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quality analyst/technical writer

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst Banking/Fintech
 
 
 
 Job Description
 
 
 
 The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674474
 
</div>

Quality Analyst Banking/Fintech

<div><div><div>Training &amp; Quality
</div><div><div><div>Location</div><div>
Dubai, United Arab Emirates</div></div></div><div></div><div> 
Job Title:
Quality Analyst Banking/Fintech
Job Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul><li>
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li><li>
Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>
Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>
Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>
Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>
Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>
Contribute to maintaining forms and legends documents</li><li>
Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul>
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

DX FutureTech

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Salesforce QA Engineer is responsible for ensuring the quality of Salesforce applications by designing and implementing test strategies, creating, and executing test cases, and identifying and reporting defects. The Salesforce QA Engineer works closely with developers, product managers, and other stakeholders to understand requirements and provide feedback on the quality of the software.
 
 
 
 
 
 
 Key Focus Area
 
 
 
 
 
 
 
 QA Technical Specialization
 
 
 <ul>
 <li>
 Design and implement test strategies, test plans, and test cases for Salesforce applications.
 </li>
 <li>
 Execute manual and automated tests and analyse test results to identify defects and report them using Assembla.
 </li>
 <li>
 Create and maintain test data, environments, and test scripts.
 </li>
 <li>
 Perform regression testing to ensure that new changes do not negatively impact existing functionality.
 </li>
 <li>
 Document and report test results, including identifying root causes of defects and proposing solutions.
 </li>
 </ul>
 
 
 
 
 
 QA Functional Specialization
 
 
 <ul>
 <li>
 Have functional knowledge on Salesforce CRM
 </li>
 <li>
 Good to have domain knowledge of Freezones.
 </li>
 <li>
 Participate in Agile development processes, including sprint planning, retrospectives, and daily stand-ups.
 </li>
 <li>
 Work with cross-functional teams to ensure that Salesforce applications are delivered on time, with high quality, and meet customer expectations.
 </li>
 <li>
 Strong problem-solving skills, attention to detail, and ability to work independently and as part of a team.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Self-Development
 
 
 
 
 
 <ul>
 <li>
 Develop skills and acquire additional knowledge appropriate to the position on an ongoing basis
 </li>
 <li>
 Keep abreast with the latest updates that may be significant to the area of work
 </li>
 <li>
 Continuously improve the quality assurance process by identifying and implementing new tools and techniques.
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 year to 6 years of relevant work experience on QA testing along with Minimum 2 years of QA testing experience on Salesforce
 </li>
 <li>
 Desirable to have experience on Freezone process.
 </li>
 </ul>
 
 
 
 
 
 Education and Qualifications Required
 
 
 
 As a minimum, a bachelor&rsquo;s degree in Computer related field such as Computer Science or Engineering or equivalent and Salesforce certification such as Salesforce Administrator or Salesforce Advanced Administrator is a plus.
 
 
 
</div>

Quality Analyst - Salesforce

Excellence Driving Centre LLC

The role holder should have an in-depth understanding of the audit function and be able to execute quality audits in a timely and accurate manner.

Quality Analyst - Call Center

Concentrix Corporation

Job DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul> <li>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li> <li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li> <li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li> <li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li> <li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li> <li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li> <li>Contribute to maintaining forms and legends documents</li> <li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li> </ul>

Trussme

Role DescriptionThis is a full-time, on-site role for a Creative Writer located in Dubai. The Creative Writer will be responsible for developing engaging written content, including web articles, marketing materials, and creative concepts. Daily tasks include conducting research, crafting compelling stories, maintaining brand voice, and collaborating with the production team to ensure content aligns with client goals and quality standards.Qualifications<ul><li>Strong Writing and Creative Writing skills to produce original and captivating content scripts for social and TVC</li><li>Experience in Email Content Writing and Research to develop and support content ideas</li><li>Excellent Communication skills to effectively collaborate with team members and clients</li><li>Ability to prioritize tasks, meet deadlines, and adapt in a fast-paced environment</li><li>Familiarity with content strategies and branding principles is a plus</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Creative Writer

Glow Beauty On Demand

Job Title Data Analyst - Onboarding and Distribution Dubai UAE Job Description Data Analyst - Onboarding and Distribution Dubai UAE Role Summary TecAlliance is seeking a skilled Data Analyst to join our Dubai team, responsible for processing, integrating, and optimizing customer-specific data in alignment with TecDoc data standards. This role involves working with SQL, ETL tools, and advanced database techniques to ensure data quality and deliver tailored solutions for our automotive clients. If you have a strong analytical background and experience in data transformation, this position offers an opportunity to shape the future of the automotive aftermarket industry. Employment Overview Job Location: Dubai, UAE Industry: Information Technology and Services Function: Data Analysis Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Manage customer-specific data processing workflows in compliance with TecDoc standards * Analyze client requirements and work closely with the sales team to design customized solutions * Implement data transformations using SQL, ETL tools, and TecDoc maintenance platforms * Develop custom reports, perform product analysis, and create data visualizations * Optimize existing processes for accuracy and efficiency * Provide 3rd-level technical support for data-related issues and inquiries * Collaborate with internal teams and clients to ensure seamless integration and high-quality deliverables Ideal Profile * 3-5 years of experience in data processing, database management, or software development * Proficient in SQL and ETL tools; ability to manage complex queries and workflows * Experience in technical consulting, product implementation, and data transformation * Knowledge of IAM (Independent Automotive Aftermarket) or TecDoc standards is an advantage * Strong analytical and problem-solving skills with high attention to detail * Excellent communication and cross-functional collaboration abilities * Business fluent in English; self-motivated and adaptable to emerging technologies

Data Analyst

Explore 8144+ Quality analyst/technical writer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

8144 quality analyst/technical writer jobs IN Dubai United Arab Emirates

Quality Analyst Banking/Fintech

Quality Analyst Banking/Fintech

Quality Analyst - Salesforce

Quality Analyst - Call Center

Quality Analyst Banking/Fintech

Creative Writer

Data Analyst