product support analyst

World Wide Technology

<div><div>Qualifications</div>
<div>
</div><div>Required</div>
<ul>
<li>1&ndash;3 years of experience in business analysis, data analysis, product support, or sales operations</li>
<li>Strong analytical skills with ability to interpret data and identify insights</li>
<li>Ability to document requirements clearly and translate business needs into structured outputs</li>
<li>High attention to detail in testing, validation, and documentation</li>
<li>Strong communication skills across business and technical teams</li>
<li>Familiarity with business tools (e.g., CRM systems, Excel, Microsoft 365)</li>
<li>Ability to manage multiple tasks in a fast-paced, team environment</li>
</ul>
Preferred
<ul>
<li>Exposure to AI tools (e.g., Claude, ChatGPT, Copilot, or similar)</li>
<li>Experience with data analysis tools (e.g., Excel, Power BI, Tableau)</li>
<li>Understanding of sales workflows or customer-facing processes</li>
<li>Exposure to Agile or product delivery environments</li>
<li>Interest in AI, product management, or sales technology</li>
</ul>
<div></div><div>Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $60,000 to $70,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
</div><div></div><div>The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
</div><ul><li>Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
</li></ul><ul><li>Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
</li></ul><ul><li>Paid Time Off: PTO &amp; Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
</li></ul><ul><li>Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
</li></ul><div></div><div>We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
</div>Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

If you have any questions or concerns about this posting, please email taposting@wwt.com.

#LI-KP1

Requirements:
Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work&reg; for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!
<div>
</div>Roles Overview

The Associate Business Product Analyst supports the delivery and adoption of AI-enabled sales tools across the revenue lifecycle. This entry-level role focuses on data-driven validation, requirements documentation, and workflow testing to ensure AI capabilities are accurate, usable, and aligned to seller needs.

Working closely with Assocaite Business Product Managers and cross-functional teams, the analyst helps translate business needs into documented requirements, validates AI outputs and workflows, and uses data and feedback to support product readiness and adoption.

Core Accountability

Supports execution of requirements documentation, data analysis, and validation activities to ensure AI-enabled sales tools meet quality, usability, and release-readiness standards, enabling successful rollout and sustained adoption.

Why This Role Matters

This role helps turn AI capabilities into reliable, business-ready solutions. By combining structured requirements, data-driven validation, and workflow testing, the analyst ensures AI tools improve seller productivity, decision-making, and execution supporting measurable business outcomes

<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Requirements Documentation and Analysis</li></ul>
<ul><li>Assist in gathering, documenting, and refining business requirements for AI-enabled sales products</li>
<li>Translate seller needs and workflow gaps into clear problem statements and user requirements</li>
<li>Support definition of acceptance criteria for AI behavior, workflow integration, and release readiness</li>
<li>Maintain clear and structured documentation to support product development and testing</li>
</ul><ul><li>Data Analysis and Insight</li></ul>
<ul><li>Analyze adoption, usage, and performance data to identify trends, gaps, and opportunities</li>
<li>Support measurement of AI effectiveness (accuracy, usage patterns, workflow impact)</li>
<li>Prepare summaries and insights to inform product decisions and prioritization</li>
<li>Assist in tracking key metrics for pilots, releases, and ongoing adoption.</li>
</ul><ul><li>AI Output Validation</li></ul>
<ul><li>Execute structured validation of AI outputs (LLM responses, prompts, recommendations)</li>
<li>Assess accuracy, relevance, consistency, and adherence to defined guardrails</li>
<li>Identify defects, inconsistencies, and reliability issues and document findings clearly</li>
<li>Partner with product and technical teams to improve output quality</li>
</ul><ul><li>Seller Workflow Testing &amp; Validation</li></ul>
<ul><li>Support User Acceptance Testing (UAT) across key sales workflows (CRM, proposals, productivity tools)</li>
<li>Validate AI functionality against real-world sales use cases</li>
<li>Identify workflow friction, usability issues, and integration gaps</li>
<li>Escalate issues and contribute to resolution tracking</li>
</ul><ul><li>Adoption, Feedback &amp; Delivery Support</li></ul>
<ul><li>Track adoption metrics and support pilot and rollout activities</li>
<li>Collect, structure, and synthesize seller feedback into actionable insights</li>
<li>Maintain QA logs, testing artifacts, and release readiness checklists</li>
<li>Support development of training materials, FAQs, and workflow documentation</li></ul></div>

Associate Business Product Analyst

icapital

<div>About the Role

iCapital is looking to hire a Sales Support Analyst to join the Alternative Distribution team. iCapital is looking to expand the internal Sales Support team to cover the six US regions within Alternatives Distribution. This role is responsible for providing top notch customer service to financial advisors in partnership with the Client Success and Regional Alternatives Distribution Sales teams. The ideal candidate will work with new and existing advisors throughout the lifecycle of the alternative investment. This role will act as the main liaison for advisors between the Sales, Investor Relations, Fund Finance, and Operations teams in support of our pre-sale, sale, and post-sales activities.

Responsibilities
<ul>
<li>Drive new user registrations by proactively engaging financial advisors and educating them on the iCapital value proposition.</li>
<li>Lead campaigns designed to promote iCapital Marketplace new product launches, conferences, and other thought leadership publications.</li>
<li>Develop, maintain, and support strong relationships between key advisors and firms in the region to maximize their usage of iCapital platform.</li>
<li>Improve skills and knowledge of alternative products and related investment processes continuously.</li>
<li>Maintain accurate Salesforce CRM records and populate user profile characteristics to be leveraged across the firm.</li>
<li>Act as the main point of contact and problem solver for advisors regarding investment creation and servicing.</li>
<li>Manage referrals to the iCapital Structured Investments, Architect, and Client Solutions teams.</li>
</ul>
Qualifications
<ul>
<li>Bachelor&rsquo;s degree in a related field</li>
<li>Experience in investment or financial service fields</li>
<li>Strong proficiency in Salesforce, PowerPoint, Excel, and Word. Tableau or other business intelligence tools is a plus</li>
<li>Demonstrated aptitude for project management and able to prioritize and execute several requests, while working with numerous different functionalities</li>
<li>Strong clients focus and customer service skillset with outstanding judgment, critical thinking, attention to detail, and strong verbal and written skills</li>
<li>Attainment of Series 7 and Series 63 licenses within 120 days of hiring date</li>
<li>Attainment of Chartered Alternative Investment Analyst (CAIA) certification within 2 years of hiring date</li>
</ul>
Benefits

The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div></div>

Sales Support - Analyst

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul> 
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 
 
As a Product Support Specialist, you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Support Specialist, you will:
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Support Specialist

The Home Depot

<div>The Home Depot is able to offer virtual employment of this position in the following states:
AK, AZ, CA, GA, HI, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NJ, NM, NY, ND, OH, OR, RI, SD, TX, UT, VT, WA, WV, WI, WY
Position Purpose:
The Product Support Specialist is responsible for leveraging existing applications, SQL-based data queries, Command Line Interface tools, and AI/LLM for handling Level 1 requests, maintaining queries / data tables / user access, and nurturing user relationships. You will troubleshoot technical issues via Zendesk ticketing system as well as Slack and Teams remote support, both synchronously and asynchronously. They are analytical and customer-focused advocates for application users. 
 
The Product Support Specialist is also responsible for collaborating on and producing data-backed content recommendations for the knowledge database and developing training/communication materials to promote application adoption. You will own the Product and User feedback loops, apply diagnostic utilities and AI/LLM as needed to complete troubleshooting activities, and partner with DE, BI and developers to resolve application issues. 
Key Responsibilities:
25% Support &amp; Enablement:<ul><li>
Receives incident from escalation of L1 or receives incident from application and infrastructure teams directly; troubleshoots technical issues via phone, tickets and remote support (desk-side as needed) in a courteous manner both synchronously and asynchronously; escalates unresolved issues to L3 or engages service vendor</li><li>
Actively listens to and builds rapport with end users to elicit problem details, applying conflict resolution skills as needed</li></ul>
40% Delivery &amp; Execution:<ul><li>
Has administrative rights; can make change to systems hardware and software</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Partners with engineering team to resolve any SCCM Software Center issues</li><li>
Maintains, upgrades and supports existing systems to ensure operational stability</li><li>
Applies diagnostic utilities to as needed to complete troubleshooting activities</li><li>
Identifies new and existing requirements and installs necessary hardware and equipment infrastructure to meet these requirements</li><li>
Accesses software updates, drivers, and knowledge bases as needed to achieve problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Obtains and maintains license keys and associated software assets</li><li>
Maintains the PCLS software server which contains manual installation packages</li><li>
Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner; maintains and nurtures relationships with software vendors</li><li>
Interacts and builds relationships with site leadership where applicable</li></ul>
10% Administration &amp; Operations:<ul><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li></ul>
25% Learning:<ul><li>
Actively engages in and supports formal and informal training sessions to share new skills and knowledge including, but not limited to, usage of system to obtain license keys and updates on additions and changes to the PCLS software server</li><li>
If new issue or known issue with incomplete resolution in the Knowledge Base, updates Knowledge Base system for L1s upon resolution</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
1-3 years of relevant work experience</li><li>
Familiarity with using a ticketing or request intake system (e.g., Zendesk, ServiceNow, Jira, or similar) to track, prioritize, and resolve requests</li><li>
Willingness to learn new tools, systems, and business domains in a continuously evolving environment</li><li>
Comfort working with data to answer questions or validate outcomes, including experience with SQL or data query tools (BigQuery or similar preferred, but not required)</li><li>
Interest in or exposure to technical troubleshooting, including investigating issues, validating expected vs. actual behavior, and documenting findings</li><li>
Basic familiarity with command‑line tools or scripting concepts (Python exposure is a plus, but not required)</li><li>
Demonstrated problem‑solving skills and the ability to follow defined processes while knowing when to escalate issues appropriately</li><li>
Experience collaborating with cross‑functional partners (such as product, engineering, or analytics teams), even in a supporting or learning capacity</li><li>
Strong written communication skills, with the ability to clearly document requests, explanations, and next steps</li><li>
Interest in understanding how users interact with systems, including curiosity about usage patterns and feedback</li><li>
Exposure to or interest in product analytics or user analytics tools (such as Pendo or similar platforms)</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul>
Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.</div>

Product Support Specialist (BlackLocus division)

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
About Contour:
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! 
Division:
Cogsdale offers a best-of-breed customer information system that includes financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as interactive voice response, document management, payment kiosks, and online credit checks.
Division Link: https://cogsdale.com/ 
Job Summary:
We are seeking a dedicated and experienced Support Analyst to join our team. The successful candidate will provide functional and technical support for customers using Microsoft Dynamics GP, resolving issues across core modules including financials, distribution, payroll, and integrations.
As Microsoft continues focusing on innovation and investments in cloud solutions and technologies, they will end Dynamics GP support on December 31, 2029, with end of security updates on April 30, 2031. This role will evolve to include supporting customer transitions to Dynamics 365 Business Central. We are looking for candidates who want to grow with this transition, not just maintain a legacy system.
This role requires deep knowledge of Dynamics GP, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. Microsoft is encouraging customers to transition to Dynamics 365 Business Central, and we will support your professional development toward that platform. Successful resource shall work from the Contour Karachi Office as an extension of the Global Support Team. 
Key Responsibilities:<ul><li>
Provide functional support for Microsoft Dynamics GP users across modules (GL, AP, AR, Payroll, Inventory, etc.)</li><li>
Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures, and document resolutions in our ticketing system (Jira)</li><li>
Collaborate with implementation consultants and other departments to ensure seamless integration and operation of Dynamics GP</li><li>
Escalate complex issues to vendor support as appropriate, tracking to resolution</li><li>
Document support activities, solutions, and maintain user guides and knowledge base articles</li><li>
Deliver end-user training within the scope of support (e.g., webinars, how-to guides)</li><li>
Stay current on Dynamics GP updates (tax tables, hotfixes, security patches) through December 2029</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in business, Accounting, Information Systems, or a related field</li><li>
Minimum 3 years of experience supporting Microsoft Dynamics GP in a functional or technical support capacity</li><li>
Strong knowledge of Dynamics GP modules (GL, AP, AR, Payroll, Inventory, Purchasing, Sales Order Processing)</li><li>
Experience troubleshooting data discrepancies, report issues, and user access problems</li><li>
Proficiency with SQL Server for data queries, reporting, and basic troubleshooting</li><li>
Excellent written and verbal communication skills; ability to explain technical issues to non-technical users</li><li>
Ability to work independently in a remote environment while collaborating effectively with a distributed team</li><li>
Familiarity with ticketing systems and SLA-driven support environments</li></ul> 
Preferred Skills:<ul><li>
Experience with Dynamics 365 Business Central or willingness to train and certify</li><li>
Certification in Microsoft Dynamics GP</li><li>
Familiarity with ITIL or other IT service management frameworks</li><li>
Experience supporting ERP migrations or system transitions</li><li>
Exposure to third-party GP add-ons (e.g., Mekorma, Binary Stream, eOne)</li></ul>
Preferred Skills:<ul><li>
7:30 AM EST to 4:30 PM EST (4:30 PM to 1:30 AM Pakistan Time)</li></ul>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Support Analyst - MS Dynamics GP

Global Business Shared Service

About the jobUS Mobile is on a mission to revolutionise connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.Responsibilities<ul><li>Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey</li><li>Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions</li><li>Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction</li><li>Analyze customer feedback and data to identify pain points and opportunities for improvement</li><li>Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values</li><li>Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback</li></ul>Requirements<ul><li>Bachelor's degree in a relevant field. IELTS, A-Levels</li><li>We also consider students on a gap year or who have recently completed their A - Levels.</li><li>Strong communication skills, both written and verbal</li><li>Demonstrated empathy and customer-centric mindset</li><li>Ability to work effectively within a team and across departments</li><li>Proactive attitude with a strong willingness to learn and adapt</li><li>Willing to work 12 - 9 AM.</li><li>Willing to work ONSITE. This is not a remote role.</li></ul>What We Offer<ul><li>Competitive above-market salary</li><li>Comprehensive health coverage</li><li>Free food, drinks, and many facilities</li><li>Dynamic and agile startup environment</li></ul>Job Type: Full-timePay: Rs115,000.00 - Rs140,000.00 per monthWork Location: In person

Product Experience Analyst

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