quality assurance supervisor

Veranova L P

<div><p><b>Discover Veranova</b></p><p>
At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focuses on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.</p><p>
Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation.</p><p>
Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.</p><p><b>
Role Overview:</b></p><p>
This role provides Quality Assurance (QA) support for bioconjugation processes and GMP manufacturing of APIs and intermediates, ensuring compliance with global quality standards and regulatory requirements. This role will oversee key quality activities including deviation management, change control, batch record review, and product disposition, while driving continuous improvement and compliance initiatives. As a leader within the Quality Operations team, the QA Supervisor will guide and develop team members, collaborate across functions, and shape the strategic direction of quality within the organization.</p><p><b>
Core Responsibilities:</b></p><ul><li>
Lead Quality Assurance oversight for bioconjugation manufacturing, ensuring GMP production and release of conjugated APIs, linkers, and payloads meet client expectations, timelines, and quality standards.</li><li>
Provide hands-on QA support on the production floor during conjugation, purification, and filling operations to ensure compliance with cGMPs, SOPs, and company policies.</li><li>
Oversee the review and approval of deviations, change controls, CAPAs, batch records, specifications, and other controlled quality documentation.</li><li>
Coach, mentor, and develop QA staff, providing guidance on quality systems, compliance practices, and real-time problem solving.</li><li>
Drive operational excellence by aligning local QA initiatives with global objectives and promoting a culture of quality and compliance across the organization.</li><li>
Support audits, investigations, and regulatory inspections, ensuring timely follow-up and continuous improvement in processes and systems.</li><li>
Evaluate complex quality or cross-functional issues using a risk-based approach and ensure CDMO partners meet Quality Agreement and regulatory expectations.</li><li>
Prioritize and allocate QA resources effectively to meet business demands and production schedules.</li><li>
Serve as a key client interface for Quality topics, fostering strong relationships and clear communication on regulatory and quality matters.</li><li>
Contribute to organizational quality strategy by participating in forums, continuous improvement initiatives, and talent development efforts.</li></ul><p><b>
Qualifications:</b></p><p><b><i>
Required</i></b></p><ul><li>
Minimum 9 years of quality assurance (QA) experience in a GMP manufacturing setting, preferably within a CDMO or API/intermediate facility, with an undergraduate degree in engineering, science or related field; or a minimum 7 years of QA experience with a graduate degree in engineering, science or related field</li><li>
Proven leadership experience in pharmaceutical, API/intermediate, medical device, biologics or related FDA industry</li><li>
Demonstrated proficiency and knowledge of cGMP, ICH, and other US and worldwide regulatory requirements</li><li>
Working knowledge of US &amp; EU GMP, ICH Q7 and Part 11 compliance</li><li>
Proven ability to drive complex projects from initiation to completion, with strong analytical, problem-solving, and attention-to-detail skills.</li><li>
Demonstrated experience working effectively both independently and in team settings, including prior people management or team leadership.</li><li>
Excellent communication, interpersonal, networking, presentation, and influencing skills to build and lead cross-functional relationships.</li><li>
Embodies and promotes Veranova&rsquo;s culture, fostering an inclusive, positive work environment and delivering exceptional business results.</li><li>
Strong collaborative mindset with the ability to motivate, develop, and inspire others while effectively managing priorities and responsibilities.</li></ul><p><b><i>
Preferred</i></b></p><ul><li>
Direct experience with bioconjugation processes (e.g., linker/payload attachment, conjugated intermediates) is strongly preferred. Familiarity with HPAPI handling and containment requirements a plus</li><li>
Certified Lead Auditor certificate, or certification(s) in Lean manufacturing methods/tools such as structured problem solving, Lean Six Sigma, etc.</li></ul><p><b>
Our Commitment:</b></p><ul><li>
Health &amp; Wellness: Comprehensive health &amp; Wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies.</li><li>
Financial Wellness: Comprehensive total compensation package that includes competitive base salary, Defined Contribution Pension program, eligibility for performance-based bonuses, and attractive 401(k) Plan with company match.</li><li>
Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.</li><li>
Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.</li></ul><p><b>
How to Apply:</b></p><p>
At Veranova, we are on a misson to meet people that believe in our values and can contribute to the team in a variety of ways. Please visit www.veranova.com to view all open roles and join our Talent Community to stay connected and learn about opportunities as they arise.</p><p>
We value a range of experiences and perspectives. If you want to be part of improving and saving the lives of patients, we encourage you to apply regardless of whether you meet every qualification listed.</p><p>
For applicants who may require a reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to talentacquisition@veranova.com in order to confirm your request for an accommodation. Please include the job number, title, and location of role. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Veranova employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.</p><p><b>
Additional Information:</b></p><p>
Applicants for this role must be authorized to work in the United States without further employer sponsorship.</p><p>
Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting.</p><p>
Important Notice Regarding Recruitment Scams: Veranova is committed to providing professional and secure recruitment experience for all applicants. Unfortunately, fraudulent job postings and recruitment scams are becoming more prevalent. We want to ensure that all candidates are aware of potential scams. Please see our notice here.</p><ul><li>
Legitimate communications from Veranova will only come from official email addresses using our domain: veranova.com.</li><li>
Legitimate LinkedIn communications will only come from active Veranova employees.</li><li>
Veranova will never ask candidates for sensitive personal information during the application process (e.g., bank account details or social security number).</li><li>
Veranova will never ask candidates for payment (e.g., for equipment, training, or background checks).</li></ul><p>
All your information will be kept confidential according to EEO guidelines.</p><p>
Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.</p><p>
All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.</p><p>
#LI-Onsite</p></div>

Quality Assurance Supervisor

LSG Sky Chefs

<div><p><b>Job Title:</b> Quality Assurance Supervisor - Sanitation<br>
<b>Job Location:</b> Jamaica-USA-11430<br>
<b>Work Location Type:</b> On-Site<br>
<b>Salary Range:</b> $80,500.00 - 90,000.00</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
About us</b></h2></div><div><p>
LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose Statement</b></h2></div><div><p>
The Sanitation Supervisor is responsible for developing and directing the Sanitation program and ensuring that all current Food Safety Standards are being met within the responsible Customer Service Center (CSC).<br>
Responsible for the maintaining, implementation, and on-going execution of the food safety preventive control programs (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability &amp; Recall Process, Allergen Programs, and Associated Records) within the assigned facility.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Main Accountabilities</b></h2></div><div><p><b>
Generic Supervisor Responsibilities</b></p><ul><li>
Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.</li><li>
Monitor and verify the effectiveness of food safety programs and recordkeeping.</li><li>
Oversee food safety CCPs, oPRPs, and PRPs, and conduct routine tests as defined by food safety and quality program.</li><li>
Provide food safety training and ensure its effectiveness.</li><li>
Maintain and verify food safety monitoring records.</li><li>
Support inspection/audit readiness and manage external food safety, quality, and sanitation inspections/audits.</li><li>
Assist department leadership in food safety investigations and report findings.</li><li>
Conduct periodic quality checks and document processes for improvements.</li><li>
Foster effective working relationships with internal stakeholders.</li><li>
Support leadership in implementing corrective actions and provide reports to management.</li><li>
Document and input data into the food safety and quality management system.</li><li>
Insert monthly data in the company web-based portal.</li><li>
Update food safety manuals and maintain relevant documents.</li></ul><p><b>
Leadership Responsibilities</b></p><ul><li>
Organize, staff, and direct the area of responsibility.</li><li>
Guide, motivate, and develop staff per HR policies.</li><li>
Communicate effectively in person, by phone, and email.</li><li>
Work efficiently in a fast-paced environment and maintain a positive attitude.</li><li>
Demonstrate initiative, accuracy, and organizational skills.</li><li>
Recruit, onboard, train, and support Food Safety staff.</li><li>
Support company-sponsored initiatives like GQS, HACCP, and Lean Manufacturing.</li><li>
Uphold company values and manage departmental budgets.</li><li>
Implement and manage cost budget in the area of responsibility.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills and Experience</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred</li><li>
Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred</li><li>
One to three years of related work experience required in a sanitation or food safety area</li><li>
Proven analytical and leadership skills</li><li>
Strong interpersonal and communication skills</li><li>
Ability to develop and lead others to obtain desired results &amp; achieve budget</li><li>
Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations</li><li>
Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking</li><li>
Be a collaborative leader who inspires, manages, coaches and respects people.</li><li>
Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.</li></ul></div></div></div><p><b>
LSG Sky Chefs</b> is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.</p></div>

Quality Assurance Supervisor - Sanitation

Rashed Al Rashed & Sons Group

<div><div><div><div><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Location:</b> In-Kingdom</p>
<p><b>
Department:</b> Quality Assurance &amp; Quality Control (QA/QC) Department</p>
<p><b>
Reports To:</b> Operations Manager / CEO</p>
<p><b>
Job Summary:</b> To Manage all aspects of companies Quality Assurance, Quality Control at a designated Project site and to ensure that Quality Assurance Programs have been effective, ensuring quality records are prepared, approved, collated and securely maintained.</p>
<p><b>
Key Responsibilities:</b> - Develop and implement QA/QC Plans and Procedures. - Conduct Audits, Inspections, and Quality reviews. - Coordinate with engineering and construction teams for compliance. &ndash; Has complete delegated authority over all assurance/quality control matters at his assigned project. - Report Quality performance to Management.</p>
<p><b>
Qualifications &amp; Skills:</b> - Degree in Engineering (Mechanical/Metallurgical/Civil/Electrical) with good oral and written English is mandatory requirement. &ndash; minimum [15] years construction experience in Quality Assurance/Quality Control with a minimum of [5] years as Senior Supervisory position gained in the petrochemical, oil &amp; gas, power plant or related business industries. - Familiar with ISO 9001:2015 Quality Management System Requirements. - Familiar with the requirements of ASME Codes Stamps (A, S, PP, U &amp; R). &ndash; Knowledge in Non-Destructive Techniques (NDT). &ndash; Familiar with GTAW, SMAW, GMAW and SAW welding process. - Strong leadership and communication skills.</p>
<p><b>
Preferred:</b> - Qualification courses in Quality Assurance/Quality Control, Welding, Non-Destructive Testing or related discipline. Member of relevant Technical Institutions such as QA/QC Welding, NDE institutions. Experience in EPC or industrial projects.</p>
<p><b>
Other Requirements: </b>-<b> </b>Must<b> </b>register with Saudi Council of Engineers (SCE). Driving license is mandatory.</p></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><p><b>Qualifications &amp; Skills:</b>-</p>
<p>
Degree Engineering (Mechanical/Metallurgical/Civil/Electrical) with good oral and written English is mandatory requirement. &ndash; minimum [15] years construction experience in Quality Assurance/Quality Control with a minimum of [5] years as Senior Supervisory position gained in the petrochemical, oil &amp; gas, power plant or related business industries. - Familiar with ISO 9001:2015 Quality Management System Requirements. - Familiar with the requirements of ASME Codes Stamps (A, S, PP, U &amp; R). &ndash; Knowledge in Non-Destructive Techniques (NDT). &ndash; Familiar with GTAW, SMAW, GMAW and SAW welding process. - Strong leadership and communication skills.</p></div><p></p>
</div><p></p><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Eastern Province, Saudi Arabia</div>
</div><div><div>Business Sector</div>
<div>Technical Maintenance &amp; Support</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Functional Area</div>
<div>Maintenance, Repair &amp; Technical Services</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Management / Supervisor</div>
</div><div><div>Residence Location</div>
<div>Saudi Arabia</div>
</div><div><div>Nationality</div>
<div>Saudi Arabia</div>
</div></div></div></div><div><h4 class="jobSectionHeader"><b>About This Company</b></h4>
<p></p><div><div><h3 class="jobSectionHeader"><b>AlRashed Group</b></h3>
 <div></div><div><div><div>Khobar, Saudi Arabia</div>
 </div><div></div><div><div>500 employees or more</div>
 </div><div></div><div><div>+123.1.234.567</div>
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QA/QC Manager

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Job Summary:
</b></div><div>We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever</div>
<div>The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.</div>
</div></div><div><div><div>
Primary Job Responsibilities</div></div><div></div><div><br>
<div><b>Key Responsibilities:</b></div>
<ul><li>Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.</li>
<li>Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.</li>
<li>Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.</li>
<li>Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.</li>
<li>Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.</li>
<li>Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.</li>
<li>Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.</li>
<li>Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.</li>
<li>Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.</li>
<li>Foster a positive team environment that encourages open communication, teamwork, and accountability.</li>
<li>Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.</li></ul><br>
<div>
</div><div><b>Required Skills:</b></div>
<ul><li>Strong analytical and reporting abilities.</li>
<li>Proficient in using quality monitoring tools and CRM systems.</li>
<li>Solid understanding of contact center operations and metrics.</li>
<li><b>Quality Assurance Leadership</b></li>
<li><b>Monitoring and Reporting</b></li>
<li><b>Collaboration and Feedback</b></li>
<li><b>Continuous Improvement</b></li>
<li><b>Compliance and Standards</b></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<ul><li>At least 2-3 years of experience in a quality assurance or related role in a contact center.</li>
<li>Proven experience leading teams and managing quality initiatives.</li>
<li>Proven experience managing client relationships</li>
<li>C1 English language</li></ul></div></div></div></div></div></div></div></div><div></div>

Quality Supervisor

<div><b>Company Description</b><p><br>
Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.</p><p>
Opening in 2025, <b>SLS The Red Sea</b> is not just another hotel&mdash;it&rsquo;s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With<b> </b>150 lavish keys, 5 show-stopping Food &amp;<b> </b>Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.</p><p>
This is no ordinary project&mdash;this is a cathedral of pleasure. If you&rsquo;re ready to say farewell to the ordinary and help script the story of one of Saudi Arabia&rsquo;s most exciting luxury openings, this might be your cue.</p><b><br>
Job Description</b><p><br>
Job Summery :</p><p>
The <b>Quality Assurance / Safety / Health Supervisor</b> is responsible for overseeing and maintaining the highest standards of quality, safety, and environmental performance within the organization. This role ensures compliance with international and local regulations, including ISO, HACCP, NEBOSH, and OSHA standards, while promoting a culture of continuous improvement and sustainability across all operations.</p><p>
Job Responsibilities:</p><ul><li>
Implement and monitor hotel quality assurance and environmental management programs, policies, and procedures.</li><li>
Conduct regular audits of hotel operations (housekeeping, F&amp;B, engineering, spa, etc.) to ensure compliance with ISO, HACCP, and environmental standards.</li><li>
Lead initiatives for green practices, waste management, energy efficiency, and eco-friendly operations in alignment with international sustainability benchmarks (ISO 14001, LEED, Green Key, etc.).</li><li>
Prepare detailed audit and inspection reports, track non-conformities, and ensure corrective actions are effectively implemented.</li><li>
Collaborate with hotel teams to integrate sustainable practices across departments (e.g., energy-saving equipment, water management, waste reduction).</li><li>
Support internal and external audit processes, certification renewals, and compliance inspections by regulatory authorities.</li><li>
Train employees on quality systems, food safety, occupational health &amp; safety, and environmental sustainability standards.</li><li>
Monitor and analyze environmental performance indicators (energy, water, waste, carbon footprint) and recommend continuous improvement measures.</li><li>
Develop and maintain environmental policies and documentation required for certifications and reporting.</li><li>
Ensure compliance with international and local hospitality standards, including ISO 9001, ISO 14001, HACCP, and government environmental regulations.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Environmental Science, Quality Management, Engineering, or a related field.</li><li>
1 to 3 years of experience in quality assurance, environmental management, or health &amp; safety within hospitality or related service industry.</li></ul><p>
Preferred Certifications:</p><ul><li>
ISO 9001 Lead Auditor or Internal Auditor</li><li>
ISO 14001 Environmental Management Systems certification</li><li>
HACCP certification (Food Safety Management)</li><li>
Six Sigma (any belt level) or Certified Quality Auditor (CQA)</li><li>
NEBOSH (Occupational Health &amp; Safety Management)</li><li>
OSHA Certification (Occupational Safety &amp; Health Administration)</li></ul><p>
Required Skills:</p><ul><li>
Strong knowledge of quality assurance systems and environmental sustainability frameworks.</li><li>
Excellent analytical skills, attention to detail, and ability to evaluate operational compliance.</li><li>
Proficiency in preparing technical reports, audit findings, and sustainability documentation.</li><li>
Effective communication and training skills for diverse teams.</li><li>
Proficient in Microsoft Office and familiar with hotel management/quality tracking systems.</li><li>
English proficiency (reading and writing); additional languages are an advantage.</li></ul></div>

Quality Assurance/Safety/Health Supervisor

AWASR

<div>
 Job description:
 <br/>
 <br/>
 POSITION INFORMATION
 <br/>
 Division:Commercial
 <br/>
 Department:Customer Excellence
 <br/>
 Role Designation:   Supervisor QA, Knowledge management &amp; training
 <br/>
 Dimension:
 <br/>
 Reports To: Senior Manager Customer Excellence
 <br/>
 Direct Reports: Team Leads, QA, Training, Process &amp; Knowledge, Reporting/Analytics
 <br/>
 Internal Interfaces: All Customer Excellence units, HR/L&amp;D, Product, IT, Regulatory/Compliance
 <br/>
 ROLE PURPOSE:
 <br/>
 To lead the support ecosystem that underpins high-quality Customer Excellence, including quality assurance, training, knowledge management, process improvement, and reporting. The Head of Support &amp; Enablement ensures front line and back-office teams are equipped, informed, and coached to deliver exceptional service through structured oversight of enablement tools and performance insights.KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
 <br/>
 Operational Accountabilities:
 <br/>
 *  Lead the QA and Training teams in monitoring, improving, and reinforcing interaction quality and agent capability
 <br/>
 *  Oversee knowledge management systems and ensure accurate, accessible support material is maintained and utilized
 <br/>
 *  Manage the development and implementation of on boarding, refresher, and upskilling training programs across channels
 <br/>
 *  Drive standardization and optimization of customer service processes and SOPs
 <br/>
 *  Produce performance dashboards, trend analysis, and actionable reports for all Care leadership
 <br/>
 *  Act as operational owner for iQOS (interaction Quality of Service) model and ensure metric alignment across functions
 <br/>
 *  Conduct calibration sessions, deep-dive reviews, and action planning cycles to uplift performance
 <br/>
 *  Monitor regulatory training compliance and readiness for audits or external reviews
 <br/>
 *  Support deployment of new tools, systems, or journeys with training, comms, and readiness validation
 <br/>
 *  Collaborate cross-functionally to incorporate product/service changes into front line support frameworks
 <br/>
 *  iQOS Adherence: agent-level quality scores and standards compliance
 <br/>
 *  Training Impact Metrics: post-training uplift in KPIs or error rates
 <br/>
 *  Process Compliance: SOP adoption, process exceptions, and repeat error rates
 <br/>
 *  Knowledge Base Accuracy &amp; Use: search-ability, accuracy, usage frequency
 <br/>
 *  QA Calibration Alignment: cross-team agreement and scoring consistency
 <br/>
 *  Insight-to-Action Conversion: rate of improvements implemented from reports
 <br/>
 *  Languages: fluent Arabic and English
 <br/>
 *  Organized and methodical leader with attention to service detail and operational logic
 <br/>
 *  Ability to bridge people, process, and performance data into a cohesive support model
 <br/>
 *  Skilled at creating clarity through SOPs, visuals, and structured frameworks
 <br/>
 *  Comfortable with training methodologies, performance coaching, and adult learning
 <br/>
 *  Collaborative style able to influence without authority across peer teams
 <br/>
 *  Systems-fluent with experience in QA tools, LMS, BI dashboards, and process mapping
 <br/>
 <br/>
 ROLE REQUIREMENTS:
 <br/>
 Educational Qualifications:
 <br/>
 Bachelor's degree in Operations, Business, Learning, or related field
 <br/>
 Professional Qualifications &amp; Experience3 to 5 years in customer service, with at least 2 in quality, training, or performance improvement
 <br/>
 Experience delivering structured coaching and process change in service environments
 <br/>
 Familiarity with contact center platforms, QA software, LMS, and analytics tools
 <br/>
 <br/>
 Sector of Previous Experience Telecommunications, etc.
 <br/>
 Language Requirements for Role:
 <br/>
 English mandatory, Arabic mandatory ( both verbal and written).
 <br/>
 Key Skills, Requirements and Knowledge
 <br/>
 *  Certified Trainer or Instructional Designer (desirable)
 <br/>
 *  Quality Assurance certification or audit readiness training (beneficial)
 <br/>
 *  Strong documentation and presentation skills
 <br/>
 *  Comfortable managing performance data and converting it into action
 <br/>
 *  Able to deliver internal coaching and feedback sensitively and constructively
 <br/>
 *  Deadline-driven with a structured, improvement-oriented mindset
 <br/>
 *  Good skills in Microsoft Excel and PPT
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 To lead the support ecosystem that underpins high-quality Customer Excellence, including quality ass
</div>


Supervisor QA, Knowledge Management & Training

E2 Optics

<div><div><b>Join our team and shape the future of connectivity: QA/QC Supervisor at E2 Optics!</b></div><div>
</div><div><b>
CLICK HERE</b><b> </b>to learn more!</div><div>
</div><div>
Are you ready to take your career to the next level? At E2 Optics, we&rsquo;re not just offering a job&mdash;we&rsquo;re offering an opportunity to be part of something extraordinary!<br>
</div><div></div><br>
<div>The Quality Assurance/Quality Control (QA/QC) Supervisor is responsible for developing, maintaining, updating, deploying, training and successful implementation of the E2 Optics Quality Management System(QMS) to ensure that project quality is delivered in accordance with industry and customer standards. The QA/QC role includes planning, coordinating, collaborating and partnering with internal and external parties to support the successful execution within the framework of the E2 Optics QMS and foster continuous improvement activities. This includes supporting the sharing, anchoring and training of the quality system elements at other relevant sites across the program.</div><div>
</div><div>
Why E2 Optics?</div><div><b>
Award-winning, Women-Owned</b>: One of America's largest and fastest growing low voltage solution provider.</div><div><b>
Innovative Culture</b>: We thrive on creativity and bold ideas. Here, your voice matters, and your contributions drive our success.</div><div><b>
Growth Opportunities</b>: From professional development to career advancement, we&rsquo;re committed to helping you reach your goals.</div><div><b>
Dynamic Environment</b>: Work in a vibrant, fast-paced setting where every day brings new challenges.</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul><li>
Safety is our number one Core Value. Follow safe work practices and company and client work site policies.</li><li>
Promote E2Core Values to foster and safeguard a family-centric culture.</li><li>
Develop, update, implement and deploy the E2 Optics QMS in accordance to the program structure across the site and assist other program sites to implement as requested.</li></ul><ul><li>
Train and coach QA/QC Coordinators and internal employees to integrate quality initiatives into the daily workstream.</li><li>
Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations in to both the E2 QMS and client&rsquo;s quality program.</li><li>
Technical writing -Ability to develop QA/QC installation and technical reference, procedure, inspection, and report documents as required to support E2 Optics QMS and client&rsquo;s quality program.</li><li>
Ability to develop and implement QA/QC structure and tools to promote a quality awareness culture. Partner with field staff for successful implementation and execution.</li></ul><ul><li>
Ensure Quality Assurance standards are developed and disseminated to relevant stakeholders.</li><li>
Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so.</li><li>
Travel: The individual in this role should be able and willing to travel as required by E2.</li></ul><h3 class="jobSectionHeader"><b>
What We're Looking For:</b></h3><ul><li><b>
Education: </b>Associate&rsquo;s Degree in Construction Management, Project Coordination or similar; experience may substitute.</li><li><b>
Experience: </b>2 to 4 year&rsquo;s field experience new build installations and testing fiber.</li><li>
Data Center structure cabling experience.</li><li><b>
Certifications: </b>BICSI certifications (TE350 Technician, RTPM).</li><li><b>
Skills: </b>Working knowledge of Quality Management Systems and relevant software platforms.</li><li>
Strong leadership, communication, coaching and collaborative skills.</li><li>
Exceptional analytical, decision making and problem-solving skills.</li><li>
Ability to add value both independently and as a team member.</li><li>
Demonstrate professionalism with ability to engage effectively to build rapport across all employee levels; management, staff, customers, vendors, contractors and others</li></ul><div><b>
WHAT WE OFFER:</b></div><ul><li>Competitive pay</li><li>Opportunities for professional development and career growth.</li><li>BICSI Training Facilities</li><li>A supportive and inclusive work environment.</li><li>Health, dental, and vision insurance.</li><li>Paid time off and holidays.</li></ul><div></div><div><b><br>
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</b> The standard work environment for this position is an indoors business office and construction environment. Ability to use a computer and/or hand tools while sitting or standing for extended periods of time. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, bend, rotate, push, pull, reach with hands and arms on intermittent to regular basis daily. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. The employee may be required to work in tight, confided spaces. The employee must demonstrate regular and on-time attendance. There could be a requirement of occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.</div><div></div><div><b><br>
DISCLAIMER: </b>The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.</div><div>
An Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Actively recruits qualified women, minorities, disabled and veterans for all positions for which they are qualified.</div><div></div><div><b><br>
TEXTING TERMS OF SERVICE: </b>We may send text messages you have consented to receive. Message frequency may vary. You can cancel text messages at any time by texting &quot;STOP&quot;. After you send &quot;STOP&quot;, we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that phone number, or from any member of our team. If at any time you have questions about the text messages, text &quot;HELP&quot;. After you send &quot;HELP&quot; we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

QA/QC Supervisor

Search 10000+ Quality assurance supervisor jobs near you this October. New roles added regularly across leading industries. Apply today.