product operations

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Product Operations
 
 
 
 Overview
 
 
 
 The Director, Network Products will join a team driving product strategy, roadmap, and execution of the future of Mastercard&rsquo;s global core payments network. The payments network is Mastercard&rsquo;s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.
 
 
 The Product Operations Specialist will be responsible for managing all product incidents and provides support related to Network Products. The Product Incident Specialist is responsible for overseeing the detection, response, and resolution of product-related incidents to minimize customer impact and maintain service quality. This position bridges technical teams, product management, and customer support to ensure timely communication, root cause analysis, and continuous improvement of incident processes. The Product Operations&rsquo; primary goal is to restore normal service operation as quickly as possible while minimizing impact on the business.
 
 
 
 Role
 
 
 
 The scope of the responsibilities extends beyond merely addressing incidents as they arise. It encompasses a proactive approach to incident management, including the identification of potential issues before they escalate into significant problems. This involves analyzing incident trends, implementing preventive measures, and collaborating with various teams to enhance overall service quality.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact during product incidents, coordinating cross-functional teams to drive swift resolution.
 </li>
 <li>
 Monitor product performance and proactively identify potential issues before they escalate.
 </li>
 <li>
 Lead incident triage, prioritization, and escalation according to defined SLAs.
 </li>
 <li>
 Maintain accurate and detailed incident records.
 </li>
 <li>
 Communicate incident status, impact, and resolution updates to stakeholders.
 </li>
 <li>
 Conduct post-incident reviews, document root causes, and recommend preventive measures.
 </li>
 <li>
 Collaborate with engineering, QA, and product teams to improve product stability and resilience.
 </li>
 <li>
 Develop and refine incident management processes, playbooks, and reporting metrics.
 </li>
 <li>
 Automation and AI Integration: Simplifying tasks and processes through programming and AI tools
 </li>
 <li>
 Data visualization by turning results into clear reports, dashboards, and visualizations that make insights easy to understand.
 </li>
 <li>
 Communication and collaboration by working closely with different teams to make sure data-driven insights are put into action.
 </li>
 <li>
 Identifying and integrating new datasets to enhance product capabilities.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent experience).
 </li>
 <li>
 Proven experience in incident management, product operations, or technical support is preferred.
 </li>
 <li>
 Strong problem-solving, analytical, and decision-making skills under pressure.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 Familiarity with incident management frameworks is a plus.
 </li>
 <li>
 Experience with monitoring tools, ticketing systems, and root cause analysis techniques.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Product Operations

Frido

<div>
 
 
 Job Title:
 
 Flipkart Cataloging Executive
 
 
 Location: Pune (On-site)
 
 
 Department: E-commerce &ndash; Flipkart Operations
 
 
 
 
 
 
 About Frido
 
 
 
 
 
 
 Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way.
 
 
 
 
 
 
 Role Overview
 
 
 
 Flipkart is one of our core marketplace channels, and accurate cataloging is critical to improving product discoverability and delivering a flawless customer experience. We are looking for a Flipkart Cataloging Executive who can own, manage, and optimize our complete catalog on Flipkart with precision and speed.
 
 
 The Flipkart Cataloging Executive will be responsible for end-to-end product listing management on Flipkart Seller Hub. This includes listing creation, content accuracy, LQS improvement, compliance management, inventory alignment, and ensuring that every product page meets the highest quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end
 
 Flipkart cataloging
 
 including product listings, titles, descriptions, images, attributes, variants, and bulk uploads.
 </li>
 <li>
 Ensure high-quality listings and maintain catalog hygiene by fixing rejected, inactive, or suppressed SKUs.
 </li>
 <li>
 Monitor and improve
 
 Listing Quality Scores (LQS)
 
 with proactive content updates and competitive benchmarking.
 </li>
 <li>
 Lead
 
 new product onboarding
 
 and coordinate with design, marketing, and product teams for timely listing go-lives.
 </li>
 <li>
 Oversee
 
 inventory, pricing, and stock alignment
 
 across FBF and Flex models, ensuring accurate availability.
 </li>
 <li>
 Support daily
 
 Flipkart operations
 
 &mdash;orders, returns, cancellations, SLA tracking, and resolving warehouse/dispatch issues.
 </li>
 <li>
 Maintain catalog trackers, SKU masters, and share weekly dashboards on listing quality, content gaps, and catalog health.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 1&ndash;3 years of
 
 Flipkart cataloging experience
 
 in D2C, marketplace operations, or e-commerce.
 </li>
 <li>
 Strong command over Flipkart Seller Hub workflows (catalog, listings, inventory, compliance).
 </li>
 <li>
 Proficiency in
 
 Excel/Google Sheets
 
 (VLOOKUP, Pivot tables preferred).
 </li>
 <li>
 Strong attention to detail with zero-error execution.
 </li>
 <li>
 Ability to work cross-functionally in a fast-paced environment.
 </li>
 <li>
 Understanding of e-commerce SEO, keywords, and content optimization is a plus.
 </li>
 </ul>
 
 
 
 
 
 What Makes You a Great Fit for Frido
 
 
 <ul>
 <li>
 You have a sharp eye for accuracy &mdash; every attribute, image, and keyword matters to you.
 </li>
 <li>
 You understand how Flipkart algorithms and LQS impact visibility and sales.
 </li>
 <li>
 You take ownership of problems end-to-end and resolve catalog issues without delays.
 </li>
 <li>
 You enjoy working with speed, precision, and structure.
 </li>
 <li>
 You&rsquo;re excited to build high-performing listings for a fast-growing comfort-tech brand.
 </li>
 </ul>
 
 
 
 
 Interested candidates can share their CV's to shrushti.r@myfrido.com
 
 
 
</div>

Catalogue Executive – Flipkart

Emerson

<div>
 
 Job Description
 
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 The ideal candidate has multiple years of experience with QA/IT/engineering and/or operating complex software systems supporting the maintenance and lifecycle of products and understands a range of customer use cases across industries. Y ou should be able to work under the guidance of PO lead with Product Managers to understand the product vision, goals, and high-level requirements and translate this information into detailed specifications and acceptance criteria for use by agile teams in implementing the desired functionalit y . The successful candidate should be able to work in a dynamic and fast-paced environment and communicate e f fectively with a wide range of people, experience levels, and technical backgrounds.
 
 
 </li>
 </ul>
 
 Brief Description of Duties and Key Results to be Achieved
 
 
 
 <ul>
 <li>
 Work closely with PO lead and stakeholders in refining the product backlog in order to optimize the value of the product resulting from work of the Development T eam.
 </li>
 <li>
 Work with PO lead to link business strategies clearly to product objectives based on the long-term strategic plan of the organization and communicate to the stakeholders and development team.
 </li>
 <li>
 Manage the Product Backlog which involves clear expression of Product Backlog items and ensuring that the Development T eam understands them to the level needed, arrangement of the Product Backlog items to best achieve goals and missions, and guaranteeing that the Product Backlog is visible, transparent, and clear to all, showing what the Scrum T eam will work on next.
 </li>
 <li>
 Update the product backlog in response to changes in business direction and strategic initiatives.
 </li>
 <li>
 Work with QA leads to define testing strategy that is appropriate for project deliverables and timeline.
 </li>
 <li>
 Participate in regular Scrum events such as Sprint Planning, Sprint Revie w , and Sprint Retrospective.
 </li>
 <li>
 W ork with assigned Agile teams during Program Increment planning and throughout the Program Increment to identify and refine user stories for implementation.
 </li>
 <li>
 Help define, refine, and provide feedback on process improvement initiatives.
 </li>
 <li>
 Keep abreast with Agile/Scrum best practices and new trends.
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 Empathetic listener
 </li>
 <li>
 Strategic thinker
 </li>
 <li>
 Decisive and accountable
 </li>
 <li>
 Collaborative leader
 </li>
 <li>
 Curious and adaptable
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 E f fective oral and written communication and presentation skills (formal and informal settings) with scrum teams, scrum masters, product owners, upper management, key stakeholders, as well as other teams and departments in local and international settings.
 </li>
 <li>
 Strong situational leadership, influencing, and decision-making skills with ability to e f fectively manage ambiguities.
 </li>
 <li>
 Detail-oriented, with strong organizational and analytical skills.
 </li>
 <li>
 High degree of adaptabilit y
 </li>
 <li>
 Customer-centric, creative thinker with a vision and passion for qualit y .
 </li>
 <li>
 Able to learn and acquire knowledge of existing and new industry/project/product/domain within a short period.
 </li>
 <li>
 Able to define and refine processes as well as lead process improvement initiatives.
 </li>
 <li>
 Proficiency in MS O f fice products ( W ord, Excel, PowerPoint, etc.).
 </li>
 <li>
 Experience in using Azure DevOps, TFS, MTM, Jira, HP ALM, and similar tool sets.
 </li>
 <li>
 In-depth knowledge of Agile process and principles.
 
 
 </li>
 </ul>
 
 Preferred Qualifications That Set You Apart:
 
 
 
 <ul>
 <li>
 Bachelo r &rsquo; s degree in Engineering or Computer Science.
 </li>
 <li>
 Total 8-10 years of professional experience.
 </li>
 <li>
 Preferably 1-2 years of track record in a Product Owner or Project Management role, or relevant involvement in successfully planning, managing, and delivering medium to large projects, systems, or programs.
 </li>
 <li>
 4+ years of experience working with or within a technology division, with exposure to software product development and/or testing
 </li>
 <ul>
 <li>
 Strong knowledge of customer and user experience in technology products in process control/automation or related industries.
 </li>
 <li>
 Strong knowledge and experience as Product Owner with at least one certification from SAFe (preferred), Scrum.org, or Scrum Alliance
 </li>
 <li>
 Good to have knowledge of software quality life cycle.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Demonstrate knowledge of agile processes and the Product Owne r &rsquo; s role through at least one of the following certifications:
 </li>
 <ul>
 <li>
 SAFe Certifications (strongly preferred over other certifications)
 </li>
 <li>
 Certified SAFe Product Owner/Product Manager
 </li>
 <li>
 Certified SAFe Agilist
 </li>
 <li>
 SAFe Program Consultant
 </li>
 <li>
 SAFe 4.0 or 4.5 experience/certifications are also preferred but earlier versions of SAFe are also acceptable
 </li>
 <li>
 Other certifications:
 </li>
 <ul>
 <li>
 Certified Scrum Product Owner (Scrum Alliance)
 </li>
 <li>
 Certified Advanced Product Owner (Scrum Alliance)
 </li>
 <li>
 Professional Scrum Product Owner I or II (Scrum.org)
 </li>
 </ul>
 </ul>
 <li>
 Strong knowledge of customer and user experience in Desktop and Web in different industries.
 </li>
 <li>
 Familiarity with Mobile or IIoT experience is a plus.
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You:
 
 
 
 <ul>
 <li>
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 </li>
 <li>
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 WHY EMERSON
 
 
 
 
 Our Commitment to Our People
 
 
 
 At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
 
 
 We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world&rsquo;s most complex problems &mdash; for our customers, our communities, and the planet. You&rsquo;ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
 
 
 At Emerson, you&rsquo;ll see firsthand that our people are at the center of everything we do. So, let&rsquo;s go. Let&rsquo;s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let&rsquo;s go, together.
 
 
 
 Accessibility Assistance or Accommodation
 
 
 
 If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
 
 
 
 About Emerson
 
 
 
 Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
 
 
 With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
 
 
 We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you&rsquo;re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you&rsquo;ll find your chance to make a difference with Emerson. Join our team &ndash; let&rsquo;s go!
 
 
 
 No calls or agencies please.
 
</div>

Product Owner

Winn Foods

<div>
 
 
 Assistant Manager &ndash; Key Accounts (E-Commerce &amp; Quick Commerce)
 
 
 
 
 
 
 
 📍 Location: Pune, Maharashtra
 
 
 
 
 🏢 Company: Winn Foods
 
 
 
 
 🕓 Experience: 3&ndash;6 years | Industry: FMCG / Packaged Foods
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 We are seeking a dynamic and analytical Assistant Manager &ndash; Key Accounts (E-Commerce &amp; Quick Commerce) to manage and grow our online business across leading platforms. The ideal candidate will be responsible for driving revenue, managing day-to-day operations, and ensuring excellence in execution across e-commerce and quick commerce channels.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Manage and achieve monthly, quarterly, and annual revenue targets across assigned e-commerce and Q-commerce platforms.
 
 
 
 
 
 
 
 2. Ensure timely receipt and reconciliation of payments from all key accounts.
 
 
 
 
 
 
 
 3. Enhance ratings, reviews, and repeat purchase rates through customer feedback and service excellence.
 
 
 
 
 
 
 
 4. Oversee daily operations of e-commerce and quick commerce platforms to ensure seamless execution.
 
 
 
 
 
 
 
 5. Coordinate with cross-functional teams (Logistics, Customer Support, Marketing, and Production) to ensure smooth purchase order processing and fulfillment.
 
 
 
 
 
 
 
 6. Monitor and analyze platform APIs (OTIF, fill rates, appointment schedules) to optimize operational efficiency.
 
 
 
 
 
 
 
 7. Conduct competitor analysis and market research to identify opportunities for NPD (New Product Development) and new launches.
 
 
 
 
 
 
 
 8. Plan and execute platform-specific price promotions in collaboration with the marketing and leadership teams.
 
 
 
 
 
 
 
 9.Prepare and analyze performance reports using MS Excel and other Microsoft Office tools.
 
 
 
 
 
 
 
 Desired Candidate Profile
 
 
 
 
 
 
 
 &middot; Graduate / Post-graduate in Marketing, Business Management, or related field.
 
 
 
 
 
 
 
 &middot; 3&ndash;6 years of experience handling E-commerce or Quick Commerce key accounts in the FMCG / Packaged Foods sector.
 
 
 
 
 
 
 
 &middot; Strong understanding of platform operations (e.g., Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket).
 
 
 
 
 
 
 
 &middot; Excellent analytical, coordination, and communication skills.
 
 
 
 
 
 
 
 &middot; Proficiency in Microsoft Excel and PowerPoint is essential.
 
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 
 Winn Foods is one of India&rsquo;s fast-growing FMCG companies with a strong portfolio of food products. Join our passionate team and play a pivotal role in expanding our digital footprint across e-commerce and quick commerce channels.
 
 
 
 
 
 
 
 📩 Interested candidates can apply via LinkedIn or share their CVs at
 
 Sween.ahuja@adinathagro.in
 
 . Please Mention ur Current CTC, Experience, Expected CTC and Notice Period
 
 
 
 
 
 
 
 hashtag
 
 
 
 #ecommerce
 
 hashtag
 
 
 
 #jobalert
 
 hashtag
 
 
 <ul>
 <li>
 #hiring
 </li>
 </ul>
</div>

Assistant Manager – Key Accounts (E-Commerce & Quick Commerce)

AllianceBernstein

<div>
 
 Company Description
 
 
 
 As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients&rsquo; most valued asset-management partner.
 
 
 Insurance Operations/Accounting &ndash; Directing, reviewing and performing the GAAP/STAT accounting for Alternative Investment products, with a focus on Commercial Mortgage Loans, as well as Regulatory Reporting and full valuations of Insurance Client Assets. Researching new US GAAP and STAT Accounting requirements and establishing project plan for implementing. Also performs analysis and advisory services for new product development and potential external clients.
 
 
 Prime Responsibilities
 
 
 <ul>
 <li>
 Support accounting for a sizeable Commercial Mortgage Loan book
 </li>
 <li>
 Oversight of the technical configuration into Clearwater Analytics from servicer and AB systems
 </li>
 <li>
 Day to day oversight of the Clearwater processing for Commercial Mortgage Loan activity and data which ultimately feeds client ledger and Schedule B reporting
 </li>
 <li>
 Running data integrity checks in Clearwater to ensure that all security master and loan attributes are accurately populated for the CML assets
 </li>
 <li>
 Suspense account reconciliation to custodian
 </li>
 <li>
 Open Payable/Receivable monitoring with Commercial Mortgage Loan Operations team
 </li>
 <li>
 Client account ledger reconciliation
 </li>
 <li>
 Processing entries to Equitable accounting interface (journal entries) into the General Ledger
 </li>
 <li>
 Work within AB to develop processes and controls for new products, with focus on Commercial Mortgage Loans
 </li>
 <li>
 Work with internal and external audit teams for SOX and Substantive audits
 </li>
 <li>
 Ensuring data &amp; reporting are delivered timely and accurately with focus on monthly/quarterly/year-end activities
 
 
 </li>
 </ul>
 Secondary Responsibilities
 
 
 <ul>
 <li>
 Develop accounting and reporting packages for delivery to Equitable and Third-Party Accounting Teams
 </li>
 </ul>
 <ul>
 <li>
 Responsibility for producing accounting packages and journal entries for the following Private Alts products into the EQH General Ledger:
 </li>
 <ul>
 <li>
 Merger Arb Fund
 </li>
 <li>
 CLO Funds
 </li>
 <li>
 CarVal Residential Mortgages
 </li>
 <li>
 ECRED Fund
 </li>
 <li>
 AB Lend Fund (Private Credit Loans)
 </li>
 <li>
 Private Placements and other Specialty Direct Investments
 
 </li>
 </ul>
 </ul>
 Pune, India
 
 
 Pune, India
</div>

Commercial Mortgage Loan Accounting and Reporting Analyst

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 Responsible for the equipment&rsquo;s operation and maintenance (Fault Identification &amp; Isolation,
 
 
 configuration, alarm and performance) or network components to drive network efficiency
 
 
 and availability.
 
 
 <ul>
 <li>
 Ensure efficient and effective technical support to maintain optical transport network.
 </li>
 <li>
 Engineer would be maintaining the optical transport Network of Tata Communications
 </li>
 <li>
 Working in day shift supporting 24*7 L1 desk.
 </li>
 <li>
 Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation
 </li>
 <li>
 Hands on experience in handling Service level troubleshooting on SDH, DWDM OTN-ASON network.
 </li>
 <li>
 Maintain quality standards to achieve optimal levels of operation and KPI targets.
 </li>
 <li>
 Tracks and monitor network health KPIs to ensure optimal network performance.
 </li>
 <li>
 As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
 </li>
 <li>
 Responsible for maintaining smooth operations of optical transport network.
 </li>
 <li>
 He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.
 </li>
 </ul>
</div>

Jr Customer Service Executive - Customer Service Operations

Onit India

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Position Summary
 
 
 
 Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit&rsquo;s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:
 </li>
 <li>
 Provide front-line and ongoing technical support for Onit&rsquo;s products and solutions
 </li>
 <li>
 Develop and maintain expert knowledge on Onit&rsquo;s product suite
 </li>
 <li>
 Educate users on all functions and features of our product line
 </li>
 <li>
 Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
 </li>
 <li>
 Work in a fast paced and dynamic environment, with minimal oversight and direction
 </li>
 <li>
 Own projects end-to-end, from idea to completion
 </li>
 <li>
 Participate effectively as an individual and team contributor within a multifaceted technology environment
 </li>
 <li>
 Support delivery and implementation services as necessary
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1-2 years of related technical support or software implementation experience (SaaS software preferred)
 </li>
 <li>
 Demonstrated ability to quickly understand business requirements and expectations
 </li>
 <li>
 General understanding of programming fundamentals
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Excellent Microsoft Office Suite and general documentation proficiency
 </li>
 <li>
 Ability to multi-task and prioritize across several projects simultaneously
 </li>
 <li>
 Prior experience working on integrations is a plus
 </li>
 <li>
 Prior experience working on Business Process automation/management tools is a plus
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 
 
 and even pet insurance.
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Support Analyst I

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