product support engineer

Varel Energy Solutions

<div><p><b>Varel Energy Solutions (VES)</b> is one of the world&rsquo;s largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you&rsquo;re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!</p><p>
Summary: VES is looking for an Application Engineer to join our drill bits team in our Saudi Arabia, Dammam location. The Application Engineer will focus on providing technical support to customers, sales, and engineering departments. They will also be responsible for overseeing the technical performance of assigned products by reviewing/analyzing all customer complaints, identifying concerns, and opportunities for improved product performance. The Application Engineer will also create technical reports to sales and application management team and follow company safety policies and procedures.</p><p>
The successful candidate will define quarterly and annual objectives that align with company, business unit, and function goals and specifies what is to be done at lower levels to achieve them. Applications apply strategic focus in line with our geographic and/ or customer focused coupled with differentiating VES within the sector due to being recognized as maximizing client value. Additionally be accountable in providing technical reactive support, operational recommendations, engineering engagement, operational processes and defining technical strategic focus supporting sales.</p><p><b>
Essential Duties and Responsibilities include the following</b>. Other duties may be assigned.</p><ul><li>
Provides a technical pre and post job analysis for products by compiling a case history to assist sales, product enhancement, and R&amp;D. Contribution to the evolution of product design according to customer needs by; obtaining, gathering, analaysing and reporting information required in product design (new requirements, improvements or modifications) along with contributing to phase in / out product depending on development and obsolescence. Establishes test plans for new products or materials, order and plan tests to deliver run report and analyses the tests. Keeps abreast of competitor product developments and opportunities and other drilling technology by developing established performance benchmarks of VES versus competitor products.</li><li>
Maintains close and constant interface with operator technical teams, both rig sites and office-based, ensuring a technical focal point to mitigate/solve issues related to actual or perceived product performance.</li><li>
Assist the customers, sales and technical teams to provide and advise that offers a fit for purpose technical solution and enhancement for the operator&rsquo;s project. Prepare and present technical and design presentations, support sales teams in drill bit and PCE selection and requirements for customer proposals and tenders.</li><li>
Works closely with sales to ensure the customer receives best-in-class service and trouble shoot technical problems and issues and determine solutions in accordance with customer expectations.</li><li>
Coordinates the NCR (Non-Conformance Report) process in the areas of concern within the company protocol.</li><li>
Performs other duties and participates in special projects as assigned.</li></ul><b>
MINIMUM REQUIREMENTS</b><br>
Competencies (skills &amp; abilities)<br>
Ability to:<ul><li>
demonstrate a track record and experience in a technical applications role.</li><li>
to communicate technically face-to-face with engineers and operators to resolve product incidents and promote product lines and solutions.</li><li>
show strong oral and written communication skills to create reports and correspondence.</li><li>
run simulations using centralizer placement torque and drag software.</li><li>
simulation software skills</li><li>
demonstrate self-motivation and work as a team player</li><li>
assist sales team to promote VES products</li></ul>
Proficiency with:<br>
Microsoft Office (Word, Excel, and Outlook), Tad-Pro, Centra Design<p><b>
Education &amp; Knowledge</b></p><ul><li>
Degree in Mechanical or Mining Engineering, Bachelor / Master of sciences in geology, physics or mechanics from an accredited university.</li><li>
Valid driver&rsquo;s license and clean driving record with ability to maintain an acceptable driving record in line with company requirements.</li><li>
Knowledge of the drilling industry and PCE applications.</li><li>
Knowledge of general office and sales practices and procedures.</li><li>
Knowledge of drilling equipment used in assigned territory.</li><li>
Knowledge of customer operations in assigned territory essential.</li><li>
Simulation software skills.</li><li>
Drill bit and PCE design management.<br>
</li></ul><b>
Work Experience</b><br>
<b>Typically, experience in the petroleum industry technically supporting drilling and PCE equipment</b><p>
Thank you for your interest in a career with Varel Energy Solutions.</p><p>
</p><p>JwkmZynZxS</p></div>

Application Engineer

Naffco

<b>Sales &amp; Technical Support Engineer (Ventilation Fans): blend engineering know-how with customer‑focused sales to deliver tailored fan solutions &mdash; from quote to after‑sales support.</b>
<br><div><div><h3 class="jobSectionHeader"><b>Job Summary</b></h3><p>
The Sales &amp; Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities. This role will manage technical enquiries, prepare accurate quotations and product configurations, support the sales team through technical input, and ensure excellent post‑sale support and handover to operations. The successful candidate will act as a key liaison between customers, sales, engineering and supply chain to deliver timely, compliant and cost‑effective ventilation fan solutions.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Respond to technical and commercial enquiries for ventilation fans, including axial, centrifugal and mixed‑flow types, by analysing requirements and recommending appropriate products and configurations.</p></li><li><p>
Prepare detailed, accurate technical quotations and proposals that include product specifications, performance data, sizing calculations, installation requirements, lead times and commercial terms.</p></li><li><p>
Collaborate with sales representatives, project managers and customers to scope projects, develop product selection options and provide technical advice during the pre‑sales phase.</p></li><li><p>
Produce and maintain technical documentation such as datasheets, wiring diagrams, fan curves, performance calculations, installation guidance and test/commissioning checklists in line with company standards.</p></li><li><p>
Maintain accurate records in the CRM and ERP systems: log enquiries, track quotations, update order status and support forecasting and reporting activities.</p></li><li><p>
Liaise with suppliers and manufacturing to obtain technical clarifications, lead time updates, costing and to arrange special builds or modifications when required.</p></li><li><p>
Provide technical support to site teams and customers during delivery, installation and commissioning; troubleshoot faults, suggest remedial actions and escalate complex issues to engineering where necessary.</p></li><li><p>
Support after‑sales activities including spare parts identification, warranty assessments, defect resolution and preparation of service recommendations.</p></li><li><p>
Participate in product training, technical demonstrations and client meetings; support business development by identifying upsell and cross‑sell opportunities.</p></li><li><p>
Ensure all activities comply with relevant regulations, health &amp; safety requirements and internal quality procedures.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Competencies</b></h3><ul><li><p>
Strong technical knowledge of <b>ventilation fans</b>, <b>smoke management Systems</b>, controls and associated accessories; ability to interpret fan curves, system pressure losses and performance characteristics.</p></li><li><p>
Experience preparing technical quotations and product specifications for B2B customers, ideally in HVAC, industrial ventilation or related sectors.</p></li><li><p>
Good understanding of electrical and mechanical installation principles relevant to low‑voltage motors and fan assemblies.</p></li><li><p>
Proficiency with Microsoft Office applications and experience using CRM/ERP systems; familiarity with fan selection software or engineering calculation tools is desirable.</p></li><li><p>
Excellent written and verbal communication skills with the ability to present technical information clearly to customers, installers and internal stakeholders.</p></li><li><p>
Strong problem‑solving skills, attention to detail, and the ability to prioritise and manage multiple enquiries in a fast‑paced environment.</p></li><li><p>
Customer‑focused attitude with commercial awareness and the ability to identify sales opportunities while delivering technically sound solutions.</p></li><li><p>
Ability to work independently and collaboratively within multidisciplinary teams; adaptable and resilient under pressure.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul><li><p>
Bachelor&rsquo;s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, HVAC, or a related discipline, or demonstrable industry experience.</p></li><li><p>
Minimum 2&ndash;5 years&rsquo; experience in technical sales support, application engineering or product support within ventilation, HVAC or related industrial equipment sectors.</p></li><li><p>
Previous exposure to manufacturing, supplier liaison and order management processes is desirable.</p></li></ul></div></div>
<br><div><div><div><div>Department</div>
<div>Smoke Management
</div><div>Role</div>
<div>Sales &amp; Technical Support Engineer (Ventilation Fans)
</div><div>Locations</div>
<div>Dubai - UAE
</div><div>Monthly salary</div>
<div>AED6,000 - AED8,000</div></div></div></div>

Sales & Technical Support Engineer (Ventilation...

Nautilus Bio

<div><div><p>Location</p><div>
San Carlos</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
On-site</div></div><div><p>
Department</p><div>
Services &amp; Support</div></div><div><p>
Compensation</p><ul><div><p>
$145K &ndash; $196K &bull; Offers Equity</p></div></ul><div><div>
The hiring pay range for this position is based on skills, education and experience relevant to the role; title may be assessed one level lower or higher, accordingly. Other components of total compensation include a competitive options grant at the time of hire (with potential for additional grants).</div><div></div><div>
Benefits include medical, vision, and dental insurance, group and supplemental life insurance, 401k retirement plan, responsible (unlimited) paid time off, parental leave, and more.</div></div></div></div>
<br><div><div><div>At Nautilus, we have a big and important mission: improve the health of millions by unleashing the potential of the proteome to accelerate drug development and enable a new world of precision and personalized medicine. We are developing a single-molecule protein analysis platform of unprecedented sensitivity, scale, and ease of use that we believe will democratize access to the proteome &ndash; one of the most dynamic and valuable sources of biological insight. To accomplish this, we are pursuing hard scientific problems with an entrepreneurial mindset and creating a world-class team of builders, innovators, and dreamers across a wide range of disciplines.</div><p>
We are hiring for a <b>Senior</b> <b>Field Support Engineer </b>to join our growing team. The Field Support Engineer is responsible for installing, supporting, and improving complex biotech instrumentation onsite and in customer environments. This role sits at the intersection of customers, engineering, manufacturing, and quality, ensuring high system availability while driving rapid learning and product improvement during early commercialization. This position is hands-on, customer-facing, and requires strong technical troubleshooting skills combined with disciplined documentation and feedback into design, manufacturing, and quality systems.</p><p><b>
Responsibilities</b></p><ul><li>Install, commission, and qualify instruments internally and at customer sites
</li><li>Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues
</li><li>Perform preventative and corrective maintenance to maintain target system uptime
</li><li>Respond to internal and external customer escalations
</li><li>Provide on-site and remote technical support
</li><li>Represent the company professionally in customer laboratories and production environments
</li><li>Troubleshoot complex system failures using structured problem-solving (RCCA)
</li><li>Identify recurring failure modes and contribute to root cause analysis
</li><li>Document issues clearly and feed findings back to Engineering, Manufacturing, and Quality
</li><li>Support beta, early access, and commercial customers with high service expectations
</li><li>Capture field data on reliability, usage patterns, and failure rates
</li><li>Contribute to design-for-serviceability (DFS), reliability, and DFM/DFT improvements
</li><li>Support implementation of design changes, ECOs, and service bulletins
</li><li>Participate in pilot builds, validation testing, and release readiness activities
</li><li>Create and maintain service procedures, troubleshooting guides, and installation documentation
</li><li>Follow complaint handling, nonconformance, and CAPA processes
</li><li>Ensure service activities comply with company quality system requirements
</li><li>Support traceability of parts, repairs, and service actions
</li><li>Partner with Engineering to debug early designs and validate fixes
</li><li>Work with Manufacturing and Supply Chain to improve part quality and availability
</li><li>Support Product Management with customer feedback and field insights
</li><li>Assist Sales and Applications teams during critical customer interactions when needed
</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in engineering, Biotechnology, or related technical field
</li><li>8+ years of experience supporting complex instruments or capital equipment
</li><li>Experience in biotech, life science devices, medical devices, or analytical instrumentation strongly preferred
</li><li>Strong hands-on troubleshooting of electromechanical and fluids systems
</li><li>Comprehensive knowledge of optical imaging systems, with particular strengths in fluorescent imaging
</li><li>Experience with fluidics, pneumatics, sensors, valves, optics, or robotics preferred
</li><li>Comfortable working with PC &amp; Linux based systems, firmware, and software diagnostics
</li><li>Ability to read &amp; create schematics, drawings, and technical documentation
</li><li>Excellent problem-solving and root cause analysis skills
</li><li>Strong written and verbal communication
</li><li>Comfortable working independently in customer environments
</li><li>Able to manage multiple priorities in a fast-paced and evolving organization
</li><li>Flexibility to travel up to 50%</li></ul><div><br>
</div><p>#LI-MM1</p></div></div><p></p>

Field Support Engineer San Carlos

Siemens EDA (Siemens Digital Industries Software)

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 <br/>
 <br/>
 The Siemens EDA Global Support team is looking for a talented
 <strong>
  Application
 </strong>
 <strong>
  Support
 </strong>
 <strong>
  Engineer
 </strong>
 for the Xpedition Enterprise tools suite, with an emphasis on EDM and data management. Building on EDA experience and system administration skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively help customers quickly become productive with Xpedition EDM Design, EDM Library, and EDM Server.
  </li>
  <li>
   Help customers achieve project deadlines by providing support via phone, electronic means, or on-site.
  </li>
  <li>
   Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools.
  </li>
  <li>
   Assist account teams with struggling customers to overcome challenges.
  </li>
  <li>
   Interface with customers and Electronic Board Systems engineering, providing feedback in both directions.
  </li>
  <li>
   Regularly participate in meetings and conference calls with customers, both internal and external.
  </li>
  <li>
   Work as part of the account team to develop solutions for customer issues and actively communicate these solutions to the customer.
  </li>
  <li>
   Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
  </li>
  <li>
   Provide proactive customer feedback to product marketing and engineering to drive improvement and the future evolution of the product line.
  </li>
  <li>
   Provide first-line support for all tools in the Xpedition tool suite. Document software defects in our bug-tracking database and work closely with customers to log software enhancement requests.
  </li>
  <li>
   The position is located in Cairo, Egypt.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS degree in Electronics, Software Engineering, or Electrical Engineering.
  </li>
  <li>
   Experience in the PCB design process, from schematic entry to layout/manufacturing.
  </li>
  <li>
   Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar.
  </li>
  <li>
   Self-motivated, with the ability to work independently yet collaboratively, and to thrive in a fast-paced and evolving technical environment.
  </li>
  <li>
   Ability to manage multiple tasks and customer issues concurrently.
  </li>
  <li>
   Strong project management and communication skills, both written and verbal.
  </li>
  <li>
   Willingness to travel to internal meetings and customer sites.
  </li>
  <li>
   Ability to learn and grow into different product areas as required.
  </li>
  <li>
   Good verbal, written, and interpersonal communication skills in English.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Detailed knowledge of ECAD library development and design data management; Siemens Xpedition Enterprise EDM preferred.
   <br/>
   <br/>
  </li>
 </ul>
 System administration experience, including:
 <br/>
 <br/>
 <ul>
  <li>
   Broad knowledge of basic networking technology
  </li>
  <li>
   LDAP/Active Directory
  </li>
  <li>
   SSL
  </li>
  <li>
   Kerberos
  </li>
  <li>
   Performance monitoring
  </li>
  <li>
   Virtualization
  </li>
  <li>
   Low-level application troubleshooting
  </li>
  <li>
   FlexLM Licensing
  </li>
  <li>
   Scripting (Linux shell, Windows batch file, PowerShell, or similar)
  </li>
  <li>
   Experience working with Oracle- or PostgreSQL-based data systems.
  </li>
  <li>
   Familiarity with scripting languages such as Python, VBScript, and C#.
  </li>
  <li>
   Prior customer-facing experience is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 <br/>
 <br/>
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 <br/>
 <br/>
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
 <br/>
 <br/>
</div>


Application Support Engineer PCB/Data Management

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PRODUCT ENGINEER L2
</div></div></div></div><div><div><div><div>City: Tampa
</div></div></div></div><div><div><div><div>State/Province: Florida
</div></div></div></div><div><div><div><div>Posting Start Date: 2/26/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Scrum Master
</b></h2></div><div><div><b>Role Summary
</b></div><div>We are looking for an experienced <b>Scrum Master / Agile </b>with strong <b>Banking domain experience </b>to lead and scale Agile delivery across multiple cross‑functional teams. This role requires deep hands‑on expertise in <b>Scrum execution, Agile transformation, JIRA administration </b>, and <b>program‑level delivery management </b>, operating in complex and ambiguous environments.
</div><p><b>The incumbent will be accountable for driving Agile maturity, ensuring predictable sprint delivery, managing large cross‑functional programs, and influencing stakeholders across business and technology functions.
</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities͏
</b></h2></div><div><div><b>Agile &amp; Scrum Leadership
</b></div><ul><li>Serve <b>at least two Agile/Scrum teams concurrently </b>, fostering high productivity, collaboration, and consistent delivery.
</li><li>Act as a <b>servant leader </b>, strengthening Agile mindset and ensuring effective adoption of Scrum principles and practices.
</li><li>Facilitate <b>all Agile ceremonies </b>including Sprint Planning, Daily Stand‑ups, Backlog Grooming, Sprint Reviews, and Retrospectives.
</li><li>Ensure teams consistently deliver <b>sprint goals aligned to committed velocity, quality, and outcomes </b>. .
</li><li>Lead <b>JIRA administration, configuration, and governance </b>across teams.
</li><li>Build and maintain <b>advanced JIRA dashboards, rich filters, reports, and smart dashboards </b>.
</li></ul><ul><li>Bring strong <b>Banking / Financial Services domain expertise </b>, including exposure to areas such as:
</li><li>Retail Banking, Corporate Banking, Payments, Cards, Lending, or Digital Banking platforms.
</li><li>Dive deep into business domains to help shape <b>product and platform direction </b>using <b>domain‑driven design principles </b>.<br>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Required Skills &amp; Experience͏
</b></h2></div><div><div><b>Must‑Have
</b></div><ul><li>Proven experience serving <b>multiple Agile teams simultaneously </b>.
</li><li>Strong track record of <b>improving Agile maturity and Scrum adoption </b>.
</li><li>Extensive <b>hands‑on JIRA experience </b>including configuration, dashboards, reporting, and advanced filters.
</li><li>Strong <b>program and project management skills </b>in Agile environments.
</li><li>Demonstrated ability to operate effectively in <b>ambiguous, fast‑paced, and complex environments </b>.
</li><li>Excellent leadership, facilitation, and communication skills.
</li><li><b>Mandatory Banking / Financial Services domain experience </b>.
</li></ul><div><b>Preferred
</b></div><ul><li>Experience handling <b>large cross‑functional programs </b>involving multiple teams and stakeholders.
</li><li>Exposure to <b>Agile transformation initiatives </b>.
</li><li>Experience working with global stakeholders and distributed teams.
</li><li>Scrum Master / Agile certifications (CSM, PSM, SAFe &ndash; preferred, not mandatory).
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Retail Banking .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>The expected compensation for this role ranges from $45,000 to $121,000 .<br>
<p></p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
<p></p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
<p></p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

PRODUCT ENGINEER L2

Global Business Shared Service

<p>About the job</p><p>US Mobile is on a mission to revolutionise connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</p><p><b>Responsibilities</b></p><ul><li>Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey</li><li>Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions</li><li>Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction</li><li>Analyze customer feedback and data to identify pain points and opportunities for improvement</li><li>Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values</li><li>Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in a relevant field. IELTS, A-Levels</li><li>We also consider students on a gap year or who have recently completed their A - Levels.</li><li>Strong communication skills, both written and verbal</li><li>Demonstrated empathy and customer-centric mindset</li><li>Ability to work effectively within a team and across departments</li><li>Proactive attitude with a strong willingness to learn and adapt</li><li>Willing to work 12 - 9 AM.</li><li>Willing to work ONSITE. <b>This is not a remote role.</b></li></ul><p><b>What We Offer</b></p><ul><li>Competitive above-market salary</li><li>Comprehensive health coverage</li><li>Free food, drinks, and many facilities</li><li>Dynamic and agile startup environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs115,000.00 - Rs140,000.00 per month</p><p>Work Location: In person</p>

Product Experience Analyst

ACO Group

<div>
 <br/>
 <p>
  <strong>
   Job Title:
  </strong>
 </p>
 &nbsp;
 <p>
  Materials
  <strong>
  </strong>
  Process Engineer
 </p>
 <p>
  <strong>
   Department:
  </strong>
 </p>
 <p>
 </p>
 <p>
  Technology Operations
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
 </p>
 <p>
 </p>
 <p>
  Technology Group Division Manager
 </p>
 <p>
  <strong>
   FLSA Status:
  </strong>
 </p>
 <p>
 </p>
 <p>
  Exempt
 </p>
 <p>
  <strong>
   Prepared Date:
  </strong>
 </p>
 <p>
 </p>
 <p>
  February 2026
 </p>
 &nbsp;
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER POSITION
  </strong>
  <strong>
   SUMMARY:
  </strong>
 </p>
 <p>
  The process engineer position is responsible for enhancing the manufacturing process flow with lean manufacturing principles.  This position will produce products and develop processes to ensure quality, cost, and efficiency requirements are met. This position troubleshoots problems with production and takes corrective action. Based on data gathered and expertise, the process engineer will also identify and recommend the most appropriate material and manufacturing principles for specific applications.
 </p>
 <p>
 </p>
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Monitor and improve the efficiency, output, and safety of manufacturing processes through observations, measurements, data collection, and from other technical and operating personnel.
  </li>
 </ul>
 <ul>
  <li>
   Evaluate, implement, monitor processes and operating systems for the manufacturing of products.
  </li>
  <li>
   Create/edit/maintain necessary standard operating procedures within the company.
  </li>
  <li>
   Assess labor and material variance within the production facilities.
  </li>
  <li>
   Data collection of part labor times, material scrap, and streamlining of job processes.
  </li>
 </ul>
 <ul>
  <li>
   Collaborates with process engineers as part of a development and fabrication team to create fixtures, tooling, and improvements to shop floors.
  </li>
  <li>
   Observes or participates in product testing process as appropriate.
  </li>
  <li>
   Technical layout designs for shop equipment inputs and building grounds.
  </li>
  <li>
   Support the conversion of small-scale processes into commercially viable large-scale operations.
  </li>
  <li>
   Work closely with others for quality control of raw materials.
  </li>
  <li>
   Collaborates with appropriate production and process staff to understand the material and manufacturing specifications sought for a particular application or product.
  </li>
  <li>
   Estimating shop job costs to representatives for accurate manufacturing costs.
  </li>
  <li>
   Performs other related duties as assigned by management.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER
  </strong>
  <strong>
   COMPETENCIES:
  </strong>
 </p>
 <p>
  Problem Solving/Analysis
 </p>
 <p>
  Technical Capacity
 </p>
 <p>
  Communication Profeciency
 </p>
 <p>
  Initiative
 </p>
 &nbsp;
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER
  </strong>
  <strong>
   SUPERVISORY RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   None
  </li>
 </ul>
 &nbsp;
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER
  </strong>
  <strong>
   POSITION TYPE/EXPECTED HOURS OF WORK:
  </strong>
 </p>
 <p>
  This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. (may vary depending on business needs).
 </p>
 &nbsp;&nbsp;&nbsp;
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER
  </strong>
  <strong>
   EDUCATION AND EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in mechanical engineering, process engineering, manufacturing engineering, or chemical engineering; master&rsquo;s degree desirable.
  </li>
  <li>
   At least three years of experience either as a manufacturing engineer, process engineer, or relative experience.
  </li>
 </ul>
 <p>
  <strong>
   PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  </strong>
 </p>
 <ul>
  <li>
   Prolonged periods sitting at a desk and working on a computer.
  </li>
  <li>
   Must be able to lift up to 25 pounds at times.
  </li>
  <li>
   May be required to travel to and navigate a variety of sites for process implementation.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   MANUFACTURING PROCESS ENGINEER
  </strong>
  <strong>
   ADDITIONAL ELIGIBILITY QUALIFICATIONS:
  </strong>
 </p>
 <p>
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 </p>
 <p>
 </p>
 <ul>
  <li>
   Exceptional analytical and problem-solving skills.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Strong interpersonal skills with the proven ability to fully understand customers&rsquo; requirements.
  </li>
  <li>
   Excellent organizational skills and attention to detail.
  </li>
  <li>
   Ability to work independently and as part of a development team
  </li>
 </ul>
 <ul>
  <li>
   Proficient with SolidWorks, AutoCAD Mechanical, Autodesk Inventor, Lucid chart.
  </li>
 </ul>
 <ul>
  <li>
   Proficient with Microsoft Office Suite or related software and software used in product testing and documentation.
  </li>
 </ul>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Medical &amp; Dental
  </li>
  <li>
   Company paid - Vision, Life Insurance, Short-Term, &amp; Long-Term Disability
  </li>
  <li>
   401(k) Match
  </li>
  <li>
   HSA &amp; FSA
  </li>
 </ul>
 <p>
 </p>
 <p>
  The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Compensation details:
  </strong>
  80000 Yearly Salary
 </p>
</div>


Materials Process Engineer

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