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product manager - presales Jobs in Chennai

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product manager presales

EPAM Systems

<div>
 
 We are looking for a highly skilled and proactive individual to take on the role of
 
 Lead Business Analyst
 
 with a presales focus.
 
 
 This is an opportunity to lead discovery sessions, drive RFP processes, and deliver strategic insights while interfacing between clients, sales, and development teams.
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with organizational goals
 </li>
 <li>
 Lead discovery sessions to explore solutions, define scope, and assess feasibility and technical frameworks
 </li>
 <li>
 Own presales activities by preparing proposals, conducting demonstrations, and conveying clear value propositions to clients
 </li>
 <li>
 Manage RFP responses, including solution design, pricing strategies, and ensuring compliance with requirements
 </li>
 <li>
 Facilitate communication between clients, sales, technical teams, and developers for seamless project execution
 </li>
 <li>
 Define and prioritize product backlogs, user stories, and acceptance criteria to align with development objectives
 </li>
 <li>
 Support implementation teams to ensure delivered solutions align with client expectations and predefined requirements
 </li>
 <li>
 Monitor emerging market trends, competitor landscapes, and technological advancements to inform strategic planning
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in roles such as Business Analyst, Product Manager, or Product Owner with a focus on discovery and presales
 </li>
 <li>
 9-15 years' expertise in software development lifecycle or agile methodology
 </li>
 <li>
 Showcase of client engagement skills, including proposal writing, RFP responses, and strategic communication
 </li>
 <li>
 Understanding of technical solutioning and alignment with business goals
 </li>
 <li>
 Familiarity with tools like JIRA and Confluence for project documentation and management
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Nice to have
 
 
 <ul>
 <li>
 Background in Finance, Healthcare, or Telecom industry solutions
 </li>
 <li>
 Competency in managing cross-functional teams with diverse stakeholder interests
 </li>
 <li>
 Familiarity with project management tools (JIRA, Confluence, etc.)
 </li>
 </ul>
</div>

Product Manager - Presales

ZoomInfo

<div>
 
 ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You&rsquo;ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won&rsquo;t just contribute. You&rsquo;ll make things happen&ndash;fast.
 
 
 
 
 
 About the role:
 
 
 
 The Solution Consulting team at ZoomInfo&nbsp; is made up of solution experts focused on enabling our customers and prospects to maximize the value that they get out of our solutions.&nbsp; We are problem solvers and strategic thinkers that are obsessed with making our customers successful.&nbsp; We sit at the intersection of Sales, Customer Success, Product Marketing, Product Management, and Engineering and work collaboratively with each to continue to drive value for our customers.&nbsp; We are a team of solution consultants that are customer centric and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful.&nbsp;
 
 
 We build trust and confidence with customers by mapping use cases, business objectives, and requirements to innovative solutions to solve complex problems that significantly impact our customers' success.&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Partner with AE&rsquo;s and AM&rsquo;s to discover customer needs and design solutions to solve complex customer challenges.&nbsp;&nbsp;
 </li>
 <li>
 Be the expert that articulates our solution capabilities through solution demonstrations anchored in the context of customer need and value&nbsp;
 </li>
 <li>
 Lead the technical aspects of the solution and customer evaluations while ensuring a memorable experience and delivering value to ensure the technical win
 </li>
 <li>
 Track and raise feature requests while collaborating closely with product management and engineering teams.&nbsp; Enhancements/capabilities and competitive intel
 </li>
 </ul>
 
 
 What You Bring:
 
 
 <ul>
 <li>
 Bachelors / Maters in Science Or Engineering
 </li>
 <li>
 3 to 5 years of experience as&nbsp;presales solution consulting or technical sales experience in SaaS or enterprise technology space
 </li>
 <li>
 
 Shift : Mandatory to work in 5 PM to 2 AM IST
 
 </li>
 <li>
 Self-starter and team player that excels working in an unstructured environment and can quickly grasp technical concepts
 </li>
 <li>
 Customer obsessed mindset with a knack for understanding and solving problems using technology solutions
 </li>
 <li>
 Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
 </li>
 <li>
 Proficient in delivering software demonstrations in-person and virtually
 </li>
 <li>
 Excellent interpersonal, communication, persuasion, presentation and writing skills
 </li>
 <li>
 Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc.
 </li>
 <li>
 Proven experience working with employees at all levels of an organization
 </li>
 <li>
 Previous experience designing solutions in a platform/multi product environment
 </li>
 <li>
 Experience with Demo2Win and Value Selling Methodologies
 </li>
 <li>
 Experience selling into Sales/Marketing/Data Ops, Sales Leadership, Data Science, and Marketing
 </li>
 <li>
 Experience working in Conversation Intelligence (Chorus, Gong), Sales Automation (ZI Engage, Salesloft, Outreach), Chat (ZI Chat, Drift), or ABM/Marketing Automation (6Sense, DemandBase, Marketo, Eloqua, Pardot)
 </li>
 <li>
 Experience in selling SAAS sales or marketing technology platforms that are feature rich and have numerous use cases across different types of customers and prospects
 </li>
 <li>
 Prior experience using or integrating with CRM systems such as Salesforce.com, Microsoft Dynamics, Hubspot, or Marketing Automation systems such as Marketo, Eloqua, Pardot
 </li>
 <li>
 Experience with recommending and demonstrating software solutions that have numerous applications to business leaders, to solve critical business challenges&nbsp;
 </li>
 </ul>
 
 
 
 
 About us:
 
 &nbsp;
 
 
 ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
 
 
 ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available&nbsp;here.
 
 
 ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
 
 
 &nbsp;
 
 
 For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
 
</div>

Solutions Consultant II

Ford Motor Company

<div>
 
 Job Description
 
 
 
 We are seeking an enthusiastic and motivated Technical Product Manager to join our growing product team. This role offers a fantastic opportunity for an aspiring product professional to gain hands-on experience across the entire product development lifecycle. The ideal candidate will possess a foundational understanding of technical product management principles, a keen interest in technology, and practical experience using Jira. You will work closely with senior product managers, engineering teams, and other stakeholders to contribute to our product strategy and execution.
 
 
 
 Responsibilities
 
 
 
 
 Product Management &amp; Strategy:
 
 
 
 <ul>
 <li>
 Support the translation of Objectives &amp; Key Results (OKR) into detailed requirements, user stories, and acceptance criteria.
 </li>
 <li>
 Collaborate with engineering, architecture, and other Ford Business customers to facilitate the delivery of product features.
 </li>
 <li>
 Help manage and prioritize the product backlog, ensuring alignment with strategic goals and release plans.
 </li>
 <li>
 Participate actively in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
 </li>
 <li>
 Contribute to the monitoring and analysis of product performance metrics, identifying areas for optimization and improvement.
 </li>
 <li>
 Assist in preparing and maintaining product documentation, including feature specifications, user guides, training requirements and release notes.
 </li>
 <li>
 Effectively communicate product updates, progress, and technical details to internal stakeholders.
 
 
 
 </li>
 </ul>
 
 Jira Usage &amp; Workflow Facilitation:
 
 
 
 <ul>
 <li>
 Utilize Jira daily to manage tasks, create and update user stories, track risks &amp; issues, and monitor feature development progress.
 </li>
 <li>
 Navigate and understand complex Jira boards, dashboards, and reports to extract relevant information about team progress and project status.
 </li>
 <li>
 Collaborate effectively with cross-functional teams or other service teams within Jira, ensuring clear communication and task handoffs.
 </li>
 <li>
 Help ensure data accuracy and consistency within Jira tickets, adhering to established workflows and best practices.
 </li>
 <li>
 Understand how Jira supports Agile methodologies like Scrum and Kanban, and contribute to optimizing team workflows within the platform.
 </li>
 <li>
 Assist in generating basic reports and dashboards from Jira to provide insights into project health and team velocity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, Business, or a related technical field.
 </li>
 <li>
 1-3 years of experience in a product-focused role (e.g., Product Analyst, Business Analyst, Project Coordinator) or in a software development team.
 </li>
 <li>
 Demonstrable experience as a user of Jira for task management, issue tracking, and workflow progression within a product management team.
 </li>
 <li>
 Foundational understanding of Agile methodologies (Scrum, Kanban).
 </li>
 <li>
 Strong analytical and problem-solving skills, with an aptitude for learning new technologies and concepts quickly.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to articulate ideas clearly and concisely.
 </li>
 <li>
 Proactive, self-motivated, and eager to learn and grow within a fast-paced environment.
 </li>
 <li>
 Ability to work effectively both independently and as part of a collaborative team.
 </li>
 <li>
 Familiarity with other collaboration tools like Confluence is a plus.
 </li>
 </ul>
</div>

Technical Product Manager

<div>
 About This Role EXL Health, a dedicated subdivision of EXL, is actively seeking a dynamic Product Manager to lead the development and management of innovative healthcare products focused on Fraud, Waste, and Abuse detection for US insurance Payment Integrity. This role is ideal for a creative problem solver who thrives in a fast-paced environment, excels at documentation, and is adept at gathering detailed requirements. As a data-focused organization, we integrate advanced analytics and sophisticated data models into our platforms, enhancing the effectiveness and intelligence of our solutions. Responsibilities:
 
 
 <ul>
 <li>
 Lead Product Vision and Strategy: Develop and communicate a clear vision for products that address complex challenges in healthcare, particularly in Fraud, Waste, and Abuse detection. Ensure products align with business goals and deliver substantial value.
 </li>
 <li>
 Manage Product Lifecycle: Oversee the entire product lifecycle, from ideation to launch and beyond. Use data-driven insights to inform product development and enhancements.
 </li>
 <li>
 Creative Problem Solving: Employ innovative thinking to solve complex challenges and enhance product value, ensuring that our solutions are at the forefront of the industry.
 </li>
 <li>
 Stakeholder Engagement: Build relationships and engage with internal teams, customers, and partners to gather comprehensive product requirements. Translate complex information into actionable product features.
 </li>
 <li>
 Documentation and Organization: Maintain meticulous records of product specifications and project timelines. Ensure documentation is clear, detailed, and serves as a roadmap for development teams and a reference for stakeholders.
 </li>
 <li>
 Drive Agile Processes: Facilitate agile, sprint-based project management, promoting rapid iteration and responsiveness to change. Required Qualifications:
 </li>
 <li>
 Proven Experience in Product Management: 5+ years of product management experience, preferably in the healthcare industry, demonstrating successful product planning and execution.
 </li>
 <li>
 Technical Background: Prior experience as a programmer or in a technical role is highly desirable.
 </li>
 <li>
 Strong Educational Background: Bachelor&rsquo;s or master&rsquo;s degree in Business, Healthcare Management, Engineering, or related fields.
 </li>
 <li>
 Exceptional Communication Skills: Ability to clearly articulate product ideas, research findings, and strategic priorities to a diverse audience.
 </li>
 <li>
 Knowledge of Agile and Sprint Methodologies: Extensive experience with agile working methods and sprint planning.
 </li>
 <li>
 Highly Organized: Demonstrated ability to manage multiple projects simultaneously, with exceptional organizational and time management skills. Why Join Us? At EXL Health, you will tackle interesting and critical problems in healthcare fraud, waste, and abuse detection. You&rsquo;ll have the unique opportunity to develop new platforms and tools from scratch, offering a high degree of ownership and the ability to significantly shape our products. This role allows you to impact both internal processes and B2B product offerings, positioning you at the forefront of innovation in a vital sector of healthcare. Join us to make a tangible difference in improving health outcomes and combating inefficiencies in the healthcare system.
 </li>
 </ul>
</div>

Senior Assistant Vice President

Adecco

<div>
 
 Looking for Immediate joiners
 
 
 
 
 
 Please find the below jD.
 
 
 
 
 <ul>
 <li>
 7 years of relevant experience in Business analysis and system analysis.
 </li>
 <li>
 This is a business analyst role with the combination of data analysis, system analysis and business analysis.
 </li>
 <li>
 Good to have candidates who have already worked with international clients.
 </li>
 <li>
 Good to have candidates with Fintech experience.
 </li>
 <li>
 Excellent in Communication
 </li>
 <li>
 3 Rounds of Interview.
 </li>
 <li>
 Work Location : Chennai /Bangalore(Hybrid Model).
 </li>
 <li>
 
 Please upload the profiles with one min video resume.
 
 </li>
 </ul>
 
 
 
 
 Business Analyst Job Duties and Responsibilities -Serve as a strategic relationship manager between Information Technology and a specific set of businesses. The BA serves as the primary technology consultant for business application(s), understands business processes, business practices, elicits and documents business requirements, and ensures that &bull; 7+ years of total experience, with a strong focus on business analysis and system analysis in financial services or related sectors.
 
 
 &bull; Experience using AI tools for research, analysis and reporting preferred
 
 
 &bull; Own and lead the Go to Market playbook, documentation
 
 
 &bull; Create the knowledge base artifacts for AI training, automation, and drive productivity gains for Product Operations
 
 
 &bull; Extensive experience in conducting system analysis and business analysis, with a customer-first mindset, ensuring that solutions align with user needs and market demands.
 
 
 &bull; Excellent communication skills and end-to-end ownership capabilities, facilitating effective collaboration with cross-functional teams and stakeholders.
 
 
 &bull; Demonstrated expertise in maintaining comprehensive documentation, including product and system documentation, ensuring clarity and consistency throughout the project lifecycle.
 
 
 &bull; Strong analytical and problem-solving skills, with experience in creating and utilizing analytical dashboards to drive data-informed decision-making and optimize business strategies.
 
 
 &bull; Ability to work in a fast-paced, dynamic environment, emphasizing collaboration with teams to integrate system and business analysis into the development process for innovative solutions.
 
 
 Cross -functional Collaboration with Product and Engineering teams
 
 
 Understanding user needs and collaboration with merchant lifecycle experiences and platform teams
 
 
 Executing data queries and maintaining funnel dashboards for post go live measurement
 
 
 Maintaining Merchant Onboarding and Lifecycle Documentation
 
 
 Writing EPICs and User Stories with Acceptance Criteria
 
 
 Writing / Reviewing PRDs
 
 
 Prioritization using an objective analytical framework
 
 
 Conflict management and resolution
 
 
 7+ Years of Total Experience
 
 
 Experience in System analysis and Business Analysis and Customer First Thinking
 
 
 Excellent in Communication and End to End Ownership
 
 
 Experience in maintaining product documentation
 
 
 Own and lead the Go to Market playbook, documentation
 
 
 Create the knowledge base artifacts for AI training, automation, and drive productivity gains for Product Operations
 
 
 
</div>

Business Analyst

Arcadia

<div>
 
 &nbsp;
 
 Who We Are:
 
 &nbsp;
 
 Arcadia is the global utility data and energy solutions platform. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability.Arcadia&rsquo;s Enterprise Energy Management Solutions are built on a foundational data platform that has been developed for over a decade and scaled across millions of customer facilities.&nbsp; We transform fragmented data and siloed processes into coordinated, enterprise-wide action with comprehensive solutions including:
 <ul>
 <li>
 Utility Bill Management:&nbsp; Lower utility costs and streamline bill management with automated bill payment, proactive error identification, optimized tariff structures, and budgeting &amp; forecasting.
 </li>
 <li>
 Energy Procurement Advisory: Source clean energy through a comprehensive evaluation of supply options - including traditional retail options and onsite and offsite resources &mdash; to effectively manage risks, reduce costs, and achieve corporate sustainability goals.
 </li>
 <li>
 Sustainability Reporting:&nbsp; Achieve compliance goals and track carbon emissions with standardized energy data and seamless integration with leading sustainability platforms.
 </li>
 </ul>
 Tackling an enterprise client&rsquo;s most critical energy challenges requires out-of-the-box thinking &amp; diverse perspectives. We&rsquo;re building a team of individuals from different backgrounds, industries, &amp; educational experiences. If you share our passion for ushering in the era of the clean, cost-effective electrons, we look forward to learning what you would uniquely bring to Arcadia!What we&rsquo;re looking for:
 
 We are seeking an experienced Senior Product Manager to join our Product team in India, focusing on building products, platforms, and tools that will enable effective and quality energy data to customers in a faster, secure, and reliable manner.&nbsp;
 
 
 This person will be responsible for creating and executing the product roadmap and leading product initiatives from conception to launch and subsequent iterations, by connecting user needs, technological capabilities, and business goals. This person should have experience building data products with significant scale and complexity and supporting both external and internal customers.
 
 
 This person will collaborate frequently with engineers, data entry, data science teams, other product managers locally &amp; globally, and cross functional teams like Customer Success, Operations etc. to ensure the success of their product.
 
 
 The ideal candidate is a self-starter, detail oriented, continuous learner, and a systems thinker who enjoys breaking complex problems into smaller steps that drive iterative product development and who can create and execute roadmaps and can coordinate cross-department initiatives and drive them to completion.
 
 What you'll do:
 <ul>
 <li>
 Create and own the product roadmap for your charter aligning to the overall business and product strategy that helps build and scale Arcadia&rsquo;s energy data products&nbsp;
 </li>
 <li>
 Define, prioritize, and build product initiatives and features that improve the scale, quality, and reliability of the data systems, tools, and applications
 </li>
 <li>
 Define detailed data pipeline flows that look at diverse, complex, and potentially messy data sets and pulls them together into clear usable data for our products and workflows
 </li>
 <li>
 Build product experiences for our support and operations teams looking at the data
 </li>
 <li>
 Write clear and detailed product requirements that can be easily understood by technical and non-technical audiences
 </li>
 <li>
 Collaborate cross-functionally with peers in Engineering, Operations, and Data Science to deliver products on time
 </li>
 <li>
 Uncover insights from analytics, data, and use cases that come from cross-functional partners in Customer Success, Operations, and other departments
 </li>
 <li>
 Constantly monitor and update on the progress of the initiatives to all the relevant stakeholders and the leadership team
 </li>
 <li>
 Balance long-term bets with short term improvements, optimizing for speed of learning and time to impact
 </li>
 <li>
 Champion (and model) AI tool usage (e.g., Gemini, Cursor) to drive productivity improvements both in product management and with your engineering team
 </li>
 <li>
 Drive technical learning and innovation by self-learning new technology stacks (AI, Snowflake, etc) and working with engineering to rapidly build in those versus legacy patterns
 </li>
 </ul>
 What will help you succeed:Must-haves:
 <ul>
 <li>
 Bachelors or Masters degree in engineering or business management from top universities
 </li>
 <li>
 8+ years of overall experience in software product management in SaaS or data/platform product companies and at least 6+ years of direct &amp; hands-on PM experience&nbsp;
 </li>
 <li>
 Experience building B2B&nbsp; software products, ideally with notable technical data complexity
 </li>
 <li>
 Experience working with globally distributed teams in multiple timezone environments
 </li>
 <li>
 Strong expertise with internal tools and systems in a medium to large enterprise and building complex systems around automation
 </li>
 <li>
 Demonstrated experience aligning and influencing cross-functional teams and diverse stakeholders&nbsp;
 </li>
 <li>
 Proven ability to break down complex problems into incremental product solutions&nbsp;
 </li>
 <li>
 Strong organizational and project management skills, and a proactive communication style
 </li>
 <li>
 Ability to think strategically&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 A growth mindset and comfort with ambiguity&nbsp;
 </li>
 <li>
 Demonstrated experience in leveraging AI tools and natural curiosity to continuously evolve with the industry
 </li>
 <li>
 Passion for our mission, sustainability, and helping drive a clean-energy future
 </li>
 <li>
 Experience working in a regulated vertical (ideally energy, but if not, a background in finance, telecom, healthcare would be helpful)
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Competitive compensation based on market standards&nbsp;
 </li>
 <li>
 We are working on a hybrid model with remote first policy
 </li>
 <li>
 Apart from Fixed Base Salary potential candidates are eligible for following benefits
 </li>
 <ul>
 <li>
 Flexible Leave Policy
 </li>
 <li>
 Office located in the heart of the city in case you need to step in for any purpose
 </li>
 <li>
 Medical Insurance (1+5 Family Members)
 </li>
 <li>
 Flexible Benefit Plan
 </li>
 <li>
 Awards and Bonus
 </li>
 <li>
 Annual performance cycle
 </li>
 <li>
 Quarterly engagement activities
 </li>
 </ul>
 <li>
 A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency
 </li>
 </ul>
 
 
 Eliminating carbon footprints, eliminating carbon copies.
 
 
 
 Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India
 
 
 Thank you
 
</div>

Senior Product Manager -Tariff Data

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 About Freddy AI
 
 
 
 
 
 Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products &mdash; from intelligent AI Agents &amp; chatbots, Copilots and AI Insights. We&rsquo;re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes.
 
 
 
 
 
 The Role
 
 
 
 
 
 As a Senior Product Manager on the Freddy AI team, you will take on a founder-like role, responsible for the end-to-end success of our most critical AI products. You will own and scale our flagship offerings&mdash;Freddy AI Agents and Freddy Copilot&mdash;by defining their vision, driving the roadmap, and delivering impactful outcomes. Your mission will be to translate the power of modern AI into elegant, responsible, and user-friendly solutions that solve real-world customer experience (CX) problems.
 
 
 
 
 This is a hands-on role for a product leader who can break down ambiguous problems, drive rapid innovation with cross-functional teams, and simplify complex AI capabilities into intuitive experiences.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 1. Product Ownership &amp; Vision:
 
 
 
 
 <ul>
 <li>
 
 Own the end-to-end product lifecycle for Freddy AI Agents and Freddy Copilot, from vision and strategy to roadmap planning and execution.
 
 
 
 </li>
 <li>
 
 Set ambitious goals, define success metrics, and operate with an owner's mindset to achieve significant business impact.
 
 
 
 </li>
 </ul>
 
 
 2. User-Centric Innovation:
 
 
 
 
 <ul>
 <li>
 
 Develop a deep understanding of user needs and CX problems to identify opportunities where modern AI (LLMs, RAG, Agentic systems) can provide elegant solutions.
 
 
 
 </li>
 <li>
 
 Drive hands-on product innovation, collaborating closely with Engineering, Data Science, and Design to conceptualize and ship high-impact features quickly.
 
 
 
 </li>
 <li>
 
 Simplify complex AI capabilities into intuitive, user-friendly experiences without sacrificing technical depth or performance.
 
 
 
 </li>
 </ul>
 
 
 3. Execution &amp; Iteration:
 
 
 
 
 <ul>
 <li>
 
 Drive a rapid, iterative execution process, including running experiments, measuring success, and adapting based on data and user feedback.
 
 
 
 </li>
 <li>
 
 Prioritize initiatives using clear frameworks to solve ambiguous and complex problems effectively.
 
 
 
 </li>
 </ul>
 
 
 4. Cross-Functional Leadership:
 
 
 
 
 <ul>
 <li>
 
 Act as the central hub for your products, ensuring alignment across Engineering, Design, Go-To-Market (GTM) teams, and senior leadership around a clear and compelling product strategy.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 6-8 years
 
 of experience working in global or cross-functional software teams within a software product company.
 
 SaaS experience is preferred.
 
 
 
 
 </li>
 <li>
 
 
 4+ years
 
 of core product management experience, with a proven track record of building and launching features for internet, software, or SaaS products.
 
 
 
 </li>
 <li>
 
 
 2+ years
 
 of experience specifically managing
 
 AI, Machine Learning (ML), or NLP-driven products
 
 .
 
 
 
 </li>
 <li>
 
 Direct experience managing the complete lifecycle of AI features and models&mdash;from conducting structured experimentation and deploying to production, to maintaining their efficacy over time.
 
 
 
 </li>
 <li>
 
 Past experience as a
 
 Data Scientist is highly valuable
 
 .
 
 
 
 </li>
 </ul>
 
 
 Skills Inventory
 
 
 
 
 
 
 Product Management &amp; Strategy:
 
 
 
 
 <ul>
 <li>
 
 
 Product Vision &amp; Roadmap:
 
 Ability to define a compelling product vision and translate it into a prioritized, actionable roadmap.
 
 
 
 </li>
 <li>
 
 
 Problem Decomposition:
 
 Skill in breaking down ambiguous, complex problems into manageable parts.
 
 
 
 </li>
 <li>
 
 
 Prioritization Frameworks:
 
 Expertise in using clear frameworks to make difficult trade-offs and prioritize work.
 
 
 
 </li>
 <li>
 
 
 Data-Driven Decision-Making:
 
 A strong bias for using data to make decisions, validate hypotheses, and measure success.
 
 
 
 </li>
 </ul>
 
 
 AI/ML Expertise:
 
 
 
 
 <ul>
 <li>
 
 
 AI Product Lifecycle:
 
 Deep understanding of the end-to-end process of building, deploying, and maintaining AI/ML models in production.
 
 
 
 </li>
 <li>
 
 
 Technical Acumen:
 
 Hands-on understanding of LLMs, prompt engineering, RAG, and Agentic systems, including their practical applications and trade-offs.
 
 
 
 </li>
 <li>
 
 
 Responsible AI:
 
 Knowledge of how to build and deploy AI solutions in a responsible and ethical manner.
 
 
 
 </li>
 </ul>
 
 
 Execution &amp; Collaboration:
 
 
 
 
 <ul>
 <li>
 
 
 Rapid Iteration:
 
 A bias for action and the ability to drive fast, iterative product development cycles.
 
 
 
 </li>
 <li>
 
 
 Cross-Functional Leadership:
 
 Exceptional communication and collaboration skills to effectively align Design, Engineering, GTM, and Leadership teams.
 
 
 
 </li>
 <li>
 
 
 User-Centricity:
 
 A deep obsession with the user and the ability to translate their needs into product requirements.
 
 
 
 </li>
 </ul>
 
 
 Bonus Points (Highly Desirable):
 
 
 
 
 <ul>
 <li>
 
 
 Domain Experience:
 
 Prior experience in CX, AI Agents, Chatbots, Knowledge Management, or customer service automation domains.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Product Manager

Explore 55+ Product manager presales in Chennai this September. Find roles across top companies and apply now to boost your career.