patient service specialist

UF Health

<div>Overview:

Monday through Friday 8am to 5pm 
The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans
Responsibilities:
<ul><li>Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.</li><li>
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.</li><li>
Takes and accurately records patient payments for balances during check-in or check-out.</li><li>
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.</li><li>
Clearly and concisely communicates with physicians and staff regarding any patient related issues.</li><li>
Ensures patient information is accurate, up to date, and complete in the electronic medical record program.</li><li>
Assists in maintaining liaisons with other organizations and offices for the exchange of information.</li></ul>
Qualifications:

Education / Training<ul><li>
High School Diploma/Equivalent</li></ul>
Experience Requirements<ul><li>
0 - 1 year Medical Practice Clerical experience</li></ul>
Preferences: 
1 year clerical experience in a health care setting</div>

Customer Service Specialist | Palencia Primary Care | Full-Time | Days

GluCare

Job Summary: The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills. Duties and Responsibilities: 1. Front Desk &amp; Patient Reception <ul> <li>Welcome, greet, and assist patients with a warm and professional approach.</li> <li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li> <li>Provide essential information about the clinic s services, policies, and procedures.</li> </ul> 2. Appointment &amp; Scheduling Management <ul> <li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li> <li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li> <li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li> </ul> 3. Patient Experience &amp; Support <ul> <li>Serve as the primary contact for patient inquiries, concerns, and requests.</li> <li>Assist patients with insurance verification and billing inquiries.</li> <li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li> </ul> 4. CRM Management &amp; Contact Center Support <ul> <li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li> <li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li> <li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li> </ul> 5. Administrative &amp; Operational Support <ul> <li>Maintain front-desk efficiency by managing daily administrative tasks.</li> <li>Ensure a tidy, organized, and welcoming reception area.</li> <li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li> </ul> 6. Coordination &amp; Communication <ul> <li>Act as a liaison between patients, healthcare providers, and administrative teams.</li> <li>Ensure effective internal communication to support seamless patient care.</li> <li>Handle confidential patient information in compliance with data protection regulations.</li> <li>Understand, follow, and support all hospital infection control programs.</li> </ul>

Patient Affairs Specialist - Healthcare

Baylor Scott & White Health

<div>JOB SUMMARY 
 
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists. 
 
ESSENTIAL FUNCTIONS OF THE ROLE 
 
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments. 
 
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas. 
 
Accepts payments for physician/clinic services according to established guidelines.
 
 
Posts payments and enters charges into computer utilizing appropriate codes.
 
 
Generates daily payment reports and verifies cash drawer against report.
 
 
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
 
 
Discusses financial arrangements with patients, as requested. 
 
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. 
 
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
 
 
Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested. 
 
Assists in training, mentoring and providing assistance to junior staff as requested. 
 
KEY SUCCESS FACTORS 
 
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. 
 
Knowledge of patient registration procedures and documentation. 
 
Knowledge of medical insurance claims procedures and documentation. 
 
Needs to have thorough understanding of the Out of Network process 
 
Skilled in the use of personal computers and related software applications. 
 
Skilled in preparing and maintaining patient records. 
 
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. 
 
Able to mentor and train staff. 
 
BENEFITS 
 
Our competitive benefits package includes the following 
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level 
 
QUALIFICATIONS 
 
- EDUCATION - H.S. Diploma/GED Equivalent 
 
- EXPERIENCE - 1 Year of Experience</div>

Patient Services Specialist 2

Mac Care

Job post summaryJob descriptionWe seek doctors and physicians to join our organization as Patient Outreach Specialists for night shift operations. The specialist will handle both inbound and outbound patient calls, providing essential communication and support regarding patient scheduling, insurance verification, and medical records management.Job Description:<ul><li>Answer phone calls, respond to email inquiries, or direct them to the appropriate department or person.</li><li>Communicate with patients to set up and schedule appointments.</li><li>Make appointment confirmation calls when necessary.</li><li>Collect, track, and input patient medical information into electronic health records (EHR).</li><li>Inquire about and process patient health insurance details.</li><li>Obtain prior authorization from insurance providers when required.</li><li>Verify insurance benefits by contacting providers via phone, email, or fax.</li><li>Collaborate with the internal office team and healthcare providers to ensure patients receive timely assistance and day-to-day tasks are completed effectively.</li><li>Ensure compliance with HIPAA regulations.</li></ul>Required Skills:<ul><li>Strong interpersonal, time management, and organizational skills.</li><li>Excellent verbal and written communication skills.</li><li>Efficient problem-solving abilities.</li><li>Proficiency in Electronic Medical Records (EMR) and Practice Management (PM) systems.</li><li>Strong knowledge of medical terminology and health insurance plans.</li><li>Previous experience in a medical office or as a virtual receptionist.</li><li>Proficiency with computer programs such as Microsoft Office.</li></ul>Qualifications:<ul><li>1-2 years of relevant experience.</li><li>Experience working with US campaigns and exposure to US clients is required.</li></ul>Note: This position requires night shift availability. Please apply only if you are comfortable with working night shifts.Benefits: 5 days job, Market Competitive Salary, Provident Fund, Medical Insurance (self, spouse and children), Fuel allowance and EOBIShift Time: 6pm to 3am PKSTJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Patient Outreach Specialist

<div><div>Working Conditions:</div><div>
Training will be conducted onsite.</div><div></div><div> 
Working Hours:</div><div>
Monday to Friday, 8:00 AM to 4:30 PM</div><div></div><div> 
JOB SUMMARY 
 
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists. 
 
ESSENTIAL FUNCTIONS OF THE ROLE 
 
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments. 
 
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas. 
 
Accepts payments for physician/clinic services according to established guidelines. 
 
Posts payments and enters charges into computer utilizing appropriate codes. 
 
Generates daily payment reports and verifies cash drawer against report. 
 
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. 
 
Discusses financial arrangements with patients, as requested. 
 
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. 
 
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. 
 
Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested. 
 
Assists in training, mentoring and providing assistance to junior staff as requested. 
 
KEY SUCCESS FACTORS 
 
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. 
 
Knowledge of patient registration procedures and documentation. 
 
Knowledge of medical insurance claims procedures and documentation. 
 
Needs to have thorough understanding of the Out of Network process 
 
Skilled in the use of personal computers and related software applications. 
 
Skilled in preparing and maintaining patient records. 
 
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. 
 
Able to mentor and train staff. 
 
BENEFITS 
 
Our competitive benefits package includes the following 
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level</div> 
QUALIFICATIONS 
 
- EDUCATION - H.S. Diploma/GED Equivalent 
 
- EXPERIENCE - 1 Year of Experience</div>

Patient Services Specialist 2 - Orthopedics

<div>JOB SUMMARY 
 
The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence. 
 
ESSENTIAL FUNCTIONS OF THE ROLE 
 
Assists in the hiring process and serves as a peer interviewer. 
 
Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones. 
 
Serves as an expert in handling more complex tasks and responding to escalated issues. 
 
Participates in process improvements initiatives. Facilitates or leads team meetings. Attends huddles, tracks metrics and maintains huddle boards. 
 
Mentors and trains staff in processes and procedures.
 
 
Provides training on applications, website and other resource access.
 
 
Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed. 
 
Serves as backup to supervisor in his or her absence, as required. Assists the supervisor in managing schedules, assigning employees tasks and following up on work results. 
 
Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor. 
 
Performs quality assurance audits. 
 
Orders supplies as requested. 
 
KEY SUCCESS FACTORS 
 
Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences.
 
 
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. 
 
Knowledge of patient registration procedures and documentation. 
 
Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process. 
 
Skilled in the use of personal computers and related software applications. 
 
Skilled in preparing and maintaining patient records. 
 
Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. 
 
Ability to mentor and train staff. 
 
BENEFITS 
 
Our competitive benefits package includes the following 
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level 
 
QUALIFICATIONS 
 
- EDUCATION - H.S. Diploma/GED Equivalent 
 
- EXPERIENCE - 2 Years of Experience</div>

Patient Services Specialist 3

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