patient registration representative

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Rotating Shift
<br><br>
<b>Description:</b><br>
A two-week training period is required M - F 8a - 430p
<br><br>
Holiday and/or weekend rotation is required.
<br><br>
St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly
<br><br>
Representative I - Patient Access
<br>Purpose
<br>Provides patient focused customer service. Performs outpatient& / or inpatient registration& insurance verification functions; collects patient financial liability payments& ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications& referrals. Provides general information to hospital users, patients, families& physician offices.
<br>Essential Functions
<br><b>Our Trinity Health Culture:</b> Knows, understands, incorporates& demonstrates our Trinity Health Mission, Values, Vision, Actions& Promise in behaviors, practices& decisions.Work Focus: Researches, collects& analyzes information. Identifies opportunities, develops solutions,& leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency& patient experience. Responsible for distribution of analytical reports.
<br><b>Process Focus:</b> Utilizes multiple system applications to perform analysis, create reports& develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices& processes to ensure quality, confidentiality& safety are prioritized. Demonstrates knowledge of departmental processes& procedures& ability to readily acquire new knowledge.
<br><b>Data Management& Analysis:</b> Research& compiles information to support ad-hoc operational projects& initiatives. Synthesizes& analyzes data& provides detailed summaries including graphical data presentations illustrating trends& recommending practical options or solutions while considering the impact on business strategy& supporting leadership decision making. Leverages program& operational data& measurements to define& demonstrate progress, ROI& impacts.
<br>Maintains a Working Knowledge of applicable federal, state& local laws / regulations, Trinity Health Integrity& Compliance Program& Code of Conduct, as well as other policies, procedures& guidelines in order to ensure adherence in a manner that reflects honest, ethical& professional behavior& safe work practices.
<br>Functional Role
<br>PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
<br>Minimum Qualifications
<br>High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
<br>Additional Qualifications (nice to have)
<br>Medical terminology required& knowledge of diagnostic& procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
<br><br>
<b>Pay range:</b> $17.25-$22.54
<br>Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Registration Associate – Samaritan Hospital - Full Time – Rotating Shift

<b>Employment Type:</b><br>
Part time
<br><br>
<b>Shift:</b><br>
Rotating Shift
<br><br>
<b>Description:</b><br>
Representative I - Patient Access
<br><br>
Holiday and/or weekend rotation is required.
<br>​A two-week training period is required M - F 8a - 430p
<br><br>
Purpose
<br>Provides patient focused customer service. Performs outpatient& / or inpatient registration& insurance verification functions; collects patient financial liability payments& ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications& referrals. Provides general information to hospital users, patients, families& physician offices.
<br>Essential Functions
<br><b>Our Trinity Health Culture:</b> Knows, understands, incorporates& demonstrates our Trinity Health Mission, Values, Vision, Actions& Promise in behaviors, practices& decisions.Work Focus: Researches, collects& analyzes information. Identifies opportunities, develops solutions,& leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency& patient experience. Responsible for distribution of analytical reports.
<br><b>Process Focus:</b> Utilizes multiple system applications to perform analysis, create reports& develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices& processes to ensure quality, confidentiality& safety are prioritized. Demonstrates knowledge of departmental processes& procedures& ability to readily acquire new knowledge.
<br><b>Data Management& Analysis:</b> Research& compiles information to support ad-hoc operational projects& initiatives. Synthesizes& analyzes data& provides detailed summaries including graphical data presentations illustrating trends& recommending practical options or solutions while considering the impact on business strategy& supporting leadership decision making. Leverages program& operational data& measurements to define& demonstrate progress, ROI& impacts.
<br>Maintains a Working Knowledge of applicable federal, state& local laws / regulations, Trinity Health Integrity& Compliance Program& Code of Conduct, as well as other policies, procedures& guidelines in order to ensure adherence in a manner that reflects honest, ethical& professional behavior& safe work practices.
<br>Functional Role
<br>PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
<br>Minimum Qualifications
<br>High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
<br>Additional Qualifications (nice to have)
<br>Medical terminology required& knowledge of diagnostic& procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
<br><b>Pay range:</b> $17.25-$22.54
<br>Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Registration Associate – Samaritan Hospital - Per DIem

Mon Health

<div><p><b>Job Summary
</b></p><p>Provide patient registration, charge entry, discharge, point of service (POS) collections, and other related services for the assigned location.</p><br>
<p></p><p><b>Responsibilities
</b></p><p>1. Greet and register patients. Explain payment policy and insurance coverage prior to patient registration, obtaining insurance and demographic information. Seek the assistance of medical personnel when patients are in immediate distress and refer all questions of a medical nature to medical personnel.
<br>
2. Responsible for discharging patients from the facility, documenting, entering and tabulating all charges and payments and maintaining accurate medical record files and financial data on discharged patients complying with POS collection policy.
<br>
3. Make and verify appointments, send out new patient packets, maintain accuracy of schedule (cancellations, no-shows, appropriate identification of appointment type), applicable.
<br>
4. Process a daily summary of payments, charges, balances, and claim edits.
<br>
5. Responsible for handling all telephone calls to the facility, answering questions and furnishing information when possible and forwarding calls as applicable or necessary.
<br>
6. Assist clinical personnel with clerical work and other duties relating to the preparation of the patient.
<br>
7. Responsible for making deposits for daily transactions.
<br>
8. Responsible for maintaining medical records and filing of such.
<br>
9. Assist in ordering and maintaining inventory and stocking office with supplies etc. needed for smoother office operation.
<br>
10. Open mail and route to appropriate personnel.
<br>
11. Process all medical record requests with appropriate documentation and completion.
<br>
12. Assist in processing of edit reports from patient management system.
<br>
13. Cross train across various practices and/or departments as needed and determined by management.<br>
<br>
</p><p></p><p><b>Knowledge, Skills &amp; Abilities
</b></p><p>Patient Group Knowledge (Only applies to positions with direct patient contact)
<br>
<br>
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department&rsquo;s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
<br>
<br>
Competency Statement
<br>
<br>
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
<br>
<br>
Common Duties and Responsibilities
<br>
(Essential duties common to all positions)
<br>
<br>
1. Maintain and document all applicable required education.
<br>
2. Demonstrate positive customer service and co-worker relations.
<br>
3. Comply with the company's attendance policy.
<br>
4. Participate in the continuous, quality improvement activities of the department and institution.
<br>
5. Perform work in a cost effective manner.
<br>
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
<br>
7. Perform work in alignment with the overall mission and strategic plan of the organization.
<br>
8. Follow organizational and departmental policies and procedures, as applicable.
<br>
9. Perform related duties as assigned.<br>
<br>
</p><p></p><p><b>Education</b>
</p><ul><li>High School Diploma or GED (Required) Experience: 6 months related experience</li></ul><br>
<p></p><p><b>Credentials</b>
</p><ul><li>No Certification, Competency or License Required</li></ul><br>
<p></p><p><b>Work Schedule: </b>Days
</p><p><b>Status:</b> Full Time Regular 1.0
</p><p><b>Location: </b>WCH-MSOB
</p><p><b>Location of Job: </b>US:WV:Charleston
</p><p><b>Talent Acquisition Specialist: </b>Tamara B. Young tammy.young@vandaliahealth.org</p></div><p></p>

Registration Representative -- Pediatric Endrocinology -- WCH-MSOB

Allegheny Health Network

<div><h2 class="jobSectionHeader"><b>Company :
</b></h2>Allegheny Health Network
<h2 class="jobSectionHeader"><b>Job Description :
</b></h2><p>GENERAL OVERVIEW:
</p><p></p><p>This job completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient. Trains and assists other team members as necessary.
</p><p></p><p>ESSENTIAL RESPONSIBILITIES:
</p><ul><li>Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission. (20%)
</li><li>Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%)
</li><li>Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%)
</li><li>Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
</li><li>Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
</li><li>Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
</li><li>Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training. Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required. (10%)
</li><li>Performs other duties as assigned or required.
</li></ul><p></p><p>QUALIFICATIONS:
</p><p>Minimum
</p><ul><li>High school diploma or GED; or one &ndash; three months related experience and/or training; or equivalent combination of education and experience.
</li><li>Two previous years of related experience, preferably within a medical setting, financial services
<br>
setting, and/or a demanding customer service environment
</li><li>Experience operating a PC and using software applications
</li></ul><p></p><p>Preferred
</p><ul><li>Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative.
</li><li>Call/Service Center experience.
</li></ul><p></p><p><b><i>Disclaimer: </i></b><i>The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
</i><br>
<br>
<b><i>Compliance Requirement </i></b><i>: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
</i></p><p><i>As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
</i><br>
<br>
<i>Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
</i></p><p></p><p>Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p><p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
</p><p></p><p>For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
</p><p></p><p>California Consumer Privacy Act Employees, Contractors, and Applicants Notice</p></div>

Patient Access Coordinator II / Registration - AHN Fed North - Full Time / Rotational Shift

UCHealth

<div><b>Location:</b> UCHealth UCHlth Med Ctr of the Rockies, US:CO:Loveland<br>
<br>
<b>Department:</b> SYS Patient Access<br>
<br>
Work Schedule: Full Time, 64.00 hours per pay period (2 weeks)
<br>
<br>
<b>Shift:</b> Evenings
<br>
<br>
<b>Pay:</b> $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience<br>
<br>
This position is an onsite role and does not offer a hybrid or remote option<br>
<br>
<b>Summary:</b><br>
<br>
Provides receptionist, registration, and clerical duties associated with registering patient for services.<br>
<br>
<b>Responsibilities:</b><br>
<ul><li>
Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions.</li><li>
Verifies insurance benefits and obtains pre-certification/authorization as necessary</li><li>
Escort and transport patients and visitors within facility, which may include a wheelchair or oxygen tank.</li><li>
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.</li><li>
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.</li></ul><br>
<b>
Requirements:</b><br>
<ul><li>
High school diploma or GED.</li></ul><br>
Employees are our number one asset.<br>
<br>
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *<br>
<br>
Recognition<br>
<ul><li>
Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.</li><li>
Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
</li><li>Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
</li></ul><br>
Health and well-being<br>
<ul><li>
Medical, dental and vision coverage.</li><li>
Access to 24/7 mental health and well-being support for employees and dependents.</li><li>
Discounted gym memberships and fitness resources.</li><li>
Free Care.com membership.</li><li>
Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.</li><li>
Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.</li><li>
Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.</li><li>
Employer-provided short-term disability and long-term disability with a buy-up coverage option.</li></ul><br>
Retirement and savings<br>
<ul><li>
403(b) plan with employer matching contribution.</li><li>
Additional 457(b) plan may be available.</li><li>
Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.</li></ul><br>
Education and career growth<br>
<ul><li>
UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.</li><li><ul><li>
Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
</li><li>Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
</li></ul></li><li>Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
</li><li>Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.</li></ul><br>
<ul><li>Eligibility for some programs is based on an employee's scheduled work hours.
</li></ul><br>
We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.
<br>
<br>
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.<br>
<br>
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.<br>
<br>
Who We Are (uchealth.org)</div>

Patient Access Registration Specialist

University of Miami

<div><p><b>Current Employees:
</b></p><p>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
</p><p></p><div><div><p>The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 2 (On-Site) in Doral, Florida. The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.
</p><p></p><p><b>CORE JOB FUNCTIONS
</b></p></div><p></p><div><ul><li><p>Obtains, confirms, and enters demographic, financial , and clinical information necessary for financial clearance of scheduled patient accounts.
</p></li></ul></div><div><ul><li><p>Contacts patient s &rsquo; families or physician s&rsquo; offices to obtain missing insurance information .
</p></li></ul></div><div><ul><li><p>Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patien t and referring physician in the event of failed eligibility.
</p></li></ul></div><div><ul><li><p>Collaborates with scheduling departments to identify add-on patients.
</p></li></ul></div><div><ul><li><p>Obtains necessary authorizations, pre-certific ations, and referrals .
</p></li></ul></div><div><ul><li><p>Notifies patients of liabilities and collects funds.
</p></li></ul></div><div><ul><li><p>Maintains appropriate records , files , and accurate documentation in the system of record.
</p></li></ul></div><div><ul><li><p>Adheres to University and unit-level policies and procedures and safeguards University assets.<br>
</p></li></ul></div><p></p><div><p><i>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or </i><i>responsibilities </i><i>as necessary.<br>
</i></p></div><p></p><div><p><b>CORE </b><b>QUALIFICATIONS<br>
</b></p></div></div><p></p><div><div><p><b>Education:
</b></p></div><div><p>High s chool diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not A pplicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 years of relevant experience<br>
</p></div><p></p><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><div>- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
<br>
<ul><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders<br>
</li></ul></div></div><p></p><div><p><b>DEPARTMENT ADDENDUM<br>
</b></p></div><p></p><div><p><b>Department Specific Functions
</b></p></div><div><ul><li><p>Projects a welcoming professional demeanor.
</p></li></ul></div></div><div><div><ul><li><p>Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
</p></li></ul></div><div><ul><li><p>Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.
</p></li></ul></div><div><ul><li><p>Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
</p></li></ul></div><div><ul><li><p>Coordinates patient flow to ensure timely check-in and arrival to service area.
</p></li></ul></div><div><ul><li><p>Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
</p></li></ul></div><div><ul><li><p>Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
</p></li></ul></div><div><ul><li><p>Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
</p></li></ul></div><div><ul><li><p>Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
</p></li></ul></div><div><ul><li><p>Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.
</p></li></ul></div><div><ul><li><p>Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
</p></li></ul></div><div><ul><li><p>Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
</p></li></ul></div><div><ul><li><p>Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
</p></li></ul></div><div><ul><li><p>Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
</p></li></ul></div><div><ul><li><p>Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
</p></li></ul></div><div><ul><li><p>Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
</p></li></ul></div><div><ul><li><p>Ensures proper physical distancing is always maintained following established guidelines.
</p></li></ul></div><div><ul><li><p>Works with healthcare team to resolve unique situations and troubleshoot issues.
</p></li></ul></div><div><ul><li><p>Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div></div><div><div><ul><li><p>Work schedule is determined by departmental needs; flexibility in shift availability and scheduling adjustments is required .<br>
</p></li></ul></div><p></p><div><p><b>AREA SPECIFIC<br>
</b></p></div><p></p><div><p><b>ER<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ASAP module.
</p></li></ul></div><div><ul><li><p>Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Must adhere to PPE requirements as dictated by the specific situation.<br>
</p></li></ul></div><p></p><div><p><b>ADMITTING<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ADT module.
</p></li></ul></div><div><ul><li><p>On-call and rotating schedule for evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices.
</p></li></ul></div><div><ul><li><p>Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents.
</p></li></ul></div></div><div><div><ul><li><p>Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.
</p></li></ul></div><div><ul><li><p>Responsible for pre-admissions log to include benefits, specialty, and financial clearance.
</p></li></ul></div><div><ul><li><p>Coordinates with bed control on bed availability.
</p></li></ul></div><div><ul><li><p>Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.
</p></li></ul></div><div><ul><li><p>Responsible for processing admissions orders received via in-basket messaging.
</p></li></ul></div><div><ul><li><p>Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.<br>
</p></li></ul></div><p></p><div><p><b>CTU<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>HOSPITAL BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>PRACTICE BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div></div><p></p><div><div><p><b>REMOTE BASED<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.<br>
</p></li></ul></div><p></p><div><p><b>Department Specific Qualifications<br>
</b></p></div><p></p><div><p><b>Education:
</b></p></div><div><p>High School diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not Applicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 year of relevant experience.<br>
</p></div><p></p><div><p>Any appropriate combination of relevant education, experience or certification may be considered.<br>
</p></div><p></p><div><p>A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.<br>
</p></div></div><p></p><div><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><ul><li><p>TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
</p></li></ul></div><div><ul><li><p>Subject to potential contact/exposure to pandemics and patients with contagious diseases.
</p></li></ul></div><div><ul><li><p>Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)
</p></li></ul></div><div><ul><li><p>Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.
</p></li></ul></div><div><ul><li><p>Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div><div><ul><li><p>Outstanding interpersonal and customer service skills with a commitment to service excellence.
</p></li></ul></div><div><ul><li><p>Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.
</p></li></ul></div><div><ul><li><p>Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.
</p></li></ul></div><div><ul><li><p>Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
</p></li></ul></div><div><ul><li><p>Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.
</p></li></ul></div><div><ul><li><p>Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
</p></li></ul></div><div><ul><li><p>Skill in completing assignments accurately with attention to detail.
</p></li></ul></div><div><ul><li><p>Ability to work independently and/or in a collaborative environment.
</p></li></ul></div><div><ul><li><p>Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.
</p></li></ul></div></div><p></p><p>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
</p><p></p><p>UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
</p><p></p><p>The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
</p><p></p><p><b>Job Status:
</b></p>Full time
<p></p><p><b>Employee Type:
</b></p>Staff</div>

Patient Access Representative 2 (On-Site) Full Time - Bascom Palmer Eye Institute - Doral, FL

Beth Israel Lahey Health

Milton, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Duties &amp; Responsibilities including but not limited to:</b></p>
<p>
Registration:</p>
<p>
1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.</p>
<p>
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.</p>
<p>
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.</p>
<p>
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.</p>
<p>
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.</p>
<p>
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.</p>
<p>
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.</p>
<p>
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.</p>
<p>
Scheduling:</p>
<p>
9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.</p>
<p>
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.</p>
<p>
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.</p>
<p>
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.</p>
<p>
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.</p>
<p>
14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.</p>
<p>
15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:</p>
<p>
16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.</p>
<p>
17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.</p>
<p>
18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.</p>
<p>
19. Applies the appropriate guarantor and insurance to each patient visit.</p>
<p>
20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.</p>
<p></p>
<p><b>Minimum Qualifications:</b></p>
<p>
Education: High school degree or equivalent. Associate&rsquo;s degree preferred.</p>
<p>
Licensure, Certification &amp; Registration: None</p>
<p></p>
<p>Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.</p>
<p></p>
<p>Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.</p>
<p>
Preferred Qualifications &amp; Skills:</p>
<p>
&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Patient Access</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR95960</div></li></ul></div>

Patient Access Representative; 8am-4:30pm M-F

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