patient registration representative

Mountain Communities Healthcare District

<div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Your Next Career Move Comes with a Mountain View</b></h1></div></div><div><div><div>
At Mountain Communities Healthcare District, you&rsquo;ll join a dedicated team in a community that values connection, compassion, and care. Here, your work makes a real difference every day, surrounded by the breathtaking landscapes of the Trinity Alps, where mountain vistas and pristine lakes inspire both your professional journey and your life outside of work. Experience the warmth of a rural community and the rewards of a career with a view.</div></div></div></div></div>
<br><div><div><div><h1 class="jobSectionHeader"><b>Available Positions</b></h1></div></div><div></div><div><div><div><div>
Please submit applications to Elizabeth McGruder, CHRO at emcgruder@mcmedical.org</div></div></div></div><div></div><div><div><div><div><div><div><b>
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In Trinity County, most housing opportunities are shared locally rather than posted online. Our Human Resources team maintains an up-to-date list of available options and serves as your best point of contact for finding housing in the area.</div><div><br>
To get started, reach out and we&rsquo;ll connect you with current opportunities.</div></div><div></div><div><div><div><div><div><div>
530-623-2687</div></div></div></div></div><div></div><div><div><div><div><div>
emcgruder@mcmedical.org</div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><b>
See Our Benefit Rate Sheet</b></div></div></div></div>
<br><div><div><div><div><div><div><div>Patient Registration Representative</div></div></div><div></div><div><div><div><div><br>
Part Time</div></div></div></div><div></div><div><div><div><div><div><div><div><div>
Starting Wage:</div></div></div></div></div></div></div><div><div><div><div>
$</div></div><div><div>
25</div></div></div><div><div>
/hour</div></div></div></div></div></div><div><div><div>
We have a part time, benefited position available; working 2 or 3, 10 hour shifts per week, depending upon staffing needs. Some of the position responsibilities are as follows: Registration of patient in computer system; Ensure that all information in the patient&rsquo;s chart is updated in the computer and the medical record at each visit; Complete online insurance verification &ndash; as needed; Obtain copies of patient insurance cards and driver&rsquo;s license; Inform patients of their financial responsibility, if any; Collect money from the patient for their portion of that days visit; Schedule patient appointments as needed for follow up when patient checks out with superbill. Our ideal candidate would have the following qualifications: High School Diploma or equivalent required; Minimum of one year of office or hospital clerical experience strongly preferred; Intermediate computer skills required &ndash; minimum typing speed of 45 wpm strongly preferred; Good oral and written communication skills; Experience dealing with people in a professional position; Ability to multi task required. Starting wage is $25/hour, plus benefits.</div></div></div></div></div><div></div>

Patient Registration Representative

Smart Research System

<p><b>Emirati Nationals Only &ndash; Patient Access Representative</b></p><p><b>Job Title:</b> Patient Access Representative<br/><b>Section:</b> Patient Access <b>||</b> Office of Access Management</p><p><b>Role Summary</b></p><p>The Patient Access Representative is responsible for welcoming patients and supporting registration, scheduling, and admission processes. The role ensures accurate data entry, smooth patient flow, and a positive patient experience across all access points.</p><p><b>Key Responsibilities</b></p><ul><li>Register and admit patients, schedule appointments, and manage patient check‑in</li><li>Verify patient details and insurance eligibility</li><li>Coordinate with clinical and administrative teams to ensure smooth patient flow</li><li>Maintain accurate and confidential patient records in hospital systems</li><li>Provide high‑quality, culturally sensitive customer service</li></ul><p><b>Requirements</b></p><ul><li><b>UAE National (mandatory &ndash; Emiratisation role)</b></li><li>Strong <b>Arabic and English</b> communication skills</li><li>Customer service or patient‑facing experience preferred</li><li>Basic computer skills and ability to learn hospital systems</li><li>Professional, detail‑oriented, and patient‑focused</li></ul><p>Pay: AED6,500.00 - AED10,000.00 per month</p><p>Work Location: In person</p>

Patient Access Representative - UAE Nationals/Emirati

FMOL Health

<div><p>The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.</p></div>
<br><div><div><ul><li>Registration
<div><ul><li>Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner.
<div><ul><li>Accurately identify patients that present to the ER without proof of legal identification (Identification card, Driver&rsquo;s license, Passport, etc.) due to EMTALA regulations
</li></ul></div></li></ul><ul><li>Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system.
</li></ul><ul><li>Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration
<div><ul><li>Managing the special needs of patients/ family members and visitors during active traumatic situations and disaster events
</li></ul><ul><li>Coordinate registration intake of trauma, stroke and heart alerts to ensure timely triage
</li></ul></div></li></ul><ul><li>Ensures each patient is assigned only one medical record number.
</li></ul><ul><li>Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc.
</li></ul><ul><li>Extensively documents each encounter in account notes to ensure successful cross-function communication.
</li></ul><ul><li>Ensures orders are received and are consistent with tests/procedures.
</li></ul><ul><li>Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration.
<div><ul><li>Effectively communicate with patient, family, visitors, EMS, RNs and providers simultaneously
<br>
</li></ul></div></li></ul></div></li></ul><ul><li>Insurance and Benefits Knowledge
<div><ul><li>Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage
</li></ul><ul><li>Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered.
</li></ul><ul><li>Selects correct insurance plans in the registration software, in the correct order (primary versus secondary).
</li></ul><ul><li>Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient.
</li></ul><ul><li>Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output.
</li></ul><ul><li>Determines when patients may be eligible for financial assistance and directs patients to appropriate resources.
<br>
</li></ul></div></li></ul><ul><li>Financial Collections
<div><ul><li>Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure.
</li></ul><ul><li>Understands and explains the details of the out-of-pocket calculation.
<div><ul><li>Expectation to collect out-of-pocket responsibility at patient bedside without prior benefit information prior to service while navigating around patient care team
</li></ul></div></li></ul><ul><li>Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient.
</li></ul><ul><li>Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate.
</li></ul><ul><li>Collects cash, prints receipts, and balances cash drawers.
<br>
</li></ul></div></li></ul><ul><li>Other Duties as Assigned
<div><ul><li>Performs all other duties as assigned.</li></ul></div></li></ul></div></div>
<br><div><ul><li>Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant)
</li><li>Education: High School diploma or equivalent
</li><li>Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.</li></ul></div>

Patient Access Representative - ED (Admissions)

St. Croix Tribal Health Clinic

<p><b>Position Summary:</b></p><p>The Patient Access Representative is responsible for greeting, registering and scheduling patients as well as verifying all patient information and insurance details. Patient Registration also collects co-pays, answer calls, triages non-clinical needs, and pages medical employees as needed.</p><p><b>Essential Functions:</b></p><ul><li>Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner</li><li>Greet all patients and visitors as they enter the clinic</li><li>Check-in each patient upon arrival</li><li>Responsible for gathering, updating and maintaining patient demographic information</li><li>Work with clinical teams regarding schedule changes and needs</li></ul><p><b>Job Duties:</b></p><ul><li>Prepare and update patient records using proper forms related to consents, privacy practices, and releases of information.</li><li>Obtain and verify demographics and health summary for each patient appointment daily</li><li>Obtain eligibility information from patients seeking health care who have not previously been treated at the facility by acquiring the certification of Indian blood or other documentary proof of tribal affiliation, according to the Indian Health Service guidelines</li><li>Scan insurance cards, photo ID or other identification cards and prior medical records information into the patient&rsquo;s medical record</li><li>Collect patient payments, procedure pre-payments and past due balances and provide receipt to the patient</li><li>Schedule all patient appointments and reschedule appointments as needed based on closures or provider-driven changes</li><li>Communicate with patients in a timely manner when schedule changes are made</li><li>Provide direction and guidance to community members who may present to Registration with a variety of needs both inside and outside the immediate health clinic</li><li>Responsible for handling confidential information and patient medical records</li><li>Regularly verify current insurance eligibility and work with billing staff regarding patient coverage</li><li>Receive, sort and distribute mail and packages</li><li>Prepare clinic vouchers for payment</li><li>Perform clerical functions such as typing, filing, copying, and faxing</li><li>Maintain an orderly workstation and contribute to an organized clinic atmosphere</li><li>Mail out patient information and educational materials as needed</li><li>Maintain a clean and organized workspace and support overall clinic cleanliness by assisting with routine and additional cleaning tasks</li><li>Follow OSHA and HIPAA guidelines</li><li>Any other duties assigned by supervisor</li></ul><p><b>Note: </b>The essential functions are intended to describe the general contents of and requirements of this position and are not intended to an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent&rsquo;s immediate manager.</p><p><b>Type of Supervisory Responsibilities: </b>N/A</p><p><b>Supervisory Responsibilities: </b>N/A</p><p><b>Directly Reporting to: </b>Patient Access Director (Patient Registration Lead &ndash; vacant)</p><p><b>Matrix of INDIRECT Reporting: </b>St. Croix Tribal Council</p><p><b>Scope and Complexity:</b></p><p>Interacts with all levels of management and employees; often trusted with maintaining confidentiality and relaying highly sensitive messages, and appropriate application of business operations and practices.</p><p><b>Physical Demands/Environment Factors: </b></p><ul><li>Requires extensive sitting with periodic standing and walking</li><li>May be required to lift up to 50 pounds</li><li>Requires significant use of personal computer, phone and general office equipment</li><li>Needs adequate visual acuity, ability to grasp and handle objects</li><li>Need ability to communicate effectively through reading, writing, and speaking in person or on the telephone</li><li>May require off-site travel</li></ul><p><b>Minimum Qualifications</b></p><ul><li>High School Diploma or GED</li><li>Must possess the ability to work effectively and courteously with other departments for timely job completion</li><li>Familiarity with office policies and procedures</li><li>Have an understanding of health insurance policies</li><li>Possess good communication skills</li><li>Knowledge or training with computers and word processing</li><li>Ability to learn claims filing procedures</li><li>Maintain patient confidentiality in accordance with the Federal Privacy Act and HIPAA</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Previous Patient Registration/Front Desk experience</li><li>Knowledge of Nextgen/Patient Registration Systems</li></ul><p><i>Native American Preference Given in Accordance with P.L. 93-638 and Amendments</i></p><p><i>The offer is conditional based on confirmation that the candidate meets all specific criteria required (background check, driver&rsquo;s insurability verification, references, identity verification, and other applicable requirements).</i></p><p>Pay: From $17.27 per hour</p><p>Benefits:</p><ul><li>Bereavement leave</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>On-site gym</li><li>Paid jury duty</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Patient Access Representative/Patient Registration

Cleveland Clinic

<p></p><div><div><p>Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.</p><p></p><p><br>
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes.</p><p></p><p><b><br>
A caregiver in this role works evenings from 3:00 p.m. &ndash; 11:30 p.m. with weekend and holiday requirements.</b></p><p></p><p><br>
A caregiver who excels in this role will:</p><ul><li><p>
Perform registration and obtain information about demographics, insurance, medical and financial.
</p></li><li><p>Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
</p></li><li><p>Function as a Super User and act as a resource for training of new caregivers.
</p></li><li><p>Provide registration and cash collection access in Epic.</p></li></ul><p><br>
</p><p>Minimum qualifications for the ideal future caregiver include:</p><ul><li><p>
High School Diploma OR GED<b> and</b> two years of experience in a customer-facing role with in person or phone contact</p></li><li><p><b>
OR </b>an Associate&rsquo;s Degree <b>and</b> one year of experience</p></li><li><p><b>
OR</b> a Bachelor&rsquo;s Degree</p></li><li><p>
Knowledge of medical terminology <b>OR</b> completion of course within year of hire</p></li><li><p>
Basic PC software application knowledge and ability to use multiple data systems</p></li></ul><p></p><p><b>
Physical Requirements:
</b></p><ul><li><p>Ability to communicate and exchange accurate information.</p></li><li><p>
Ability to perform work in a stationary position for extended periods.
</p></li><li><p>Ability to work with physical records or operate a computer or other office equipment.
</p></li><li><p>In some locations, ability to travel throughout the hospital system.
</p></li><li><p>In some locations ability to move up to 25 lbs.</p></li></ul><p></p><p><b>
Personal Protective Equipment:
</b></p><ul><li><p>Follows standard precautions using personal protective equipment as required.</p></li></ul></div><p></p><div><p><b>
Pay Range</b></p><p></p><p>
Minimum hourly: $15.75</p><p></p><p>
Maximum hourly: $21.65</p><p>
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate&rsquo;s actual compensation will be determined after taking factors into consideration such as the candidate&rsquo;s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic&rsquo;s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).</p></div></div>

Patient Access Representative I

New Season

<div><p><b>Description</b><br>
</p><br>
<p><b>Patient Registration Coordinator</b></p><p><b>
Job Description</b></p><p>
New Season</p><p></p><p><b><br>
Reports to:</b> Program Director</p><p><b>
Job Code:</b> TC43</p><p><b>
Department:</b> Clinic
</p><p><b>FLSA:</b> Non-Exempt
</p><p><b>Direct Reports:</b> 0</p><p>
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).</p><p>
Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.</p><p><b>
Job Summary:</b></p><p>
This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.</p><p><b><br>
Essential Functions:</b></p>
Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable. Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy. Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable. Maintains confidentiality and safeguards the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned.<p><b><br>
Supervisory Responsibilities:</b> <i>(This position will supervise non-exempt staff in support roles performing duties described in &quot;Essential Functions&quot;.)</i></p><p><i>
None</i></p><p><b><br>
Essential Qualifications:</b> <i>(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).</i></p><p></p><p><b><br>
Education/Licensure/Certification:</b> This position requires a High School Diploma or GED.</p><p><b><br>
Required Knowledge:</b> The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.</p><p></p><p><b><br>
Experience Required:</b> This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.</p><p><b><br>
Skill and Ability:</b> The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.</p><p><br>
</p><p><b>Physical Demands/Work Environment:</b></p><p><i>
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</i></p><p></p><p><b><br>
Finger Dexterity:</b> Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.</p><p></p><p><b><br>
Talking:</b> To convey detailed or important instructions to employees, patients, and applicants.</p><p></p><p><b><br>
Hearing: </b>Ability to hear normal conversations and receive ordinary information.</p><p></p><p><b><br>
Vision: </b>Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.</p><p></p><p><br>
<b>Physical Strength: </b>Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.</p><p></p><p><b><br>
Working Conditions:</b></p><p><i>
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</i></p><br>
<p></p>
Ability to operate in an open work area with moderate everyday noise.<p></p><p><b><br>
Core Competencies:</b></p><p></p><p><br>
_ Analytical Skills</p><p>
_ Business Acumen/Understanding the Organization</p><p>
_ Communication</p><p>
_ Detail Orientation/Attention to Detail</p><p>
_ Ethics/Values/Integrity</p><p>
_ Information Gathering</p><p>
_ Problem Solving</p><p>
_ Time Management</p><p></p><p><br>
<b>Mental Activities:</b></p><p><i>
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</i></p><p></p><p><b><br>
Reasoning Ability:</b>
</p><p>Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.</p><p><b><br>
Mathematics Ability:</b>
</p><p>Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.</p><p></p><p><b><br>
Language Ability:</b>
</p><p>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public.</p><b><br>
Job or State Requirements</b><br>
<br>
HS diploma/GED, medical insurance verification experience preferred</div>

Part Time Patient Registration Coordinator

Owensboro Health

<div>Entity: Owensboro Health Medical Group | Department: Contact Center | Work Hours: Variation of hours between 7:30am - 5:00pm | Weekend Requirements: N/A | 1.0 FTE
<p></p><p><b>Job Summary:
</b></p><p>The Patient Access Representative, under close supervision, will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. This job is expected to have great communication skills and provide extraordinary customer service.
</p><p></p><p><b>Job Responsibilities:
</b></p><ul><li><p>Greets callers in a professional and welcoming manner, field questions, and assist in making patient appointments.
</p></li><li><p>Screens and routes inbound calls in a timely manner; creates telephone encounters as necessary.
</p></li><li><p>Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols.
</p></li><li><p>Performs scheduling of new and/or follow-up patient visits.
</p></li><li><p>Communicates appointment details with patients, provides necessary instructions, and appropriately answers questions.
</p></li><li><p>Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed.
</p></li><li><p>Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
</p></li><li><p>Obtains accurate collection of patient demographics, insurance coverage, and other relevant information.
</p></li><li><p>Promotes and assists patients/families in signing up for MyChart (Patient Portal).
</p></li><li><p>Functions as a liaison between patients, families, clinical care teams, staff, and community provider offices.
</p></li><li><p>Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period.
</p></li><li><p>Maintains patient information and documentation in electronic medical record.
</p></li><li><p>Supports departmental performance improvement goals.
</p></li><li><p>Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations.
</p></li><li><p>Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization&rsquo;s core values.
</p></li><li><p>Additional duties as assigned.
</p></li></ul><p></p><p><b>Skills and Attributes:
</b></p><ul><li><p>Requires critical thinking skills and decisive judgment.
</p></li><li><p>Works under general supervision.
</p></li><li><p>Must be able to work in a stressful environment and take appropriate action.
</p></li><li><p>Applies more advanced skills and knowledge in the area of specialization.
</p></li></ul><p></p><p><b>Position Requirements:
</b></p><p><b>Work Experience
</b></p><ul><li><p>No experience required
</p></li></ul><p><b>Education
</b></p><ul><li><p>High school diploma, General Equivalency Diploma (GED) or higher required upon hire
</p></li></ul><p><b>Additional Education Information
</b></p><ul><li><p>None
</p></li></ul><p><b>Licensure/Certification/Registration
</b></p><ul><li><p>No licensure/certification/registration required
</p></li></ul><p></p><p><b>Organizational Responsibilities:
</b></p><ul><li><p>Supports Owensboro Health&rsquo;s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
</p></li></ul><p></p><p><b>Additional Job Information:
</b></p><ul><li><p>This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.
</p></li><li><p>The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
</p></li></ul><p></p><p><b>Standard ADA Settings:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p><b>Physical Demands: (Office Environment)
</b></p><p>Standing: Occasionally
</p><p>Walking: Occasionally
</p><p>Sitting: Frequently
</p><p>Lifting 0-25 lbs.: Rarely
</p><p>Lifting 25-75 lbs.: Rarely
</p><p>Lifting over 75 lbs.: Rarely
</p><p>Carrying 0-25 lbs.: Rarely
</p><p>Carrying 25-75 lbs.: Rarely
</p><p>Carrying over 75 lbs.: Rarely
</p><p>Pushing/Pulling 0-25 lbs.: Frequently
</p><p>Pushing/Pulling 25-75 lbs.: Rarely
</p><p>Pushing/Pulling over 75 lbs.: Rarely
</p><p>Climbing: Rarely
</p><p>Bending/Stooping: Rarely
</p><p>Kneeling: Rarely
</p><p>Crouching/Crawling: Rarely
</p><p>Reaching: Occasionally
</p><p>Talking: Frequently
</p><p>Hearing: Frequently
</p><p>Repetitive Foot/Leg Movements: Rarely
</p><p>Repetitive Hand/Arm Movements: Frequently
</p><p>Keyboard Data Entry: Frequently
</p><p>Running: Rarely
</p><p>Vision: Depth Perception: Frequently
</p><p>Vision: Distinguish Color: Frequently
</p><p>Vision: Seeing Far: Frequently
</p><p>Vision: Seeing Near: Frequently
</p><p></p><p><b>Hazardous Drug Risk Exposure:
</b></p><p>Risk Level: Low-Risk
</p><p></p><p><b>Owensboro Health Core Commitments
</b></p><p></p><p><b>INTEGRITY </b>- We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
</p><p></p><p><b>RESPECT </b>- We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
</p><p></p><p><b>TEAMWORK </b>- We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
</p><p></p><p><b>INNOVATION </b>- We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
</p><p></p><p><b>SERVICE </b>- We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
</p><p></p><p><b>EXCELLENCE </b>- We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.</p></div>

Patient Access Representative - OHMG Contact Center

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