Senior Service Delivery Manager

Senior Delivery Lead / Offshore Account Partner

Location: Chennai or Bangalore

Experience: 15–20 years

Role Overview

We are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged Account Manager (AM) role as the account scales.

Candidate Requirements

1. Senior PM + Strong Technical Background

• 15-20 years
• years of IT experience with solid project/program management expertise.
• Strong technical foundation with exposure to architecture, solutioning, and platform understanding .
• Ability to engage deeply with technical teams and manage complex delivery environments independently.

2. Dual Responsibilities: Delivery + Account Management

• Demonstrated experience handling both:
• Delivery Management: end-to-end execution, stakeholder communication, quality & timeliness, issue resolution.
• Account Management: client engagement, opportunity mining, demand generation, relationship building.
• Willing and capable of growing into a full Account Manager role over time.
• Strong understanding of processes, culture, governance, compliance, and engagement models .

3. Financial Services / BFSI Experience

Solid experience in Financial Services / Banking delivery environments.

Key Responsibilities

Client & Account Management

• Act as the primary offshore point of contact for hiring managers and client stakeholders.
• Build, strengthen, and maintain strong client relationships through frequent engagement and onsite interactions.
• Anticipate client needs proactively and ensure seamless delivery and staffing support.

Delivery Management

• Lead end-to-end delivery of profiles and technical resources aligned with client expectations.
• Handle escalations, client feedback, and drive continuous improvements in delivery processes.
• Collaborate with internal recruitment and delivery teams to meet demand forecasts and SLAs.

Governance & Compliance

• Participate in governance forums, service reviews, and supplier meetings.
• Ensure compliance with internal and client-defined processes, reporting structures, and audit requirements.

Demand Generation & Growth

• Identify new opportunities and contribute to account expansion.
• Generate additional offshore demand through consistent performance and client confidence.
• Support strategic account maturation in partnership with onshore and leadership teams.

Required Skills & Experience

• 15-20 years of delivery management and client-facing experience in IT services or staffing.
• Strong communication, stakeholder management, coordination, and problem-solving abilities.
• Deep understanding of IT hiring, resource management, and delivery operations .
• Experience managing offshore teams and scaling delivery capacity.
• Ability to travel within India for client engagements as needed.