performance analyst

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Job Overview:
 
 
 
 We&rsquo;re seeking a
 
 Performance Analyst
 
 to track key metrics, analyze trends, and provide insights that drive sales growth and client retention. You&rsquo;ll support forecasting, planning, and cross-team initiatives to ensure smooth performance and business impact.
 
 
 
 Main Resposnibilities
 
 
 
 <ul>
 <li>
 Monitor daily, weekly, and monthly performance against targets and highlight deviations
 </li>
 <li>
 Provide insights into sales performance, telesales efficiency, and account management revenue growth
 </li>
 <li>
 Track client-level average selling price and support priceups and discount models
 </li>
 <li>
 Support management with demand forecasting, monthly closings, and commercial headcount planning
 </li>
 <li>
 Provide simulations and scenarios to ensure smooth peak season performance
 </li>
 <li>
 Monitor churned or inactive clients and analyze reasons for inactivity..
 </li>
 <li>
 Provide data-driven insights and recommendations for client retention and reactivation strategies
 </li>
 <li>
 Collaborate with Account Management and Sales to design targeted initiatives that boost portfolio stability and growth
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in data analytics, business analysis, or performance management (preferably in logistics, fulfillment, or e-commerce)
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to translate data into actionable insights
 </li>
 <li>
 Proficiency in Excel / Google Sheets and at least one BI tool (e.g., Power BI, Tableau, Looker)
 </li>
 <li>
 Understanding of logistics/ecommerce KPIs (e.g., order accuracy, delivery success rate, returns, churn)
 </li>
 <li>
 Excellent communication skills to present findings to both technical and non-technical stakeholders
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities in a fast-paced environment
 
 </li>
 </ul>
</div>

Performance analyst

Flutter Entertainment

<div>
 
 Performance Analyst &ndash; Customer Operations team
 
 
 
 
 About Flutter Entertainment
 
 
 
 Flutter Entertainment is the
 
 world&rsquo;s largest sports betting and iGaming operator
 
 with 13.9 million average monthly players worldwide and an annual revenue of
 
 $14Bn
 
 in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.
 
 
 Flutter Entertainment is listed on both the
 
 New York Stock Exchange (NYSE)
 
 and the
 
 London Stock Exchange (LSE)
 
 . In 2024, we were recognized in TIME&rsquo;s 100 Most Influential Companies under the 'Pioneers' category&mdash;a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are
 
 Changing the Game
 
 !
 
 
 Working at Flutter is a chance to work with a growing
 
 portfolio of brands
 
 across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.
 
 
 
 Flutter Entertainment India
 
 
 
 Our Hyderabad office, located in one of India&rsquo;s premier technology parks is the
 
 Global Capability Center
 
 for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over
 
 900+ talented colleagues
 
 working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.
 
 
 We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we&rsquo;re dedicated to creating a brighter future for our customers, colleagues, and communities.
 
 
 
 About The Team
 
 
 
 This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow and make a measurable impact on our customer experience through data driven insights.
 
 
 As a
 
 Performance Analyst
 
 , you will be a key member of the Customer Operations Data Insight &amp; Performance team. This team is central to the success of Customer Operations in Flutter UK &amp; Ireland. Our mission is to provide accurate performance measurement for Customer Operations, complemented by actionable insights that drive improvement in operational efficiency and customer experience.
 
 
 
 About The Role
 
 
 
 Your primary responsibility will be
 
 performance measurement
 
 . You shall play a key role in our regular performance reviews with Ops teams, creating and delivering the reports and presentation decks that track our performance against key targets.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Performance Reporting : Create and deliver comprehensive performance reports and presentation decks for our weekly and monthly operational performance reviews.
 </li>
 <li>
 Stakeholder Updates : Prepare and maintain performance overview content that is shared with senior leadership and key business-wide forums (e.g. monthly/quarterly business reviews).
 </li>
 <li>
 Self-Serve Analytics : Design, build, and maintain intuitive, self-serve dashboards in Looker to provide operational teams with access to performance data.
 </li>
 <li>
 Drive Continuous Improvement : Analyse performance data, post extracting and cleaning it, to identify trends, highlight areas of opportunity, and support our goal of improving operational efficiency and customer experience.
 </li>
 <li>
 Enable Real-Time Monitoring : Ensure that all Customer Operations teams have the necessary data and tools to effectively monitor and manage their day-to-day performance.
 </li>
 <li>
 Ad-hoc Analysis : Respond to ad-hoc data analysis requests from stakeholders to provide timely answers to operational questions.
 </li>
 <li>
 Documentation : Maintain clear documentation for all reporting processes and work to ensure metric definitions are consistent and trusted across all outputs.
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 WHAT YOU WILL NEED:
 
 
 
 <ul>
 <li>
 Strong data manipulation and extraction skills using the following: SQL (Redshift or similar DBMS), R or Python.
 </li>
 <li>
 Demonstrable analytical and problem-solving skills.
 </li>
 <li>
 Familiarity with data visualisation platforms like Tableau, Looker, Power BI or similar.
 </li>
 <li>
 Ability to take large amounts of information and present it to non-experts in a highly visual format.
 </li>
 <li>
 Great attention to detail and ability to execute flawlessly at speed.
 </li>
 <li>
 Strong communication skills and a willingness to challenge and think differently.
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 1 to 2 years of relevant work experience as a Data Analyst or Business Analyst
 </li>
 <li>
 Bachelor&rsquo;s degree in a quantitative field such as Science, Mathematics, Economics, Statistics
 </li>
 <li>
 Formalised training and proficiency in SQL .
 </li>
 <li>
 Experience interrogating large complex datasets to derive business insights.
 </li>
 <li>
 Experience using Python or R for data analysis is an advantage.
 
 
 </li>
 </ul>
 
 Benefits We Offer
 
 
 
 <ul>
 <li>
 Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
 </li>
 <li>
 Career growth through Internal Mobility Programs.
 </li>
 <li>
 Comprehensive Health Insurance for you and dependents.
 </li>
 <li>
 Well-Being Fund and 24/7 Assistance Program for holistic wellness.
 </li>
 <li>
 Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
 </li>
 <li>
 Free Meals, Cab Allowance, and a Home Office Setup Allowance.
 </li>
 <li>
 Employer PF Contribution, gratuity, Personal Accident &amp; Life Insurance.
 </li>
 <li>
 Sharesave Plan to purchase discounted company shares.
 </li>
 <li>
 Volunteering Leave and Team Events to build connections.
 </li>
 <li>
 Recognition through the Kudos Platform and Referral Rewards.
 
 
 </li>
 </ul>
 
 Why Choose Us
 
 
 
 Flutter is an
 
 equal-opportunity employer
 
 and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.
</div>

Performance Analyst

Daktronics

<div>Position Summary:
<div>
When you work at Daktronics, you&rsquo;ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.</div><div></div><div> 
Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.</div><div></div><div> 
As part of the Daktronics team, you&rsquo;ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits &ndash; and the people are second to none.</div><div> 
We are currently seeking a Business Performance Analyst to join our data and analytics team. The Data &amp; Analytics team provides insights, performance metrics, and actionable information to leaders for data driven decision making and performance elevation to achieve our transformation ambitions.</div><div></div><div> 
A Business Performance Analyst is responsible for analyzing complex data sets, interpreting results to support strategic decision making and form actionable presentations of information to leaders.</div><div></div><div> 
The ideal candidate will bridge the gap between data insights and business strategy, helping stakeholders understand performance metrics, identify cost-saving opportunities, and optimize operations. The candidate can bridge enterprise wide and individual business areas perspectives and work collaboratively with other analysts across the company.</div><div></div><div> 
What will the work look like for me?</div><div>
As a Business Performance Analyst, you will perform the following:</div><ul><li>
Analyze large and diverse data sets to uncover trends, patterns, and insights.</li><li>
Collaborate with cross-functional teams and leadership to interpret data outcomes and provide actionable recommendations.</li><li>
Develop and maintain dashboards, reports, and visualizations to communicate findings effectively.</li><li>
Support financial and scenario planning processes with data-driven insights.</li><li>
Identify opportunities for value creation, process improvements, and cost efficiencies.</li><li>
Present findings to stakeholders in a clear and concise manner, both verbally and in writing.</li></ul><div>
Where is this opportunity located?</div><div>
Daktronics offers the flexibility to work from a U.S. home or Daktronics location. This opportunity is open to U.S. based candidates.</div><div></div><div> 
What are the pay and perks?</div><div>
The typical hiring range for this position is $90,000 to $120,000 annually. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.</div><div></div><div> 
Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.</div>
Qualifications:
<div>
To be considered for Business Performance Analyst, we require the following:</div><div>
A bachelor&rsquo;s degree in business or data analytics, finance, economics, or a related field is required. You will also need demonstrated experience in the areas listed below:</div><ul><li>
Minimum of 5 years of business performance analyst or similar experience in a technology industry.</li><li>
Proven experience in data analysis, financial modeling, and cost analysis.</li><li>
Experience obtaining and interpreting data, preparing analysis, and making recommendations to company leaders.</li><li>
Proficiency in data tools such as Excel, SQL, Power BI, Tagetik, or similar platforms.</li><li>
Excellent communication and presentation abilities.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Innovation through tools and technology.</li><li>
Strong problem-solving skills and analytical mindset when dealing with ambiguity.</li><li>
Highly detail oriented, well organized, energetic, motivated, service-oriented, and effectively manage multiple priorities simultaneously. Strong self-motivation and ability to work independently or collaboratively on a team.</li><li>
Effectively exercise discretion and independent judgment.
</li><li>Continued willingness and desire to learn and find solutions to challenges.</li><li>
Flexible and adapt to dynamic environments with evolving workload and new challenges.</li><li>
Commitment to following policies and procedures and maintaining confidentiality.</li><li>
Daktronics product knowledge and experience in engineering process, project manager, and information technologies are a strong plus.</li><li>
Demonstrated process flow understanding and experience in root cause analysis, along with lean problem-solving tools.</li><li>
Ability and willingness to learn new software and techniques quickly, be flexible and adapt to dynamic environments and evolving workload.</li><li>
Effective communication and documentation skills while working with various teams. Fluent in English, written and verbal.</li><li>
Applicants must be 18 years of age or older.</li><li>
Daktronics does not sponsor, renew, or extend immigration visas for this position.</li></ul><div>
Ready to make an impact? Apply now and start your journey with Daktronics.</div> 
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.</div>

Business Performance Analyst

Marti Technologies (NYSE: MRT)

<div>
 
 Founded in 2018, Marti is T&uuml;rkiye&rsquo;s leading mobility app, offering multiple transportation services to its riders. Marti operates a ride-hailing service that matches riders with car, motorcycle, and taxi drivers, and operates a large fleet of rental e-mopeds, e-bikes, and e-scooters. All of Marti&rsquo;s offerings are serviced by proprietary software systems and IoT infrastructure.
 
 
 
 
 
 Marti's vision is that everything on wheels will be electric and everything electric will be shareable. Since 2019, we have experienced significant growth and maintained robust unit economics year-round. Our goal is to expand our urban transportation services, introduce new environmentally sustainable and shared mobility options, and leverage our existing scale and customer base to offer technology-enabled services beyond transportation. By pursuing sustainable growth, we strive to positively impact the communities we serve and make a meaningful impact on the future of mobility.
 
 
 
 
 
 Marti invites applications from dynamic, innovative and highly motivated candidates for the following position;
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Performance Analysis:
 
 Conduct in-depth analysis of key performance indicators (KPIs). Dive into factors such customer acquisition, retention rates, and other relevant metrics to identify trends, patterns, and areas of improvement.
 </li>
 <li>
 
 Data Exploration:
 
 Utilize your expertise in SQL to extract and manipulate data from our databases, ensuring data integrity and accuracy while collaborating with data team.
 </li>
 <li>
 
 Visualization:
 
 Leverage tools like Tableau to create insightful and visually appealing dashboards and reports. Clearly present complex analytical findings to stakeholders at various levels.
 </li>
 <li>
 
 Strategic Insights:
 
 Translate analytical findings into actionable insights and recommendations. Collaborate with cross-functional units to propose data-driven actions to optimize performance.
 </li>
 <li>
 
 Continuous Improvement:
 
 Monitor and track the impact of implemented strategies, making iterative adjustments as needed to ensure sustained improvements. Stay up-to-date with industry trends, best practices, and emerging technologies to enhance analytical methodologies.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with data scientists, business intelligence analysts, and other stakeholders to align data-driven strategies with broader company objectives. Foster a collaborative environment that encourages knowledge sharing and cross-functional learning.
 </li>
 <li>
 
 Quality Assurance:
 
 Exhibit exceptional attention to detail, ensuring accuracy and reliability in all analyses. Perform rigorous validation of data sources and analytical models
 </li>
 <li>
 
 Process Enhancement:
 
 Identify opportunities to streamline data collection, reporting, and analysis processes. Propose and implement enhancements that optimize efficiency.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, or a related field. Master's degree is a plus.
 </li>
 <li>
 2+ years of experience as a Business Analyst or similar role in a data-driven environment, preferably within high growth company. Mobility experience is a plus.
 </li>
 <li>
 Strong proficiency in SQL for data extraction and manipulation is preferred.
 </li>
 <li>
 Expertise in data visualization tools such as Tableau or similar platforms.
 </li>
 <li>
 Advanced analytical skills with the ability to dissect complex problems, perform root-cause analysis, and develop strategic recommendations.
 </li>
 <li>
 Exceptional critical thinking and problem-solving abilities.
 </li>
 <li>
 Keen attention to detail and a commitment to producing accurate and reliable analyses.
 </li>
 <li>
 Strong interpersonal skills with the ability to effectively communicate complex findings to non-technical stakeholders.
 </li>
 <li>
 Prior experience in working with large datasets and conducting deep-dive analyses.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Knowledge of the mobility industry, market dynamics, and emerging trends is a plus.
 </li>
 </ul>
 
 
</div>

Simpaisa Payment Gateway

Summary:Tapmad is seeking a detail-oriented and proactive Product performance analyst to manage day-to-day business operations and provide actionable insights through reporting. The role will ensure smooth execution of vendor coordination, inventory management, and performance reporting for our e-commerce and digital product portfolio. The candidate will work closely with cross-functional teams to optimize operations and improve business efficiency.Responsibilities:Operations Management<ul><li>Monitor digital inventory and ensure adequate stock levels across all platforms.</li><li>Coordinate with vendors, suppliers, and payment partners for smooth integration and issue resolution.</li><li>Manage operational workflows, ensuring SLA compliance (fulfillment, refunds, reversals, escalations).</li><li>Support the onboarding of new products, merchants, and payment methods.</li></ul>Reporting &amp; Analytics<ul><li>Prepare daily, weekly, and monthly performance reports (revenue, transactions, user growth, inventory, and campaign results).</li><li>Develop dashboards and automated reporting for management visibility.</li><li>Track KPIs (e.g., sales, margins, churn, vendor performance, customer acquisition/retention).</li><li>Conduct variance and trend analysis to highlight risks and opportunities.</li><li>Provide data-driven insights to support decision-making for campaigns, pricing, and partnerships.</li></ul>Cross-Functional Support&middot; Coordinate with finance on reconciliation, invoicing, and payment settlements.&middot; Work with tech/product teams for system enhancements and process automation.&middot; Liaise with customer support to analyze complaints, refunds, and product-related issues.Requiremnets:&middot; Bachelor&rsquo;s degree in business administration, Commerce, Economics, Data Analytics, or related field.&middot; 2&ndash;5 years of experience in E-commerce, Digital Products, or Telecom Operations.&middot; Strong analytical and reporting skills (Excel/Google Sheets, Power BI, SQL preferred).&middot; Experience in managing vendors/partners and working with cross-functional teams.&middot; Excellent problem-solving skills with a process-oriented mindset.&middot; Ability to handle high transaction volumes and work in a fast-paced environment.Skills: &middot; Knowledge of payment gateways, wallet systems, and digital product distribution.&middot; Experience in campaign and discount performance tracking.&middot; Familiarity with automation tools (Zapier, APIs).&middot; Strong communication skills.KPIs / Success Metrics&middot; Accuracy and timeliness of daily operations.&middot; Reduction in order fulfillment errors / delays.&middot; Accuracy and relevance of reporting dashboards.&middot; Vendor SLA compliance and operational efficiency.&middot; Contribution to revenue growth through insights and optimizations.Job Type: Full-timeWork Location: In person

Product Performance Analyst

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Business Performance Analyst, you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in business analysis and SaaS ecosystems, you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals.
This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the Mazeed CRM solution and other SaaS management platforms. You will collaborate closely with cross-functional teams including Operations, Finance, Sales, and Customer Success to deliver actionable insights that enhance service delivery and support sustainable growth.
The ideal candidate will possess strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions. A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success.
Monthly Closing Cycle:<ul><li>
Collaborate with the Finance department to support the monthly closing cycle.</li><li>
Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.</li></ul>
Process Monitoring and Improvement<ul><li>
Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.</li><li>
Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.</li><li>
Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.</li></ul>
Data Analysis and Reporting:<ul><li>
Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).</li><li>
Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.</li><li>
Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.</li></ul>
System Management:<ul><li>
Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.</li><li>
Coordinate with Operations to monitor and optimize the process deployment .</li></ul>
Performance Analysis:<ul><li>
Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.</li><li>
Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.</li></ul>
Assurance of Workflow and Process Implementation:<ul><li>
Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.</li><li>
Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.</li><li>
Maintain updated documentation to support consistent application of processes across regions.</li></ul>
Dashboard Development:<ul><li>
Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.</li><li>
Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.</li></ul> 

Qualifications 
<ul><li>
A bachelor's degree in accounting or finance is required</li><li>
Proficiency in Microsoft Office, particularly with Excel, Power BI</li><li>
Familiar with ERP systems</li><li>
Strong communication skills, both written and verbal</li><li>
strong organizational and stress management skills</li><li>
8+ years&rsquo; experience overall with 2 years of experience managing employees.</li><li>
Working knowledge of Financial services and SaaS business</li><li>
Leading team experience</li><li>
C1 in English level</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Business performance Analyst

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a
 
 Business Performance Analyst
 
 , you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in
 
 business analysis and SaaS ecosystems
 
 , you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals.
 
 
 This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the
 
 Mazeed CRM solution
 
 and other SaaS management platforms. You will collaborate closely with cross-functional teams including Operations, Finance, Sales, and Customer Success to deliver actionable insights that enhance service delivery and support sustainable growth.
 
 
 The ideal candidate will possess
 
 strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions
 
 . A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success.
 
 
 
 
 Monthly Closing Cycle
 
 
 :
 
 
 
 
 <ul>
 <li>
 Collaborate with the Finance department to support the monthly closing cycle.
 </li>
 <li>
 Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.
 
 
 </li>
 </ul>
 
 
 Process Monitoring and Improvement
 
 
 
 
 <ul>
 <li>
 Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.
 </li>
 <li>
 Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.
 </li>
 <li>
 Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.
 
 
 </li>
 </ul>
 
 
 Data Analysis and Reporting
 
 
 :
 
 
 
 
 <ul>
 <li>
 Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).
 </li>
 <li>
 Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.
 </li>
 <li>
 Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.
 
 
 </li>
 </ul>
 
 
 System Management
 
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.
 </li>
 <li>
 Coordinate with Operations to monitor and optimize the process deployment .
 
 
 </li>
 </ul>
 
 
 Performance Analysis
 
 
 :
 
 
 
 
 <ul>
 <li>
 Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.
 </li>
 <li>
 Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.
 
 
 </li>
 </ul>
 
 
 Assurance of Workflow and Process Implementation
 
 
 :
 
 
 
 
 <ul>
 <li>
 Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.
 </li>
 <li>
 Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.
 </li>
 <li>
 Maintain updated documentation to support consistent application of processes across regions.
 
 
 </li>
 </ul>
 
 
 Dashboard Development
 
 
 :
 
 
 
 
 <ul>
 <li>
 Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.
 </li>
 <li>
 Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 A bachelor's degree in accounting or finance is required
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel, Power BI
 </li>
 <li>
 Familiar with ERP systems
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 8+ years&rsquo; experience overall with 2 years of experience managing employees.
 </li>
 <li>
 Working knowledge of Financial services and SaaS business
 </li>
 <li>
 Leading team experience
 </li>
 <li>
 C1 in English level
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a
 
 comprehensive benefits package
 
 that includes
 
 competitive compensation
 
 ,
 
 comprehensive health coverage
 
 ,
 
 professional development
 
 
 opportunities
 
 ,
 
 work-life balance
 
 initiatives, an inclusive
 
 company culture
 
 , and performance
 
 bonuses
 
 and
 
 incentives
 
 . We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
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