product support analyst

Epsilon

<div><b>Overview</b><br>
<b>About Business Unit:</b><br>
SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
<br>
<br>
Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.
<br>
<br>
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
<br>
<br>
<b>Responsibilities</b><br>
<ul><li>
Ability to analyze, troubleshoot and resolve customer issues.
</li><li>Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
</li><li>Good abilities to build relationships and strong Customer focus
</li><li>Serves as customer contact for technical and service related problems
</li><li>Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
</li><li>Ability to deal with stressful situations with colleagues and customers
</li><li>Must have the ability to communicate effectively in English language both verbal and written
</li><li>Documenting troubleshooting and problem resolution steps, by determining best course of action.
</li><li>Should be able to understand development code for debugging purposes when needed.
</li><li>Ability to learn and adapt to new technologies based on organization needs
</li><li>Ensure all tickets meet the targets for resolution, escalation, documentation &amp; completion.
</li><li>Train and mentor team members and perform other duties as assigned.
</li><li>Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
</li><li>Create and report product improvement ideas including functional enhancements and supportability improvements.
</li></ul><br>
<b>Qualifications</b><br>
<ul><li>
Bachelor's Degree in computer or engineering related field (or related field experience).
</li><li>Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.
</li><li>Support Application running on Java/.net, with the ability to understand the code.
</li><li>RHEL operating system (certification preferred)
</li><li>A good AWS, Networking and Communication protocol knowledge
</li><li>Experience in Oracle DB and writing simple to medium complex sql queries
</li><li>Shell/Perl Scripting experience with a good knowledge of API, Webhooks &amp; HTML.
</li><li>Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
</li><li>Should be a self - driven individual and be able to independently handle the assignments.
</li><li>Development background in Java or .net would be a plus.
</li><li>Willingness to work in a 24/7 shifts.
</li></ul><br>
<b>Additional Information</b><br>
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.<br>
<br>
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.<br>
<br>
Our pillars aren't just words. They're how we show up every day.<br>
<ul><li><b>
People centricity: </b>We focus on employee well-being in an environment where colleagues truly care about each other.</li><li><b>
Collaboration:</b> We work together, support one another, and collectively achieve goals.</li><li><b>
Growth:</b> There are endless opportunities for growth through learning, development and career advancement.</li><li><b>
Innovation: </b>We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li><b>
Flexibility:</b> We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul><br>
Our values guide us to create value for our clients, our people and consumers.<br>
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul><br>
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.<br>
<br>
<b>Epsilon is an Equal Opportunity Employer.</b>
<br>
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.</div>

Senior Product Support Analyst

LMDMax Corp

<p><b>Product Analyst (SaaS) &ndash; Night Shift | Jaipur (Onsite)</b></p><p><b>Company:</b> LMDmax Corp<br/><b>Salary:</b> ₹25,000 &ndash; ₹35,000 per month<br/><b>Shift:</b> 5:30 PM &ndash; 3:30 AM (US Time Zone Support)<br/><b>Experience:</b> 0&ndash;2 Years<br/><b>Location:</b> Jaipur (Onsite)</p><p><b>About LMDmax Corp</b></p><p>LMDmax Corp is a fast-growing technology-driven company specializing in last-mile delivery solutions, including Fleet Management, Hiring &amp; Onboarding, Performance &amp; Coaching, and Payroll &amp; Compliance services. Headquartered in New Jersey, we empower delivery businesses with advanced SaaS platforms to streamline operations, enhance performance, and ensure compliance.</p><p><b>Role Overview</b></p><p>We are looking for a proactive and analytical <b>Product Analyst</b> who will act as the bridge between clients, operations, and the product team. This role is ideal for someone experienced in SaaS products, client interaction, and product support.</p><p>You will work closely with US-based clients during night shifts, ensuring seamless product adoption and issue resolution.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver engaging product demonstrations to clients</li><li>Handle and resolve product-related queries and support tickets</li><li>Coordinate with product, engineering, and operations teams to troubleshoot issues</li><li>Gather client feedback and translate it into actionable product improvements</li><li>Analyze usage data and support metrics to identify trends and opportunities</li><li>Maintain clear documentation of issues, enhancements, and user stories</li><li>Serve as the primary product knowledge resource for customers</li></ul><p><b>Required Qualifications</b></p><ul><li>B.Tech in Computer Science, IT, or a related field</li><li>0&ndash;2 years of experience in Product Analyst / Client Support Analyst roles (SaaS preferred)</li><li>Strong communication and presentation skills</li><li>Excellent analytical and problem-solving abilities</li><li>Experience using CRM or ticketing tools such as Freshdesk, Zendesk, or HubSpot</li><li>Ability to work onsite in Jaipur during night shifts</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience conducting product training or onboarding sessions</li><li>Understanding of SaaS metrics (retention, churn, usage analytics)</li><li>Strong attention to detail with a customer-first mindset</li></ul><p><b>Why Join LMDmax?</b></p><ul><li>Opportunity to work with international clients</li><li>Exposure to a growing SaaS product environment</li><li>Collaborative and performance-driven culture</li><li>Clear growth opportunities within Product &amp; Customer Success</li></ul><p>If you are tech-savvy, client-focused, and ready to grow in a fast-paced SaaS environment, we would love to hear from you.</p><p><b>Apply now and be part of a company redefining last-mile delivery technology.</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹25,000.00 - ₹30,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Product Analyst

More Retail Private Limited

<div>
 <p>
  At
  <strong>
   More Retail Private Limited
  </strong>
  , we&rsquo;re redefining how India shops for groceries &mdash; blending strong offline retail presence with fast-growing digital commerce. With a customer-first mindset and a data-driven culture, we are building smarter, more seamless shopping experiences every day.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   Product Analyst
  </strong>
  who is passionate about solving real customer problems through insights, experimentation, and measurable impact.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Product Analyst
  </strong>
  who will handle user/product issues using a data-driven approach. This role works closely with Business, Product, and Engineering teams and is not a ticket-closing support role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Investigate production/user issues using SQL and system data
  </li>
  <li>
   Identify root causes (bug, data issue, or process gap)
  </li>
  <li>
   Work with engineers to reproduce and resolve problems
  </li>
  <li>
   Write Python scripts for data fixes and automation
  </li>
  <li>
   Analyse logs/APIs and trace user journeys across systems
  </li>
  <li>
   Identify recurring issues and recommend product improvements
  </li>
  <li>
   Perform ad-hoc analysis for business/product problem statements
  </li>
  <li>
   Create basic documentation and runbooks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;5 years in Product Analyst/ Application Support / Product Support
   </strong>
  </li>
  <li>
   <strong>
    Strong SQL (joins, aggregations, window functions)
   </strong>
  </li>
  <li>
   <strong>
    Working knowledge of Python (scripting/pandas)
   </strong>
  </li>
  <li>
   Analytical mindset and debugging ability
  </li>
  <li>
   Familiarity with APIs, JIRA/Postman, and basic Linux
  </li>
  <li>
   Retail/e-commerce/supply chain exposure is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You'll Thrive Here If You:
  </strong>
 </p>
 <ul>
  <li>
   Believe internal efficiency is a competitive advantage
  </li>
  <li>
   Think every operational bottleneck is a product opportunity waiting to be discovered
  </li>
  <li>
   Love translating between "business speak" and "tech speak"
  </li>
  <li>
   Get excited about both helping teams solve immediate problems AND preventing future ones
  </li>
  <li>
   Prefer making decisions based on data while staying grounded in business reality
  </li>
  <li>
   Find satisfaction in seeing internal teams work faster because of your insights
  </li>
  <li>
   Think "this could be automated" when you see manual processes
  </li>
  <li>
   Measure success by both adoption rates AND business impact
  </li>
 </ul>
</div>


ION Group

<div><div><div><b>Your Role<br>
</b></div><div></div><br>
<div>In the role of a Technical Analyst, you will - Support, Collaborate, Implement and be the voice of our product users with the intention to build and improve ION Products for our customers that include Tier 1 banks and Fortune 100 global corporations.</div><div></div><div><br>
As a technical analyst you will work with ION customers to:-</div><div></div><ul><li><br>
Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary.</li><li>Deploy ION products and work with customers on their projects.</li><li>Analyze data to determine usage trends and recommend optimum solutions.</li><li>Manage customer platforms hosted in ION data centers.</li><li>Strive for long term stable solutions and automate repetitive tasks.</li><li>Work effectively within teams with minimal supervision.</li></ul></div>
<div><div><h3 class="jobSectionHeader"><b>Your Contribution</b></h3><ul><li><ul><li>
Resolve complex business issues and communicate effectively to Internal teams and ION clients.</li><li>
Gather regular feedback from ION customers and communicate to internal teams.</li><li>
Build in-depth understanding of ION customers, their business requirements and how they are</li><li>
using ION products.</li><li>
Work with internal teams for continuous improvement.</li><li>
Automate complex business processes and make a positive impact to client businesses.</li><li>
Reduce business process complexity.</li><li>
Increase organizational efficiency through automation.</li><li>
Liberate people from performing repetitive manual tasks.</li><li>
Help ION&rsquo;s clients gain a competitive advantage by using our products.</li><li>
Own client relationships through excellent, timely, and efficient solutions and service.</li><li>
Operate in a follow-the-sun support model providing excellent services to ION customers.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Your Growth</b></h3><ul><li><ul><li>
You will work closely with the ION product teams and clients to learn about:</li><div></div><li><b><br>
In-depth knowledge of:</b></li><li>
Concepts of financial domain to build world class products.</li><li>
E2E Software Product support and development practices.</li><li>
Strong focus on continuous learning to become technically and conceptually proficient.</li><li>
Strong relationship with several top tier ION clients, learn about their business and help them automate mission critical business processes.</li><li>
Foundational product support and implementation skills while working with subject matter experts.</li><div></div><li><b><br>
Personality traits in an Imaginative and Positive culture:</b></li><li>
Passionate</li><li>
Expressive</li><li>
Intelligent</li><div></div><li><b><br>
Expertise in Client Services:</b></li><li>
Support</li><li>
Deployment</li><br>
<li>
Exposure in Product Management</li></ul></li></ul></div></div>
<div><div><b>Our Company:</b></div><div></div><div><br>
We&rsquo;re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we&rsquo;ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.<br>
</div><div></div><br>
<ul><li>Over 2,000 of the world&rsquo;s leading corporations, including 50% of the Fortune 500 and 30% of the world&rsquo;s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
</li><li>Over 800 of the world&rsquo;s leading banks and broker-dealers use our electronic trading platforms to operate the world&rsquo;s financial market infrastructure.<br>
</li></ul><div></div><br>
<div>ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,</div><div></div><div><br>
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.</div><div></div><div><br>
Learn more at iongroup.com.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Technical Analyst (B.Tech), 2026 Special Drive Leadership Development Program

Makai Labs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Production Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  About Makai
  <br/>
  <br/>
 </strong>
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Makai Labs is seeking a
 <strong>
  client-facing Production Support Analyst
 </strong>
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 <br/>
 <br/>
 This is a critical role with
 <strong>
  coverage expectations aligned to client needs
 </strong>
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  </li>
  <li>
   Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  </li>
  <li>
   Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  </li>
  <li>
   Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  </li>
  <li>
   Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  </li>
  <li>
   Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  </li>
  <li>
   Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  </li>
  <li>
   Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The ideal candidate will be able to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with empathy and precision in high-pressure situations (both written and verbal).
  </li>
  <li>
   Operate with strong judgment around urgency, prioritization, and escalation.
  </li>
  <li>
   Translate ambiguous client reports into actionable internal tickets with complete context.
  </li>
  <li>
   Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  </li>
  <li>
   Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  </li>
  <li>
   Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  </li>
  <li>
   Establish and follow support workflows, including triage, escalation, and communication cadences.
  </li>
  <li>
   Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  </li>
  <li>
   Own client-facing incident communications and coordinate internal status updates.
  </li>
  <li>
   Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  </li>
  <li>
   Handle ad-hoc, high-priority requests with urgency and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
  </li>
  <li>
   US-based, able to work primarily within Eastern Time business hours.
  </li>
  <li>
   Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  </li>
  <li>
   Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  </li>
  <li>
   Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  </li>
  <li>
   Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  </li>
  <li>
   Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting workflow automation, data platforms, or enterprise operational software.
  </li>
  <li>
   Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  </li>
  <li>
   Experience creating runbooks, knowledge-base articles, and support process improvements.
  </li>
  <li>
   Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  </li>
  <li>
   Familiarity with accounting, audit, or professional services firms.
  </li>
  <li>
   Experience in a dedicated/embedded client support model vs. shared support team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core values for Makai employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a flexible, innovative and creative thinker
  </li>
  <li>
   Be congenial and a team player
  </li>
  <li>
   Be self-sufficient
  </li>
  <li>
   Be self-driven with an ownership mentality
  </li>
  <li>
   Have a strong work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role, Eastern time zone
  </li>
  <li>
   Opportunities to work in-person with local colleagues
  </li>
  <li>
   Generous PTO (planned with coverage continuity in mind)
  </li>
  <li>
   Free health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Career growth &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $75K - $85K
 <br/>
 <br/>
</div>


Production Support Analyst

Invesco

<div><div>As one of the world&rsquo;s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.</div><div></div><div>
Job Description</div><div></div><div>
Who we are</div><div></div><div><br>
With over $2.2 trillion of assets under management, Invesco is one of the world&rsquo;s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world&rsquo;s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, thoughtful colleagues, and a global employer with social values, explore your potential at Invesco.</div><div></div><div><br>
Your Team</div><div>
We are looking out for FOO Analyst I to work as part of Front Office Operations (FOO). Front Office Operations is a global team supporting Global Fund Managers for business operations and are directly engaged with the portfolio management process. The FOO Analyst I will work in building efficient front office processes and procedures as well as help support Fund Managers in resolving issues related to their Investments process so Fund Managers can focus on alpha generation.</div><div>
FOO Team is built on five major investment practices, and the FOO Analyst I would be responsible for supporting those.</div><ul><li><div>
Investment Platform Management - Management and continuous improvement of the investment team operating platform.</div></li><li><div>
Portfolio Interactions &ndash; Monitoring and management of defined support components of the investment portfolio.</div></li><li><div>
Trade Execution Support - Monitoring and management of defined support components of trading.</div></li><li><div>
Client and Product Lifecycle &ndash; Management of client and product lifecycle activities pertaining to the investment team</div></li><li><div>
Regulatory and Policy Implementation &ndash; Management and implementation of regulations and policies that relate directly to investments.</div></li></ul><div></div><div><br>
Your Role</div><div>
Key Responsibilities / Duties:</div><ul><li><div>
Working knowledge of operations and end-to-end workflows across the asset classes</div></li><li><div>
Ability to assist and stay abreast of all front office &amp; middle office operational issues</div></li></ul><ul><li><div>
Identify technology stresses across the operating platform</div></li><li><div>
Consistently monitor and implement daily controls</div></li><li><div>
Design and implement the required process changes to meet the evolving requirements of the department</div></li><li><div>
Initiate product change initiatives (from start to execution) while limiting disruption to the end client</div></li><li><div>
Promote an open and communicative environment with sound decision making skills</div></li><li><div>
Validate completeness and accuracy of data in various data/reports as allocated by front office/fund managers</div></li></ul><ul><li><div>
Monitor workflow rules as appropriate and build necessary controls to manage exceptions, report &amp; escalate as an when needed.</div></li><li><div>
Compile data and supporting documentation for internal &amp; external audits, reviews and verification.</div></li><li><div>
Support and provide valuable inputs to our business partners on special projects or by contributing new ideas and initiatives</div></li><li><div>
Effectively communicate with investments, trading team, front office teams, technology, investment services team and other users to resolve issues and escalate problems to the appropriate groups</div></li><div></div><li><div>
Expect to work with stakeholders located in global offices in APAC, EMEA &amp; NA</div></li></ul><div></div><div><br>
The Experience You Bring</div><div></div><div><br>
Work Experience / Knowledge</div><div></div><div><br>
A minimum of 2 years&rsquo; relevant experience in Investment banking/management industry is must.</div><div></div><div><br>
Technical Abilities and/or other Specialized Skills</div><ul><li><div>
It is essential that the analyst has a very good understanding of various asset classes that includes Equity, Fixed Income, ETF, UIT, REIT, etc.</div></li><li><div>
Skills in SQL Coding, Power Apps, Power Automate, Power BI, Python, experience and ability to write and create macros must.</div></li><li><div>
Knowledge of investment business, buy-side processes, Trade Life Cycle and investment products</div></li><li><div>
Aptitude for rapid adaptation to new systems/software</div></li><li><div>
Experience in the middle &amp; front office applications is plus (Aladdin, CRD, Vestmark, Advent, Eagle Star, FMC, Bloomberg, etc.)</div></li></ul><div></div><div><br>
Skills / Other Personal Attributes Required:</div><ul><li><div>
Responsible &amp; Accountable for the work allocated end to end, self-managed &amp; proactive.</div></li><li><div>
Drive Continuous improvements &amp; be innovative to create business value</div></li><li><div>
Process Documentation- Draft, Document, Maintain, review all SOP&rsquo;s in detail for smooth performance of activity.</div></li></ul><ul><li><div>
He/she be able to identify and collaborate with various teams to correct any issues in data and ensure the accuracy and timeliness of all information received and reported.</div></li><li><div>
Excellent organization skills, the ability to work under pressure and attention to detail and accuracy a necessity.</div></li></ul><ul><li><div>
Self-starter, shows strong self-initiative to meet deliverables and overcome issues.</div></li><li><div>
Take complete ownership and follow through with tasks until completion.</div></li><li><div>
Must also demonstrate flexibility, enthusiasm and a willingness to learn while ensuring that all deadlines are met</div></li><li><div>
Must be able to develop and maintain relationships with management, clients and co-workers and work to fully meet and exceed their needs</div></li><li><div>
Positive thinking, create energy &amp; the ability to cooperate in a team environment is critical</div></li><li><div>
Should possess strong written and oral communication skills and can interact well with all levels of management</div></li></ul><div></div><div>
Academic requirements</div><div></div><ul><li><div><br>
A Bachelor&rsquo;s or Master&rsquo;s degree or an equivalent certificate in Finance and Management.</div></li></ul><div></div><div>
Full Time / Part Time</div><div></div>
Full time<div></div><div>
Worker Type</div><div></div>
Employee<div></div><div>
Job Exempt (Yes / No)</div><div></div>
Yes<div></div><div>
Workplace Model</div><div><br>
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.</div><div></div><div>
Why Invesco</div><div></div><div>
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other&rsquo;s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.</div><div></div><div>
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).</div><div></div><div>
What&rsquo;s in it for you?</div><div></div><div>
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.</div><div></div><div>
Our benefit policy includes but not limited to:</div><ul><li>
Competitive Compensation</li><li>
Flexible, Hybrid Work</li><li>
30 days&rsquo; Annual Leave + Public Holidays</li><li>
Life Insurance</li><li>
Retirement Planning</li><li>
Group Personal Accident Insurance</li><li>
Medical Insurance for Employee and Family</li><li>
Annual Health Check-up</li><li>
26 weeks Maternity Leave</li><li>
Paternal Leave</li><li>
Adoption Leave</li><li>
Near site Childcare Facility</li><li>
Employee Assistance Program</li><li>
Study Support</li><li>
Employee Stock Purchase Plan</li><li>
ESG Commitments and Goals</li><li>
Business Resource Groups</li><li>
Career Development Programs</li><li>
Mentoring Programs</li><li>
Invesco Cares</li><li>
Dress for your Day</li></ul><div></div><div>
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.</div><div></div><div>
To know more about us</div><div></div><div>
About Invesco: <div>https://www.invesco.com/corporate/en/home.html</div></div><div>
About our Culture: <div>https://www.invesco.com/corporate/en/about-us/our-culture.html</div></div><div>
About our D&amp;I policy: <div>https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html</div></div><div>
About our CR program: <div>https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html</div></div><div>
Apply for the role @ Invesco Careers: <div>https://careers.invesco.com/india/</div></div></div><div></div>

FOO Analyst I, Platform Management APAC

PBS Systems

<b>Company Name:</b> PBS Systems
<br><b>Job Location:</b> Arlington, TX
<br><b>Job Type:</b> Full-time, Permanent
<br><b>Internal Job Title:</b> Parts Support Analyst - Tier 1
<br><b>Reports To:</b> Team Lead - Parts Support
<br><b>Job Requirement(s):</b> Travel throughout Canada and USA, 1 week per month
<br><b>No. Openings:</b> 01
<br><br>
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
<br><br>
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
<br>At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
<br><br>
<b>The Role:</b><br>
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner</li>
<li>Logging and documenting all customer interactions within our ticketing system and escalating matters as required</li>
<li>Collaborating with other groups/departments to streamline service delivery</li>
<li>Identify opportunities to drive process improvements that positively impact the client’s experience</li>
<li>Develop knowledge and understanding of our software and supporting infrastructure</li>
<li>Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months</li>
<li>Achieving and exceeding KPI targets and other metrics defined by the department</li>
<li>Available to travel at least 1 week per month throughout the US and Canada</li>
<li>Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes</li>
<li>Commit to ongoing personal development and cross-training as recommended by your Team Lead</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High school diploma</li>
<li>Must have Valid Driver’s license</li>
<li>Previous customer service, helpdesk or dealership experience will be considered an asset</li>
<li>Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.</li>
<li>Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing</li>
<li>Strong decision making and analytical abilities</li>
<li>Strong detail orientation</li>
<li>Effective time management and organization skills</li>
<li>Ability to work independently and within a team environment</li>
</ul>
<b>What can we offer:</b><br>
<ul>
<li>Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.</li>
<li>Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean</li>
<li>Comprehensive health benefits - Medical and dental coverage to support your well-being.</li>
<li>Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.</li>
<li>Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.</li>
<li>Employee recognition - Regular appreciation programs and performance-based incentives</li>
<li>Competitive compensation package</li>
<li>Competitive annual base salary</li>
<li>Up to $4,800 per year in product certification bonuses</li>
<li>Outstanding travel incentive bonuses</li>
<li>Additional performance incentives</li>
<li>Attractive referral bonuses</li>
<li>Staff discounts – Exclusive savings with partners such as GM, Dell, and more</li>
</ul>
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
<br><br>
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Parts Support Analyst

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