performance improvement specialist

Vitas Healthcare

PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.<ul><li>Monday- Friday 8a-5p In Office </li></ul>JOB RESPONSIBILITIESPerforms ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:<ul><li>Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.</li><li>Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.</li><li>CAHPS survey: Identify negative comments/responses and initiate service comments as</li></ul>appropriate.<ul><li>QAPI dashboard: drill down, analyze and report data.</li><li>Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.</li><li>Infection Control Reporting: data maintenance and analysis.</li><li>Incident Reporting: data maintenance and analysis, submission of documents for incidents</li><li>identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.</li><li>Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.</li><li>Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.</li><li>Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.</li><li>Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.</li><li>Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting </li><li>Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting </li><li>Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.</li></ul> Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: <ul><li>Quality Update Report (QUR): prepare and submit monthly report to regional and senior</li><li>management to communicate updates of Quality Assessment and Performance Improvement areas.</li><li>QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.</li><li>Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.</li></ul>-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).-Maintains any and all versions of the PI Plan Manual.-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.-Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support:<ul><li>Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.</li><li>Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.</li></ul>-Collaborates with the PCA for external audits and records requests.-Participate in pilot projects related to QAPI initiatives as requested.-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:<ul><li>Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.</li><li>Other duties as assigned.</li></ul>JOB QUALIFICATIONS<ol><li>Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground</li></ol>background.<ol><li>Certified Professional in Health Care Quality (preferred).</li><li>Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.</li><li>Experience with data collection, measurement tools, and data analysis.</li><li>Experience in a quality assurance/improvement</li></ol><img src="https://www.jobg8.com/Tracking.aspx?Vn6Bumh0S6loOcKx%2bWJZRZOMeF%2bDqMxbu" width="0" height="0" />

Clinical Quality Improvement Specialist -Port St. Lucie, FL

PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.<ul><li>Monday- Friday 8a-5p In Office </li></ul>JOB RESPONSIBILITIESPerforms ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:<ul><li>Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.</li><li>Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.</li><li>CAHPS survey: Identify negative comments/responses and initiate service comments as</li></ul>appropriate.<ul><li>QAPI dashboard: drill down, analyze and report data.</li><li>Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.</li><li>Infection Control Reporting: data maintenance and analysis.</li><li>Incident Reporting: data maintenance and analysis, submission of documents for incidents</li><li>identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.</li><li>Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.</li><li>Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.</li><li>Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.</li><li>Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.</li><li>Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting </li><li>Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting </li><li>Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.</li></ul> Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: <ul><li>Quality Update Report (QUR): prepare and submit monthly report to regional and senior</li><li>management to communicate updates of Quality Assessment and Performance Improvement areas.</li><li>QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.</li><li>Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.</li></ul>-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).-Maintains any and all versions of the PI Plan Manual.-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.-Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support:<ul><li>Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.</li><li>Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.</li></ul>-Collaborates with the PCA for external audits and records requests.-Participate in pilot projects related to QAPI initiatives as requested.-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:<ul><li>Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.</li><li>Other duties as assigned.</li></ul>JOB QUALIFICATIONS<ol><li>Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground</li></ol>background.<ol><li>Certified Professional in Health Care Quality (preferred).</li><li>Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.</li><li>Experience with data collection, measurement tools, and data analysis.</li><li>Experience in a quality assurance/improvement</li></ol><img src="https://www.jobg8.com/Tracking.aspx?sNdCIPJwz2rRDFJ97CzTjUggXz8I1eI5t" width="0" height="0" />

Clinical Quality Improvement Specialist -Stuart, FL

BOEING

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.We are seeking a knowledgeable and Experienced Workplace Coaching Specialist (Level 3) to support our PAC-3 Integration Specialist Technician team in Huntsville, AL.The successful candidate will be responsible for providing coaching, training, and mentorship to technicians engaged in assembly and integration tasks, ensuring that team members are equipped with the necessary skills and knowledge to perform their duties effectively while maintaining high standards of quality and customer satisfaction.Position Responsibilities:<ul><li>Develop and implement comprehensive training programs for new and existing Integration Specialist Technicians, focusing on the use of power tools, hand tools, torque tools, and solder assembly techniques.</li><li>Provide hands-on coaching to team members in performing solder assembly work, including fabrication, installation, adjustment, fit checks, fastener alignment, connections, and subassembly.</li><li>Facilitate workshops and training sessions on accessing job information through computing equipment and online information systems.</li><li>Observe and assess employee performance during assembly and integration tasks, providing constructive feedback and guidance to enhance skills and efficiency.</li><li>Assist in defining and monitoring key performance indicators (KPIs) related to quality, performance, and reliability.</li><li>Ensure that all training and coaching activities are documented in accordance with applicable procedures and standards.</li><li>Support team members in understanding and adhering to technical documentation, including solder technical drawings, schematics, and process specifications.</li><li>Collaborate with team members to identify areas for process improvement and recommend refinements to assembly and integration practices.</li><li>Analyze production data and customer feedback to assist in root cause analysis and corrective action development.</li><li>Promote a culture of safety and compliance within the team, ensuring that all employees are aware of and follow safety protocols when using powered hand tools and equipment.</li><li>Maintain licenses, permits, and certifications required for assembly and integration work.</li><li>Assist in the development of training materials and resources to enhance the skills of the Integration Specialist Technician team.</li></ul>Basic Qualifications (Required Skills/Experience): <ul><li>5+ years' experience in Integration Specialist Technician</li><li>Proven experience in Seeker assembly operations and familiarity with tooling, processes and procedures</li><li>Excellent communication and interpersonal skills, with the ability to coach and mentor team members effectively.</li><li>Strong analytical and problem-solving skills, with a focus on continuous improvement.</li><li>Ability to work under general supervision and collaborate effectively within a cross-functional team.</li><li>Ability to work any shift as needed</li></ul>Preferred Qualifications (Desired Skills/Experience):<ul><li>Previous experience in a coaching or training role within a manufacturing or assembly environment.</li><li>Knowledge of statistical process control and data analysis techniques.</li><li>Certification in relevant safety and industry standards.</li></ul>Shift:This site currently operates on a 24/7 production schedule. The selected candidate should be able to work any shift assigned, as needed, based on changing business conditions.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies . Total Rewards: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range: $79,050 - $106,950 USD Applications for this position will be accepted until Nov. 03, 2025 Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility.Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for 1st shift Equal Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.<img src="https://www.jobg8.com/Tracking.aspx?HWj0hyYwVU0tkkJmmvU6sd5dRbXoIx6Vg" width="0" height="0" />

Experienced Workplace Coaching Specialist - PAC-3

Banner Health

<div>Primary City/State:
Phoenix, Arizona
Department Name:
Quality Improvement-Corp
Work Shift:
Day
Job Category:
Risk, Quality and Safety
Find your path in health care. Banner Health is committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek out professionals who embrace change and who possess the passion and skills to make it happen. Apply today.
Banner &ndash; University Medical Center Phoenix is a nationally recognized academic medical center. This world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals who serve the community. Named a Best Hospital 2025-2026 by U.S. News &amp; World Report for outstanding patient care. The medical center was also ranked #2 in Arizona and #2 in Phoenix.
Our Quality Improvement department is responsible for all quality and safety performance metrics that are reported internally and publicly. This is accomplished through team collaboration using performance improvement PI principles and analytical tools. As a QI Specialist, you will partner with leadership regarding inquiries, requests for data and assistance to improve performance. You could be updating a scorecard, creating a power point presentation for a team or leadership on a topic, analyzing data, creating performance charts, or participating in an annual initiative PI Team meeting. If you are a person that has passion for performance improvement and enjoys working in a team setting, you belong here!
This position is onsite at Banner University Medical Center in Phoenix, Arizona, with a Monday-Friday 8:00am to 4:30pm schedule
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position supports high reliability in clinical performance through ongoing assessment of performance, prioritizes clinical improvement activities, facilitates performance improvement, and promotes successful implementation to achieve entity/system targets. This role requires strong communication, collaboration, teamwork, and change management skills in order to achieve desired results across the continuum of care. This role serves as a quality SME to Leaders throughout the facility. 
 
CORE FUNCTIONS 
1. Quality Leadership and Integration - Facilitates the integration of quality into the fabric of the organization to achieve objectives, such as Annual Initiatives, Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (tJC) standards of care. Support the quality infrastructure, protect the use of privileged or confidential information, facilitate processes for engagement and interprofessional teamwork, identify and promote continuous learning opportunities to advance the organization/facility/entity and communicate effectively. Facilitates performance improvement projects with physicians, clinical leaders, and staff to identify improvement opportunities utilizing qualitative and quantitative data analysis, knowledge of health care operations and systems thinking. 
2. Performance and Process Improvement &ndash; Serves as a subject matter expert in performance and process improvement, project management and change management methods to support operational and clinical quality initiatives. Facilitates activities related to or resulting from patient safety, harm reduction, clinical performance, peer review and compliance with regulatory and accrediting agencies. This is accomplished by utilizing performance and process improvement tools and principles, applying project management methods, and using change management principles and tools. 
3. Population Health and Care Transitions - Evaluate and improve healthcare processes and care transitions to advance the efficient, effective, and safe care of defined populations. Foster integrated team-based clinical delivery model to population-based care. Facilitate the implementation of standardized process, that are evidence-based Population Health management strategies, when appropriate. Encourage and contribute to a holistic approach to improvement and collaborate to improve care processes and transitions back to the community. Monitor and report facility Clinical Practice performance that have been handed-off to Quality Improvement. 
 
4. Health Data Analytics - Supports the organizations' analytic environment to help guide data driven decision making while facilitating meetings with departments and teams to guide quality improvement initiatives and activities. Adheres to procedures for the confidentiality and integrity of data, designing, influencing, and monitoring data collection plans for Key Performance Indicators. Collaborates with process owner(s), acquiring, and integrating data from internal and external benchmarking sources. Uses statistical and visualization methods to analyze data for administrative and clinical decision making. Provides on-going assessment of performance, analyzes clinical outcome data, and identifies performance improvement opportunities or trends. Conducts and reports to stakeholders in-depth assessment of qualitative and quantitative data. 
5. Patient Safety - Participates in and contributes to a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm. Seves as an advocate for the patient safety culture, applying safety science principles/methods, identify and report patient safety risks/events and collaborates to analyze patient safety risks and events. They facilitate teams to improve processes that impact the safety of patients. 
6. Regulatory and Accreditation - Supports the evaluating, monitoring, and improving compliance with internal and external requirements. Participates in processes to prepare for, participate in, and follow up on Regulatory Agencies and certifications. Participates in processes to support compliance with PI standards, contributes toward continuous survey readiness activities and participates in the survey processes and findings. 
7. Quality Review and Accountability &ndash; Facilitate and support compliance with voluntary, mandatory, and contractual reporting requirement for data acquisition, analysis, reporting and process improvement. May support practitioner and nursing performance review activities as directed. 
8. Professional Engagement - Engages in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competencies and advancing the field by integrating ethical standards into practice, engaging in lifelong learning and participating in activities that advance the profession, such as participation in professional organizations and achievement of certification in healthcare quality.
9. Responsibilities cross all levels of internal customers including the department, facility and system, and external customers including but not limited to the medical staff, the community, regulatory bodies and state agencies. 
MINIMUM QUALIFICATIONS
Requires a Bachelor&rsquo;s degree.
Requires a proficiency level typically attained with five years clinical experience OR quality improvement experience.
Requires Certified Professional Healthcare Quality (CPHQ) or Certified Professional Patient Safety (CPPS) certification within 3 years of being in the job and obtaining Quality work experience. For individuals in this role prior to June 1, 2025, CPHQ or CPPS must be obtained within 3 years.
PREFERRED QUALIFICATIONS
Registered Nurse (RN) license preferred. 
Master&rsquo;s Degree is preferred. Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable.
If in a profession that requires licensure, current licensure/certification/registration is required for state worked. 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Quality Improvement Specialist

noon

<div>
 
 
 Job title: Process Improvement Specialist, Customer Support
 
 
 
 
 Location: Sheikh Zayed, Giza (On Site)
 
 
 
 
 Reporting to: Process Improvement Lead
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Integration &amp; Support Manager who can help us move even faster.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 Job Description
 
 
 
 The Process Improvement Specialist is responsible for driving operational excellence across customer service and delivery functions. The role focuses on analyzing workflows, redesigning policies, and implementing scalable processes that enhance efficiency, consistency, and customer experience.
 
 
 The ideal candidate is proactive, insights-driven, and detail-oriented, with strong analytical and communication skills. This role will influence how Noon Food continuously improves, using data and insights to shape operations and customer service standards.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 Responsibilities:
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Process Analysis &amp; Optimization
 
 
 <ul>
 <li>
 Conduct deep-dive analysis of workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
 </li>
 <li>
 Redesign existing policies and create new, scalable processes that align with organizational goals.
 </li>
 <li>
 Standardize and simplify processes to ensure consistency and sustainability.
 </li>
 </ul>
 
 
 2. Data-Driven Decision Making
 
 
 <ul>
 <li>
 Track KPIs and operational data, translating findings into actionable insights for leadership.
 </li>
 <li>
 Build reporting structures to monitor process health, efficiency, and adoption rates.
 </li>
 <li>
 Recommend corrective actions based on performance metrics and trend analysis.
 </li>
 </ul>
 
 
 3. Implementation &amp; Adoption
 
 
 <ul>
 <li>
 Develop clear documentation and playbooks to support new processes.
 </li>
 <li>
 Drive adoption across teams through training, guidance, and consistent communication.
 </li>
 <li>
 Ensure smooth integration of improvements into daily operations.
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with CS, Product, and Operations teams to resolve process gaps.
 </li>
 <li>
 Act as a bridge between teams to ensure alignment and accountability in execution.
 </li>
 <li>
 Support rollouts of new initiatives, ensuring minimal disruption to operations.
 </li>
 </ul>
 
 
 5. Continuous Improvement &amp; Governance
 
 
 <ul>
 <li>
 Lead continuous improvement initiatives to enhance efficiency and customer experience.
 </li>
 <li>
 Establish governance around process updates, ensuring accuracy and version control.
 </li>
 <li>
 Support both operational and strategic decision-making with structured problem-solving approaches.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3 years of CS experience (Experience of operations, quality, or business support functions is preferable.)
 </li>
 <li>
 
 Skills:
 
 Strong in process mapping, problem-solving, and data analysis.
 </li>
 <li>
 
 Industry Knowledge:
 
 Background in e-commerce is preferable. .
 </li>
 <li>
 
 Leadership:
 
 Ability to influence and work with different teams.
 </li>
 <li>
 
 Communication:
 
 Clear and effective in both writing and speaking.
 </li>
 <li>
 
 Project Management:
 
 Able to handle multiple tasks and deliver results on time.
 </li>
 <li>
 
 Analytical Thinking:
 
 Ability to interpret data, diagnose problems, and develop structured solutions.
 </li>
 <li>
 
 Process Design:
 
 Skilled at mapping, redesigning, and scaling operational processes.
 </li>
 <li>
 
 Data &amp; Insights:
 
 Strong use of KPIs and reporting tools to guide decision-making.
 </li>
 <li>
 
 Collaboration:
 
 Effective at working across multiple teams and stakeholders.
 </li>
 <li>
 
 Communication:
 
 Ability to clearly document, explain, and train teams on process changes.
 </li>
 <li>
 
 Project Management:
 
 Capable of managing multiple initiatives simultaneously.
 </li>
 <li>
 
 Customer-Centric Mindset:
 
 Committed to improving both operational efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who Will Excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, high-growth environment. The right person is a problem solver, data-driven thinker, and structured executor who is comfortable working with ambiguity while driving measurable improvements.
 
 
 At noon, we operate with high standards, radical candor, and a strong bias for action. We want someone who will raise the bar, challenge inefficiencies, and build processes that last.
 
</div>

Process Improvement Specialist

Houston Methodist

<div>At Houston Methodist, the Quality Outcomes Specialist position is responsible for assessing and facilitating clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. This position identifies outcomes variances, taking initiative for timely resolution of potential concerns, and utilizes ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals. Other responsibilities include supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture; and serving as department resource for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate.
<div>
PEOPLE ESSENTIAL FUNCTIONS 
<ul><li>
Leads facility partners to bring expert assessment and problem-solving skills to ensure reliable, safe systems of care for all patients.</li><li>
Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes.</li><li>
Collaborates and effectively communicates and drives culture of safety and high-reliability initiatives; partners with leadership and clinicians to implement improvements. Increases patient safety and evidence-based practice awareness and practice among clinicians and staff through mentoring and education. Manages project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges.</li></ul> 

SERVICE ESSENTIAL FUNCTIONS 
<ul><li>
Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.</li><li>
Supports leadership with the development and implementation of quality improvement and patient safety process changes. Makes recommendations for unit-based process change activities. Evaluates the effectiveness of process change initiatives.</li></ul> 

QUALITY/SAFETY ESSENTIAL FUNCTIONS 
<ul><li>
Maintains all programs to ensure compliance to accreditation standards and regulatory agency requirements. Conducts record review for performance improvement, peer review, patient safety, risk management and other projects.</li><li>
Facilitates and leads process and performance improvement teams and initiatives. Participates in and facilitates unit-based and departmental process change activities. Evaluates the effectiveness and sustainability of process change initiatives and makes changes as necessary to achieve goals.</li><li>
Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership. Conducts record review for performance improvement, peer review, patient safety, risk management and other projects.</li><li>
Abstracts pertinent information and enters into department databases using standardized methods and processes to maintain data integrity. Routinely performs discrepancy management activities to maintain data integrity. Presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information. Creates and presents executive summaries as needed to various audiences to drive change.</li><li>
Supports improvement efforts for potential or actual quality of care/risk issues including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), or event review as needed. Supports leadership and staff with the development and implementation of process changes. Summarizes events and presents findings as needed. Facilitates system's design to hardwire patient safety processes.</li><li>
Focuses on implementing and reinforcing principles that support a high-reliability organization. Contributes to the continued improvement of patient safety practices, employs evidence-based practice and researches high-reliability practices through national Patient Safety Organizations (e.g., Agency for Healthcare Research and Quality (AHRQ), National Patient Safety Foundation (NPSF), Institute for Healthcare Improvement (IHI), National Quality Forum (NQF)). Facilitates systems' design to hardwire patient safety processes.</li></ul> 

FINANCE ESSENTIAL FUNCTIONS 
<ul><li>
Utilizes efficient and cost-effective work practices with department resource and supplies; provides recommendations to reduce expenses.</li><li>
Facilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances.</li></ul> 

GROWTH/INNOVATION ESSENTIAL FUNCTIONS<ul><li>
Identifies and recommends opportunities for improvement in accordance with hospital leadership.</li><li>
Analyzes and assesses present and future needs, trends, challenges, and opportunities related to hospital processes and operations. Communicates innovative and best practices to hospital leadership and clinicians. Identifies opportunities to align policy and procedure with regulatory/accreditation requirements.</li></ul> 
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.</div>
<div>EDUCATION 
<ul><li>
Bachelor's degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required</li><li>
Bachelor's degree in is nursing preferred</li><li>
Master's degree preferred</li></ul> 

WORK EXPERIENCE 
<ul><li>
Four years of experience in clinical care activities in a hospital setting</li><li>
Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred</li><li>
Two years of leadership experience preferred</li></ul></div>
LICENSES AND CERTIFICATIONS - REQUIRED 
<ul><li><div>
N/A</div></li></ul> 

LICENSES AND CERTIFICATIONS - PREFERRED 
<ul><li><div>
CPHQ - Certified Professional in Healthcare Quality (NAHQ) AND</div></li><li><div>
CPSO - Certified Patient Safety Officer (IBFCSM) AND</div></li><li><div>
CPPS - Certified Professional in Patient Safety (IHI) AND</div></li><li><div>
RN - Registered Nurse - Texas State Licensure - Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency)
</div></li></ul>KNOWLEDGE, SKILLS, AND ABILITIES 
<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations</li><li>
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security</li><li>
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles</li><li>
Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)</li><li>
Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement</li><li>
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership</li><li>
Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results</li><li>
Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes</li><li>
Computer skills to include Excel, Word, and PowerPoint</li><li>
Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement</li><li>
Ability to work independently and interdependently</li><li>
Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality</li></ul>
SUPPLEMENTAL REQUIREMENTS 
WORK ATTIRE<ul><li><div> 
Uniform No</div></li><li><div>
Scrubs No</div></li><li><div>
Business professional Yes</div></li><li><div>
Other (department approved) No</div></li></ul><div>
ON-CALL* 
<ul><li>Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.</li></ul></div><ul><li><div> 
On Call* No</div></li></ul>
TRAVEL** 
**Travel specifications may vary by department**<ul><li><div> 
May require travel within the Houston Metropolitan area Yes</div></li><li><div>
May require travel outside Houston Metropolitan area No</div></li></ul>
Company Profile:
Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women&rsquo;s services, neurology and neurosurgery, oncology, and primary and general medicine.
Houston Methodist is an Equal Opportunity Employer.</div>

Quality Outcomes Specialist/RN (CPHQ preferred) - Willowbrook

Property Shop Investment LLC

Job Title: Strategy &amp; Performance Excellence (SPE) &ndash; Growth HubReports To: SPE Assistant Manager Department: Strategy &amp; Performance ExcellenceJob Summary:Support the design, execution, and evaluation of employee development programs by assisting in training needs analysis, content development, session coordination, and performance reporting.Key Responsibilities:<ul><li>Training Needs Analysis:</li><li>Support surveys, focus groups, and database maintenance to identify skill gaps.</li><li>Session Coordination: Organize logistics, co-facilitate workshops, track attendance, and gather feedback.</li><li>Data &amp; Reporting: Generate training reports, maintain dashboards, and flag data anomalies. Assist in developing training materials using ADDIE/SAM; manage resource libraries. Track post-training effectiveness and collect participant success stories.</li></ul>Requirements:<ul><li>Content Support:</li><li>Impact Measurement:</li><li>Education: Bachelor's in HR, Business, or Data-related field</li><li>Experience: Minimum 4 years in training; exposure to B2B/B2C or real estate a plus</li><li>Skills:</li><li>Excel &amp; Power BI proficiency</li><li>Strong organization &amp; attention to detail</li><li>Familiarity with instructional design models</li><li>LSSYB/LSSGB is a plus</li></ul>Send your CV to austine.anzaldo@psinv.net.Job Type: Full-time

Strategy & Performance Excellence (SPE) - Performance Specialist

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