patient service coordinator

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATESONLY2/4W DRIVING LICENCE MANDATORYFRESHERS CAN ALSO APPLYLOCATION :Puthur, Near moms supermarket, malampuza road, Palakkad Head Post Office, Sultanpet, Palakkad, Kerala &ndash; 678001ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>DO YOU KNOW 2/4 WHEELER DRIVING?</li></ul>Location:<ul><li>Palakkad District, Kerala (Required)</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

Global roots Technology Pvt. Ltd

Job Opening: Client Coordinator Location: Oshiwara, Andheri West, Mumbai Type: Full-Time Experience: 1&ndash;3 years preferred About Us The SkinTalk Clinic is a premier dermatology and aesthetic center in Mumbai, led by Dr. Pooja Chopra. We specialize in personalized skincare, acne treatments, anti-aging solutions, and hair restoration. We&rsquo;re looking for a proactive and organized Client Coordinator to be the bridge between our patients and our clinical team. Key Responsibilities<ul><li>Manage and schedule client appointments using clinic software</li><li>Maintain a daily communication list to follow up with clients regarding treatments and queries</li></ul><ul><li>Coordinate with the doctor to resolve patient concerns and ensure timely responses</li><li>Plan and organize the next day&rsquo;s patient schedule for smooth clinic flow</li><li>Respond to online inquiries via WhatsApp, email, or social media</li><li>Share online registration forms and clinic address with new or prospective clients</li><li>Assist patients in booking their next appointments after procedures</li><li>Dispense prescribed medicines and help patients understand treatment brochures</li><li>Ensure appropriate consent and registration forms are filled and documented</li><li>Take out and file back patient charts as per daily appointments</li><li>Provide a warm, professional, and helpful experience to every client</li></ul>Qualifications &amp; Skills<ul><li>Graduation in any discipline</li><li>Good command of spoken and written English</li></ul><ul><li>Excellent typing skills and attention to detail</li><li>Proficiency in Microsoft Excel and other basic software tools</li><li>Experience with clinic or appointment management systems is a plus</li><li>BPharm or a diploma in pharmacy will be an added advantage</li><li>Strong communication and interpersonal skills</li><li>Problem-solving ability and leadership qualities</li><li>Collaborative mindset and ability to work well in a team</li><li>Organized, detail-oriented, and able to multitask</li><li>Prior experience in a clinic, salon, or customer service role preferred</li></ul>Attitude &amp; Work Ethic<ul><li>Willingness to learn and grow in a fast-paced clinical environment</li><li>Positive, collaborative mindset with a focus on patient satisfaction</li></ul>Responsible, punctual, and self-motivated<ul><li>Ability to stay calm and professional under pressure</li></ul>Work Schedule<ul><li>The clinic operates 7 days a week, including Sundays</li><li>Week offs are provided on a rotational basis</li></ul>Salary &amp; Benefits<ul><li>Salary (based on experience and skills)</li><li>Performance-based incentives</li><li>Training and growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Patient care: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Patient Care Coordinator

Ironwood Cancer & Research Centers

<div><div><div><div><div><div><div>Ironwood Cancer &amp; Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.
Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.
Overview: We are currently looking for a qualified and detail oriented Benefits Coordinator. The Coordinator creates the copay log daily to ensure that patients have a clear understanding of what their copays, coinsurance, cost of treatment, OOP may be prior to service. This is a full time position working 40 hours per week, Monday - Friday schedule.
Essential Duties and Responsibilities:<ul><li>
Complete assigned daily log, maintaining 7 days out consistently.</li><li>
Verify insurance deductible and out of pocket accumulations prior to treatment</li><li>
Verify cost of treatments have been generated to be reviewed with the patient.</li><li>
Review notes for accurate cost estimates for each individual treatment plan.</li><li>
Review accounts notes for any pending adjustments or balances that need to be set up or set up on payment plan.</li><li>
Communicates with management regarding treatment concerns and patients benefits.</li><li>
Strong ledger knowledge ability to accurately assess insurance payments and compare to verification for accuracy. Ability to identify correct balances and credits on account</li><li>
Complete cost estimates for CT/PET scans, radiation therapy, chemotherapy and injections, estimating patient responsibility.</li><li>
Verify and/or enroll patients for foundation, copay/card or financial drug assistance programs.</li><li>
Must be able to type and work on a computer.</li><li>
Performs other duties as requested by supervisor, administrator, or physicians</li></ul>
Knowledge and Skills:<ul><li>
Knowledge of all insurance types and benefit structures.</li><li>
Knowledge of Medical Office operations.</li><li>
Knowledge of medical terminology.</li><li>
Knowledge of chemotherapy related drugs, supplies utilized and SNF, LTC and Hospice in relation to insurance benefits is preferred.</li><li>
Knowledge of governmental, legal and regulatory provisions related to collection activities.</li><li>
Knowledge of CPT, ICD-9, ICD-10, HCPCS coding a plus.</li><li>
Knowledge of basic mathematics. Accounting knowledge a must.</li><li>
Attention to detail is required.</li><li>
Able to be in a seated position, talk on the phone, repetitive keyboard usage and clarity of vision at 20 inches or less.</li></ul>
Job Requirements:<ul><li>
Minimum 3 years of medical insurance experience to include knowledge of all insurance types and benefit structures, heavy emphasis on insurance verification.</li><li>
Oncology experience a plus.</li><li>
High School Diploma; additional education preferred.</li></ul>
We offer a competitive salary and a comprehensive benefit package including health insurance, 401K and a caring work environment. We are an E.O.E.
Please visit our website at www.ironwoodcrc.com. &quot;Outsmarting Cancer One Patient at a Time&quot;</div></div></div></div></div></div></div>

Patient Benefits Coordinator

Archish Fertility & IVF

Company Description:Archish Fertility &amp; IVF focuses on ethical and scientific practices in the field of infertility. The company's flagship center is a 5000 square feet fertility and wellness clinic located in Bangalore, with presence on Old Airport Road, Sahakar Nagar, HSR Layout, Whitefield, J.P. Nagar and E-City, providing a soothing and calm environment for couples undergoing the IVF process.Job description:Patient Relation coordinator will be responsible for the following actions:<ul><li>Managing daily appointments</li><li>Checking with doctor and coordinating for the appointments</li><li>Billing</li><li>Documentation</li><li>Calling for follow up schedules</li></ul>We are looking for someone who has experience working in the front desk, greeting patients and billing.Anyone from healthcare will be a plus point.Shift timings: 9:30-5:30Working Days: Monday to SaturdayLocation: HSR Layout, BengaluruJob Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In personJob Types: Full-time, PermanentPay: &#8377;22,000.00 - &#8377;26,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>Provident Fund</li></ul>Work Location: In person

alshameem Human Resource Consultancies LLC

Job Title: Tele caller (Medical Center)Experience Required: 2&ndash;5 Years (UAE Experience in a Medical Center) Location: Sharjah Salary: Based on ExperienceKey Responsibilities:<ul><li>Handle inbound and outbound calls related to patient appointments and inquiries.</li><li>Provide accurate information about doctors, services, and available treatments.</li><li>Schedule, confirm, and follow up on appointments.</li><li>Maintain patient records and update the database accurately.</li><li>Coordinate with doctors, nurses, and reception staff to ensure smooth operations.</li><li>Handle patient feedback, complaints, and escalate issues to the concerned department.</li><li>Promote medical center services through outbound calling and follow-ups.</li><li>Meet daily and monthly call targets as assigned.</li></ul>Requirements:<ul><li>Minimum 2&ndash;5 years of experience as a Telecaller or Customer Service Executive in a UAE medical center or clinic.</li><li>Excellent communication skills in English (Arabic/Hindi/Malayalam preferred).</li><li>Strong knowledge of medical center procedures, insurance coordination, and patient handling.</li><li>Good computer skills (MS Office, CRM systems).</li><li>Pleasant personality with a patient-friendly attitude.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,500.00 per month

Telecaller

Motherhood Hospitals

Ensures all SoP&rsquo;s are adhered to and we provide &ldquo;Care like no Other&rdquo;Every customer has a warm &amp; caring experience aligned with the Service Experience Plan.&Auml; Customer Journey:- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.- Converts the prospectives into lifelong customers.- Provides relevant information &ndash; Facility tour | procedure | medical management | financials - transparently to build the relationship.- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.- Based on the customer profile, up-sell and cross sell.- If financial assistance required, coordinate with concerned authority.- Deposit details &amp; payment terms to be clarified to the patient.- Counsel on do&rsquo;s and don&rsquo;ts.- Follow up with customers who have not come back for booking.- Follow up calls for: upcoming EDD; delivery package; bed booking.- Organize Events end to end : Maternity Photo shoot; baby shower.- Follow up to ensure attendance for complimentary classes.- Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.- Own any issues the customer may encounter &amp; ensure prompt recovery by respective team.- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.- Track CRM leads.- Maintains productivity data as per schedule &ndash; per doctor EDD tracker; monthly delivery tracker;- Accurately update patient conversions sources - referral channels, Marketing Initiatives- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.- Be alert and identify source markets and corporate references.- To be constantly updated on competition activity - rates, products , discounts.- If patient has rates of other hospitals, seek information.- Participate in all activities scheduled by Corporate &ndash; meetings, performance reviews, trainings, assessments.- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.&Auml; Consultant Management :- Keep Consultants informed regarding their confirmed referral appointments.- Keep the doctors (treating and referral) informed about the ongoing status of the patient.- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.- Maintain a cordial and professional relationship with Consultants.&Auml; Responsible for Outstanding Service Experience Delivery:- Ensures personal grooming as per standard; maintain discipline and decorum.- Contributes to implementation of the Service Vision- Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.- Manage the feedback system : maintain scores for Google review; NPS &amp; Customer satisfaction.Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kothanur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have experience in package counselling?</li><li>Are you a immediate joiner?</li><li>Female candidates preferably </li></ul>Work Location: In person

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

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PATIENT RELATION COORDINATOR

Patient Care Coordinator

Patient Benefits Coordinator

Patient Care Coordinator

Telecaller

Patient Care Coordinator

CALL CENTER AGENT with Dental Experience