product support engineer

Penguin Solutions

<div><div><div><p>Solving complexity. Accelerating results.</p><p>
At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes&mdash;faster, and at any scale.</p>
<p>With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry&rsquo;s most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.</p>
</div></div><div><div><div><div><p>Principal Product Support Engineer
</p></div></div></div></div><div><div><div><div><b>Date Posted: </b>Apr 10, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>1882
</div></div></div></div><div><div><div><div><b>Location:
</b>Bangalore, IN, 560048
</div></div></div></div><div><div><div><div><div><b>Overview</b></div>
<div>
We are seeking a skilled and customer-focused Product Support Engineer to join our Fault Tolerant and Edge Software team. In this role, you will provide Tier 3 and Tier 4 product support to both Technical Support Specialists and end users of our software products. You will diagnose, reproduce, and resolve complex software issues while collaborating with internal teams to improve product quality and deliver exceptional customer experiences.</div><br>
<div></div>
<div><b>
Responsibilities</b></div>
<ul>
<li>Provide remote software troubleshooting and participate in sustaining and release engineering activities.</li>
<li>Analyze crash dumps, log files, and system behavior in collaboration with Tier 1, Tier 2, and engineering teams.</li>
<li>Reproduce complex technical issues and design temporary workarounds to support development and QA validation.</li>
<li>Create and maintain defect reports, requests for enhancement, and track delivery of fixes and security mitigations.</li>
<li>Develop and update knowledge base articles, troubleshooting guides, and technical documentation.</li>
<li>Mentor Support Specialists, providing technical guidance and best practices.</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or related discipline; or equivalent experience.</li>
<li>9-12 years of experience in a software development or sustaining engineering role; at least 2 years of technical support experience, preferably involving Linux operating systems or virtualization platforms.</li>
<li>Proficiency with Linux/Unix operating systems, including low-level networking and storage fundamentals.</li>
<li>Hands-on experience with hardware installation, configuration, and troubleshooting.</li>
<li>Experience debugging in two or more relevant programming languages (e.g., C/C++, Rust, Ruby, and Perl).</li>
<li>Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.</li>
<li>Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.</li>
<li>Customer-centric mindset with a passion for delivering exceptional support</li></ul><br>
<div></div>
<div><b>
Location</b></div>
<ul>
<li>Bangalore, India</li></ul></div></div></div></div></div><p></p>

Principal Product Support Engineer

ISOutsource

<p></p><div><p><b>The Opportunity</b></p>
<p>
ISOutsource is at the forefront of change as a modern technology consulting firm. We strengthen our clients with technology solutions that help them boost performance, streamline processes, and excel at serving their clients.</p>
<p>
With ISOutsource, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes.</p><p></p><p><br>
We&rsquo;re looking for a <b>Senior Product Support Engineer</b> to play a key role in delivering and supporting the products and services we bring to our clients. This role sits at the intersection of technical execution, client support, and product operations, ensuring successful deployments, efficient troubleshooting, and continuous improvement across our service offerings.</p><br>
<p></p>
<p><b>
Our Core Values</b></p>
<ul>
<li>We are client-centric.</li>
<li>We are innovative.</li>
<li>We are results driven.</li>
<li>We pursue excellence.</li>
<li>We are trustworthy.</li>
<li>We empower our team.</li></ul><br>
<p></p>
<p><b>
Why ISOutsource?</b></p>
<ul>
<li>Access to Management and Senior Leadership.</li>
<li>Monthly training and career-enhancing opportunities.</li>
<li>Exposure to a wide range of technologies and industries</li>
<li>Being part of a highly skilled team willing to help and share knowledge.</li>
<li>Tons of room for growth, with a long history of promotion from within.</li>
<li>A company that emphasizes work/life balance.</li></ul><br>
<p></p>
<p><b>
 We Take Care of Our People</b></p>
<ul>
<li>Excellent total compensation package.</li>
<li>A base salary range of $75k to $90k annualized.</li>
<li>Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.</li>
<li>401(k) &amp; Employer match.</li>
<li>Generous Paid Time Off schedule.</li>
<li>Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives).</li>
<li>Monthly team activities, including trivia nights, holiday parties, and more.</li></ul><br>
<p></p>
<p><b>
Work you will do as an ISOutsource Senior Product Support Engineer:</b></p>
<ul>
<li>Manage the full product deployment lifecycle, including implementation, configuration, and troubleshooting across diverse client environments</li>
<li>Support onboarding, offboarding, maintenance, and reactive service work following established processes and SLAs</li>
<li>Serve as a key point of contact for client and internal support requests via ticketing systems, phone, and email</li>
<li>Perform technical triage and diagnostics to identify and resolve issues efficiently</li>
<li>Collaborate with product vendors to research issues and implement effective solutions</li>
<li>Test new products, tools, and procedures to support onboarding, service delivery, and operational best practices</li>
<li>Create and maintain clear technical documentation for product operations and support processes</li>
<li>Provide mentorship and product-focused training to team members across varying experience levels</li>
<li>Partner cross-functionally to support product delivery, improve workflows, and enhance client outcomes</li>
<li>Act as a trusted advisor to both internal teams and clients on product capabilities and best practices</li>
<li>Track and document all work activities, ensuring accuracy and accountability</li>
<li>Perform other duties as assigned</li></ul><br>
<p></p>
<p><b>
Our ideal candidate will possess the following qualities:</b></p>
<ul>
<li>Proven experience supporting and maintaining Windows operating systems, network infrastructure, and virtualization platforms</li>
<li>Hands-on experience administering Microsoft 365 environments</li>
<li>Experience with enterprise backup, disaster recovery, and system performance monitoring tools</li>
<li> Strong troubleshooting and problem-solving skills across diverse technical environments</li>
<li>A client-centric mindset with a focus on delivering high-quality service</li>
<li>Excellent communication skills and the ability to work with both technical and non-technical stakeholders</li>
<li>Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment</li>
<li>A proactive, solution-oriented approach with a drive to improve processes and outcomes</li>
<li>A growth mindset and willingness to mentor and support others</li></ul><br>
<p></p>
<p><b>
Highly sought-after experience and skills include:</b></p>
<ul>
<li>Strong understanding of Microsoft Azure, Microsoft Intune, and Active Directory.</li>
<li>Proficiency with PowerShell and other automation or scripting tools.</li>
<li>Experience with documentation and training.</li>
<li>Experience working with MSP environments or managed services delivery models</li>
<li>Familiarity with ticketing systems and SLA-driven support environments</li>
<li>Experience working directly with product vendors or third-party providers</li>
<li>Exposure to onboarding/offboarding workflows and client lifecycle management</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree (BA.) or equivalent from four-year college or university; or five+ years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Strong understanding of core IT technologies and troubleshooting methodologies</li>
<li>Ability to manage deployments, implementations, and client-facing technical work</li></ul><br>
<p></p>
<p><b>
ISOutsource </b>is an equal opportunity firm.</p>
<p>
We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.</p><br>
<p></p>
<p>
Final candidates will be required to submit a complete background check.</p></div>

Senior Product Support Engineer

Caterpillar

<div><p><b>Career Area:</b></p>
Product Support<p></p><p><b>
Job Description:</b></p><p></p><p><b>
Your Work Shapes the World at Caterpillar Inc.
</b></p><p></p><p>When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><p></p><p>
Caterpillar&rsquo;s MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Detect technologies.</p><p><br>
As a Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Detect technologies. This role will provide support and service engineering services which include product validation, investigation, troubleshooting, diagnosing application and technical problems. With an emphasis on project management, internal and external relations.</p><p><b><br>
What You Will Do:</b></p><ul><li>
Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.</li><li>
Implementation and utilization of standard support processes to respond, restore, and resolve issues.</li><li>
Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.</li><li>
Participate in New Product Introduction (NPI) projects.</li><li>
Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.</li><li>
Act as liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and industry standard change management and support processes are followed.</li></ul><p></p><ul><li>
Key Relationships:<ul><li><i>
Product Support Manager and Team Leader:</i> frequent discussions regarding priorities, directions, and assistance.</li><li><i>
Product Support Team</i>: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members.</li><li><i>
Engineering</i>: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.</li><li><i>
Customers and Dealers:</i> communicate on a regular basis status and resolution of issues</li></ul></li></ul><p></p><p><b>
What You Have:
</b></p><ul><li><b>Technical Excellence:</b> Product Support experience. Field experience is a plus, and mining experience will set you apart.</li><li><b>
Customer Focus:</b> Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.</li><li><b>
Data Gathering &amp; Analysis:</b> Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.</li><li><b>
Service Excellence:</b> Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.</li><li><b>
Effective Communications:</b> Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li><li><b>
Problem Solving:</b> Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.</li><li><b>
Relationship Management:</b> Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.</li></ul><p></p><p><b>
Consideration for Top Candidates:
</b></p><ul><li>Degree in Engineering discipline preferred</li><li>
Experience supporting technology in an industrial or production environment</li><li>
Experience with troubleshooting complex software and hardware issues</li><li>
Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms</li><li>
Strong written and verbal communication skills &ndash; ability to explain complex technical concepts</li><li>
Experience with creating and maintaining technical publications</li><li>
Strong collaboration skills &ndash; working closely with multiple product teams to develop partnerships</li><li>
Strong customer service orientation with the ability to manage expectations</li><li>
Ability to analyze and compile empirical data to reach evidence-based conclusions</li></ul><p><b><br>
Additional Information:
</b></p><ul><li>This position requires the candidate to work full-time at the Tucson Mining Center office.</li><li>
This job role is primary performed during normal day shift hours but does include some off-shift and weekend responsibilities.</li><li>
Domestic relocation assistance is NOT available for this position.</li><li>
Visa sponsorship is NOT available with this position.</li><li>
This position will require up to 20% travel<ul><li>
ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work at times. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.</li></ul></li><li>
#LI</li></ul><p></p><p><b>
Summary Pay Range:</b></p>
$97,530.00 - $146,290.00<p></p><p>
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
</p><p></p><p><b>Benefits:</b></p><p>
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.</p><ul><li><p>
Medical, dental, and vision benefits*</p></li><li><p>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</p></li><li><p>
401(k) savings plans*</p></li><li><p>
Health Savings Account (HSA)*</p></li><li><p>
Flexible Spending Accounts (FSAs)*</p></li><li><p>
Health Lifestyle Programs*</p></li><li><p>
Employee Assistance Program*</p></li><li><p>
Voluntary Benefits and Employee Discounts*</p></li><li><p>
Career Development*</p></li><li><p>
Incentive bonus*</p></li><li><p>
Disability benefits</p></li><li><p>
Life Insurance</p></li><li><p>
Parental leave</p></li><li><p>
Adoption benefits</p></li><li><p>
Tuition Reimbursement</p></li></ul><p>
</p><ul><li>These benefits also apply to part-time employees</li></ul><p></p>
This position requires working onsite five days a week.<p></p>
Visa Sponsorship is not available for this position.<p></p><p><b>
Posting Dates:</b></p><p></p><p>
Any offer of employment is conditioned upon the successful completion of a drug screen.
</p><p></p><p>Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.</p><p></p><p>
Not ready to apply? Join our Talent Community.</p></div>

Product Service Engineer

Siemens EDA (Siemens Digital Industries Software)

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 <br/>
 <br/>
 The Siemens EDA Global Support team is looking for a talented
 <strong>
  Application
 </strong>
 <strong>
  Support
 </strong>
 <strong>
  Engineer
 </strong>
 for the Xpedition Enterprise tools suite, with an emphasis on EDM and data management. Building on EDA experience and system administration skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively help customers quickly become productive with Xpedition EDM Design, EDM Library, and EDM Server.
  </li>
  <li>
   Help customers achieve project deadlines by providing support via phone, electronic means, or on-site.
  </li>
  <li>
   Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools.
  </li>
  <li>
   Assist account teams with struggling customers to overcome challenges.
  </li>
  <li>
   Interface with customers and Electronic Board Systems engineering, providing feedback in both directions.
  </li>
  <li>
   Regularly participate in meetings and conference calls with customers, both internal and external.
  </li>
  <li>
   Work as part of the account team to develop solutions for customer issues and actively communicate these solutions to the customer.
  </li>
  <li>
   Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
  </li>
  <li>
   Provide proactive customer feedback to product marketing and engineering to drive improvement and the future evolution of the product line.
  </li>
  <li>
   Provide first-line support for all tools in the Xpedition tool suite. Document software defects in our bug-tracking database and work closely with customers to log software enhancement requests.
  </li>
  <li>
   The position is located in Cairo, Egypt.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS degree in Electronics, Software Engineering, or Electrical Engineering.
  </li>
  <li>
   Experience in the PCB design process, from schematic entry to layout/manufacturing.
  </li>
  <li>
   Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar.
  </li>
  <li>
   Self-motivated, with the ability to work independently yet collaboratively, and to thrive in a fast-paced and evolving technical environment.
  </li>
  <li>
   Ability to manage multiple tasks and customer issues concurrently.
  </li>
  <li>
   Strong project management and communication skills, both written and verbal.
  </li>
  <li>
   Willingness to travel to internal meetings and customer sites.
  </li>
  <li>
   Ability to learn and grow into different product areas as required.
  </li>
  <li>
   Good verbal, written, and interpersonal communication skills in English.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Detailed knowledge of ECAD library development and design data management; Siemens Xpedition Enterprise EDM preferred.
   <br/>
   <br/>
  </li>
 </ul>
 System administration experience, including:
 <br/>
 <br/>
 <ul>
  <li>
   Broad knowledge of basic networking technology
  </li>
  <li>
   LDAP/Active Directory
  </li>
  <li>
   SSL
  </li>
  <li>
   Kerberos
  </li>
  <li>
   Performance monitoring
  </li>
  <li>
   Virtualization
  </li>
  <li>
   Low-level application troubleshooting
  </li>
  <li>
   FlexLM Licensing
  </li>
  <li>
   Scripting (Linux shell, Windows batch file, PowerShell, or similar)
  </li>
  <li>
   Experience working with Oracle- or PostgreSQL-based data systems.
  </li>
  <li>
   Familiarity with scripting languages such as Python, VBScript, and C#.
  </li>
  <li>
   Prior customer-facing experience is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 <br/>
 <br/>
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 <br/>
 <br/>
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
 <br/>
 <br/>
</div>


Application Support Engineer PCB/Data Management

Litera

<div><p><b>Job Description
</b></p><p></p><p><b>Join the Legal Tech Revolution at Litera
</b></p><p>Are you ready to shape the future of how law is practiced? At Litera, we&rsquo;re on a mission to Raise The Bar&trade;️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We&rsquo;ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world&rsquo;s largest law firms as our clients. If you&rsquo;re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that&rsquo;s elevating the craft of law.
</p><p></p><p>This position is based in Raleigh and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.
</p><p></p><p><b>Overview: </b>As a Senior Technical Support Engineer at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. The Senior Technical Support Engineers will handle complex technical cases, mentor junior engineers, and serve as trusted advisors to high-value (Diamond) customers. They work closely with engineering to identify systemic issues and with account teams to ensure customer satisfaction. You&rsquo;ll gain deep product expertise, proactively engage with global customers, and collaborate cross-functionally with Engineering, Product, and Customer Success to drive resolution and improve the customer experience
</p><p></p><p><b>Key Responsibilities:
</b></p><p>Case Management
</p><ul><li><p>Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
</p></li><li><p>Develop and document clear technical action plans (3Ws: Who, What, When) for complex customer issues.
</p></li><li><p>Troubleshoot product installation, performance, configuration, and integration issues.
</p></li><li><p>Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
</p></li><li><p>Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems.
</p></li><li><p>Collect logs and technical diagnostics; analyze and summarize key findings.
</p></li><li><p>Escalate product issues, defects, or platform risks to Technical Services, Engineering, or Account Teams as appropriate.
</p></li><li><p>Manage and maintain personal case queues, including ticket hygiene and suspended queue cases.
</p></li></ul><p></p><p>Knowledge &amp; Documentation
</p><ul><li><p>Search and apply knowledge content to every case; flag gaps in documentation.
</p></li><li><p>Begin contributing to Litera&rsquo;s Knowledge Base (KB/FAQ) through concise article creation or suggested updates.
</p></li><li><p>Link cases to existing bugs or enhancement requests, and file new ones with complete context.
</p></li><li><p>Review test areas in new releases and provide feedback (not QA).
</p></li><li><p>Engage with internal Slack/Teams channels to stay aligned with product changes, customer impact, and known issues.
</p></li></ul><p></p><p>Community &amp; Collaboration
</p><ul><li><p>Answer unresolved community thread questions and moderate forums (optional, growth area).
</p></li><li><p>Collaborate with Product, Engineering, and Customer Success teams to ensure shared context and coordinated resolution.
</p></li><li><p>Provide occasional onboarding or process training to new hires (optional, growth area).
</p></li></ul><p></p><p>Operational Excellence
</p><ul><li><p>Participate in support operations, including:
</p><ul><li><p>Responding to inbound support calls (for Diamond Customers) if applicable <i>[for Internal JD only]
</i></p></li><li><p>Handling regional case queues and shift-based responsibilities
</p></li><li><p>Documenting case history and technical notes in ServiceCloud
</p></li></ul></li><li><p>Stay current with product updates and participate in release testing, where appropriate.
</p></li></ul><p></p><p><b>Key Capabilities &amp; Skills:
</b></p><ul><li><p>Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
</p></li><li><p>Ability to manage multiple tickets and meet deadlines in a fast-paced, SLA-driven environment.
</p></li><li><p>Proficient in reproducing customer issues in-house and providing root cause analysis.
</p></li><li><p>Clear, structured communication to both technical and non-technical users.
</p></li><li><p>Familiarity with support case management systems (e.g., Salesforce/ServiceCloud).
</p></li><li><p>Developing authoring skills for KB articles and documentation.
</p></li><li><p>Familiarity with scripting, SQL, cloud/SaaS architecture is a plus.
</p></li></ul><p></p><p><b>Qualifications:
</b></p><ul><li><p>Bachelor's degree in computer science, Information Technology, or equivalent experience.
</p></li><li><p>3-5 years of experience in technical product support, preferably in a SaaS or enterprise environment.
</p></li><li><p>Experience in legal tech, document lifecycle software, or Microsoft Office integrations is an advantage.
</p></li><li><p>Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed.
</p></li></ul><p></p><p><b>Why Join Litera?
</b></p><ul><li><p><b>The company culture: </b>We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
</p></li><li><p><b>Commitment to Employees </b>: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
</p></li><li><p><b>Global, Dynamic, and Diverse Team </b>: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
</p></li><li><p><b>Comprehensive Benefits Package: </b>Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
</p></li><li><p><b>Career Growth and Development </b>: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
</p></li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Technical Support Engineer

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PRODUCT ENGINEER L2
</div></div></div></div><div><div><div><div>City: Tampa
</div></div></div></div><div><div><div><div>State/Province: Florida
</div></div></div></div><div><div><div><div>Posting Start Date: 2/26/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Scrum Master
</b></h2></div><div><div><b>Role Summary
</b></div><div>We are looking for an experienced <b>Scrum Master / Agile </b>with strong <b>Banking domain experience </b>to lead and scale Agile delivery across multiple cross‑functional teams. This role requires deep hands‑on expertise in <b>Scrum execution, Agile transformation, JIRA administration </b>, and <b>program‑level delivery management </b>, operating in complex and ambiguous environments.
</div><p><b>The incumbent will be accountable for driving Agile maturity, ensuring predictable sprint delivery, managing large cross‑functional programs, and influencing stakeholders across business and technology functions.
</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities͏
</b></h2></div><div><div><b>Agile &amp; Scrum Leadership
</b></div><ul><li>Serve <b>at least two Agile/Scrum teams concurrently </b>, fostering high productivity, collaboration, and consistent delivery.
</li><li>Act as a <b>servant leader </b>, strengthening Agile mindset and ensuring effective adoption of Scrum principles and practices.
</li><li>Facilitate <b>all Agile ceremonies </b>including Sprint Planning, Daily Stand‑ups, Backlog Grooming, Sprint Reviews, and Retrospectives.
</li><li>Ensure teams consistently deliver <b>sprint goals aligned to committed velocity, quality, and outcomes </b>. .
</li><li>Lead <b>JIRA administration, configuration, and governance </b>across teams.
</li><li>Build and maintain <b>advanced JIRA dashboards, rich filters, reports, and smart dashboards </b>.
</li></ul><ul><li>Bring strong <b>Banking / Financial Services domain expertise </b>, including exposure to areas such as:
</li><li>Retail Banking, Corporate Banking, Payments, Cards, Lending, or Digital Banking platforms.
</li><li>Dive deep into business domains to help shape <b>product and platform direction </b>using <b>domain‑driven design principles </b>.<br>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Required Skills &amp; Experience͏
</b></h2></div><div><div><b>Must‑Have
</b></div><ul><li>Proven experience serving <b>multiple Agile teams simultaneously </b>.
</li><li>Strong track record of <b>improving Agile maturity and Scrum adoption </b>.
</li><li>Extensive <b>hands‑on JIRA experience </b>including configuration, dashboards, reporting, and advanced filters.
</li><li>Strong <b>program and project management skills </b>in Agile environments.
</li><li>Demonstrated ability to operate effectively in <b>ambiguous, fast‑paced, and complex environments </b>.
</li><li>Excellent leadership, facilitation, and communication skills.
</li><li><b>Mandatory Banking / Financial Services domain experience </b>.
</li></ul><div><b>Preferred
</b></div><ul><li>Experience handling <b>large cross‑functional programs </b>involving multiple teams and stakeholders.
</li><li>Exposure to <b>Agile transformation initiatives </b>.
</li><li>Experience working with global stakeholders and distributed teams.
</li><li>Scrum Master / Agile certifications (CSM, PSM, SAFe &ndash; preferred, not mandatory).
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Retail Banking .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>The expected compensation for this role ranges from $45,000 to $121,000 .<br>
<p></p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
<p></p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
<p></p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

PRODUCT ENGINEER L2

Apple

<p>People at Apple don't just build products - they craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here!<br>
<br>
The Apple Services Engineering (ASE) team builds and provides systems and infrastructure that fuel Apple's Services. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Apple Books, and more. And they do it on a massive scale. They consistently exceed Apple&rsquo;s high standards with high-performance solutions, delivering a diverse array of products in over 35 languages to more than 150 countries.<br>
<br>
The ASE Production Support Engineering team is looking for a Production Services Engineer for troubleshooting, tracking, and resolving technical issues. This Engineer will play a vital role in technical troubleshooting for Apple&rsquo;s customers, internal business partners, and strategic partners for all of Apple&rsquo;s Media Services.<br>
<br>
<b>Description</b><br>
<br>
As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Your responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root<br>
<br>
causes.<br>
<br>
Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership.<br>
<br>
In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency. You'll develop full-stack applications that streamline how our team handles issue resolution, tracks technical problems, and analyzes patterns in support data. This requires strong programming fundamentals and the ability to work independently. You'll architect backend services that interact with many other systems through REST APIs and build intuitive user interfaces for internal stakeholders.<br>
<br>
Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.<br>
<br>
<b>Preferred Qualifications</b><br>
<br>
3+ years of experience<br>
<br>
Experience with log analysis tools, such as Splunk, is a huge plus<br>
<br>
High logical and critical thinking skills<br>
<br>
<b>Minimum Qualifications</b><br>
<br>
Bachelor's degree in Computer Science, Informatics, Information Technology, or a related field, or an equivalent combination of education and experience<br>
<br>
Experience in one or more of the following: scripting languages, such as Python, server-side programming languages, such as Java, web development technologies, such as React.<br>
<br>
Proven track record in solving problems within complex distributed applications<br>
<br>
Demonstrated expertise in analyzing client and server-side logs<br>
<br>
Strong knowledge of SQL, relational database systems, and/or distributed SQL query engine (such as Oracle and Trino)<br>
<br>
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .<br>
<br>
<b>Pay &amp; Benefits</b><br>
<br>
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,800 and $245,800, and your base pay will depend on your skills, qualifications, experience, and location.<br>
<br>
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.<br>
<br>
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.</p>

Production Services Engineer - Apple Services Engineering

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