patient service specialist

Select Medical

<div>
 <strong>
  Position:
 </strong>
 Patient Service Specialist
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Ijamsville, MD
 <br/>
 <br/>
 <strong>
  Type of Employment:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Monday - Friday (hours vary / 2 evenings till 7/7:30pm per week)
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 $16.00 - $18.00/hour (pending experience)
 <br/>
 <br/>
 When patients enter our outpatient physical therapy center in
 <strong>
  Ijamsville,
 </strong>
 we want them to have an exceptional experience - starting at the front desk. That&rsquo;s where you come in. As a patient service specialist, you&rsquo;ll manage both the patient side and the business side of our center. Don&rsquo;t underestimate the impact you can make on every patient&rsquo;s care experience, even before they leave the waiting room.
 <br/>
 <br/>
 <strong>
  Why Join Us: (benefits for full-time at 32+ hours/week)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Start Strong: Our mentorship and orientation programs ensure a successful transition
  </li>
  <li>
   Recharge &amp; Refresh: Generous PTO to maintain a healthy work-life balance
  </li>
  <li>
   Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
  </li>
  <li>
   Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
   <br/>
   <br/>
  </li>
 </ul>
 Check out the video below for additional insight into the work of our Patient Service Specialists!
 <br/>
 <br/>
 <ul>
  <li>
   Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
  </li>
  <li>
   Schedule patient appointments in person and via phone
  </li>
  <li>
   Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
  </li>
  <li>
   Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED
  </li>
 </ul>
</div>


Patient Service Specialist

Concentra

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Know Allergy LLC

<p><b>PATIENT SERVICES SPECIALIST</b></p><p><b>Job Description</b></p><p><i>This job description summarizes the essential responsibilities and requirements of the position. It is not intended to be all-inclusive. Duties and responsibilities may be modified or added as needed to meet the needs of the organization</i></p><p><b>Department: </b>Patient Services</p><p><b>Reports To: </b>Practice Administrator</p><p><b>FLSA:</b> Non-Exempt</p><p><b>COMPANY ROLE</b></p><p>This position plays an important role in creating a smooth and welcoming front office experience. Responsibilities include checking patients in for appointments, verifying demographic and insurance information, scheduling follow-up visits, and supporting team members as needed.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></p><ul><li>Welcome and greet all patients and visitors.</li><li>Register new patients and update existing patient demographics by collecting detailed patient information including insurance information.</li><li>Collect monies due (co-pays, deposits etc.) from patient at time of check-in.</li><li>Answer incoming calls with a courteous and professional approach, ensuring clear and consistent communication.</li><li>Follow up on assigned referrals by verifying required information and coordinating with the Managed Care department as needed.</li><li>Serves as a liaison between patients and physicians both by telephone and in person.</li><li>Schedule appointments in the Practice Management system.</li><li>Reconcile daily monies and close daily batch according to protocol.</li><li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.</li><li>Perform other duties as assigned.</li></ul><p><b>SUPERVISORY RESPONSIBILITIES</b></p><p>None.</p><p><b>KNOWLEDGE, SKILLS AND ABILITIES</b></p><p><i>Education and Experience</i></p><ul><li>High school diploma or equivalent required.</li><li>Minimum two years of experience in a medical office setting. Knowledge of insurance billing principles and functions of HMO plans strongly preferred.</li><li>Working knowledge of computers and basic software programs; experience with Electronic Health Records systems preferred; NextGen experience is a plus.</li><li>Excellent verbal and written communication skills. Ability to handle complex situations while maintaining tact and diplomacy.</li><li>Ability to work independently and as an integral part of a team. Must be able to organize and prioritize work flow.</li><li>Ability to interact professionally with co-workers, patients and physicians and to understand and maintain confidential information.</li></ul><p><i>Language Skills</i></p><p>Ability to read, write, analyze, and interpret correspondence and insurance regulations. Must be able to effectively present information and respond to questions from patients and the general public.</p><p>Job Type: Full-time</p><p>Pay: $19.00 - $23.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How do you stay organized and make sure your work is completed accurately and on time, especially when things get busy?</li><li>What does being a supportive team member look like to you?</li><li>What type of work environment helps you perform at your best?</li></ul><p>Experience:</p><ul><li>Medical office: 2 years (Preferred)</li><li>Customer service: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Portland, OR 97210 (Required)</li></ul><p>Work Location: In person</p>

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul>
Additional Data:
<div>
This position is eligible to earn a base compensation rate in the state range of $18.07 to $23.49 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.</div><ul><li>
External candidates: submit your application on concentra.com/careers<br>
</li><li>
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Patient Service Specialist PRN

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul>
Additional Data:
<div>
This position is eligible to earn a base compensation rate in the state range of $18.35 to $23.85 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.</div><ul><li>
External candidates: submit your application on concentra.com/careers<br>
</li><li>
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Baylor Scott & White Institute for Rehabilitation

<div>Overview:
<p><b>
Baylor Scott &amp; White Institute for Rehabilitation</b></p><p><b>
Austin, TX (Red River)</b></p><p></p><p><br>
 <b>Patient Service Specialist (PSS)</b></p><p></p><p><br>
 <b>Hours: vary between Monday - Friday 7am - 7pm</b></p><p></p><p><b><br>
Full Time</b></p><p></p><p><b><br>
Compensation depends upon candidate&rsquo;s years of experience and internal equity.</b></p><p><b>
This is an entry-level position.</b></p><p><b>
Starting salary:</b><b> $18 -$25 per hour</b> <b>based off experience</b></p><p></p><p><b><br>
Benefits of becoming a Patient Service Specialist with us:</b></p><p>
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
</p><ul><li>Health, Dental, and Vision insurance; Life insurance; Prescription coverage</li><li>
Paid Time Off (PTO) and Extended Illness Days (EID)</li><li>
A 401(k) retirement plan with company match</li><li>
Short and Long Term Disability</li><li>
Personal and Family Medical Leave</li><li>
PSS Ladder Program</li><li><b>Eligibility and effective dates vary</b></li></ul>
Responsibilities:
<div>
Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients, complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report, and other task as needed. This position requires travel to multiple clinics.</div><ul><li>
Greets patients</li><li>
Answers phones</li><li>
Patient intake and data entry</li><li>
Insurance verification and pre-authorization</li><li>
Schedules patient appointments</li><li>
Operates front office of outpatient centers</li><li>
Supports therapists and therapy assistants</li><li>
Daily cash balancing and weekly banking deposits</li></ul>
Qualifications:
<ul><li>HS diploma or GED is required</li></ul><p><b>
Preferred Experience</b></p><ul><li>
Customer service experience
</li><li>Knowledge of insurance verification
</li><li>Healthcare, medical, or dental office administration</li></ul><div><br>
</div><div>#BSWIR-Outpatient</div>
Additional Data:
<div><i>
Equal Opportunity Employer including Disabled/Veterans</i></div><div>
#BSWIR-Outpatient</div></div>

Patient Service Specialist - Medical Front Office

<div>Overview:
<p><b>
Baylor Scott &amp; White Institute for Rehabilitation</b></p><p><b>
 Prosper, TX</b></p><p></p><p><b><br>
Patient Service Specialist (PSS)</b></p><p></p><p><br>
 <b>Hours: vary between Monday - Friday 7am - 7pm</b></p><p></p><p><b><br>
Full Time</b></p><p></p><p><b><br>
Compensation depends upon candidate&rsquo;s years of experience and internal equity.</b></p><p><b>
This is an entry-level position.</b></p><p><b>
Starting salary:</b><b> $18 - $25 per hour</b> <b>based off experience</b></p><p></p><p><b><br>
Benefits of becoming a Patient Service Specialist with us:</b></p><p>
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
</p><ul><li>Health, Dental, and Vision insurance; Life insurance; Prescription coverage</li><li>
Paid Time Off (PTO) and Extended Illness Days (EID)</li><li>
A 401(k) retirement plan with company match</li><li>
Short and Long Term Disability</li><li>
Personal and Family Medical Leave</li><li>
PSS Ladder Program</li><li><b>Eligibility and effective dates vary</b></li></ul>
Responsibilities:
<div>
We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process &amp; data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.</div><ul><li>
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
</li><li>Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.</li><li>
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
</li><li>Collects toward patient responsibility at each visit.</li><li>
Scan and maintain medical documents.</li><li>
Reconciles and posts charges daily and other reporting to ensure clean claim processing.</li><li>
Responds to all request for information from patients, other department and physicians.</li><li>
Maintains office, orders supplies and manages mail.</li><li>
Willingness to adjust schedule to center needs.</li><li>
Travels Attends all mandatory meetings and in-service education programs.</li><li>
Travels to non-home location center or other site for coverage when necessary.</li></ul>
Qualifications:
<ul><li>HS diploma or GED is required</li></ul><p><b>
Preferred Experience</b></p><ul><li>
Customer service experience
</li><li>Knowledge of insurance verification
</li><li>Healthcare, medical, or dental office administration</li></ul><div><br>
</div><div>#BSWIR-Outpatient</div>
Additional Data:
<div><i>
Equal Opportunity Employer including Disabled/Veterans</i></div><div>
#BSWIR-Outpatient</div></div>

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Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office