product support engineer

Procore Technologies

<div><h1 class="jobSectionHeader">Job Ad</h1>
We&rsquo;re seeking a Product Support Engineer to join Procore Support&rsquo;s Subject Matter Expert (SME) team. In this role, you'll guide Procore employees toward technical excellence by being the most knowledgeable in your specific product area while working collaboratively to resolve customers' issues.
As a Product Support Engineer, you will provide Procore product updates and training to Customer Support and beyond. You will work across teams to ensure the customer's success by troubleshooting complex issues, identifying ongoing product trends, and surfacing impactful bug tickets. 
This position reports to the Technical Advising Manager and will be remote based in Cairo, Egypt. We&rsquo;re looking for someone to join us immediately. 
What you&rsquo;ll do:<ul>
<li>
Maintain an in-depth understanding of existing and new company technology, products, and services</li>
<li>
Learn new Product updates, new platform tools, and acquired software as the platform evolves</li>
<li>
Contribute to the ongoing learning and success of your team by sharing knowledge through training, mentorship, collaboration, and the creation of documentation</li>
<li>
Inform leadership and collaborate with Enablement on new product releases, product updates, and acquisitions to proactively prepare the Support team with process changes and training</li>
<li>
Assist the P&amp;T Teams by testing new features, bug fixes, and surfacing customer feedback</li>
<li>
Assist squads, CSRs, and Technical Coaches in answering questions on the floor and in escalation and help channels</li>
<li>
Provide focused training and leadership to support squads on a regular cadence to ensure technical knowledge on the floor</li>
<li>
Use internal tools to identify the severity of emergent product bugs/ incidents, and work collaboratively with the Support team and, Product/Engineering teams (P&amp;T) to address them</li>
<li>
Maintain a close relationship with P&amp;T, including, but not limited to, attending relevant meetings and office hours, closing the feedback loop, reporting on tools to source common client issues, and reporting those issues to the respective teams</li>
<li>
Collaborate with other PSEs to address cross-tool or platform-level updates, bugs, and incidents</li>
<li>
Manage SI JIRAs and the creation/priority of bug tickets to P&amp;T teams promptly</li>
<li>
Provide talk tracks, contextual insight, workarounds, and updates to CS teams on incidents and product bugs</li>
<li>
Encourage, motivate, and teach reps to improve product knowledge and service quality</li>
<li>
Extract and present product trends regularly to Leadership and P&amp;T Teams</li>
<li>
Assist customers and internal stakeholders with difficult, technical questions and client escalations</li>
</ul>
What we&rsquo;re looking for:<ul>
<li>
5 years of Technical Support experience with a preference for at least 2 years at Procore in an applicable Customer Support role. 2 years of SaaS Technical Support experience</li>
<li>
BA/ BS or equivalent experience</li>
<li>
Ability to communicate technical concepts clearly and effectively to an audience of both technical and non-technical stakeholders</li>
<li>
Excellent organizational skills, as well as written and verbal communication skills</li>
<li>
Ability to assess and provide proactive advice or solutions</li>
<li>
Ability to improvise, and think creatively to find solutions to challenging problems</li>
<li>
Ability to effectively prioritize and escalate customer issues as required</li></ul></div>

Product Support Engineer

Siemens EDA (Siemens Digital Industries Software)

<div>
 Company: Siemens EDA
 
 
 Job Title: Product Engineer
 
 
 Job Reference #: 491726
 
 
 Job Location: Cairo, Egypt
 
 
 Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.
 
 
 The Calibre Product Management Team in Cairo is currently seeking a Product Engineer (PE) to focus on Calibre Layout Vs. Schematic (LVS).
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Provide expert technical support and deliver in-depth training to customers and Application Engineers (AEs).
 </li>
 <li>
 Foster product innovation through collaboration with software development teams, field engineers, and customers.
 </li>
 <li>
 Lead customer engagement by clearly communicating product value and benefits.
 </li>
 <li>
 Analyze market trends and identify opportunities for product improvement.
 </li>
 <li>
 Define and prototype new tool capabilities.
 </li>
 <li>
 Translate customer feedback and market needs into clear product requirements.
 </li>
 <li>
 Work closely with cross-functional teams to ensure successful feature development and implementation.
 </li>
 <li>
 Create and maintain detailed technical documentation and training resources.
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 Technical: Essential to have:
 
 
 <ul>
 <li>
 BS./MS. in Electrical/Electronic Engineering
 
 
 </li>
 </ul>
 Technical: Nice to have:
 
 
 <ul>
 <li>
 Basic knowledge in design and physical &amp; circuit verification processes.
 </li>
 <li>
 Prior knowledge and experience of CAD tools usage and/or development.
 </li>
 <li>
 Prior knowledge in semiconductor process engineering or back-end EDA tool programming.
 </li>
 <li>
 Good programming skills. (Tcl/Tk, Shell Scripting and/or Python, UNIX/Linux OS are necessary)
 
 
 </li>
 </ul>
 Soft skills: Essential to have
 
 
 <ul>
 <li>
 Strong team player
 </li>
 <li>
 Presentable
 </li>
 <li>
 Individuals with strong ability to learn and explore new technologies and
 </li>
 <li>
 Able to demonstrate good analysis and problem-solving skills
 </li>
 <li>
 Able to set personal goals and work consistently towards them in a dynamic environment
 </li>
 <li>
 Excellent communication skills and able to work remotely with an international team environment
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Willingness to travel
 
 
 </li>
 </ul>
 
 Why us?
 
 
 
 Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 Siemens Software. Transform the Everyday
 
 
</div>

Product Engineer - Calibre LVS

Johnson Health Tech

<div>Description:

Position Overview:
The Mechanical Sustaining Engineer plays a critical role in ensuring existing products meet the high standards expected of our fitness equipment through root cause analysis, strength analysis, and testing. This person will lead efforts to resolve field issues and support value add/value engineering efforts. Prepare CAD models and drawings for various components and assemblies to prototype and validate solutions. Ensure compliance with product specifications, internal and external standards, and testing requirements. Conduct product and component testing to validate designs. Complete documentation to report findings and support design changes. This is a non-supervisory position.
Responsibilities:
Product Support &amp; Troubleshooting<ul><li>Diagnose and resolve complex mechanical issues arising from field feedback and warranty data.</li><li>Conduct root cause analysis of failures returned from the field or discovered through testing</li><li>Research and develop test procedures, complete strength and fatigue analysis, and conduct testing to confirm failure modes and validate solutions.</li><li>Review, develop and update DFMEAs and Engineering Change Management</li><li>Update CAD models, drawings, and Bills of Materials. Work with global engineering team to manage and implement engineering changes.</li><li>Hold technical design reviews and other engineering meetings to support product changes</li></ul>
Personnel &amp; Communication:<ul><li>Work with Quality, Global Engineering, Key Technology, and New Product Development teams to gather data, communicate findings, and collaborate on design solutions.</li><li>Regular communication with Asia teams outside of normal business hours to gather information, support testing, and transfer design details.</li><li>Occasional travel to Asia factory locations to understand factory manufacturing constrains and implement solutions.</li></ul>
Cost Reduction &amp; Optimization:<ul><li>Identify opportunities for value engineering, cost reduction, manufacturing efficiencies, and material improvements without sacrificing quality.</li></ul>
Marginal Job Functions:<ul><li>Other projects as assigned</li></ul>
Requirements:

Education:<ul><li>BS in Mechanical Engineering or related field required</li></ul>
Experience:<ul><li>Mechanical Engineering internship, co-op, and/or senior design project experience, consumer products experience preferred</li><li>Demonstrable experience in 3D CAD (SolidWorks preferred)</li></ul>
Other Requirements:<ul><li>Strong root cause analysis and troubleshooting skills</li><li>Strong mechanical aptitude, with hobbies or projects showcasing your passion for design and problem solving</li><li>Excellent written and verbal communication skills and technical documentation</li><li>Ability to work well with numerous diverse groups and individuals</li><li>Ability to handle multiple projects concurrently</li><li>Familiar with quality control processes</li><li>Ability and willingness to travel internationally as project needs dictate</li><li>Ability to communicate and work well with many different teams, both domestically and overseas.</li><li>Regular communication with overseas teams outside of typical office hours</li></ul>
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:<ul><li>Health &amp; Dental Insurance</li><li>Company paid Life Insurance</li><li>401(k)</li><li>Paid Time Off benefits</li><li>Product discounts</li><li>Wellness programs</li></ul> 
EOE/M/W/Vet/Disability</div>

Mechanical Sustaining Engineer

Trane Technologies

<div>At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What&rsquo;s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it&rsquo;s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business&mdash;it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what&rsquo;s possible for a sustainable world.
Thrive at work and at home:<ul><li>
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives &ndash; WE DARE TO CARE!</li><li>
Family building benefits include fertility coverage and adoption/surrogacy assistance.</li><li>
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.</li><li>
Paid time off, including in support of volunteer and parental leave needs.</li><li>
Educational and training opportunities through company programs along with tuition assistance and student debt support.</li><li>
Learn more about our benefits here!</li></ul>
Where is the work:
<ul><li>From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.</li></ul>
What you will do:
As the RTS Product Engineer, you will work as a member of the product development team, responsible for the testing &amp; qualification of Trane Commercial HVAC products, including components, systems and subsystems.<ul><li>
Participation as an active member of the product development team.</li><li>
Work with design engineers to help drive projects to completion.</li><li>
Assist with deviation approvals.</li><li>
Work with production lines to assist with communicating design intent.</li><li>
Coordination and scheduling of prototype builds and evaluation.</li></ul>
What you will bring:<ul><li>
Bachelor&rsquo;s Degree in Engineering and at least 2-years of engineering or product design experience is required.</li><li>
Experience with solid modeling design package (such as CREO) a plus.</li><li>
Problem assessment; analysis and problem-solving skills.</li><li>
Results-oriented individual with emphasis on achieving overall team performance.</li><li>
Good verbal and written communication skills.</li></ul>
Compensation:
Annual Salary Range: $58,000 - $95,000
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. 
 
Equal Employment Opportunity: 
 
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</div>

RTS Product Engineer

Astec Industries

<div>BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We&rsquo;re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
ABOUT THE POSITION: Onsite position in Yankton, SD
Continuous Improvement engineer works with CI team and develop fact based solutions for field issues and implements solid solutions based on 8D process. In addition lead cost reduction efforts and provide engineering support other departments as needed.
Deliverables &amp; Responsibilities<ul><li>Lead a cross functional to develop solution for field and warranty issues.</li><li>Work with product support teams to ensure issues are communicated and addressed.</li><li>Work with Quality Improvement teams to contain field quality issues inproduction.</li><li>Work with Continuous Improvement engineering to determine testing requirements for cost reduction projects</li><li>Lead the QIT team in developing cost reduction projects.</li><li>Assist with custom designs requested.</li><li>Work with Product Procurement team with product issues.</li><li>Work with Product Management Team with special product specifications</li><li>Work with test engineers to produce test reports to communicate data, conclusions, and recommendations to other functional areas of projects that will positively affect outcomes</li><li>Follow and actively support all company policies and procedures, to include a primary emphasis on safe operations</li><li>Follow Affirmative Action and Equal Employment Opportunity program guidelines at all times</li><li>Follow proper safety procedures at all times</li><li>Wear personal protective equipment as required</li><li>Clean work area daily</li><li>Perform other duties as assigned</li></ul> 
To be successful in this role, your experience and competencies are:<ul><li>Three (3) years&rsquo; experience in Mechanical engineering role</li><li>Four-year Mechanical engineering degree from accredited university</li><li>Ability to work satisfactorily as a team member and communicate with all levels within the company</li><li>Good communication skills (both verbal and written)</li><li>Ability to operate a personal computer and be familiar with Microsoft Office Suite software applications</li><li>Ability to handle sudden changes in project/priority and multiple tasks simultaneously in a positive fashion</li><li>Ability to set, adjust and change daily priorities</li><li>Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned</li><li>Ability to identify problems or potential problems at a functional level and make or recommend decisions to resolve the same</li><li>Projects strong leadership skills</li><li>Good organization and time-management skills</li><li>Willingness to accept responsibility and take on new challenges</li><li>Ability to use calculator and other standard office equipment (fax, copier, scanner, etc.)</li><li>Ability to influence others via communication to get desired results</li><li>Accurate data entry/typing and proofreading skills</li><li>Ability to exercise discretion and independent judgment on a customary and regular basis</li><li>Ability to troubleshoot, correct and properly document issues on shop floor is a MUST</li><li>Ability to accurately read and interpret a tape measure, engineering drawings and bills of material (BOMs)</li><li>Skill in working efficiently and accurately to keep up with production requirements and stay productive with little supervision</li><li>Ability to handle multiple projects with multiple priorities</li><li>Ability to handle sudden changes in project/priority</li><li>Proficiency in the use of a personal computer and AutoCAD, Excel and Word software applications</li><li>Capacity to learn quickly, think independently and problem solve with or without guidance provided by Supervisor</li><li>Flexible and adaptable in coping with pressures, deadlines, and rapidly changing situations</li><li>Ability to handle sudden changes in project/priority and multiple tasks simultaneously in a positive fashion</li><li>Willingness to accept responsibility and take on new challenges</li><li>Ability to influence others via communication to get desired results</li><li>Ability to exercise discretion and independent judgement on a customary and regular basis</li><li>Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers and management working both individually and as part of a team</li><li>Must express criticisms and concerns in a way that promotes teamwork and a positive work environment</li></ul><ul><li> 
PREFERENCES</li><li>Knowledge and application of Finite Element Analysis (FEA)</li></ul><ul><li> 
OTHER REQUIREMENTS</li><li>Eighteen (18) years of age or older</li><li>Pre-employment drug screen, physical and background check</li><li>Dependability</li><li>Willingness to train on first shift if required</li><li>Willingness to work any shift when needed</li><li>Flexibility to work additional hours when required</li><li>Occasional travel</li><li>Valid driver's license and ability to safely operate a motor vehicle</li><li>Willingness to work at either Chattanooga location when required</li><li>Ability to provide transportation to and from local destinations when required</li><li>Required to carry $100,000/$300,000 liability insurance coverage on any personal vehicle used for company business. Mileage reimbursed through expense reports submitted to the Company's accounting department.</li></ul><ul><li> 
LANGUAGE SKILLS</li><li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations</li><li>Ability to write reports, business correspondence and procedure manuals</li><li>Effectively present information in one-on-one or group situations</li></ul><ul><li> 
MATHEMATICAL SKILLS</li><li>Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry</li><li>Calculate figures and amounts such as proportions, percentages, area, circumference, and volume</li><li>Skilled in applying concepts such as ratios and proportions to practical situations</li></ul><ul><li> 
REASONING ABILITY</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li><li>Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables</li></ul><ul><li> 
SAFETY</li><li>Astec is dedicated to a culture of Behavior Based SAFETY and a Healthy Environment!</li></ul><ul><li> 
Proficient in promoting safe and healthy work environment</li><li>Notify supervisor of product discrepancies or equipment malfunctions</li><li>Adheres to established company policies and procedures paying special attention to safety regulations</li><li>Report defective materials, equipment, or questionable conditions to the supervisor/manager to identify and correct the root cause</li><li>Wear personal protective equipment (PPE) in accordance with training guidelines</li><li>Separate scrap or waste materials for recycling, reuse, or environmentally sound disposal</li><li>Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks</li><li>Attend weekly department safety meeting</li><li>Supervisor and Leadership Expectations</li><li>Does this role have supervisory or managerial responsibilities?</li><li>Does this role have budgetary or program management responsibilities? (must state if manager and above title with no direct reports).</li></ul><ul><li> 
Our Culture and Values</li><li>Employees that become part of Astec embody the values below throughout their work.</li><li>Continuous devotion to meeting the needs of our customers</li><li>Honesty and integrity in all aspects of business</li><li>Respect for all individuals</li><li>Preserving entrepreneurial spirit and innovation</li><li>Safety, quality and productivity as means to ensure success</li></ul> 
Travel Requirements: % of travel, regional, international 
NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. 
WORK ENVIRONMENT (Select One)
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manufacturing Environment
Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person&rsquo;s veteran status or any other characteristic protected by law or executive order.</div>

Continuous Improvement (CI) Engineer

Epsilon

<div>Overview 
How You'll Make an Impact
 
SaaSOps Support manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and has recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
 
 
Engineer is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, solving, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of Oracle DB, SQL, AWS
 
 
and Python scripting, combined with a good understanding of networking concepts, ITIL framework, with excellent stake holder communication.
 
 
What You'll Achieve
 
<ul><li>Ability to analyze, troubleshoot and resolve customer issues.
</li><li>Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
</li><li>Good abilities to establish relationships and strong Customer focus
</li><li>Serves as customer contact for technical and service related problems
</li><li>Great teammate that is ready to contribute or lead elements of solving and problem resolution
</li><li>Ability to deal with stressful situations with colleagues and customers
</li><li>Must have the ability to communicate effectively in English language both verbal and written
</li><li>Documenting troubleshooting and problem resolution steps, by determining the best course of action.
</li><li>Should be able to understand development code for debugging purposes when needed.
</li><li>Ability to learn and adapt to new technologies based on organization needs.
</li><li>Ensure all tickets meet the targets for resolution, escalation, documentation &amp; completion.
</li><li>Train and mentor team members and perform other duties as assigned.
</li><li>Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
</li><li>Create and report product improvement ideas including functional enhancements and supportability improvements.
</li></ul> 
What you'll bring with you:
 
<ul><li>Bachelor's Degree in computer or engineering related field (or related field experience).
</li><li>Minimum of 2 years related Product support engineering experience preferred, working directly with End-user customers.
</li><li>Experience/Support for Databricks clusters and environments.
</li><li>Develop and troubleshoot SQL queries, Python/ scripts, and APIs for data integration and analytics.
</li><li>Collaborate with data engineers, developers, and collaborators to address technical challenges.
</li><li>A good AWS, Networking and Communication protocol knowledge.
</li><li>Experience in Databricks and writing simple to medium complex SQL queries.
</li><li>Python Scripting experience with a good knowledge of API.
</li><li>Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
</li><li>Should be a self - driven individual and be able to independently handle the assignments.
</li><li>Document support processes, standard methodologies, and resolution steps for recurring issues.
</li><li>Ability to diagnose and solve problems quickly.
</li><li>Strong time management skills with the ability to take full ownership of tasks.
</li><li>Great teammate with excellent verbal and written communication skills.
</li><li>Possess Can-Do attitude to overcome challenges.
</li><li>Willingness to participate in on-call rotations.
</li></ul> 
Why you might stand out from other talent:
 
<ul><li>Ability to diagnose and solve problems quickly
</li><li>Strong time management skills
</li><li>Ability to take full ownership of tasks.
</li></ul> 
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
 
 
Base Salary: $63,600 - $127,300 
 
Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. 
 
The application deadline for this job posting is 05/19/2026. 
 
Additional Information 
When You Join Us, We'll Create Something EPIC Together
 
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
 
 
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
 
 
Our pillars aren't just words. They're how we show up every day. 
<ul><li>
People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.</li><li>
Collaboration: We work together, support one another, and collectively achieve goals.</li><li>
Growth: There are endless opportunities for growth through learning, development and career advancement.</li><li>
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li>
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul> 
Our values guide us to create value for our clients, our people and consumers. 
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul> 
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. 
 
Because You Matter 
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
 
<ul><li>Time to Recharge: Flexible time off (FTO), 15 paid holidays
</li><li>Time to Recover: Paid sick time
</li><li>Family Well-Being: Parental/new child leave, childcare &amp; elder care assistance, adoption assistance
</li><li>Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling</li></ul> 
Epsilon benefits are subject to eligibility requirements and other terms.
 
 
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
 
 
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
 
 
#LI-AM1</div>

Product Support Analyst

<div>POSITION: Local Product Engineer, Electrical (Digital Product Platform)
SALARY: $120,000- $140,000*
LOCATION: Mahwah NJ 
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. 
Reporting to the Local Product Engineering Electrical DPP Technical Specialist, North America, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC.<div> 
WHAT YOU WILL BE DOING: 
<ul><li>Vehicle Quality Issues. Utilizing JLR's technical assistance process own the triage, assessment, and resolution of client quality issues in the field. Working closely with senior diagnostic specialists, helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time. Respond to technical escalations within the departmental Kpi helping the business achieve its customer love targets.</li><li>Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental goals as a local subject matter expert (SME) for the Electrical (DPP) commodity.</li><li>Customer Love: Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience. Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.</li><li>Retailer &amp; Customer Support: When requested, be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering. Support field staff with dedicated engineering level excellence.</li><li>Customer Experience: Support industry-leading Customer experiences. Work in collaboration at the working level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.</li><li>Systemic Issue Identification. Escalate high-risk systemic issues with urgency following process and</li></ul>
engineering communication channels advocating that they be addressed rapidly. Champion the visibility and resolution of high priority issues for the market in current and upcoming products. 
<ul><li>Expert Technical Support: Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline including the test and validation of solutions as required.</li><li>Data Management: Conduct data management and deep dive analysis to speed up root cause understanding and resolve customer issues. Analyse trends and raise systemic issues as required working closely with Local Product Investigation.</li><li>Upskill and Unity: Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily.</li><li>Performing other duties as required</li></ul></div><div> 
WHAT YOU WILL NEED: 
<ul><li>Bachelors or Graduate Degree (preferred) in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field. Candidates with equivalent work experience will be considered.</li><li>5+ years of experience in Electrical (DPP) engineering, with a focus on control systems, design, quality, NVH or calibration.</li><li>Excellent understanding of Electrical (DPP) commodity systems and able to demonstrate a well-considered problem-solving approach.</li><li>Automotive systems experience.</li><li>Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, &amp; Canalyser.</li><li>Proven problem-solving skills; Six-Sigma training is a distinct advantage.</li><li>Good knowledge of the automotive industry, including competitor and market awareness.</li><li>Advanced knowledge of JLR products, technologies, and engineering processes strongly preferred.</li><li>Ability to effectively communicate technical information to stakeholders throughout the organization.</li></ul>
 
<ul><li>Strong organizational skills with attention to detail.</li><li>High drive, self-motivated, and able to deliver with minimal supervision.</li><li>Ability to work under pressure and meet firm deadlines while maintaining high standards.</li><li>Team-oriented self-starter with strong business acumen.</li><li>Ability to work with and negotiate with other functions to achieve common objectives.</li><li>Proactive delivery and commitment to meeting deadlines.</li><li>Available to travel as required for vehicle investigations and fact-finding tasks.</li></ul></div> 
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday- office days; Wednesday and Friday- choice days)<ul><li>Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an &quot;at-will position&quot;.</li></ul><div> 
SO WHY US? 
<ul><li>As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.</li><li>Be part of an international, inclusive, and open-minded company</li><li>Global Bonus Program based on company performance</li><li>You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.</li><li>Our employees receive a generous time off policy</li><li>We offer a discounted Luxury Vehicle Car Program</li><li>Complimentary Lunch</li><li>Quarterly Chair Massages</li><li>Employees also receive generous health care and retirement plans</li><li>Maternity/Paternity Leave</li><li>Andmore!</li></ul></div>
Thank you for your interest in working for us, we love it here and think you will too! 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. 
This role is not eligible for visa sponsorship. #WEAREJLR</div>

Local Product Engineer, Digital Product Platform (DPP)

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