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etic, quality assurance - senior associate

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quality assurance analyst (customer service) Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

quality assurance analyst (customer service)

quality assurance officer

Talent 360 ME

<div>
 Elite is hiring &ldquo; Quality Assurance Officer &ldquo; :
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled Quality Assurance Officer to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, establish, and document the company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to collect current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are properly reflected in the system.
 </li>
 <li>
 Develop checklists and templates to support internal monitoring.
 </li>
 <li>
 Participate in training employees on new policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report observations and recommendations directly to top management
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction or Manufacturing or project-based industry is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.)
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and ability to prepare clear reports.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #Quality #Jobs #work #Opportunity #QA #QualityAssurance #Hiring
</div>

Quality Assurance Officer

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance, quality control, and data integration to support business operations.
 
 
 In data quality assurance at PwC, you will be responsible for the accuracy and reliability of data through testing and validation processes. You will play a crucial role in maintaining data integrity and identifying areas for improvement in data management systems.
 
 
 Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn&rsquo;t clear, you ask questions, and you use these moments as opportunities to grow.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Respond effectively to the diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
 </li>
 <li>
 Use critical thinking to break down complex concepts.
 </li>
 <li>
 Understand the broader objectives of your project or role and how your work fits into the overall strategy.
 </li>
 <li>
 Develop a deeper understanding of the business context and how it is changing.
 </li>
 <li>
 Use reflection to develop self awareness, enhance strengths and address development areas.
 </li>
 <li>
 Interpret data to inform insights and recommendations.
 </li>
 <li>
 Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 
 
 </li>
 </ul>
 
 Minimum Years Experience Required
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Additional Application Instructions
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Quality Assurance, Database Troubleshooting, Data Error Checking, Data Integrity, Data Management, Data Management Plan (DMP), Data Management Platform (DMP), Data Profiling, Data Quality, Data Quality Assessment, Data Quality Assurance Testing, Data Quality Automation, Data Quality Improvement Plans (DQIP), Data Science Troubleshooting, Data Warehousing Quality Assurance, Embracing Change {+ 15 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

ETIC, Quality Assurance - Senior Associate

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Worley

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Senior Quality Assurance Expert
 
 you will be responsible for planning and executing the quality assurance functions on a nuclear project, providing direct interface with the Customer and assists in the training of the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to the Project Quality Manager and the Project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Implements Worley Project procedures and processes.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in performing internal audits and audits of Project Contractors and Subcontractors.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in managing the nonconformances and corrective actions during project implementation.
 </li>
 <li>
 Coordinates effectively with Project personnel.
 </li>
 <li>
 Completes reports of work performed accurately and on time
 </li>
 <li>
 Reports on project performance against the baseline plan.
 </li>
 <li>
 Ensure participation in safety and hazard assessments.
 </li>
 <li>
 Reviews and reports on process compliance.
 </li>
 <li>
 Reviews and comments on QA programs and Quality plans, processes, and procedures prepared by the Contractors and their Subcontractors.
 </li>
 <li>
 Reviews, comments, and prepares drafts of client correspondence pertaining to QA systems and processes.
 </li>
 <li>
 Performs other duties as required or assigned.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in quality assurance in nuclear power plant operation and nuclear construction projects, including experience in audits.
 </li>
 <li>
 Valid qualification as an auditor is a plus.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, with a capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multi-cultural teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Nov 28, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Quality Assurance Expert

Centric Brands

<div>
 
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Centric Brands Job Description for Egypt QA/Merchandiser (Hybrid)
 
 <ul>
 <li>
 Primary Responsibilities: Quality Assurance function in Kenya
 </li>
 <li>
 Coordination of Fit, PP approval, PP meeting.
 </li>
 <li>
 Conduct Inline inspections, Final inspections.
 </li>
 <li>
 Follow up on Production WIP and report any challenges communicate to Asia Leads/NA Leads.
 </li>
 <li>
 Communicate inspection results for each production order with Head office
 </li>
 <li>
 Conduct full packaging inspection of components, execution, and stickers
 </li>
 <li>
 Preparation and communication of daily quality inspection.
 </li>
 <li>
 WIP maintenance and Tracking
 </li>
 <li>
 Any Licensor/Customer QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Factory Audits and Corrective Action Plan
 </li>
 <li>
 Tracking of Color, Bulk Fabric &amp; Trim Approval
 </li>
 <li>
 Samples &amp; Special Req&rsquo;s- PD and Design
 </li>
 <li>
 QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Report Review and support in problem resolution
 </li>
 <li>
 Compliance. On-boarding and Corrective Action
 </li>
 <li>
 Collaborator of Vendor Allocation and Sourcing Strategy
 </li>
 <li>
 Checking and sending official PO to factory &amp; update delivery date on SAP.
 </li>
 <li>
 Coordinate with sales for the QTY/Delivery/direct shipment order Booking issue on HFC/CPO/PO
 </li>
 </ul>
 
 
 
 
 
 Our Best Fit Candidate Would Have
 
 
 <ul>
 <li>
 Proven working experience in quality assurance / textile field
 </li>
 <li>
 Creativity, technical capability and sensibility for garment / textile
 </li>
 <li>
 Up to date with the latest QA /QC and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques
 </li>
 <li>
 Ability to multi-task and meet deadlines; highly detail oriented and meticulous
 </li>
 <li>
 Bachelor&rsquo;s Degree in Textile or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel
 </li>
 </ul>
</div>

Consultant, QA/QC

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Procurement Officer will oversee the purchasing operations, ensuring that high-quality, cost-efficient supplies are procured for the RDMC organization. The role includes maintaining an updated inventory of current and incoming stock and managing the full procurement cycle independently. This position involves reviewing supplier options, negotiating contracts, and enforcing procurement policies to optimize cost savings and supplier relationships.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Procurement Operations
 
 
 
 <ul>
 <li>
 Maintain accurate records of purchases, pricing, supplier information, and other key data.
 </li>
 <li>
 Analyze vendor/supplier offers, comparing price, quality, and service options.
 </li>
 <li>
 Review, compare, and issue purchase orders for products and services.
 </li>
 <li>
 Oversee and ensure the quality of purchases, verifying that products meet the company's standards for cost-efficiency and quality.
 
 
 </li>
 </ul>
 
 Inventory &amp; Supplier Management
 
 
 
 <ul>
 <li>
 Manage inventories, ensuring accurate stock levels and timely replenishment of supplies.
 </li>
 <li>
 Update and maintain supplier information, including qualifications, delivery times, and product ranges.
 </li>
 <li>
 Build and maintain strong supplier relationships, ensuring long-term partnerships and favorable terms.
 </li>
 <li>
 Track and monitor deliveries to ensure timely receipt of goods.
 
 
 </li>
 </ul>
 
 Purchasing Planning &amp; Strategy
 
 
 
 <ul>
 <li>
 Develop procurement plans for equipment, services, and supplies based on the organization's needs.
 </li>
 <li>
 Collaborate with the procurement team and manager to execute strategic purchasing initiatives.
 </li>
 <li>
 Follow and enforce the company&rsquo;s procurement policies and procedures to ensure compliance and cost-effective purchasing.
 
 
 </li>
 </ul>
 
 Cost Management &amp; Reporting
 
 
 
 <ul>
 <li>
 Prepare detailed purchasing reports and cost analyses to monitor spending and identify cost-saving opportunities.
 </li>
 <li>
 Analyze purchasing trends and supplier performance to support continuous improvement in procurement processes.
 </li>
 <li>
 Monitor market conditions and adjust procurement strategies to capitalize on favorable pricing or supply trends.
 
 
 </li>
 </ul>
 
 Contract Negotiation &amp; Supplier Evaluation
 
 
 
 <ul>
 <li>
 Negotiate pricing, contracts, and payment terms with suppliers to ensure the best possible terms for the company.
 </li>
 <li>
 Assess and evaluate suppliers based on performance, reliability, and overall value to the organization.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Handle additional duties as assigned by the Procurement Manager.
 </li>
 <li>
 Assist team members in procurement activities to ensure smooth and efficient operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (e.g., Business Administration, Supply Chain Management, Engineering).
 </li>
 <li>
 Proficiency in English and Arabic (spoken, written, and technical writing)
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and purchasing software.
 </li>
 <li>
 Strong communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Excellent analytical and strategic thinking abilities.
 </li>
 <li>
 ABILITY TO MANAGE SUPPLIER RELATIONSHIPS AND EVALUATE VENDOR PERFORMANCE
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 3-5 years of experience as a procurement officer or in a similar procurement role, preferably in a multinational company.
 
 
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Strong collaboration and teamwork skills.
 </li>
 <li>
 Demonstrated management and leadership qualities.
 </li>
 <li>
 Ability to communicate effectively with staff at all levels.
 </li>
 <li>
 High adaptability, proactivity, and problem-solving abilities.
 </li>
 <li>
 Strong decision-making, negotiation, and strategic thinking skills.
 </li>
 <li>
 A proactive attitude with self-drive and enthusiasm to take initiative.
 </li>
 <li>
 Exceptional attention to detail and organizational skills.
 </li>
 </ul>
</div>

Procurement Officer

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