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reservations agent

Hilton

<div><p>Cluster Reservations Agent</p><p>
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservations Agent

Dusit Thani Mactan Cebu

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sale Role:
 <br/>
 <br/>
 <ul>
  <li>
   Be knowledgeable of;
  </li>
  <li>
   All hotel facilities/services, hours of operation.
  </li>
  <li>
   All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
  </li>
  <li>
   Room availability for any given day.
  </li>
  <li>
   Restricted dates, rates and room types.
  </li>
  <li>
   All room rates, packages and promotions.
  </li>
  <li>
   Specific arrangements between hotel and travel agencies, corporate reservations center.
  </li>
  <li>
   Entertainment/special events scheduled in the hotel.
  </li>
  <li>
   Take personal responsibility for driving up selling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
  </li>
  <li>
   Communicates effectively with all guests and colleagues.
  </li>
  <li>
   Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  </li>
  <li>
   Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
  </li>
  <li>
   Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere to all Dusit International Standard Operating Procedures.
  </li>
  <li>
   Maintaining high standards of data quality through regular data cleansing activities.
  </li>
  <li>
   Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
  </li>
  <li>
   Reply to all guest requests within 24 hours of receipt.
  </li>
  <li>
   Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
  </li>
  <li>
   Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
  </li>
  <li>
   Handle daily trace/follow up reports according to the requirements.
   <br/>
   <br/>
  </li>
 </ul>
 RELATIONSHIP
 <br/>
 <br/>
 <ul>
  <li>
   Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
  </li>
  <li>
   Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
  </li>
  <li>
   Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
  </li>
  <li>
   Liaise with IT in report and faults on telephone lines or computer network.
  </li>
  <li>
   Proactively promote other sister properties of the Dusit Hotels and Resorts.
  </li>
  <li>
   Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of technical and managerial applications of the following systems and their utilization;
  </li>
  <li>
   Opera Property Management System (OPMS)
  </li>
  <li>
   Sabre SynXis CRS
  </li>
  <li>
   Serenata NetHotel Profile Management
  </li>
  <li>
   GDS Interface (GDS)
  </li>
  <li>
   Oasis Hospitality Software (PMS for China Properties)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains high level of effective communications with guests and colleagues.
  </li>
  <li>
   Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
  </li>
 </ul>
</div>


Reservations Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25198180<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Holiday Inn

<div><p><b>About Us</b></p>
<p>
At <b>Holiday Inn&reg; Hotels &amp; Resorts,</b> our job is to bring the joy of travel to everyone. That&rsquo;s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest&rsquo;s experience an enjoyable one. When you&rsquo;re part of the Holiday Inn Hotels &amp; Resorts brand you&rsquo;re more than just a job title.</p>
<p><b>
Holiday Inn Abu Dhabi, </b>is looking for a dynamic and highly motivated <b>Reservations Agent</b> to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi. The hotel places you right at the heart of the city&rsquo;s cultural and business landmarks. Located just 5 minutes from ADNEC and 10 minutes from the iconic Sheikh Zayed Grand Mosque, the hotel offers a prime setting for business, leisure, and exploring the best of Abu Dhabi. With vibrant dining, relaxing leisure facilities, and versatile event spaces, we deliver genuine hospitality that feels like home.</p>
<p><b>
What&rsquo;s the job?</b></p>
<p>
Step into the role of <b>Reservations Agent</b>, where your proactivity, adaptability, and quick learning will make you an indispensable part of our team. In this exciting position, you&rsquo;ll ensure smooth, seamless operations while delivering exceptional service at every step. You&rsquo;ll manage <b>FIT reservations</b>, handling individual bookings with accuracy and care. You&rsquo;ll also take charge of <b>group reservations</b>&mdash;from the very first inquiry to final confirmation&mdash;coordinating room blocks, event spaces, and special requests by working closely with multiple departments.</p>
<p>
Above all, you&rsquo;ll be a trusted point of contact for both group and individual guests, answering questions, resolving concerns, and creating a positive, memorable experience throughout the entire booking journey.</p>
<p><b>
A little taste of your day-to-day</b>
</p><p>Every day is different, but you&rsquo;ll mostly be:</p>
<p>
In this role, you&rsquo;ll create unforgettable impressions for our guests through warm, genuine communication and exceptional attention to detail. You&rsquo;ll manage reservation inquiries across phone, email, and online platforms with professionalism, speed, and accuracy. You will play a key part in <b>maximizing revenue</b> by confidently upselling rooms, packages, and hotel services while ensuring every booking is flawlessly processed and aligned with hotel standards. Collaboration is essential&mdash;you&rsquo;ll work closely with the Front Office, Sales, and Revenue teams to deliver a seamless, memorable guest experience from start to finish. Stay on top of room categories, rates, and special promotions, and respond to guest requests or concerns with courtesy and urgency, ensuring satisfaction at every touchpoint. If you&rsquo;re passionate, driven, and eager to grow, join us in creating exceptional guest moments while contributing to operational excellence and achieving our financial goals.</p>
<p><b>
What we offer</b></p>
<p>
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What&rsquo;s more, because your career will be as unique as you are, we&rsquo;ll give you all the tailored support you need to make a great start, be involved and grow.
</p><p>At IHG, we&rsquo;ve made a promise. As one of the world&rsquo;s leading hotel groups, we&rsquo;re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected &ndash; wherever they are in the world. Want to be part of the journey? Hit the 'Apply' button and start your journey with us today.<br>
<br>
We are an equal opportunity employer.</p>
<p>
</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Reservations Agent at Holiday Inn Abu Dhabi

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><p><b><br>
What you will be doing:</b></p><ul><li>
Guest Services: Welcome visitors with a warm smile, efficiently manage their check-in and check-out processes, and quickly respond to their requests and concerns.</li><li>
Reservations Management: Manage bookings, handle cancellations, and make changes to reservations accurately through the hotel's property management system (PMS).</li><li>
Communication: Share details about the hotel's facilities, services, and nearby places of interest. Communicate clearly with guests, the cleaning staff, and other departments.</li><li>
Issue Resolution: Address guest complaints and problems with a professional approach, always aiming to ensure guest happiness.</li><li>
Office Tasks: Carry out a variety of office-related tasks like organizing files, entering data, and keeping up-to-date records of guests.</li><li>
Billing and Collections: Take care of payments, manage cash, and make sure all bills are correctly charged for every transaction.</li><li>
Security: Uphold the hotel's safety by keeping an eye on the front desk area and reporting any unusual behavior.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum experience of two years in a similar role in 5-star Luxury Hotel.</li><li>
Knowledge in MS Office and Opera system.</li><li>
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.</li><li>
Strong verbal and written communication skills and pride in personal presentation.</li><li>
A people person who is able to make genuine connections with their colleagues and guests.</li><li>
A genuine passion for customer service with a strong focus on always making our guest&rsquo;s feel welcome during their stay.</li></ul><div><br>
Additional Information</div><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Front Desk Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</div><div>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</div><div>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><div>Reservation:
</div><ul><li>Handle incoming reservation requests via phone, email, or online platforms.
</li><li>Provide detailed information about dining options, menus, special events, and promotions.
</li><li>Accurately input reservation details into the restaurant management system. (7 rooms)
</li><li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.
</li><li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management
</li></ul><div>Guest Assistance:
</div><ul><li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
</li><li>Make recommendations based on guest preferences to enhance their dining experience.
</li><li>Manage modifications or cancellations of existing reservations efficiently.
</li><li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)
</li><li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.
</li><li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.
</li><li>Successfully track, monitor and report on key information
</li></ul><div>Upselling and Promotion:
</div><ul><li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.
</li><li>Identify opportunities for upselling additional services such as private dining or events bookings.
</li><li>Confirmation and Follow-up:
</li></ul><div>Reporting and Record Keeping:
</div><ul><li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:
</div><ul><li>Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra-luxury hotel.
</li><li>Education: A degree in Hospitality Management or a related field is preferred.
</li></ul><div>GENERAL SKILLS. .
</div><ul><li>Strong organizational skills with attention to detail.
</li><li>Proficient in using reservation management software systems.
</li><li>Microsoft office literate
</li><li>Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:
</li><li>Required to speak, read, and write English, with fluency in other languages preferred.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food and Beverage Reservation specialist

mercator travel and tourism

<p><b>About Us:</b></p><p>M2 Luxury Car Rent is a prestigious car rental company, renowned for providing top-notch luxury vehicles to our discerning clientele. We take pride in offering exceptional customer service and ensuring our clients' needs are met with the utmost professionalism and efficiency.</p><p>If you are highly dedicated team player with leadership skills, then this job is with one of the most attractive and fast-growing company in its field.</p><p><b>Job Overview:</b></p><p>M2 Luxury Car Rent, a luxury car rental with a chauffeur service provider company, is seeking a skilled and enthusiastic <b>Arabic Transportation Reservation Agent</b> to join our dynamic team.</p><p>As a Transportation Reservation Agent, you will play a vital role in providing exceptional customer service and facilitating transportation reservations for our esteemed clients.</p><p><b>Responsibilities:</b></p><p>&middot; Handle customer inquiries and provide professional assistance in making transportation reservations, ensuring exceptional customer service at all times.</p><p>&middot; Process reservations through our booking system accurately and efficiently, taking into consideration customer preferences and specific requirements.</p><p>&middot; Provide detailed information to customers regarding available vehicles, rates, and service options.</p><p>&middot; Maintain an up-to-date and comprehensive knowledge of our fleet, services, and various destinations to offer informed recommendations to customers.</p><p>&middot; Assist in managing the reservation schedule and ensuring the timely and efficient allocation of transportation services.</p><p>&middot; Communicate effectively with drivers and other team members to ensure smooth and seamless service delivery.</p><p>&middot; Handle customer complaints and issues with empathy and professionalism, aiming to resolve them to the customer's satisfaction.</p><p>&middot; Monitor and follow up on customer feedback to identify areas for improvement and contribute to enhancing customer satisfaction.</p><p>&middot; Collaborate with the sales and marketing teams to promote our services and drive reservations through various channels.</p><p>&middot; Adhere to company policies, procedures, and quality standards to maintain service excellence.</p><p><b>Requirements:</b></p><p>&middot; A minimum of 5 years of proven Transportation Reservation Agent experience in a related industry, preferably luxury car rental.</p><p>&middot; High school diploma or equivalent qualification. Additional certifications or qualifications in hospitality, travel, or related fields are advantageous.</p><p>&middot; Previous experience in a customer service or reservation role, preferably in the transportation or travel industry.</p><p>&middot; Excellent communication and interpersonal skills to interact effectively with customers and team members.</p><p>&middot; Strong attention to detail and organizational abilities to manage reservation records accurately.</p><p>&middot; Proficient computer skills, including experience with reservation or booking software.</p><p>&middot; Ability to work in a fast-paced environment, handling multiple tasks simultaneously.</p><p>&middot; Flexibility to work shifts, weekends, and holidays as required by the business.</p><p>Experience:</p><ul><li>Transportation or travel industry: 3 years (Required).</li><li>Luxury car rental: 3 years (Required).</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Transportation Reservation Agent: 2 years (Required)</li></ul>

Arabic Transport Coordinator

Explore 109+ Reservations agent in Arabic Written And Spoken Jobs In Institutional And Governmental Communication Jobs In Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

109 reservations agent jobs IN Arabic Written And Spoken Jobs In Institutional And Governmental Communication Jobs In Abu Dhabi

Cluster Reservations Agent

Reservations Agent

Reservations Agent

Reservations Agent at Holiday Inn Abu Dhabi

Front Desk Agent

Food and Beverage Reservation specialist

Arabic Transport Coordinator