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quality assurance - elite

quality assurance analyst (customer service) Jobs in Cairo

quality assurance analyst (customer service)

quality assurance elite

Talent 360 ME

<div>
 
 Elite is Hiring!
 
 
 
 
 Position: Quality Assurance Officer
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 
 About Elite
 
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a strong commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled
 
 Quality Assurance Officer
 
 to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, establish, and document company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to gather current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic performance reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are accurately reflected within the system.
 </li>
 <li>
 Develop checklists, forms, and templates to support internal monitoring activities.
 </li>
 <li>
 Participate in training employees on newly implemented policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report key observations, findings, and recommendations directly to top management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction, manufacturing, or project-based industries is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.).
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and the ability to prepare clear, concise reports.
 
 
 
 </li>
 </ul>
 
 How To Apply :
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 advisor39@talent-360.me
 
</div>

Quality Assurance - Elite

<div>
 
 📌 Elite Construction is Hiring!
 
 
 
 
 Position: Senior Document Control
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 Elite Construction is expanding its team and currently seeking a skilled
 
 Senior Document Control
 
 professional to support our ongoing and upcoming projects. If you have strong experience in documentation management within the construction field, this opportunity is for you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Implement and oversee systematic document control processes in alignment with company and regulatory standards.
 </li>
 <li>
 Maintain an organized and centralized repository for all project documentation, both digital and physical.
 </li>
 <li>
 Review and approve submitted documents to ensure accuracy, completeness, and compliance.
 </li>
 <li>
 Enforce version control procedures to ensure document integrity and traceability.
 </li>
 <li>
 Manage and maintain document templates to ensure consistency across project documentation.
 </li>
 <li>
 Supervise Junior Document Controller(s), providing training, guidance, and performance feedback.
 </li>
 <li>
 Conduct periodic internal audits to assess the effectiveness of document management processes.
 </li>
 <li>
 Develop, enhance, and update document management policies and procedures as required.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in a construction or project management environment.
 </li>
 <li>
 Proficiency in document management systems/software (e.g., Aconex, SharePoint).
 </li>
 <li>
 Knowledge of Saudi and Egyptian regulatory requirements related to construction and waste management projects.
 
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 
 
 advisor39@talent-360.me
 
</div>

Senior Document Control - Elita Company

Banque Misr

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Develop and implement quality assurance strategies, policies, and procedures to ensure effective and efficient testing of software products
 </li>
 <li>
 Establish quality standards and best practices for software development and testing
 </li>
 <li>
 Collaborate with cross-functional teams to ensure quality objectives are met throughout the software development lifecycle
 </li>
 <li>
 Coordinate and oversee testing activities, including test planning, test execution, and defect management
 </li>
 <li>
 Identify, track, and report on key quality metrics and trends to drive continuous improvement
 </li>
 <li>
 Stay up to date with industry trends and best practices in quality assurance and software testing
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Engineering, or a related field
 </li>
 <li>
 Minimum of 3 to 5 years of experience in software testing or quality assurance
 </li>
 <li>
 Strong knowledge of software testing methodologies, tools, and processes
 </li>
 <li>
 Experience with test planning, test execution, and defect management
 </li>
 <li>
 Experience with test automation frameworks and tools, such as Selenium WebDriver or Cypress
 </li>
 <li>
 Experience with APIs both Rest &amp; SOAP
 </li>
 <li>
 Experience with test Performance using JMeter or Neo Load
 </li>
 <li>
 Proficiency in at least one programming language, such as Java, Python, or JavaScript
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 </ul>
</div>

Test Engineer

<div>
 
 
 Job Title: German
 
 Quality Assurance Analyst.
 
 
 
 
 
 
 Work Week:
 
 Monday to Friday.
 
 
 
 
 
 
 Department:
 
 Digital Services and Transformation; Operations.
 
 
 
 
 
 
 Reports To:
 
 Operations.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in German B2 Level and English.
 </li>
 <li>
 Work Experience: At least 6 Months up to one year of experience in Quality Assurance and in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp;Other Requirements:
 
 
 
 
 
 
 
 Technical Skills Hiring Requirements:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System.
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
 
 
 You can Apply Here and Also you can share your resume Mentioning "German QA" as a Subject with HR Dina through her Email Address
 
 dina.mohamed.3435@teleperformance.com
 
 
 
 
</div>

German QA Analyst(Customer Service)

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Apply the BEST QM Requirements; Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager; Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations.
 </li>
 <li>
 End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...);
 </li>
 <li>
 Interaction with other departments to improve and maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree or Graduate
 </li>
 <li>
 
 Fluency in English (C1)
 
 </li>
 <li>
 1 years' experience in Contact Center or any relevant field
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (English)

Jamjoom Pharma

<div>
 Join Jamjoom Pharma as a
 
 Junior IPC Manager &ndash; Quality Department
 
 
 
 Are you detail-oriented, driven, and passionate about
 
 quality assurance in the pharmaceutical industry
 
 ? Jamjoom Pharma is seeking a dedicated
 
 Junior IPC Manager
 
 to join our Quality team and contribute to our mission of delivering excellence in healthcare.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership &amp; Management: Lead, train, and develop the IPC team of Officers and Analysts. Schedule activities, manage workloads, and foster a culture of quality and accountability.
 </li>
 <li>
 System Management: Oversee the entire IPC system, including sampling plans, testing procedures, documentation, and trend analysis for all manufacturing stages (from dispensing to packaging).
 </li>
 <li>
 Quality Assurance: Ensure all in-process tests are performed accurately, on time, and documented as per SOPs.
 </li>
 <li>
 Deviation &amp; OOS Management: Immediately investigate and report any failures, Out-of-Specification (OOS) results, or process deviations. Initiate and support root cause analysis and corrective/preventive actions (CAPA).
 </li>
 <li>
 Compliance: Guarantee that all IPC activities strictly adhere to cGMP, GLSP, data integrity principles (ALCOA+), and company SOPs. Serve as a point of contact during internal and external regulatory audits.
 </li>
 <li>
 Continuous Improvement: Analyze data to identify trends, potential risks, and opportunities for process optimization. Drive initiatives to improve efficiency, reliability, and quality of IPC operations.
 </li>
 <li>
 SOP &amp; Documentation: Review, update, and authorize IPC-related Standard Operating Procedures (SOPs), batch records, and forms. Ensure all documentation is complete, accurate, and maintained.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with Production, Quality Control (QC), Quality Assurance (QA), and Engineering departments to resolve issues and ensure seamless production flow.
 </li>
 <li>
 Equipment &amp; Lab Management: Ensure IPC instruments and equipment are calibrated, maintained, and suitable for use.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in pharmacy
 </li>
 <li>
 Minimum of +10 years of hands-on experience in a pharmaceutical manufacturing environment, with at least 3 years in a supervisory or managerial role within IPC, Quality Control, or Production.
 </li>
 <li>
 Proven expertise in solid dosage forms (tablets, capsules) and/or liquid, semi-solid, sterile products is highly desirable.
 </li>
 </ul>
 <ul>
 <li>
 Technical Skills:
 </li>
 <li>
 In-depth knowledge of cGMP, WHO-GMP, ICH guidelines, and pharmaceutical manufacturing processes.
 </li>
 <li>
 Strong understanding of statistical process control (SPC) and quality management systems (QMS).
 </li>
 <li>
 Proficiency in using pharmaceutical manufacturing and laboratory equipment.
 </li>
 <li>
 Excellent documentation skills and familiarity with electronic document management systems (EDMS).
 </li>
 <li>
 Soft Skills:
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 High level of integrity, attention to detail, and a results-oriented mindset.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
</div>

Junior IPC Manager

Socium - Teams Done Differently

<div>
 
 
 General description:
 
 
 
 Expertise, assistance, and consultancy in
 
 software testing and quality assurance
 
 for large-scale
 
 banking and financial services
 
 platforms. Ownership of end-to-end
 
 test management activities
 
 for a
 
 digital bank build
 
 , covering
 
 Core Banking, Payments
 
 , and integrated banking applications.
 
 
 
 
 
 Active involvement in defining
 
 testing frameworks from scratch
 
 , including both
 
 manual and automation testing
 
 , for a newly built banking platform. This role sits at the intersection of
 
 business, technology, and quality governance
 
 , ensuring delivery of a stable, secure, and scalable digital bank.
 
 
 
 
 
 
 Nature of the tasks:
 
 
 <ul>
 <li>
 Define, design, and implement
 
 test frameworks from scratch
 
 (manual and automation) for a Greenfield banking platform
 </li>
 <li>
 Own the
 
 overall Test Strategy, Test Plan, and Testing Governance
 
 </li>
 <li>
 Lead and execute testing across
 
 SIT, UAT, Regression, and Integration testing
 
 phases
 </li>
 <li>
 Manage testing activities for
 
 Core Banking systems and Payments platforms
 
 </li>
 <li>
 Coordinate with
 
 business stakeholders, developers, vendors, and third-party providers
 
 </li>
 <li>
 Oversee defect management, triage, reporting, and quality metrics
 </li>
 <li>
 Ensure testing aligns with banking standards, regulatory requirements, and delivery timelines
 </li>
 <li>
 Support
 
 data migration testing, reconciliation, and end-to-end transaction validation
 
 </li>
 <li>
 Act as a hands-on
 
 individual contributor / consultant
 
 , playing a pioneer role in shaping quality processes for the program
 </li>
 </ul>
 
 
 
 
 
 Educational qualifications:
 
 
 
 Bachelor&rsquo;s degree in
 
 Computer Science, Information Technology, Software Engineering
 
 , or equivalent.
 
 
 
 
 
 
 Technical expertise:
 
 
 
 With focus on:
 
 <ul>
 <li>
 Software Test Management &amp; Quality Assurance
 </li>
 <li>
 
 Banking and Financial Services
 
 domain
 </li>
 <li>
 
 Payments systems
 
 (cards, payment gateways, settlement, reconciliation, ACH, etc.)
 </li>
 <li>
 
 Core Banking platforms
 
 (e.g. T24/Transact, Flexcube, Finacle, or similar)
 </li>
 <li>
 SIT, UAT, Regression, and Integration Testing
 </li>
 <li>
 Test framework design (manual and automation)
 </li>
 <li>
 Defect management and test reporting tools
 </li>
 <li>
 SDLC, Agile and Waterfall delivery models
 </li>
 <li>
 Test automation exposure (framework-level experience preferred)
 </li>
 </ul>
 
 
 
 
 
 Professional experience:
 
 
 
 Minimum
 
 7&ndash;10 years of experience
 
 in:
 
 <ul>
 <li>
 Software testing and quality assurance
 </li>
 <li>
 Banking / Financial Services projects
 </li>
 <li>
 Leading or managing testing activities for
 
 Core Banking and Payments
 
 initiatives
 </li>
 <li>
 Creating testing frameworks from scratch in complex environments
 </li>
 <li>
 Multi-vendor, multi-team project delivery environments
 </li>
 <li>
 Digital banking, transformation (highly preferred)
 </li>
 </ul>
 
 
 
 
 
 Language skills:
 
 
 
 Strong command of
 
 English
 
 (spoken and written).
 
 
 
 
 
 
 Other specific expertise:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent stakeholder and vendor management capabilities
 </li>
 <li>
 Ability to work independently in a
 
 consultant / individual contributor
 
 capacity
 </li>
 <li>
 Highly organized with strong attention to detail
 </li>
 <li>
 Comfortable working in fast-paced, delivery-driven environments
 </li>
 <li>
 Proactive, self-driven, and accountable for quality outcomes
 </li>
 </ul>
 
 
 
 
 
 Engagement details:
 
 
 <ul>
 <li>
 
 Engagement Type:
 
 Project-based / Consulting
 </li>
 <li>
 
 Start Date:
 
 ASAP (1-month notice acceptable)
 </li>
 <li>
 
 Work Setup:
 
 
 Hybrid
 
 (Egypt-based)
 </li>
 <li>
 
 Extension:
 
 High chance of extension based on business needs and performance
 </li>
 <li>
 
 Location:
 
 Egypt
 </li>
 <li>
 
 Visa Requirement:
 
 Must already be based in Egypt (no work visa sponsorship available)
 </li>
 </ul>
</div>

Test Manager (Banking & Payments Experience) - Contract

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