings as assigned</li><li>
Document and maintain a complete record of work performed, statistics, assessments, and correspondence with patients, community organizations, and professionals</li><li>
Attend ad hoc meetings with manager and other staff to report and review program progress<ul><li>
Participate as a proactive representative of the Patient Centered Health Home</li><li>
Perform duties utilizing the Team-Based Approach</li></ul></li><li>
Other Duties and projects as assigned</li></ul> 
PHYSICAL REQUIREMENTS:<ul><li>
Ability to sit, stand and walk for extensive periods of time</li><li>
Manual and finger dexterity and eye-hand coordination for nursing care</li><li>
Ability to lift up to 35 pounds</li><li>
Ability to stoop, squat, or bend frequently</li><li>
Corrected vision and hearing within normal range to observe and communicate with patients and professional staff</li></ul> 
WORKING CONDITIONS:
Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions. 
REQUIRED QUALIFICATIONS, KNOWLEDGE AND ABILITIES: 
<ul><li>
Associate degree or equivalent in health related field</li><li>
Medical background preferred</li><li>
Knowledge of medical transcription guidelines and practices</li><li>
Knowledge of medical terminology, anatomy and physiology, disease processes, signs &amp; symptoms, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibilities</li><li>
Prior experience working in a similar medical position or customer service related position with at least one year working experience</li></ul><ul><li>
Fluent in English and Spanish (ability to read, write, and speak) preferred</li><li>
Previous knowledge of office practices and procedures in the medical field preferred</li><li>
Ability to follow written and oral instructions</li><li>
Flexibility, initiative, reliability, and creativity</li><li>
Excellent customer service skills required</li><li>
Familiarity with medical computer software and data entry</li><li>
Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)</li><li>
Knowledge of &amp; ability to work with the American Indian community &amp; other minority populations</li><li>
Ability to maintain strict confidentiality</li><li>
Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition</li><li>
Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, &amp; efficient manner. Ability to multitask &amp; thrive in a fast-paced, constantly changing environment</li><li>
Ability to carry out all responsibilities in an honest, ethical &amp; professional manner and demonstrate good judgment</li></ul> 
Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer.</div>

Medical Transcriptionist/Patient Navigator

Nuclear Care Partners

<div>Overview

The Nurse Navigator is responsible for the day-to-day management, coordination, and supervision of the related clinical activities within their assigned service area, utilizing professional standards of care and agency policy and procedures. This is a non-exempt position. The Nurse Navigator supports and creates positive environments through a personal commitment to the Company's vision and values.

Compensation

Compensation is based on experience, shift type, and market factors.

Shifts: 40 hours per week with some weekend work required (Administrative work will be done in a local Branch Office setting). Full-time Nurse Navigator; must work a minimum of 20 hours per week, completing direct patient care; some weekends and evenings may be required based on patient needs.

Benefits
<ul>
<li>401(k) Retirement Option</li>
<li>Medical, Dental, Vision</li>
<li>Employee Assistance Program (EAP)</li>
<li>Training, mentorship, and career growth opportunities in home care.</li>
</ul>
Why Join Nuclear Care Partners?
Mission-Driven <ul><li>- Serve a unique population of former atomic energy workers</li>
Nurse-Founded and Led <li>- We understand and prioritize the nursing experience</li>
Supportive, nurse-led culture with autonomy and flexibility <li>- Be part of a team that values trust, integrity, and compassion</li>
Flexibility <li>- Consistent scheduling</li>
</ul>
Key Responsibilities
<ul>
<li>Expected to routinely complete face to face patient visits and staff visits in home setting for all patients on case load.</li>
<li>Build face to face rapport with patient and patient families in implementing and managing care being rendered.</li>
<li>Maintains communication with Regional Clinical Director, supervisor, case managers, RN Authorization Specialists, lead and team nurses, non-licensed staff, support staff and ancillary services.</li>
<li>Coordinate with Clinical Director and implement staff development as required to maintain documentation compliance.</li>
<li>Manages care implementation with attention to quality patient care and patient family satisfaction.</li>
<li>Coordinates care authorization with Authorization Specialist regarding initial nursing assessments and new admissions.</li>
<li>Implementation, evaluation and oversight of individual patient POC that corresponds with the physician's orders through assessment of patient's needs, condition, environment and consultation with other health team members.</li>
<li>Performs patient assessment according to physician orders and completes nurse progress notes.
</li><li>Providing weekly updates to the patients in the Onboarding Process, giving them status of their applications, educating them on the EEOICPA program, development initial care expectations.</li>
<li>Ability to create a Plan of Care in conjunction with the patient and their families.</li>
<li>Ensures patient and patient-family are satisfied with level of care, plan of care and care team.</li>
<li>Performs as scheduled and as needed Initial Nursing Assessments, Comprehensive Nursing Assessments, supervisory visits and new patient admissions.</li>
<li>Provides home health aide initial certification training and ongoing education. Assists and supports HHA's through initial paperwork process.</li>
<li>Provide clinical guidance and coaching for staff and patient families.</li>
<li>Able to speak to the authorization process and the benefits of skilled nursing visits.
</li><li>Participates in home visits in service area per policies and procedures and as needed.</li>
<li>Focuses on outreach and networking in territory per direction from management team and per company growth plan.</li>
<li>When not in the field conducting company business should be available and in the office during office hours to enable accessibility of service for potential and current patients and families as well as staff and colleagues.</li>
<li>Schedules visits with patients or fills shifts to ensure patient's needs are being met. Makes changes to routinely scheduled visits as needed.
</li><li>Provides assistance and support with patient advocacy.</li>
<li>Assists with coordination of appointments, treatments and therapies.</li>
<li>Performs appropriate preventative and rehabilitative nursing procedures.</li>
<li>
</li></ul>Qualifications
<ul>
<li>Bachelor of Science in Nursing preferred.</li>
<li>Current RN licensure in the state of NV</li>
<li>A qualified candidate must possess a strong sense of professionalism, effective interpersonal skills and be a true team player.</li>
<li>Previous case management or leadership role(s) which would include Interviewing, hiring, on-boarding procedures, mentoring and leading are preferred.</li>
<li>Must have a valid driver license and be in good standing</li>
</ul>
Ready to Make a Meaningful Impact?

Apply today and join a team that honors commitment, compassion, and clinical excellence.</div>

Nurse Navigator

Navi Nurses

<div>About us

We&rsquo;re a rapidly growing, nurse-founded company redefining at-home care. Our team is on a mission to make in-home nursing services more accessible, personal, and effective by partnering with hospitals, medical practices, and professionals in adjacent industries like estate planning and wealth management. As we scale our impact, we&rsquo;re building a team that&rsquo;s as innovative and compassionate as the care we deliver. 
The role

As a Nurse Navigator, you will contribute directly to our core operations by enhancing the intake process and care planning. You will coordinate and manage client care plans for subacute needs, ensuring the highest quality of service.

The Nurse Navigator I is pivotal in enhancing Navi Nurses&rsquo; operational effectiveness by bringing a blend of warmth and professional credibility to the initial client engagement process. This role demonstrates profound clinical expertise in aiding both new and established clients to devise personalized care plans. With the collaborative support of our administrative team and fellow nurse contractors, the Nurse Navigator I ensures unparalleled service quality in every client interaction and care plan creation. 
Focused particularly on our subacute client segment, the Nurse Navigator I is instrumental in managing various aspects of client care. This includes overseeing client management, conducting clinical assessments, advocating for client needs, supporting nursing staff, guiding the development of care plans, reporting on data, and handling general clinical operations. For clients with subacute care needs, this role involves crafting initial care plans via telehealth or phone consultations, managing ongoing care requirements, and addressing clinical questions from nurses. Critical needs are escalated to the Nurse Navigator II and Nursing Manager as necessary. 
What you&rsquo;ll do
<ul>
<li>Conduct clinical assessments via telehealth.</li>
<li>Manage ongoing care and respond to clinical inquiries.</li>
<li>Develop and coordinate co-created care plans.</li>
<li>Support nurse contractors and administrative teams.</li></ul> 


Who you are
<ul>
<li>Registered Nurse (RN) with an Arizona license.</li>
<li>Current AHA BLS and/or ACLS.</li>
<li>ASN or higher &amp; graduated from an accredited nursing program.</li>
<li>4+ years of direct client care experience, with at least 1 year in an acute setting.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Proficient with Google Suite, healthcare platforms, and adaptable to new technologies.</li>
<li>Complete the 20+ hour in-person training with DoN.</li>
<li>Enjoy and thrive in a fast-paced, startup environment with high levels of autonomy.</li></ul> 


Bonus points
<ul>
<li>Navi RN Contractors with at least 6 months of working in Navi are HIGHLY encouraged to apply.</li>
<li>Excitement to adapt to the changing responsibilities of this role as Navi continues to scale across the US.</li></ul> 


Location
<ul>
<li>Remote; must have access to a computer/laptop, phone, and reliable internet.</li>
<li>Initial training and occasional meetings at Navi Nurses Headquarters, Phoenix, Arizona 85004.</li>
<li>Flexibility in weekly hours and work location based on client and business needs.</li></ul> 


Hours
<ul>
<li>40 hours per week, weekends are included.</li>
<li>Flexibility in weekly hours and work location based on client and business needs.</li></ul> 


What we offer
<ul>
<li>Competitive pay</li>
<li>Flexible scheduling</li>
<li>IHRA stipend for healthcare</li>
<li>Healthy PTO</li>
<li>Paid holidays</li>
<li>Professional growth in a supportive community.</li>
<li>Competitive pay with performance bonuses.</li>
<li>Access to the latest healthcare technologies and training.</li></ul> 


Navi Nurses is shaped by a strong respect for each other. This applies to every aspect of employment &ndash; from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Navi Nurses. We believe wholeheartedly that the more inclusive we are, the better our work will be. We believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply.</div>

Nurse Navigator I

Ochsner Health

<div>We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments.
*Lacombe*
Job Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required &ndash; High school diploma or equivalent.
Preferred &ndash; Bachelor&rsquo;s degree.
Work Experience
Required &ndash; Four years of experience in customer service, appointment coordinator or another related field.
Knowledge Skills and Abilities (KSAs)<ul><li>
Excellent critical thinking skills.</li><li>
Ability to maintain a patient/consumer focused approach in all interactions.</li><li>
Ability to solve potentially complex navigation problems.</li><li>
Proficient in navigating and managing multiple systems.</li><li>
Excellent interpersonal skills and ability to manage multiple stakeholders.</li><li>
Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs.</li><li>
Proficiency in technology applications and various software packages specific to role.</li><li>
Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment.</li></ul>
Job Duties<ul><li>
Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time.</li><li>
Manages patient egresses, including but not limited to phone, email, text, live-chat, etc.</li><li>
Delivers first contact resolution provides the patient with right care outcome.</li><li>
Responds to patient and provider request with a focus on transforming experience by building trust and rapport.</li><li>
Provides timely and effective resolutions that exceed stakeholder expectations.</li><li>
Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop.</li><li>
Navigates escalations to clinic partners with poise and skill to resolve patient issues.</li><li>
Navigates and flexes between the varying needs of patient segments to eliminate barriers to efficient delivery of care.</li><li>
Identifies system service delivery problems and potential solutions for effective patient management interventions.</li><li>
Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care.</li><li>
Serves as a subject matter expert and brand ambassador for our service line focuses on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.</li><li>
Performs other related duties as assigned.</li></ul>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance &amp; Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.</div>

Access Liaison - Lacombe

<div>We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments.
CAC; rotating Saturdays 7am-3:30pm
Job Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required &ndash; High school diploma or equivalent.
Preferred &ndash; Bachelor&rsquo;s degree.
Work Experience
Required &ndash; Four years of experience in customer service, appointment coordinator or another related field.
Knowledge Skills and Abilities (KSAs)<ul><li>
Excellent critical thinking skills.</li><li>
Ability to maintain a patient/consumer focused approach in all interactions.</li><li>
Ability to solve potentially complex navigation problems.</li><li>
Proficient in navigating and managing multiple systems.</li><li>
Excellent interpersonal skills and ability to manage multiple stakeholders.</li><li>
Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs.</li><li>
Proficiency in technology applications and various software packages specific to role.</li><li>
Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment.</li></ul>
Job Duties<ul><li>
Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time.</li><li>
Manages patient egresses, including but not limited to phone, email, text, live-chat, etc.</li><li>
Delivers first contact resolution provides the patient with right care outcome.</li><li>
Responds to patient and provider request with a focus on transforming experience by building trust and rapport.</li><li>
Provides timely and effective resolutions that exceed stakeholder expectations.</li><li>
Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop.</li><li>
Navigates escalations to clinic partners with poise and skill to resolve patient issues.</li><li>
Navigates and flexes between the varying needs of patient segments to eliminate barriers to efficient delivery of care.</li><li>
Identifies system service delivery problems and potential solutions for effective patient management interventions.</li><li>
Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care.</li><li>
Serves as a subject matter expert and brand ambassador for our service line focuses on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.</li><li>
Performs other related duties as assigned.</li></ul>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance &amp; Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.</div>

Access Liaison- Call Center- Mid Shift

OU Health

<div><h2 class="jobSectionHeader">Position Title:
</h2>RN - Registered Nurse - Nurse Navigator
<h2 class="jobSectionHeader">Department:
</h2>SCC Nurse Navigation
<h2 class="jobSectionHeader">Job Description:
</h2>General Description:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Under limited direction, functions on the multidisciplinary team as an advocate, interpreter, educator and counselor for patients. They model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health&rsquo;s core values of putting Patients First, pursuing Relentless Excellence, showing Integrity, seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork .
Essential Responsibilities:
<ul><li>Responsible for ensuring all patients in assigned area receive quality and comprehensive care.
</li><li>Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team.
</li><li>Ensures proper documentation (Orders and Authorizations) are available and correct for each individual patient.
</li><li>Serves as a clinical resource for care management.
</li><li>Provides expert nursing care which includes direct clinical practice, consultation, education and research.
</li><li>Uses clinical expertise and management skills to direct patient/family education and services to ensure the delivery of high quality care in the most family-centered, efficient and economical manner.
</li><li>Communicates with all members of the team on behalf of the patient.
</li><li>Works in collaboration with internal and external interdisciplinary team members to achieve excellence patient service throughout the plan of care.
</li><li>In collaboration with the management team, is responsible for planning, implementing, evaluating and documenting staff development related to patient/family education and quality patient care.
</li></ul>General Responsibilities:
<ul><li>Performs other duties as assigned.
</li></ul>Minimum Qualifications :
Education: Associate's Degree in Nursing required. Bachelor's Degree in Nursing preferred.
Experience: 3 or more years of experience in Patient Care as a Registered Nurse in the acute care setting required.
License(s)/Certification(s)/Registration(s) Required: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)).
Knowledge, Skills and Abilities:
<ul><li>Knowledge of nursing theory, practices, techniques, procedures and standards.
</li><li>Knowledge of the principles of supervising staff.
</li><li>Skill in planning and organizing nursing care, applying advanced nursing clinical skills, maintaining records and charts, and preparing written reports.
</li><li>Skilled in maintaining effective working relationships with others.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work effectively as part of a team.
</li></ul><h2 class="jobSectionHeader">Current OU Health Employees - Please click HERE to login.
</h2><h2 class="jobSectionHeader">OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.</h2></div>

RN - Registered Nurse - Nurse Navigator

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