patient registration rep

OhioHealth

<div><p><b>We are more than a health system. We are a belief system. </b>We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
</p><p></p><p><b>Job Description Summary:
</b></p><p></p>This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional support and customer service during encounters with patients, families, visitors, and OhioHealth Physicians and associates.
<p></p><p><b>Responsibilities And Duties:
</b></p><p></p>Accurately identifies patient in EMR system.
<br>
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
<br>
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
<br>
Performs registration functions in any of the Patient Access areas.
<br>
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
<br>
Uses various computer programs to enter and retrieve information.
<br>
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
<br>
Secures and tracks insurance authorizations and processed BXC patients.
<br>
Transcribes ancillary orders.
<br>
Scheduled outpatients.
<br>
Generates, prints and provides patient estimates utilizing price estimator products.
<br>
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
<br>
Attempts to collect residual balances from previous visits.
<br>
Answers questions or concerns regarding insurance residuals and self-pay accounts.
<br>
Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
<br>
Generates appropriate regulatory documents and obtains consent signatures.
<br>
Identifies and/or determines patient Out of Network acceptance into the organization.
<br>
Reviews insurance information and speaks to patients regarding available financial aid.
<br>
Explains billing procedures, hospital policies and provides appropriate literature and documentation.
<br>
Scans required documents used for claim submission into patient&rsquo;s medical record.
<br>
Escorts or transports patients in a safe and efficient manner to and from various destinations.
<br>
Assists clinical staff in administrative duties as needed.
<br>
Complies with policies and procedures that are unique to each access area.
<br>
Assists with training new associates.
<br>
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
<br>
Goes to the Nursing Units to register or obtain consents.
<br>
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
<br>
Makes reminder phone calls to patient.
<br>
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
<br>
Maintains patient logs for statistical purposes.
<br>
Reviewed insurance information and determines need for referrals and/or financial counseling.
<br>
Educations patients on MyChart, including its activation.
<br>
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.<br>
<br>
<br>
<br>
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
<br>
<br>
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
<p></p><p><b>Minimum Qualifications:
</b></p><p></p>High School or GED (Required)
<p></p><p><b>Additional Job Description:
</b></p><p><b>SPECIALIZED KNOWLEDGE
</b></p><p>Excellent communication, organization, and customer service skills. Basic computer skills. One to two years precious experience in a medical office setting.
</p><p></p><p><b>Work Shift:
</b></p>Evening
<p></p><p><b>Scheduled Weekly Hours :
</b></p>8
<p></p><p><b>Department
</b></p>Main Registration
<p></p><p>Join us!
<br>
... if your passion is to work in a caring environment
<br>
... if you believe that learning is a life-long process
<br>
... if you strive for excellence and want to be among the best in the healthcare industry
</p><p></p><p>Equal Employment Opportunity
</p><p></p><p>OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</p></div>

Patient Registration Rep

<div><p><b>We are more than a health system. We are a belief system. </b>We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
</p><p></p><p><b>Job Description Summary:
</b></p><p></p>This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.
<p></p><p><b>Responsibilities And Duties:
</b></p><p></p>Accurately identifies patient in EMR system.
<br>
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
<br>
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
<br>
Performs registration functions in any of the Patient Access areas.
<br>
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
<br>
Uses various computer programs to enter and retrieve information.
<br>
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
<br>
Secures and tracks insurance authorizations and processed BXC patients.
<br>
Transcribes ancillary orders.
<br>
Scheduled outpatients.
<br>
Generates, prints and provides patient estimates utilizing price estimator products.
<br>
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
<br>
Attempts to collect residual balances from previous visits.
<br>
Answers questions or concerns regarding insurance residuals and self-pay accounts.
<br>
Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
<br>
Generates appropriate regulatory documents and obtains consent signatures.
<br>
Identifies and/or determines patient Out of Network acceptance into the organization.
<br>
Reviews insurance information and speaks to patients regarding available financial aid.
<br>
Explains billing procedures, hospital policies and provides appropriate literature and documentation.
<br>
Scans required documents used for claim submission into patient&rsquo;s medical record.
<br>
Escorts or transports patients in a safe and efficient manner to and from various destinations.
<br>
Assists clinical staff in administrative duties as needed.
<br>
Complies with policies and procedures that are unique to each access area.
<br>
Assists with training new associates.
<br>
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
<br>
Goes to the Nursing Units to register or obtain consents.
<br>
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
<br>
Makes reminder phone calls to patient.
<br>
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
<br>
Maintains patient logs for statistical purposes.
<br>
Reviewed insurance information and determines need for referrals and/or financial counseling.
<br>
Educations patients on MyChart, including its activation.
<br>
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.<br>
<br>
<br>
<br>
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
<br>
<br>
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
<p></p><p><b>Minimum Qualifications:
</b></p><p></p>High School or GED (Required)
<p></p><p><b>Additional Job Description:
</b></p><p>Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.
</p><p></p><p><b>Work Shift:
</b></p>Day
<p></p><p><b>Scheduled Weekly Hours :
</b></p>40
<p></p><p><b>Department
</b></p>Main Registration
<p></p><p>Join us!
<br>
... if your passion is to work in a caring environment
<br>
... if you believe that learning is a life-long process
<br>
... if you strive for excellence and want to be among the best in the healthcare industry
</p><p></p><p>Equal Employment Opportunity
</p><p></p><p>OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</p></div>

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
<b>7a-330p, rotating weekendsPOSITION SUMMARY:</b><br>
The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financial secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.
<br><br>
<b>Job Responsibilities:</b><br>
<ul>
<li>Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)</li>
<li>Ensuring proper documentation with charts/patient (bracelet and labels)</li>
<li>Staying updated on workflows for designated task</li>
<li>Follow patient identification protocols</li>
<li>Appropriately documenting in charts</li>
<li>Closing out cash drawers</li>
<li>Maintaining appropriate cash in petty cash drawer</li>
<li>Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments</li>
<li>Floorwork Registration</li>
<li>Floating to with other Patient Access locations (cross training)</li>
<li>Maintaining Healthstreams courses</li>
<li>Maintaining all insurance sign ons are updated</li>
<li>Stay up to date on emails and Teams post, policy and procedures</li>
<li>Standouts</li>
<li>Point of service Cash collections (estimates, co-pays, past due balances)</li>
<li>Direct Admits/Transfers</li>
<li>Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)</li>
<li>Maintain assigned WQs</li>
<li>Knowledge on EPIC (maintaining updated knowledge)</li>
<li>Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)</li>
<li>Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.</li>
<li>Maintain 90% on monthly Audit score</li>
<li>Attend mandatory Spring and Autumn Training</li>
</ul>
<b>Additional responsibilities:</b><br>
<ul>
<li>Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.</li>
<li>Adheres to established network policy and procedures related to job functions.</li>
<li>Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.</li>
<li>Demonstrates accuracy when performing the primary job function.</li>
<li>Abides by established Personnel Policies and Procedures.</li>
<li>Has knowledge of HIPAA rules and regulations and abides by the same.</li>
<li>Professional and Staff Development:</li>
<li>Participates and or assists with the orientation of new or existing staff.</li>
<li>Participates in Staff and Employee meetings/Huddles</li>
<li>Participates in voluntary and required in-service and education programs.</li>
<li>Participates in Performance Improvement by identifying areas needing</li>
</ul>
improvement.
<br><br>
<ul>
<li>Obtain HFMA certification within a year of hire date.</li>
</ul>
<b>Displays Commitment to the Hospital Mission:</b><br>
<ul>
<li>Observes customer service standards.</li>
<li>Demonstrates excellent communication skills.</li>
<li>Understands/applies a team concept.</li>
<li>Adheres to hospital confidentiality statement.</li>
<li>Demonstrates a knowledge and understanding of National Patient Safety Goals.</li>
</ul>
<b>Mission Statement:</b><br>
We, St Joseph’s Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
<br><br>
<b>Vision:</b><br>
To be world-renowned for passionate patient care and outstanding clinical outcomes.
<br><br>
<b>Core Values:</b><br>
In the spirit of goodStewardship,we heal by practicingJustice in fostering right relationships to promote common good,Reverence in honoring the dignity of every person,Excellencein expecting the best of ourselves and others;Integrityin being faithful to who we say we are.
<br><br>
<b>EDUCATION and TRAINING:</b><br>
<ul>
<li>Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field.</li>
<li>Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.</li>
<li>Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.</li>
</ul>
<b>SPECIAL EQUIPTMENT, SKILLS OR OTHER REQUIREMENTS:</b><br>
<ul>
<li>Proficient in the Patient Access Template within EPIC</li>
<li>Complete CPI (Crisis Prevention Intervention) Training</li>
<li>Strong written and oral communication skills. Strong interpersonal skills. Broad based knowledge or related regulatory compliance requirements.</li>
<li>Competent in basic computer skills</li>
<li>Participatory management, team building, motivational, and administrative skills welcomed but not required.</li>
<li>Critical thinking</li>
</ul>
<b>WORK ENVIRONMENT AND HAZARDS:</b><br>
Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potential exposure to blood, body fluids excretions or secretions (I).
<br><br>
<b>PHYSICAL DEMANDS:</b><br>
<b>Sedentary work:</b> standing, walking and sitting for prolonged periods of time.
<br><br>
<b>Pay Range:</b> $17.85-25.90
<br>Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Access Representative - Main Registration

BJC HealthCare

<div><div>Parkland is hiring a Full Time Patient Access Rep I in our Emergency Department!</div><div></div><div><b><br>
Additional Preferred Requirements</b></div><ul><li>
3 days/wk 7am - 7:30pm</li><li>
Weekend and Holiday Rotation</li><li>
Daily Pay</li></ul>
<br>
<b>Overview</b><p></p><p><b><br>
BJC HealthCare </b>is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.</p><p></p><p><br>
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.</p><p></p><p><br>
BJC&rsquo;s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children&rsquo;s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.</p><br>
<p></p>
<br>
<b>Preferred Qualifications</b><p><b><br>
Role Purpose</b></p><p>
The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).</li><li>
The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.</li><li>
In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement.</li><li>
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.</li></ul><p><b>
Minimum Requirements</b></p><p><b>
Education</b></p><ul><li>
High School Diploma or GED</li></ul><p><b>
Experience</b></p><ul><li>
No Experience</li></ul><p><b>
Preferred Requirements</b></p><p><b>
Education</b></p><ul><li>
Associate's Degree</li></ul><p><b>
Experience</b></p><ul><li>
&lt;2 years</li></ul><p><b>
Supervisor Experience</b></p><ul><li>
No Experience</li></ul><p><b>
Licenses &amp; Certifications</b></p><ul><li>
CHAA</li></ul>
<br>
<b>Benefits and Legal Statement</b><p><b><br>
BJC Total Rewards</b></p><p>
At BJC we&rsquo;re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.</p><ul><li>
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date</li><li>
Disability insurance* paid for by BJC</li><li>
Annual 4% BJC Automatic Retirement Contribution</li><li>
401(k) plan with BJC match</li><li>
Tuition Assistance available on first day</li><li>
BJC Institute for Learning and Development</li><li>
Health Care and Dependent Care Flexible Spending Accounts</li><li>
Paid Time Off benefit combines vacation, sick days, holidays and personal time</li><li>
Adoption assistance</li></ul><p><b>
To learn more, go to our </b><b>Benefits Summary</b><b>.</b></p><ul><li>Not all benefits apply to all jobs</li></ul><p>
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer</p></div>

Patient Access Rep I

St. Croix Tribal Health Clinic

<p><b>Position Summary:</b></p><p>The Patient Access Representative is responsible for greeting, registering and scheduling patients as well as verifying all patient information and insurance details. Patient Registration also collects co-pays, answer calls, triages non-clinical needs, and pages medical employees as needed.</p><p><b>Essential Functions:</b></p><ul><li>Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner</li><li>Greet all patients and visitors as they enter the clinic</li><li>Check-in each patient upon arrival</li><li>Responsible for gathering, updating and maintaining patient demographic information</li><li>Work with clinical teams regarding schedule changes and needs</li></ul><p><b>Job Duties:</b></p><ul><li>Prepare and update patient records using proper forms related to consents, privacy practices, and releases of information.</li><li>Obtain and verify demographics and health summary for each patient appointment daily</li><li>Obtain eligibility information from patients seeking health care who have not previously been treated at the facility by acquiring the certification of Indian blood or other documentary proof of tribal affiliation, according to the Indian Health Service guidelines</li><li>Scan insurance cards, photo ID or other identification cards and prior medical records information into the patient&rsquo;s medical record</li><li>Collect patient payments, procedure pre-payments and past due balances and provide receipt to the patient</li><li>Schedule all patient appointments and reschedule appointments as needed based on closures or provider-driven changes</li><li>Communicate with patients in a timely manner when schedule changes are made</li><li>Provide direction and guidance to community members who may present to Registration with a variety of needs both inside and outside the immediate health clinic</li><li>Responsible for handling confidential information and patient medical records</li><li>Regularly verify current insurance eligibility and work with billing staff regarding patient coverage</li><li>Receive, sort and distribute mail and packages</li><li>Prepare clinic vouchers for payment</li><li>Perform clerical functions such as typing, filing, copying, and faxing</li><li>Maintain an orderly workstation and contribute to an organized clinic atmosphere</li><li>Mail out patient information and educational materials as needed</li><li>Maintain a clean and organized workspace and support overall clinic cleanliness by assisting with routine and additional cleaning tasks</li><li>Follow OSHA and HIPAA guidelines</li><li>Any other duties assigned by supervisor</li></ul><p><b>Note: </b>The essential functions are intended to describe the general contents of and requirements of this position and are not intended to an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent&rsquo;s immediate manager.</p><p><b>Type of Supervisory Responsibilities: </b>N/A</p><p><b>Supervisory Responsibilities: </b>N/A</p><p><b>Directly Reporting to: </b>Patient Access Director (Patient Registration Lead &ndash; vacant)</p><p><b>Matrix of INDIRECT Reporting: </b>St. Croix Tribal Council</p><p><b>Scope and Complexity:</b></p><p>Interacts with all levels of management and employees; often trusted with maintaining confidentiality and relaying highly sensitive messages, and appropriate application of business operations and practices.</p><p><b>Physical Demands/Environment Factors: </b></p><ul><li>Requires extensive sitting with periodic standing and walking</li><li>May be required to lift up to 50 pounds</li><li>Requires significant use of personal computer, phone and general office equipment</li><li>Needs adequate visual acuity, ability to grasp and handle objects</li><li>Need ability to communicate effectively through reading, writing, and speaking in person or on the telephone</li><li>May require off-site travel</li></ul><p><b>Minimum Qualifications</b></p><ul><li>High School Diploma or GED</li><li>Must possess the ability to work effectively and courteously with other departments for timely job completion</li><li>Familiarity with office policies and procedures</li><li>Have an understanding of health insurance policies</li><li>Possess good communication skills</li><li>Knowledge or training with computers and word processing</li><li>Ability to learn claims filing procedures</li><li>Maintain patient confidentiality in accordance with the Federal Privacy Act and HIPAA</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Previous Patient Registration/Front Desk experience</li><li>Knowledge of Nextgen/Patient Registration Systems</li></ul><p><i>Native American Preference Given in Accordance with P.L. 93-638 and Amendments</i></p><p><i>The offer is conditional based on confirmation that the candidate meets all specific criteria required (background check, driver&rsquo;s insurability verification, references, identity verification, and other applicable requirements).</i></p><p>Pay: From $17.27 per hour</p><p>Benefits:</p><ul><li>Bereavement leave</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>On-site gym</li><li>Paid jury duty</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Patient Access Representative/Patient Registration

Mountain Communities Healthcare District

<div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Your Next Career Move Comes with a Mountain View</b></h1></div></div><div><div><div>
At Mountain Communities Healthcare District, you&rsquo;ll join a dedicated team in a community that values connection, compassion, and care. Here, your work makes a real difference every day, surrounded by the breathtaking landscapes of the Trinity Alps, where mountain vistas and pristine lakes inspire both your professional journey and your life outside of work. Experience the warmth of a rural community and the rewards of a career with a view.</div></div></div></div></div>
<br><div><div><div><h1 class="jobSectionHeader"><b>Available Positions</b></h1></div></div><div></div><div><div><div><div>
Please submit applications to Elizabeth McGruder, CHRO at emcgruder@mcmedical.org</div></div></div></div><div></div><div><div><div><div><div><div><b>
Relocating to Trinity County?</b></div></div></div><div><div><div>
In Trinity County, most housing opportunities are shared locally rather than posted online. Our Human Resources team maintains an up-to-date list of available options and serves as your best point of contact for finding housing in the area.</div><div><br>
To get started, reach out and we&rsquo;ll connect you with current opportunities.</div></div><div></div><div><div><div><div><div><div>
530-623-2687</div></div></div></div></div><div></div><div><div><div><div><div>
emcgruder@mcmedical.org</div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><b>
See Our Benefit Rate Sheet</b></div></div></div></div>
<br><div><div><div><div><div><div><div>Patient Registration Representative</div></div></div><div></div><div><div><div><div><br>
Part Time</div></div></div></div><div></div><div><div><div><div><div><div><div><div>
Starting Wage:</div></div></div></div></div></div></div><div><div><div><div>
$</div></div><div><div>
25</div></div></div><div><div>
/hour</div></div></div></div></div></div><div><div><div>
We have a part time, benefited position available; working 2 or 3, 10 hour shifts per week, depending upon staffing needs. Some of the position responsibilities are as follows: Registration of patient in computer system; Ensure that all information in the patient&rsquo;s chart is updated in the computer and the medical record at each visit; Complete online insurance verification &ndash; as needed; Obtain copies of patient insurance cards and driver&rsquo;s license; Inform patients of their financial responsibility, if any; Collect money from the patient for their portion of that days visit; Schedule patient appointments as needed for follow up when patient checks out with superbill. Our ideal candidate would have the following qualifications: High School Diploma or equivalent required; Minimum of one year of office or hospital clerical experience strongly preferred; Intermediate computer skills required &ndash; minimum typing speed of 45 wpm strongly preferred; Good oral and written communication skills; Experience dealing with people in a professional position; Ability to multi task required. Starting wage is $25/hour, plus benefits.</div></div></div></div></div><div></div>

Patient Registration Representative

Parkland Health

<div>Location: ARC: Bachman Lake<br>
<br>
<b>Department/Location: Acute Response Cl Bachman</b><br>
<br>
<b>Primary Purpose</b><br>
<br>
Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.<br>
<br>
<b>Education</b><br>
<br>
<ul><li>None.</li></ul><br>
<b>
Experience</b><br>
<br>
<ul><li>Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.</li></ul><br>
<ul><li>Patient registration experience preferred.</li></ul><br>
<ul><li>Prefer completion of course work towards an accredited medical terminology.</li></ul><br>
<ul><li>Medical Office Assistant experience or training a plus.</li></ul><br>
<b>
Equivalent Education and/or Experience</b><br>
<br>
<ul><li>Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.</li></ul><br>
<b>
Skills or Special Abilities</b><br>
<br>
<ul><li>Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.</li></ul><br>
<ul><li>Must be able to demonstrate competency required as applicable to specialty area.</li></ul><br>
<ul><li>Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.</li></ul><br>
<ul><li>Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.</li></ul><br>
<ul><li>Must have working knowledge of medical terminology.</li></ul><br>
<ul><li>Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.</li></ul><br>
<ul><li>Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.</li></ul><br>
<ul><li>Must be able to solve problems within the guidelines of established policies and procedures.</li></ul><br>
<ul><li>Must be able to adjust to multiple demands, shifting priorities and rapid change.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.</li><li>
Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.</li><li>
Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.</li><li>
Confident with technology, specifically electronic medical record, video encounters and computer applications.</li></ul><br>
<b>
Responsibilities</b><br>
<br>
Proficiently performs patient service activities in coordination with clinical team, including but not limited to:<br>
<ul><li>
Ensures patient and family comfort, safety, privacy and confidentiality at all times.</li><li>
Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.</li><li>
Greets patients and families making them feel welcome and wanted.</li><li>
Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily.</li><li>
Keeps patients and families informed of wait times and any other circumstances that may impact the visit.</li><li>
Stays cognizant of clinical/area needs to facilitate patient care and flow.</li><li>
Assess patient experience at the end of each visit to determine if patient needs were met.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.</li><li>
Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).</li></ul><br>
Coordinates clinic/area activities and facilitates business processes according to standards.<br>
<ul><li>
Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit.</li><li>
Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviews and updates patient account to ensure registration and coverage is current and complete.</li><li>
Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate.</li><li>
Performs upfront cash collections; receives, verifies and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and deposits made daily.</li><li>
Assists with the process of internal and external appointments, referrals and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability.</li><li>
Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization.</li></ul><br>
Documents (paper or electronic) completely, accurately, legibly and timely.<br>
<ul><li>
Ensures applicable documentation is obtained for registration and patient visit. Provides explanation for all requested forms to ensure patient understanding.</li><li>
Performs data entry/documentation of patient care intake information.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Performs data entry/documentation of patient encounter.</li></ul><br>
Assists with maintenance of clinic supplies and equipment.<br>
<ul><li>
Assists with stocking and inventory of supplies, as appropriate.</li><li>
Keeps appropriate persons informed of status of supplies and equipment.</li><li>
Completes requisition documentation for supplies, equipment and services, as applicable.</li></ul><br>
Practices patient safety measures and in association with site leadership:<br>
<ul><li>
Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).</li><li>
Applies or practices proper infection control methods.</li><li>
Identifies, corrects and/or reports safety hazards at the time of discovery.</li><li>
Identifies and/or facilitates maintenance problems with equipment, initiates requests for work order, and removes from patient care area, as appropriate.</li><li>
Informs Environmental Services when additional cleaning activities are needed.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team.</li></ul><br>
Participates in performance improvement and quality initiatives.<br>
<ul><li>
Participates in the unit performance improvement initiatives.</li><li>
Meets expected performance quality measures as outlined for area(s) or responsibility.</li></ul><br>
Based on operational need, may be required to perform role in an alternate Parkland location.<br>
<br>
<b>Job Accountabilities</b><br>
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul><br>
<b>
Requisition ID:</b> 986248</div>

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