product support engineer

Teradyne

<div>We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! 
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. 
Our Purpose 
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation and delivers better business results. 
 
Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne&rsquo;s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Semiconductor Test Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.<div> 
</div><ul><li>Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms and products.</li><li>
Provide timely and accurate support to field organizations in response to a wide array of customer issues.</li><li>
Identify opportunities to use technology to improve the way that we deliver support to our customers.</li><li>
Analyze trends and identify opportunities to improve the reliability of our systems.</li><li>
Engage with the Product Development process to influence and prepare new products for successful deployment to the field.</li><li>
Develop support and training documentation</li><li>
Conduct training to spread knowledge to all field service engineers worldwide</li></ul> 
 
All About You 
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you&rsquo;re ready to join us in this mission, take a closer look at the minimum criteria for the position.<ul><li>
BS in Electrical, Computer or Mechanical engineering and demonstrated desire to be a practicing engineer.</li><li>
1-3 years experience
</li><li>Experience with Semiconductor testing desired</li><li>
Expert Computer Skills</li><li>
Experience with Design for Serviceability and Reliability</li><li>
Technical Areas: Power, Networking, C/C+</li><li>
Excellent critical thinking, and problem solving skills</li><li>
Excellent verbal and written skills</li><li>
Strong writing and technical editing skills</li><li>
Commitment to product quality and customer satisfaction.</li><li>
Solid presentation skills</li><li>
Team player, self-motivated, and &ldquo;hands-on&rdquo;</li><li>
Must be willing to travel up to 25%</li></ul> 
This position is not eligible for visa sponsorship. 
Compensation: 
The base salary range for this role is $52,000 to $83,200. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. 
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance. 
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation &amp; holidays, tuition assistance programs, and more. Please click here to see details. 
#LI-NS1</div>

Product Support Engineer (Semi Test Engineering; North Reading, MA)

Future Dimensions Company

Position Title: Application EngineerLocation: Riyadh, Saudi ArabiaPosition Summary:We are looking for a skilled and motivated Application Engineer to join our team in Riyadh. The ideal candidate will be responsible for providing technical expertise, conducting product demonstrations, supporting customers, and ensuring successful implementation of our 3D printing solutions.Key Responsibilities:<ul><li>Conduct hands-on product demonstrations and training sessions for clients.</li><li>Assist customers in identifying suitable 3D printing technologies and materials for their applications.</li><li>Provide pre-sales and post-sales technical support to the sales team and clients.</li><li>Operate, calibrate, and maintain 3D printers, scanners, and related equipment.</li><li>Prepare and present detailed technical documentation, proposals, and reports.</li><li>Perform sample printing, testing, and optimization based on customer requirements.</li><li>Collaborate with the engineering and sales teams to develop customized solutions.</li><li>Stay updated on the latest trends and advancements in additive manufacturing.</li><li>Support exhibitions, events, and marketing activities with live demonstrations and technical insights.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering, Mechatronics, Industrial Engineering, or a related field.</li><li>1&ndash;3 years of experience in a technical or application engineering role (preferably in 3D printing, manufacturing, or automation).</li><li>Strong knowledge of CAD/CAM software and 3D printing processes.</li><li>Excellent communication and presentation skills in Arabic and English.</li><li>Strong analytical and troubleshooting abilities.</li><li>Willingness to travel locally and occasionally regionally.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Application Engineering: 1 year (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Application Engineer (3D Printing)

Stonebranch

<div>Location: Remote &ndash; India

Reports to: Lead Systems Engineer

Travel: None 
Stonebranch builds IT orchestration and automation solutions that transform business IT environments from simple IT task automation into sophisticated, real-time business service orchestration. No matter the degree of automation, the Stonebranch platform is simple, modern, and secure. Using Stonebranch&rsquo;s Universal Automation Center (UAC), enterprises can seamlessly orchestrate workloads and data across hybrid IT environments. Headquartered in Atlanta, Georgia, with points of contact and support throughout the Americas, Europe, and Asia, Stonebranch serves some of the world&rsquo;s largest financial, manufacturing, healthcare, travel, transportation, energy, and technology institutions. 
Your Part in this Growth Story:

As a Systems Engineer II, you&rsquo;ll play a pivotal role in driving Stonebranch&rsquo;s mission to revolutionize IT automation. You&rsquo;ll be on the front lines supporting our customers, ensuring smooth operation of our Universal Automation Center (UAC), and tackling technical challenges that span diverse enterprise environments. Your expertise will help maintain the reliability and innovation our clients expect, while your contributions to troubleshooting, documentation, and process improvement will directly shape how organizations around the world orchestrate their IT operations in real time. 


This is a remote position &ndash; candidates can be located anywhere in India. This position will report to the Lead Systems Engineer. 
Your Impact on The Organization:
Customer Support &amp; Issue Resolution
<ul>
<li>Provide Level 1 and Level 2 support for Stonebranch products.</li>
<li>Gain exposure to handling Level 3 support issues and liaise with Level 3 support when necessary.</li>
<li>Provide prompt and accurate feedback to both external and internal customers.</li>
<li>Ensure issues are correctly categorized and SLAs are fulfilled.</li>
<li>Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.</li>
<li>Maintain positive and professional relationships with customers.</li>
</ul>
Technical Analysis &amp; Troubleshooting
<ul>
<li>Install software and related requirements across various operating systems.</li>
<li>Recreate complex customer scenarios for troubleshooting.</li>
<li>Identify, document, and report product defects.</li>
<li>Suggest complex workarounds to bypass known issues.</li>
<li>Screen and recommend product enhancements.</li>
<li>Engage in creative and systematic problem-solving approaches.</li>
<li>Occasionally receive guidance from senior team members on complex matters.</li>
</ul>
Documentation &amp; Process Management
<ul>
<li>Create and maintain QMS (Quality Management System) documentation.</li>
<li>Track work items and requests using modern incident reporting systems.</li>
<li>Communicate and collaborate effectively within a globally distributed team.</li></ul> 
What You Will Bring to the Team:
Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Computer Engineering, CIS/MIS, Cybersecurity, Business, or a related field &mdash; or equivalent IT experience.</li>
<li>3&ndash;7 years of experience in a Technical or Product Support role.</li>
</ul>
Technical Skills
<ul>
<li>Strong troubleshooting skills (required).</li>
<li>Solid understanding of IT infrastructure and operating systems such as UNIX/Linux and Windows Server (z/OS experience is a plus).</li>
<li>Intermediate scripting ability (Batch, Bash, Python preferred).</li>
<li>Basic knowledge of web application containers (e.g., Tomcat).</li>
<li>Familiarity with workload automation systems (preferred).</li>
<li>Basic networking knowledge.</li>
</ul>
Analytical &amp; Problem-Solving Abilities
<ul>
<li>Ability to diagnose and resolve issues systematically and efficiently.</li>
<li>Strong analytical thinking with attention to technical details.</li>
<li>Proactive and resourceful in identifying solutions and improvements.</li>
</ul>
Communication &amp; Interpersonal Skills
<ul>
<li>Customer-oriented service attitude.</li>
<li>Excellent communication and collaboration skills.</li>
<li>Strong command of English, both written and verbal.</li></ul> 
Why You&rsquo;ll Love Stonebranch:

At Stonebranch, you&rsquo;ll join a team that&rsquo;s redefining what&rsquo;s possible in IT automation &ndash; while being part of a collaborative, inclusive, and globally connected culture. We believe in supporting our people so they can do their best work and grow with us.
<ul>
<li>Work Flexibility: Enjoy the benefits of a remote-first role, with the autonomy to manage your schedule and collaborate with talented colleagues across the globe.</li>
<li>Career Growth: Build your career with a company recognized as one of the Atlanta Journal-Constitution&rsquo;s Top Workplaces 2022, 2023, and 2025.</li>
<li>Connected Culture: Be part of an open, innovative environment where your ideas are valued and your impact is visible.</li></ul> 


We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.</div>

Systems Engineer II

AL GERGAWI METAL INDUSTRIES LLC

&sect; Knowledgeable in Hydraulic System and Dye Designing&sect; Designs, develops, and tests mechanical components, machines, and equipment&sect; Analyzes problems to establish design requirements and specifications for mechanical engineering projects&sect; Designs electrical components for machines, equipment, and control systems&sect; Develops detailed cost estimates of each project based on time studies of similar work, materials costs and labor rates or standard costs, such as average rates established by Management Engineer department or Management Engineer manager in accordance with the company standards and legal requirements&sect; Determines the design, testing, and manufacturing methods for the mechanical and electrical equipment for new products or revisions&sect; Ensures that all sub-work is completed within established deadlines as directed by management&sect; Serve as a technical resource to the customer, or provide product support or information to the manufacturing department, sales and marketing departments&sect; Recommend methods and systems for improving productivity and efficiency of mechanical engineering activities&sect; Provide leadership in problem solving and adjustment of design parameters/specifications to accommodate unforeseen conditions with little or no direction from management.Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Mechanical Engineer

JUSPAY

<div>
 
 
 Product Solution Engineer
 
 
 
 
 
 
 You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 ● Take ownership of customer issues and requests through to resolution
 
 
 ● Research, diagnose and troubleshoot issues following SLAs
 
 
 ● Guide non-technical users through the issue resolution process
 
 
 ● Product integration support for merchants
 
 
 ● Collect and document information about users problems for future references
 
 
 ● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 
 
 ● Provide prompt and accurate feedback to customers
 
 
 ● Document knowledge in the form of knowledge base tech notes and articles
 
 
 ● Collaborate with team for application enhancements requirements
 
 
 
 
 
 
 Qualification:
 
 
 
 ● 2 to 6 years of experience working in application and technical support.
 
 
 ● BE/ME in any discipline / MBA/MCA or equivalent
 
 
 ● Excellent trouble-shooter. Strong analytical and problem-solving skills.
 
 
 ● Decent programming skills and SQL knowledge. Able to understand the code.
 
 
 ● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
 
 
 ● Ability to collaborate across teams and strong interpersonal skills.
 
</div>

Product Solution Engineer

Texas Instruments

<div>
 
 Job Description
 
 
 
 
 Change the world. Love your job.
 
 
 
 Texas Instruments (TI) is out front and ready for the next big challenge. Our innovations are at the core of nearly every electronics product in use today. And it doesn't stop there. We're developing breakthrough technology to power the world's future innovations as well. TI is committed to building a better future &mdash; from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities. Put your talent to work with us.
 
 
 Our business has very high growth in TI and is in a segment where the market is fast growing. We're searching for applications engineer who have the passion and excitement to grow, innovative, take an active role in product definition, execute the characterization until ramp, and provide post ramp application support to customers.
 
 
 This role is responsible for application support for high speed amplifiers. Key responsibilities include:
 
 
 <ul>
 <li>
 Answer customer questions and supporting design-in activities for released products. This includes:
 </li>
 <li>
 Forum and email questions from customers
 </li>
 <li>
 Schematic and Layout Review of customer application
 </li>
 <li>
 Debug of customer problems by re-creating issues in our evaluation boards and/or customer boards
 </li>
 <li>
 On-site support for customer board as required
 </li>
 <li>
 Design EVM and internal evaluation boards to support correlation and evaluation activities of new products
 </li>
 <li>
 Create user guides, test procedures and proper release of EVM boards for customer consumption
 </li>
 <li>
 Participate in datasheet review to ensure completeness of datasheet being developed by the Systems Engineer
 </li>
 <li>
 Perform Bench Characterization for High Speed Amplifiers devices, including bench automation, hardware design and develop test techniques
 </li>
 <li>
 Participate in new silicon testing from an application perspective to ensure robustness of the product (i.e. destructive testing)
 </li>
 <li>
 Work with systems engineer to provide support to early design in activities for new products
 </li>
 <li>
 Create custom reference designs targeting relevant applications to be used as customer implementation ideas
 </li>
 <li>
 Write application notes that explain different use cases, implementation and/or flexibility of our products
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, ECE, or related field
 </li>
 <li>
 2+ years of relevant experience
 </li>
 <li>
 Experience in applications support of analog products
 </li>
 <li>
 Solid hardware and software debugging skills
 </li>
 <li>
 Strong technical background, with the ability to produce high quality technical documentation
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Ability to establish strong relationships with key stakeholders critical to success, both internally and externally
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Ability to quickly ramp on new systems and processes
 </li>
 <li>
 Demonstrated strong interpersonal, analytical and problem-solving skills
 </li>
 <li>
 Ability to work in teams and collaborate effectively with people in different functions
 </li>
 <li>
 Ability to take the initiative and drive for results
 </li>
 <li>
 Strong time management skills that enable on-time project delivery
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Why TI?
 
 
 
 <ul>
 <li>
 Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
 </li>
 <li>
 We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
 </li>
 <li>
 Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.
 
 
 </li>
 </ul>
 
 About Texas Instruments
 
 
 
 Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com .
 
 
 Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.
 
 
 If you are interested in this position, please apply to this requisition.
 
 
 
 About The Team
 
 
 
 TI does not make recruiting or hiring decisions based on citizenship, immigration status or national origin. However, if TI determines that information access or export control restrictions based upon applicable laws and regulations would prohibit you from working in this position without first obtaining an export license, TI expressly reserves the right not to seek such a license for you and either offer you a different position that does not require an export license or decline to move forward with your employment.
</div>

Applications Engineer

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Bangalore, Chennai, Hyderabad, Trivandrum</div></ul></div><div> 
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader">Role description</h3>
<div>Role Proficiency:

Develops applications and participates in maintenance. Reuses proven solutions contributes to research and development activities with some guidance from Product Engineer I

Outcomes:
<div>
<ul><li>Understand product requirements and user stories from customer discovery process</li></ul>
<ul><li>Ensure requirements coverage of complex features with unit test cases</li></ul>
<ul><li>Troubleshoots development and production problems across multiple environments and operating platforms</li></ul>
<ul><li>Ensure code coverage and code quality by actively participating in code reviews</li></ul>
<ul><li>Ensure adherence to best practices and standards with provision of periodic status updates</li></ul>
<ul><li>Execute test cases and prepare release documents in line with the requirements</li></ul>
<ul><li>Improve customer satisfaction</li></ul>
</div>
Measures of Outcomes:
<div>
<ul><li>100% adherence to engineering process and standards (coding standards) with minimal or no code review comments w.r.t given guidelines.</li></ul>
<ul><li>100% adherence to project schedule / timelines and effort estimation</li></ul>
<ul><li>Number of technical issues uncovered during the execution of the project</li></ul>
<ul><li>Number of code defects</li></ul>
<ul><li>Number of defects post delivery</li></ul>
<ul><li>Number of non-compliance issues</li></ul>
<ul><li>Quarterly/timely completion of mandatory domain/technical certifications</li></ul>
</div>
Outputs Expected:

Product Requirements:
<div>
<ul><li>Understand the functional/ non-functional requirements gathered from the stakeholders (Architect Product Manager Product Lead Client) for enhancement</li></ul>
<ul><li>Seek review inputs from the Architect/Leads and incorporate same</li></ul></div> 
 
Product Design and Development:
<div>
<ul><li>Contribute to product development following SLA and delivery timelines</li></ul>
<ul><li>Create POCs to identify the feasibility of new technologies/ products; share the findings with the architecture team for new products</li></ul>
<ul><li>Seek review inputs from the product specialist</li></ul>
<ul><li>Build code per the design document; ensuring compliance on defined standards/guidelines</li></ul>
<ul><li>Support the client in user acceptance testing if required</li></ul>
<ul><li>Ensure code quality and 100% code coverage.</li></ul></div> 
 
Product Testing:
<div>
<ul><li>Review Test Cases / Test Plan; conduct integration testing and resolve defects/bugs</li></ul></div> 
 
Product Training and Documentation:
<div>
<ul><li>Provide inputs to technical publications and review documentation of key features as required.</li></ul></div> 
 
Product Sign Offs:
<div>
<ul><li>Resolve existing issues</li></ul></div> 
 
Project Management:
<div>
<ul><li>Provide inputs on the status of the module development to the development lead</li></ul></div> 
 
Skills/Certifications:
<div>
<ul><li>Upskill regularly with timely completion of mandatory domain/technical certifications</li></ul>
</div>
Skill Examples:
<div>
<ul><li>Ability to use Domain / Industry Knowledge to independently understand capture the business requirements and fine-tune; interacting with SME at various stages of the development</li></ul>
<ul><li>Ability to use Product Design knowledge to design and implement the business and non-functional requirements</li></ul>
<ul><li>Ability to use knowledge of Product Features / Functionality to understand the technical dependency of the product workflow; independently analyzing the product applying the best practices in own area of work and impart training on the various functional modules of the product</li></ul>
<ul><li>Ability to design install configure troubleshoot CI/CD pipelines</li></ul>
<ul><li>Ability to use Software Design &amp; Development knowledge to develop code as per the requirement specifications and user stories. Understand and follow engineering practices take technical responsibility for all stages in the software development process and review process to ensure all practices are being followed</li></ul>
<ul><li>Ability to use UX Knowledge to understand user interface design with the implications on product design and development while improving product usability across the user base. Provide necessary inputs to design team that indicates the user profile/segments and savviness of these users so that right trade-off can be achieved</li></ul>
</div>
Knowledge Examples:

Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical and customer business domain
<div>
<ul><li>Product Design: Working knowledge of product architecture elements such as client server/SOA based configuration parameters; may specialize in one or more areas</li></ul>
<ul><li>Product Features / Functionality: Working knowledge of the product</li></ul>
<ul><li>Knowledge of Config/Build/Deploy processes and tools</li></ul>
<ul><li>Knowledge of IAAS - Cloud providers (AWS Azure Google etc.) and their tool sets</li></ul>
<ul><li>Knowledge of the application development lifecycle &ndash; agile and waterfall</li></ul>
<ul><li>Knowledge of Quality Assurance processes</li></ul>
<ul><li>Knowledge of Quality Automation processes and tools</li></ul>
<ul><li>User Experience Knowledge: Basic knowledge of aspects that enhance product/systems usability and improve the overall user experience</li></ul>
</div>
Additional Comments:

A Product Security Engineer, focused on tooling, will enhance the security posture of the organization by:
<ul>
<li>Conducting annual audits for security tools usage to ensure effectiveness and proper triage of findings.</li>
<li>Assisting product teams with onboarding security tools, performing configuration changes, and aiding in the review of new tools during POV activities.</li>
<li>Increasing the ROI on security tooling by identifying common problems and offering unified solutions.</li>
<li>Conducting regular security assessments and collaborating with cross-functional teams.</li>
<li>Monitoring and responding to tooling problems.</li>
<li>Researching and implementing new security technologies.</li>
<li>Developing and maintaining security metrics with actionable outputs. Preferred</li>
</ul>
Qualifications:
<ul>
<li>3-4 years minimum of Security Experience Required.</li>
<li>Proven experience of working across a wide range of application security programs and tools including SCA, SAST, DAST and beyond.</li>
<li>Awareness of OWASP, SANS and MITRE ATT&amp;CK frameworks.</li>
<li>Hands-on experience in Containers, Windows and Linux OS.</li>
<li>Experience in Power bi and Tableau dashboards.</li>
<li>Scripting experience in Python, Bash, PowerShell preferred</li>
<li>Familiarity with all aspects of the software development life cycle.</li>
<li>Strong communication and interpersonal skills</li>
<li>Experience working within an agile scrum team is desirable.</li>
<li>Must be self-directed, resilient, and creative.</li>
<li>Software Engineering background useful.</li>
</ul></div>
<h3 class="jobSectionHeader">Skills</h3>
<div>Security Engineering,Mitre Attack,Linux Operating System,Sast</div></div></div></div>
 <div><h3 class="jobSectionHeader">About UST</h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Product Security Engineer

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