product support engineer

<p></p><div>If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer III, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. You're technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.<p></p>
The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains &ndash; air, land, sea, space and cyber.<p></p><p><b>
Qualifications You Must Have:</b></p><ul><li><p>
High school diploma or GED equivalent, and typically 6 or more years of related experience</p></li><li><p>
Higher education may substitute for relevant experience</p></li><li><p>
Hands-on experience with wireless networks, tactical communications and personal computers</p></li><li><p>
Communication and customer interface skills</p></li><li><p>
Thorough understanding of system level maintenance of networks and communications systems</p></li></ul><p></p><p><b>
Qualifications We Prefer:</b></p><ul><li>
Bachelor's degree in a related field of study</li><li>
Working knowledge of operating military units and logistics</li><li>
Familiarity with the network and integration of traditional communications systems and sensors</li><li>
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.</li><li>
Experience with RF, vehicle installation and maintenance procedures</li><li>
Background in the Aerospace and Defense Industry, Government, or US Military</li><li>
Leadership experience in the military or civilian organization</li></ul><p></p><p>
At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America&rsquo;s fastest-growing companies. Learn more about SNC</p><p></p><p>
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.</p><p></p>
Estimated Starting Salary Range: $85,768.30 - $117,931.40. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.<p></p><p>
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.</p><p></p><p><b>
IMPORTANT NOTICE:
</b></p>This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.<div></div><div><div><div><div><div><p>
Learn more about the background check process for Security Clearances.
</p></div></div></div></div></div><p></p><p>SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We&rsquo;re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation&rsquo;s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!</p><p></p><p>
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.</p></div><p></p>

Product Support Engineer

Fynd

<div><div>Fynd is India&rsquo;s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.</div><div></div><div><b><br>
What will you do at Fynd?</b></div><ul><li>
Be a subject matter expert of product</li><li>
Documenting troubleshooting and problem resolution steps.</li><li>
Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.</li><li>
Taking ownership of technical issues and working closely with developers to resolve more complicated problems.</li><li>
Work closely with product and developers to enhance the quality of existing products.</li><li>
Advocate internally for customer needs &ndash; be the technical voice of the customer</li><li>
Resolving escalated customer complaints without the need for team lead intervention.</li><li>
Address urgent issues quickly, work within and measure against customer SLAs.</li><li>
Train and coach customers to a successful onboarding process and ongoing usage.</li><li>
Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.</li><li>
Develop smaller complexity features/enhancements in existing products.</li><li>
Perform in-depth research and identify sources of production issues surrounding the application.</li><li>
Work closely with business in managing day to day issues, and resolve user queries.</li><li>
Perform daily health checks of the application, job schedules and infrastructure supporting the application.</li><li>
Develop and facilitate monitoring systems to identify issues before they happen.</li><li>
Work backward with the Product team to improve the product as per the feedback/issues of the product</li></ul><div></div><div><b><br>
Some more requirements</b></div><ul><li>
6-8 months of experience as Product Support Engineer</li><li>
Experience in providing support for ETL or data warehousing is preferred.</li><li>
Good Understanding on Unix and Databases concepts</li><li>
Experience working with SQL and No-SQL databases and writing simple queries to get data for debugging issues.</li><li>
Being able to creatively come up with solutions for various problems and implement them.</li><li>
Experience working with REST APIs and debugging requests and responses using tools like Postman</li><li>
Quick troubleshooting and diagnosing skills.</li><li>
Knowledge of customer success processes.</li><li>
Experience in document creation.</li><li>
High availability for fast response to customers.</li><li>
Language knowledge required in one of NodeJs, Python, Java.</li><li>
Background in AWS, Docker, Kubernetes, Networking - an advantage.</li><li>
Experience in SAAS B2B software companies - an advantage.</li><li>
Ability to join the dots around multiple events occurring concurrently and spot patterns.</li></ul><div></div><div><b><br>
What do we offer?</b></div><div></div><div><b><br>
Growth</b></div><div>
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.&#65279;</div><div>
Flex University: We help you upskill by organising in-house courses on important subjects</div><div>
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.</div><div></div><div><b><br>
Culture</b></div><div>
Community and Team building activities</div><div>
Host weekly, quarterly and annual events/parties.</div><div></div><div><b><br>
Wellness</b></div><div>
Mediclaim policy for you + parents + spouse + kids</div><div>
Experienced therapist for better mental health, improve productivity &amp; work-life balance</div><div></div><div><br>
&#65279;We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!</div></div>

Huron Consulting Group

<div><div>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.<br>
<br>
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.<br>
<br>
You&rsquo;ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.<br>
<br>
Join our team as the expert you are now and create your future.</div><div></div>
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business&rsquo;s Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.<br>
<br>
Responsibilities Include:<br>
<ul><li>Solution design which will include interactions with Huron Sales and customers to identify high value patterns.</li><li>Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.</li><li>Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.</li></ul><div></div><div>
The qualifications listed below are representative of the academic, leadership, and teamwork requirements<br>
<ul><li>BS and/or MS in computer science or related field, MS preferred.</li><li>2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.</li><li>Strong teamwork skills and work ethic</li><li>Ability to work independently or in a group with minimal supervision</li></ul>
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required<br>
<ul><li>Strong computer science skills and experience</li><li>Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)</li><li>Database access technology and database programming; SQL, SQL Server</li><li>Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net</li><li>Web application development technologies; HTML, XML, Ajax</li><li>Development and performance testing and tuning of server-based applications</li><li>Experience with Microsoft development environment (Visual Studio, VSS, VSTS)</li></ul><br>
In addition to the above, development or integration experience with any of the below is desirable:<br>
- PeopleSoft HR - Epic Research<br>
- PeopleSoft Financials- OnCore-CRM<br>
- Oracle Financials- HL7<br>
- HIPAA - CITI</div><div></div><div>
Position Level</div>
Senior Analyst<div></div><div>
Country</div>
India</div>

Programmers Force

<p><b>About Us:</b><br/>Programmers Force is a leading SaaS-based Fintech and RegTech product company, delivering innovative solutions such as <b>Shufti Pro</b> and <b>AML Watcher</b> to clients worldwide. Our mission is to provide cutting-edge compliance, KYC, and fraud prevention solutions that empower global businesses.</p><p>We are seeking a <b>Senior Product Support Engineer</b> to join our growing team. This role is crucial for ensuring seamless product adoption, troubleshooting complex issues, and delivering a world-class customer experience. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a passion for supporting enterprise SaaS products.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the primary escalation point for advanced product support cases from clients and internal teams.</li><li>Provide technical assistance and guidance on SaaS-based Fintech products (KYC, AML, and Compliance tools).</li><li>Troubleshoot complex product, API, and integration issues, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with product, engineering, and QA teams to identify, reproduce, and resolve product-related issues.</li><li>Mentor and guide junior support engineers in handling customer cases effectively.</li><li>Document solutions, create technical knowledge base articles, and contribute to process improvements.</li><li>Ensure SLAs are met and maintain high CSAT/NPS scores by delivering excellent customer support.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;6 years of experience in <b>Product Support / Technical Support Engineering</b>, preferably in <b>SaaS or Fintech products</b>.</li><li>Strong knowledge of APIs, web technologies (REST, JSON, Postman, cURL), and system integrations.</li><li>Experience working with <b>Linux/Windows servers, databases (MySQL, MongoDB, or PostgreSQL)</b>.</li><li>Familiarity with <b>cloud platforms (AWS, Azure, or GCP)</b> is a plus.</li><li>Excellent troubleshooting, analytical, and communication skills.</li><li>Strong customer-oriented mindset with the ability to manage enterprise-level clients.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs125,000.00 - Rs250,000.00 per month</p><p>Work Location: In person</p>

Senior Product Support Engineer

<p>We are a leading SaaS fintech product-based company serving clients worldwide. Our flagship products include identity verification and compliance solutions used by global enterprises. We are looking for motivated <b>Trainee Product Support Engineers</b> who are eager to learn, grow, and contribute to providing world-class product support to our clients.</p><p><b>Key Responsibilities</b></p><ul><li>Assist in resolving customer issues related to our SaaS products via email, chat, or ticketing system.</li><li>Learn and understand product functionality, features, and integrations to provide accurate support.</li><li>Collaborate with senior support engineers and product teams to troubleshoot and escalate technical issues.</li><li>Document support cases, solutions, and best practices for internal knowledge sharing.</li><li>Participate in product training sessions to enhance product and domain knowledge.</li><li>Gather feedback from customers and share insights with product and engineering teams.</li><li>Ensure timely follow-ups with clients to provide resolution and maintain satisfaction.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field (fresh graduates are encouraged to apply).</li><li>Basic understanding of SaaS products, APIs, and web technologies.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work in shifts (if required) and under pressure in a fast-paced environment.</li><li>Eagerness to learn and develop technical as well as customer-facing skills.</li></ul><p><b>Preferred Skills (Good to Have)</b></p><ul><li>Familiarity with ticketing tools (e.g., Jira, Zendesk, Freshdesk).</li><li>Knowledge of SQL, REST APIs, or scripting basics (Python, JavaScript).</li><li>Previous internship or project experience in customer support or IT.</li></ul><p>Job Type: Fresher</p><p>Work Location: In person</p>

Trainee Product Support Engineer

CACI International

<div>Sustaining and Product Support Engineer<p></p>
Job Category: Engineering<p></p>
Time Type: Full time<p></p>
Minimum Clearance Required to Start: None<p></p>
Employee Type: Regular<p></p>
Percentage of Travel Required: Up to 10%<p></p>
Type of Travel: Continental US<p></p>
* * *<p></p><p>
The Sustaining and Product Support Engineer is responsible for ensuring the ongoing reliability, performance, and supportability of existing products, with a focus on complex digital and RF communications equipment. This role involves collaborating with cross-functional teams to resolve technical issues, improve product quality, and enhance customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.</p><p></p><p><b>
The Opportunity:</b></p><ul><li>
CACI's Mastodon Design team in Rochester, NY is seeking an experienced Sustaining and Product Support Engineer to join our dynamic team. In this role, you will:</li><li>
Maintain and enhance the reliability and performance of existing digital and RF communications equipment through trouble-shooting, root cause analysis, and continuous improvement initiatives.</li><li>
Offer expert technical support to resolve customer issues, collaborate with cross-functional teams, and ensure timely and effective problem resolution.</li><li>
Identify and implement process improvements, cost reductions, and best practices within the product lifecycle to enhance product quality and customer satisfaction.</li></ul><p><b><br>
Responsibilities:</b></p><ul><li>
Provide technical support for existing products, with a focus on complex digital and RF communications equipment, addressing customer issues and ensuring timely resolution.</li><li>
Collaborate with customer service, sales, and other stakeholders to understand and resolve product-related problems.</li><li>
Conduct root cause analysis for product failures and implement corrective actions.</li><li>
Maintain and enhance existing products to ensure they meet customer needs and industry standards, with a particular emphasis on digital and RF communications equipment.</li><li>
Develop and implement improvements to product design, manufacturing processes, and quality control.</li><li>
Work with cross-functional teams to identify and mitigate risks associated with product sustainment.</li><li>
Create and maintain technical documentation, including user manuals, troubleshooting guides, and internal knowledgebases.</li><li>
Ensure that all technical documentation is up-to-date and accessible to relevant</li><li>
Identify opportunities for process improvements and cost reductions within the product lifecycle.</li><li>
Participate in continuous improvement initiatives and contribute to the development of best practices.</li><li>
Work closely with Engineering, Manufacturing, Quality, and other departments to ensure seamless product support.</li><li>
Communicate effectively with internal and external stakeholders, providing clear and concise technical information.</li><li>
Ensure that products comply with relevant industry standards and regulations.</li><li>
Stay informed about changes in regulations and standards that may impact product support and sustainment.</li></ul><p></p><p><b>
Qualifications:</b><br>
<br>
<i>Required:</i></p><ul><li>
7+ years of experience in a sustaining engineering or product support role, with a focus on digital and RF communications equipment.</li><li>
Proven experience with troubleshooting and resolving complex technical issues in digital and RF systems.</li><li>
Experience with product lifecycle management and continuous improvement methodologies.</li><li>
Strong understanding of product design, manufacturing processes, and quality control, particularly in the context of digital and RF communications equipment.</li><li>
Proficiency with technical documentation and knowledge management tools.</li><li>
Experience with regulatory compliance and industry standards relevant to digital and RF communications.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work effectively in a team environment and manage multiple projects simultaneously.</li></ul><p><i><br>
Desired:</i></p><ul><li>
Experience in a fast-paced, technology-driven environment.</li><li>
Experience leading and mentoring junior engineers or cross-functional teams.</li><li>
Experience with multiple product test systems, including Automated Test</li></ul><p></p><ul><li></li></ul><p><b>
________________________________________________________________________________________</b></p><p></p><p><b>
What You Can Expect:</b></p><p></p><p><b><br>
A culture of integrity.</b></p><p>
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation.</p><p></p><p><b><br>
An environment of trust.</b></p><p>
CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.</p><p></p><p><b>
A focus on continuous growth.</b></p><p>
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy.</p><p></p><p><b><br>
Your potential is limitless.</b> So is ours.</p><p></p><p>
Learn more about CACI here.</p><p></p><p><b>
________________________________________________________________________________________</b></p><p></p><p><b>
Pay Range</b>: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.</p><p></p><p>
The proposed salary range for this position is:
</p>$75,200-$158,100<p></p><div><i>
CACI is </i><i>an Equal Opportunity Employer.</i><i> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any </i><i>other protected characteristic.</i></div></div>

Sustaining and Product Support Engineer

HR Force International

<b>Key Responsibilities:</b><br>
<ul>
<li>Act as a primary technical contact for product support issues.</li>
<li>Troubleshoot, diagnose, and resolve software, integration, and configuration problems.</li>
<li>Collaborate with engineering and QA teams to escalate and resolve critical issues.</li>
<li>Document solutions, create knowledge base articles, and improve support processes.</li>
<li>Monitor system performance, conduct root cause analysis, and recommend product improvements.</li>
<li>Handle client communication, provide timely updates, and ensure SLAs are met.</li>
<li>Work closely with product and development teams for feature requests and enhancements.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or related field.</li>
<li>2–4 years of experience in product/application support (preferably SaaS-based).</li>
<li>Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.</li>
<li>Familiarity with web technologies, RESTful services, and cloud environments.</li>
<li>Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).</li>
<li>Excellent communication skills for handling technical and non-technical stakeholders.</li>
<li>Ability to work in a fast-paced, global product-based environment.</li>
</ul>


Mid-Level Product Support Engineer

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