patient registration representative

Mountain Communities Healthcare District

<div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Your Next Career Move Comes with a Mountain View</b></h1></div></div><div><div><div>
At Mountain Communities Healthcare District, you&rsquo;ll join a dedicated team in a community that values connection, compassion, and care. Here, your work makes a real difference every day, surrounded by the breathtaking landscapes of the Trinity Alps, where mountain vistas and pristine lakes inspire both your professional journey and your life outside of work. Experience the warmth of a rural community and the rewards of a career with a view.</div></div></div></div></div>
<br><div><div><div><h1 class="jobSectionHeader"><b>Available Positions</b></h1></div></div><div></div><div><div><div><div>
Please submit applications to Elizabeth McGruder, CHRO at emcgruder@mcmedical.org</div></div></div></div><div></div><div><div><div><div><div><div><b>
Relocating to Trinity County?</b></div></div></div><div><div><div>
In Trinity County, most housing opportunities are shared locally rather than posted online. Our Human Resources team maintains an up-to-date list of available options and serves as your best point of contact for finding housing in the area.</div><div><br>
To get started, reach out and we&rsquo;ll connect you with current opportunities.</div></div><div></div><div><div><div><div><div><div>
530-623-2687</div></div></div></div></div><div></div><div><div><div><div><div>
emcgruder@mcmedical.org</div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><b>
See Our Benefit Rate Sheet</b></div></div></div></div>
<br><div><div><div><div><div><div><div>Patient Registration Representative</div></div></div><div></div><div><div><div><div><br>
Part Time</div></div></div></div><div></div><div><div><div><div><div><div><div><div>
Starting Wage:</div></div></div></div></div></div></div><div><div><div><div>
$</div></div><div><div>
25</div></div></div><div><div>
/hour</div></div></div></div></div></div><div><div><div>
We have a part time, benefited position available; working 2 or 3, 10 hour shifts per week, depending upon staffing needs. Some of the position responsibilities are as follows: Registration of patient in computer system; Ensure that all information in the patient&rsquo;s chart is updated in the computer and the medical record at each visit; Complete online insurance verification &ndash; as needed; Obtain copies of patient insurance cards and driver&rsquo;s license; Inform patients of their financial responsibility, if any; Collect money from the patient for their portion of that days visit; Schedule patient appointments as needed for follow up when patient checks out with superbill. Our ideal candidate would have the following qualifications: High School Diploma or equivalent required; Minimum of one year of office or hospital clerical experience strongly preferred; Intermediate computer skills required &ndash; minimum typing speed of 45 wpm strongly preferred; Good oral and written communication skills; Experience dealing with people in a professional position; Ability to multi task required. Starting wage is $25/hour, plus benefits.</div></div></div></div></div><div></div>

Patient Registration Representative

Parkland Health

<div>Location: ARC: Bachman Lake<br>
<br>
<b>Department/Location: Acute Response Cl Bachman</b><br>
<br>
<b>Primary Purpose</b><br>
<br>
Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.<br>
<br>
<b>Education</b><br>
<br>
<ul><li>None.</li></ul><br>
<b>
Experience</b><br>
<br>
<ul><li>Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.</li></ul><br>
<ul><li>Patient registration experience preferred.</li></ul><br>
<ul><li>Prefer completion of course work towards an accredited medical terminology.</li></ul><br>
<ul><li>Medical Office Assistant experience or training a plus.</li></ul><br>
<b>
Equivalent Education and/or Experience</b><br>
<br>
<ul><li>Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.</li></ul><br>
<b>
Skills or Special Abilities</b><br>
<br>
<ul><li>Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.</li></ul><br>
<ul><li>Must be able to demonstrate competency required as applicable to specialty area.</li></ul><br>
<ul><li>Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.</li></ul><br>
<ul><li>Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.</li></ul><br>
<ul><li>Must have working knowledge of medical terminology.</li></ul><br>
<ul><li>Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.</li></ul><br>
<ul><li>Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.</li></ul><br>
<ul><li>Must be able to solve problems within the guidelines of established policies and procedures.</li></ul><br>
<ul><li>Must be able to adjust to multiple demands, shifting priorities and rapid change.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.</li><li>
Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.</li><li>
Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.</li><li>
Confident with technology, specifically electronic medical record, video encounters and computer applications.</li></ul><br>
<b>
Responsibilities</b><br>
<br>
Proficiently performs patient service activities in coordination with clinical team, including but not limited to:<br>
<ul><li>
Ensures patient and family comfort, safety, privacy and confidentiality at all times.</li><li>
Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.</li><li>
Greets patients and families making them feel welcome and wanted.</li><li>
Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily.</li><li>
Keeps patients and families informed of wait times and any other circumstances that may impact the visit.</li><li>
Stays cognizant of clinical/area needs to facilitate patient care and flow.</li><li>
Assess patient experience at the end of each visit to determine if patient needs were met.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.</li><li>
Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).</li></ul><br>
Coordinates clinic/area activities and facilitates business processes according to standards.<br>
<ul><li>
Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit.</li><li>
Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviews and updates patient account to ensure registration and coverage is current and complete.</li><li>
Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate.</li><li>
Performs upfront cash collections; receives, verifies and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and deposits made daily.</li><li>
Assists with the process of internal and external appointments, referrals and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability.</li><li>
Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization.</li></ul><br>
Documents (paper or electronic) completely, accurately, legibly and timely.<br>
<ul><li>
Ensures applicable documentation is obtained for registration and patient visit. Provides explanation for all requested forms to ensure patient understanding.</li><li>
Performs data entry/documentation of patient care intake information.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Performs data entry/documentation of patient encounter.</li></ul><br>
Assists with maintenance of clinic supplies and equipment.<br>
<ul><li>
Assists with stocking and inventory of supplies, as appropriate.</li><li>
Keeps appropriate persons informed of status of supplies and equipment.</li><li>
Completes requisition documentation for supplies, equipment and services, as applicable.</li></ul><br>
Practices patient safety measures and in association with site leadership:<br>
<ul><li>
Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).</li><li>
Applies or practices proper infection control methods.</li><li>
Identifies, corrects and/or reports safety hazards at the time of discovery.</li><li>
Identifies and/or facilitates maintenance problems with equipment, initiates requests for work order, and removes from patient care area, as appropriate.</li><li>
Informs Environmental Services when additional cleaning activities are needed.</li></ul><br>
Virtual Care Only:<br>
<ul><li>
Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team.</li></ul><br>
Participates in performance improvement and quality initiatives.<br>
<ul><li>
Participates in the unit performance improvement initiatives.</li><li>
Meets expected performance quality measures as outlined for area(s) or responsibility.</li></ul><br>
Based on operational need, may be required to perform role in an alternate Parkland location.<br>
<br>
<b>Job Accountabilities</b><br>
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul><br>
<b>
Requisition ID:</b> 986248</div>

OhioHealth

<div><p><b>We are more than a health system. We are a belief system. </b>We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
</p><p></p><p><b>Job Description Summary:
</b></p><p></p>Full time, 36hr/wk Patient Registration Representative at Van Wert Hospital on day shift. This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.
<p></p><p><b>Responsibilities And Duties:
</b></p><p></p>Accurately identifies patient in the EMR system.
<br>
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid
<br>
entiality.
<br>
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
<br>
Performs registration functions in any of the Patient Access areas.
<br>
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise.
<br>
Uses various computer programs to enter and retrieve information.
<br>
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
<br>
Secures and tracks insurance authorizations and processes BWC patients.
<br>
Transcribes ancillary orders
<br>
Schedules outpatients
<br>
Generates, prints, and provides patient estimates utilizing price estimator products.
<br>
Collects patient's Out of Pocket expenses and past balances to meet individual and department goals
<br>
Attempts to collect residual balances from previous visits
<br>
Answers questions or concerns regarding insurance residuals and self pay accounts
<br>
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
<br>
Generates appropriate regulatory documents and obtains consent signatures.
<br>
identifies and/or determines patient Out of Network acceptance into the organization
<br>
Reviews insurance information and speaks to patients regarding available financial aid
<br>
Explains billing procedures, hospital policies and provides appropriate literature and documentation
<br>
Scans required documents used for claim submission into patient's medical record
<br>
Escorts or transports patients in a safe and efficient manner to and from various destinations.
<br>
Assists clinical staff in administrative duties as needed
<br>
Complies with policies and procedures that are unique to each access area
<br>
Assists with training new associates.
<br>
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
<br>
Goes to the Nursing Units to register or obtain consents
<br>
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
<br>
Makes reminder phone calls to patients.
<br>
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
<br>
Maintains patient logs for statistical purposes
<br>
Reviews insurance information and determines need for referrals and/or financial counseling.
<br>
Educates patients on MyChart, including activation.<br>
<br>
<br>
<br>
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
<br>
<br>
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
<p></p><p><b>Minimum Qualifications:
</b></p><p></p>High School or GED (Required)
<p></p><p><b>Additional Job Description:
</b></p><p>Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.
</p><p></p><p><b>Work Shift:
</b></p>Day
<p></p><p><b>Scheduled Weekly Hours :
</b></p>36
<p></p><p><b>Department
</b></p>Main Registration
<p></p><p>Join us!
<br>
... if your passion is to work in a caring environment
<br>
... if you believe that learning is a life-long process
<br>
... if you strive for excellence and want to be among the best in the healthcare industry
</p><p></p><p>Equal Employment Opportunity
</p><p></p><p>OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</p></div>

Patient Registration Representative (Van Wert)

Community Hospital

<div><p><b>Position Highlights:</b></p>
<ul>
<li><b>Position: </b>Patient Registration</li>
<li><b>Job Type: </b>Full-Time</li>
<li><b>Location: </b>Canyon View Women's Health</li>
<li><b>Schedule: </b>M-Th 8:30AM - 5:00PM, Friday 8:30AM - 3:00PM</li>
</ul>
<p><b>Responsibilities:</b></p>
<ul>
<li>Processes incoming and outgoing calls efficiently and politely.</li>
<li>Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.</li>
<li>Schedules appointments and records all information in patient charts.</li>
<li>Checks insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.</li>
<li>Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data.</li>
<li>Completes administrative functions for the clinic as assigned by the Practice Administrator</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<ul>
<li>High school diploma or equivalent,</li>
<li>Minimum Experience: One (1) year of customer service experience; training in a medical practice preferred</li></ul><br>
<p></p>
<p><b>
Compensation:</b></p>
<ul>
<li>$18.00 &ndash; 20.70 per hour, depending on education and experience.</li>
<li>Discretionary bonuses, relocation expenses, merit increase, market adjustments, recognition bonuses, and other forms of discretionary compensation may be available.</li>
</ul>
<p><b>Benefits: </b>Medical, dental, vision insurance</p>
<ul>
<li>Life Insurance</li>
<li>Free Parking</li>
<li>Paid time off</li>
<li>Education assistance</li>
<li>403(b) with employer matching</li>
<li>Wellness Program</li>
<li>Additional benefits based on employment status</li></ul><br>
<p></p>
<p><b>
Additional Information:</b></p>
<ul>
<li><b>Relocation:</b> Must relocate to Grand Junction, CO 81505 before starting work.</li>
<li><b>Work Location:</b> In-person/onsite</li>
<li><b>Application Deadline: </b>Posting will remain open until April 30, 2026</li>
</ul>
<p><b>Be Extraordinary. Join Us Today!</b></p>
<p><i>
Community Hospital recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, Community Hospital is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual&rsquo;s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. Community Hospital does not discriminate against any &ldquo;qualified applicant with a disability&rdquo; as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.</i></p></div>

Patient Registration Representative I, Canyon View Women's Health, Full-Time

University Health KC

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
Patient Access Representative (7:00P-7:30A)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
University Health Truman Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHTMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
7:00PM - 7:30AM<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
36<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

Patient Access Representative (7:00P-7:30A)

St. Croix Tribal Health Clinic

<p><b>Position Summary:</b></p><p>The Patient Access Representative is responsible for greeting, registering and scheduling patients as well as verifying all patient information and insurance details. Patient Registration also collects co-pays, answer calls, triages non-clinical needs, and pages medical employees as needed.</p><p><b>Essential Functions:</b></p><ul><li>Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner</li><li>Greet all patients and visitors as they enter the clinic</li><li>Check-in each patient upon arrival</li><li>Responsible for gathering, updating and maintaining patient demographic information</li><li>Work with clinical teams regarding schedule changes and needs</li></ul><p><b>Job Duties:</b></p><ul><li>Prepare and update patient records using proper forms related to consents, privacy practices, and releases of information.</li><li>Obtain and verify demographics and health summary for each patient appointment daily</li><li>Obtain eligibility information from patients seeking health care who have not previously been treated at the facility by acquiring the certification of Indian blood or other documentary proof of tribal affiliation, according to the Indian Health Service guidelines</li><li>Scan insurance cards, photo ID or other identification cards and prior medical records information into the patient&rsquo;s medical record</li><li>Collect patient payments, procedure pre-payments and past due balances and provide receipt to the patient</li><li>Schedule all patient appointments and reschedule appointments as needed based on closures or provider-driven changes</li><li>Communicate with patients in a timely manner when schedule changes are made</li><li>Provide direction and guidance to community members who may present to Registration with a variety of needs both inside and outside the immediate health clinic</li><li>Responsible for handling confidential information and patient medical records</li><li>Regularly verify current insurance eligibility and work with billing staff regarding patient coverage</li><li>Receive, sort and distribute mail and packages</li><li>Prepare clinic vouchers for payment</li><li>Perform clerical functions such as typing, filing, copying, and faxing</li><li>Maintain an orderly workstation and contribute to an organized clinic atmosphere</li><li>Mail out patient information and educational materials as needed</li><li>Maintain a clean and organized workspace and support overall clinic cleanliness by assisting with routine and additional cleaning tasks</li><li>Follow OSHA and HIPAA guidelines</li><li>Any other duties assigned by supervisor</li></ul><p><b>Note: </b>The essential functions are intended to describe the general contents of and requirements of this position and are not intended to an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent&rsquo;s immediate manager.</p><p><b>Type of Supervisory Responsibilities: </b>N/A</p><p><b>Supervisory Responsibilities: </b>N/A</p><p><b>Directly Reporting to: </b>Patient Access Director (Patient Registration Lead &ndash; vacant)</p><p><b>Matrix of INDIRECT Reporting: </b>St. Croix Tribal Council</p><p><b>Scope and Complexity:</b></p><p>Interacts with all levels of management and employees; often trusted with maintaining confidentiality and relaying highly sensitive messages, and appropriate application of business operations and practices.</p><p><b>Physical Demands/Environment Factors: </b></p><ul><li>Requires extensive sitting with periodic standing and walking</li><li>May be required to lift up to 50 pounds</li><li>Requires significant use of personal computer, phone and general office equipment</li><li>Needs adequate visual acuity, ability to grasp and handle objects</li><li>Need ability to communicate effectively through reading, writing, and speaking in person or on the telephone</li><li>May require off-site travel</li></ul><p><b>Minimum Qualifications</b></p><ul><li>High School Diploma or GED</li><li>Must possess the ability to work effectively and courteously with other departments for timely job completion</li><li>Familiarity with office policies and procedures</li><li>Have an understanding of health insurance policies</li><li>Possess good communication skills</li><li>Knowledge or training with computers and word processing</li><li>Ability to learn claims filing procedures</li><li>Maintain patient confidentiality in accordance with the Federal Privacy Act and HIPAA</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Previous Patient Registration/Front Desk experience</li><li>Knowledge of Nextgen/Patient Registration Systems</li></ul><p><i>Native American Preference Given in Accordance with P.L. 93-638 and Amendments</i></p><p><i>The offer is conditional based on confirmation that the candidate meets all specific criteria required (background check, driver&rsquo;s insurability verification, references, identity verification, and other applicable requirements).</i></p><p>Pay: From $17.27 per hour</p><p>Benefits:</p><ul><li>Bereavement leave</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>On-site gym</li><li>Paid jury duty</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Patient Access Representative/Patient Registration

John Muir Health

<div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.<p></p><p><b>
Education:</b></p><ul><li><p>
High School Graduate or Equivalent Preferred</p></li></ul><p></p><p><b>
Experience:</b></p><ul><li><p>
1 year experience in a healthcare call center &ndash; preferred</p></li></ul><p></p><p><b>
Certifications/Licensures:</b></p><ul><li><p>
Epic - Proficiencies required for this position must be passed within 90 days of start date</p></li></ul><p></p><p><b>
Skills:</b></p><ul><li><p>
Knowledge of organizational policies, procedures, systems and objectives</p></li><li><p>
Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required &amp; Security Policies and Procedures</p></li><li><p>
Proficient in keyboard and typing skills</p></li><li><p>
Maintains professional and personal integrity</p></li><li><p>
Must be able to maintain effective working relationships with a wide variety of individuals</p></li><li><p>
Ability to communicate effectively written and orally</p></li><li><p>
Ability to possess visual capacity and hearing to monitor and use telephone equipment</p></li><li><p>
Effective communication skills (good hearing, listening and speaking skills)</p></li><li><p>
Ability to deal diplomatically with all types of individuals under stressful situations</p></li><li><p>
Basic knowledge of medical terminology, anatomy and physiology</p></li><li><p>
Ability to work with the public in a professional courteous manner</p></li><li><p>
Enjoys working with the public</p></li><li><p>
Knowledge of JMH patient navigation programs</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Work Shift:</b></h2>
08.0 - 08:00 - 17:00 No Waive (United States of America)<p></p><p><b>
Pay Range:</b></p>
$27.03 - $36.50
Hourly<p></p><div>
Offer amounts are based on demonstrated/relevant experience and/or licensure.</div><div></div><div>
Pay will be adjusted to the local market if hired outside of the Bay Area.</div><div><br>
Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word &lsquo;exempt&rsquo; on it.</div><p></p><h2 class="jobSectionHeader"><b>
Scheduled Weekly Hours:</b></h2>
40</div>

Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Full Time - 8 Hour - Days

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