product support engineer

Deloitte

<div>
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 The team
 
 
 
 
 
 
 The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers &amp; designers, data scientists and product managers
 
 
 
 
 
 
 
 
 
 Your work profile
 
 
 
 
 
 
 
 
 
 
 As a
 
 
 Product Support Engineer
 
 
 in our
 
 DEC
 
 Team, you&rsquo;ll be a detail-oriented and customer-focused Product Support Engineer (L1/L2) to provide technical assistance and resolve product-related issues for our business teams/customers. This role involves responding to support requests, diagnosing software problems, guiding users through solutions and escalating complex issues to asset teams when necessary.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for product-related support inquiries (L1).
 </li>
 <li>
 Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems.
 </li>
 <li>
 Work closely with customers via email, chat and phone to ensure timely resolution of issues.
 </li>
 <li>
 Document known issues, troubleshooting steps and solutions in the knowledge base.
 </li>
 <li>
 Collaborate with product, QA and engineering teams for escalations and bug fixes.
 </li>
 <li>
 Monitor support SLAs and ensure compliance with response/resolution times.
 </li>
 </ul>
 
 
 
 
 
 Desired qualifications
 
 
 
 
 
 <ul>
 <li>
 Graduation &ndash; BE, B.Tech
 </li>
 <li>
 Graduation from Eng. Background Preferred
 </li>
 </ul>
 
 
 
 
 
 Location and way of working
 
 
 
 
 
 <ul>
 <li>
 Base location: Bangalore
 </li>
 <li>
 This profile does not involve extensive travel for work.
 </li>
 <li>
 Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Your role as a Support Engineer
 
 
 
 
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Senior Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
 </li>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive.
 
 
 At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
</div>

Product Support Engineer - Executive

Verint Systems Inc.

<div>General Description / Overview of Role 
 
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system. 
 
Primary Roles &amp; Responsibilities
 
&acirc;&#382;&cent; Implementation/upgrade/expansion of Contact Centre Solutions, including.
 
&acirc;&#382;&cent; Solution design review and feedback
 
&acirc;&#382;&cent; Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
 
&acirc;&#382;&cent; Implementation of software components and third-party components as defined by the project and customer needs.
 
&acirc;&#382;&cent; Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
 
&acirc;&#382;&cent; Cloud (AWS/Google Cloud) experience is a plus
 
&acirc;&#382;&cent; Site and user acceptance testing.
 
&acirc;&#382;&cent; Primarily remote but onsite if required.
 
&acirc;&#382;&cent; Primarily in office hours but out of hours if required. 
 
Qualifications
 
&acirc;&#382;&cent; Overall, 10 years&rsquo; experience &amp; 4 years professional service/ implementation experience in a similar technical position.
 
&acirc;&#382;&cent; Mandatory - Bachelor&rsquo;s degree in a technology discipline or an equivalent combination of education and experience
 
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
 
&acirc;&#382;&cent; Demonstrated experience as a software SME or technical expert in Application dependent technology
 
For Verint Internal Use Only
 
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
 
Verint for whom it was not intended.
 
&copy; 2020 Verint Systems Inc. All Rights Reserved Worldwide.
 
Technical Competence
 
The following are desirable
 
&acirc;&#382;&cent; Windows Domains: Active Directory, DNS, Security and Group Policy
 
&acirc;&#382;&cent; Windows 10, Windows Server 2012/2016
 
&acirc;&#382;&cent; Application servers: WebLogic, IIS and Tomcat
 
&acirc;&#382;&cent; Knowledge of AWS/Google Cloud + Cloud Identity Management
 
&acirc;&#382;&cent; Mandatory - Demonstrated experience working with databases (SQL preferred) &ndash; Can interpret schemas, and/or author queries and stored procedures
 
&acirc;&#382;&cent; Mandatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
 
&acirc;&#382;&cent; Mandatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
 
&acirc;&#382;&cent; Mandatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
 
&acirc;&#382;&cent; Familiarity with Contact Center operations and technology software and tools preferred
 
&acirc;&#382;&cent; Prior experience with the installation, support, usage, or administration of Verint software preferred
 
&acirc;&#382;&cent; Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
 
Job Specific Knowledge and Skills
 
&acirc;&#382;&cent; Experience as a system engineer (Implementation or Support).
 
&acirc;&#382;&cent; Ability to work with teams across geographies and effectively collaborate
 
&acirc;&#382;&cent; Drive engagement with a Customer 1st Approach
 
&acirc;&#382;&cent; Personal accountability to achieve expected project outcome &amp; customer expectations
 
&acirc;&#382;&cent; Analytical with proven problem diagnosis and solving skills.
 
&acirc;&#382;&cent; Excellent interpersonal and communication skills.
 
&acirc;&#382;&cent; Handles conflict with a high level of integrity
 
&acirc;&#382;&cent; Constantly improve self-knowledge in the different products via formal &amp; informal training sessions
 
Key Working Relationships (Internal &amp; External)
 
&acirc;&#382;&cent; Verint Services Teams
 
&acirc;&#382;&cent; Verint Support and Project Managers
 
&acirc;&#382;&cent; Verint Sales Team
 
&acirc;&#382;&cent; Customers
 
About Verint :- https://www.verint.com/</div>

Product Support Engineer

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Cotiviti

<div>Overview:
<div>
The Operations Engineer works primarily with enterprise customers of Edifecs/Cotiviti Encounter Management (EM) products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs/Cotiviti EM product. In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.</div>
Responsibilities:
<ul><li>Provide support to enterprise clients related to the technical and functional aspects of the products.</li><li>
Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.</li><li>
Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc.</li><li>
Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.</li><li>
Perform regular upgrades, migration, code fixes and hot fix deployment as per requirement.</li><li>
Host online troubleshooting and investigation sessions on customer&rsquo;s production environments.</li><li>
Collect all necessary problem details from customers to be able to effectively see the problem to resolution by driving effective RCA.</li><li>
Consistently deliver a responsive and satisfying customer experience in every interaction, adeptly managing escalations when required.</li><li>
Successfully reproduce customer issues in a controlled test environment.</li><li>
Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer.
</li><li>Provide mentorship and task guidance to other team members.</li></ul>
Qualifications:
<ul><li>Minimum requirements: Bachelor&rsquo;s degree in engineering or master&rsquo;s in computer science, Computer Information Systems, Computer Engineering, or related field,</li><li>
plus 3 years of progressive experience in product support. Preferably in the healthcare industry,</li><li>
3 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.</li><li>
3 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: Jscript, Java, C# or VB.Net, Groovy</li><li>
2 years of experience working with EDI (Electronic Data Interchange) and EDI systems, and knowledge of HIPAA.</li><li>
2 years or more experience working with RDBMS, Web Applications, Tomcat, API&rsquo;s and MFT etc.</li><li>
2 years of experience modifying and supporting code or scripting development for automation.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Familiarity with cloud platforms and technologies, for example AWS, Kubernetes etc.</li><li>
Excellent spoken and written English communication skills.</li><li>
Willingness to work in shifts.</li></ul></div>

Operations Engineer

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

Customer Success Engineer

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.
 
We are currently seeking a Field Application Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. 
 
Responsibilities:
<ul><li>Advise and support sales teams with technical guidance, pricing estimates, and product implementation strategies.</li><li>
Analyze customer technical specifications and recommend optimal product configurations and installation processes.
</li><li>Estimate implementation effort, time, and resources required for customer deployments.
</li><li>Review sales proposals for accuracy, completeness, and quality.
</li><li>Develop and deliver technical product presentations for customers and internal sales teams.
</li><li>Provide customer training and technical troubleshooting as needed.</li><li>
Collaborate with product development and engineering teams to resolve technical issues and ensure successful product deployment.</li></ul><ul><li>
Bachelor&rsquo;s degree in Electronics, Electrical Engineering, Computer Science, or a related technical field.
</li><li>2&ndash;4 years of relevant experience in field applications, technical support, sales engineering, or a related function.</li><li>
Exposure to complex tasks within the job function is expected as part of skill development.
</li><li>Typically reports to a manager while gaining experience in advanced technical and customer-facing responsibilities.</li></ul></div>

Field Application Engineer

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