patient service coordinator

Amedisys

<div>Overview:

Virginia State LPN license required 
Office based role, M-F 8a-5p schedule 
Competitive Pay Range: $29.00-34.00 Hourly 
Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.
Responsibilities:
<ul><li>Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.</li><li>
Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.</li><li>
Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.</li><li>
Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.</li><li>
Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.</li><li>
Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.</li><li>
Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.</li><li>
Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.</li><li>
Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.</li><li>
Runs all applicable reports and responds to workflow taking appropriate actions.</li><li>
Assists with internal or external transfer of patients between care centers and/or Hospice services.</li><li>
If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.</li><li>
May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.</li><li>
In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.</li><li>
If a licensed clinician, may obtain verbal orders for patients and documents as applicable.</li><li>
Performs other duties as assigned.</li></ul>
Qualifications:
<div>Required-</div><ul><li>
Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.</li><li>
High School diploma or GED equivalent.</li><li>
One (1+) year of administrative experience in a health care environment.</li></ul><div>
Preferred-</div><ul><li>
One (1+) year of scheduling experience in a healthcare environment.</li></ul>
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.</div>

Clinical Patient Service Coordinator- LPN Required

Upperline Health

<div>About Us

Upperline Health is the nation&rsquo;s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

We put patients at the center of value-based care. 
Upperline Health providers coordinate patients&rsquo; care among a team of specialists &ndash; physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients&rsquo; immediate and long-term health needs. 

Triage is temporary. Treatment is transformative.
 
 
Why join our team?
<ul>
<li>Mission-driven and patient-focused environment</li>
<li>Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission &amp; quality patient care</li>
<li>Career growth opportunities
</li><li>Generous benefit options include comprehensive medical, dental &amp; vision, 401K, PTO and parental leave</li>
<li>Work Life Balance &ndash; regular weekday clinic hours</li>
<li>Supportive regional and corporate teams</li>
</ul>
About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in New Smyrna Beach, FL. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities
<ul>
<li>Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized</li>
<li>Assist patients with scheduling appointments</li>
<li>Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived</li>
<li>Retrieve and file patient records as needed</li>
<li>Collect payment from patients</li>
<li>Maintain accurate patient records by updating patient&rsquo;s information and scanning documents into EMR as needed</li>
<li>Responsible for office supply inventory, including checking, ordering and stocking supplies</li>
<li>Protect patient rights by maintaining confidentiality of patient records</li>
<li>Contribute to team effort by assisting with additional duties and when support is requested</li>
</ul>
Patient Care Coordinator Qualifications
<ul>
<li>Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service</li>
<li>Prior experience working in a podiatric or orthopedic practice is preferred</li>
<li>Medical billing and coding experience is highly preferred</li>
<li>Experience working in an EMR, Athenahealth is preferred</li>
<li>Must be an effective communicator with excellent grammar and interpersonal skills</li>
<li>Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction</li>
<li>Demonstrated experience as a motivated and dedicated team member with a stable work history</li>
<li>Thrives in a fast-paced collaborative environment</li>
<li>Reliable transportation and the ability to pass a drug test and a background check is required</li>
</ul>
Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Care Coordinator (Front Desk)

SERC Physical Therapy

<div><h1 class="jobSectionHeader">SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spring Hill, KS</h1> 


Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
A day in the life of a Patient Care Coordinator:
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
Fulltime positions include:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 


Responsibilities:
<ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul>Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
Physical Requirements:
<ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM<div>
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Patient Care Coordinator-Spring Hill, KS

Beltone New England, Carolinas and Virginia

<div>
 
 York, PA
 
 
 
 
 $35,360 - $40,520 (based on experience and bonuses)
 
 
 
 Are you someone who enjoys helping people, staying organized, and creating a great customer experience?
 
 
 We are looking for a
 
 Patient Care Coordinator (PCC)
 
 to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.
 
 
 This position is ideal for someone with
 
 office experience, strong customer service skills, and a background in sales or inside sales
 
 .
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Greet patients and create a warm, professional first impression
 </li>
 <li>
 Answer phones and schedule appointments
 </li>
 <li>
 Confirm upcoming appointments and manage the schedule
 </li>
 <li>
 Support patient flow throughout the day
 </li>
 <li>
 Assist with patient follow-up and communication
 </li>
 <li>
 Help maintain office organization and daily operations
 </li>
 <li>
 Support the provider in delivering an excellent patient experience
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 Previous office or administrative experience preferred
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Experience in sales, inside sales, or customer-facing roles is a plus
 </li>
 <li>
 Comfortable handling phones, scheduling, and multitasking
 </li>
 <li>
 Positive, team-oriented attitude
 </li>
 <li>
 Organized, dependable, and detail-oriented
 
 
 </li>
 </ul>
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Competitive hourly or salary + bonus opportunities
 </li>
 <li>
 Paid time off and holidays
 </li>
 <li>
 Stable, full-time position
 </li>
 <li>
 Opportunity for growth within the organization
 
 
 </li>
 </ul>
 Why This Role Matters
 
 
 Hearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.
 
 
 You'll play a key role in helping people reconnect with their families, conversations, and everyday life.
 
 
 If you enjoy working with people and want a role where you can make a difference every day, we'd love to hear from you.
 
 
 Salary: $17.00 per hour
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Patient Care Coordinator (PCC) Hearing Healthcare Office

Patient Care Coordinator

Vallee Health Repair

Patient Services Coordinator with Clinical Cross-Training OpportunitiesVallee Health Repair is looking for a dependable, professional, and patient-focused team member to join our growing clinic.This is primarily a front desk and patient services position. The person in this role will be one of the first points of contact for our patients and will play a major role in creating a positive, organized, and welcoming experience from the moment a patient calls, texts, walks in, checks out, or schedules care.Clinical cross-training may be offered after the successful candidate has learned and demonstrated proficiency in front desk responsibilities. Clinical duties are secondary and are intended to help support the clinic during busy office days, staff absences, and vacation coverage.This is not a primarily clinical position. Applicants should be excited about front desk operations, patient communication, scheduling, customer service, and helping the clinic run smoothly.Primary Responsibilities<ul><li>Greet patients and visitors warmly and professionally</li><li>Manage patient check-in and check-out</li><li>Answer phones, return messages/texts, and route questions appropriately</li><li>Schedule appointments, manage waitlists, and confirm upcoming visits</li><li>Collect payments, provide receipts, and assist with daily payment reconciliation</li><li>Obtain patient paperwork, consents, and intake information</li><li>Maintain accurate patient information in the EHR system</li><li>Educate patients on clinic policies, appointment expectations, and basic service information</li><li>Promote services, memberships, and products in line with clinic standards</li><li>Help maintain a clean, organized, and welcoming front office</li><li>Assist with administrative tasks and daily clinic operations as assigned</li></ul>Future Clinical Cross-Training OpportunitiesAfter front desk responsibilities are mastered, the employee may be trained to assist with clinical support duties, which may include:<ul><li>Rooming patients</li><li>Obtaining vitals, history, and intake information</li><li>Assisting with labs, specimen processing, and lab send-outs</li><li>Assisting with IV therapy setup, monitoring, and tear-down</li><li>Preparing/administering injections under provider direction, if appropriately trained</li><li>Supporting infection control, sterile procedures, and clinical room turnover</li><li>Helping provide coverage during busy clinic days or when other team members are out</li></ul>What We&rsquo;re Looking ForThe ideal candidate is:<ul><li>Friendly, dependable, and professional</li><li>Comfortable being the first point of contact for patients</li><li>Strong in customer service and communication</li><li>Organized and detail-oriented</li><li>Able to multitask in a busy healthcare setting</li><li>Comfortable with phones, scheduling, payments, and computer systems</li><li>Willing to learn clinical skills as a secondary part of the role</li><li>A team player who understands that front desk responsibilities are the priority</li></ul>This Position May Be a Good Fit If You:<ul><li>Enjoy helping people feel welcomed and cared for</li><li>Like organization, scheduling, communication, and problem-solving</li><li>Want to be part of a small, fast-paced medical office</li><li>Are interested in learning clinical skills over time</li><li>Understand that excellent patient care begins at the front desk</li></ul>This Position May Not Be the Right Fit If You:<ul><li>Are looking for a primarily clinical or hands-on patient care role</li><li>Prefer back-office clinical work over front desk responsibilities</li><li>Do not enjoy phones, scheduling, payments, or patient service</li><li>Are only interested in injections, IVs, labs, or clinical tasks</li></ul>Requirements<ul><li>Previous front desk, customer service, healthcare, or medical office experience preferred</li><li>Strong communication and organizational skills required</li><li>Ability to maintain HIPAA compliance and patient confidentiality required</li><li>Willingness to learn clinic systems, policies, and procedures required</li><li>Clinical experience is helpful but not required for the right candidate</li></ul>Pay: From $15.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Services Coordinator with Clinical Cross-Training Opportunities

Advanced Urology

<div>Job Title &ndash; Position Description: Patient Representative I/Scheduling Coordinator
Reports to: Team Lead
MISSION
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.
OUTCOMES<ul><li>
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.</li><li>
Using excellent customer service skills, communicates in an effective and professional manner across all modalities.</li><li>
Ensure optimal customer service by utilizing provided feedback to enhance patient experience.</li><li>
Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.</li><li>
Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.</li></ul>
COMPETENCIES
Job Related Competencies:<ul><li>
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>
Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently.</li><li>
Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.</li></ul>
Cultural Competencies:
Advanced Values:<ul><li>
People<ul><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li></ul></li><li>
Heart<ul><li>
Patient Focus: Building strong patient relationships and delivering patient centric solutions</li></ul></li><li>
Service<ul><li>
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity</li></ul></li><li>
Excellence<ul><li>
Cultivates Innovation: Creating new and better ways for the organization to be successful</li></ul></li></ul>
Behaviors:<ul><li>
Being Resilient:<ul><li>
Rebounding from setback and adversity when facing difficult situations</li></ul></li><li>
Self-Development:<ul><li>
Actively seeking new ways to grow and be challenged using both formal and informal development challenges</li></ul></li><li>
Optimizes Work Processes:<ul><li>
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul></li><li>
Professional Communication:<ul><li>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone</li></ul></li></ul> 
QUALIFICATIONS
Basic Qualifications:
Education:<ul><li>
High School Diploma or GED</li></ul>
Previous, Job Relevant Work Experience: Level 1<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Previous, Job Relevant Work Experience: Level 2<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
2-3 years of call center experience</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Preferred Qualifications:
Previous, Job Relevant Work Experience:<ul><li>
3+ years of customer experience</li><li>
Working experience in call center setting</li><li>
Working experience in healthcare setting</li><li>
Working knowledge of healthcare insurance benefits</li><li>
Fluent in Spanish</li></ul></div>

Call Center - Patient Representative I/Scheduling Coordinator

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