patient service specialist

Vanderbilt University Medical Center

<div><p><b>Discover Vanderbilt University Medical Center </b>: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
</p><p></p><p><b>Organization:
</b></p>VIS Admin OHO
<p></p><p><b>Job Summary:
</b></p>VIP One Hundred Oaks Weekends Saturday and Sunday 6:30am-9:00pm<br>
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<br>
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<br>
<br>
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The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patient in resolution of concerns and complaints.
<p></p><p>.
</p><p></p>KEY RESPONSIBILITIES TECHNICAL CAPABILITIES
<p></p><p>Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
</p><p></p><p>At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
</p><p></p><p><b>Core Accountabilities:
</b></p><p></p>* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
<p></p><p><b>Core Capabilities </b><b>:
</b></p><p></p>Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
<p></p><p><b>Position Qualifications:
</b></p><p></p><p><b>Responsibilities:
</b></p><p></p><p><b>Certifications:
</b></p><p></p><p><b>Work Experience:
</b></p>Relevant Work Experience<br>
<br>
<p></p><p><b>Experience Level:
</b></p>2 years
<p></p><p><b>Education:
</b></p>High School Diploma or GED
<p></p><p><i>This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
</i></p><p></p><p><i>Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</i></p></div><p></p>

VIP Patient Service Specialist One Hundred Oaks Weekends

McLaren Health Care

<div><div><div><div><div><div><div>About Us</div></div>
<div><div>
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan&rsquo;s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.</div></div>
</div>
</div></div></div><div><div><div><h1 class="jobSectionHeader"><b>Laboratory Patient Service Center Specialist
  
</b></h1><div></div><div><div>Michigan, Clio
</div><div><p>NEW</p>
  
</div></div></div><div></div><div><div><div><div><div><div><p>Service/Support
  
</p></div></div><div></div><div><p>McLaren Health Management Grp</p>
</div><div></div><div><p>26003182</p></div></div><p></p><div><div><br>
</div></div></div><div><div>Position Summary:<br>
Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens.</div><div>
Essential Functions and Responsibilities:<br>
1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients.<br>
2. Completes specimen handling and processing including centrifuging all tubes and aliquoting.<br>
3. Arranges for specimen transport using established procedure.<br>
4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans.<br>
5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services.<br>
6. Responsible for obtaining consent for treatment.</div>
<div><div><i>Required:</i><br>
<ul><li>High school diploma or equivalent.</li><li>6 months phlebotomy experience</li></ul></div><div><i>
Preferred:</i><br>
<ul><li>Certified as a phlebotomy technician.</li><li>Previous phlebotomy training course in approved program.</li><li>Previous experience in a clinical laboratory environment.</li></ul></div><div></div><div><br>
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans</div>
</div><div><p>Additional Information
</p><ul><li>Schedule: Full-time</li>
<li>Requisition ID: 26003182</li>
<li>Daily Work Times: 8:00am-4:30am</li>
<li>Hours Per Pay Period: 80</li>
<li>On Call: No</li>
<li>Weekends: No</li>
</ul></div></div></div></div></div></div><div><div><div><div><div><div>McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.</div></div></div></div></div></div></div>

Laboratory Patient Service Center Specialist

Firelands Physician Group

<div><h4 class="jobSectionHeader"><b>GENERAL SUMMARY AND SCOPE</b></h4>
<p>
The Clinical Improvement Specialist is responsible for understanding and improving clinical care, population health and quality program requirements. The scope of work will include monitoring, reporting and improving patient care opportunities, documentation workflows, patient satisfaction and ambulatory clinical processes.</p>
<h4 class="jobSectionHeader"><b>
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES</b></h4>
<ul><li>Understand, design and improve clinical workflow processes in practices, assuring exceptional patient care and high user satisfaction</li>
<li>Responsible for establishing, managing, and maintaining clinical workflow process across the continuum, including the documentation and report requirements needed to meet a variety of program guidelines</li>
<li>Monitor and prepare patient satisfaction reports to support patient advocacy activities within FPG administration</li>
<li>A clinical administration liaison for new technologies to improve patient care and business operations</li>
<li>Accepts accountability to manage assigned quality initiatives and utilizes performance improvement processes to facilitate planned change</li>
<li>Works to streamline concurrent quality program requirements to enhance care processes to improve patient outcomes and compliance with best practices</li>
<li>Aggregates data and provides reports that are timely, pertinent, reliable, and accurate to report positive and negative findings to administration and staff teams to facilitate improvement as needed</li>
<li>Performs quarterly safety site assessments and communicates deficiencies as needed to Operations Managers</li>
<li>Monitors safety and compliance dashboards for patient safety and coordinates improvement activities as it relates to deficiencies</li>
<li>Participates in and coordinates audit preparedness activities</li>
<li>Monitoring of quality and population health data through system dashboards working to improve accuracy and proper data capture</li>
<li>Effectively works interdepartmentally to achieve quality department goals and program requirements</li>
</ul> <h4 class="jobSectionHeader"><b>KNOWLEDGE, SKILLS AND ABILITIES</b></h4>
<ul><li>License/certification in a healthcare related field required. Bachelor&rsquo;s degree in a healthcare or informatics field strongly preferred.</li>
<li>Five (5) years&rsquo; experience in healthcare environment required.</li>
<li>Clinical information systems and training experience required.</li>
<li>Working knowledge of computer systems and associated software applications required.</li>
<li>Skilled in exercising initiative, judgment, problem solving, and decision making.</li>
<li>Skilled in analysis and interpretation of data, and preparation of reports.</li>
<li>Skilled in time management and organization. Ability to prioritize and meet deadlines.</li>
<li>Governmental regulations and compliance requirements.</li>
<li>Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.</li>
<li>Successful completion of a 180-day probationary period.</li>
</ul><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

FPG, Clinical Improvement Specialist - Sal, FT

Bon Secours

<div><p><b>Bon Secours</b></p><p></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative </b><b><i>&ndash; </i></b><b>Carolina Surgical Associates</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p></p><p>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative (PSR) - Carolina Surgical Associates

<div><p><b>Bon Secours</b></p><p></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative </b><b><i>&ndash;</i></b><b> In Motion Physical Therapy &mdash; Town Center</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Service Representative (PSR) — In Motion Physical Therapy — Town Center

Cooper University Healthcare

<div>About Us:
<p>
At<b> </b><b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p>
Short Description:<p></p><p><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</p><p></p><p>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</p><p></p><p><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</p><p></p><p><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</p><p></p><p><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</p><p></p><p><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</p><p></p><p><br>
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</p><p></p><p><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</p><p><br>
</p><p>Other duties as assigned by the manager.</p>
Experience Required:
<p>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</p><p></p><p><br>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</p><p></p><p><br>
Epic experience preferred.</p><p></p><p><br>
Excellent organizational, written/verbal communication and teamwork skills.</p><p></p><p><br>
Demonstrated performance of excellent customer service skills.</p>
Education Requirements:
<p>
High School Diploma or equivalent required.</p>
License/Certification Requirements:
<p>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p>
Special Requirements:
<p>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</p><p></p><p><br>
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</p>
Salary Min ($): USD $18.00 Salary Max ($): USD $29.00</div>

Patient Services Rep

Advocate Aurora Health

<div><p><b>Major Responsibilities:</b></p><div><p>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</p></div><div><p><br>
</p></div><div><p>Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</p></div><div><p><br>
</p></div><div><p>Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.<br>
</p></div><p></p><div><p>Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</p></div><div><p><br>
</p></div><div><p>May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.<br>
</p></div><p></p><div><p>Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.</p></div><div><p><br>
</p></div><div><p>Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</p></div><p></p><div><p>
May assist department leadership with orientation and training.
</p></div><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Diploma or GED.</p><p></p><p><b>
Experience Required:</b></p><p>
None Required.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><div><div><p>
Demonstrate the Advocate Health purpose, values and behaviors.<br>
</p></div><p></p><div><p>Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.<br>
</p></div><p></p><div><p>Strong attention to detail and accuracy.<br>
</p></div><p></p><div><p>Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</p></div><div><p><br>
</p></div><div><p>Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</p></div><p></p><div><p><br>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</p></div><p></p><div><p><br>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</p></div><p></p><div><p><br>
Interact with physicians and their staff to resolve issues related to the patient care.</p></div><p></p><div><p><br>
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.</p></div></div><p></p><div><div><p><br>
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.</p></div><p></p><div><p><br>
Ability to handle sensitive and confidential information according to internal policies.<br>
</p></div><p></p><div><p>Excellent organizational skills.<br>
</p></div><p></p><div><p>Demonstrated ability to effectively act as a resource to other teammates.</p></div></div><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><div><p>
This position may require travel, therefore, will be exposed to weather and road conditions.<br>
</p></div><p></p><div><p>Operates all equipment necessary to perform the job.<br>
</p></div><p></p><div><p>Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.<br>
</p></div><p></p><div><p>Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.<br>
</p></div><p></p><div><p>Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.<br>
</p></div><p></p><div><p>Must be able to push/pull up to 50 lbs. with assistance.<br>
</p></div><p></p><div><p>Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</p></div><div><p><br>
</p></div><div><p>Must be able to use hands with fine motor skills for keyboard data entry.</p><p></p><p><i>
DISCLAIMER
</i></p></div><p><i>All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
</i></p><p></p><p><i>This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.</i><i> </i><i>Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.</i></p></div>

Patient Service Representative I

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