product manager

program manager

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Overview
 
 
 
 
 
 We&rsquo;re seeking a proactive and detail-oriented Product Operations Manager to lead cross-functional execution for new product and feature launches. In this mid-career role, you will drive alignment across Product, Engineering, IT, Finance, Marketing, Sales, Enablement, Support, and other stakeholder groups to ensure every launch moves smoothly from planning to post-launch adoption. You&rsquo;ll bring strong program management expertise, operational rigor, and a deep understanding of go-to-market workflows to help Freshworks deliver high-impact launches at scale.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 Program &amp; Launch Management
 
 
 
 
 <ul>
 <li>
 Manage end-to-end planning and execution of NPI (New Product Introduction) programs from concept through launch and early adoption.
 </li>
 <li>
 Create and maintain detailed project plans, timelines, risks, dependencies, and milestones.
 </li>
 </ul>
 
 
 Cross-Functional Alignment
 
 
 
 
 <ul>
 <li>
 Drive alignment across Product, Engineering, IT, Finance, Marketing, Sales, Enablement, and Support to ensure launch readiness.
 </li>
 <li>
 Facilitate stakeholder meetings, launch reviews, and go/no-go checkpoints for timely decision-making.
 </li>
 </ul>
 
 
 GTM &amp; Enablement Support
 
 
 
 
 <ul>
 <li>
 Coordinate development of GTM assets, sales enablement content, internal training, and support documentation.
 </li>
 <li>
 Partner with Product Marketing and Enablement teams to deliver launch messaging, demos, and rollout plans.
 </li>
 </ul>
 
 
 Operational Execution &amp; Tracking
 
 
 
 
 <ul>
 <li>
 Monitor execution progress, provide clear status updates, and escalate risks to leadership.
 </li>
 <li>
 Collaborate with Support and Customer Success to prepare internal teams for customer inquiries and smooth adoption.
 </li>
 </ul>
 
 
 Process Improvement
 
 
 
 
 <ul>
 <li>
 
 Identify inefficiencies and implement process improvements to enhance launch efficiency and cross-team coordination.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6&ndash;8 years of experience in program management, product operations, or go-to-market roles in a tech or SaaS environment.
 </li>
 <li>
 Proven track record managing complex, cross-functional programs with multiple stakeholders.
 </li>
 <li>
 Strong project management skills; experience with tools like Smartsheet, Jira, or equivalents.
 </li>
 <li>
 Excellent communication, collaboration, and stakeholder management capabilities.
 </li>
 <li>
 Familiarity with Agile development, go-to-market readiness, and product lifecycle management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Marketing, or related field (MBA is a plus).
 </li>
 </ul>
 
 
 Skills Inventory
 
 
 
 
 
 
 Program &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Cross-functional program execution
 </li>
 <li>
 Timeline, dependency &amp; risk management
 </li>
 <li>
 Agile workflows
 </li>
 </ul>
 
 
 Tools &amp; Systems
 
 
 
 
 <ul>
 <li>
 Smartsheet
 </li>
 <li>
 Jira
 </li>
 <li>
 Program tracking/PM tools
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Stakeholder management
 </li>
 <li>
 GTM alignment
 </li>
 <li>
 Sales, Support &amp; Enablement coordination
 </li>
 </ul>
 
 
 Communication
 
 
 
 
 <ul>
 <li>
 Executive communication
 </li>
 <li>
 Meeting facilitation
 </li>
 <li>
 Status reporting &amp; escalation
 </li>
 </ul>
 
 
 Business &amp; Product Insight
 
 
 
 
 <ul>
 <li>
 Go-to-market processes
 </li>
 <li>
 Product lifecycle knowledge
 </li>
 <li>
 Launch readiness &amp; adoption planning
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Product Operations Manager

Mastek

<div>
 
 
 Senior Delivery Lead / Offshore Account Partner
 
 
 
 
 Location:
 
 Chennai or Bangalore
 
 
 
 Experience:
 
 15&ndash;20 years
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders&mdash;ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged
 
 Account Manager (AM)
 
 role as the account scales.
 
 
 
 
 
 
 Candidate Requirements
 
 
 
 
 1. Senior PM + Strong Technical Background
 
 
 <ul>
 <li>
 15-20 years
 </li>
 <li>
 years of IT experience with solid
 
 project/program management
 
 expertise.
 </li>
 <li>
 Strong technical foundation with exposure to
 
 architecture, solutioning, and platform understanding
 
 .
 </li>
 <li>
 Ability to engage deeply with technical teams and manage complex delivery environments independently.
 </li>
 </ul>
 
 
 2. Dual Responsibilities: Delivery + Account Management
 
 
 <ul>
 <li>
 Demonstrated experience handling both:
 </li>
 <li>
 
 Delivery Management:
 
 end-to-end execution, stakeholder communication, quality &amp; timeliness, issue resolution.
 </li>
 <li>
 
 Account Management:
 
 client engagement, opportunity mining, demand generation, relationship building.
 </li>
 <li>
 Willing and capable of growing into a
 
 full Account Manager
 
 role over time.
 </li>
 <li>
 Strong understanding of
 
 processes, culture, governance, compliance, and engagement models
 
 .
 </li>
 </ul>
 
 
 3. Financial Services / BFSI Experience
 
 
 
 Solid experience in
 
 Financial Services / Banking
 
 delivery environments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client &amp; Account Management
 
 
 <ul>
 <li>
 Act as the primary offshore point of contact for hiring managers and client stakeholders.
 </li>
 <li>
 Build, strengthen, and maintain strong client relationships through frequent engagement and onsite interactions.
 </li>
 <li>
 Anticipate client needs proactively and ensure seamless delivery and staffing support.
 </li>
 </ul>
 
 
 Delivery Management
 
 
 <ul>
 <li>
 Lead end-to-end delivery of profiles and technical resources aligned with client expectations.
 </li>
 <li>
 Handle escalations, client feedback, and drive continuous improvements in delivery processes.
 </li>
 <li>
 Collaborate with internal recruitment and delivery teams to meet demand forecasts and SLAs.
 </li>
 </ul>
 
 
 Governance &amp; Compliance
 
 
 <ul>
 <li>
 Participate in governance forums, service reviews, and supplier meetings.
 </li>
 <li>
 Ensure compliance with internal and client-defined processes, reporting structures, and audit requirements.
 </li>
 </ul>
 
 
 Demand Generation &amp; Growth
 
 
 <ul>
 <li>
 Identify new opportunities and contribute to account expansion.
 </li>
 <li>
 Generate additional offshore demand through consistent performance and client confidence.
 </li>
 <li>
 Support strategic account maturation in partnership with onshore and leadership teams.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 15-20 years of delivery management and client-facing experience in IT services or staffing.
 </li>
 <li>
 Strong communication, stakeholder management, coordination, and problem-solving abilities.
 </li>
 <li>
 Deep understanding of
 
 IT hiring, resource management, and delivery operations
 
 .
 </li>
 <li>
 Experience managing offshore teams and scaling delivery capacity.
 </li>
 <li>
 Ability to travel within India for client engagements as needed.
 </li>
 </ul>
</div>

Senior Service Delivery Manager

NielsenIQ

<div>
 
 Company Description
 
 
 
 NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what&rsquo;s happening now, what&rsquo;s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That&rsquo;s why you can find us at work in over 90 countries, covering more than 90% of the world&rsquo;s population. For more information, visit
 
 www.niq.com
 
 
 .
 
 
 
 NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Strategic knowledge of Panel products or equivalent large programs
 </li>
 <ul>
 <li>
 Have been involved in setup, execution and expansion of large programs in operations &ndash; creating collaborations across different workstreams in Data Operations, worked closely with Client Operations, Technology, Data Science, Product Leadership towards shaping the priorities &amp; decisions of the product
 </li>
 <li>
 Particularly having a background or experience handling 3rd party / vendor execution teams and/or managing large scale projects teams in multiple locations &ndash; for setup of such large programs
 </li>
 <li>
 Demonstrated strong capability in running Growth programs, being able to manage programs with aggressive timelines and ramp up requirements with an eye on high quality work, managing in-house + 3rd party teams
 </li>
 <li>
 Translating operational gaps and improvement areas into product / feature enhancements
 </li>
 <li>
 Preferably 3 years of handling programs of this scale
 </li>
 <li>
 Background in coding function in operations is a preferred plus
 </li>
 </ul>
 <li>
 Core responsibilities: The person fulfilling this role will lead Coding for an Omni / Growth program in operations which will include managing the organization of 200+ associates, including running the 3rd party engagement for large scale outsourcing of coding for large programs; prior experience in managing a span of 80-100 associates is a plus
 </li>
 <li>
 </li>
 <ul>
 <li>
 The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery &ndash; including but not limited to the BAU operations, managing the incremental events &amp; enhancements that get added to the BAU and responsible for the metrics on the product health, as well as manage the people performance metrics
 </li>
 <li>
 Considering the role will include engaging 3rd party workforce as well, proactively managing the performance metrics of the 3rd party team&rsquo;s outcomes will be key, alongside the in-house team management
 </li>
 <li>
 As a primary owner of the functional area for the product, the person will have to be comfortable with stakeholder engagement beyond the scope of coding &ndash; be it other operational areas, as well as outside operations &ndash; PL, Dsci, Tech, Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions &ndash; for changes, prioritization of issues, escalations &amp; resolutions
 </li>
 <li>
 The person will directly report to the Operations Leader for Omni
 </li>
 <li>
 A big part of the role will also involve collaborating cross functionally on defining the path to growth &ndash; with growth programs - this includes being able to redefine processes, identify how the organization/teams have to evolve and adapt with the changing landscape, define training &amp; levelling up requirements for the teams, execute the growth and manage transition smoothly as per SOPs
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Operations Management, Information Systems, or a related field.
 </li>
 <li>
 Excellent stakeholder management and communication skills to influence and drive change.
 </li>
 <li>
 Experience in process optimization, continuous improvement, and compliance monitoring.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

Senior Operations Manager

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 If you are a Project Management professional and looking for the career opportunity, Emerson has an exciting offer to you! Project Management professional in this role will ensure successful completion of projects within scope, on time, and within budget. This involves coordinating resources, managing risks, communicating effectively, and providing leadership to the project team. Ultimately, this role is accountable for delivering the project's objectives while meeting interested party expectations and maintaining quality standards.
 
 
 
 In this Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 Develop comprehensive project plans outlining tasks, timelines, resources and budget requirements.
 </li>
 <li>
 Coordinating internal team members, external third parties/vendor and other collaborators to ensure resources are allocated effectively for the perfect execution of projects.
 </li>
 <li>
 Ensure that all projects are delivered on time, within scope, and within budget by supervising progress, identifying potential delays, and implementing solution to keep project on track.
 </li>
 <li>
 Tracking projects expenses and manage budget to ensure project is within financial constraints.
 </li>
 <li>
 Report and raise to management as needed.
 </li>
 <li>
 Accountable for implementing project contract terms and conditions for the project.
 </li>
 <li>
 Supports and presents status review meetings weekly with management.
 </li>
 <li>
 Ensures involvement of site team / local business partners at the appropriate project phase
 </li>
 <li>
 Responsible for the smooth handover of the project to the LCS Team.
 </li>
 <li>
 Identifying, assessing and Perform risk management to minimize project risks.
 </li>
 <li>
 Facilitating clear and open communication among team members, collaborators, and clients to ensure everyone is advised and aligned.
 </li>
 <li>
 Being responsible for quality control measures to ensure results meet project requirements and industry standards.
 </li>
 <li>
 Leading changes to project scope, schedule, and objectives while minimizing disruption and maintaining project alignment.
 </li>
 <li>
 Developing and updating project documentation, such as plans, progress reports, and issue logs.
 </li>
 <li>
 Establish and maintain relationships with third parties/vendors.
 </li>
 <li>
 Create and maintain comprehensive project documentation.
 </li>
 <li>
 Follow up with Customer for payment collection achieved and follow-up through accounts receipt and closure.
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight;puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select you best-fit approach.
 
 
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Understanding of project management principles, methodologies and standard processes.
 </li>
 <li>
 Ability to lead and empower teams, delegate tasks effectively, and provide direction and guidance to achieve project goals.
 </li>
 <li>
 Coordinate communication of information, negotiate contracts, and lead all aspects of partner anticipations with proficiency.
 </li>
 <li>
 Excellent organizational abilities to plan and prioritize tasks, handle resources, and coordinate schedules to meet project time lines.
 </li>
 <li>
 Capacity to identify issues, analyze problems, and develop creative solutions to overcome challenges at may arise during the project.
 </li>
 <li>
 Understanding of budgeting, cost estimation, and financial management to ensure projects are delivered within budget constraints.
 </li>
 <li>
 Proficiency in identifying, assessing, and mitigating risks to minimize potential disruptions to project progress.
 </li>
 <li>
 Familiarity with project management tools and software, as well as relevant industry- specific knowledge to effectively manage projects in various domains.
 </li>
 <li>
 Ability to negotiate contracts, resolve conflicts, and manage collaborator expectations to achieve mutually beneficial outcomes.
 </li>
 <li>
 Flexibility to adapt to changing project requirements, priorities, and environments while maintaining focus on project objectives.
 </li>
 <li>
 Capability to build and maintain positive relationships with clients, understand their needs, and ensure their satisfaction throughout the project lifecycle.
 </li>
 <li>
 Effective time management skills to prioritize tasks, allocate resources efficiently, and meet project duration.
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 Bachelor&rsquo;s degree or equivalent experience in engineering (Mechanical, Materials, and the Electrical and Instrumentation) required.
 
 
 <ul>
 <li>
 demonstrated ability in proven project management experience in Natural gas industries
 </li>
 <li>
 Conversant in English is a must , the ab
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div>

Assistant Manager / Senior Engineer - Project Management

DEME Group

<div>
 
 
 Your Responsibilities
 
 
 
 As a Modern Workplace Engineer, you will:
 
 <ul>
 <li>
 Design, implement, and maintain modern workplace solutions using the Microsoft Windows ecosystem.
 </li>
 <li>
 Administer and optimize Microsoft Endpoint Manager (Intune/Autopilot), including full lifecycle management of devices, configuration profiles, compliance policies, Windows Updates and security baselines.
 </li>
 <li>
 Knowledge of Microsoft Endpoint Configuration Manager (former SCCM)
 </li>
 <li>
 Manage Microsoft Exchange Online and Entra ID (Azure Active Directory), ensuring secure and efficient identity and access management.
 </li>
 <li>
 Package and deploy applications
 
 and troubleshoot both software and hardware issues
 
 .
 </li>
 <li>
 Implement and maintain Attack Surface Reduction (ASR) rules and other endpoint protection measures as well as troubleshoot issues related to it.
 </li>
 <li>
 Automate tasks and optimize processes using Windows PowerShell.
 </li>
 <li>
 Provide technical support and resolve issues related to the modern workplace.
 </li>
 <li>
 Manage and support various components of the Microsoft 365 ecosystem.
 </li>
 <li>
 Stay current with new releases, features, and best practices in Microsoft 365 and Intune.
 </li>
 <li>
 Collaborate with other IT teams to deliver a seamless and integrated technology experience for end-users.
 </li>
 <li>
 
 Be willing to travel to our headquarters in Belgium on a regular basis
 
 to collaborate with colleagues and support on-site activities.
 </li>
 </ul>
 
 
 
 
 
 Your Profile
 
 
 
 You are a strong candidate if you have:
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in computer science or a related field.
 </li>
 <li>
 Solid experience with Windows operating systems and PowerShell scripting.
 </li>
 <li>
 Hands-on experience with Microsoft Endpoint Manager, Exchange Online, Entra ID, and Microsoft 365.
 </li>
 <li>
 A good understanding of networking concepts and protocols.
 </li>
 <li>
 
 Strong analytical and communication skills.
 
 </li>
 <li>
 
 The ability to work independently and collaboratively.
 
 </li>
 <li>
 A flexible mindset to adapt to changing priorities and manage multiple tasks.
 </li>
 <li>
 A proactive, positive attitude and a professional, respectful work ethic.
 </li>
 <li>
 A drive to continuously improve processes and take initiative.
 </li>
 <li>
 Proficiency in English, with excellent verbal and written communication skills.
 </li>
 <li>
 
 Willingness to travel regularly to our headquarters in Belgium.
 
 </li>
 </ul>
 
 
 
 
 
 Our offer
 
 
 <ul>
 <li>
 An extensive mobility program for a healthy work-life balance
 </li>
 <li>
 A permanent training track which allows you to develop yourself personally and professionally;
 </li>
 <li>
 A stimulating, innovative workplace with numerous growth opportunities;
 </li>
 <li>
 A people-oriented environment with an interactive health program and a focus on employee wellbeing.
 </li>
 </ul>
 
 
</div>

Modern Workplace Engineer

Virtusa

<div>
 The role can support any stage in the project lifecycle and is accountable for specific activities assigned in larger projects and programmes. This role is also required to follow established project management standards and identify possible project management capability areas for improvement.
 
 
 The Enterprise Technology Services Delivery Team are accountable for the delivery of a variety of IT Facilities Management and Building Management existing services as well as the implementation of new solutions to our global customer base, both internally within ETS but also to our Business Technology Groups.
</div>

Project Management

ZoomInfo

<div>
 
 ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You&rsquo;ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won&rsquo;t just contribute. You&rsquo;ll make things happen&ndash;fast.
 
 
 &nbsp;
 
 
 About the role :&nbsp;
 
 
 This role is responsible for managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience. You will serve as the primary point of contact, coordinating with cross-functional teams to align goals, timelines, and deliverables. The role focuses on driving customer satisfaction through proactive communication, effective project management, and sharing best practices. Additionally, you&rsquo;ll ensure a seamless transition to the Customer Success and Account Management teams for continued customer growth and engagement.
 
 
 
 Shift :
 
 7 PM IST to 4 AM IST&nbsp;
 
 
 What You&rsquo;ll Do&nbsp;
 
 <ul>
 <li>
 Manage the comprehensive onboarding for all ZoomInfo customers (including new business, renewals, and upsells) to ensure customers receive a highly organized program with detailed goals, timelines, and processes. Serve as primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.
 </li>
 <li>
 Build implementation strategies to ensure customers in all customer segments are onboarded within the defined SLAs. Coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.
 </li>
 <li>
 Work directly with customers to set appropriate expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates during the onboarding phase of the customer lifecycle.
 </li>
 <li>
 Collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.
 </li>
 <li>
 Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the Customer Success Manager, Learning &amp; Development Manager, and Integrations and/or Solutions Engineer while being an advocate for the customer.
 </li>
 <li>
 Provide best practices and mentorship to customers on how best to implement ZoomInfo&rsquo;s suite of products and solutions. Provide thought leadership with regards to overcoming challenges the customer is facing.
 </li>
 <li>
 Ensure appropriate handoff of new accounts to the Customer Success Manager and/or the Account Manager. Build out a standardized information flow/transition document to prepare the CSM and AM for success, including documenting wins and challenges the customer faced during the onboarding process.
 </li>
 <li>
 Serve as the primary owner of Customer Journey tasks in Salesforce. Document all steps and touchpoints as appropriate.
 </li>
 <li>
 Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.
 </li>
 </ul>
 
 
 What you bring&nbsp;
 
 
 <ul>
 <li>
 Any Bachelor degree. At least 3 to 5 years of customer success and/or project management, ideally in a SaaS environment.
 </li>
 <li>
 Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
 </li>
 <li>
 Highly collaborative, organized, and execution-oriented with strong presentation skills.
 </li>
 <li>
 Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
 </li>
 <li>
 Excellent problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
 </li>
 <li>
 Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
 </li>
 <li>
 Highly familiar with Salesforce CRM.
 </li>
 <li>
 Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
 </li>
 <li>
 Superior relationship and communication skills (both verbal and written).
 </li>
 </ul>
 
 
 About us:
 
 &nbsp;
 
 
 ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
 
 
 ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
 
 
 ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
 
 
 ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
 
 
 For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
 
</div>

Customer Onboarding Manager II

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