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qnb3575 senior associate customer services qatarization

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3575 - Senior Associate Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Corporate Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.
 </li>
 <li>
 Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.
 </li>
 <li>
 Update and input customer information/data to ensure customer's status on System is current
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3572 - Senior Associate Corporate Customer Services (Qatarization)

<div>
 The Chief Executive Officer (CEO) is responsible for delivering sustainable growth and profitability through the strategic leadership and execution of MRO (Maintenance, Repair, and Overhaul) operations supporting sovereign defense capabilities in Qatar. The CEO will oversee corporate strategy, operational excellence, and financial performance across air, land, and naval domains. This role requires visionary leadership to foster long-term partnerships with global OEMs, ensure cost-effective, KPI-driven service delivery, facilitate technology and knowledge transfer, and build a highly skilled national workforce. The CEO is accountable for aligning organizational performance with stakeholder growth and profitability expectations.
 
 
 
 Strategic Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute long-term corporate strategy focused on profitability, operational capability, and revenue growth aligned with national priorities.
 </li>
 <li>
 Lead strategic planning, annual business plans, and policy development to ensure sustained value creation.
 </li>
 <li>
 Build and manage relationships with OEMs, international suppliers, government stakeholders, and defense authorities.
 </li>
 <li>
 Promote high-value technology transfer and knowledge-sharing agreements to strengthen local defense capabilities.
 </li>
 <li>
 Oversee strategic risk management frameworks to mitigate operational, financial, and reputational risks.
 </li>
 <li>
 Drive achievement of shareholder profitability and year-on-year revenue growth targets.
 </li>
 <li>
 Explore new revenue streams, including adjacent services, lifecycle support, and regional expansion opportunities.
 </li>
 <li>
 Foster a culture of innovation, digital transformation, and data-driven decision-making.
 </li>
 <li>
 Align all 2030 company objectives and Qatar National Vision 2030
 </li>
 <li>
 Implement transparent governance, accountability, and performance improvement mechanisms.
 </li>
 <li>
 Ensure full alignment between the organization&rsquo;s 2030 strategic objectives and Qatar National Vision 2030.
 
 
 </li>
 </ul>
 
 Operational Responsibilities
 
 
 
 <ul>
 <li>
 Deliver operational performance against KPIs across all MRO programs (Air, Land, Naval etc.) ensuring high equipment readiness and customer satisfaction
 </li>
 <li>
 Optimize cost efficiency across the company while safeguarding quality, safety, and mission-critical availability and readiness
 </li>
 <li>
 Approve high-value contracts, proposals, tenders, and procurement strategies within delegation of authority
 </li>
 <li>
 Ensure proper financial oversight, budgeting, forecasting, and cost control in accordance with best practice and audit standards
 </li>
 <li>
 Implement business continuity planning and crisis response strategies across all critical operations
 </li>
 <li>
 Drive contract lifecycle performance tracking to proactively resolve risks, penalties and underperformance
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Build and sustain a high performing leadership team with strong commercial, operational, and technical expertise
 </li>
 <li>
 Lead workforce transformation to prioritize local talent development, &ldquo;Qatarization&rdquo;, and capability building
 </li>
 <li>
 Drive a performance driven and accountable/ownership culture with measurable individual and team KPIs
 </li>
 <li>
 Mentor future Qatari leaders
 
 
 </li>
 </ul>
 
 Financial And Commercial KPIs
 
 
 
 <ul>
 <li>
 Revenue Growth: Annual increase in company revenue
 </li>
 <li>
 Profitability: EBITDA margin and net profit levels within Board approved criteria
 </li>
 <li>
 Cost Efficiency: Annual reduction or maintaining in operational cost
 </li>
 <li>
 Contract Performance: Delivery against contractual KPIs, including timely and budget metrics
 </li>
 <li>
 Business Development: Minimum of 2 new strategic contracts awarded annually
 
 
 </li>
 </ul>
 
 Strategic And Capability KPIs
 
 
 
 <ul>
 <li>
 Technology Transfer: Technology/knowledge transfer initiatives executed per year
 </li>
 <li>
 Sovereign Capability: Increase in percentage of services delivered by locally trained staff
 </li>
 <li>
 Qatarization: Annual increase in &ldquo;Qatari nationals&rdquo; in technical and leadership roles
 </li>
 <li>
 Digitalization: Implementation of 1 digital MRO optimization or AI projects per year
 </li>
 <li>
 Compliance and Risk Management: Zero major findings in internal/external audits and risk reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in fields related to Business Administration, Economics, Management, or Engineering.
 </li>
 <li>
 Advanced degree (master's or MBA) will be an advantage.
 </li>
 <li>
 Professional certification such as CMP, PMP, or equivalent is a plus.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 15 to 20 years of Experience
 </li>
 <li>
 10+ years of progressive leadership experience, including executive roles.
 </li>
 <li>
 Proven track record in strategic leadership, financial acumen, and operational management.
 </li>
 <li>
 Experience in Defense - Manufacturing , Operations and Investment
 </li>
 </ul>
</div>

CEO (External Client)

Qatar Chemical Company

<div>
 
 
 JOB PURPOSE
 
 
 
 The Occupational Health Nurse provides comprehensive healthcare services to company employees, including medical examinations and ongoing health management. This role focuses on promoting health, preventing illness and injury, and protecting individuals from occupational and environmental hazards in the workplace. The nurse supports regulatory compliance and adherence to company policies to help mitigate occupational risks. Serving as a vital link between employees, management, and external healthcare providers, the nurse helps maintain business continuity, reduce health-related risks, and ensure employees are fit for duty.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Emergency Response
 
 
 
 <ul>
 <li>
 Awareness of the company Emergency Action and Accountability Procedure and their role as a nurse.
 </li>
 <li>
 Remain alert to attend to any case of employee health emergency within company premises in order to ensure that emergencies are addressed promptly and adequately.
 </li>
 </ul>
 
 
 
 Medical Examinations
 
 
 
 <ul>
 <li>
 Schedule employees for job related periodic medical examinations within the regulatory time limits.
 </li>
 <li>
 Conduct job related periodic medical examinations as per the Medical Surveillance Standard
 </li>
 <li>
 Timely reporting of abnormal medical finding to senior nurse or Head of Health to ensure review and follow-up.
 </li>
 </ul>
 
 
 
 Case Management
 
 
 
 <ul>
 <li>
 Simple case management and return to work evaluations following employee sick leave to ensure fitness for duty.
 </li>
 <li>
 Injury management of occupational and non-occupational injuries and illnesses to ensure fitness for duty.
 </li>
 </ul>
 
 
 
 Health Promotion
 
 
 
 <ul>
 <li>
 Provision of health counselling, health education to individual employees to promote health and wellbeing.
 </li>
 <li>
 Provision of training programs to employees such as Blood borne pathogen awareness.
 </li>
 <li>
 Assisting Senior Occupational Health Nurse and HHS making health information leaflets, board displays, TV presentations to promote employee health and wellbeing.
 </li>
 </ul>
 
 
 
 Documentation and Confidentiality
 
 
 
 <ul>
 <li>
 Accurate documentation of care and medical advice provided to employees in medical records system.
 </li>
 <li>
 Maintain medical confidentiality when reporting sick leave to Supervisors, Managers and Human Capital.
 </li>
 </ul>
 
 
 
 Private Medical Insurance (PMI)
 
 
 
 <ul>
 <li>
 Day to day additions and deletions of employees and dependents as required by staff movements.
 </li>
 <li>
 Advise employees regarding the benefits and limits of PMI scheme to encourage proper usage.
 </li>
 <li>
 Assist employees with reimbursement claims to ensure accurate and timely submission to PMI provider.
 </li>
 </ul>
 
 
 
 Daily Clinic Management
 
 
 
 <ul>
 <li>
 Stock management of medical disposables and pharmaceuticals through stock check and re-ordering.
 </li>
 <li>
 Daily/weekly/monthly checking and calibration of clinic equipment as required by manufacturer instructions.
 </li>
 <li>
 24 hr On-Call duty, approximately 1 week in 4 (may vary due to vacations).
 </li>
 </ul>
 
 
 
 Quality, Health, Security, Safety and Environment
 
 
 
 <ul>
 <li>
 Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Section to guarantee employee safety and delivery of high-quality products/services.
 </li>
 <li>
 Deliver high quality service to uphold employee health and safety.
 </li>
 </ul>
 
 
 
 Reporting
 
 
 
 <ul>
 <li>
 Record daily patient management activities in clinic log.
 </li>
 <li>
 Use clinic log to input data to monthly report provided to Chief HSE Officer for review of department activities.
 </li>
 <li>
 Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
 </li>
 </ul>
 
 
 
 Qatarization
 
 
 
 <ul>
 <li>
 Contribute to the development of Qatari employees. This accountability is applicable to expatriate employees only.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 
 Education
 
 
 
 
 Required: Bachelor&rsquo;s degree in Nursing.
 
 
 Preferred: Post Graduate certificate in Occupational and/or Environmental Nursing.
 
 
 
 
 Experience
 
 
 
 
 Required: Total of 5-7 years of experience in a hospital/clinic or similar medical facility field.
 
 
 Preferred: Experience in Oil and Gas Industry as plant/industrial nurse or medic.
 
 
 
 
 Licensure
 
 
 
 
 Required: Current Nursing License from Home Country
 
 
 Preferred: Current Nursing License from Qatar
 
</div>

Occupational Health Nurse

Leelaak HR Solutions

Brief Job Description and RequirementsJob Position: Learning &amp; Development Senior Officer Location: Doha, QatarDuration: PermanentJob Purpose: Advise the Head of Learning and Development on current L&amp;D trends to formulate new strategies. Developing new, reviewing and update existing policies and procedures. Supports the achievement of Qatarization goals. Development and training of both Qatari trainees and established employees, as well as the wider workforce, to build a skilled and future-ready organization.Minimum Qualifications: Bachelor's degree in engineering + Master Degree in Management (HR/Learning &amp; Development is preferable or, Master's Degree in Management, specializing in Human Resources or Learning &amp; Development. Certification: L&amp;D Certification (Example, Charted Training &amp; Development Profession (CTDP or related certification form CIPD/SHRM-SCP etc.Minimum Experience: 10 years of experience in similar roles in large companies, of which at least 5 years are in positions demonstrating strong leadership / advisory skills (Power Sector preferred).Key Responsibilities: Management Advisory<ul><li>Advise the Head of L&amp;D in order to create strategies aligned with current industry trends.</li><li>Develop and implement strategic learning frameworks to support organizational growth.</li></ul>Staff Training and Management<ul><li>Support in the planning and organization of learning/development and training programs for existing employees up to and including Managerial level, both overseas and locally, in-line with identified needs and skills gaps.</li><li>Assist in related training material development in coordination with internal teams, and/or through engaging external subject matter experts.</li><li>Oversee and manage development programs for Qatari Graduates, ensuring their effective training and progression into skilled roles within the organization.</li><li>Monitor and report on Qatari Graduate performance and attendance, coordinating with various educational institutions such as Qatar Petroleum, College of North Atlantic - Qatar, Qatar Aeronautical College, and international institutions in the US, Australia, and UK.</li><li>Lead the Qatari Internship Program, ensuring the professional delivery of a best-in-class program.</li><li>Schedule training sessions, manage tests, and handle scholarship payments for trainees, coordinating closely with educational institutes.</li><li>Manage daily counselling and disciplinary actions for Graduates, Interns and Trainees, collaborating with the Employee Relations Committee and Legal Department to resolve training, absence, and performance issues.</li><li>Liaise with training providers and professional bodies, to design, plan, and review training programs, ensuring they meet the specific skills requirements of the organization.</li><li>Collaborate with the L&amp;D team and other departments to coordinate specialized management and general training programs and procedures.</li><li>Track and manage training-related expenses for management and general training programs, resolve discrepancies, and process training invoices through HRMS for timely payment.</li><li>Organize and manage logistics for short-term managerial and general training programs, both overseas and locally, including training fees, visas, travel arrangements, and accommodation.</li><li>Plan and conduct in-house training sessions, where possible, negotiate with vendors, arrange necessary facilities such as training halls and materials, and handle all associated logistics.</li></ul>Only shortlisted candidates will be contacted for interviews.Interested candidates may forward their CV to sales@leelaakhr.comor WhatsApp +974 7762 0843Follow us on Instagram: @leelaakhrsolutionsJob Types: Full-time, Permanent

Learning & Development Senior Officer

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1710 qnb3575 senior associate customer services qatarization jobs IN Doha Qatar Jobs In Qatar Jobs In Doha Qatar

QNB3575 - Senior Associate Customer Services (Qatarization)

QNB3575 - Senior Associate Customer Services (Qatarization)

QNB3572 - Senior Associate Corporate Customer Services (Qatarization)

CEO (External Client)

Occupational Health Nurse

Occupational Health Nurse

Learning & Development Senior Officer