process excellence manager

<div>
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage the COPC, TOPS, BEST implementation plan.
 
 
 &bull; Perform quarter COPC internal audit for the concerned stakeholders across the certification entity.
 
 
 &bull; Train all site concerned parties on any change in approaches specific to COPC.
 
 
 &bull; Perform CUIKA audit &amp; follow-up on action plans.
 
 
 &bull; Look at the program level metrics, created and implemented are in line to meet and exceed customer experience &amp; revenue.
 
 
 &bull; Work in a collaborative manner with stakeholders&rsquo; various touch points with stakeholders (Internal &amp; External) to discuss performance, partner with program to deliver excellent COPC readiness to our teams.
 
 
 &bull; Follow up on internal and external audit ATACs.
 
 
 &bull; Consult the departments' managers to achieve the ATACs resolution.
 
 
 &bull; Initiate, consult, and mentor DMAIC projects with the concerned stakeholders.
 
 
 &bull; Manage COPC new releases orientation &amp; implementation of new approaches across the certification entity.
 
 
 &bull; Follow up on Table F reporting collection across the certification entity.
 
 
 &bull; Follow up on COPC targets review across the certification entity on a semi-annual basis.
 
 
 
 Required Qualifications:
 
 
 
 
 &bull; Essential Qualification:
 
 
 
 1. Bachelor&rsquo;s Degree.
 
 
 2. Very Good English language.
 
 
 3. COPC CX performance leader - minimum to release 7.0.
 
 
 4. Six sigma yellow belt.
 
 
 5. Minimum 2-3 years of proven work experience in conducting certification/ audits related to COPC.
 
 
 6. Minimum 1 year of experience in COPC implementation and internal audit review approach.
 
 
 
 &bull; Personal Characteristics:
 
 
 
 1. Excellent Communication and interpersonal skills.
 
 
 2. Strategic thinking.
 
 
 3. Presentation skills.
 
 
 4. Creative thinking.
 
 
 5. Motivation Skills
 
 
 6. Negotiation skills.
 
 
 7. Time management.
 
 
 8. Leadership skills.
 
 
 9. Analyzes Information.
 
 
 10. Excellent Problem Solving
 
</div>

Process Excellence Manager

PepsiCo

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
 </li>
 <li>
 Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
 </li>
 <li>
 Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
 
 
 </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 
 
 <ul>
 <li>
 Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
 </li>
 <li>
 Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
 </li>
 <li>
 Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
 
 
 </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
 </li>
 <li>
 Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
 </li>
 <li>
 Identify and implement service delivery and process improvement opportunities in the assigned process.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Partner with team to execute plans to improve customer satisfaction with a focus on processes.
 </li>
 <li>
 Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
 </li>
 <li>
 Manage escalation and takes ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
 </li>
 <li>
 Ensure knowledge management platform is updated.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Service management and ticket management system experience
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 </ul>
</div>

Talent Acquisition Assistant Analyst (Frontline)

Floward

<div>
 
 
 Job Title :
 
 Manager of Operational Transformation
 
 
 
 Location :
 
 Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations Optimization &amp; Workflow Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
 </li>
 <li>
 Design and implement streamlined workflows to increase throughput and minimize errors or delays.
 </li>
 <li>
 Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
 </li>
 <li>
 Standardize processes across regions and vendors to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration &amp; Tech Enablement
 
 
 
 
 
 <ul>
 <li>
 Act as the operational point-of-contact for backlog items related to product and engineering teams.
 </li>
 <li>
 Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
 </li>
 <li>
 Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Capability Building
 
 
 
 
 
 <ul>
 <li>
 Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
 </li>
 <li>
 Continuously update training materials to reflect current tools, systems, and protocols.
 </li>
 <li>
 Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
 </li>
 <li>
 Foster a learning culture focused on speed, accuracy, and excellence.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation &amp; Systems Integration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
 </li>
 <li>
 Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
 </li>
 <li>
 Partner with tech teams to manage system upgrades and enforce process governance.
 </li>
 <li>
 Champion adoption of digital tools through enablement and structured change support.
 </li>
 </ul>
 
 
 
 
 
 Change Management &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead change initiatives across operational processes and system landscapes.
 </li>
 <li>
 Build communication and engagement plans to support new process rollouts and transitions.
 </li>
 <li>
 Monitor implementation outcomes and ensure sustainable adoption of process innovations.
 </li>
 <li>
 Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment &amp; External Collaboration
 
 
 
 
 
 <ul>
 <li>
 Align operational strategies with company-wide growth and service goals.
 </li>
 <li>
 Collaborate across functions for integrated improvement efforts.
 </li>
 <li>
 Contribute to strategic planning with data-driven insights and recommendations.
 </li>
 <li>
 Partner with external vendors to explore and deploy innovative logistics solutions.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking
 
 : Ability to translate business goals into operational improvement initiatives.
 </li>
 <li>
 
 Process Optimization
 
 : Proven track record in reengineering workflows and boosting operational efficiency.
 </li>
 <li>
 
 Project &amp; Change Management
 
 : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
 </li>
 <li>
 
 Tech Collaboration
 
 : Experience working closely with product, engineering, and data teams to enhance systems.
 </li>
 <li>
 
 Training &amp; Development
 
 : Adept at building training strategies that drive frontline performance.
 </li>
 <li>
 
 Communication &amp; Influence
 
 : Strong ability to align diverse teams around a shared vision of operational excellence.
 </li>
 <li>
 
 Analytical Thinking
 
 : Comfortable using performance metrics and data to drive decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
 </li>
 <li>
 Demonstrated experience leading transformation or improvement projects across supply chain functions.
 </li>
 <li>
 Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
 </li>
 <li>
 Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
 </li>
 <li>
 Experience managing cross-functional teams and stakeholders across geographies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
</div>

Manager of Operational Transformation

Cilantro

<div>
 The HR Operations Manager oversees and enhances the full HR operations cycle, ensuring accuracy, compliance, and efficiency across all HR processes. The role is responsible for managing payroll operations, employee data, HR systems, social insurance, documentation, and adherence to company policies and government regulations. Additionally, the HR Operations Manager plays a key role in improving employee experience through service excellence, process optimization, and strong cross-functional coordination.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee daily HR operations including onboarding, offboarding, payroll preparation, personnel administration, and HR systems accuracy.
 </li>
 <li>
 Ensure timely and accurate execution of HR processes according to established SLAs and internal controls.
 </li>
 <li>
 Supervise employee personnel files, documentation, and data integrity across HR platforms and archives.
 </li>
 <li>
 Manage payroll inputs, deductions, attendance, and final payroll validation before submission.
 </li>
 <li>
 Ensure full compliance with Egyptian labor law, social insurance regulations, and company policies.
 </li>
 <li>
 Maintain and update HR policies, workflows, and SOPs, ensuring they are followed consistently.
 </li>
 <li>
 Coordinate with Finance, Operations, and other departments to support smooth HR service delivery.
 </li>
 <li>
 Support internal and external HR audits and ensure all corrective actions are executed.
 </li>
 <li>
 Lead HR communication for operations-related updates, forms, announcements, and employee guidelines.
 </li>
 <li>
 Handle employee queries related to HR operations and ensure timely resolution.
 </li>
 <li>
 Identify gaps, propose improvements, and implement process enhancements for overall HR efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 5&ndash;8 years of experience in HR operations, payroll, and personnel management.
 </li>
 <li>
 Strong knowledge of Egyptian labor law, social insurance, and HR compliance requirements.
 </li>
 <li>
 Proven experience working with HRIS systems, attendance systems, and payroll software.
 </li>
 <li>
 Excellent analytical skills and attention to detail in data and document review.
 </li>
 <li>
 Strong organizational, communication, and leadership skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet strict deadlines.
 </li>
 </ul>
</div>

HR OPS Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3142658
</div>

Operations Manager, Fulfilment Center Operations

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Senior Manager - People &amp; Organization | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Senior Manager - People &amp; Organization is responsible for overseeing the P&amp;O functions/agenda for the Head Office in Egypt. The role holder is also responsible for maintaining consistency of policies across the HO population. Partnering with the leadership team in the process.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain close links between local business units and support function management and staff with the appropriate central P&amp;O function to ensure consistency of the application and implementation of corporate P&amp;O programs, policies and procedures
 </li>
 <li>
 Ensure the implementation of the performance management process
 </li>
 <li>
 Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
 </li>
 <li>
 Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
 </li>
 <li>
 Provide inputs while developing MAF Retail&rsquo;s corporate policies and relevant procedures, and monitor the implementation
 </li>
 <li>
 Work together with P&amp;O Center of Excellence in Talent Management, Workforce Planning, Total Rewards &amp; Talent Acquisition
 </li>
 <li>
 Maintain close links between local business units and support function management and staff with the appropriate central P&amp;O function to ensure consistency of the application and implementation of corporate programs, policies and procedures
 </li>
 <li>
 Create and implement strategic budget planning and forecasting processes for all HO Business units, ensuring alignment with organizational financial objectives.
 </li>
 <li>
 Conduct strategic analysis of budget variances and implement corrective actions to ensure cost-effectiveness and maximize resource utilization across all HO Departments.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration or HR.
 </li>
 <li>
 Professional HR Certification such as CIPR, SHRM, AHARI is preferred
 </li>
 <li>
 10+ years' experience in a similar position
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Manager - People & Organization

Explore 466+ Process excellence manager in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.

466 process excellence manager jobs IN Cairo Egypt

Process Excellence Manager

Talent Acquisition Assistant Analyst (Frontline)

Manager of Operational Transformation

HR OPS Manager

Operations Manager, Fulfilment Center Operations

Operations Manager, Fulfilment Center Operations

Senior Manager - People & Organization