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product manager - presales Jobs in Chennai

product manager - presales

senior product manager

technical product manager Jobs in Chennai

technical product manager

product specialist

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There&rsquo;s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 About the Role:
 
 
 
 We are looking to hire smart and passionate folks for our customer support team. The
 
 
 customer support team takes care of technical account management for all our customers.
 
 
 They help troubleshoot and resolve issues that customers might have and provide
 
 
 assistance as and when required. In this role, you will be providing dedicated customer
 
 
 support in an omnichannel environment to high-value customers and reputed brands.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull;Take ownership of customer issues reported and ensure that they are resolved within
 
 
 set SLAs.
 
 
 &bull; Diagnosing and troubleshooting problems and identifying solutions to resolve
 
 
 customer issues.
 
 
 &bull; Collaborate with other appropriate internal teams and represent the customers while
 
 
 figuring out solutions and workarounds.
 
 
 &bull; Following standard procedures for the proper escalation of unresolved issues to the
 
 
 appropriate internal teams.
 
 
 &bull; Document knowledge in the form of FAQs and knowledge base articles.
 
 
 &bull; Prepare accurate and timely reports, ensuring proper recording and closure of all
 
 
 reported issues.
 
 
 &bull; Work with various internal stakeholders to provide prompt and accurate feedback to
 
 
 customers.
 
 
 &bull; Handle high MRR customers and reputed brands.
 
 
 
 
 
 Requirements
 
 
 
 Must-haves:
 
 
 &bull; Minimum of 1- 6 years of work experience in a customer support role.
 
 
 &bull; Clear, concise, and effective written and oral communication skills.
 
 
 &bull; Customer-centricity and empathy towards customers and their needs.
 
 
 &bull; Proficient in diverse technologies with a knack for quickly adapting to new tools and
 
 
 products.
 
 
 &bull; Good interpersonal skills and ability to collaborate with various cross -functional
 
 
 teams to solve business and tech problems.
 
 
 &bull; Flexibility in working in different shifts/regions including Night shifts. This is absolutely
 
 
 mandatory because we follow a rotational shift policy with 6 months-1 year cycles.
 
 
 &bull; Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP,
 
 
 VPN,and firewalls.
 
 
 &bull; Operating Systems: Familiarity with common operating systems such as Windows,
 
 
 MacOS, and Linux.
 
 
 
 
 &bull; Must be willing to work in rotational shift (every 6 months)
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Good to have:
 
 
 
 &bull; Prior work experience in SaaS product companies in domains relevant to
 
 
 Freshworks' suite of products.
 
 
 &bull; Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).
 
 
 &bull; Collaboration tools: Familiarity with collaboration tools like Microsoft Teams, Zoom,
 
 
 or Slack.
 
 
 &bull; Cloud computing: Understanding of cloud platforms such as Amazon Web Services
 
 
 (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
 
 
 &bull; Knowledge of the SaaS business model, SaaS technologies, and related
 
 
 applications.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Product Specialist

Buckman

<div>
 
 Description
 
 
 
 Senior Supply Chain Specialist
 
 
 Location: Chennai, India
 
 
 Required Language: English
 
 
 Employment Type: Full-Time
 
 
 Seniority Level: Entry Level
 
 
 Travel Mode: Moderate
 
 
 
 About Us
 
 
 
 Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp, paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and is focused on building the capabilities and tools in support this.
 
 
 
 Purpose
 
 
 
 This position is primarily responsible for the effective and efficient support of our supply chain, customer service, distribution &amp; warehouse operations, compliance and regulations to achieve the highest level of order fulfilment, customer satisfaction and compliance, and in meeting our goals of profitability and cash flow as well as customers&rsquo; needs.
 
 
 Providing the operation analysis and making recommendations for proactively improving our inventory management, 3PL &amp; distribution, regulations and any operations related function
 
 
 In addition, you will be supporting Purchasing team with your regular inputs and be able to lead and manage a team of highly motivated people across APAC.
 
 
 
 Qualifications &amp; Experience
 
 
 
  Bachelor&rsquo;s degree in chemical or mechanical engineering
 
 
  Professional certification in Procurement or Sourcing
 
 
  7-10 years of Manufacturing and Sourcing experience in identifying, developing new sources and subcontractors for Tolling or subcontract operations and in sourcing Raw material, Intermediaries and finished chemicals
 
 
  Suitable candidates&rsquo; work experience should be from Process or Industrial or fine chemical industries is a must.
 
 
 
 Key Responsibilities
 
 
 
 Supplier Management
 
 
  Identify, evaluate, and onboard new suppliers and manufacturing subcontractors
 
 
  Conduct comprehensive supplier evaluations and maintain rating systems
 
 
  Lead contract negotiations and manage ongoing supplier relationships
 
 
  Monitor compliance and performance metrics across supplier network
 
 
  Support purchasing teams with strategic insights and recommendations
 
 
  Foster collaborative relationships across functional areas
 
 
 Strategic Operations
 
 
  Develop and implement cost reduction strategies for products and services
 
 
  Provide market intelligence and insights to enhance organizational preparedness
 
 
  Prepare comprehensive reports and actively participate in APAC and global meetings
 
 
  Identify opportunities to optimize subcontractor performance and operational efficiency
 
 
 Quality &amp; Compliance
 
 
  Ensure subcontractors meet quality standards and technical specifications
 
 
  Implement robust quality control measures and resolve quality-related issues
 
 
  Monitor regulatory compliance across all procurement activities
 
 
  Apply manufacturing principles and quality assurance methodologies
 
 
 Technical Skills &amp; Competencies
 
 
 
 Essential Technical Skills
 
 
 
 <ul>
 <li>
 SAP MM expertise with focus on Purchase modules (mandatory)
 </li>
 <li>
 SAP MRP system understanding
 </li>
 <li>
 Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
 
 
 </li>
 </ul>
 Language Requirements
 
 
 <ul>
 <li>
 Fluent in English, Tamil, and Hindi with excellent oral and written communication skills
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Strong project management capabilities
 </li>
 <li>
 Advanced negotiation skills and relationship management
 </li>
 <li>
 Data analysis and interpretation expertise
 </li>
 <li>
 Quantitative analysis and critical thinking abilities
 </li>
 <li>
 Complex problem-solving skills
 </li>
 <li>
 High ethical standards and professional integrity
 
 
 </li>
 </ul>
 
 Preferred Additional Skills
 
 
 
 <ul>
 <li>
 Experience with bidding and reverse bidding platforms
 </li>
 <li>
 Advanced data analytics capabilities
 </li>
 <li>
 Cross-cultural management experience in APAC markets
 
 
 </li>
 </ul>
 What We Offer
 
 
 Join Buckman's digital transformation journey and contribute to our mission of delivering sustainable chemical solutions globally. This role offers the opportunity to spearhead strategic initiatives champion operational excellence and drive significant business impact across our APAC operations. while working with cutting-edge technologies and diverse, talented teams.
 
 
</div>

Senior Supply Chain Specialist- Procurement

Ford Motor Company

<div>
 
 Job Description
 
 
 
 You will be part of the FCSD Retail marketing Team, playing a critical role in leveraging data science to drive significant business impact within Ford Customer Service Division. As a Data Analyst &amp; Systems Support Specialist, you will translate complex business challenges into data-driven solutions. This involves partnering closely with stakeholders to understand problems, working with diverse data sources (including within GCP), developing and deploying scalable Analytical models(Dashboards, Dashbots), and communicating actionable insights that deliver measurable results for Ford.
 
 
 
 Responsibilities
 
 
 
 As a Data Analyst :
 
 
 <ul>
 <li>
 Build an in-depth understanding of the business domain and data sources, demonstrating strong business acumen.
 </li>
 <li>
 Extract, analyze, and transform data using SQL for insights.
 </li>
 <li>
 Apply statistical methods and develop analytical models to solve business problems.
 </li>
 <li>
 Design and implement analytical solutions, contributing to their deployment, ideally leveraging Cloud environments.
 </li>
 <li>
 Work closely and collaboratively with stakeholders like NA business systems( DCDS/UDB) team, Dealer operation excellence team, Whole sale team &amp; GDIA within an agile development environment.
 </li>
 <li>
 For real-world impact, Integrate and operationalize Analytical models such as
 </li>
 <ul>
 <li>
 Project based insights using data,
 </li>
 <li>
 Dashboard building
 </li>
 <li>
 Ad-hoc requirements(reports or analytics)
 </li>
 <li>
 Frequency based report out
 </li>
 </ul>
 <li>
 Monitor the performance and impact of deployed models, iterating &amp; automating the work as needed.
 </li>
 <li>
 Present findings and recommendations effectively to both technical and non-technical audiences to inform and drive business decisions.
 
 
 </li>
 </ul>
 As a Systems Support specialist:
 
 
 <ul>
 <li>
 Support Certification of DMS for upgrade to a new specification recommended by NA DCDS team.
 </li>
 <li>
 Work with Stakeholders mentioned above to create scope for any DMS enhancement required for Business.
 </li>
 <li>
 Manage dealer data transfers, monitor fallen feeds, and coordinate with the DMS Support Desk.
 </li>
 <li>
 Track and resolve DTMS messages, support tickets, and escalate issues beyond agreed timelines.
 </li>
 <li>
 Resolve UDB queries and support DMS/Dealership personnel with accurate, timely responses.
 </li>
 <li>
 Train and coach Dealer Teams on UDB processes and effective use of the FCSD Dashboard.
 </li>
 <li>
 Conduct weekly governance to ensure timely issue resolution and continuous data flow.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 At least 3 years of relevant professional experience applying data science techniques to solve business problems. This includes demonstrated hands-on proficiency with SQL.
 </li>
 <li>
 Bachelor Degree in relevant field.
 </li>
 <li>
 Hands-on experience in conducting data analysis and drawing insights for the business.
 </li>
 <li>
 Hands on project experience in automobile aftersales or Customer service operations is an added advantage(Optional)
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiency in SQL, including the ability to write and optimize queries for data extraction and analysis.
 </li>
 <li>
 Proficiency in GCP(Big query), Advanced Excel, Alteryx workflow, Visualisation tools like Power BI &amp; Qliksense.
 </li>
 <li>
 Know how of Dealer management System in Auto OEM or any CRM systems used to manage customer transactions.
 
 
 
 </li>
 </ul>
 
 Functional Skills:
 
 
 
 <ul>
 <li>
 Proven ability to understand and formulate business problem statements.
 </li>
 <li>
 Ability to translate Business Problem statements into data science problems.
 </li>
 <li>
 Strong problem-solving ability, with the capacity to analyze complex issues and develop effective solutions.
 </li>
 <li>
 After sales experience with analytical skills, know how on dealer service
 </li>
 <li>
 Excellent verbal and written communication skills, with a demonstrated ability to translate complex technical information and results into simple, understandable language for non-technical audiences.
 </li>
 <li>
 Strong business engagement skills, including the ability to build relationships, collaborate effectively with stakeholders, and contribute to data-driven decision-making.
 </li>
 </ul>
</div>

Data Analyst & System Support Specialist

Leadec

<div>
 
 
 Company Description
 
 
 
 Leadec is a leading global service specialist for factories and their infrastructure. With headquarters in Stuttgart, Leadec generated sales of EUR 1.24 billion in 2023 and employs around 23,000 people worldwide. With over 60 years of experience, Leadec supports customers across the entire production supply chain at more than 350 sites. Their services include engineering, installation, maintenance, support, and digital solutions.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a
 
 CNC Maintenance engineer
 
 located in
 
 Chennai / Oragadam / Ennore
 
 .
 
 
 
 
 
 
 Qualification -
 
 BE Electrical / Diploma Electrical with 3 - 5 Years of experience
 
 
 
 
 
 
 Roles &amp; responsibility -
 
 
 
 
 
 <ul>
 <li>
 To attend service and maintenance calls on Heavy CNC machinery like Mazak,Toshiba, Toshulin, SNK, PAMA,etc.
 </li>
 <li>
 Knowledge on Trouble shooting in CNC HMI screen, Electrical/Electronic field elements, CNC system parts, PLCs, controllers and accessories.
 </li>
 <li>
 Able to read, decode Electrical, NC and PLC m/c drawings, Ladder, etc.
 </li>
 <li>
 Dismantling and Reassembly with precision and expertise of CNC machine parts is must.
 </li>
 <li>
 Proficient in analyzing difficult situations, quick solving of problems, and applying Good Maintenance standards &amp; practices.
 </li>
 <li>
 Ability to work in a team atmosphere and in individual situations.
 </li>
 </ul>
 
 
 
 
 Interested candidates can
 
 Apply
 
 
</div>

CNC - Maintenance Engineer - Electrical

Delibo

<div>
 We are seeking a highly motivated and experienced SEO with a minimum of 2
 
 
 years of hands-on experience in search engine optimization. As a SEO Specialist, the ideal
 
 
 candidate will be responsible for implementing and managing effective SEO strategies to
 
 
 improve our online visibility and drive organic traffic to our websites.
 
 
 Website Content development &amp; Management with Search Engine Optimization (SEO).
 
 
 Create Ads and Campaigns in social media and in digital space.
 
 
 Create designs for basic posters, Content for marketing.
 
 
 Required Candidate Profile
 
 
 <ul>
 <li>
 Minimum of 1 - 2 years of hands-on experience in SEO &amp; Website Development.
 </li>
 <li>
 Website Content development &amp; Management with Search Engine Optimization (SEO).
 </li>
 <li>
 Create Ads and Campaigns in social media and in digital space.
 </li>
 <li>
 Create designs for basic posters, Content for marketing.
 </li>
 <li>
 Proven track record of successful SEO strategy implementation and results.
 </li>
 <li>
 Strong understanding of search engine algorithms and ranking factors.
 </li>
 <li>
 Solid knowledge of on-page and off-page optimization techniques.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, business, or a related field is a plus.
 </li>
 <li>
 Expert in Social Media and Digital Marketing.
 </li>
 <li>
 Design skills (Canva / photoshop / Digital Videos).
 </li>
 <li>
 Good UI/UX design skills.
 </li>
 <li>
 Wordpress and Any digital marketing related certificate will be an added advantage.
 </li>
 </ul>
</div>

SEO Specialist

<div>
 
 Job Description
 
 
 
 We are seeking an enthusiastic and motivated Technical Product Manager to join our growing product team. This role offers a fantastic opportunity for an aspiring product professional to gain hands-on experience across the entire product development lifecycle. The ideal candidate will possess a foundational understanding of technical product management principles, a keen interest in technology, and practical experience using Jira. You will work closely with senior product managers, engineering teams, and other stakeholders to contribute to our product strategy and execution.
 
 
 
 Responsibilities
 
 
 
 
 Product Management &amp; Strategy:
 
 
 
 <ul>
 <li>
 Support the translation of Objectives &amp; Key Results (OKR) into detailed requirements, user stories, and acceptance criteria.
 </li>
 <li>
 Collaborate with engineering, architecture, and other Ford Business customers to facilitate the delivery of product features.
 </li>
 <li>
 Help manage and prioritize the product backlog, ensuring alignment with strategic goals and release plans.
 </li>
 <li>
 Participate actively in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
 </li>
 <li>
 Contribute to the monitoring and analysis of product performance metrics, identifying areas for optimization and improvement.
 </li>
 <li>
 Assist in preparing and maintaining product documentation, including feature specifications, user guides, training requirements and release notes.
 </li>
 <li>
 Effectively communicate product updates, progress, and technical details to internal stakeholders.
 
 
 
 </li>
 </ul>
 
 Jira Usage &amp; Workflow Facilitation:
 
 
 
 <ul>
 <li>
 Utilize Jira daily to manage tasks, create and update user stories, track risks &amp; issues, and monitor feature development progress.
 </li>
 <li>
 Navigate and understand complex Jira boards, dashboards, and reports to extract relevant information about team progress and project status.
 </li>
 <li>
 Collaborate effectively with cross-functional teams or other service teams within Jira, ensuring clear communication and task handoffs.
 </li>
 <li>
 Help ensure data accuracy and consistency within Jira tickets, adhering to established workflows and best practices.
 </li>
 <li>
 Understand how Jira supports Agile methodologies like Scrum and Kanban, and contribute to optimizing team workflows within the platform.
 </li>
 <li>
 Assist in generating basic reports and dashboards from Jira to provide insights into project health and team velocity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, Business, or a related technical field.
 </li>
 <li>
 1-3 years of experience in a product-focused role (e.g., Product Analyst, Business Analyst, Project Coordinator) or in a software development team.
 </li>
 <li>
 Demonstrable experience as a user of Jira for task management, issue tracking, and workflow progression within a product management team.
 </li>
 <li>
 Foundational understanding of Agile methodologies (Scrum, Kanban).
 </li>
 <li>
 Strong analytical and problem-solving skills, with an aptitude for learning new technologies and concepts quickly.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to articulate ideas clearly and concisely.
 </li>
 <li>
 Proactive, self-motivated, and eager to learn and grow within a fast-paced environment.
 </li>
 <li>
 Ability to work effectively both independently and as part of a collaborative team.
 </li>
 <li>
 Familiarity with other collaboration tools like Confluence is a plus.
 </li>
 </ul>
</div>

Technical Product Manager

Ideas2IT Technologies

<div>
 
 Job Role
 
 
 
 As a Product Owner, you will define the vision, strategy, and roadmap of digital products while owning and driving product development from ideation to execution. Acting as the bridge between business needs and technology, you will collaborate with engineering teams, designers, and client stakeholders to ensure high-quality product delivery. Your focus will be on product development and engineering, aligning efforts with client expectations while leveraging cutting-edge technologies. You will prioritize features, manage the backlog, and optimize engineering efforts to maximize value while ensuring alignment with the broader product vision and strategy.
 
 
 
 &zwj;Why Choose Ideas2IT
 
 
 
 Ideas2IT has all the good attributes of a product startup and a services company. Since we launched our products, you will have ample opportunities to learn and contribute. However, single-product companies stagnate in the technologies they use. In our multiple product initiatives and customer-facing projects, you can work on various technologies.AGI is going to change the world. Big companies like Microsoft are betting heavily on this (see here and here). We are following suit.We are developing a GenAI platform - Legacyleap, which converts legacy applications to modern technologies. We are tackling VB6/ASP.net to the latest .NET stack as the first candidate. You will have the opportunity to work on this.
 
 
 &zwj;
 
 
 &zwj;
 
 What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Opportunity to work on cutting-edge technologies like Generative AI, and across Data Engineering, Cloud, and App Development.
 </li>
 <li>
 Work on high-impact product development for both startups and enterprise clients.
 </li>
 <li>
 Gain experience in end-to-end product development, collaborating with top-tier engineering teams.
 </li>
 <li>
 Exposure to a fast-paced, innovation-driven environment with complex technical challenges.
 </li>
 <li>
 Work with seasoned professionals and domain experts in a highly collaborative culture.
 </li>
 <li>
 Competitive compensation, learning opportunities, and career growth in a high-end product engineering firm.
 
 
 </li>
 </ul>
 &zwj;
 
 
 
 Here&rsquo;s What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 10+ years of experience in product management or product ownership, preferably in technology-driven environments.
 </li>
 <li>
 Strong understanding of software development processes, including Agile methodologies.
 </li>
 <li>
 Strong technical acumen and ability to work with engineering teams on software development projects.
 </li>
 <li>
 Experience in Generative AI, Data Engineering, Cloud, or App Development (hands-on exposure preferred).
 </li>
 <li>
 Excellent problem-solving, analytical, and stakeholder management skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, engineering-driven environment.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Background in software engineering, data science, or cloud technologies.
 </li>
 <li>
 Certified Scrum Product Owner (CSPO) or similar Agile certification.
 </li>
 <li>
 Experience working with early-stage startups or fast-paced product engineering teams.
 </li>
 <li>
 Experience using tools like Jira, Confluence for backlog and project tracking.
 </li>
 <li>
 Familiarity with DevOps, CI/CD, and software release management
 
 
 </li>
 </ul>
 &zwj;
</div>

Product Owner

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