product support analyst

CloudMoyo

<div><b>Company Description</b><p><br>
CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as our FIRST with FORTE values we champion.</p><p>
FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers. In 2025, we introduced FIRST with FORTE, with the goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner.</p><p>
We pride ourselves on being one of Seattle&rsquo;s Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024! In 2021, we earned the Icertis Partner of the Year Award &ndash; FORTE Values, and in 2024 earned the Icertis Highest Delivery NPS Award.</p><p>
Interested in joining our team? Keep reading!</p><b><br>
Job Description</b><p><br>
Role Overview</p><p>
The Product Support Analyst (L1) will act as the first line of support for customers, leveraging technical skills and product expertise to resolve incidents efficiently. This role involves diagnosing, investigating, and resolving issues while coordinating with business teams, application owners, and infrastructure support to ensure SLA compliance.</p><p>
Key Responsibilities</p><ul><li>
Work as an L1 support team member to resolve customer product incidents.</li><li>
Diagnose, investigate, and implement workarounds for reported issues.</li><li>
Communicate effectively with stakeholders and close issues within agreed timelines.</li><li>
Respond to incidents (P1, P2, P3, P4) and adhere to escalation procedures.</li><li>
Collaborate with development teams for code changes or complex issue resolution.</li><li>
Troubleshoot business problems and implement secure, scalable product features.</li><li>
Take ownership of product features, provide bug fixes, and ensure cloud-scale performance.</li><li>
Work in shifts and support a 24x7 operational model.</li><li>
Follow ITIL best practices for incident handling.</li></ul><p>
Required Skills</p><ul><li>
Bachelor&rsquo;s degree in computer science or equivalent experience.</li><li>
Application support and customer handling experience (preferred).</li><li>
Understanding of ASP.NET applications (preferred).</li><li>
Excellent troubleshooting and problem analysis skills.</li><li>
Knowledge of shell scripting and databases (MS SQL preferred).</li><li>
Familiarity with web technologies; Azure experience is a plus.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent written and oral communication skills for diverse audiences.</li><li>
Ability to handle multiple tasks and adapt to changing environments.</li><li>
Strong organizational skills and self-starter attitude.</li><li>
Adequate knowledge (written &amp; verbal) of Spanish Language will be preferred.</li></ul><p>
Technical Knowledge Preferences</p><p>
ASP.NET, C#, Azure, Web API, SQL, Entity Services.</p><b><br>
Qualifications</b><p><br>
Certifications (Preferred)-Azure, SQL, ITIL, .NET.</p><p>
Experience-1&ndash;3 years</p><b><br>
Additional Information</b><p><b><br>
Life at CloudMoyo</b></p><p>
Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work.</p><p>
In 2025, we introduced FIRST with FORTE. This addition to our values aligns with our goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner. It&rsquo;s an extension of FORTE that focuses on our values as a larger organization, built on great employees.</p><p>
Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.</p><p>
If you&rsquo;re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.</p><p>
Curious about what it&rsquo;s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor.</p><p><b>
Four Rings of Responsibility:</b></p><p>
The company operates according to the Four Rings of Responsibility, which emphasizes maintaining the health and wellbeing of its employees. Our Four Rings of Responsibility include:</p><ul><li>
Take Care of Self</li><li>
Take Care of Family</li><li>
Take Care of Community</li><li>
Take Care of Business</li></ul><p>
 The Covid-19 pandemic has changed the way we view health and wellness, and from our Four Rings of Responsibility came our WellNest initiative. WellNest emphasizes employees to #TakeCareofSelf, ensuring wellbeing at a physical, emotional, and psychological level. WellNest offers opportunities for engagement, team collaboration, and supporting others in maintaining their wellbeing. This can involve pursuing a new hobby, attending individual experiences, or engaging in meaningful conversations with colleagues to learn from their experiences.</p></div>

Product Support Analyst (L1) - Work in shifts

HCA Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Product Analyst II Expanse ITOCHCA Healthcare</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>Colleague recognition program<br>
</li><li>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b><br>
</p><p>We are seeking a(an) Product Analyst II Expanse ITOC for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p>
<p>This position is responsible for implementation and support of MEDITECH Expanse applications. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA&rsquo;s Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner.
</p><p>GENERAL RESPONSIBILITIES</p><p></p><ul><li>
Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.</li><li>
Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.</li><li>
Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.</li><li>
Act as point contact for product while on shift during go-lives to resolve issues.</li><li>
Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
</li><li>Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
</li><li>Collaborate with business owners and the facilities to define requirements and solutions</li><li>
Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
</li><li>Builds positive relationships with business operations, ITG leadership, and vendors
</li><li>Provide routine support and maintenance for current production applications as assigned</li><li>
Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.</li><li>
Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.</li><li>
Address and provide operational support as needed and On-call responsibilities
</li><li>This role is focused on supporting the Expanse Provider and Nursing product teams specifically in the Order Management and Transfer of Care &ldquo;OM/ToC&rdquo; space.</li></ul><p></p><p>
RELEVANT EXPERIENCE (WORK/SCHOOL)</p><p></p><ul><li>
3+ years EHR Sup</li></ul><p>
EDUCATION
</p><p></p><ul><li>Bachelor&rsquo;s Degree Preferred
</li></ul><p>OTHER/SPECIAL QUALIFICATIONS</p><p></p><ul><li>
Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
</li><li>Able to establish and meet delivery dates</li><li>
Past EHR experience preferred</li><li>
Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner</li><li>
Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams</li><li>
Strong problem and issue resolution experience and create quality deliverables
</li><li>Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department</li><li>
Ability to work independently as well as with a team on complex projects.</li><li>
Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
</li><li>Excellent verbal and written communication skills
</li></ul><p></p><p>PHYSICAL DEMANDS/WORKING CONDITIONS</p><p></p><ul><li>
Prolonged sitting.</li><li>
Includes a schedule that has shifts occurring after normal business hours (evenings, nights, weekends and company holidays) and on-call support as required. Shifts are scheduled to cover a 24 hour/7 day a week support model. Staff must remain flexible and available to provide assistance for any/all disaster or emergency situations.</li><li>
Position is located in Nashville, Tennessee
</li><li>Some occasional travel required</li></ul><p></p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<p></p><p>&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder<br>
</p><p>If you find this opportunity compelling, we encourage you to apply for our Product Analyst II Expanse ITOC opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. <b>We are interviewing - apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Product Analyst II Expanse ITOC

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Product Maintenance Analyst<p><b>
Amadeus </b>is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.<br>
<br>
Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.</p><p></p><p>
<b> Your Mission: Product Definition &amp; Business Analyst &ndash; Shopping, Pricing, Orchestration</b>
</p><p>Welcome to the innovation frontline of shopping, pricing and <b>Orchestration</b>. As part of our <b>Shopping, Pricing and Orchestration Product Engineering Group</b>, you&rsquo;ll help redefine how travelers discover and book their journeys.</p><p><b>
You&rsquo;ll help us:</b></p><ul><li><p>
Reinvent how travelers search and compare options</p></li><li><p>
Maintain and evolve shopping, pricing and orchestration services</p></li></ul><p></p><p><b>
In this role you'll find a chance to;</b></p><p>
This Production Definition/Business Analsyt job deals with the full cycle of development activities on the search, shopping, pricing and orchestration services including:</p><ul><li><p>
Master functional complexity and architecture of our products and services</p></li><li><p>
Analyze complex requirements from customer and product management</p></li><li><p>
Design and refine solutions from a functional standpoint (interacting with functional architects, other analysts and developers), and review customer specifications</p></li><li><p>
Participate and own maintenance activities like issue resolution, documentation</p></li><li><p>
Handle evolutions of message grammar and configuration</p></li><li><p>
Deliver clear documentation including product functional specifications, user guides, handovers, trainings etc.</p></li><li><p>
Provide functional walkthroughs</p></li><li><p>
Obtain specification sign-off after review with development, QA and product management</p></li><li><p>
Write test documents and execute when needed</p></li><li><p>
Contribute to product quality by giving inputs for the Test strategy and by reviewing customer Brush Tests and Test plans</p></li><li><p>
Follow-up on all development cycle steps until delivery to customers</p></li><li><p>
Make transition/handovers to internal stakeholders</p></li><li><p>
Work in close collaboration with internal stakeholders like developers, QA engineers, previous level maintenance teams, sometimes inside an Agile team in SAFe methodology</p></li></ul><p></p><p><b>
What we are looking for;</b></p><ul><li><p>
2&ndash;4 years of experience in product definition or solution design</p></li><li><p>
Strong analytical, design, testing and maintenance skills</p></li><li><p>
Collaborative mindset, good communication and presentation skills</p></li><li><p>
Experience with service-oriented and event-driven architectures</p></li><li><p>
Knowledge of cloud services (SaaS, PaaS, IaaS)</p></li><li><p>
API expertise (SOAP, RESTful, Protobuf)</p></li><li><p>
Familiarity with metadata/service contracts (WSDL, OpenAPI, JSON Schema)</p></li><li><p>
Experience on test tools like Postman, RobotCode, ALM Octane</p></li><li><p>
Agile/SCRUM mindset</p></li></ul><p></p><p><b>
Bonus points if you:</b></p><ul><li><p>
Know the airline sector or GDS systems (Amadeus, Galileo, Sabre)</p></li><li><p>
Take ownership and deliver practical, innovative ideas</p></li><li><p>
Understand the software lifecycle and communicate with clarity</p></li><li><p>
Have experience with Linux/Unix, Python/Shell scripting</p></li><li><p>
Thrive in collaborative, global environments</p></li></ul><p></p><p><b>
What can we offer you?</b></p><p></p><p>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.</p><p>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</p><p>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.</p><p>
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.</p><p>
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.</p><p>
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.</p><p>
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.</p><p>
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.</p><p></p><p><b>
Application process</b></p><p></p><p>
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resum&eacute;.</p><p></p><p>
Are you the one we&rsquo;re looking for? Apply now!</p><p>
#LI-EMEA</p><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><div><p>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p></div><p></p><div><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div></div><p></p>

Product Maintenance Analyst

Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

Pluralsight

<div><div>Job Description:</div><div>
The Design and Product Operations Analyst plays a critical role in enhancing product performance and customer satisfaction. This position is responsible for facilitating the voice of the customer by triaging feedback and translating insights into clear inputs for product strategy and prioritization. The role partners closely with Design and Product Management leadership to strengthen design and product operations maturity across tools, processes and ways of working.</div><div></div><div>
This role also focuses on tool enablement and operational rigor, ensuring teams have the structure, education and reporting needed to plan, prioritize and deliver effectively. The ideal candidate is a proactive problem-solver who thrives in ambiguity, brings strong analytical skills and is motivated by driving continuous improvement across Design and Product Operations.</div><div></div><div>
Who you&rsquo;re committed to being:</div><ul><li><div>
You enjoy learning and are open to new ways of doing things.</div></li><li><div>
You are not afraid to be yourself, experiment, make mistakes, ask questions and voice concerns.</div></li><li><div>
When communicating you are self-aware, insightful, and proactive.</div></li></ul><div></div><div>
What you&rsquo;ll do:</div><ul><li><div>
Triage and manage customer feedback to inform product strategy, roadmap decisions and prioritization.</div></li><li><div>
Partner with Design and Product Management leadership to define and track PM metrics, project health and operational reporting.</div></li><li><div>
Support prioritization frameworks and Product Development Lifecycle practices, extending and reinforcing existing operating models as the organization scales.</div></li><li><div>
Support the design and facilitation of Design and PM craft growth initiatives, including workshops and programs focused on PM health, effectiveness and continuous improvement.</div></li><li><div>
Enable and optimize tools and workflows to improve team efficiency and visibility.</div></li><li><div>
Contribute to the creation, documentation, and implementation of standardized Design and Product Operations processes across the organization.</div></li><li><div>
Collaborate with cross-functional partners to identify, unblock and resolve operational challenges.</div></li><li><div>
Provide backup support for key Design and Product operations meetings, including facilitation and coordination when needed.</div></li><li><div>
Contribute to and evolve the Productboard maturity program, including cleaning up existing structures, creating a more strategic taxonomy and establishing supporting processes, documentation and assets.</div></li><li><div>
Educate teams on Productboard best practices while promoting, monitoring and reinforcing consistent usage.</div></li></ul><div></div><div>
Experience you&rsquo;ll bring:</div><ul><li><div>
Experience supporting challenging org-wide initiatives that require a high degree of critical thinking</div></li><li><div>
A developing ability to navigate ambiguity and bring structure to evolving systems and processes.</div></li><li><div>
Emerging experience critiquing, improving and implementing product or operational workflows.</div></li><li><div>
Analytical background preferred, with comfort using data to inform decisions and measure impact.</div></li></ul><div></div><div>
Requirements:</div><ul><li><div>
Requires a minimum of 3 years of related or equivalent experience; or 2+ years with an advanced degree.</div></li><li><div>
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.</div></li></ul><div></div><div>
Why you&rsquo;ll love working here:</div><ul><li><div>
We&rsquo;re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</div></li><li><div>
We&rsquo;re mission driven and guided by our culture pillars</div></li><li><div>
We have a strong commitment to diversity and belonging</div></li><li><div>
We cultivate a culture of trust, autonomy, and collaboration</div></li><li><div>
We&rsquo;re lifelong learners and champion team member growth and advancement</div></li><li><div>
We&rsquo;ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.</div></li></ul><div></div><div>
About us:</div><div>
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today&rsquo;s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.</div><div></div><div><i>
Physical Requirements:</i></div><div><i>
This role is primarily performed in an office or home office setting and involves standard computer-based work.</i></div><div></div><div><i>
EEOC Statement &amp; Accommodations Statement:</i></div><div><i>
Bring yourself.</i><i> Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.</i></div><div></div><div><i>
If you need an accommodation to apply, interview, or perform essential job functions,</i></div><div></div><div><i>
Pay Transparency:</i></div><div><i>
The annual US base salary range for this role is $62,800 - $87,200 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.</i></div><div></div><div><i>
Applications must be submitted within 90 days after the initial posting date to be considered.</i></div><div></div><div><i>
Recruiting Scam Notice:</i></div><div><i>
Please be aware of recruiting scams. We&rsquo;ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.</i></div><div></div><div><i>
#LI-DB1</i></div><div><i>
#LI-Remote</i></div></div>
<br><div><div><p>About Us</p><div><div><div><div><div>
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today&rsquo;s tech workforce. Thousands of companies, government organizations, and individuals around the world rely on our platform to support critical technology skill development in areas that are crucial to innovation, including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.</div><div></div><div>
We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands-on, immersive learning experiences designed to help individuals skill-up faster.</div></div></div></div></div></div></div><p></p>

Product Operations Analyst

Extensible IT Solutions

<div><h1 class="jobSectionHeader"><b>Production Support Analyst
</b></h1><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><h2 class="jobSectionHeader">The Production Support Analyst (India) is a technically focused front-line analyst who triages, reproduces, and troubleshoots client-reported issues across Hexure SaaS products (e.g., FireLight, IXN). The role emphasizes rigorous investigation in lower environments, code-reading proficiency in C# (without coding), and high-quality escalations to US counterparts for production-related actions.<br>
</h2><p></p><p><b>About Hexure India:<br>
</b></p><p></p><p>Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do &ndash; and always have our customers best interest in mind.<br>
</p><p></p><p><b>Employment Benefits Package Includes:<br>
</b></p><p></p><ul><li>100% employer paid medical insurance for family, 100 % employer paid accidental insurance.
</li></ul><ul><li>100% employer paid term insurance.
</li></ul><ul><li>Pre-tax savings programs and retirement planning programs.
</li></ul><ul><li>Parking, Team Building Activities, Employee Appreciation Events.
</li></ul><ul><li>Hybrid work schedule.
</li></ul><ul><li>Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave.
</li>Casual work environment with 5-day week.<br>
<li>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Collaboration &amp; Access Context (India):
</b></h2><h2 class="jobSectionHeader">India Production Support team members operate without direct access to the US production environment. They perform investigation and reproduction in lower environments (e.g., DEV/QA/UAT), prepare complete technical escalations, and partner with the US Production Support and Engineering teams for production log retrieval, configuration changes, and deployments.
</h2><h2 class="jobSectionHeader"><b>Support Window &amp; Shifts:
</b></h2><h2 class="jobSectionHeader">Hexure offers live client support from 8:00am to 8:00pm EST. India team members work schedules aligned to India Standard Time (IST) with planned overlap to the US support window for effective collaboration and handoffs.
</h2><h2 class="jobSectionHeader"><b>Deliverables &amp; Performance Measures:
</b></h2><h2 class="jobSectionHeader">&bull; Acknowledge, triage, and resolve cases in Jira Service Management within SLAs; communicate status and next steps clearly to clients and internal stakeholders.
</h2><h2 class="jobSectionHeader">&bull; Reproduce issues in non-production environments; analyze logs/payloads, API calls (REST/SOAP), and transmission artifacts (SFTP/HTTP).
</h2><h2 class="jobSectionHeader">&bull; Read and interpret C# to understand probable root cause paths; document findings and recommended workarounds or fixes for review.
</h2><h2 class="jobSectionHeader">&bull; Prepare complete escalations to US Production Support/Tier 2&ndash;3, including repro steps, environment details, payloads, logs, and certificate/endpoint information.
</h2><h2 class="jobSectionHeader">&bull; Contribute at least one knowledge article per month; update runbooks and troubleshooting workflows.
</h2><h2 class="jobSectionHeader"><b>What will make you successful:
</b></h2><p>&bull; Perform first-contact investigation and confirm environment/permissions; maintain ticket hygiene and correct categorization/prioritization.
</p><p>&bull; Execute standard runbooks for account provisioning, connectivity checks, and configuration questions across FireLight and IXN.
</p><p>&bull; Participate in joint troubleshooting sessions with US teams; ensure timely and structured handoffs across time zones.
</p><p>&bull; Identify incident patterns; suggest preventive actions and documentation/process improvements.
</p><p>&bull; Support regression/validation in lower environments ahead of releases; update KB with known issues and resolutions.
</p><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2><h2 class="jobSectionHeader">&bull; 0 to 2+ years in application/SaaS support or integration support.
</h2><h2 class="jobSectionHeader">&bull; Hands-on exposure to transmission protocols (SFTP, HTTP), APIs/Web Services (REST/SOAP), and certificates.
</h2><h2 class="jobSectionHeader">&bull; Ability to read C# and navigate IDEs to trace execution paths; familiarity with ACORD XML structures is a plus.
</h2><h2 class="jobSectionHeader">&bull; Proficiency with Jira Service Management and documentation platforms (Confluence/SharePoint).
</h2><h2 class="jobSectionHeader">&bull; Strong communication skills and experience collaborating across geographies and time zones.
</h2><p>&bull; Jira Service Management; Confluence/SharePoint for documentation.
</p><p>&bull; IDE (read-only diagnostics), Postman/REST clients, SFTP/FTP clients, certificate management tools.
</p><p>&bull; Internal debugging utilities and log viewers.<br>
</p><p></p><p><b>Core Values:<br>
</b></p><p></p><ul><li><b>Courage </b>: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed.
</li></ul><ul><li><b>Accountable: </b>We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers.
</li></ul><ul><li><b>Resilient </b>: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles.
</li></ul><ul><li><b>Inquisitive </b>: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation.
</li></ul><ul><li><b>Nimble: </b>We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments.
</li></ul><ul><li><b>Growth: </b>At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth.<br>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Where We See This Role Going:
</b></h2><ul><li>&middot; Senior Production Support Analyst
</li>&middot; Tier 2 Production Support Analyst<br>
<li>
</li></ul><p></p><p><b>Expected hours of Work:
</b></p><p>This is a full-time position with regular office hours Monday through Friday.<br>
</p><p></p><p>This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
</p><p>A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
</p><p>This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</p></div><p></p>

Production Support Analyst

Mondelēz International

<p></p><div><div><p>Job Description</p><p></p><p><b>
Are You Ready to Make It Happen at Mondelēz International?</b></p><p></p><p><b>
Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><p></p><p>
The Sales &amp; Business Analyst will be a critical support function for the Mondelēz Away From Home Channel, primarily supporting the National Account Manager, Broadline Distributors (focused on Sysco, US Foods, and PFG), while also providing analytical and reporting support to the broader non-commercial team.</p><p></p><p>
This role requires a highly organized, analytical, and communicative individual capable of transforming complex sales and distribution data into actionable insights. The Analyst will be essential in tracking performance, managing core data processes, and assisting in resolving customer service-related issues to ensure the smooth execution of national distributor strategies.</p><p></p><p><b>
Key Responsibilities</b></p><p><b>
National Account Support &amp; Analysis</b></p><ul><li><b>
Performance Reporting:</b> Generate and maintain routine and ad-hoc performance reports using distributor business intelligence platforms (e.g., case volume data, operator pull-through) to track sales, distribution, and program compliance for Sysco, US Foods, and PFG.</li><li><b>
Financial &amp; Trade Management Support:</b> Assist in tracking and analyzing trade investment and program accruals, ensuring alignment with contracts and program governance. Support the preparation of financial models and profitability analyses related to distributor agreements.</li><li><b>
Data Integrity &amp; Management:</b> Manage and update key business data within internal systems (e.g., HubSpot CRM) and maintain accuracy in tracking initiatives, opportunity pipelines, and forecasting inputs.</li><li><b>
Presentation Development:</b> Prepare data-driven content, slides, and compelling selling stories for Quarterly Business Reviews (QBRs) and joint business planning sessions led by the National Account Manager.</li></ul><p></p><p><b>
Customer Service &amp; Issue Resolution</b></p><ul><li><b>
Communication Hub:</b> Serve as a key analytical resource for customer service-related issues stemming from distributor or operator interactions (e.g., pricing discrepancies, distribution gaps, compliance issues).</li><li><b>
Root Cause Analysis:</b> Utilize strong analytical skills to investigate and diagnose the root cause of service-related problems, collaborating with Supply Chain, Finance, and Field Sales to propose effective solutions.</li><li><b>
Stakeholder Communication:</b> Clearly communicate complex analytical findings and resolution statuses to internal stakeholders and, when necessary, external distributor contacts, ensuring high levels of customer satisfaction and partnership continuity.</li></ul><p></p><p><b>
Broader Team &amp; Non-Commercial Support</b></p><ul><li>
Provide analytical, data-gathering, and reporting support to the Verticals Customer Business Leader and other non-commercial team members as needed, assisting with general business planning and performance tracking outside of the primary broadline focus.</li></ul><p></p><p><b>
More about this role</b></p><p></p><p><b>
Job specific requirements:</b></p><ul><li>
Minimum of <b>3 years</b> of experience in an analytical, business intelligence, finance, or sales role, preferably within the CPG, Foodservice, or Broadline Distribution industry.</li><li><b>
Analytical Background:</b> Demonstrated <b>strong analytical background</b> with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li><b>
Technical Skills:</b><b>Expert proficiency in Microsoft Excel</b> is required, including complex formulas (e.g., VLOOKUPs, pivot tables, INDEX/MATCH), data modeling, and visualization for generating actionable reports. Experience with CRM systems (e.g., HubSpot) and business intelligence tools is a plus.</li><li><b>
Communication:</b> Excellent written and verbal <b>communication skills</b> with the ability to articulate complex data insights simply and effectively.</li><li><b>
Customer Focus:</b> Experience and comfort addressing <b>customer service-related issues</b> or internal requests by performing detailed analysis, escalating appropriately, and communicating resolutions clearly.</li></ul><p></p><p><b>
Travel requirements: </b>Ability to travel <b>10% to 20%</b> to distributor headquarters, internal business planning sessions, or regional offices as required.</p><p></p><p>
Salary and Benefits:</p><p></p>
The base salary ranges for this position are shown below; the exact salary depends on several factors such as experience, skills, education, and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.Washington base salary range: $77,969 to $99,093California base salary range: $68,640 to $93,962 Any other location base salary range: $68,100 to $93,665In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays, and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.<p></p>
No Relocation support available<p></p><p>
Business Unit Summary</p><p></p><p>
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands&mdash;including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products &mdash;are close at hand for our consumers across the country.
</p><p></p><p>Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.</p><p></p><p>
For more information about your Federal rights, please see <b>eeopost.pdf</b>; <b>EEO is the Law Poster Supplement</b>; <b>Pay Transparency Nondiscrimination Provision</b>; <b>Know Your Rights: Workplace Discrimination is Illegal</b></p><p></p><p>
Job Type</p><p></p>
Regular<p></p>
Account Management<p></p>
Sales</div></div><p></p>

Sales & Business Analyst - Broadline Distribution Support

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