real estate operations manager

Concentrix

<div>
 Job Title:
 
 
 Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
 
 
 
 Job Description
 
 
 
 The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
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 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 </li>
 <li>
 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 </li>
 <li>
 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
 </li>
 <li>
 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 </li>
 <li>
 Create and maximize relationships with client partners
 </li>
 <li>
 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 </li>
 <li>
 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 </li>
 <li>
 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 </li>
 <li>
 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 </li>
 <li>
 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
 </li>
 <li>
 Attend business reviews with the client
 </li>
 <li>
 Handle a team of team leaders
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Bachelor Degree in related field with more than 3 years of experience.
 </li>
 <li>
 Call center experience within real estate sector preferred
 </li>
 <li>
 Bilingual English (B2 + level ) and Arabic speaker .
 </li>
 <li>
 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 </li>
 <li>
 Work well under pressure and follow through on items to completion while maintaining professional demeanor
 </li>
 <li>
 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 </li>
 <li>
 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 </li>
 <li>
 Demonstrated ability to mentor, coach and provide direction to a team of employees
 </li>
 <li>
 Willingness to work a flexible schedule
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581852
 
</div>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Rocky Real Estate Brokerage LLC

About UsRocky Real Estate Brokerage LLC is one of Dubai&rsquo;s trusted real estate firms, specializing in sales, leasing, and property management across residential, commercial, and off-plan projects. We are committed to delivering professional, transparent, and client-focused real estate services.Role OverviewWe are seeking a dynamic and detail-oriented Operations Manager to oversee and enhance our daily business operations. The ideal candidate will bring strong organizational, compliance, and process management skills, preferably with a background in banking or financial services, ensuring efficiency, accountability, and regulatory alignment within the company.Key Responsibilities<ul><li>Oversee and manage daily operations across sales, property management, and support functions.</li><li>Develop and implement operational policies, workflows, and compliance procedures in line with RERA, DLD, and UAE labor laws.</li><li>Coordinate with HR for recruitment, onboarding, training, and performance management of employees.</li><li>Supervise documentation, contracts, and transaction processes (Form A, Form F, MOUs, tenancy contracts).</li><li>Monitor CRM system usage, ensuring accurate data entry and timely reporting.</li><li>Manage financial controls such as petty cash, commissions, invoicing, and expense tracking, in coordination with Accounts.</li><li>Ensure smooth communication between agents, management, landlords, tenants, and developers.</li><li>Conduct regular audits of operational procedures and recommend process improvements.</li><li>Prepare and present reports to senior management regarding performance, compliance, and business efficiency.</li><li>Support marketing and administrative activities, ensuring all campaigns and property listings comply with company standards.</li></ul>Requirements<ul><li>Strong knowledge of compliance, process control, and financial documentation.</li><li>Excellent leadership, problem-solving, and multitasking abilities.</li><li>Familiarity with CRM systems and MS Office Suite (Excel, Word, PowerPoint).</li><li>Outstanding interpersonal and communication skills in English.</li><li>Highly organized, detail-oriented, and capable of working in a fast-paced environment.</li></ul>Preferred Candidate Profile<ul><li>Female candidates are strongly encouraged to apply.</li><li>Candidates with banking/finance background who can bring strong process discipline to real estate operations.</li><li>Proactive leader with a hands-on management style.</li></ul>What We Offer<ul><li>Competitive salary + performance-based incentives.</li><li>Health insurance and annual leave benefits.</li><li>Professional growth and career development opportunities.</li><li>A supportive and collaborative work culture.</li></ul>Job Type: Full-time

Operations Manager

Azya Consulting FZ LLE

Position OverviewThe Real Estate Broker Manager will be responsible for overseeing day-to-day brokerage operations, managing and developing a team of brokers/agents, driving sales performance, and ensuring compliance with industry regulations. The role requires a blend of leadership, market expertise, and business development skills to strengthen client relationships and expand the company&rsquo;s market share.Key Responsibilities1. Team Leadership &amp; Management<ul><li>Recruit, train, and mentor brokers and agents.</li><li>Set clear performance objectives and monitor KPIs.</li><li>Conduct regular performance reviews and implement training initiatives.</li></ul>2. Business Development<ul><li>Design and execute strategies to increase listings and transactions.</li><li>Build and maintain relationships with property owners, investors, and developers.</li><li>Lead marketing efforts to promote the company&rsquo;s brand and property portfolio.</li></ul>3. Operations &amp; Compliance<ul><li>Ensure all transactions comply with UAE real estate laws and RERA regulations.</li><li>Maintain accurate records of listings, sales, and client communications.</li><li>Oversee contracts, agreements, and other documentation for accuracy.</li></ul>4. Market Analysis &amp; Strategy<ul><li>Track market trends, competitor activity, and client preferences.</li><li>Provide insights and reports to support management&rsquo;s strategic decisions.</li><li>Adapt sales and marketing strategies to align with market shifts.</li></ul>5. Client Relations<ul><li>Oversee client issue resolution to ensure high satisfaction levels.</li><li>Represent the company at networking events, exhibitions, and industry forums.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field (preferred).</li><li>5+ years of real estate experience, including 2+ years in a managerial role within a UAE brokerage.</li><li>Strong leadership, negotiation, and communication skills.</li><li>Demonstrated success in meeting sales targets and growing market share.</li><li>In-depth knowledge of UAE real estate laws, procedures, and documentation.</li><li>Proficiency in CRM systems and MS Office Suite.</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Real Estate Team Manager

Early Approve Commercial Broker

Job Summary: Responsible for managing property sales, leasing, and operations, ensuring compliance with UAE real estate regulations, and achieving sales and occupancy targets.Key Responsibilities:<ul><li>Oversee sales and leasing of properties.</li><li>Develop strategies to meet targets and grow revenue.</li><li>Build and maintain client and broker relationships.</li><li>Conduct property inspections and market research.</li><li>Ensure compliance with RERA, DLD, and Ejari regulations.</li><li>Manage team performance and provide training.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field.</li><li>3+ years UAE real estate experience.</li><li>Strong knowledge of UAE real estate laws and procedures.</li><li>Excellent communication, negotiation, and leadership skills.</li></ul>Employment Type: Full-time Benefits: Competitive salary + incentives, visa, medical insurance.Job Types: Full-time, PermanentPay: AED5,000.00 - AED8,000.00 per month

Real Estate Manager

Property Solvers

Sales Manager Real Estate - Off PlanPosition: Sales Manager Location: Dubai, UAE Industry: Real Estate (Off-Plan )About UsWe are a growing real estate company in Dubai, specializing in off-plan projects . With a strong digital marketing presence and consistent lead flow, we are now looking for an experienced Sales Manager to lead, motivate, and grow our sales team to the next level.Key Responsibilities<ul><li>Lead, manage, and mentor a team of property consultants to achieve monthly and quarterly KPIs.</li><li>Drive performance in lead conversion, client meetings, and closings.</li><li>Conduct regular briefings, training sessions, and performance reviews for the team.</li><li>Develop strategies to maximize ROI from digital marketing leads.</li><li>Maintain strong relationships with developers, agents, and clients.</li><li>Monitor team activities, ensure compliance with company sales processes, and report progress directly to management.</li></ul>Requirements<ul><li>Minimum 3&ndash;5 years of real estate sales experience in Dubai (off-plan experience preferred).</li><li>Proven track record of leading a successful sales team.</li><li>Strong knowledge of Dubai&rsquo;s real estate market, developers, and project launches.</li><li>Excellent communication, negotiation, and closing skills.</li><li>Ability to train, mentor, and motivate sales agents.</li><li>RERA Certification is a plus.</li></ul>What We Offer<ul><li>Attractive commission structure + incentives.</li><li>Marketing support with high-quality digital leads.</li><li>Career growth opportunities in a fast-growing real estate company.</li><li>Supportive environment with strong leadership.</li></ul>Job Types: Full-time, PermanentPay: AED10,000.00 - AED15,000.00 per month

We’re Hiring: Off-Plan Real Estate Sales Manager

Meer Group of Investments

<ul><li>Oversee daily operations of the real estate division, including sales, leasing, and property management.</li><li>Develop and implement strategies to achieve sales and revenue targets.</li><li>Lead, train, and motivate the real estate sales team to deliver high performance.</li><li>Build and maintain strong relationships with clients, investors, and business partners.</li><li>Monitor market trends, property values, and competitor activities to identify opportunities.</li><li>Handle contract negotiations, agreements, and deal closures.</li><li>Ensure compliance with legal, financial, and company policies in all transactions.</li><li>Prepare reports and present updates to senior management.</li><li>Manage marketing activities for property listings and promotions.</li><li>Provide exceptional customer service and resolve client issues effectively.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
 Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.
 Maintaining service level agreements and keeping performance indicator scores above excellence.
 Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
 Overseeing all vendor quotations and invoices.
 Ensure proper signoffs for attendance and all the required details for cost sheet submission.
 Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.
 Ensuring Accuracy of billing information.
 Manpower planning for the site (playing a major role in their hiring process etc.)
 Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
 Ensure proper teamwork for all the facilities.
 Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.
 Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.
 Dealing with occupants’ queries in verbal/ written form.
 Ensuring robust complaint management process is in place and is followed meticulously
 Communicating and circulating information to occupants’ authorities on operational complications.
 Ensuring health and life safety regulations/ manuals are adhered on site
 All risk assessment recommendations are implemented and enforced for compliances.
 Creating business continuity plans.
 Resolving emergency maintenance matters with urgency.
 Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.
 Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).
 Coordinate and maintain the as-built drawing and transition document library.
 Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.
 Facilitate the services under the Slogan “No Safety No Work”.
 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Senior Property Manager

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