product support analyst

Booz Allen Hamilton

<div>Senior Product Support Analyst
The Opportunity:
As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you&rsquo;ll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you&rsquo;ll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems. You&rsquo;ll use your knowledge of integrated product support to assist Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acquisition, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acquisition cycles toward a modern, modular, and fast-paced &quot;rapid prototyping&quot; model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
Join us. The world can't wait.
What You'll Do:<ul><li>
Provide logistics support to a Middle Tier Acquisition, ACAT Acquisition, or Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.</li><li>
Support the development and maintenance of logistics documentation and deliverables.</li><li>
Assist with planning and coordination of logistics activities to support program acquisition and sustainment objectives.</li><li>
Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.</li><li>
Support Navy budget program review processes including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).</li><li>
Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.</li><li>
Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.</li><li>
Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items.</li></ul>
Join us. The world can't wait.
You Have:<ul><li>
4+ years of experience supporting Navy logistics, acquisition, or program management activities</li><li>
Experience supporting DoD Program Management Offices</li><li>
Experience supporting program documentation, briefings, and meeting coordination</li><li>
Experience with using Microsoft Office 365 Suite, including Word, Excel, PowerPoint, Teams, and SharePoint</li><li>
Ability to take initiative, manage competing priorities, and operate with minimal supervision</li><li>
Ability to pay strict attention to detail</li><li>
Top Secret clearance</li><li>
Bachelor's degree</li></ul>
Nice If You Have:<ul><li>
Experience supporting a NAVSEA Warfare Center or working at an Original Equipment Manufacturer (OEM) for Naval Weapons Systems</li><li>
Experience in a Middle Tier of Acquisition (MTA) Program Office</li><li>
Experience supporting Integrated Product Support (IPS) or lifecycle sustainment planning activities for Navy acquisition programs</li><li>
Experience with Navy supply chain, provisioning process, or Navy funding processes, including OPN-8 funding and Baseline Assessment Memorandum (BAM) processes</li><li>
Experience developing logistics deliverables, such as Interim Supply Support Plans (ISSPs) and sustainment documentation</li><li>
Experience coordinating with cross-functional teams, including engineering, acquisition, logistics, and fleet stakeholders</li><li>
Knowledge of Department of Defense acquisition lifecycle processes, including DoD 5000 series and sustainment planning</li><li>
Possession of strong analytical, research, organizational, and problem-solving skills</li><li>
Master's degree</li><li>
Lifecycle Logistics (LCL) or Program Management (PM) DAWIA Foundational Certification</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Senior Product Support Analyst

<div>Remote and Autonomous Systems Product Support Analyst, Senior
The Opportunity:
As a Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you&rsquo;ll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you&rsquo;ll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems. You&rsquo;ll use your knowledge of integrated product support to support Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support (IPS) elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acquisition, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acquisition cycles toward a modern, modular, and fast-paced &quot;rapid prototyping&quot; model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
What You'll Do:<ul><li>
Provide logistics support to a NAVSEA Acquisition Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.</li><li>
Support the development and maintenance of logistics documentation and deliverables.</li><li>
Assist with the planning and coordination of logistics activities to support program acquisition and sustainment objectives.</li><li>
Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.</li><li>
Support Navy budget program review processes, including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).</li><li>
Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.</li><li>
Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.</li><li>
Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items.</li></ul>
Join us. The world can't wait.
You Have:<ul><li>
4+ years of experience supporting logistics, acquisition, or program management activities</li><li>
Experience supporting DoD Program Management Offices</li><li>
Experience supporting program documentation, briefings, and meeting coordination</li><li>
Experience using Microsoft Office 365 Suite programs, including Word, Excel, PowerPoint, Teams, and SharePoint</li><li>
Ability to take initiative, manage competing priorities, and operate with minimal supervision</li><li>
Ability to pay strict attention to detail</li><li>
Ability to travel up to 25% of the time</li><li>
Secret clearance</li><li>
Bachelor's degree</li></ul>
Nice If You Have:<ul><li>
Experience supporting IPS or lifecycle sustainment planning activities for Navy acquisition programs</li><li>
Experience with Navy funding processes, including OPN-8 funding and BAM processes</li><li>
Experience with the Navy supply chain and provisioning process</li><li>
Experience developing logistics deliverables such as Interim Supply Support Plans (ISSPs) and other sustainment documentation</li><li>
Experience coordinating with cross-functional teams, including engineering, acquisition, logistics, and fleet stakeholders</li><li>
Knowledge of DoD acquisition lifecycle processes, including DoD 5000 series, and sustainment planning</li><li>
Possession of strong analytical, research, organizational, and problem-solving skills</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Remote and Autonomous Systems Product Support Analyst, Senior

DICK'S Sporting Goods

<div>At DICK&rsquo;S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world&rsquo;s greatest sports team, apply to join our team today!
OVERVIEW:
Welcome to Product Management at DICK&rsquo;S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.
Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member to join our technology team, partnering with product teams to bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.
Like an Athlete, our technology teams focus on speed, flexibility, durability, and resilience so that we are always ready for the next &lsquo;play.&rsquo; In Store Technology, we obsess over delivering tools and services that empower our teammates to create a seamless checkout experience for every Athlete who shops with us. Our Store Checkout team is dedicated to ensuring the final moment of the shopping journey is as smooth and delightful as the first. Come join a team where our mission is to make every store checkout experience a win!
This role will be responsible for creating and managing a wide range of artifacts that clearly describe our in‑store checkout and point‑of‑sale (POS) ecosystem, including functional and non‑functional requirements, end‑to‑end checkout flows, hardware and software integration points, data mapping, acceptance testing, and issue triage and resolution. A great candidate understands the fundamentals of retail checkout operations, POS systems, and incident management; especially the integrations and data flows required to support rapid, reliable, and secure transactions within a retail environment.
As a Product Analyst II, you will work closely with product managers, product designers and software engineers to deliver products and services that align to strategic priorities as well as achieve product-market fit. You will be an active participant in the organization and deliver high-quality products through the following:
Analytical Services 
As a Product Analyst II, you will support strategic analytic services in partnership with technology and business teammates. You will work within a portfolio domain and function to develop an in-depth understanding of the business, processes, services and operations.
Data Steward 
Where appropriate, you will act as a technical data steward for priority data domains where you will support efforts in documenting data definitions and key business metric calculations. This role is a critical enabler to ensuring the data moving through the system is governed and accurate.
Technical Requirements 
The Product Analyst II role partners closely with product managers to understand the strategic vision and roadmap of a product. You will work with the product manager on your team to identify and document technical specifications for product development. You will work with software engineering, data engineering and architecture to determine how to develop the solution to meet the product and customer expectations. As part of the team, you are accountable to partner with software engineering and product management on the testing and acceptance of technical requirements before shipping to production.
Operations Support 
You will implement maintenance and efficiency procedures, monitor product health and stability, gather system statistics and troubleshoot reported errors. Working back with the product team to ensure prioritization and resolution as quickly as possible.
Job Duties &amp; Responsibilities
Strategy &ndash; How you understand and plan within a product team that solves customer problems and drives market impact
Embrace Curiosity and Continuous Learning<ul><li>
Collects and organizes data to solve problems or answer questions</li><li>
Asks insightful questions to drive actionable insights</li><li>
Partners with the product management organization to share insights that inform product roadmaps</li><li>
Works closely with Product Management and Product Design to define opportunities for improvement within product portfolio</li><li>
Solves problems with a fresh perspective rooted in data</li></ul>
Execution &ndash; How you support and provide oversight to the design and delivery of solutions to our customers
The Product Analyst II role works with a product team, supporting day-to-day operations as follows:
Effectively Communicate
<ul><li>Transforms meaningful data into digestible and actionable insights</li><li>
Provides critical analysis without bias or expectations to inform product strategy</li><li>
Uses data analysis to effectively communicate the &ldquo;why&rdquo;</li><li>
Creates methodical and systemic guides for appropriate use and transformation of data</li><li>
Uses graphs, infographics and other methods to visualize data and support KPI measurement</li></ul>
Be a Steward of Data<ul><li>
Monitors and plans for appropriate compliance requirements</li><li>
Acts as a data steward and implements data governance requirements</li></ul>
Execute &amp; Deliver<ul><li>
Performs ad hoc analytics to resolve and inform accurate requirements gathering</li><li>
Documents data definitions and key business metric calculations</li><li>
Documents technical requirements in user story format for data engineering, machine learning engineering and software engineering teams to execute against</li><li>
Performs quality assurance testing on technical specifications to confirm feature acceptance</li><li>
Mines and merges data to develop insights on key business and technology challenges</li></ul>
QUALIFICATIONS:
Candidates for this role should have:<ul><li>
Experience working with product management, product design and software engineering in a modern development environment</li><li>
Understanding of software development lifecycle</li><li>
Foundational understanding of Scrum and Agile methodologies</li><li>
Experience with story writing, requirements gathering, and use case identification alongside product managers and designers</li><li>
Knowledge of business intelligence tooling and code base analytical tools</li><li>
Advanced understanding of metrics and monitoring methodologies</li><li>
Experience in building data requirements, data models and source to target mappings</li><li>
Experience as a data steward and executing on data governance requirements</li><li>
Comfortable working, combining and analyzing data from different source and maturity levels</li><li>
Use of graphs, infographics and other methods to visualize data and support KPI measurement</li><li>
Ability to navigate and collaborate across technology and business partners</li><li>
Strong written and verbal communication skills</li><li>
Excellent organizational skills</li><li>
Strong deductive reasoning skills &amp; experience with root-cause analysis frameworks</li><li>
Curious attitude and desire to learn</li><li>
Experience across the various touchpoints for in-store and omni retail</li></ul>
This is a fully remote position
This role is not eligible for immigration sponsorship.
#LI-KF1
VIRTUAL REQUIREMENTS:
At DICK&rsquo;S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:<ul><li>
Cameras must be on during all virtual interviews.</li><li>
AI tools are not permitted to be used by the candidate during any part of the interview process.</li><li>
Offers are contingent upon a satisfactory background check which may include ID verification.</li></ul>
If you have any questions or need accommodations, we&rsquo;re here to help. Thanks for helping us keep the process fair and secure for everyone! 

Targeted Pay Range: $83,000.00 - $138,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.</div>

Product Analyst II – Store Checkout (REMOTE)

HCA Healthcare

<div>Do you want to join an organization that invests in you as a(an) Senior Product Analyst Expanse ITOC? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">Position Summary
The Senior Product Analyst will report directly to the Command Center Manager, Expanse and work closely with the Expanse team and other business partners. This role will collaborate with various leaders, product owners, analysts, project managers, and technical solution providers across the enterprise to deliver on business needs related to the support of the EHR, aligned within the Expanse Corporate Command Center. The Senior Product Analyst will be accountable for the coordination of designated work efforts, escalation of issues, and support of associated areas to ensure a successful EHR implementation and ongoing operations. Organizational goal &ndash; eliminate/reduce customer impact and identify issues via alerting/monitoring prior to customer impact. Communicate to customers proactively and with urgency to provide product issues status when needed. Advocate for customers to enhance their experience with our technologies.
As assigned by leadership, this individual will ensure proper configuration, implementation, and integration for products to meet the needs of our key stakeholders while meeting IT security standards.
In some cases, this individual will need to act as a project manager, business analyst, product tester, etc.
Major Responsibilities:
<ul><li>Leverages HCA ITG ITSM products and tools in accordance with ITIL standards.</li><li>
Works ITSM queues responding to customer issues and requests within defined SLAs</li><li>
Works directly with the customer to resolve escalated issues.</li><li>
Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.</li><li>
Communicates relevant product information to user base and appropriate stakeholders. Includes flash message draft and sending for incidents, events, enhancements, changes and other communications defined by product leadership. Leverage standard ITG communication processes and tools.</li><li>
Analyze customer issues trends and provide permanent fix and/or automation. Actively participates with product team in stewardship to report on operational status of product.</li><li>
Track development fixes and publish to customer base and ITG.</li><li>
Provides training and education materials for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip them for customer first call/issue resolution as well as alert resolution (all interaction types, i.e. incidents, alerts, requests). Includes customer facing knowledge article publishing for users.</li><li>
Actively owns and participates in change validation testing and patching validation (as applicable and determined by product owner).</li><li>
Gathers and documents business, user, functional and non-functional requirements for in scope products.</li><li>
Work with vendors to ensure compliance with HCA IT expectations</li><li>
Establishes and maintains data integration between applications</li><li>
Establishes and maintains solid business relationships</li><li>
Ensures HCA and vendors abide by contract commitments</li><li>
Ensures HCA meets license requirements of vendors</li><li>
Provides data flow diagrams for applications and infrastructure</li><li>
Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility.</li><li>
Add infrastructure and other CMDB assets/relationships as needed based on new technology or modifications to the platform/infrastructure. Actively owns and participates in lifecycle management of assigned applications and infrastructure.</li><li>
 Decommissions applications as needed</li><li>
 Maintains vendor contacts and support matrix necessary for ITG Operations.</li><li>
 Ensures proper monitoring/alerting for availability and performance. Provides triage documentation for alerts.</li><li>
 Provides afterhours/on-call support</li><li>
 Has the ability resolve simple to complex production support issues</li><li>
Performs other duties as assigned</li><li>
Practices and adheres to the &ldquo;Code of Conduct&rdquo; philosophy and &ldquo;Mission and Value Statement.&rdquo;</li></ul>
Education &amp; Experience:
<ul><li>Bachelor's degree Preferred</li><li>
5+ years of experience in product of support Required</li><li>
Or equivalent combination of education and/or experience</li></ul>
Benefits</h5>
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Product Analyst Expanse ITOC opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Senior Product Analyst Expanse ITOC

World Wide Technology

<div><div>Qualifications</div>
<div>
</div><div>Required</div>
<ul>
<li>1&ndash;3 years of experience in business analysis, data analysis, product support, or sales operations</li>
<li>Strong analytical skills with ability to interpret data and identify insights</li>
<li>Ability to document requirements clearly and translate business needs into structured outputs</li>
<li>High attention to detail in testing, validation, and documentation</li>
<li>Strong communication skills across business and technical teams</li>
<li>Familiarity with business tools (e.g., CRM systems, Excel, Microsoft 365)</li>
<li>Ability to manage multiple tasks in a fast-paced, team environment</li>
</ul>
Preferred
<ul>
<li>Exposure to AI tools (e.g., Claude, ChatGPT, Copilot, or similar)</li>
<li>Experience with data analysis tools (e.g., Excel, Power BI, Tableau)</li>
<li>Understanding of sales workflows or customer-facing processes</li>
<li>Exposure to Agile or product delivery environments</li>
<li>Interest in AI, product management, or sales technology</li>
</ul>
<div></div><div>Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $60,000 to $70,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
</div><div></div><div>The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
</div><ul><li>Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
</li></ul><ul><li>Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
</li></ul><ul><li>Paid Time Off: PTO &amp; Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
</li></ul><ul><li>Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
</li></ul><div></div><div>We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
</div>Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

If you have any questions or concerns about this posting, please email taposting@wwt.com.

#LI-KP1

Requirements:
Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work&reg; for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!
<div>
</div>Roles Overview

The Associate Business Product Analyst supports the delivery and adoption of AI-enabled sales tools across the revenue lifecycle. This entry-level role focuses on data-driven validation, requirements documentation, and workflow testing to ensure AI capabilities are accurate, usable, and aligned to seller needs.

Working closely with Assocaite Business Product Managers and cross-functional teams, the analyst helps translate business needs into documented requirements, validates AI outputs and workflows, and uses data and feedback to support product readiness and adoption.

Core Accountability

Supports execution of requirements documentation, data analysis, and validation activities to ensure AI-enabled sales tools meet quality, usability, and release-readiness standards, enabling successful rollout and sustained adoption.

Why This Role Matters

This role helps turn AI capabilities into reliable, business-ready solutions. By combining structured requirements, data-driven validation, and workflow testing, the analyst ensures AI tools improve seller productivity, decision-making, and execution supporting measurable business outcomes

<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Requirements Documentation and Analysis</li></ul>
<ul><li>Assist in gathering, documenting, and refining business requirements for AI-enabled sales products</li>
<li>Translate seller needs and workflow gaps into clear problem statements and user requirements</li>
<li>Support definition of acceptance criteria for AI behavior, workflow integration, and release readiness</li>
<li>Maintain clear and structured documentation to support product development and testing</li>
</ul><ul><li>Data Analysis and Insight</li></ul>
<ul><li>Analyze adoption, usage, and performance data to identify trends, gaps, and opportunities</li>
<li>Support measurement of AI effectiveness (accuracy, usage patterns, workflow impact)</li>
<li>Prepare summaries and insights to inform product decisions and prioritization</li>
<li>Assist in tracking key metrics for pilots, releases, and ongoing adoption.</li>
</ul><ul><li>AI Output Validation</li></ul>
<ul><li>Execute structured validation of AI outputs (LLM responses, prompts, recommendations)</li>
<li>Assess accuracy, relevance, consistency, and adherence to defined guardrails</li>
<li>Identify defects, inconsistencies, and reliability issues and document findings clearly</li>
<li>Partner with product and technical teams to improve output quality</li>
</ul><ul><li>Seller Workflow Testing &amp; Validation</li></ul>
<ul><li>Support User Acceptance Testing (UAT) across key sales workflows (CRM, proposals, productivity tools)</li>
<li>Validate AI functionality against real-world sales use cases</li>
<li>Identify workflow friction, usability issues, and integration gaps</li>
<li>Escalate issues and contribute to resolution tracking</li>
</ul><ul><li>Adoption, Feedback &amp; Delivery Support</li></ul>
<ul><li>Track adoption metrics and support pilot and rollout activities</li>
<li>Collect, structure, and synthesize seller feedback into actionable insights</li>
<li>Maintain QA logs, testing artifacts, and release readiness checklists</li>
<li>Support development of training materials, FAQs, and workflow documentation</li></ul></div>

Associate Business Product Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Key Responsibilities
</div><ul><li> Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
</li></ul><ul><li> Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
</li></ul><ul><li> Experience querying data sources to investigate, validate, and explain data to business users
</li></ul><ul><li> Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
</li></ul><ul><li> Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
</li></ul><ul><li> Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
</li></ul><ul><li> Bachelor's degree or equivalent experience required</li></ul> 
<div> 
</div><div>Preferred Qualifications
</div><ul><li> Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
</li></ul><ul><li> Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
</li></ul><ul><li> Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
</li></ul><ul><li> Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
</li></ul><ul><li> Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues</li></ul> 
<div> 
</div><div>Salary Range : $70,000-$130,000 a year
</div><div>#LI-AS3
</div></div></div></div><div><div><div>Location</div>
<div>Cupertino, CA</div>
</div><div><div>Job Function</div>
<div>TECHNOLOGY</div>
</div><div><div>Role</div>
<div>Engineer</div>
</div><div><div>Job Id</div>
<div>406145</div>
</div><div><div>Desired Skills</div>
<div>Business Intelligence(BI) | Tableau | Data Analyst | Sales</div>
</div><div><div>Salary Range</div>
<div>$70,000-$130,000 a year</div></div></div></div><div></div>

Data Reporting Analyst - Production Support Engineer

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul> 
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

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