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operations manager

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project and service delivery manager - mis

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business services team manager

project and service delivery manager mis

<div>
 
 Job Summary
 
 
 
 The role is responsible for establishing and managing a structured Project Management environment aligned with best practices and SDLC standards. The position oversees the planning, execution, and monitoring of IT and MIS project portfolios, ensuring delivery within scope, time, and budget. The role requires close collaboration with project managers, stakeholders, and sponsors to ensure governance, risk management, and continuous improvement in project delivery.
 
 
 In addition, the role supervises the IT service desk team, ensuring high-quality service delivery, adherence to SLAs, effective incident management, and ongoing skill development. By combining strong project management expertise with IT service management oversight, the role drives organizational efficiency, process improvements, and enhanced customer experiences.
 
 
 
 Job Duties Include But Are Not Limited To
 
 
 
 <ul>
 <li>
 Setup the Project Management environment following best practice standards. This includes the methodology to be followed in managing projects, Phases, deliverables, templates to be used within each phase of the SDLC.
 </li>
 <li>
 Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
 </li>
 <li>
 Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines.
 </li>
 <li>
 Collaborate with project managers and teams to ensure proper management of project is being followed to ensure success.
 </li>
 <li>
 Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.
 </li>
 <li>
 Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
 </li>
 <li>
 Identify and mitigate risks across the project portfolio to ensure successful project delivery.
 </li>
 <li>
 Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
 </li>
 <li>
 Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
 </li>
 <li>
 Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.
 </li>
 <li>
 Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.
 </li>
 <li>
 Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
 </li>
 <li>
 Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
 </li>
 <li>
 Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
 </li>
 <li>
 Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
 </li>
 <li>
 Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.
 </li>
 <li>
 Organize training sessions to enhance the skills and knowledge of the team, keeping them up to date with the latest technologies and management best practices.
 </li>
 <li>
 Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
 </li>
 <li>
 Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
 </li>
 <li>
 Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.
 
 
 </li>
 </ul>
 
 Required Qualification
 
 
 
 <ul>
 <li>
 Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
 </li>
 <li>
 ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous
 </li>
 <li>
 Work Experience: Extensive experience in project management, with at least several 5- 7 years in a portfolio management role. Prior experience in a service desk or IT support role is in a supervisory or team lead position is a plus.
 </li>
 <li>
 Preferred Language: Arabic &amp; English
 
 
 </li>
 </ul>
 
 Required Professional Skills.
 
 
 
 <ul>
 <li>
 A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management (ITSM) tools, and project management software is advantageous.
 </li>
 <li>
 Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.
 </li>
 <li>
 The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.
 </li>
 <li>
 Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.
 </li>
 <li>
 A customer-centric approach and dedication to providing exceptional service are vital in this role.
 </li>
 <li>
 Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.
 </li>
 <li>
 Ability to think strategically and align the project portfolio with the organization's goals and objectives.
 </li>
 </ul>
</div>

Project and Service Delivery Manager - MIS

<div></div><div><div>Job Summary: 
</div><div></div> 
<div>The role is responsible for establishing and managing a structured Project Management environment aligned with best practices and SDLC standards. The position oversees the planning, execution, and monitoring of IT and MIS project portfolios, ensuring delivery within scope, time, and budget. The role requires close collaboration with project managers, stakeholders, and sponsors to ensure governance, risk management, and continuous improvement in project delivery.</div><div></div><div> 
In addition, the role supervises the IT service desk team, ensuring high-quality service delivery, adherence to SLAs, effective incident management, and ongoing skill development. By combining strong project management expertise with IT service management oversight, the role drives organizational efficiency, process improvements, and enhanced customer experiences.</div><div></div><div> 
Job duties include but are not limited to:</div> 
<div></div><ul><li>
Setup the Project Management environment following best practice standards. This includes the methodology to be followed in managing projects, Phases, deliverables, templates to be used within each phase of the SDLC.</li><li>
Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.</li><li>
Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines.</li><li>
Collaborate with project managers and teams to ensure proper management of project is being followed to ensure success.</li><li>
Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.</li><li>
Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.</li><li>
Identify and mitigate risks across the project portfolio to ensure successful project delivery.</li><li>
Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.</li><li>
Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.</li><li>
Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.</li><li>
Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.</li><li>
Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.</li><li>
Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).</li><li>
Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.</li><li>
Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.</li><li>
Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.</li><li>
Organize training sessions to enhance the skills and knowledge of the team, keeping them up to date with the latest technologies and management best practices.</li><li>
Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.</li><li>
Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.</li><li>
Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.</li></ul><div></div><div> 
Required Qualification:</div><div></div><ul><li> 
Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.</li><li>
ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous</li><li>
 Work Experience: Extensive experience in project management, with at least several 5- 7 years in a portfolio management role. Prior experience in a service desk or IT support role is in a supervisory or team lead position is a plus.</li><li>
Preferred Language: Arabic &amp; English</li></ul><div></div><div> 
 Required professional Skills.:</div> 
<div></div><ul><li>
A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management (ITSM) tools, and project management software is advantageous.</li><li>
Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.</li><li>
The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.</li><li>
Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.</li><li>
A customer-centric approach and dedication to providing exceptional service are vital in this role.</li><li>
Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.</li><li>
Ability to think strategically and align the project portfolio with the organization's goals and objectives.</li></ul></div>

DAL Studio

Job Title: Sales Manager &ndash; Lighting &amp; Installation SolutionsJob SummaryThe Sales Manager is responsible for developing and leading the sales strategy for lighting products and installation services. This role combines technical product knowledge with strong sales acumen to drive business growth, manage high-value projects, and lead a team of sales professionals. The Sales Manager works closely with clients including architects, consultants, contractors, and end-users to provide customized lighting and installation solutions.Key Responsibilities1. Sales Strategy &amp; Execution<ul><li>Develop and implement sales strategies specific to lighting systems, fixtures, and installation services.</li><li>Identify new business opportunities and market segments (residential, commercial, industrial, public infrastructure).</li><li>Work with marketing to design promotional campaigns and launch new products.</li></ul>2. Team Leadership<ul><li>Lead, coach, and develop a team of sales representatives and technical sales engineers.</li><li>Set individual and team sales targets; monitor progress and performance regularly.</li><li>Conduct training on product knowledge, industry standards, and customer service.</li></ul>3. Client Relationship Management<ul><li>Build and maintain long-term relationships with key clients: MEP contractors, consultants, lighting designers, architects, and facility managers.</li><li>Conduct site visits, technical presentations, and solution demonstrations.</li><li>Provide detailed quotations, coordinate technical submittals, and negotiate contracts.</li></ul>4. Project Coordination<ul><li>Collaborate with the project and installation teams to ensure delivery aligns with client expectations.</li><li>Follow up on project milestones, resolve issues, and ensure customer satisfaction post-installation.</li></ul>5. Market Intelligence<ul><li>Monitor market trends, competitors, and regulatory developments in the lighting and electrical sectors.</li><li>Analyze customer needs and feedback to inform product development and service enhancements.</li></ul>6. Reporting &amp; Administration<ul><li>Maintain accurate records of sales activities, pipelines, forecasts, and customer interactions via CRM.</li><li>Prepare monthly/quarterly reports on sales performance, forecasts, and budgets.</li></ul>Accountabilities<ul><li>Achieve monthly, quarterly, and annual sales revenue targets.</li><li>Increase market share in key verticals (commercial buildings, retail, hospitality, etc.).</li><li>Maintain high client satisfaction and retention.</li><li>Manage profit margins effectively on quoted and executed projects.</li><li>Lead team productivity and morale.</li></ul>Key Competencies*Technical Expertise - Solid understanding of lighting technologies (LED, smart lighting, controls) and installation practices.*Solution Selling - Ability to propose tailored lighting solutions based on project specs and client needs.*Leadership - Proven skills in team management, coaching, and motivation.*Project Management - Strong coordination and follow-up skills for handling lighting installations.*Customer-Centric Approach - Ability to manage client expectations with professionalism and care.*Negotiation &amp; Closing - Competent in pricing strategy, handling objections, and finalizing sales.*Communication Skills - Clear and persuasive communication, technical writing, and presentation skills.*CRM &amp; Digital Tools - Proficiency in CRM platforms, lighting design software (e.g., Dialux), and Microsoft Office.Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Electrical Engineering, or related field.</li><li>Minimum 5 years of experience in B2B sales, ideally in lighting, electrical, or construction industries.</li><li>Demonstrated track record of successful sales leadership.</li><li>Strong understanding of lighting products, control systems, and installation workflows.</li><li>Excellent knowledge of industry standards and safety regulations.</li><li>Familiarity with lighting design tools (e.g., Dialux, Relux) is an advantage.</li></ul>Job Type: Full-timePay: KD600.000 - KD800.000 per monthAbility to commute/relocate:<ul><li>Salmiya: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Sales Manager : 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Sales Manager Lighting & Installation Solutions

ACWA Power

<div>
 
 
 Hiring: Construction Manager - Water
 
 
 
 
 Location: Ahmadi, Kuwait
 
 
 
 
 
 
 We are seeking an experienced
 
 Construction Manager
 
 to lead and oversee the delivery of a large-scale EPC power project in Ahmadi, Kuwait. This role requires a strong leader with deep EPC and IPP project experience, who can drive site performance, ensure compliance, and manage stakeholders effectively.
 
 
 
 
 
 
 🔑 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and organize the integrated site team to supervise EPC Contractor&rsquo;s construction, commissioning, and quality performance through COD.
 </li>
 <li>
 Ensure strict compliance with HSE rules, approved method statements, and risk analyses at all construction stages.
 </li>
 <li>
 Monitor progress, identify critical path activities, and implement recovery plans to secure project schedules.
 </li>
 <li>
 Participate in site and progress meetings, providing input for monthly progress reports and contractor invoice checks.
 </li>
 <li>
 Oversee site logistics (lay-out, offices, storage areas) and daily management of technical staff.
 </li>
 <li>
 Collaborate with planning teams to track actual vs. planned progress and identify optimization opportunities.
 </li>
 </ul>
 
 
 
 
 
 🎓 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering (or related discipline).
 </li>
 <li>
 
 15+ years
 
 of project management experience, with at least 8 years in relevant technology.
 </li>
 <li>
 Strong experience in EPC/Independent Power Producer projects.
 </li>
 <li>
 Proven track record in managing
 
 large, full-cycle EPC projects
 
 (minimum two completed).
 </li>
 <li>
 PMP or equivalent certification preferred.
 </li>
 <li>
 Strong knowledge of international standards, environmental legislation, and construction best practices.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 🌍
 
 Location: Ahmadi, Kuwait
 
 
 
 
 
 
 This is an opportunity to play a key role in the successful delivery of a major energy project.
 
 
 If you are a results-driven construction leader with a passion for excellence in EPC delivery, we&rsquo;d like to hear from you.
 
 
 
 
 
 👉
 
 Apply now to join our team and drive this landmark project forward.
 
 
</div>

Construction Manager - Water

<div>
 
 
 Hiring: Construction Manager - Power
 
 
 
 
 Location: Ahmadi, Kuwait
 
 
 
 
 
 
 We are seeking an experienced
 
 Construction Manager
 
 to lead and oversee the delivery of a large-scale EPC power project in Ahmadi, Kuwait. This role requires a strong leader with deep EPC and IPP project experience, who can drive site performance, ensure compliance, and manage stakeholders effectively.
 
 
 
 
 
 
 🔑 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and organize the integrated site team to supervise EPC Contractor&rsquo;s construction, commissioning, and quality performance through COD.
 </li>
 <li>
 Ensure strict compliance with HSE rules, approved method statements, and risk analyses at all construction stages.
 </li>
 <li>
 Monitor progress, identify critical path activities, and implement recovery plans to secure project schedules.
 </li>
 <li>
 Participate in site and progress meetings, providing input for monthly progress reports and contractor invoice checks.
 </li>
 <li>
 Oversee site logistics (lay-out, offices, storage areas) and daily management of technical staff.
 </li>
 <li>
 Collaborate with planning teams to track actual vs. planned progress and identify optimization opportunities.
 </li>
 </ul>
 
 
 
 
 
 🎓 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering (or related discipline).
 </li>
 <li>
 
 15+ years
 
 of project management experience, with at least 8 years in relevant technology.
 </li>
 <li>
 Strong experience in EPC/Independent Power Producer projects.
 </li>
 <li>
 Proven track record in managing
 
 large, full-cycle EPC projects
 
 (minimum two completed).
 </li>
 <li>
 PMP or equivalent certification preferred.
 </li>
 <li>
 Strong knowledge of international standards, environmental legislation, and construction best practices.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 🌍
 
 Location: Ahmadi, Kuwait
 
 
 
 
 
 
 This is an opportunity to play a key role in the successful delivery of a major energy project.
 
 
 If you are a results-driven construction leader with a passion for excellence in EPC delivery, we&rsquo;d like to hear from you.
 
 
 
 
 
 👉
 
 Apply now to join our team and drive this landmark project forward.
 
 
</div>

Construction Manager - Power

Luscious Catering

<ul><li>About the Role</li></ul>We are seeking an experienced Operations Manager to oversee the daily operations of our delivery company. The ideal candidate will ensure smooth logistics, efficient delivery processes, and effective team management to achieve high customer satisfaction and operational excellence.<ul><li>Key Responsibilities</li></ul>Oversee daily operations of delivery services, including route planning, scheduling, and fleet management.Supervise drivers, dispatchers, and support staff to ensure smooth workflow.Monitor delivery performance, ensuring timely and accurate order fulfillment.Implement cost- effective strategies to optimize resources and reduce operational expenses.Maintain strong relationships with clients, ensuring high standards of service and customer satisfaction.Ensure compliance with company policies, safety standards, and local regulations.Track KPIs, prepare reports, and provide insights for process improvement.Resolve operational challenges and handle escalated issues promptly.<ul><li>Requirements</li></ul>Proven experience as an Operations Manager, preferably in logistics, courier, or delivery services.Strong leadership and team management skills.Excellent problem- solving and decision- making abilities.Strong knowledge of logistics, fleet management, and route optimization.Proficiency in MS Office and logistics/delivery management software.Ability to work under pressure and meet deadlines.Send you cv on hr@foxdelivery.netWhatsapp 69955199Job Type: Full-time

Operation Manager

Suffix

<div>
 
 
 Brief
 
 
 
 
 We are seeking a Product + Project Manager to lead the development and continuous
 
 
 
 
 improvement of the Li3ib and Suffix applications &amp; Wesbite. This role will drive product
 
 
 
 
 roadmaps, manage timelines, and ensure all tech deliverables are executed on time. Working
 
 
 
 
 closely with the CEO, the PM will translate business needs into technical requirements, oversee
 
 
 
 
 app performance, and ensure smooth project delivery.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Lead end-to-end management of Li3ib and Suffix applications.
 
 </li>
 <li>
 
 Define, maintain, and track the product roadmaps, ensuring milestones and deadlines
 
 </li>
 <li>
 
 are met.
 
 </li>
 <li>
 
 Manage app issues and bugs, ensuring quick resolutions and smooth user experiences.
 
 </li>
 <li>
 
 Oversee app store submissions, updates, and release management.
 
 </li>
 <li>
 
 Handle domain management (renewals, security, SSL, DNS configurations).
 
 </li>
 <li>
 
 Translate business and user needs into clear technical requirement (PRD)
 
 </li>
 <li>
 
 Prioritize features, enhancements, and fixes based on business value and urgency.
 
 </li>
 <li>
 
 Oversee testing, QA, and release cycles to ensure high-quality deployments.
 
 </li>
 <li>
 
 Maintain project documentation, status reports, and communication with stakeholders.
 
 </li>
 <li>
 
 Ensure timely delivery of all tasks while maintaining quality and budget control.
 
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Qualifications
 
 
 <ol>
 <li>
 
 Proven track record of managing mobile and web applications.
 
 </li>
 <li>
 
 Strong knowledge of Agile/Scrum project methodologies.
 
 </li>
 <li>
 
 Excellent coordination skills to manage cross-functional teams.
 
 </li>
 <li>
 
 Strong problem-solving and analytical skills.
 
 </li>
 <li>
 
 Familiarity with project management tools (e.g., Jira, Confluence, Zoho).
 
 </li>
 <li>
 
 Excellent communication and documentation skills.
 
 </li>
 <li>
 
 Ability to work under pressure and deliver within deadlines.
 
 </li>
 </ol>
</div>

Product Manager - Information Technology

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