public safety dispatcher

San Ramon Valley Fire Protection District

<div><div><div><h2 class="jobSectionHeader"><b>ABOUT THE POSITION</b></h2></div>
<div><p>The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS.<br>
<b>
THE </b><b>POSITION</b><br>
Under the supervision of a shift lead, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned.<br>
<br>
The ideal candidate will possess a POST Basic Certificate, EMD Certificate, EFD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. Note: The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered.<br>
<br>
<b>Work Schedule: </b>Public Safety Dispatchers work a 48 hours on/96 hours off schedule.<br>
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<b>Compensation:</b><b> </b>Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.<br>
<br>
<b>DUTIES</b><br>
Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.<br>
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Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.<br>
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Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.<br>
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Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.<br>
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For the complete job description: https://www.governmentjobs.com/careers/srvfire/classspecs</p></div>
<div><h2 class="jobSectionHeader"><b>ABOUT THE DISTRICT</b></h2></div>
<div><p><b>ABOUT THE NEW COMMUNICATIONS CENTER</b><br>
The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville and unincorporated Alamo. Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite.<br>
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<b>ABOUT THE DISTRICT</b><br>
The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction.<br>
<b>
ABOUT THE SAN RAMON POLICE DEPARTMENT</b><br>
The San Ramon Police Department provides the full spectrum of law enforcement services,<br>
including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000.<br>
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The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles.<br>
For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites:<br>
<br>
www.sanramon.ca.gov<br>
www.sanramon.ca.gov/police<br>
http://www.firedepartment.org</p></div><br>
<div><h2 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS</b></h2></div>
<p></p><div><p><b>REQUIRED EDUCATION</b></p><p>
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.</p><p><b>
REQUIRED SPECIALIZED CERTIFICATES</b></p><p>
P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application.</p><b>
REQUIRED EXPERIENCE</b><p>
One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems.</p><p><b>
HIGHLY DESIRABLE BUT NOT REQUIRED</b></p><p>
EMD and EFD certificate from the International Academy of Emergency Dispatch.</p><p>
Healthcare Provider CPR certificate.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>APPLICATION PROCESS</b></h2></div>
<p></p><div><p>Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at https://www.governmentjobs.com/careers/srvfire.</p><p><b>
Candidates must include a resume and a copy of their Public Safety Dispatchers' Basic Course Certificate with the application.</b></p><p>
Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening.<br>
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The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law.<br>
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The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer.<br>
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In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at (925) 838-6628.</p><br>
Human Resources hr@srvfire.ca.gov (925) 838-6628</div></div></div><p></p>
<br><div></div><div><div><div><p>Paid compensation is supplemented with an excellent benefits package including:<br>
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<b>Vacation</b>: Accumulation rate increases with length of service. The initial rate is 14 hours per month.<br>
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<b>Sick Leave</b>: Accumulated at the rate of 18 hours per month indefinitely during tenure of career.<br>
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<b>Pension</b> benefits are provided by Contra Costa County Employees' Retirement Association (CCCERA). Eligibility and classification into the retirement system will be determined by CCCERA pursuant to the Public Employee's Pension Reform Act (PEPRA) guidelines. Should reciprocity with CCCERA be established and entry classified as Classic, the retirement benefit will be 2% @ 55. Should entry into the retirement system be classified as PEPRA, the retirement benefit will be 2.5% @ 67.<br>
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<b>Medical </b>benefits are provided through CalPERS and include several PPO or HMO options. The District currently contributes 92% of monthly premiums for employee and dependent medical up to an established cap, and 100% for employee and dependent <b>dental, vision, and EAP</b> insurance, as well as 100% for <b>life insurance</b> for the employee only.</p></div></div></div>

Public Safety Dispatcher

Emory Healthcare

<div>Overview:
<div><b>
Be inspired. Be valued. Belong.</b></div><div></div><div><br>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li></ul><div>
Ongoing mentorship, development, leadership programs...and more!</div>
Description:
<div><b>
RESPONSIBILITIES:</b></div><ul><li>
The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance.</li><li>
Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.</li><li>
Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.</li><li>
Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.</li><li>
Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.</li><li>
Monitor complex system of alarms, computerized access control, and CCTV.</li><li>
Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.</li></ul><div><b><br>
MINIMUM REQUIREMENTS:</b></div><ul><li>
Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.</li><li>
A high school diploma or equivalent preferred.</li><li>
Additional training beyond high school preferred.</li><li>
APCO, IAHSS or related certification desired.</li></ul>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

UPMC

<div><div><p>UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Altoona Hospital. This position covers rotating 12-hour shifts including weekends.</p><p><b>
Why Choose UPMC?</b></p><ul><li>
Paid Time Off, plus seven paid holidays each year</li><li>
Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents</li><li>
Paid parental leave and adoption assistance</li><li>
Care for your total well-being with UPMC&rsquo;s robust benefits package &ndash; physically, financially, and emotionally</li></ul><p><b>
Purpose:</b><br>
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.<br>
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<b>Responsibilities:</b><br>
</p><ul><li>Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.</li><li>
Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.</li><li>
Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.</li><li>
Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.</li><li>
Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.</li><li>
Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.</li><li>
Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.</li><li>
Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.</li><li>
Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.</li></ul></div><div><ul><li>
High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR
</li><li>High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR
</li><li>Associate's Degree in related area required
</li><li>Previous dispatching experience preferred</li><li>
Microsoft Office experience preferred</li><li>
Problem solving skills necessary to balance multiple duties and effectively assign priorities.</li><li>
Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.)
</li><li>Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
</li><li>Ability to effectively interpret and communicate via telephone and radio calls.
</li><li>Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
</li><li>Capability of dealing with the inherent stress of the environment.
</li><li>Ability to function as a resource for Hospital staff and provide excellent customer service.</li><li>
Computer skills in both DOS and WINDOWS environments.<br>
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<b>Licensure, Certifications, and Clearances:</b><br>
</li><li>APCO Public Safety Telecommunicator Certification required within 6 months of hire</li><li>
APCO Public Safety Telecommunicator</li><li>
FEMA (Federal Emergency Management Agency) Certification IS-100</li><li>
FEMA (Federal Emergency Management Agency) Certification IS-200</li><li>
Act 34</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

California Highway Patrol

<p><b>Overview</b><br/>Job Overview<br/>We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will be responsible for coordinating the movement of personnel and resources, ensuring efficient communication between various departments, and providing critical support in emergency situations. This role requires strong organizational skills, the ability to analyze information quickly, and a commitment to maintaining high standards of service.</p><p><b>Responsibilities</b></p><ul><li>Efficiently manage incoming calls and dispatch requests to appropriate personnel or resources.</li><li>Transcribe messages accurately and relay information in a timely manner.</li><li>Utilize GPS technology to track and direct vehicles or personnel as needed.</li><li>Maintain clear communication with law enforcement and emergency services when necessary.</li><li>Analyze data related to dispatch operations to improve efficiency and response times.</li><li>Negotiate with service providers or clients to resolve issues or adjust schedules as required.</li></ul><p><b>Minimum Qualifications</b></p><p>Either I</p><p>Six months of experience in the California state service performing the duties of a Public Safety Operator, California Highway Patrol.</p><p>Or II</p><p>One year of experience in dispatching work involving the operation of radio communications equipment; or as an operator of a telephone switchboard or console.</p><p>Or III</p><p>Two years of experience involving a substantial amount of telephone contact or three years of direct contact with the public or other employees. Such experience must involve the responsibility to perform numerous tasks simultaneously or progressively responsible experience in a field requiring decision-making ability and the exercise of judgment. (Thirty semester or 45 quarter units of college level courses may be substituted for one year of the required experience.)</p><p>Or IV</p><p>Successful completion of 60 semester or 90 quarter units of college level courses. (Persons who will complete the required units during the current semester/quarter will be admitted to the examination, but they must produce evidence of successful completion of the units before they may be considered eligible for appointment.)</p><p>Or V</p><p>Successful completion of the POST Certified Public Safety Dispatcher Basic Course and six months of experience involving a substantial amount of direct and/or telephone public contact.</p><p><b>Special Requirements</b></p><ul><li>The position(s) require(s) a Drug Screening be passed prior to being hired.</li><li>The position(s) require(s) a Background Investigation be cleared prior to being hired.</li><li>The position(s) require(s) Medical Clearance prior to being hired.</li><li>Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same class transfer applicant who responds by the final filing date shall be selected. CHP 220N link: https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdf</li><li>This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired. Additional information regarding acceptable typing tests: https://calcareers.ca.gov/CalHRPublic/GeneralInfo/TypingCertification.aspx.</li><li>Possession of Minimum Qualifications will be verified before appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diplomas or official, sealed transcripts will be required before the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.</li></ul><p><b>How To Apply</b></p><p>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.</p><p><b>Required Application Package Documents</b></p><p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li><li>Resume is optional. It may be included, but is not required.</li><li>Criminal Record Supplemental Questionnaire</li></ul><p><b>Desirable Qualifications</b></p><p>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:<br/>Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays. Employees must be able to work independently and cooperatively with a large group of people; perform multiple tasks simultaneously in a fast paced work environment; work under stress and maintain composure; hear in the presence of significant background noise; retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely; speak over the radio/telephone quickly and be easily understood; communicate effectively; adapt quickly to a variety of personalities and situations; give professional and courteous service to every contact; determine officers welfare from voice inflection; establish priorities and take appropriate action; extract critical information from incoming calls and take effective action; anticipate officers need for assistance and act clearly and quickly; type information into a computer quickly and accurately while receiving verbal information; recognize standard alpha-numeric sequences.</p><p>Join our team as a Dispatcher where you will play a crucial role in ensuring smooth operations and effective communication within our organization. Your contributions will be vital in maintaining safety and efficiency in our services. Visit CHPmadeformore.com and attend a free Dispatch Hiring Seminar via Zoom.</p><p>Pay: $5,307.00 - $7,306.00 per month</p><p>Benefits:</p><ul><li>401(k)</li><li>457(b)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

CITY OF SANTA BARBARA

JOB
<br>$79,003 - $91,547 Annually (Additional $214 to $316 / month for EMD* Certification)The Hiring Bonus has been discontinued until further notice, effective April 1, 2020INCENTIVES$138 to $277/mo Shift Differential$110 to $222/mo Bilingual Pay$863/yr Uniform AllowanceCity Paid Medical, Dental & VisionCity Paid Life Insurance $50,0004/10 Work Schedule, 3 Days Off Per WeekFlexible Medical And Dependent Care PlansDeferred Compensation PlansCity Paid Vacation, Holiday, And Sick LeaveCity Paid Retiree Medical ContributionCity Paid Formal Training This is an unclassified trainee position. Under supervision, incumbents are trained to answer and process all incoming emergency and non–emergency requests for police, fire, and medical assistance. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency service provider. Analyze situations accurately and take effective action to help assure officer safety. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority, and disposition of calls. Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration. May be required to provide the public with basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. Perform other duties as required.The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 6 months.For applicants who have passed the simulation examination and would like to participate in the Police Department Dispatcher observation tour, call the Communication Center Shift Supervisor at (805) 882-8900.
<br><br>
EXAMPLE OF DUTIES
<br><b>Ability to:</b> Follow oral and written instructions; learn police and fire radio operations and procedures, local streets, police beats, fire districts, the classifications of crimes and recognition of common police and fire codes in order to obtain information from the public, initiate a response, and accurately record information; remember instructions and information; clearly and tactfully communicate factual information to citizens; question callers while simultaneously typing information into a computer terminal. Establish and maintain cooperative working relations with those contacted in the course of work.Skill in: Operating a computer terminal; listening and speaking clearly and responding quickly and accurately to emergency and routine requests for assistance.Desirable Qualifications: Spanish-speaking skills; coursework in criminal justice or communications; public contact experience.
<br><br>
SUPPLEMENTAL INFORMATION
<br>APPLICATIONS, WITH THE ATTACHED ACKNOWLEDGMENT FORM SIGNED, ARE ACCEPTED ON A CONTINUOUS BASIS.NOTE: APPLICATIONS MAY BE REJECTED IF INCOMPLETE.The City of Santa Barbara is an Equal Opportunity Employer - and we encourage all persons to apply.

Public Safety Dispatcher (Trainee)

City of San Juan, Texas

<b>JOB OBJECTIVES:</b><br>
To provide a variety of specialized and routine tasks in the provision of emergency and non-emergency communication services; to answer calls for the Police and Fire Departments and to the general City number and respond to the calls as appropriate; to provide emergency dispatch services. General supervision is provided by the Captain or his designee overseeing Uniformed Services.
<br><br>
<b>ESSENTIAL JOB FUNCTIONS:</b><br>
<ul>
<li>Behaviors must comply with the Code of Conduct and Rules of Behavior outlined in the San Juan Civil Service Rules & Regulations, San Juan Police Department Policy Manual, City of San Juan Personnel Employee Manual.</li>
<li>Answer and process calls, including emergency 911 and general non-emergency to City Hall and the Police and Fire Departments; forward calls to appropriate departments and personnel; prioritize calls and assign proper codes.</li>
<li>Receive and transmit pertinent information on all calls for services including those in progress and those involving other agencies; monitor activities of Police, Fire and Emergency Medical Service personnel; maintain the location and call status of all emergency units during an assigned dispatch shift.</li>
<li>Operate NCIC/TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC/TCIC system; maintain computers and related equipment; verify reports and data entered during shift.</li>
<li>May oversee maintenance of office equipment; maintain inventory of supplies; participate in acquisition of supplies as necessary.</li>
<li>May coordinate testing of civil defense system and cable television emergency warning system.</li>
<li>May fill out status and activity reports at the close of each shift; complete other pertinent reports as assigned.</li>
<li>May maintain and update call list for after hour's emergency and non-emergency response personnel.</li>
<li>May supervise and monitor assigned personnel in the Technical Services Division of the Mesquite.</li>
<li>Notify wrecker services of requests for towing; maintain records of towing activities; dispatch City water, sewer and animal control personnel as necessary.</li>
<li>Monitor alarms for jail and building facilities.</li>
<li>Provide and confirm information regarding warrants and property locations; validate computer entries; enter data regarding warrants into the computer.</li>
<li>Notify hospital personnel of incoming ambulances; transmit status of patients.</li>
<li>May search prisoners.</li>
<li>May witness statements by witnesses, prisoners or suspects.</li>
<li>May change tapes on recording devices; add paper to printing equipment; save and file reports and data on computer equipment; file hard copies of reports and other data.</li>
<li>May participate in internal and external training exercises and programs; may assist in training of new personnel.</li>
<li>May monitor the weather.</li>
<li>May coordinate with other agencies to receive and transmit information.</li>
<li>Perform other duties as assigned.</li>
</ul>
<b>EQUIPMENT/MATERIALS:</b><br>
Computer, typewriter, radio, etc.
<br><br>
<b>WORKING CONDITIONS/PHYSICAL DEMANDS:</b><br>
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include: fulfilling responsibilities characterized by anxiety, confusion and stress, maintaining constant readiness to answer and dispatch calls, sitting for extended periods of time, operating specialized communications equipment. Maintain effective audio-visual discrimination and perception needed: distinguishing the difference between colors, reading and writing, communicating with others, operating specialized communications equipment.
<br><br>
<b>EDUCATION/SKILLS REQUIRED:</b><br>
Requires a high school diploma or GED. Speak English and Spanish fluently, able to read and write legibly, pass criminal background investigation, pass National Dispatchers Test, no experience required; type 35 wpm. Possess of a valid Class C Texas driver's license. Must also possess TCIC/NCIC Full Access Certification, within one (1) year of employment. Knowledge of: jurisdictional boundaries of the City of San Juan, Texas, safe work practices, modern office procedures, methods and computer equipment, proper spelling, grammar and punctuation, basic report preparation, principles and procedures of record keeping. Must be able to communicate with persons in highly stressful situations; be proficient through TCIC/NCIC level within one year of employment as a condition of continued employment. Failure to prove proficiency as Call Taker, and NCIC within one year of employment will result in non-disciplinary termination. This is not applicable to part-time employees. Operating modern communications and computer equipment. Work during regular and irregular shift rotations, which may include weekends, holidays and extended hours in emergency, disaster or other situations influenced by workload or staffing difficulties. Work under stress and use good judgment in emergencies, listen carefully, respond to requests and inquiries from the general public, be assertive and calm in soliciting information from distressed callers, plan, organize and manage time effectively, type at a speed necessary for successful job performance, establish and maintain cooperative working relationships with coworkers and those contacted in the course of work, simultaneously perform a variety of tasks, use a variety of specialized equipment including communications and computer related equipment, quickly assimilate information and implement an appropriate course of action, communicate clearly and concisely, both orally and in writing, pass a drug examination, pass a medical physical examination and meet the City's driving standards.
<br><br>
<b>Note:</b> The above duties describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.

City of Reno, NV

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div>***<b>Special Internal Recruitment</b><b>***</b></div><div></div><div><b><br>
This is an internal promotional opportunity for current City of Reno Public Safety Dispatcher I employees who have been identified as having met the minimum qualifications to be promoted.</b></div><br>
The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non-emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Essential Functions</b></h2></div>
<p></p><div><ul><li>Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area.</li><li>
Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.</li><li>
Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.</li><li>
Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.</li><li>
Evaluate the nature and severity of the calling party&rsquo;s situation to assist in determining call priority and necessary responding equipment.</li><li>
Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.</li><li>
Retrieve and enter information from local, state, and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information; relay information to field units.</li><li>
Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.</li><li>
Perform a variety of functions related to public safety dispatch operations.</li><li>
Perform related duties as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p>The following minimum qualifications are required to be met at the time of application.<br>
<br>
<b>Work Experience:</b></p><br>
<ul><li>
Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.</li></ul>
OR<br>
<ul><li>
One (1) full year of public safety dispatch experience or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:</li></ul><br>
<b>
Certification:</b><br>
<ul><li>
Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)</li><li>
P.O.S.T. Certified Dispatcher (NV or out of state)</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>To Apply:</b><br>
Please submit your completed application and all additional information/documentation requested online at <b>www.reno.gov/jobs</b> <b>before the close of this recruitment.</b><b> </b>If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 11th-floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.<br>
<br>
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.</p><p><b><br>
Application Preparation:</b><br>
A complete application is required, including detailed work experience and education. R&eacute;sum&eacute;s may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.</p><b><br>
Examination Process:</b><br>
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&amp;E) weighted at 100%.<br>
<br>
<b>Training and Experience Evaluation (T&amp;E) Details</b><br>
The T&amp;E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked <b>&quot;QUESTIONS&quot; </b>on the job announcement page. The T&amp;E must be submitted online at the time of application.<br>
<ul><li>
Responses to your T&amp;E questions should be consistent with the information given in your application details. Answers are subject to verification.</li><li>
Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.</li><li>
In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.</li><li>
Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.</li><li>
&quot;See Resume&quot; or &quot;See above,&quot; etc., are not qualifying responses and will not be considered.</li><li>
Changes or corrections to your responses cannot be made once your application packet has been submitted.</li><li><b>
TIP:</b> It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.</li></ul><br>
<b>
Notification:</b><br>
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.<p>
We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven&rsquo;t opted in before, the option will appear before you submit your application. If you&rsquo;ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.</p><b>
Testing Accommodation:</b><br>
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.<div><b><br>
Employee/Veteran Preference in the Event of Tie Scores:</b><br>
<i>Promotional Examinations (Rule VIII, Section 7):</i><br>
If two or more employees earn the same final score (including seniority points), veterans&rsquo; preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.</div><div></div><div><b><br>
Seniority Points:</b><br>
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:</div><div>
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.</div><div></div><div><br>
Rule VIII - Promotion, Section 9. Seniority Credit.</div><b><br>
Appointment and Certification:</b><br>
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.<br>
<br>
<b>Questions/Updates:</b><br>
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.<br>
<br>
<i>The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.</i></div></div></div><p></p>
<br><div></div><div><div><div><p>Please use this <b>Health and Welfare Benefit Link</b> to learn more about the City of Reno's great employee benefit plans and wellness programs.</p></div></div></div>

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