renewals manager

NETMATE INFORMATION TECHNOLOGY

<p><b>Overview:</b><br/>We are looking for a Renewals Specialist who will be responsible for managing all license and AMC renewals, from tracking expiry dates to ensuring timely payment collection and smooth renewal processes.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor all license and AMC renewal expiry dates to ensure no lapses.</li><li>Contact customers at least 30 days prior to contract expiry to discuss renewals.</li><li>Prepare and send renewal quotations accurately and on time.</li><li>Process supplier purchase orders (POs) upon customer confirmation.</li><li>Coordinate with suppliers to obtain renewal invoices promptly.</li><li>Ensure customer invoices are issued without delay.</li><li>Follow up regularly for pending renewal payments.</li><li>Share important updates and escalate issues as required to management.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or related field.</li><li>1&ndash;2 years of experience in renewals, AMC, or account management (IT or technical services preferred).</li><li>Strong communication, negotiation and interpersonal skills for customer interactions.</li><li>Proficiency in MS Office (Word, Excel, Outlook); experience with CRM or accounting software is a plus.</li><li>Ability to work independently and follow up persistently to ensure renewals are completed.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior experience in Renewals?</li></ul>

Renewals Specialist

Cisco

<div>
 <strong>
  Meet the Team
  <br/>
  <br/>
 </strong>
 Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
 <br/>
 <br/>
 We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
 <br/>
 <br/>
 <ul>
  <li>
   Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.
  </li>
  <li>
   A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.
  </li>
  <li>
   Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.
  </li>
  <li>
   Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
  </li>
  <li>
   Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.
  </li>
  <li>
   Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.
  </li>
  <li>
   A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.
  </li>
  <li>
   Strong customer service, listening, and presentation skills.
  </li>
  <li>
   Bachelor's Degree or equivalent experience
  </li>
  <li>
   Previous Cisco Install Base including Software Experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience working with Salesforce and Gong
  </li>
  <li>
   A self starter/ high energy/ positive demeanor/ customer focused
  </li>
  <li>
   3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams
  </li>
  <li>
   Strong negotiation and communication skills
  </li>
  <li>
   Ability to analyze data and financial reports to propose, identify and upsell renewals
  </li>
  <li>
   Familiarity with recurring revenue renewal cycles
  </li>
  <li>
   Strong analytical skills to assess customer needs and propose effective solutions
  </li>
  <li>
   Exceptional organizational skills with the ability to manage multiple accounts and deadlines
  </li>
  <li>
   Detail-oriented with strong follow-up practices
  </li>
  <li>
   Ability to work in a fast paced, dynamic environment.
   <br/>
   <br/>
  </li>
 </ul>
 Why Cisco?
 <br/>
 <br/>
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 <br/>
 <br/>
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 <br/>
 <br/>
 We are Cisco, and our power starts with you.
</div>


Meet the Team
<br>Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
<br>We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
<br><br>
Your Impact
<br>A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
<br><br>
<ul>
<li>Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.</li>
<li>A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.</li>
<li>Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.</li>
<li>Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.</li>
<li>Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.</li>
<li>Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle</li>
</ul>
Minimum Qualifications
<br><br>
<ul>
<li>Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.</li>
<li>A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.</li>
<li>Strong customer service, listening, and presentation skills.</li>
<li>Bachelor's Degree or equivalent experience</li>
<li>Previous Cisco Install Base including Software Experience.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Previous experience working with Salesforce and Gong</li>
<li>A self starter/ high energy/ positive demeanor/ customer focused</li>
<li>3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams</li>
<li>Strong negotiation and communication skills</li>
<li>Ability to analyze data and financial reports to propose, identify and upsell renewals</li>
<li>Familiarity with recurring revenue renewal cycles</li>
<li>Strong analytical skills to assess customer needs and propose effective solutions</li>
<li>Exceptional organizational skills with the ability to manage multiple accounts and deadlines</li>
<li>Detail-oriented with strong follow-up practices</li>
<li>Ability to work in a fast paced, dynamic environment.</li>
</ul>
Why Cisco?
<br><br>
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
<br>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
<br>We are Cisco, and our power starts with you.

Bupa

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>Role Purpose:</p>
<p>
Manage contract renewals and new business to achieve highest retention rates and secure growth and profitability of the corporate portfolio</p><br>
<p></p>
<p>
Key Responsibilities:</p>
<p>
1- Pricing and Underwriting (Renewals)</p>
<ul>
<li>Provide precise assessment of risk to support Relationship Team in achieving the highest retention rates for profitable business.</li>
<li>Estimate the impact of product changes on the contract performance and revise premiums accordingly.</li>
<li>Agree on final corporate renewal rates.</li>
<li>Discuss, negotiate and explain quotations and technical results to Relationship Team to ensure complete understanding and agreement on final prices and product changes.</li>
<li>Revisit the benefits of high loss ratio accounts and recommend product changes and/or adequate price increases to enhance profitability.</li></ul><br>
<p></p>
<p>
2- Pricing and Underwriting (New Business)</p>
<ul>
<li>Evaluate the risk profile and set the adequate premiums using the pricing model and product specifications provided by the Account Managers.</li>
<li>Follow the pricing policy guidelines to consider and approve additional benefits over and above the regulated CHI policy.</li></ul><br>
<p></p>
<p>
3-Renewals Workflow</p>
<ul>
<li>Coordinate with the corporate renewal pricing team to ensure accurate interpretation of results.</li></ul><br>
<p></p>
<p>
4-Pricing Model and Strategy</p>
<ul>
<li>Adjust periodically the pricing model and the loading factors according to the provider trends and their movements among the networks.</li>
<li>Prepare related Cognos reports.</li></ul><br>
<p></p>
<p>
5- Clients' Reports</p>
<ul>
<li>Manage the automated reports (frequent users report, management information report) and ensure that they are in line with the projected technical results.</li>
<li>Provide and support Relationship Team with customized reports that evaluate contracts past experience and attribution.</li></ul><br>
<p></p>
<p>
6-Department reports</p>
<ul>
<li>Manage the monthly reports and provide updates of the department KPI&rsquo;s (retention rate, price increases&hellip;)</li>
<li>Conduct simulations and reports to support management in setting the pricing strategy.</li></ul><br>
<p></p>
<p>
7-Payment Terms</p>
<ul>
<li>Manage the payment flexibility terms for renewals and new business contracts.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Quantitative analysis</li>
<li>Mathematics, Statistics, Finance, &amp; Underwriting</li>
<li>Arabic &amp; English proficiency</li>
<li>Written and verbal communication skills</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in Actuarial Science, Finance or a related field</p></div></div>

Corporate Pricing

Nutanix

<div><h3 class="jobSectionHeader"><b>Hungry, Humble, Honest, with Heart.</b></h3><h3 class="jobSectionHeader"><b>
The Opportunity</b></h3><p>
Are you a results-driven professional with strong software selling skills and a passion for customer success? If so, joining our dynamic team offers you the opportunity to make a significant impact by achieving renewal quotas and fostering lasting customer relationships in a thriving market.</p><h3 class="jobSectionHeader"><b>
About the Team</b></h3><p>
The Subscription Account Management team at Nutanix is a dynamic and collaborative group. This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base. With a strong emphasis on cross-collaboration and teamwork, the mission of this team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.</p><p>
You will report to the Leader of Subscription Account Management - Middle East and Africa, who leads with a focus on empowerment and team collaboration. The hiring manager has extensive experience in MEA and brings valuable insights into customer success strategies. This role may require some travel, offering opportunities to engage with clients and partners outside the local region. Travel plans will be coordinated based on business needs and client relationships.</p><h3 class="jobSectionHeader"><b>
Your Role</b></h3><ul><li>
Achieve renewal quotas on time to maintain company retention rates.</li><li>
Engage with customers regularly for value-added progress checks.</li><li>
Liaise with field sales representatives, channel representatives, and partners.</li><li>
Coordinate with internal teams such as finance, sales ops, and rev ops.</li><li>
Complete new hire training and acclimate to the company culture within the first 90 days.</li><li>
Develop a steady and healthy ecosystem within the assigned sub-region.</li><li>
Operate independently and become the primary contact for clients in the mapped area by the end of the first year.</li><li>
Foster teamwork and collaboration to achieve shared renewal targets.</li></ul><h3 class="jobSectionHeader"><b>
What You Will Bring</b></h3><ul><li>
5 to 10 years of experience in customer success or renewals roles.</li><li>
Strong software selling skills and experience in quota-carrying positions.</li><li>
Basic technical understanding of software licensing and renewal processes.</li><li>
Excellent communication and interpersonal skills, with a positive attitude.</li><li>
Proficiency in forecasting or sales forecasting tools, knowledge of Aviso, Planhat, and/or SFDC (Salesforce.com) is preferred.</li><li>
Ability to work effectively under pressure.</li><li>
Ability to engage and collaborate with cross-functional teams and customers.</li><li>
A native Arabic speaker and fluency in English are required for this role.</li></ul><h3 class="jobSectionHeader"><b>
Work Arrangement</b></h3><p>
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.</p></div>

Subscription Account Manager, MEA

Barracuda Networks

<div><p>Job ID 26-515</p><div><div>
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.</div><div></div><div>
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.</div><div></div><div><b>
Envision yourself at Barracuda
</b></div><div>
<ul><li>Manage and optimize end‑to‑end renewals workflows, ensuring timely creation, validation, and hygiene of renewal opportunities.</li><li>
Maintain accurate pipeline hygiene and oversee renewals queues, resolving data issues and supporting timely progression through sales stages.</li><li>
Partner with Sales, Channel, and Customer Success to ensure accurate renewal data.</li><li>
Support automation efforts and operational improvements across renewals processes, leveraging CRM and PRM tools and cross‑functional systems (e.g., Salesforce, CPQ) identifying opportunities for improvement where appropriate.</li><li>
Build and deliver reporting on renewal metrics including forecasted retention, churn risk, pipeline health, flat renewals, and upsell motions.</li><li>
Analyze customer renewal patterns and sales performance, providing insights to improve forecasting accuracy and renewal conversion rates.</li><li>
Work with Channel Operations to ensure renewal alignment across partner motions, distribution formats, and compliance requirements.</li><li>
Provide renewal playbook guidance and operational support to the field</li><li>
Support the monthly close process and exception handling</li><li>
Support the planning, territory design, and quota setting process</li><li>
Support the preparation of periodic reviews like QBRs, monthly reviews, performance management meetings, pipeline and forecasting</li><li>
Support sales enablement initiatives, working with sales leadership and sales enablement to ensure needs of sales teams and partners are fulfilled</li><li>
Collaborate cross-functionally with Finance, Commissions, Legal to support the rhythm of the business</li><li>
Occasional travel may be required</li></ul><div><b>
What you will bring to the role</b></div><ul><li>
Bachelor&rsquo;s degree or equivalent and a minimum of 5+ years&rsquo; experience in a Sales Operations, Renewals Operations, Revenue Operations, or related analytical experience.</li><li>
Operational experience in an industry which is confronted with multidimensional customer, channel, or market models; previous experience in a SaaS environment preferred.</li><li>
Strong understanding of renewals lifecycle management and recurring revenue business models.</li><li>
Understanding of sales processes and methodologies, with strong organizational skills with ability to manage multiple projects.</li><li>
Ability to work cross-functionally in a fast-paced environment.</li><li>
A demonstrated passion for information and business intelligence.</li><li>
Excellent analytical skills with strong attention to detail.</li><li>
Ability to manage competing priorities in a fast‑moving environment with cross‑functional stakeholders.</li><li>
Proficiency with Salesfoce.com preferred.</li><li>
Advanced MS Excel skills; previous Power Bi and Clari experience is an advantage</li><li>
A passion for operational excellence, continuous improvement, and building scalable processes.</li><li>
Excellent written, presentation and verbal communication skills and the ability to influence without authority.</li></ul></div><div><b>
</b></div><div><b>
What you&rsquo;ll get from us</b></div><div>
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility &ndash; there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.</div><div>
</div><div><b>
#LI-hybrid</b></div></div></div><div></div>

Senior Global Renewals Operations Analyst

RM Plc

<div>Overview:
<div><div><div>
Would you like to help enrich the lives of learners around the world?</div></div></div><div></div><div><div><br>
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.</div></div><div></div><div><div><br>
At RM, we&rsquo;ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.</div><div></div><div><br>
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.</div><div><br>
</div><div>RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).</div></div><div></div><div><div><br>
Visit us here to find out more: www.rmindia.co.in</div></div><div></div><div><div><b><br>
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.</b><b>
</b></div></div>Responsibilities:
<p>
The team member will be responsible for overseeing the renewals of customers. This includes identifying and sending the renewals on time to the customers, Proactive identification of any issues that might hold the renewals and fix it and getting the renewal orders in. This also includes highlighting the issues and risks to the next level, identifying the blockers, and proceeding with the action plan to ensure a smooth renewal.</p><p>
Need to work closely with the Sales team, coordination teams, Finance team and Stakeholders in ensuring that we meet the needs of the customers.</p><ul><li>
Understand customer requirements and deal with customer enquiries.</li><li>
Communicate proactively with the customers on the alternate solutions.</li><li>
Management of multi-year contract Renewals</li><li>
Manage Inflation of the customers</li><li>
Proactive capturing and communication of the upcoming renewal contracts.</li><li>
Understand customer requirements and handle the customer enquiries.</li><li><ul><li>
</li></ul></li></ul>
Experience:
<div><div>
Exp:- 0 to 1yr</div><div></div><div><br>
Key skills:</div><br>
<div></div><ul><li><ul><li>
Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.</li><li>
Good negotiation skills that can be used to bring better output from the suppliers while maintaining a healthy working relation with them.</li><li>
Good Excel knowledge</li><li>
The ability to operate in a matrix environment, with skills in alignment, collaboration, and joint delivery.</li><li>
The ability to effectively work with teams.</li></ul></li></ul></div></div><div></div>

Customer Service Centre - Consultant

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