patient service specialist

Concentra

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div> 
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div> 
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul> 
<div></div>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This position is eligible to earn a base compensation rate in the state range of $18.35 to $23.85 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.</div><ul><li>
External candidates: submit your application on concentra.com/careers 
</li><li>
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply</li><li>
Center Achievement Bonuses</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div></div><div> 
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Bilingual Patient Service Specialist

Vanderbilt University Medical Center

<div>Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
GI/CHN Admin Staff
Job Summary:
Shift: 8:00am - 4:30, Monday - Friday, No Nights No weekend 
 
 
 
Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.
.
Shift:
KEY RESPONSIBILITIES
<ul><li>Proficiently performs all Associate Patient Service Specialist job responsibilities.
</li><li>Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
</li><li>Manages registration and patient work queues.
</li><li>Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
</li><li>Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
</li><li>The responsibilities listed are a general overview of the position and additional duties may be assigned.
</li></ul>TECHNICAL CAPABILITIES
<ul><li>CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
</li><li>PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
</li><li>PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
</li><li>MEDICAL TERMINOLOGY &amp; DOCUMENTATION (Novice): The ability to comprehend medical terminology and
</li><li>APPOINTMENT &amp; PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
</li></ul>Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience 
 
Experience Level:
1 year
Education:
High School Diploma or GED
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</div>

Patient Service Specialist- GI Clinic

Select Medical

<div>
 
 Position:
 
 Patient Service Specialist
 
 
 
 Location:
 
 Mustang, OK
 
 
 
 Type of Employment:
 
 Full-time
 
 
 
 Schedule:
 
 Monday-Friday, Schedule Varies
 
 
 
 Compensation:
 
 Starting at $15/hour (pending experience)
 
 
 When patients enter our outpatient physical therapy center in Mustang, we want them to have an exceptional experience - starting at the front desk. That&rsquo;s where you come in. As a patient service specialist, you&rsquo;ll manage both the patient side and the business side of our center. Don&rsquo;t underestimate the impact you can make on every patient&rsquo;s care experience, even before they leave the waiting room.
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Start Strong: Our mentorship and orientation programs ensure a successful transition
 </li>
 <li>
 Recharge &amp; Refresh: Generous PTO to maintain a healthy work-life balance
 </li>
 <li>
 Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
 </li>
 <li>
 Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
 
 
 </li>
 </ul>
 Check out the video below for additional insight into the work of our Patient Service Specialists!
 
 
 <ul>
 <li>
 Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
 </li>
 <li>
 Schedule patient appointments in person and via phone
 </li>
 <li>
 Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
 </li>
 <li>
 Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 </ul>
</div>

Medical Front Office - Patient Service Specialist

<div>Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VIP MS, RHC - Springfield
Job Summary:
The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.
.
KEY RESPONSIBILITIES
<ul><li>Proficiently performs all Patient Service Specialist job responsibilities.
</li><li>Schedules appointments
</li><li>Manages registration and patient work queues.
</li><li>Coordinates with patients to ensure all pre-appointment tasks are completed prior to patient visit.
</li><li>Communicates with patients using critical decision making to route appropriately as applicable.
</li><li>The responsibilities listed are a general overview of the position and additional duties may be assigned.
</li></ul>TECHNICAL CAPABILITIES
<ul><li>CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
</li><li>PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments with computer systems in the clinic.
</li><li>PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
</li><li>MEDICAL TERMINOLOGY &amp; DOCUMENTATION (Novice): The ability to comprehend medical terminology and
</li><li>APPOINTMENT &amp; PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule appointments.
</li></ul>Core Accountabilities:
<ul><li>Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
</li></ul><ul><li>Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.
</li></ul><ul><li>Breadth of Knowledge: Applies knowledge of standards, established processes and procedures that apply to the job.
</li></ul><ul><li>Team Interaction: Provides guidance to entry level co-workers.
</li></ul>Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Key Qualifications:
Language Skills: Bilingual in Spanish and English required.
Work Experience:
Relevant Work Experience
Experience Level :
2 years
Education
High School Diploma or GED (Required)
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience 
 
Experience Level:
2 years
Education:
High School Diploma or GED
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</div>

Bilingual Patient Service Specialist | Full Time | Outpatient | Pediatrics

<div>Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VHVI OP MCE Support 2
Job Summary:
Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.
.
Shift: 9:00am - 4:30pm, three days per week
<div>KEY RESPONSIBILITIES
 
<ul><li>Conducts patient check-in and check-out.
</li><li>Coordinates any follow-up appointments or procedures required for patient.
</li><li>Schedules appointments, procedures or surgery through clinical communication or direct request.
</li><li>Provides positive first impressions utilizing customer service skills.
</li><li>Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
</li><li>The responsibilities listed are a general overview of the position and additional duties may be assigned.
</li></ul> 
TECHNICAL CAPABILITIES
 
<ul><li>Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
</li><li>Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
</li><li>Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
</li><li>Patient Documentation (Novice): The ability to receive and record patient information.
</li><li>Medical Terminology &amp; Documentation (Novice): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
</li></ul></div>Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience 
 
Experience Level:
1 year
Education:
High School Diploma or GED
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</div>

Patient Service Specialist PRN, Vanderbilt Heart and Vascular Institute

Oregon Health & Science University

<div>Department Overview:

The PAS Specialist at Family Medicine at South Waterfront provides excellent clinical care through professional response to patient needs. This role is responsible for all reception duties, including check in, check out, telephones, and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Gathers and records information about patients, provides specific customer services which include screening for financial eligibility, confirming health insurance coverage, and individual's obligations. Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid administrative skills, including letter/phone correspondence, organizational skills, project maintenance, and other general office tasks.
Function/Duties of Position:
<ul><li>Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.</li><li>
Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient&rsquo;s representative. Manages providers schedule and completes administrative work for team providers.</li><li>
Enrollment &amp; Eligibility. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.
</li><li>Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.
</li><li>Offers MyChart access.
</li></ul>Required Qualifications:
<ul><li>Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position</li></ul>
Knowledge and Skills Required:<ul><li>
Basic computer keyboarding skills including typing of 30 - 45 wpm.</li><li>
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.</li></ul>
Preferred Qualifications:
<ul><li>Two or more years of experience in a medical office setting.</li><li>
Previous OHSU and EpicCare experience.
</li></ul>Additional Details:
<ul><li>Exposure to ill patients - flu, colds, virus. Must be able to sit for long periods, move about the clinic as necessary, and use telephone and computer for extended periods of time.</li></ul>
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

PAS Specialist (Patient Access Service Specialist)

North East Medical Services

<div>SUMMARY OF POSITION: 
The Patient Account Specialist I interprets EOBs for correct payment verification, adjustments, and denials. The Patient Account Specialist I is also responsible for handling outstanding claims on aging reports and resolving patient inquiries regarding billing statements and insurance overage-related matters. The Patient Account Specialist I has to maintain up-to-date knowledge about CPT, ICD-10 CM, billing regulations, and payers' requirements. The Patient Account Specialist I has to comply with HIPAA guidelines and maintain confidentiality regarding patient account status and the organization's financial affairs.
<h1 class="jobSectionHeader">ESSENTIAL JOB FUNCTIONS:</h1><ul><li>
Reviews, edits, processes, and submits electronic and hardcopy claims to various payers (Medicare, Medicaid, Managed Care, and Private Insurance) for FQHC (Federally Qualified Health Centers) and FFS (Fee-For-Service) reimbursement, ensuring accuracy of payment entries and completeness of charge capture information.</li><li>
Maintains up-to-date knowledge of medical billing requirements for FQHC Medi-Cal, Medicare, state, local programs, and private insurance payers.</li><li>
Reports issues or payment trends (e.g., charges applied to the wrong visit, incorrect billing codes) to the supervisor for resolution.</li><li>
Edits charge/claim details and corrects submission errors to ensure accuracy.</li><li>
Researches and resolves outstanding claims on aging reports to minimize delays in reimbursement.</li><li>
Responds to payer requests and remittance advices promptly and professionally, including phone calls, letter responses, appeals, and submission of medical records or additional information as required.</li><li>
Under the guidance of the Patient Account Specialist II, addresses patient inquiries and billing complaints by making necessary adjustments, exploring all options to secure claim payments, referring complex issues to appropriate staff, and ensuring proper follow-up.</li><li>
Posts charges and submits claims for NEMS physicians&rsquo; hospital visits.</li><li>
Provides training and support to the Billing Department and front desk staff in Member Services, Medical, Dental, Optometry, Laboratory, and Radiology Departments.</li><li>
Adheres to policies and procedures for billing records retention.</li><li>
Acts as a liaison between physicians, insurance companies, and third-party organizations by processing and verifying invoices, ensuring claim reimbursements, and auditing patient accounts.</li><li>
Performs additional duties as assigned by management.</li></ul><h1 class="jobSectionHeader">
</h1><ul><li>Completion of an AA/AS degree is required, and a 4-year university diploma is preferred or maybe substituted with a minimum of 3 years of work experience in healthcare.
</li><li>Working experience in a healthcare or FQHC setting is preferred</li><li>
Working experience with Epic PB Resolute is preferred</li><li>
Familiar with Medicare, Medicaid, Private insurances, Managed Care (HMO &amp; PPO), CPT, and ICD-10 CM</li><li>
Must have excellent analytical and communication skills</li><li>
Must be proficient in computer skills</li><li>
Ability to write business correspondence</li><li>
Strong organizational skills to coordinate multiple, varied billing processes simultaneously</li><li>
Upholds high customer service standards in a demanding and complex health care organization</li><li>
Demonstrates initiative, resourcefulness, integrity and dedication to timeliness to achieve high customer satisfaction levels</li>
Self-motivated, diligent, organized, resourceful, responsible, and enthusiastic 
<li>
</li></ul>LANGUAGE:<ul><li>
Proficient in written and spoken English and Chinese (Cantonese and/or Mandarin)</li>
Fluent in other languages is an asset 
<li>
</li></ul>STATUS:<ul><li>
This is an FLSA Non-exempt position.
</li><li>This is not an OSHA high-risk position.</li>
This is a Full Time position. 
<li>
</li></ul>NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).</div>

PATIENT ACCOUNT SPECIALIST I

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