product support engineer

Appficiency Inc.

<div><p><b>Intro</b></p>
<p><i>
Empowering Business with innovative software solutions, we develop cutting-edge, adaptable, and integrated solutions for Microsoft &amp; NetSuite environments - helping businesses thrive with tailored software enhancements. Our product range from collaboration &amp; productivity, security, Compliance &amp; Governance, and Oracle NetSuite tools to help maximize your software ecosystem capabilities &amp; investments.</i></p><p></p><p><b><br>
The Value</b></p>
<p>
SnapOn Software understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. SnapOn Software is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.</p><p></p><p><b><br>
The Grind</b></p>
<p>
We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.</p>
<p>
No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.</p><p><br>
<b>
The Talent</b></p>
<p>
As a Product Support Engineer II, you will serve as a technical escalation point and a trusted partner to our customers as they use SnapOn Software&rsquo;s NetSuite, Microsoft and Salesforce products. This role is ideal for professionals with strong product knowledge, troubleshooting capability, and the ability to manage more complex support scenarios. You will work closely with Customer Success, Development, and cross-functional teams to strengthen the customer experience, ensure high-quality resolutions, and contribute to product and process improvements.</p><p><br>
<b>
The Commitment</b></p>
<ul>
<li>Act as an escalation point for the Support team, taking ownership of complex or advanced customer issues.</li>
<li>Diagnose and resolve customer-reported issues efficiently while ensuring timely, accurate communication throughout the ticket lifecycle.</li>
<li>Analyze customer feedback, recurring patterns, and emerging issues to help drive product enhancements and service improvements.</li>
<li>Identifying trends and collaborating internally on opportunities for improvement.</li>
<li>Ensure support tickets are managed and resolved within SLA timelines, helping guide others in best practices for ticket handling when needed.</li>
<li>Collaborate closely with Customer Success, Development, Sales, and Marketing teams to provide context, share insights, and ensure a coordinated approach to customer challenges.</li>
<li>Maintain meticulous documentation of customer issues, root causes, and resolutions while contributing to reporting on ticket trends and performance metrics.</li>
<li>Create, update, and enhance knowledge base content including written articles and short-form videos to support scalable customer education and internal knowledge sharing.</li>
<li>Advocate for customer needs by communicating observations, requests, and common challenges to help influence product roadmap decisions.</li>
<li>Support quality assurance efforts by testing bug fixes, validating change requests, and ensuring customers are informed and confident in release updates.</li></ul><br>
<p></p>
<p><b>
The Essentials</b></p>
<ul>
<li>3-4 years of technical support, product support, or help desk experience (SaaS experience preferred).</li>
<li>Degree or diploma in Computer Science, Engineering, Information Technology, or equivalent hands-on experience.</li>
<li>Advanced troubleshooting skills with the ability to break down complex issues and identify root causes.</li>
<li>Strong written and verbal communication skills, with the ability to structure information clearly for customers and internal teams.</li>
<li>Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.</li>
<li>Self-motivated, accountable, and proactive&mdash;equipped with an owner&rsquo;s mindset and readiness to handle challenging scenarios independently.</li></ul></div>

Microsoft Product Support Engineer

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Lahore.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Lahore

<div>
 US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.
 <br/>
 <br/>
 At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.
 <br/>
 <br/>
 We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.
 <br/>
 <br/>
 You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.
 <br/>
 <br/>
 Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey
  </li>
  <li>
   Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions
  </li>
  <li>
   Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction
  </li>
  <li>
   Analyze customer feedback and data to identify pain points and opportunities for improvement
  </li>
  <li>
   Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values
  </li>
  <li>
   Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field. IELTS, A-Levels
  </li>
  <li>
   Strong communication skills, both written and verbal
  </li>
  <li>
   Demonstrated empathy and customer-centric mindset
  </li>
  <li>
   Ability to work effectively within a team and across departments
  </li>
  <li>
   Proactive attitude with a strong willingness to learn and adapt
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive above-market salary
  </li>
  <li>
   Comprehensive health coverage
  </li>
  <li>
   Free food, drinks, and many facilities
  </li>
  <li>
   Dynamic and agile startup environment
  </li>
  <li>
   Access to top-notch office amenities in Lahore
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Enviro Engineering Trading LLC

<p><b>About the Role</b></p><p>We are seeking a motivated <b>Sales Engineer</b> with <b>1&ndash;2 years of experience</b> in a trading or technical sales environment. The role involves customer communication, supplier coordination, quotations, invoicing, and occasional onsite support.</p><p><b>Duties &amp; Responsibilities</b></p><ul><li>Handle customer communication via <b>email and phone</b></li><li>Share catalogues, product specifications, and assist in basic solution recommendations</li><li>Coordinate with suppliers to support delivery timelines</li><li>Follow up on customer payments using account statements</li><li>Support product demos or onsite trials when needed</li><li><b>Visit customer locations for meetings, demos, and technical discussions</b></li></ul><p><b>Experience Required</b></p><ul><li><b>1 to 2 years </b></li></ul><p>&middot; basic understanding of electronics or instrumentation fundamentals (signals, sensors, or measurement principles) will be considered a bonus</p><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s or Diploma in <b>Electronics, Instrumentation, Electrical, or related fields</b></li><li>Comfortable using <b>Excel, Outlook, and Word</b></li><li>Good communication and customer service skills</li><li>Responsible, organized, and able to follow deadlines</li><li>Ability to work independently and within a team</li><li>Must be comfortable with <b>customer visits as part of the job</b></li></ul><p><b>Work Requirements</b></p><ul><li>Must be able to <b>commute to Dubai</b></li><li>Must be willing to <b>relocate to Dubai before starting work</b></li></ul><p>Job Type: Full-time</p>

Technical Sales Engineer

Link x Talent

<p><b>Title: Retail Product IT engineer</b></p><p><b>Industry: FMCG</b></p><p><b>Responsibilities</b></p><ul><li>Lead end-to-end testing with customers and partners</li><li>Help clients troubleshoot problems with software integration and testing</li><li>Roll-out the solution for new retail stores (Department stores or Boutiques)</li><li>Support the perpetual road map planning processes focused on retail store technology capabilities</li><li>Design and Support Retail store technology components like POS and related peripherals, Solutions on Tablets, RFID, traffic counters working closely with external vendors, support partners and IT management.</li><li>Ensure all new solutions are designed and architect in a scalable and long-term supportable model</li><li>Support the development and execution of a Support Model/Process to ensure achievement of SLA&rsquo;s for all retail business systems for our retail business</li><li>Testing new functionality and features in our store lab to ensure the highest standards of quality.</li></ul><p><b>Qualifications for retail engineer</b></p><ul><li>Advanced knowledge &amp; experience with any Enterprise Retail solutions like (Cegid, Oracle Retail, Retail Product)</li><li>Advanced knowledge &amp; experience with writing SQL queries.</li><li>Bachelor&rsquo;s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience</li><li>Minimum 5 years of progressively responsible in same field.</li><li>2+years of IT experience in a leadership role responsible for both business systems support (per SLA&rsquo;s) and the successful delivery and deployment of IT technology-based solutions including responsibility and ownership for IT projects. Experience required in the selection and successful management of on-going relationships with multiple service providers (technology and services)</li><li>Strong knowledge in technical writing of systems manual and documentation.</li><li>Have knowledge in Marketing cloud of sales force and RFID technologies is plus.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR8,000.00 - QAR10,000.00 per month</p>

Retail Product IT Engineer

Capgemini

<div><div><div><p>Pune</p><div>
Products &amp; Systems Engineer</div><p>
</p></div></div><div></div><div><div><div><div><div><div><div><div><div>Job Description</div></div><div>
This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product's physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design.</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.</div></div></div></div></div><div><div><div>
<div><div>Ref. code</div><div>
340099-en_GB</div></div><div><div>
Posted on</div><div>
30 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Pune</div></div><div><div>
Business unit</div><div>
Engineering and RandD Services</div></div><div><div>
Brand</div><div>
Capgemini Engineering</div></div><div><div>
Professional communities</div><div>
Products &amp; Systems Engineering</div></div></div></div></div></div></div></div></div><p></p>

Products & Systems Engineer

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