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planning manager

Godrej Properties Limited

<div>
 
 JOB DESCRIPTION
 
 
 &mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;
 
 
 
 Job Title:
 
 Manager - Planning
 
 
 
 Job Type:
 
 Permanent, Full-time
 
 
 
 Function:
 
 Operations
 
 
 
 Business:
 
 Godrej Properties Limited
 
 
 
 Location:
 
 WE - Zone
 
 
 
 
 
 
 About Godrej Industries Group (GIG)
 
 
 
 At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries
 
 
 
 
 
 www.godrejindustries.com
 
 
 
 
 
 
 About Godrej Properties Limited (GPL)
 
 
 
 Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
 
 
 
 
 
 www.godrejproperties.com
 
 
 
 
 
 We are looking for a dynamic and detail-oriented
 
 Manager &ndash; Planning
 
 to oversee and manage the planning activities of large construction projects, preferably residential multistoried apartment complexes or townships. The ideal candidate will be responsible for the strategic planning, coordination, and execution of project activities, ensuring timelines, budgets, and quality standards are met.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and manage comprehensive project plans, including schedules, budgets, and resource allocations.
 </li>
 <li>
 Coordinate with cross-functional departments to ensure seamless project execution, from design to completion.
 </li>
 <li>
 Conduct micro-planning to optimize project workflows, resource utilization, and cost-efficiency.
 </li>
 <li>
 Monitor project progress against timelines, identify potential delays, and implement corrective actions.
 </li>
 <li>
 Prepare detailed budgets, track expenditures, and ensure financial controls are in place.
 </li>
 <li>
 Analyze project data to identify risks, propose mitigation strategies, and support decision-making processes.
 </li>
 <li>
 Oversee the preparation of progress reports, forecasts, and performance metrics for stakeholders.
 </li>
 <li>
 Collaborate with site teams, consultants, and vendors to ensure alignment with project goals and timelines.
 </li>
 <li>
 Implement project management best practices and continuous improvement initiatives.
 </li>
 <li>
 Mentor and guide a team of planning engineers to enhance their professional growth and capabilities.
 </li>
 </ul>
 
 
 
 
 
 Who are we looking for?
 
 
 
 
 Essential Educational Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil Engineering (B.E./B.Tech)
 </li>
 <li>
 NICMAR certification (preferred)
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Min 10 years of planning experience in large-scale construction projects, preferably in residential multi storied apartments or townships.
 </li>
 <li>
 Proven experience in planning various project activities, including micro-planning, budgeting, and interdepartmental coordination.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 
 
 Necessary Skills:
 
 
 <ul>
 <li>
 Strong attention to detail with a focus on accuracy and quality.
 </li>
 <li>
 Excellent communication and interpersonal skills for effective stakeholder management.
 </li>
 <li>
 Strong numeracy and analytical skills for data interpretation and decision-making.
 </li>
 <li>
 Proficient in project planning software and technical tools relevant to construction project management.
 </li>
 <li>
 Ability to solve complex engineering and project-related challenges proactively.
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Leadership qualities with the ability to guide and motivate a team.
 </li>
 <li>
 Strong problem-solving and critical-thinking skills.
 </li>
 <li>
 Adaptability to manage multiple projects simultaneously in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you?
 
 
 
 
 
 
 
 Be an equal parent
 
 
 
 
 
 
 
 Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return
 
 
 
 
 
 
 
 Paternity support, including paid leave
 
 
 
 
 
 
 
 New mothers can bring a caregiver and children under a year old, on work travel
 
 
 
 
 
 
 
 Adoption support; gender neutral and based on the primary caregiver, with paid leave options
 
 
 
 
 
 
 No place for discrimination at Godrej
 
 
 
 
 
 
 Gender-neutral anti-harassment policy
 
 
 
 
 
 
 
 Same sex partner benefits at par with married spouses
 
 
 
 
 
 
 
 Gender transition support
 
 
 
 
 
 
 We are selfish about your wellness
 
 
 
 
 
 
 Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
 
 
 
 
 
 
 
 Trust based sick leave
 
 
 
 
 
 
 
 Mental wellness and self-care programmes, resources and counselling
 
 
 
 
 
 
 Celebrating wins, the Godrej Way
 
 
 
 
 
 
 Structured recognition platforms for individual, team and business-level achievements
 
 
 
 
 
 
 
 Performance-based earning opportunities
 
 
 
 
 
 
 https://www.godrejcareers.com/benefits/
 
 
 
 
 
 An inclusive Godrej
 
 
 
 
 
 Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It&rsquo;s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
 
 
 
 
 
 We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
 
 
 If this sounds like a role for you, apply now! We look forward to meeting you.
 
 
 
</div>

Planning Manager

Valeo

<div>
 Highlight the main responsibilities
 
 
 <ul>
 <li>
 Is in charge of the inventory level of his raw materials and components families :
 
 
 </li>
 </ul>
  Follow up the MPS achievement and propose preventives actions regarding material availibity to ensure MPS realization.
 
 
  Is responsible for setting up a proper raw materials and components inventory levels.
 
 
  Define and lead actions connected with inventory reductions with his components families.
 
 
  Measure the Supplier Service Rate &ndash; SSR - for each supplier. Propose action plans to improve the service level.
 
 
  Follow up and report daily the inventory level of his raw material and components families.
 
 
 <ul>
 <li>
 Make sure that the materials and components are available to meet the complete customer demand :
 
 
 </li>
 </ul>
  Plan the raw materials and components requirement based upon Sales, Inventory and Operations Planning and Master
 
 
 Production Schedule and anticipate potential impacts with suppliers and with production.
 
 
  Validate and send on a weekly basis forecasts to the suppliers
 
 
  Make sure that raw materials and components are available to met customer demand
 
 
  Follow up daily the material arrivals according to firm orders and make sure suppliers ship parts on time according to
 
 
 firm orders.
 
 
  On a regular basis, communicate complete, precise &amp; reliable information to the Supplier contacts. Adapt the chosen
 
 
 method of communication to the level of the Supplier contact. Adapt the frequency to the situation (preventative,
 
 
 curative, crisis).
 
 
 <ul>
 <li>
 Identify blocking points and plan appropriate quick actions to solve them :
 
 
 </li>
 </ul>
  Attend Logistics/Purchasing meetings and follow up related action plans.
 
 
  Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in
 
 
 order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.
 
 
  Define with the External flow analyst the inbound transportation plans.
 
 
  Support actively the inventory counting and propose actions to maintain accuracy of inventory in cooperation with the
 
 
 ERP and inventory control analyst.
 
 
  Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer &amp; internally
 
 
 (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate.
 
 
  Meet the Suppliers contacts on a regular basis (once a year for major Suppliers).
 
 
  Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
 
 
  Make sure that there is a backup for each Suppliers &amp; train the backup on the way to manage the Suppliers&rsquo; account;
 
 
 ensure that during holidays the position is covered &amp; that both suppliers and internal customers are notified in advance
 
 
 of the absence and informed of the person that will be temporarily managing the Suppliers&rsquo; account.
</div>

Sr. Executive / Asst. Manager - Logistics (Supply Chain Scheduler)

MakeMyTrip

<div>
 
 
 
 About the Opportunity:
 
 
 
 
 
 Role: Area Sales Manager
 
 
 
 
 Level: Assistant Manager/Deputy Manager
 
 
 
 
 Reporting To: Senior Manager - Franchise
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 
 About the Function:
 
 
 
 
 The Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own holidays, alongside fixed departure holiday packages with pre-designed itineraries.
 
 
 An integral part of this business is the Franchise sales channel, which focuses on identifying key markets for Holiday customers. By onboarding Franchise Partners, it aims to increase the Holiday business share, ensuring a broader reach and enhanced customer satisfaction.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 The resource will be responsible for increasing Holiday Package sales in a designated region by collaborating with Franchise Partners to expand market reach and drive revenue growth. Key duties include conducting market research, developing and implementing sales strategies, and setting and monitoring sales targets.
 
 
 
 
 
 
 
 What will you be doing:
 
 
 
 
 
 Market Research:
 
 
 <ul>
 <li>
 Conduct market research to identify new opportunities for business expansion and improvement.
 </li>
 <li>
 Analyze market trends and competitors to devise strategies for increasing market share.
 </li>
 </ul>
 
 
 Strategy Development:
 
 
 <ul>
 <li>
 Develop and execute sales strategies to meet regional sales targets.
 </li>
 <li>
 Collaborate with marketing teams to design effective promotional campaigns.
 </li>
 </ul>
 
 
 Sales Planning and Growth:
 
 
 <ul>
 <li>
 Establish and oversee sales targets for franchise partners to ensure they are achieved.
 </li>
 <li>
 Track Year-on-Year (YoY) growth metrics to assess and improve franchisee performance.
 </li>
 <li>
 Analyze sales data and trends to pinpoint areas for improvement and growth.
 </li>
 </ul>
 
 
 Performance Reporting:
 
 
 <ul>
 <li>
 Prepare and present comprehensive performance reports to senior management.
 </li>
 <li>
 Utilize data analytics to monitor and assess the effectiveness of sales initiatives.
 </li>
 </ul>
 
 
 Team Management &amp; Guidance:
 
 
 <ul>
 <li>
 Oversee, train, and guide the sales team within the assigned territory.
 </li>
 <li>
 Monitor their performance and motivate team members to achieve or surpass sales targets.
 </li>
 </ul>
 
 
 Relationship Building:
 
 
 <ul>
 <li>
 Cultivate and maintain long-term relationships with franchise owners, aligning them with common goals.
 </li>
 <li>
 Collaborate with franchisees to build and nurture travel communities around their stores, enhancing customer engagement and loyalty.
 </li>
 </ul>
 
 
 Conflict Resolution:
 
 
 <ul>
 <li>
 Handle and resolve conflicts or issues between franchise partners and the sales team.
 </li>
 <li>
 Maintain smooth and effective communication channels.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Experience:
 
 
 
 
 A bachelors or masters degree from a reputable institution with 3 to 6 years of experience in a B2B/ Franchise role or a related field is desirable.
 
 
 
 
 
 
 
 Key Success Factors for the Role:
 
 
 
 <ul>
 <li>
 
 Leadership Qualities:
 
 </li>
 </ul>
 
 Strong leadership skills with the ability to inspire and motivate the team. Ability to make informed decisions and take responsibility for outcomes.
 
 
 
 
 <ul>
 <li>
 
 Adaptability &amp; Resilience:
 
 </li>
 </ul>
 
 Ability to adapt to changing market conditions and business needs. Resilience to handle challenges and setbacks effectively.
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking:
 
 </li>
 </ul>
 
 Strategic mindset with the ability to plan and execute long-term goals. Innovative approach to problem-solving and process improvement.
 
 
 
 
 <ul>
 <li>
 
 Technical Proficiency:
 
 </li>
 </ul>
 
 Proficient in all Microsoft Office applications. Analytical &amp; Problem-Solving Skills. Strong analytical and problem-solving abilities.
 
 
 
 
 <ul>
 <li>
 
 Communication &amp; Customer Service Skills:
 
 </li>
 </ul>
 
 Effective communication skills and exceptional customer service skills.
 
</div>

Area Sales Manager

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Senior Data Scientist
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains.
 </li>
 <li>
 This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation.
 </li>
 <li>
 Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies.
 </li>
 <li>
 Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics.
 </li>
 <li>
 Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization.
 </li>
 <li>
 Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS).
 </li>
 <li>
 Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modelling.
 </li>
 <li>
 Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals.
 </li>
 <li>
 Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions.
 </li>
 <li>
 Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients.
 </li>
 <li>
 Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs)for automation and proactive network management.
 </li>
 <li>
 Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Qualifications Bachelor/Master degree in Telecommunications, Computer Science,
 
 Data Science,or related fields.
 </li>
 <li>
 12 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL).
 </li>
 <li>
 Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Presales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership
 </li>
 </ul>
 
 
</div>

Senior Data Scientist

Mastercard

<div>
 
 
 Title and Summary
 
 
 
 
 
 
 Manager, Product Management-Technical - Marketing Technology Solutions
 
 
 
 
 
 Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
 
 
 
 
 
 Marketing Technology Solutions (MarTS) is building cutting-edge, intuitive, intent-driven marketing products to empower our customers, generate high-value leads and fuel the Mastercard brand. We are a part of the Corporate Technology Solutions program that powers the customer technology backbone of Mastercard. MarTS operates at the center of marketing, business, product, and technology, and brings to life marketing strategies and helps to pave the way for new ones that power our growth. This product manager would be focused on enabling our global and regional marketing teams and leading a team of technical product managers to deliver scalable and reliable products.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 &bull; Sets the vision and direction for sets of products
 
 
 &bull; Leads individual contributors who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs
 
 
 &bull; Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
 
 
 &bull; Dives deep into the work of you team and identify short-and-medium-term risks to platform product development while proposing solutions to address them
 
 
 &bull; Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
 
 
 &bull; Develops and communicates team vision that supports the broader organizational vision
 
 
 &bull; Makes trade-off decisions as required
 
 
 &bull; Contributes to organizational planning
 
 
 &bull; Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
 
 
 &bull; Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans
 
 
 &bull; Shares best practice with other Mastercard teams
 
 
 &bull; Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
 
 
 &bull; Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
 
 
 &bull; Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
 
 
 &bull; Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with help from leadership
 
 
 &bull; Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
 
 
 &bull; Sets goals for individuals to achieve department or function level goals
 
</div>

Manager, Product Management-Technical

<div>
 Job Description : Heads a team of WFM/MIS Supervisors and/or MIS Analysts to support Operations Essential Duties &amp; Responsibilities: Responsible for MIS &amp; WFM Reporting &amp; Service Delivery to Internal &amp; External Customers Manages a MIS team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages MIS processes, Client KPIs and Financial performance in a multi-site, multi-platform. Should be well equipped with all WFM related aspects, forecasting, capacity planning. Serves as a checkpoint and reviewer of MIS processes, practices and output. Takes ownership, engages with Ops team and drives improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution. Ensures the business targets in-terms of KPI/SLA are met along with the financials goals Develop processes, scorecards and performance plans for effective team management. Key Metrics and Scorecard: KPI/SLA Scorecard Ops Feedback Supervisor Feedback Job Specifications (Qualifications, Skills and Experience) Minimum Work Experience: 6 years in Workforce Management in a multi-site, multi-client, BPO environment. 2 years as Manager handling multiple programs of various sizes and complexities. Skills Requirements: Strong sense of personal stake and urgency in day to day management. Ability to forge positive, objective relationships with Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing conflicting and shifting priorities. Ability to foresee, dissect and fix problems using data-driven approach and common sense. Appetite for challenges; driving projects, improvement opportunities, maturity models etc. Effectiveness in presenting to and persuading different levels in the organization. Experience in creating compelling analysis, reports for clients, internal reviews. Must demonstrate thorough, swift and decisive approach to problem solving. Must be diplomatic, resilient, positive and enterprising in resolving conflicts and disagreements. Proficiency in basic arithmetic and statistical concepts and strong logical ability desired. Must be tactically involved and hands on where needed. Ability to motivate, retain and attract talent. Flexible with extending shifts when needed.
</div>

Manager-Workforce Management-WFM

<div>
 Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.The Assistant Manager is responsible for management of CSRs/medical services staff including the organization and development of high performing teamsWorks closely with managers ensuring consistency in care management interventions ;Facilitates effective interfaces among team members, as well as across teams, providers and departmentsResponsible for the day-to-day implementation of medical management services policies and proceduresAccountable for meeting the financial, operational and quality objectives of the unit ;Essential Overview: ;Operational EfficiencyArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performanceAssesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams ;Initiate root cause analysis and monitor action plans for identified opportunitiesProvide effective coaching and feedback to Nurse Associates that enable them to improve their performanceWork closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plansMonitor efficiency and initiate control measures to minimize variances in workload over timeExecutive monthly, quarterly, and annual ;performance review of ;Nurse Associates and consequent development processes effectivelyEnsures the team's understanding and use of information system capability and functionalityEnsure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care ;Ensure compliance with internal policies and procedures, external regulations and information security standardsEffectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basisMaintain accurate reporting and cascading of information to internal and external stakeholdersUpdate mandatory process trackers and files for compliance purposesServe as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingOversee and facilitate implementation of updates management and training for new hires and/or team membersLead calibration sessions to ensure process knowledge alignmentMonitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsMay have responsibility for their own case load work ; ;People ManagementSelect staff using clearly defined requirements in terms of education, experience, technical and performance skills ;Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirationsDevelop a strong succession plan to encourage organic growth and facilitate &ldquo;role ready&rdquo; resources to ensures leadership continuity internallyCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededEstablish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performanceInitiate engagement activities such as Monthly Townhall, Team building, and ;Internal group sessions to promote camaraderie within the departmentLead change efforts while managing transitions within a teamAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee levelClient SatisfactionSupervise the implementation of contact center management servicesEnsure business goals are met and compliance with policies and procedures is maintainedProtects the confidentiality of member information and adheres to company policies regarding confidentialityHandle client feedback and escalationsPromotes communication, both internally and externally to enhance effectiveness of medical management services ;Produce monthly or weekly dashboard/business reviews in partnership with support teamsClient interaction such as touch base, business reviews, and calls where Assistant Manager involvement is requiredReports to:Lead Assistant Manager/Operations Manager/Senior Operations ManagerSupervises:Executive and Senior Executives and Subject Matter ExpertsCollaborations to:Other Assistant ManagersLead Assistant ManagersQCA/QC AMProcess TrainerMIS and WFMEnabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)HCA StaffStateside Counterparts ;Process ownersCase ManagersSupervisors/Team LeadsProduct Customer ;Providers from Doctor&rsquo;s Office and FacilitiesRepresentatives from Plan SponsorsMembers ;Process Specific Skills ;1. ; ; ; ;Domain expertise is a must2. ; ; ; ;Demonstration of profound familiarity and technical skill relevant to the process ;3. ; ; ; ;Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters4. ; ; ; ;Able to identify with and comprehend data and new information5. ; ; ; ;Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines6. ; ; ; ;Execution of providing customer service ;7. ; ; ; ;Must have experience in handling teams8. ; ; ; ;Must have experience in handling escalations9. ; ; ; ;Familiarity with basic medical terminology and concepts used in care management10. ; ;Knowledge with US healthcare set up is a plus11. ; ;Ability to effectively participate in a multi-disciplinary team including internal and external participants12. ; ;Keen on details essential for clinical documentation13. ; ;Ability to multitask, prioritize and effectively adapt to a fast paced changing environment ;Soft Skills ; ;Coaching and mentoring skillsAbove average presentation skillsListening and time management skillsSelf-disciplined and results orientedStrong motivation and willingness to step up and accept the challenge of the roleFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi task ;Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffManagement principles, human resources procedures, customer service and computer skillsVerbal and written communication skills of at least B1 CEF level
</div>

Assistant Manager

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