product support analyst

Hirable Solutions

<p><b>Systems Analyst &ndash; Change Financial</b></p><p><b>Role:</b></p><p>Provide product support and maintenance (S&amp;M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.</p><p>This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support appropriate systems for the payments product in real- time production environments.</p><p><b>Key Requirements for this role:</b></p><p><b>Must have knowledge and/or experience in:</b></p><ul><li>Java</li><li>SQL, PL/SQL scripts &bull; Rest API</li></ul><p><b>Good to have knowledge and/or experience in:</b></p><ul><li>Unix scripts</li><li>Python</li><li>Database Knowledge</li><li>Atlassian products (Confluence/Jira/OpsGenie etc.,)</li></ul><p><b>Soft Skills:</b></p><ul><li>Amicable personality with a constructive attitude and willingness to collaborate, learn, and teach others</li><li>Ability to manage and resolve incidents from live production environments</li><li>Ability to investigate the reported software problems and in documenting the same for developmentteams reference and usage</li><li>Ability to prioritise the workload with minimal guidance in an unpredictable and challengingenvironment</li></ul><p>Job Type: Contractual / Temporary<br/>Contract length: 12 months</p><p>Pay: &#8377;1,000,000.00 - &#8377;2,500,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Work from home</li></ul><p>Application Question(s):</p><ul><li>Are you Immediate Joiner?</li><li>Do you have work experience in Java?</li></ul><p>Experience:</p><ul><li>System Analyst: 6 years (Required)</li></ul><p>Work Location: Remote</p>

System Analyst- Product Support and Maintenance

<p><b>Systems Analyst &ndash; Change Financial</b></p><p><b>Role:</b></p><p>Provide product support and maintenance (S&amp;M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.</p><p>This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support appropriate systems for the payments product in real- time production environments.</p><p><b>Key Requirements for this role:</b></p><p><b>Must have knowledge and/or experience in:</b></p><ul><li>Java</li><li>SQL, PL/SQL scripts &bull; Rest API</li></ul><p><b>Good to have knowledge and/or experience in:</b></p><ul><li>Unix scripts</li><li>Python</li><li>Database Knowledge</li><li>Atlassian products (Confluence/Jira/OpsGenie etc.,)</li></ul><p><b>Soft Skills:</b></p><ul><li>Amicable personality with a constructive attitude and willingness to collaborate, learn, and teach others</li><li>Ability to manage and resolve incidents from live production environments</li><li>Ability to investigate the reported software problems and in documenting the same for developmentteams reference and usage</li><li>Ability to prioritise the workload with minimal guidance in an unpredictable and challengingenvironmen</li></ul><p>Job Type: Contract</p><p>Work Location: Remote</p>

Product Support and Maintenance-System Analyst

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Product Definition Analyst 3<div>
Common accountabilities:<br>
<br>
<ul><li>Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.</li><li>Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
</li><li>Works with a moderate level of guidance and direction from manager.</li></ul><br>
Specific accountabilities:<br>
<br>
Assess requirements<br>
<ul><li>Build, maintain and share the functional knowledge of our processes, services and usage of end user products.</li><li>Analyze business requirements submitted by Product Management.</li><li>Size specification and validation work.</li></ul><br>
Carry out functional design<br>
<ul><li>Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.</li><li>Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.</li></ul><br>
Overview validation<br>
<ul><li>Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity</li><li>Ensure traceability of tests with specifications</li><li>Ensure production integrity by investigating, validating and prioritizing reported incidents.</li></ul><br>
Manage relations with key stakeholders<br>
<ul><li>Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.</li><li>Interface with the customer during requirements understanding, functional specification, testing and implementation phases.</li></ul><br>
Participate to team events<br>
<ul><li>Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments...</li></ul></div><p></p><p><b>
Technical Exposure:</b></p><ul><li>Experience in API documentation (must have), XML, SQL</li><li>Exposure in Agile, SAFE</li><li>Aligned with application and business documentation</li><li>Specification</li><li>Good communication</li></ul><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><div><p>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p></div><p></p><div><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div></div><p></p>

Product Definition Analyst 3

ExxonMobil

<div></div><div><div><div><div><div>Location:
Bangalore, KA, IN
</div></div></div></div><div><div><div><div>Company: ExxonMobil<br>
</div></div></div></div><p></p><div><div><div><div><p><b>About us</b></p><br>
<p></p>
<p>At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world&rsquo;s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.</p><br>
<p></p>
<p>The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.</p><br>
<p></p>
<p>We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society&rsquo;s evolving needs. Learn more about <b>our What and our Why</b> and how we can<b> </b>work<b> together</b>.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
ExxonMobil&rsquo;s affiliates in India</b></h2></div><p></p><div><br>
<p>
ExxonMobil&rsquo;s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.</p><br>
<p></p>
<p>
ExxonMobil&rsquo;s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.</p><br>
<p></p>
<p>
ExxonMobil&rsquo;s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.</p><p><br>
The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil&rsquo;s operations around the globe.</p><p><br>
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.</p><p><br>
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.</p>
<p>
Job will be based at Bangalore, Whitefield office ( WFO) for 5 days in a week.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What role you will play in team</b></h2></div><p></p><div><br>
<p>
Supplier Performance (SP) Analyst is responsible for execution of the Supplier Performance Management processes. The SP Analyst makes sure that the necessary performance of suppliers are captured in the Supplier Intelligence Platform (SIP). The SPM Analyst will support in development, maintenance and distribution of SPM analytics used to interpret feedback results internally within and external to EM.</p>
<p>
The SPM Analyst will interface with the other Global Sourcing Analysts, Procurement leads / advisors, Category Managers &amp; other stakeholders to identify opportunity areas and to manage the continuous improvement of SP intelligence. The SP Analyst will be responsible for ensuring that feedback contributors (both internal and external to ExxonMobil) provide timely and appropriate feedback.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2><br>
</div><div><p>
</p><ul><li>Identify &amp; create new opportunities area for SPM process implementation</li>
<li>Seek opportunities to streamline processes, enhance data collection, and leverage technology for improved efficiency</li>
<li>Analyze and interpret data to identify trends, patterns, and areas for improvement</li>
<li>Utilize data analysis tools and interpretation skills to derive meaningful insights from SPM data</li>
<li>Gather and consolidate supplier performance data from Leads/ Advisors/Managers of Project, Procurement &amp; Technical functions</li>
<li>Review and accept feedback into Supplier Intelligence Platform (SIP)</li>
<li>Collaborate with Category Managers for updated performance of SRM suppliers</li>
<li>Manage feedback requests received from stakeholders</li>
<li>Present SPM related findings and recommendations to management, procurement teams, and cross-functional departments.</li>
<li>Continuously evaluate and enhance supplier performance management processes, tools, and methodologies</li>
<li>Stay updated with industry best practices and emerging trends in supplier performance management</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>About you</b></h2></div><p></p><div><br>
<p><b>
Required Skills &amp; Qualifications:</b></p><br>
<p></p>
<ul>
<li>Bachelor&rsquo;s degree in Engineering mechanical/electrical/chemical/industrial production (or similar)</li>
<li>Minimum 2 years of relevant experience in Engineering, Procurement or Supplier Performance Management</li>
<li>Proven problem-solving and analytical abilities including pattern detection, root cause analysis, and issue resolution</li>
<li>Able to work in an evolving and fast-paced environment and adjust to multiple priorities and timelines</li>
<li>Effective presentation, communication, interpersonal and planning skills</li>
<li>Effectively collaborate &amp; influence global stakeholders</li>
<li>Ability to network across Up, Downstream and Procurement organizations, influencing without authority</li>
<li>Ability to work across all equipment and materials technical disciplines</li>
<li>Ability to identify and drive work process updates to improve effectiveness in capturing business value</li></ul><br>
<p></p>
<p><b>
Preferred Skills &amp; Qualifications:</b></p>
<ul>
<li>Preferred experience in the Manufacturing industry (Preferably Oil &amp; Gas, Power, EPC)</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Your benefits</b></h2></div><p></p><div><br>
<p>
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:</p><br>
<p></p>
<ul>
<li>Competitive compensation</li>
<li>Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits</li>
<li>Retirement benefits</li>
<li>Global networking &amp; cross-functional opportunities</li>
<li>Annual vacations &amp; holidays</li>
<li>Day care assistance program</li>
<li>Training and development program</li>
<li>Tuition assistance program</li>
<li>Workplace flexibility policy</li>
<li>Relocation program</li>
<li>Transportation facility</li><br>
</ul>
<p>Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company&rsquo;s eligibility guidelines.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Stay connected with us</b></h2></div><p></p><div><br>
<ul>
<li>Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.</li>
<li>Follow us on LinkedIn and Instagram</li>
<li>Like us on Facebook</li>
<li>Subscribe our channel at YouTube</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
EEO Statement</b></h2></div><p></p><div><br>
<p>
ExxonMobil is an Equal Opportunity Employer:</p>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Business solicitation and recruiting scams</b></h2></div><p></p><div><br>
<p>
ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.</p></div></div></div><br>
<p></p>
<p>
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.</p><br>
<p></p>
<p>
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.</p><br>
</div></div></div></div><p><br>
<b>Job Segment: </b>Sustainability, CSR, Engineer, Electrical, Energy, Management, Engineering</p></div>

Supplier Performance Analyst

Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Product Maintenance &amp; Business Analyst<div><p><b>
Amadeus </b>is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.<br>
<br>
Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.</p><p></p><p>
The <b>&ldquo;Travel, Shopping &amp; Reservation&rdquo; (TSR)</b> division within Amadeus has a key product maintenance team. It has to its credit the development of some of the most technically complex and challenging products in the field of TSR Shopping &amp; Pricing Engine. You will be part of TSR Customer satisfaction Team.<br>
Your role would be that of a <b>product maintenance/business analyst</b> for the maintenance activities related to the backend products.</p></div><p></p><div><div><div><p><b>
In this role </b><b>you&rsquo;ll</b><b> find a chance to;</b></p></div><div><ul><li>
Be a part of a passionate team and have enough opportunity to interact with various people upon functional needs, with various stakeholders across the globe</li></ul></div><div><ul><li><b>
Issues handling</b> &ndash; making technical investigation on functional domain, based on technical evidence, using Linux machines and cloud</li></ul></div><div><ul><li><b>
Technical investigation</b> &ndash; The analyst for this specific role will be responsible from<b> investigating functional problems </b><b>in both </b><b>production </b><b>and test </b><b>environment</b>, as part of R&amp;D, as a shield between second level teams that take the incident and do the initial analysis, and the forth level development teams that make the deeper analysis upon need.</li></ul></div><div><ul><li><b>
Issue Prioritization</b> &ndash; of daily issues based on <b>severity</b> and <b>escalations</b></li></ul></div><div><ul><li>
Being accountable of the <b>weekly sheriff duties </b>&ndash; handling issue assignment to fellow team members, prioritization of the issues including escalations, following and keeping the mails up-to-date with relevant information on a weekly basis, done by each team member in turns</li></ul></div><div><ul><li>
Being accountable for the maintenance issues and their functional scope on mid-level, having an overall understanding of the product architecture and the relationship with other products</li></ul></div><div><ul><li>
Being accountable for the escalations on the issues the team is responsible from</li></ul></div><div><ul><li><b>
Actively contribute to daily Q</b><b>&amp;A</b><b> meetings</b> and monthly department meetings</li></ul></div></div><div><div><ul><li><b>
Write detailed maintenance related documents </b>on Confluence platform for issue resolution for future similar issues</li></ul></div><div><ul><li><b>
Coordinate</b> different steps and actors from different levels of maintenance, to ensure the resolution of the claimed issue on a functionality, including forming group chats, following the item resolution and keeping the right stakeholders in contact</li></ul></div><div><ul><li><b>
Collaborate</b> with the second and fourth level maintenance teams to finalize root cause identification and issue resolution, possible ad-hoc requests and summarize the findings</li></ul></div><div><ul><li>
Enable <b>automation</b> on some day-to-day maintenance activities, the ideation of new functionalities, services and technologies</li></ul></div><div><ul><li><b>
Improve day-to-day job</b> proposing new ideas, willing to give <b>constructive feedback </b>to all stakeholders -orally and written.</li></ul></div></div><p></p><div><div><p><b>
What we are looking for;</b></p></div><div><ul><li>
Previous IT customer support experience for backend applications</li></ul></div><div><ul><li>
Minimum 2 years of experience in a similar role, preferably within the airline or travel technology industry</li></ul></div><div><ul><li>
At least 4 years of experience in Maintenance Analysis or related fields</li></ul></div><div><ul><li>
Result driven mindset with an exceptional personality with great verbal, written, and visual communication skills.</li></ul></div><div><ul><li>
Advanced analytical skills, experienced in collecting, organizing, analyzing abundant data, and disseminating them as meaningful information</li></ul></div><div><ul><li>
Strong analytical mind and advanced problem-solving skills</li></ul></div><div><ul><li>
Ability to deal with ambiguity and change</li></ul></div><div><ul><li>
Ability to manage complex problems composed of priority shifting tasks and firm deadlines by employing effective methods</li></ul></div><div><ul><li>
Experience in mentoring teammates</li></ul></div><div><ul><li>
Experience in attending to the calls with internal stakeholders upon need for issue clarification or explanation.</li></ul></div><div><ul><li>
Strong team player with a collaborative mindset</li></ul></div></div><div><div><ul><li>
Eager to learn new technologies and products and challenges accepted.</li></ul></div><div><ul><li>
Minimum Bachelor&rsquo;s Degree at related fields.</li></ul></div><div><ul><li>
Proficiency in XML, JSON, YAML.</li></ul></div><div><ul><li>
Familiarity with SOAP, REST, Protobuf.</li></ul></div><div><ul><li>
Understanding of WSDL, OpenAPI/Swagger, JSON Schema, XSD.</li></ul></div><div><ul><li>
Linux and cloud environments (optional but beneficial).</li></ul></div><div><ul><li>
Good command of the English language</li></ul></div><p></p><div><p><b>
Nice to </b><b>have,</b></p></div><div><ul><li>
Aviation, GDS and NDC knowledge</li></ul></div><div><ul><li>
Amadeus product knowledge (SECO , ARDWeb etc.)</li></ul></div><div><ul><li>
Ticketing knowledge ( Re-issue , refund, revalidation)</li></ul></div><div><ul><li>
To have an idea about the functional errors related to products.</li></ul><p></p><p><b>
What can we offer you?</b></p><p></p><p>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.</p><p>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</p><p>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.</p><p>
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.</p><p>
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.</p><p>
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.</p><p>
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.</p><p>
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.</p><p></p><p><b>
Application process</b></p><p></p><p>
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resum&eacute;.</p><p></p><p>
Are you the one we&rsquo;re looking for? Apply now!</p><p>
#LI-EMEA</p></div></div></div><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><div><p>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p></div><p></p><div><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div></div><p></p>

Product Maintenance & Business Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Greetings!
</div><p>TCS India presents excellent opportunities for IT professionals.
</p><p>Role :- <b>Production Support Analyst</b>
</p><p>Experience:- 6-10 years
</p><p><b>Location:- Mumbai</b>
</p><p><b>Required Technical Skill Set:- .NET, PLSQL</b>
</p></div></div></div><div><div><div><b>Location</b></div>
<div>Mumbai</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>379324</div>
</div><div><div><b>Desired Skills</b></div>
<div>.NET | SQL</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Production Support Analyst

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