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quality assurance section head Jobs in Giza Egypt

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quality assurance manager

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary:
We are seeking a passionate and talented Quality Assurance Section Head to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. 
Key Responsibilities:<ul><li>
Lead the Quality Assurance department to ensure compliance with regulatory standards and the implementation of quality management systems.</li><li>
Develop, review, and approve quality policies, procedures, and specifications, as well as monitor their implementation to ensure adherence to cGMP and other applicable guidelines.</li><li>
Conduct audits and assessments of manufacturing processes, quality systems, and documentation to ensure compliance and identify areas for improvement.</li><li>
Manage and coordinate CAPA (Corrective and Preventive Action) processes, ensuring timely and effective resolutions to quality issues.</li><li>
Lead team training initiatives to enhance staff understanding of quality assurance practices, cGMP, and regulatory requirements.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Pharmacy, Chemistry, or a related field.</li></ul><ul>
<li>Minimum 10 years of experience in Quality Assurance within the pharmaceutical industry with Strong understanding of cGMP, regulatory compliance, and quality management principles and expertise in validation activities for both sterile and non-sterile operations.</li>
<li>Experience in managing teams and leading audits, strong experience in managing diverse customer requirements, technology transfer projects, and setting timely communication with customers.</li>
<li>Excellent English, analytical, problem-solving, and communication skills.</li>
<li>Proven ability to lead diverse teams across multiple geographical regions.</li>
<li>Solid background in new product project management, technology transfer, and product launches in compliance with EU standards.</li></ul></div>

Quality Assurance Section Head

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Manager

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Manager

HR Hub

The Research &amp; Quality Assurance Specialist is responsible for conducting market and audience research, analyzing data, and ensuring the accuracy, consistency, and quality of content, processes, and deliverables. This role combines analytical thinking with a commitment to maintaining high standards in both data and operational performance.Key Responsibilities: Research &amp; Analysis<ul><li>Conduct market research, audience analysis, and competitor benchmarking.</li><li>Collect, organize, and interpret qualitative and quantitative data.</li><li>Prepare research reports, dashboards, and performance summaries for management.</li><li>Provide insights to guide programming, marketing strategies, or client campaigns.</li></ul>Quality Assurance<ul><li>Review programs, reports, or advertising materials to ensure accuracy, clarity, and compliance with internal standards and regulations.</li><li>Develop and maintain quality assurance procedures and checklists.</li><li>Monitor output for technical and editorial quality (sound, visuals, timing, data accuracy, etc., if in media).</li><li>Identify process gaps and recommend improvements to enhance efficiency and consistency.</li></ul>Coordination &amp; Support<ul><li>Collaborate with production, content, marketing, and sales teams to ensure research data supports decision-making.</li><li>Train and support staff in applying quality assurance procedures and data reporting standards.</li><li>Participate in performance evaluation and continuous improvement projects.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Media Studies, or Quality Management.</li><li>3&ndash;6 years of experience in research, data analysis, or quality assurance (preferably in media, advertising, or market research).</li><li>Strong analytical and reporting skills.</li><li>Proficient in data tools (Excel, Power BI, SPSS, or Google Data Studio).</li><li>Familiar with quality management systems (e.g., ISO standards) is a plus.</li><li>Excellent attention to detail, accuracy, and organizational skills.</li><li>Strong written and verbal communication skills in English (Arabic is a plus).</li></ul>Key Competencies:<ul><li>Analytical mindset and problem-solving ability.</li><li>High accuracy and consistency under pressure.</li><li>Cross-departmental collaboration and teamwork.</li><li>Initiative and ownership of quality outcomes.</li><li>Confidentiality and integrity when handling sensitive data.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>A dynamic, data-driven work environment.</li><li>Career development and training opportunities.</li><li>Opportunity to contribute to strategic business and content decisions.</li></ul>Job Type: Full-timeExperience:<ul><li>Quality Assurance: 5 years (Preferred)</li></ul>

Research & Quality Assurance Specialist

Axios International

<div>Patient Care Coordinator \ Pharmacist (Egypt)

Location: Al Dokki, Cairo 
Position Purpose 
The Patient Care Coordinator \ Pharmacist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 

Duties and Responsibilities
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Perform additional duties as assigned by your line manager</li></ul> 
Benefits of working with Axios include: 
<ul>
<li>Paying fair market value 
</li>
<li>Annual performance-based bonus (based on role, levels, and contract) 
</li>
<li>Premium Private health insurance 
</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives. 
</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs</li></ul> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and the assigned program team.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul>
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork</li></ul></div><div> 
Educational Background and Experience 
<ul><li>A Degree or Diploma in any medical background or social work is ideal</li><li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage, though not required.</li><li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li><li>Experience in customer service management</li></ul></div><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential</li></ul></div></div>

Pharmacist (Egypt)

<div>Patient Care Coordinator (Egypt)

Location: Al Dokki, Cairo 
Position Purpose 
The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Perform additional duties as assigned by your line manager</li></ul> 
Benefits of working with Axios include: 
<ul>
<li>Paying fair market value 
</li>
<li>Annual performance-based bonus (based on role, levels, and contract) 
</li>
<li>Premium Private health insurance 
</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives. 
</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs</li></ul> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and the assigned program team.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul>
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork</li></ul></div><div> 
Educational Background and Experience 
<ul><li>A Degree or Diploma in any medical background or social work is ideal</li><li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage, though not required.</li><li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li><li>Experience in customer service management</li></ul></div><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential</li></ul></div></div>

Patient Support Program Coordinator(Egypt)

Appgain

We are seeking an experienced and results-driven Software Project Manager (PM) to lead, plan, and execute complex software development projects from conception through implementation. The ideal candidate will be responsible for defining project scope, managing resources, mitigating risks, and ensuring the successful delivery of high-quality software solutions on time and within budget, adhering to both technical and business requirements.Key Responsibilities<ul><li>Project Planning &amp; Strategy: Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders. Develop comprehensive project plans, schedules, and detailed work breakdown structures (WBS).</li><li>Methodology Implementation: Lead and manage projects using appropriate methodologies (e.g., Agile Scrum, Kanban, or Waterfall), facilitating daily stand-ups, sprint planning, and retrospective meetings.</li><li>Resource and Budget Management: Manage project budgets, track expenditures, and allocate internal and external resources effectively to optimize team performance and ensure financial goals are met.</li><li>Risk Management: Proactively identify, analyze, and manage potential risks and dependencies, developing mitigation strategies to prevent project delays or scope creep.</li><li>Stakeholder Communication: Serve as the primary point of contact, providing timely and accurate project status reports, roadmaps, and presentation decks to executive sponsors and stakeholders.</li><li>Team Leadership: Motivate, coach, and manage cross-functional teams (developers, designers, QA engineers, product owners) to maintain high morale and accountability.</li><li>Quality Assurance &amp; Delivery: Ensure that all project deliverables meet defined quality standards, facilitate user acceptance testing (UAT), and manage the deployment and release processes.</li></ul>Required Qualifications and Skills<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or Business Administration.</li><li>Experience: Minimum of 2+ years of progressive experience managing complex, end-to-end projects within the Software Development Life Cycle (SDLC).</li><li>Technical Acumen: Strong understanding of software development processes, technical concepts, and technologies (e.g., APIs, cloud infrastructure, specific programming languages).</li><li>Certifications: Proven certification in project management is highly desirable (e.g., PMP, CSM - Certified ScrumMaster, or PRINCE2).</li><li>Tool Proficiency: Expert proficiency in project management software (e.g., Jira, Azure DevOps, Microsoft Project) and CRM/collaboration tools.</li><li>Communication &amp; Negotiation: Exceptional negotiation, conflict resolution, and verbal/written communication skills to manage expectations across technical and non-technical groups.</li><li>Problem-Solving: Demonstrated ability to quickly analyze complex situations, make timely decisions, and lead teams through unexpected challenges.</li></ul>location : Nasr city or old domyatJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Software Project Manager: 2 years (Preferred)</li><li>software development processes: 2 years (Preferred)</li></ul>

Junior Project Manager

Explore 135+ Quality assurance manager in Giza Egypt this November. Find roles across top companies and apply now to boost your career.