product support analyst

Technosylva

<div><p><b>About Technosylva</b></p>
<p>
Technosylva is a global leader in wildfire and extreme weather risk mitigation software. The Company&rsquo;s market-leading solutions, enhanced by AI and machine learning capabilities, provide real-time and predictive insights to support electric utility, insurance and government agency customers.</p><p></p><p><br>
Technosylva has provided critical solutions for the past 26 years. In 2022 the organization entered a period of significant growth and transformation with investment from TA Associates, a leading growth PE firm, scaling to about 200 employees and offering its product in over 10 countries. In 2024 General Atlantic, a leading global growth investor, announced a strategic growth investment in Technosylva to support the company in its mission.</p><p></p><p><b><br>
Role Overview</b></p>
<p>
As a member of the North American support team, the Product Support Analyst is tasked with being accountable for addressing, investigating, and resolving customer inquiries and technical issues at the L1/L2 level promptly and professionally. This is achieved through a structured and agreed-upon methodology, adhering to contractual service level agreements. The role also involves establishing and sustaining an effective and proactive approach to Service Management in collaboration with the customer and across Technosylva teams.</p><p></p><p><b><br>
Responsibilities</b></p>
<ul>
<li>Take ownership of the full lifecycle of customer tickets&mdash;from receipt through closure&mdash;ensuring resolution within SLA targets and collaborating with other teams as needed. Be the customer advocate through the ticket lifecycle.</li>
<li>Engage with customers professionally, clearly, and courteously to provide timely updates and support.</li>
<li>Request additional information from customers when necessary to fully diagnose reported problems.</li>
<li>Conduct technical analysis to identify root causes and determine appropriate resolutions.</li>
<li>Apply product expertise to decide on the best next steps: resolve the issue directly, recommend further diagnostic actions, or escalate to the appropriate internal team.</li>
<li>Deliver immediate remedial actions to restore normal service operations whenever possible.</li>
<li>Monitor all open and escalated issues, track customer responses, and ensure adherence to SLA timelines.</li>
<li>Partner with L3 Engineers to resolve escalated tickets efficiently and within SLA commitments.</li>
<li>Notify the Manager of any potential SLA breaches or risks to service quality.</li>
<li>Participate in customer-facing meetings as required to review ticket status and progress updates.</li>
<li>Compile and contribute data for management and customer metrics reports.</li>
<li>Maintain current knowledge of Technosylva&rsquo;s products, including upcoming patches, releases, and feature enhancements.</li>
<li>Represent Technosylva as a proactive and valued business partner through high-quality service and collaboration.</li>
<li>Collaborate with internal teams and customers to identify and implement process improvements that enhance the overall customer experience.</li>
<li>Support senior implementation staff in testing new software releases, documenting defects, and working with product development to validate new functionality through formal test plans as needed.</li>
<li>Participate in project deployments as needed to support successful implementation and customer adoption.</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<p>
Required</p>
<ul>
<li>Associates degree or technical certificate and at least two years&rsquo; experience in a technical support, help desk, or customer service role.</li>
<li>Basic knowledge of computer hardware and networking technologies.</li>
<li>Experience with a bug/issue tracker system such as Jira.</li>
<li>Proficiency with MS Office suite &amp; Google products.</li>
<li>Familiarity working with cloud-based computing environments.</li>
<li>Ability to maintain professionalism and a positive attitude under stress and customer advocate through issue resolution.</li>
<li>Deadline-driven, accountable with excellent time management ability.</li>
<li>Ability to multitask, prioritize work and manage own time to meet team goals and deadlines as well as take direction from senior analysts while working remotely.</li>
<li>Strong written &amp; verbal communications skills and strong analytical &amp; problem-solving skills.</li>
<li>Some after-hours/weekend support required on a rotating support schedule.</li>
</ul>
<p>Preferred</p>
<ul>
<li>Experience working in wildland fire, forestry, electrical utility, emergency management or related discipline.</li>
<li>Familiarity with GIS, AGOL, and/or ArcGIS Enterprise platform management</li>
<li>Experience testing and supporting mobile applications in Android and iOS environments.</li></ul></div>

Product Support Analyst

Herbalife

<div>Overview:
<div><h2 class="jobSectionHeader"><b>POSITION SUMMARY STATEMENT:</b></h2><div>
The Staff Product Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. Also shares the responsibility for the day-to-day maintenance and support of the consumer applications in operation, including tasks related to identifying and troubleshooting application issues and escalation. This individual may also work with the product team to support software projects from inception through implementation and maintenance including working on specifications to help define the user experience for an improved system. They may be required to documents project requirements, user stories and other project artifacts. They may also require skills to detect, analyze, diagnose, report and resolve problems and create enhancement requests associated with applications.</div><div>
Some basic understanding of programming and debugging duties may be required in order to develop queries/reports of varying complexity and to troubleshoot application issues.</div><div></div><h2 class="jobSectionHeader"><b><br>
DETAILED RESPONSIBILITIES/DUTIES:</b></h2><ul><li>
Work with internal stakeholders to understand complex, dynamic business rules, and apply those rules into fully understanding the application.</li><li>
Engage end users and internal business units to support the application to ensure it is fully operational with minimal issues or defects.</li><li>
Functional understanding of the systems and the development framework for system implementation and maintenance.</li><li>
Review and track online application trends for recommendations for improvement and support</li><li>
Advanced ability to research, analyze and recommend improvements to the applications.</li><li>
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high- level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.</li><li>
Working ability to effectively recognize and manage interpersonal communication needs.</li></ul></div><div><b>
Skills:</b></div><ul><li>
Demonstrated ability to achieve results under limited supervision</li><li>
Strong written and verbal communication skills, with a demonstrated ability to communicate effectively with all levels of an organization</li><li>
Handle customer service situations in a professional manner and maintain customer satisfaction as a primary goal</li><li>
Troubleshoot, diagnose and repair product and service concerns.</li><li>
Provide high level details of customer problems with reproducible steps to aid QA and development with resolution</li><li>
Effective working relationships with all functional units of the organization.</li><li>
Contribute to and use knowledge base.</li><li>
Ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity</li><li>
Ability to organize workload for effective implementation of multiple concurrent projects</li><li>
Knowledge of technical aspects of web application development and design including .NET, SQL, HTML, XML, Java / Java script</li><li>
Thorough knowledge of information systems concepts and terminology</li><li>
Strong work ethic with an emphasis on service and quality.</li><li>
Ability to function as an effective team member or independently</li><li>
Motivated self-starter with initiative</li><li>
Experience with Microsoft Office Word, Excel, PowerPoint &amp; Visio</li></ul><div><b>
Experience:</b></div><ul><li>
3 - 5 years demonstrated experience in the Technology/IT industry.</li><li>
3 - 5 years demonstrated experience with .NET client/server and/or Internet application/business analysis on an enterprise wide system.</li></ul><div><b>
Education:</b></div><ul><li>
Bachelor&rsquo;s Degree in Computer Science or related field.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS:</b></h2><ul><li>
Understanding of CRM, application usability, preferably Salesforce</li><li>
Excellent oral and written communication skills</li><li>
Strong interpersonal and conflict resolution skills</li><li>
Experience with complex, multi-national application implementations</li><li>
Experience in .NET/SQL Server</li></ul></div>

Staff Product Support Analyst - Pro2Col

Solenis

<div><div>Fabric Care and Water treatment Application Engineer</div><div>
n</div></div>

Product Development Support Analyst I

Visa

<p>As a Product Analyst you will be highly collaborative with different stakeholders from both external (such as Visas clients and strategic partners) and internal (such as CRM team MKT team and CEMEA Product team etc.) and be the key interface between our solutions business users and suppliers / partners. You will work in a strong team environment developing end-to-end solutions and services.</p> <p>This role has strong product design commercialization & communication skills to understand Visa and other key players capabilities find Visas value-adding opportunities and support our Business Development team to engage clients with the best Consumer Product capabilities and solutions. It is very important to help drive both Visas and clients business growth.</p> What a Product Analyst does at Visa : <p>Timely communication with internal / external stakeholders (i.e. stakeholders in business development regional / global functional teams Financial Institutions and fintech partners) to ensure best-in-class solutions delivery experiences</p> <p>Manage Consumer Products daily operations such as performance monitoring and analysis contents update portfolio management reporting etc.</p> <p>Collaborate with sales teams to build relationships with product and business contacts</p> <p>Develop a thorough knowledge of all Visa Consumer Products and solutions and act as the primary subject matter expert to support internal and external stakeholders</p> Client-facing travel (international and domestic)10% <p>This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.</p> Qualifications : <ul> <li>A bachelors or masters degree</li> <li>Strong collaborative working style to work in a global team environment</li> <li>Strong organization and negotiation skills and follow up with business leaders and clients / partners</li> <li>Strong analytical problem-solving skills</li> <li>Good interpersonal and communication skills</li> </ul> Additional Information : <p>Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p> <p>Remote Work : No</p> <p>Employment Type : Full-time</p> Key Skills <ul> <li>Conveyancing Paralegal</li> <li>Fireworks</li> <li>Logistics</li> <li>Clinical</li> <li>Avionics</li> </ul> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?s55eLcQVvGB3FckLfZfnJMg3LlleXq36a" width="0" height="0" />

Solutions Delivery Product Analyst (GCC Nationals)

Zycus Infotech

<p></p><div><div><div><div><div><div><p><b>About Us</b></p><div><div><div>
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.</div><div>
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.<b>We Are An Equal Opportunity Employer:</b></div><div>
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.</div></div></div></div></div></div></div></div>
<div><div><div><div><p><b>Job Description</b></p><div><div><div><b>
Zycus </b>is looking to hire <b>Application Support Analyst have strong expertise in Source to Pay / Procure to Pay domain expertise</b>. Candidates having experience on Coupa/GEP/iValua/Jagger/Ariba products would be most preferred. The Analyst will work as part of a Project / Technical Account Management team to deliver analytical, solution-oriented services to Fortune 500 clients. In this role, you will be part of a Global Team and work with our global customers in implementing our AI-driven procurement solution.</div><div></div><div><b><br>
As a Application Support Analyst at Zycus, you will:</b></div><ul>
<li>Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.)</li>
<li>Provide training to customers on upcoming changes for new releases every quarter.</li>
<li>Proactively communicate with customers and resolve their issues.</li>
<li>Plan, Estimate and drive the execution of change and service requests.</li>
<li>Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them.</li>
<li>Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.</li>
<li>Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus &amp; Customer side to achieve Customer Satisfaction</li>
<li>Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC</li>
<li>Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.</li>
<li>Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer&#700;s business needs.</li></ul></div></div><p><b>
Job Requirement</b></p><div><div><div><b>
What will you require to be successful in this role:</b></div><ul>
<li><b>Must have: Experience in Source to Pay / Procure to Pay</b></li>
<li>Experience Level: 2-5 years</li>
<li>Willingness to work in 24 X 7 shifts</li>
<li>Excellent written and oral communication skills is a must.</li>
<li>Flexible, enthusiastic approach to work including a strong desire to learn new tools &amp; techniques to solve business problems.</li>
<li>Collaboration with various internal and external stakeholders.</li>
<li>Ability to learn, execute and excel. Multitask and work with priorities.</li>
<li>Working hours : As per the geography and region assigned.</li>
<li><b>Candidates who are ready to relocate to Mumbai / Bangalore</b></li></ul><div><b>
Five Reasons Why You Should Join Zycus</b></div><ul><li><b>Cloud Product Company:</b> We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.</li><li><b>A Market Leader:</b> Zycus is recognized by Gartner (world&rsquo;s leading market research analyst) as a Leader in Procurement Software Suites.</li><li><b>Move between Roles:</b> We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization</li><li><b>Get a Global Exposure: </b>You get to work and deal with our global customers.</li><li><b> Create an Impact: </b>Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.</li></ul><div></div><div><b><br>
About Us</b></div><div>
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.</div><div>
Start your #CognitiveProcurement journey with us, as you are #MeantforMore</div></div></div></div></div></div></div></div><p></p>

Application Support Analyst - Source to Pay / Procure to Pay

Hirable Solutions

<p><b>Systems Analyst &ndash; Change Financial</b></p><p><b>Role:</b></p><p>Provide product support and maintenance (S&amp;M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.</p><p>This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support appropriate systems for the payments product in real- time production environments.</p><p><b>Key Requirements for this role:</b></p><p><b>Must have knowledge and/or experience in:</b></p><ul><li>Java</li><li>SQL, PL/SQL scripts &bull; Rest API</li></ul><p><b>Good to have knowledge and/or experience in:</b></p><ul><li>Unix scripts</li><li>Python</li><li>Database Knowledge</li><li>Atlassian products (Confluence/Jira/OpsGenie etc.,)</li></ul><p><b>Soft Skills:</b></p><ul><li>Amicable personality with a constructive attitude and willingness to collaborate, learn, and teach others</li><li>Ability to manage and resolve incidents from live production environments</li><li>Ability to investigate the reported software problems and in documenting the same for developmentteams reference and usage</li><li>Ability to prioritise the workload with minimal guidance in an unpredictable and challengingenvironment<b>Training from the employer:</b>&bull; Xseed (A legacy programming language close to Java. We will provide the necessary training on this)</li></ul><p>Job Type: Contractual / Temporary<br/>Contract length: 12 months</p><p>Pay: &#8377;800,000.00 - &#8377;2,000,000.00 per year</p><p>Benefits:</p><ul><li>Work from home</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have?</li></ul><p>Work Location: Remote</p>

Product Support and Maintenance Engineer

tabby

<div>We re seeking a<b> Product Analyst</b> to join Tabby s Loyalty team, driving how we engage, retain, and grow our customer base. You ll analyze user behavior, define key loyalty metrics, and make insights accessible across the organization.</div> <ul> <li> Build and refine loyalty metrics to identify growth opportunities and inform decision-making.</li> <li> Develop dashboards, data structures, data quality checks, and other solutions to make loyalty insights widely accessible.</li> <li> Translate business requirements and questions into clear analytical frameworks, generating hypotheses and actionable insights.</li> <li> Partner closely with product, marketing, and engineering teams to collaborate on strategic direction and ad hoc requests.</li> <li> Design, execute, and analyze A/B and multivariate experiments to optimize loyalty features, offers, and user journeys.</li> <li> Create clear and engaging data visualizations and reports that make complex insights easy to understand.</li> </ul>

Product Analyst, Loyalty

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