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reservations agent

Marriott International

<div>Additional Information 
Job Number25162222 
Job CategoryReservations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Banyan Tree

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Key Responsibilities:<ul><li>
Provides a friendly, smooth, prompt and courteous service to all guests and reservations.</li><li>
Responsible for the sales and management of all group bookings of 8 rooms or more</li><li>
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.</li><li>
Making reservations for customers based on their various requirements and budgetary allowances.</li><li>
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.</li><li>
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently</li><li>
Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li><li>
Updating reservations ensuring a flawless arrival and departure experience.</li><li>
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.</li><li>
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.</li><li>
Building relationships with both our guests and your fellow colleagues</li><li>
Processing payments and sending confirmation details to customers.</li><li>
Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.</li><li>
Providing support to customers who may need to amend or cancel a reservation.</li><li>
Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.</li><li>
Ensures a clear line of communication with other departments for special requests or other reservation-related matters.</li><li>
Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.</li><li>
Monitors the order and cleanliness in the office area &amp; participates in regular departmental meetings.</li></ul> 
Qualifications 
Qualities &amp; Capabilities:<ul><li>
Experience working with Opera Cloud or a related system</li><li>
Previous experience in a reception, reservation or duty manager role would be preferred</li><li>
Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.</li><li>
You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.</li><li>
You are adaptable, and enjoy doing a variety of different things. You would never say &lsquo;it&rsquo;s not my job!&rsquo;</li><li>
You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues</li><li>
You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience</li><li>
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships</li><li>
You have proven organisational and time management skills</li><li>
You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels</li><li>
You have a passion for delivering exceptional guest service</li><li>
You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard</li></ul></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Resort.
 </li>
 <li>
 Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
 </li>
 <li>
 Upsell room types, packages, and services while adhering to pricing strategies and set rates.
 </li>
 <li>
 Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)
 </li>
 <li>
 Communicate guest requests and special requirements to Front Office, Housekeeping, and Food &amp; Beverage teams for seamless service.
 </li>
 <li>
 Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 You will be:
 
 
 <ul>
 <li>
 Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
 </li>
 <li>
 A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
 </li>
 <li>
 Adaptable and resilient, thriving in a fast-paced, multi-property environment.
 </li>
 <li>
 Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
 </li>
 <li>
 A strong communicator, effectively liaising with internal departments and external partners.
 </li>
 <li>
 Motivated to learn and grow, staying updated on systems, promotions, and brand standards.
 </li>
 </ul>
</div>

La Maison Hotel Doha

Key Job Responsibilities:<ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul>Qualification:<ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul>Job Type: Full-time

Reservations Agent (Arabic Speaker)

<div>Additional Information 
Job Number25158656 
Job CategoryReservations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi Property - Reservations Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.
As Reservations Services Agent, you will be responsible for the following duties:<ul>
<li>
Answer hotel&rsquo;s main telephone, HelloMO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes.</li>
<li>All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter.</li>
<li>Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies.</li>
<li>Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company.</li>
<li>Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa. Input all reservations into the respective systems, recording all relevant information.</li>
<li>For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.</li>
</ul>
As Reservations Services Agent, we expect from you:<ul>
<li>
Ensure an excellent working relationship with all colleagues within the hotel.</li>
<li>Leads by example in fostering positive colleague relations and demonstrating values.</li>
<li>Effectively communicates with other departments.</li>
<li>Utilizes all available on the job training tools for colleagues.</li>
<li>Engaging, enthusiastic, passionate, organised</li>
<li>Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Handle guest complaints accordingly and escalate disputes raised to relevant managers.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Services Agent

<div>Additional Information 
Job Number25161165 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert (Guest Communications and F&B Reservations Agent)

Explore 116+ Reservations agent in Handling Court Cases Jobs In Qatar this October. Find roles across top companies and apply now to boost your career.

116 reservations agent jobs IN Handling Court Cases Jobs In Qatar

Reservations Agent

Reservations Agent

Reservations Agent

Reservations Agent (Arabic Speaker)

Multi Property - Reservations Agent

Reservations Services Agent

Guest Experience Expert (Guest Communications and F&B Reservations Agent)