patient service coordinator

Novant Health

<div>What We Offer:
<p>
Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.</p>
What We're Looking For:
<ul><li><div><b>Education: </b>High School Diploma or GED, required.</div></li><li><b>
Experience: </b>One year of clerical experience in medical office setting, required.<ul><li>
Other related experience may be considered in lieu of medical office experience.</li></ul></li><li><b>
Additional skills required: </b>Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.</li><li><b>
Additional skills preferred: </b>Proficient in use of all computer software utilized in practice.</li></ul></div>

Patient Services Coordinator III

Results Physiotherapy

<div><h1 class="jobSectionHeader"><b>Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Southaven, MS.</b></h1><br>
<p></p>
<p><i>
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?</i></p>
<p><b>
What is a Patient Care Coordinator?</b></p>
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
<p><b>A day in the life of a Patient Care Coordinator:</b></p>
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Fulltime positions include:</b></p>
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
<p><b>Position Summary:
</b></p><p>The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.</p><br>
<p></p>
<p><b>
Responsibilities:
</b></p><ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul><p><b>Qualifications</b>:</p>
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
<p><b>Physical Requirements:
</b></p><ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
<p>This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.</p>
<p>
Please do not contact the clinic directly.</p><br>
<p></p>
<p>
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.</p>
<p>
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM</p></div>

Patient Care Coordinator

ClinLab Solutions Group

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Surgery Scheduler / Patient Care Coordinator schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. They will request to schedule procedures from physician offices and schedule the procedure according to established guidelines. They will provide accurate information so that all department may view daily and maintains open communication with hospital department and physician offices regarding schedule changes. They will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the clinic. They will provide coordination of care, continuity, follow-up, and support for the patients and their families. Duties are anticipated to change daily.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Essential Functions:
  </strong>
 </p>
 <p>
  <em>
   The following reflects management&rsquo;s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
  </em>
 </p>
 <ul>
  <li>
   Schedules surgery procedures using OncoEMR.
  </li>
  <li>
   Answers the phones in a professional and courteous manner.
  </li>
  <li>
   Completes daily surgical schedule.
  </li>
  <li>
   Assures appropriate coordination with other hospital departments when special surgical needs occur.
  </li>
  <li>
   Publishes an accurate daily call list and forwards to staffing department
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Surgery
   </strong>
  </li>
  <li>
   Sending Orders to NMS to obtain authorization.
  </li>
  <li>
   Calls patient provides surgery/ pre-op /post-op instructions.
  </li>
  <li>
   Once the authorization is obtained NMS notifies coordinator and will coordinate with hospital for surgery date.
  </li>
  <li>
   Coordinate and assist the surgeon.
  </li>
  <li>
   Adds to surgery calendar.
  </li>
  <li>
   Calls patient with the date of surgery and schedule their post-op appointment.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Patient Care Coordinator
   </strong>
  </li>
  <li>
   Conduct incoming/outgoing calls to patients in response to new patient referrals, in a professional and courteous demeanor.
  </li>
  <li>
   Assist patients with the completion of all necessary intake paperwork.
  </li>
  <li>
   Create new patient charts using the practice management and EMR system.
  </li>
  <li>
   Obtain all necessary demographic and insurance information.
  </li>
  <li>
   Conduct insurance checks prior to scheduling a patient to ensure in-network eligibility.
  </li>
  <li>
   Assign and schedule new patients according to practice referral guidelines.
  </li>
  <li>
   Request and retrieve all records from outside physicians and hospitals that pertain to the first appointment.
  </li>
  <li>
   Maintain accurate daily records of new patient tracking for administrative team.
  </li>
  <li>
   Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
  </li>
  <li>
   Contribute to a team effort by communicating effectively with other departments, as needed.
  </li>
  <li>
   Maintain daily operations of the office by following standard policies and procedures.
  </li>
  <li>
   Assist patients by providing translation services, as required.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Radiology
   </strong>
  </li>
  <li>
   Receives the orders from the Provider.
  </li>
  <li>
   Sends to NMS for Auth approval.
  </li>
  <li>
   NMS send back when approved or denied.
  </li>
  <li>
   Fax orders and auth to imaging center.
  </li>
  <li>
   Call patients to provide imaging center information.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of computer/telephone support, preferably in the healthcare industry.
  </li>
  <li>
   Strong customer service background, preferably in a healthcare setting.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Competence with computer processing functions and other standard office equipment
  </li>
  <li>
   Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  </li>
  <li>
   Ability to manage and prioritize multiple tasks.
  </li>
  <li>
   Ability to resolve customer issues calmly and professionally with diplomacy and tact.
  </li>
  <li>
   Ability to work independently with minimal supervision.
  </li>
  <li>
   Strong organizational skills.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Additional Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Great Customer Service Skills.
  </li>
  <li>
   Previous Oncology/Hematology experience preferred.
  </li>
  <li>
   Able to travel to satellite clinics when necessary
  </li>
 </ul>
 <p>
 </p>
</div>


Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Indianapolis (IN), United States
</div></div></div></div><div><div><div><div><p>Patient Care Coordinator - Indianapolis, IN
</p></div></div></div></div><div><div><div><div>162525
</div></div></div></div><div><div><div><div><div><b>Connect Hearing, part of AudioNova</b></div>
<div><b>
Location:</b> <b>Indianapolis, IN</b></div><br>
<div></div>
<div><b>
8202 Clearvista Pkwy.</b></div>
<div><b>
Suite 9C</b></div>
<div><b>
Indianapolis, IN 46256</b></div><br>
<div></div>
<div><b>
Current pay:</b> $16.00-18.00 an hour + Sales Incentive Program!</div>
<div><b>
Clinic Hours:</b> Monday-Friday, 8:30am-5:00pm</div><br>
<div></div>
<div><b>
What We Offer:</b></div>
<ul>
<li>Medical, Dental, Vision Coverage</li>
<li>401K with a Company Match
</li><li>FREE hearing aids to all employees and discounts for qualified family members</li>
<li>PTO and Holiday Time</li>
<li>No Nights or Weekends!</li>
<li>Legal Shield and Identity Theft Protection
</li><li>1 Floating Holiday per year</li></ul><br>
<div></div>
<div><b>
Job Description:</b></div>
<div>
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.</div><br>
<div></div>
<div><b>
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!</b></div><br>
<div></div>
<div><b>
As a Hearing Care Coordinator, you will:</b></div>
<ul>
<li>Greet patients with a positive and professional attitude</li>
<li>Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic</li>
<li>Collect patient intake forms and maintain patient files/notes</li>
<li>Schedule/Confirm patient appointments</li>
<li>Complete benefit checks and authorization for each patients&rsquo; insurance</li>
<li>Provide first level support to patients, answer questions, check patients in/out, and collect and process payments</li>
<li>Process repairs under the direct supervision of a licensed Hearing Care Professional</li>
<li>Prepare bank deposits and submit daily reports to finance</li>
<li>General sales knowledge for accessories and any patient support</li>
<li>Process patient orders, receive all orders and verify pick up, input information into system</li>
<li>Clean and maintain equipment and instruments</li>
<li>Submit equipment and facility requests</li>
<li>General office duties, including cleaning</li>
<li>Manage inventory, order/monitor stock, and submit supply orders as needed</li>
<li>Assist with event planning and logistics for at least 1 community outreach event per month</li>
</ul>
<div><b>Education:</b></div>
<ul>
<li>High School Diploma or equivalent</li>
<li>Associates degree, preferred</li>
</ul>
<div><b>Industry/Product Knowledge Required:</b></div>
<ul>
<li>Prior experience/knowledge with hearing aids is a plus</li>
</ul>
<div><b>Skills/Abilities:</b></div>
<ul>
<li>Professional verbal and written communication</li>
<li>Strong relationship building skills with patients, physicians, clinical staff</li>
<li>Experience with Microsoft Office and Outlook</li>
<li>Knowledge of HIPAA regulations</li>
<li>EMR/EHR experience a plus</li>
</ul>
<div><b>Work Experience:</b></div>
<ul>
<li>2+ years in a health care environment is preferred</li>
<li>Previous customer service experience is required</li></ul><br>
<div></div>
<div>
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.</div><br>
<div></div>
<div>
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.</div><br>
<div></div>
<div>
#INDPCC</div><br>
<div></div>
</div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p></div></div></div><p></p>

EVOLVE Telemedicine

<p><b>Job Title: </b>Patient Care Coordinator</p><p><b>Job Type: </b>Full-time</p><p><b>Job Location:</b> Fully remote</p><p><b>Compensation: </b>Salaried- $36,000 + Uncapped Commission</p><p><b>The Company</b></p><p>Evolve Telemedicine is a fast-growing and nationally recognized provider of bioidentical hormone replacement and peptide therapies. Put simply, Evolve Telemedicine helps its patients live happier, healthier, more productive lives through its treatments. Evolve&rsquo;s physicians and advanced practice providers, along with its care coordination team, provide expert medical care coupled with outstanding patient experiences to thousands of patients across the United States. The Patient Care Coordinator (PSS), reporting directly to the Director of Sales, will steward exemplary patient care through Evolve&rsquo;s core values of integrity, compassion, excellence, personalized care, and teamwork. The PCC must embody a keen ability to scale efficiently during high growth. Over the next 10 years, Evolve expects to grow its revenues exponentially.</p><p><b>Position Summary</b></p><p>We are seeking a highly motivated and results-driven Patient Care Coordinator (PCC) to join our dynamic patient services team at Evolve Telemedicine. As a PCC, you will help patients live happier, healthier, and more productive lives through Evolve&rsquo;s hormone and peptide treatments. Your primary responsibility will be to provide an outstanding patient experience while supporting Evolve&rsquo;s providers by coordinating appointments, medications and refills, coupled with patient education about current and new diagnostics and treatments that will improve overall health and wellbeing. You will collaborate closely with Evolve&rsquo;s patient intake coordinators and sales manager. Keen organization skills, coupled with a commitment to urgency, persistence, and consistency will be crucial. Strong interpersonal skills and the ability to work in a fast-paced environment are essential for success in this role. A passion for health and wellness, and helping others to achieve personal successes is critical.</p><p><b>Duties and Responsibilities</b></p><p>The Patient Care Coordinator duties include but are not limited to:</p><ul><li>Provide outstanding support to Evolve patients on their journey from initial consultation, to lab draws and review, diagnosis, and prescriptions and refills</li><li>Review Evolve lab panel results, consult with providers, and communicate with Evolve patients regarding their care</li><li>Provide education and act as a resource to Evolve patients on hormones and peptides</li><li>Development of proficiency in all medications and products within Evolve's formulary</li><li>Support physicians and advanced practice providers throughout the patient journey</li><li>Provide an outstanding patient experience with proficiency in customer success principles</li><li>Use patient retention techniques to ensure maximum patient retention</li><li>Demonstrate mastery in all aspects of Optixx, including patient profile, estimates, refills, completing tasks, and using reporting to increase patient retention and satisfaction</li></ul><p><b>Required Qualities</b></p><ul><li>Achievement Driven- Demonstrates exceptional productivity and results; consistently meeting or surpassing goals while maintaining a poised, enjoyable, and professional demeanor. Operates with persistence, urgency, and consistency daily.</li><li>Adaptable and Independent- Embraces changes in strategy, messaging, and team structures with openness and agility. Recognizes and embraces the constant evolution inherent in this role, and can work independently.</li><li>Effective Communicator- Communicates with clarity and proactivity, both with prospects and internal team members, ensuring transparent and efficient collaboration.</li><li>Dynamic Personality- Establishes an immediate and genuine connection with customers and colleagues, exuding a magnetic quality that enhances the Evolve Telemedicine culture. Actively contributes to and enriches the overall workplace environment.</li><li>A Caregiver at Heart- Passionate about helping others to achieve personal success in their lives through Evolve&rsquo;s treatments.</li></ul><p><b>Position Requirements</b></p><ul><li>High integrity and customer centric with keen analytical and quantitative skills</li><li>Experience working with different account types (Medical Sales, Health, Wellness &amp; Fitness Industries)</li><li>High adaptability to an ever changing &amp; challenging environment</li><li>Ability to interact effectively with diverse customer base via phone, email, and face to face</li><li>Excellent verbal and written communication skills</li><li>Must be detail oriented and possess high level of accuracy</li><li>Aptitude for online research; ability to search, locate, and identify key information</li><li>Willingness to work collaboratively and demonstrate effective teamwork</li><li>Self efficiency in prioritizing work and meeting deadlines</li><li>Must be self-starter and results-driven</li><li>Sensitivity to confidential documents and information</li></ul><p><b>Benefits</b></p><p>Full and competitive benefits package including medical, dental, vision, and matching 401(k)</p><p>Job Type: Full-time</p><p>Pay: $36,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Patient Care & Sales Coordinator (BHRT, Peptides)

Fairbanks Family Dental Care

<p>Our Mission</p><p>Live our Core Values to educate and empower our community so that we all become more connected, valued, and healthy.</p><p>Our Core Values</p><ul><li>Connection</li><li>Fun &amp; Food</li><li>Leadership</li><li>Accountability</li><li>Compassion</li></ul><p>JOIN in the GROWTH and REWARDS of Fairbank's Highest-Rated Dental Office!</p><p>At Fairbanks Family Dental Care, our mission focuses on treating everyone--patients, fellow team members, and the community--like family. As the heartbeat of the practice, our front desk staff creates lasting impressions on our patients through positive interactions and smooth communication between departments of the practice. They maintain these strong relationships through accountability to the mission of the practice and upholding our core values--connection, fun and food, leadership, accountability, and grace.</p><p>The Patient Care Coordinator supports this 5-star customer service experience through excellent phone skills, attention to detail, organization, and multitasking but most importantly through interpersonal skills such as:</p><ul><li>Compassion, empathy, active listening, and patience</li><li>Ownership of mistakes and willingness to grow</li><li>Team mindset and a problem solving attitude towards relationships and practice needs</li><li>Positivity and enthusiasm</li><li>Flexibility, adaptability, and stress management</li><li>Trustworthy and ethical</li></ul><p>Goals of the Patient Care Coordinator:</p><ul><li>Patient Care - Encouraging and supporting healthy patient oral habits by keeping hygiene schedule at least 85% full through recare and reactivation by building value in oral health and education.</li><li>Patient Experience - Generate 1-2 five-star Google reviews weekly through clear and direct patient communication, laughter, teamwork, accountability, empathy, compassion, and genuineness.</li><li>Patient Connection - Creating meaningful connections with patients by responding to all customer inquiries (phone calls, emails, voicemails, and texts) within 24 hours. In addition, mitigating patient concerns, preparing paperwork, and assisting providers and assistants to have patients seated by the start of their appointment time.</li><li>Patient Trust/Confidence - Ensure patient confidence through accurate estimates and treatment plans by completing 90% of patient insurance verification 48 hours in advance.</li></ul><p>This position is four days per week between Mon-Thursday during the hours of 7:30am-4:30pm</p><p>Prerequisites:</p><ul><li>Experience in customer service necessary</li><li>Background in dental or medical field valued</li><li>Office finance and computer comprehension helpful</li><li>Able to pass a background check</li><li>Able to commit to at least two years of epicness</li><li>Resume with 3 references</li></ul><p>If a fast-paced office, working with goofy co-workers, and reaping the rewards of the practice&rsquo;s growth sounds like your dream, please respond with your resume and your favorite cartoon.</p><p>Job Type: Full-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Patient Care Coordinator/Receptionist - Will Train on the Job!

Cedar Recovery

<div>
 Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient&rsquo;s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT).
 <br/>
 <br/>
 The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following:
 <br/>
 <br/>
 <ul>
  <li>
   Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments
  </li>
  <li>
   Executing and overseeing coordination of care documents on behalf of patients
  </li>
  <li>
   Sending and tracking Prior Authorizations including maintaining tracking spreadsheet
  </li>
  <li>
   Maintaining proficient computer manageability for scheduling, changing, and canceling appointments
  </li>
  <li>
   Acts as support for the Office Coordinator and Medical Assistant
  </li>
  <li>
   Reports to the Office Coordinator
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  COMPETENCIES REQUIRED
 </strong>
 <em>
  Effective Knowledge
 </em>
 The ability to navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system.
 <br/>
 <br/>
 <ul>
  <li>
   Accountability and Self-Management Accepts personal accountability for work responsibilities
  </li>
  <li>
   Works independently without day-to-day guidance from the supervisor
  </li>
  <li>
   The ability to manage multiple projects that meet the standards of Cedar Recovery.
  </li>
  <li>
   Teamwork and Leadership The ability to collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic.
  </li>
  <li>
   Communication Successfully communicate with employees at all levels of the organization on a regular basis &ndash; including via face to face, email and other technologies utilized by Cedar Recovery.
  </li>
  <li>
   Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives.
  </li>
  <li>
   Foster open dialogue and actively listen to others in order to build and maintain effective and respectful working relationships throughout Cedar Recovery.
  </li>
  <li>
   Innovation &amp; Problem Solving Recommends, enhances, and/or implements quality improvement processes that have an impact on the mission of Cedar Recovery.
  </li>
  <li>
   Applies Creative thinking to develop new solutions.
   <br/>
   <br/>
  </li>
 </ul>
 Job Type: Full-time
 <br/>
 <br/>
 Monday-Thursday (9 a.m. &ndash; 5 p.m.)
 <br/>
 <br/>
 Friday (9 a.m. &ndash; 3 p.m.)
 <br/>
 <br/>
 Salary: From $20.50-22.50 per hour
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Dental insurance
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Vision insurance
  </li>
  <li>
   401K
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school or equivalent (Preferred)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer service: 1 year (Preferred)
  </li>
  <li>
   Medical terminology: 1 year (Preferred)
  </li>
  <li>
   Computer skills: 2 years (Preferred)
  </li>
 </ul>
</div>


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