product support analyst

Insurity

<div><div>Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Recruiters will only reach out from an insurity.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams</div><div></div><div>
Who We Are</div><div>
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world&rsquo;s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people&mdash;providing the tools, support, and opportunities they need to grow and succeed.</div><div>
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We don&rsquo;t just make bold promises&mdash;we deliver results. As the largest cloud-based software provider for the Property &amp; Casualty market, Insurity is trusted by 22 of the top 25 P&amp;C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.</div><div>
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While our technology sets us apart, it&rsquo;s our people who truly make the difference. At Insurity, you&rsquo;ll collaborate with some of the most creative and knowledgeable minds in insurance tech&mdash;in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.</div><div></div><div>
Ready to grow your career with an industry leader? Apply today&mdash;we&rsquo;re excited to welcome you. #UatInsurity</div><div></div><div>
Insurity&rsquo;s Next Product Support Analyst</div><div>
The Product Support Analyst will provide technical and functional support for Insurity&rsquo;s insurance-based SaaS products. This role involves troubleshooting low to high complexity issues, analyzing API requests and responses, executing data maintenance scripts, and collaborating across teams to ensure timely resolution. The ideal candidate is detail-oriented, analytical, and eager to learn insurance workflows and complex SaaS systems.</div><div>
</div><div>
What Our Product Support Analyst Will Do</div><ul><li>
Triage incoming tickets, identify billable work, and update workflow systems with accurate information.</li><li>
Provide day-to-day support and troubleshoot customer issues using SQL, programming logic, and web-based tools.</li><li>
Execute and coordinate data maintenance scripts, escalate issues per procedures, and ensure follow-up to resolution.</li><li>
Contribute to knowledge base articles, assist with root-cause analysis, and support continuous improvement initiatives.</li><li>
Communicate externally with third-party software suppliers and partners, and assist with ad-hoc training for customers and internal teams.</li><li>
Work flexible shifts across global time zones and stay current on industry trends and Insurity products.</li></ul><div>
Who We&rsquo;re Looking For</div><ul><li>
Experience: 2&ndash;4 years in product support, development, or consultancy environment.
</li><li>Education: Bachelor&rsquo;s degree in a related field or equivalent work experience.
</li><li>Skills &amp; Other Requirements</li><li>
SQL proficiency</li><li>
Web-based troubleshooting tools</li><li>
Strong analytical and critical thinking</li><li>
Active listening and empathy</li><li>
Time management and prioritization</li><li>
Ability to learn insurance workflows and SaaS products quickly</li><li>
Flexible to work outside normal business hours, weekends, and holidays</li><li>
Proficient in Microsoft Word, Excel, and PowerPoint</li></ul><div>
What&rsquo;s In It For U</div><div>
Work Where You Thrive 
Find the work environment that supports your best&mdash;whether that&rsquo;s remote, in-office, or hybrid&mdash;depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.</div><div>
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Take Time When You Need It 
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.</div><div>
</div><div>
Benefits That Start on Day One 
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day&mdash;because we know how important these are to you.</div><div>
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Living Our Values Every Day 
Our core values are more than words on a wall&mdash;they guide how we hire, grow, and retain the very best talent.</div><div>
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Award-Winning Onboarding 
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.</div><div>
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Grow Your Career from Within 
We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates.</div><div>
</div><div>
Mentorship That Matters 
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.</div><div>
</div><div>
Stay Connected with Coffee for Two 
Our unique internal networking program helps you build meaningful connections across teams and departments&mdash;one virtual coffee chat at a time.</div><div>
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Keep Learning, Always 
Fuel your growth with full access to LinkedIn Learning and Kaplan&mdash;because continuous development is key to success.</div><div>
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Invest in Your Future&mdash;And Your Family&rsquo;s 
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.</div><div>
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Earn When You Refer 
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.</div><div>
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We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is 60,000 &ndash; 103,000 USD / CAD. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.</div><div>
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Languages for Qu&eacute;bec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Qu&eacute;bec. French-language training will be offered to candidates who do not have a good knowledge of French.</div><div>
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Insurity is proud to be an Equal Opportunity Employer</div><div>
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.</div><div>
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div>
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.</div>
 #LI-Remote</div>

Product Support Analyst

Epsilon

<div>Overview 
How You'll Make an Impact
 
SaaSOps Support manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and has recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
 
 
Engineer is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, solving, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of Oracle DB, SQL, AWS
 
 
and Python scripting, combined with a good understanding of networking concepts, ITIL framework, with excellent stake holder communication.
 
 
What You'll Achieve
 
<ul><li>Ability to analyze, troubleshoot and resolve customer issues.
</li><li>Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
</li><li>Good abilities to establish relationships and strong Customer focus
</li><li>Serves as customer contact for technical and service related problems
</li><li>Great teammate that is ready to contribute or lead elements of solving and problem resolution
</li><li>Ability to deal with stressful situations with colleagues and customers
</li><li>Must have the ability to communicate effectively in English language both verbal and written
</li><li>Documenting troubleshooting and problem resolution steps, by determining the best course of action.
</li><li>Should be able to understand development code for debugging purposes when needed.
</li><li>Ability to learn and adapt to new technologies based on organization needs.
</li><li>Ensure all tickets meet the targets for resolution, escalation, documentation &amp; completion.
</li><li>Train and mentor team members and perform other duties as assigned.
</li><li>Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
</li><li>Create and report product improvement ideas including functional enhancements and supportability improvements.
</li></ul> 
What you'll bring with you:
 
<ul><li>Bachelor's Degree in computer or engineering related field (or related field experience).
</li><li>Minimum of 2 years related Product support engineering experience preferred, working directly with End-user customers.
</li><li>Experience/Support for Databricks clusters and environments.
</li><li>Develop and troubleshoot SQL queries, Python/ scripts, and APIs for data integration and analytics.
</li><li>Collaborate with data engineers, developers, and collaborators to address technical challenges.
</li><li>A good AWS, Networking and Communication protocol knowledge.
</li><li>Experience in Databricks and writing simple to medium complex SQL queries.
</li><li>Python Scripting experience with a good knowledge of API.
</li><li>Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
</li><li>Should be a self - driven individual and be able to independently handle the assignments.
</li><li>Document support processes, standard methodologies, and resolution steps for recurring issues.
</li><li>Ability to diagnose and solve problems quickly.
</li><li>Strong time management skills with the ability to take full ownership of tasks.
</li><li>Great teammate with excellent verbal and written communication skills.
</li><li>Possess Can-Do attitude to overcome challenges.
</li><li>Willingness to participate in on-call rotations.
</li></ul> 
Why you might stand out from other talent:
 
<ul><li>Ability to diagnose and solve problems quickly
</li><li>Strong time management skills
</li><li>Ability to take full ownership of tasks.
</li></ul> 
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
 
 
Base Salary: $63,600 - $127,300 
 
Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. 
 
The application deadline for this job posting is 05/19/2026. 
 
Additional Information 
When You Join Us, We'll Create Something EPIC Together
 
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
 
 
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
 
 
Our pillars aren't just words. They're how we show up every day. 
<ul><li>
People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.</li><li>
Collaboration: We work together, support one another, and collectively achieve goals.</li><li>
Growth: There are endless opportunities for growth through learning, development and career advancement.</li><li>
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li>
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul> 
Our values guide us to create value for our clients, our people and consumers. 
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul> 
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. 
 
Because You Matter 
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
 
<ul><li>Time to Recharge: Flexible time off (FTO), 15 paid holidays
</li><li>Time to Recover: Paid sick time
</li><li>Family Well-Being: Parental/new child leave, childcare &amp; elder care assistance, adoption assistance
</li><li>Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling</li></ul> 
Epsilon benefits are subject to eligibility requirements and other terms.
 
 
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
 
 
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
 
 
#LI-AM1</div>

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Job Description
Addresses technical inquiries, resolves issues, and contributes to the success of our products to build positive relationships with customers, understand their unique needs, and contribute to overall customer satisfaction. Collaborates with the senior support team to address more complex technical challenges. Works closely with the support team to share knowledge, address challenges, and contribute to a collaborative team environment.
What You Will Be Doing<ul><li>
Serve as a primary point of contact for clients using Treasury Management software.</li><li>
Address technical inquiries and resolve product‑related issues to ensure customer satisfaction.</li><li>
Build and maintain strong client relationships by understanding client needs and business processes.</li><li>
Troubleshoot issues related to treasury functions such as cash management, foreign exchange, and rates.</li><li>
Collaborate with senior support team members on more complex technical challenges.</li><li>
Work closely with internal teams to research issues, identify root causes, and deliver fixes.</li><li>
Manage and prioritize work through support queues, handling issues independently.</li><li>
Perform analysis and research required to resolve client issues.</li><li>
Share knowledge and best practices with team members to support a collaborative environment.</li><li>
Perform other related duties as assigned.</li></ul>
Educational Requirements
<ul><li>Bachelor&rsquo;s degree or an equivalent combination of education, training, or work experience.</li></ul>
What You Bring<ul><li>
2+ years Prior Client Experience required</li><li>
Self-starter with proven ability to work independently</li><li>
Ability to handle complex calls that require analysis and research</li><li>
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients</li><li>
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors</li><li>
Willingly shares relevant technical and/or industry knowledge and expertise to other resources.</li><li>
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills</li><li>
Willingness to share technical or industry knowledge with peers.</li><li>
Basic SQL and data knowledge.</li></ul>
Added Bonus If You Have<ul><li>
Knowledge of Treasury Management solutions.</li></ul> 
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here 
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Product Technical Support Analyst II

Concentrix

<div>Job Title:
B2B Quality Analyst (Sales Support)
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
<ul><li>Prepare quotes, contracts, and RFP/RFI responses
</li><li>Maintain quote documentation with accurate pricing and configurations
</li><li>Maintain sales demonstration tools and applications in support of sales teams
</li><li>Work within a few sources of data/systems to produce an outcome with some variability
</li><li>Practice a moderate level of independent judgement to make decisions
</li><li>Develop and deliver sales presentations and/or trainings in a professional and effective manner
</li><li>Maintain up-to-date awareness of company activities and industry trends
</li><li>Provide consistent follow up on opportunities or inquiries
</li><li>Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
</li><li>Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
</li><li>Identify and summarize moderately complex issues for management review
</li><li>Work with teams and report directly to Support Manager
</li></ul>Location:
EGY Cairo - Plot no. 27, North Teseen st building 27
Language Requirements:
English (Required)
Time Type:
Full time</div>

B2B Quality Analyst (Sales Support)

Riseup Group

On behalf of our giant, global, client; Amazon; RiseUP group is seeking to hire the following:Job Title for the new hire: Process AnalystJob Description: Operations Engineering - Process Support &amp; AdministrationJob OverviewThe Business Analyst / Process Support Engineer supports and coordinates the execution of multiple operational processes across Operations Engineering projects in Amazon fulfillment centers. They manage process administration, quality assurance, reporting, and continuous improvement initiatives while ensuring compliance with Amazon's policies and best practices across Building Information Modeling (BIM) Administration, Change Request (CR) Management, Lessons Learnt (LL) Management, and Cost Discipline Management.Key ResponsibilitiesBuilding Information Modeling (BIM) Administration:<ul><li>Manage BIM 360 permissions and onboard Ops Engineering Team and Material Handling Equipment (MHE) Vendors</li><li>Attend and coordinate Post-Contract BIM Kick-Off meetings with all stakeholders (General Contractor (GC), Operations Design Team (ODT), MHE, Amazon Robotics (AR))</li><li>Request and review BIM Execution Plan (BEP) responses from MHE vendors in coordination with Ops Eng BIM Manager</li><li>Review first MHE model submissions for compliance (2D/3D native and federated models, naming conventions, coordinates, file formats)</li><li>Conduct routine reviews of BEP drafts and model submissions</li><li>Perform end-of-stage reviews to ensure MHE Vendors meet requirements</li><li>Collect and document lessons learned to improve Exchange Information Requirements (EIR) and BIM deliverable quality</li></ul>Change Request (CR) Management:<ul><li>Provide ad-hoc support to project Managers (PMs) in pre-execution and execution phases</li><li>Conduct quality checks on every CR created</li><li>Coordinate with Global Procurement Organization (GPO) to organize bundle CR analysis and ensure stakeholder support matches vendor due dates</li><li>Organize coordination calls and ensure appropriate stakeholder attendance</li><li>Support improvement initiatives for current BIM 360 processes</li><li>Maintain Change Management dashboard governance</li><li>Conduct weekly office hours to resolve user questions</li><li>Ensure closure of CR loops by tracking repeated CRs and updating MHE vendor baseline requirements</li><li>Coordinate with CR Management and Lessons Learnt workstreams to maintain clear connections with cost management</li></ul>Lessons Learnt (LL) Management:<ul><li>Monitor progress of lessons learned per team in Operations Engineering to ensure proper closure</li><li>Conduct sanity checks on resolutions (verify specification updates, validate action items completion)</li><li>Track due dates and team assignments for all open lessons learned</li><li>Support dashboard integration and maintenance for Leadership Team visibility</li><li>Provide tool expertise including setup of automation rules and workflows</li><li>Manage task organization and project structure optimization</li><li>Support Artificial Intelligence (AI) integration for automated raising of new lessons learned</li><li>Develop and implement AI-powered extraction of relevant lessons learned from project data</li><li>Respond to ad hoc requests for integrated status reports and customized lessons learned reports</li></ul>Cost Discipline Management:<ul><li>Maintain Capital Allocation Request (CAR) database, pulling data from cost cloud tool or approved CAR into excel database (actual vs approved CAR budget)</li><li>Maintain Value Engineering (VE) database, intercepting VE for Leadership Team Milestones (LTMs) and CAR White Papers (WPs)</li><li>Track budget expenses and support PMs for data completeness</li><li>Provide CAR benchmarking support and reference site information</li><li>Ensure CR loop closure by tracking repeated CRs and adding to MHE vendor baseline requirements</li><li>Work closely with CR Management and Lessons Learnt workstreams to maintain clear connection with cost management</li></ul>Reporting and Documentation:<ul><li>Maintain daily/weekly progress reports in Asana and update tracking systems</li><li>Participate in weekly meetings with Amazon Ops Eng team</li><li>Document observations and lessons learned in appropriate systems</li><li>Prepare status reports and dashboards for leadership visibility</li><li>Support continuous improvement of processes and tools</li></ul>Job RequirementsRequired Skills:<ul><li>Process management and quality control</li><li>Project coordination experience in technical/industrial environments</li><li>Strong communication and stakeholder management skills</li><li>Data analysis and reporting capabilities</li><li>Experience with project management tools (Asana, Smartsheets, BIM 360)</li><li>Technical documentation and reporting skills</li><li>Problem-solving and analytical abilities</li><li>Attention to detail and quality assurance mindset</li><li>Experience with dashboard creation and governance</li><li>Ability to manage multiple workstreams simultaneously</li><li>Proficiency in Excel and database management</li><li>Understanding of construction/MHE project workflows (preferred)</li></ul>Work Environment:<ul><li>Remote or hybrid work arrangement possible</li><li>May require flexible hours to coordinate with global teams across EU, LATAM, and AU regions</li><li>Must be available for weekly coordination meetings and office hours</li><li>Workload varies depending on project phase and workstream demands</li></ul>Technical Assessment needed: YesExpected deliverables:Building Information Modeling (BIM) Administration:<ul><li>BIM 360 permission setup and user onboarding documentation</li><li>BIM Execution Plan (BEP) review reports</li><li>MHE model submission compliance reports (2D/3D reviews)</li><li>End-of-stage BIM deliverable assessments</li><li>Lessons learned documentation for BIM processes</li></ul>Change Request (CR) Management:<ul><li>CR quality check reports</li><li>Bundle CR analysis coordination summaries</li><li>Change Management dashboard updates</li><li>Weekly office hours support documentation</li><li>Repeated CR tracking reports with vendor baseline requirement updates</li></ul>Lessons Learnt (LL) Management:<ul><li>Lessons learned progress tracking reports</li><li>Resolution sanity check documentation</li><li>Leadership dashboard updates</li><li>Asana automation rules and workflow configurations</li><li>AI integration implementation for lessons learned extraction</li><li>Ad hoc status reports and customized lessons learned reports</li></ul>Cost Discipline Management:<ul><li>Capital Allocation Request (CAR) database (Excel format with actual vs approved budget)</li><li>Value Engineering (VE) database for Leadership Team Milestones (LTMs) and White Papers (WPs) Budget expense tracking reports</li><li>CAR benchmarking analysis and reference site documentation</li></ul>Cross-Functional Deliverables:<ul><li>Weekly progress reports in Asana</li><li>Meeting minutes and action item tracking</li><li>Process improvement recommendations</li><li>Dashboard governance reports</li><li>Stakeholder coordination summaries</li></ul>Required qualifications/certifications:Basic<ul><li>Bachelor&rsquo;s degree</li><li>Process administration experience</li><li>Stakeholder co-ordination</li><li>Strong spoken and written English</li><li>Exposure to BIM processes and tools</li></ul>Preferred<ul><li>Able to work with structured data and extract insights</li><li>Experience in an engineering organization that deploys capital projects</li></ul>Software / programs / tools: Asana, BIM360Required Years of Experience: 5Travel is required for this role: NoJob Type: Full-timeApplication Question(s):<ul><li>Rate your English level from 1 to 5.</li><li>How long is your notice period?</li><li>What is your REQUESTED salary? the company offers social and medical insurance only.</li><li>How many years of experience do you have as an Engineering Process Analyst?</li><li>How many years of experience do you have in BIM360?</li></ul>Work Location: Hybrid remote in Maadi

Business Analyst / Process Support Engineer

Lockheed Martin

<div>JOB ID: 720331BR
Date posted: Mar. 19, 2026
 
Description:WHO WE ARE 
Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. 
 
WHAT WE'RE DOING 
At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. 
 
THE WORK 
The Back Shop Finance Analyst provides day‑to‑day financial support for the Avionics, Blades, Aerostructures (CT &amp; Troy), Dynamics, and other Back Shop product centers. The role translates quality performance into cost impact, monitors budgets and EAC forecasts, generates actionable analytics, and partners with quality center leads, quality engineers, production supervisors, and materials managers to drive financially‑sound decisions that improve product quality performance and profitability. 
 
Key Responsibilities will include: 
<ul><li>Capture and reconcile direct labor &amp; overhead costs for back‑shop activities on a daily/weekly basis.</li><li>Analyze variances against the approved production budgets and Program EACs; flag significant deviations to Quality leadership, as well as the Operations Product Cost team.</li><li>Convert quality metrics (First‑Pass Yield, Scrap Rework Repair, Defects per Thousand, QA Hours per Center) into clear cost‑impact statements.</li><li>Participate in Center‑Level CABs; provide finance input for root‑cause analyses of quality non‑conformances and estimate financial exposure.</li><li>Feed data into enterprise dashboards and help evolve them into true quality performance indicators.</li><li>Participate in the Quality portion of the annual FPR submission for labor and overhead across back‑shop product centers.</li><li>Identify and implement automation opportunities for cost‑tracking and reporting; be an advocate for continuous process improvements.</li><li>Pilot AI‑enabled toolsets as they become available.</li></ul> 

WHY JOIN US 
Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization. 
Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world-class training and development programs. 
Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success. 
Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as competitive salary offerings. 
Cutting-Edge Technology: Be part of a dynamic and forward-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense. 
Basic Qualifications: 
<ul><li>Expertise in P1S/PM1 and excel, data analytics, tableau, and familiarity with Sikorsky Quality and/or Operations.</li><li>Demonstrated performance on root cause corrective actions, building effective relationships, and forecast accuracy.</li><li>Bachelor&rsquo;s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 10 years of professional experience; or 8 years of professional experience with a related Master&rsquo;s degree.</li></ul>
Desired Skills: 
<ul><li>Experience with SAP, Tableau, and Microsoft Office Programs.</li><li>Proven ability to translate operational/quality data into actionable financial insight and to spot variance trends quickly.</li><li>Demonstrated ability to present to Senior leadership.</li><li>Ability to work independently while supporting multiple cross-functional customers across the Product Centers.</li></ul>
Clearance Level:None 
Other Important Information You Should Know 
Expression of Interest:By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. 
Ability to Work Remotely:Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. 
Work Schedules:Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. 
Schedule for this Position:4x10 hour day, 3 days off per week 
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. 
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. 
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
 
 
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. 
 
If this sounds like a culture you connect with, you&rsquo;re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. 
Experience Level:Experienced Professional 
Business Unit:RMS 
Relocation Available:Possible 
Career Area:Finance 
Type:Full-Time 
Shift:First</div>
 <div>At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Pioneering Defense Technology: From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best minds in the business.
United By Culture: Excellence, integrity, and collaboration define us. We accelerate change and embrace one another&rsquo;s perspectives to win for our customers.
Real Impact, Real Growth: Grow your career and skills for life. Our wide array of opportunities and technology-driven learning programs enable your development and agility.
Your Health, Your Wealth, Your Life: Competitive pay, comprehensive benefits and flexible schedules designed so you thrive &mdash; at work and beyond.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities, and our planet.
Here, the possibilities are endless because we offer:
<div></div><ul><div>Flexible Schedules, dependent on role</div>
<div></div><div>Levels: Student, Entry, Mid, Senior, Management</div>
<div></div><div>Locations: Nationwide &amp; OCONUS Positions</div></ul></div>

Manufacturing Finance Staff Analyst - Back Shop Quality Support

<div>JOB ID: 720384BR
Date posted: Mar. 19, 2026
 
Description:WHO WE ARE 
Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. 
 
WHAT WE'RE DOING 
At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. 
 
THE WORK 
The Front Shop Finance Analyst provides day‑to‑day financial support for the Stratford, Connecticut and West Palm Beach, FL Final Assembly product centers. The role translates quality performance into cost impact, monitors budgets and EAC forecasts, generates actionable analytics, and partners with quality center leads, quality engineers, production supervisors, and materials managers to drive financially‑sound decisions that improve product quality performance and profitability. 
 
Key Responsibilities will include: 
<ul><li>Capture and reconcile direct labor &amp; overhead costs for front‑shop quality activities on a daily/weekly basis.</li><li>Analyze variances against the approved quality budgets and Program EACs; flag significant deviations to Quality leadership, as well as the Operations Product Cost team.</li><li>Convert quality metrics (First‑Pass Yield, Scrap Rework Repair, Defects per Thousand, QA Hours per Center) into clear cost‑impact statements.</li><li>Participate in Center‑Level CABs; provide finance input for root‑cause analyses of quality non‑conformances and estimate financial exposure.</li><li>Feed data into enterprise dashboards and help evolve them into true quality performance indicators.</li><li>Participate in the Quality portion of the annual FPR submission for labor and overhead across back‑shop product centers.</li><li>Identify and implement automation opportunities for cost‑tracking and reporting; be an advocate for continuous process improvements.</li><li>Pilot AI‑enabled toolsets as they become available.</li></ul> 

WHY JOIN US 
Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization. 
Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world-class training and development programs. 
Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success. 
Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as competitive salary offerings. 
Cutting-Edge Technology: Be part of a dynamic and forward-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense. 
Basic Qualifications: 
<ul><li>Expertise in P1S/PM1 and excel, data analytics, tableau, and familiarity with Sikorsky Quality and/or Operations.</li><li>Demonstrated performance on root cause corrective actions, building effective relationships, and forecast accuracy.</li><li>Bachelor&rsquo;s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience with a related Master&rsquo;s degree.</li></ul>
Desired Skills: 
<ul><li>Experience with SAP, Tableau, and Microsoft Office Programs.</li><li>Proven ability to translate operational/quality data into actionable financial insight and to spot variance trends quickly.</li><li>Demonstrated ability to present to Senior leadership.</li><li>Ability to work independently while supporting multiple cross-functional customers across the Product Centers.</li></ul>
Clearance Level:None 
Other Important Information You Should Know 
Expression of Interest:By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. 
Ability to Work Remotely:Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. 
Work Schedules:Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. 
Schedule for this Position:4x10 hour day, 3 days off per week 
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. 
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. 
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
 
 
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. 
 
If this sounds like a culture you connect with, you&rsquo;re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. 
Experience Level:Experienced Professional 
Business Unit:RMS 
Relocation Available:Possible 
Career Area:Finance 
Type:Full-Time 
Shift:First</div>
 <div>At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Pioneering Defense Technology: From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best minds in the business.
United By Culture: Excellence, integrity, and collaboration define us. We accelerate change and embrace one another&rsquo;s perspectives to win for our customers.
Real Impact, Real Growth: Grow your career and skills for life. Our wide array of opportunities and technology-driven learning programs enable your development and agility.
Your Health, Your Wealth, Your Life: Competitive pay, comprehensive benefits and flexible schedules designed so you thrive &mdash; at work and beyond.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities, and our planet.
Here, the possibilities are endless because we offer:
<div></div><ul><div>Flexible Schedules, dependent on role</div>
<div></div><div>Levels: Student, Entry, Mid, Senior, Management</div>
<div></div><div>Locations: Nationwide &amp; OCONUS Positions</div></ul></div>

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