patient service specialist

Fusion BPO Services

<div>Are you fluent in Italian and looking for patient care or healthcare customer service jobs in Pristina? Fusion CX is hiring for the role of Patient Care Specialist in the Pristina team. This role is ideal for candidates who combine excellent communication skills with empathy and attention to detail. If you are searching for patient care jobs in Pristina, Italian-speaking jobs in Pristina, or healthcare customer service roles, this is an opportunity to join a collaborative global team and build your career in patient-facing support. Apply now; we need immediate joiners!
<h3 class="jobSectionHeader">Job Description:</h3>
Responsibilities of a patient care specialist include:
<ul><li>Assist clients in booking appointments at partner clinics and coordinating schedules.</li>
<li>Respond promptly and professionally to client inquiries via phone, email, and chat.</li>
<li>Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.</li>
<li>Represent the company by providing accurate information about products, policies, and procedures.</li>
<li>Ensure records are accurate, complete, and maintained according to standards.</li>
<li>Log and document interactions and follow-up actions with attention to detail and confidentiality.</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3>
Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:
<ul><li>Excellent command of Italian (minimum B2; C1/C2 preferred).</li>
<li>At least one year of customer service experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Empathetic, patient-focused approach and ability to handle sensitive conversations.</li>
<li>Comfortable working with CRM systems and maintaining detailed records.</li>
<li>Professional attitude, reliability, and the ability to work collaboratively within a team.</li>
</ul>Key Details
<ul><li>Location: Pristina</li>
<li>Role Focus: Patient care, appointment coordination, and client relationship support.</li>
</ul><h3 class="jobSectionHeader">Why Join Fusion CX Pristina?</h3>
At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:
<ul><li>Clear career progression and learning opportunities.</li>
<li>A supportive team environment with opportunities for international collaboration.</li>
<li>Meaningful work helps people access healthcare services with clarity and care.</li>
</ul>If you are seeking patient care jobs in Pristina, Italian-speaking customer service roles, or patient-focused support positions, apply now and help make healthcare access easier for our clients as a Patient Care Specialist in Pristina, Kosovo.</div>

Patient Care Specialist – Italian – Pristina

GluCare

<div>Job Summary:
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Duties and Responsibilities:<h3 class="jobSectionHeader">
1. Front Desk &amp; Patient Reception</h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader">2. Appointment &amp; Scheduling Management</h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader">3. Patient Experience &amp; Support</h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader">4. CRM Management &amp; Contact Center Support</h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader">5. Administrative &amp; Operational Support</h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader">6. Coordination &amp; Communication</h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul>
Requirements<ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

Harbor Community Clinic

<div><div>MISSION, VISION, AND VALUES
Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is &quot;Improving the Health and Well Being of our Community.&quot; Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.
JOB SUMMARY
This position is responsible for ensuring that all patient interactions/experiences are successful by providing excellent customer service. The Patient Operations Specialist is responsible for administrative and front office functions for the health center(s).
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 
Patient Operations Specialist:<ul><li>
Scrub the schedule for the next day (reason for visit, demographic information, global alerts, ensuring time slot is correct).</li><li>
Conduct chart audit, including scrubbing of provider schedule, looking for duplicate appointments.</li><li>
Greet and acknowledge visitors/patients with respect, dignity, and an even tone.</li><li>
Ensure accurate and timely check-in/check-out patients.</li><li>
Ensure all patient registration forms are completed, scanned, and entered into patient chart.</li><li>
Effectively de-escalate vistor/patient complaints with even tone.</li><li>
Verify and update demographics as needed</li><li>
Verify eligibility and insurance accurately when needed</li><li>
Handle monetary transactions (cash and/or credit/debit card) for any and all cash patients, or patients with a copay.</li><li>
Stock all supplies when needed.</li><li>
Perform other duties as assigned to support HarborCHC&rsquo;s Mission and Values.</li></ul> 
Other duties may include:<ul><li>
Answer phones, address all concerns and follow up with proper documentation and notes in the electronic health record (EHR) system.</li><li>
Monitor and address tasks in HarborCHC's patient communication platform according to HarborCHC procedures.</li><li>
Ensure patient demographics are accurate and complete in the EHR</li><li>
Deliver messages and route calls from patients to appropriate staff.</li><li>
Ensure all Meaningful Use information is obtained, updated, and verified in the EHR system on an ongoing, daily basis.</li><li>
Maintain department policies and ensure procedures meet HIPAA compliance, are current with industry standards, and are followed.</li><li>
Participates in internal and external audits and projects when necessary.</li><li>
Maintian metrics of wait time as required by health plans to 90 seconds.</li><li>
Maintian metrics of each call and assist time to 2.50 minutes.</li><li>
Effectively de-escalate patient complaints on calls with even tone.</li><li>
Demonstrate understanding of EHR scheduling process.</li><li>
Follow scheduling rules and process for efficiency, inluding maximization of visits.</li><li>
Ability to convey to patients/callers, effective messaging, regarding pracice protocols.</li><li>
Scrub schedule for any errors on an ongoing daily basis.</li><li>
Any additional administrative duties as directed by your Supervisor.</li></ul>
Key Competencies:<ul><li>
Committed to providing an exceptional experience in all interactions.</li><li>
Ability to understand and manage patient appointment schedules to optimize patient flow and provider/staff productivity.</li><li>
Must have strong analytical and problem-solving skills.</li><li>
Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.</li><li>
Must have the willingness and ability to adapt to change, including advances in technology.</li><li>
Ability to handle multiple tasks and be highly organized and detail-oriented.</li><li>
Must be able to communicate effectively, in English and Spanish, both verbally and written.</li><li>
Ability to work with diverse populations.</li><li>
Treat all patients and colleagues with dignity and respect.</li><li>
Committed to the mission of Harbor Community Health Centers.</li></ul>
QUALIFICATIONS
Required education, experience and/or training:<ul><li>
High school diploma or equivalent</li><li>
2 -3 years experience in customer service/patient services in a health/dental office setting</li></ul>
** If current staff under consideration for promotion, must be employee in good standing with positive performance review, no corrective action plans for at least 6 months.<ul><li>
Bilingual English/Spanish</li><li>
Current Basic Life Support (BLS) Certification by the American Heart Association</li><li>
Experience with electronic health records (EHR), eClinicalWorks preferred</li><li>
Experience at Federally Qualified Health Center preferred</li></ul>
EXPECTATIONS<ul><li>
Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures.</li><li>
Observes all policies and procedures for the use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is visible.</li><li>
Conducts self in a manner that represents HarborCHC&rsquo;s core values at all times.</li><li>
Maintains a positive and respectful attitude with all work-related contacts.</li><li>
Provides excellent customer service.</li><li>
Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.</li><li>
Consistently reports to work prepared to perform the duties of the position.</li><li>
Meets productivity standards and performs duties as workload necessitates.</li><li>
Fosters an environment that promotes trust and cooperation among all staff.</li></ul>
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust. 
HOURS OF OPERATIONS
HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need. 
HR PROCEDURAL REQUIREMENTS<ul><li>
Legal authorization to work in the United States.</li><li>
Clear all post offers, pre-employment background screening, and education verification.<ul><li>
This is not entended to cover all aspects of your description as additional duties may be assigned.</li></ul></li></ul> 
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. 
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. 
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.</div> 
Monday &ndash; Friday 8:00am-5:00pm</div>

Patient Operations Specialist (LB)

Apollo Hospitals

<div><div>Dear Candidate, 
</div><div></div> 
<div>We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion. 
</div><div></div> 
<div>Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do. 
</div><div></div> 
<div>Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare. 
</div><div></div> 
<div>At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health. 
</div><div></div> 
<div>Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations. 
</div><div></div> 
<div>As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community. 
</div><div></div> 
<div>We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team. 
</div><div></div> 
<div>Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare. 
</div><div></div> 
<div>Sincerely,
</div><div>Team HR</div></div>

Translator - Patient Care Services

Dr. Batra's

Experience - Freshers to 6 yearsLocation - Pune - Fatima NagarNotice period - Immediate joining / 15 daysRoles and ResponsibilitiesThe primary responsibilities of the role are as follows:<ul><li>60% Call Handling 40% personal interaction.</li><li>Handling Inbound &amp; Outbound calls.</li><li>Dispensing Medicines</li><li>Responsible for Patient Management at the Centre</li><li>Intermediate between the Patients and Doctors</li><li>He/ She will be assisting the PCM</li><li>Having skills of interaction with people,</li><li>Reference collection from existing patients</li><li>Handling other clinic responsibilities Only Consultant (OC) Calling</li><li>Follow up calling</li><li>Courier tracking</li><li>Correction of Reference collected</li></ul>Clinic Time:Monday &ndash; Friday 11am to 8pmSaturday &ndash; Sunday 10am to 9pm1 weekly off between Monday to Friday (fixed off).Interested candidates can whatsapp on 7822901767Job Type: Full-timePay: ₹15,000.00 - ₹22,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Patient Service Executive

Lux Laser & Skincare

Lux Laser &amp; Skincare is looking for an enthusiastic Social Media Marketing Specialist to help us in our overall marketing efforts. This position entails both marketing and customer service. You will be an integral part of the development and execution of marketing plans to reach targets from brand awareness to product promotion. A Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should be well-versed in specialized marketing concepts, principles and tactics. As a Social Media Marketing Specialist, you will be responsible for developing and implementing social media strategies across various platforms. The goal is to deliver effective marketing programs that will help our reputation and growth.ResponsibilitiesSocial Media Marketing Specialist:<ul><li>Conduct market research to find answers about consumer requirements, habits and trends</li><li>Brainstorm and develop ideas for creative marketing campaigns</li><li>Develop and execute social media marketing campaigns to promote our products/services and increase brand visibility</li><li>Manage social media accounts, including scheduling posts, responding to comments/messages, and maintaining brand consistency.</li><li>Create compelling and engaging content for social media platforms, including posts, videos, stories, and graphics</li><li>Develop and manage social media advertising campaigns to drive traffic, leads, and conversions.</li><li>Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)</li><li>Liaise with external vendors to execute promotional events and campaigns</li><li>Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts</li><li>Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)</li><li>Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies</li><li>Undertake individual tasks of a marketing plan as assigned</li></ul>Patient Coordinator:● Perform analytical and data entry task● Answer patient calls, emails, and questions● Confidentially manage patient accounts● Schedule patient visits and answer pre-visit questions, including about billing● Ensure compliance with professional standards &amp;amp; regulatory requirements● Provide patient consultations and recommended treatments and products● Discuss cost of service, promotions and payment options with the patient● Work as a team player to ensure each patient receives the best service possible● Schedule any necessary appointments● Discuss with patients regarding treatments, and pre/post care.● Assist care team with setting goals for quality assurance and best practicesSkills<ul><li>Proven experience in social media marketing, with a strong portfolio of successful campaigns.</li><li>In-depth knowledge of social media platforms and their respective audiences.</li><li>Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/Social media etc.) and market research methods</li><li>Demonstrable experience in marketing data analytics and tools</li><li>Solid computer skills, including MS Office, marketing software (Adobe Creative Suite and CRM) and applications (Web analytics, Google Adwords etc.)</li><li>Knowledge of HTML, CSS and web development tools (e.g. Dreamweaver) desired</li><li>Well-organized and detail oriented</li><li>Exceptional communication and writing skills</li><li>Commercial awareness partnered with a creative mind</li><li>BSc/BA in marketing, communications or equivalent</li></ul>Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Marketing: 1 year (Preferred)</li></ul>Work Location: In person

Social Media Marketing Specialist/ Patient Coordinator

Employability

Hiring Specialist Doctors | Luxury Private Hospital | QatarMandatory: QCHP Certification | Gulf Residents OnlyA luxury private hospital in Qatar is expanding its clinical team and is seeking experienced Specialist &amp; GP Doctors across multiple medical disciplines to deliver premium, patient-centred care in a high-end hospital environment.This opportunity is strictly for doctors (not nurses) who are currently residing in Gulf countries and are committed to international clinical standards, excellence in patient experience, and ethical medical practice.Open Doctor Specializations (Single Consolidated Role)We are hiring licensed doctors across the following specializations under one unified recruitment drive:<ul><li>GP &ndash; Gynaecologist (Women&rsquo;s Health)</li><li>Dermatologist (Medical / Aesthetic / Cosmetic)</li><li>ENT Specialist (Otolaryngologist)</li><li>Endocrinologist</li><li>Orthopaedic Specialist</li><li>ICU / Critical Care Physician</li></ul>All roles are full-time, hospital-based positions within a luxury private healthcare setting.Role OverviewDoctors will be responsible for delivering high-quality, ethical, and patient-focused medical care, aligned with Qatar&rsquo;s healthcare regulations and international best practices.The hospital caters to a premium patient demographic, requiring strong clinical competence along with exceptional communication and professionalism.Key Responsibilities (Applicable Across Specializations)<ul><li>Provide accurate diagnosis, treatment, and follow-up care within your licensed scope.</li><li>Deliver patient-centred consultations with emphasis on quality, safety, and comfort.</li><li>Maintain accurate medical documentation and compliance with hospital and MOPH standards.</li><li>Collaborate with multidisciplinary clinical teams.</li><li>Follow infection control, patient safety, and clinical governance protocols.</li><li>Contribute to a high-end patient experience expected in a luxury hospital environment.</li></ul>Additional GP &ndash; Gynaecologist Focus<ul><li>Women&rsquo;s health consultations, routine gynaecological exams, fertility counselling.</li><li>Management of PCOS, menstrual disorders, menopausal care, antenatal follow-ups.</li><li>Arabic-speaking patient consultations are a core requirement.</li></ul>Mandatory Qualifications &amp; Eligibility<ul><li>MBBS / MD / MS / DNB / DM or equivalent from a recognized medical institution.</li><li>Valid QCHP License OR Eligibility for QCHP Licensing &ndash; Mandatory (Non-Negotiable).</li><li>Minimum 2&ndash;3 years of post-qualification experience</li><li>(Some senior roles may require higher experience as per specialty norms).</li><li>Currently residing in Gulf countries only (Qatar, UAE, KSA, Oman, Bahrain, Kuwait).</li><li>Strong clinical judgment, ethics, and patient-care orientation.</li></ul>Language Requirements<ul><li>Arabic is mandatory for:</li><li>GP &ndash; Gynaecologist</li><li>Dermatologist</li><li>ICU Doctor</li><li>English proficiency required for all roles.</li><li>Multilingual ability is an advantage.</li></ul>Experience Preferences<ul><li>Prior experience in private, premium, or luxury hospital settings preferred.</li><li>GCC experience is a strong advantage.</li><li>Exposure to international clinical protocols and patient service standards.</li></ul>Compensation &amp; Benefits<ul><li>Highly competitive salary packages (QAR-based, aligned to specialization and experience).</li><li>Full-time, long-term hospital role.</li><li>Modern infrastructure, advanced medical equipment.</li><li>Professional, multicultural work environment.</li><li>Growth opportunities within a premium healthcare brand.</li></ul>LocationQatar &ndash; Luxury Private Hospital (Hospital-based role, not clinic / not remote)Important Notes (Please Read Carefully)<ul><li>Not open to nurses or paramedical staff</li><li>Not open to candidates outside the Gulf</li><li>QCHP certification is mandatory</li><li>Doctors of other nationalities may apply (subject to role-specific language needs)</li></ul>Keywords: Luxury Private Hospital Qatar, Doctor Jobs Qatar, Specialist Doctors, QCHP Certified Doctors, Gulf Doctor Jobs, GP Gynaecologist Qatar, Dermatologist Qatar, ENT Specialist Qatar, Endocrinologist Qatar, Orthopaedic Surgeon Qatar, ICU Doctor Qatar, Arabic Speaking Doctors, Private Hospital Careers QatarHashtags: #DoctorJobsQatar #QatarDoctorJobs #SpecialistDoctors #LuxuryHospitalQatar #PrivateHospitalJobs #QCHPCertified #GulfDoctorJobs #GPGynaecologist #DermatologistJobs #ENTSpecialist #Endocrinologist #OrthopaedicSurgeon #ICUDoctor #ArabicSpeakingDoctors #HealthcareCareersQatarJob Type: Full-timePay: From QAR20,000.00 per month

Specialist Doctors Multiple Specialisation

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