guest relations manager Jobs in Muscat Oman

guest relations manager

reservation agent

reservation supervisor - omani national Jobs in Muscat Oman

reservation supervisor - omani national

reservations agent

revenue management executive Jobs in Muscat Oman

revenue management executive

reservations manager

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. 
Qualifications<ul><li> 
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 
Additional Information 
Reporting into Reservations Manager</div>

Reservation Agent

Mandarin Oriental Hotel Group

<div>Reservations Supervisor

Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

As Reservations Supervisor, you will be responsible for the following duties:
<ul><li>Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.</li></ul>
<ul><li>Assist in the managing, training and developing of the team.</li></ul>
<ul><li>Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.</li></ul>
<ul><li>Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.</li></ul>
<ul><li>Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.</li></ul>
<ul><li>Ensure proper implementation of reservations procedures and maximize conversion ratios.</li></ul>
<ul><li>Actively promote upselling and cross-selling within the reservations team.</li></ul>

As Reservations Supervisor, we expect from you:
<ul><li>3 years of work experience in Reservations with same capacity, preferably in luxury hotel</li></ul>
<ul><li>Degree holder in hotel management or other related disciplines</li></ul>
<ul><li>Excellent communication skills and fluent in both written and spoken English</li></ul>
<ul><li>Excellent organizational and computer skills</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Reservation Supervisor - Omani National

Mandarin Oriental

<div>
 
 Reservations Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservations Supervisor
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 As Reservations Supervisor, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
 </li>
 <li>
 Assist in the managing, training and developing of the team.
 </li>
 <li>
 Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
 </li>
 <li>
 Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
 </li>
 <li>
 Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Ensure proper implementation of reservations procedures and maximize conversion ratios.
 </li>
 <li>
 Actively promote upselling and cross-selling within the reservations team.
 
 
 </li>
 </ul>
 
 As Reservations Supervisor, We Expect From You
 
 
 
 <ul>
 <li>
 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
 </li>
 <li>
 Degree holder in hotel management or other related disciplines
 </li>
 <li>
 Excellent communication skills and fluent in both written and spoken English
 </li>
 <li>
 Excellent organizational and computer skills
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

MTS Globe

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

Alila Jabal Akhdar

<div>Summary<div>
Job Summary
<ul><li> To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets</li></ul>
<ul><li> To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan</li></ul>
<ul><li> Promote the desired work culture around the core value of Alila Resort and the brand ethos</li></ul>
<ul><li> To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing</li></ul>
<ul><li> To maintain good relations with local travel agents and other outside contacts</li></ul>
<ul><li> To have complete understanding of pricing strategy and sell accordingly
</li></ul><ul><li> Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li> To wear the correct uniform, name badges at all the times</li></ul>
<ul><li> To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development</li></ul>
<ul><li> To provide a courteous and professional service at all times</li></ul>
<ul><li> To provide the necessary skills to perform their duties with the maximum efficiency</li></ul>
<ul><li> To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety</li></ul>
<ul><li> To plan the weekly operation Roster with coordination of front office supervisor.</li></ul>
<ul><li> Ensure accuracy of reservation information in OPMS
</li></ul><ul><li> Drive and collect all the guest information while creating the reservation.</li></ul>
<ul><li> Review daily arrival report to ensure accuracy of data updated in the system.</li></ul>
<ul><li> To ensure all the calls and guest inquires answered in timely manner.</li></ul>
<ul><li> Implement and drive the company, department standard and policies.</li></ul>
<ul><li> Train and coach the team member on Reserve and Opera system.</li></ul>
<ul><li> Coordinate with front office for any special request.</li></ul>
<ul><li> Balance room inventory.</li></ul>
<ul><li> Complete knowledge of World of Hyatt programs and benefits.</li></ul>
<ul><li> Knowledge on guest amenities program and process.</li></ul> 


Technical Expertise
<div><ul><li>Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques</li></ul>
<ul><li>Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services</li></ul>
<ul><li>Maintain a high level of product and service knowledge of the Resort.</li></ul>
<ul><li>Opera and Reserve full operational Knowledge
</li></ul><ul><li>Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
</li></ul><ul><li>Process amendment to reservation such as extensions, early arrival &amp; departure and etc
</li></ul><ul><li>Accept wait list reservations</li></ul>
<ul><li>Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day</li></ul>
<ul><li>Record special billing arrangements for groups and conventions.</li></ul>
<ul><li>Update guest special request and preference in trance and special fields.</li></ul>
<ul><li>Select and update correct profile on each reservation</li></ul>
<ul><li>Update correct VIP code on each profile and ensure correct amenities code attached in the systems.</li></ul>
<ul><li>Monitor reservation levels and inform Managers of current and future occupancy rates</li></ul>
<ul><li>Maintain knowledge of special rates/ offers/ promotions and train the teams.</li></ul>
<ul><li>Prepare reports as requested (pick up report, etc.)</li></ul>
<ul><li>Attend daily room controlling meeting.</li></ul>
<ul><li>Attends to inquires, complaints and request regarding reservation.</li></ul>
<ul><li>Ensure all reservation papers have been properly filed according to the established procedures</li></ul>
<ul><li>Familiar with job description, policies and procedures and able to perform the duty whenever needed.</li></ul>
<ul><li>Perform any other tasks been assigned by your supervisor &amp; managers.</li></ul></div></div></div>

RESERVATION AGENT

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25172567
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent

<div>Additional Information 
Job Number25172567 
Job CategoryReservations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Explore 142+ Reservations manager in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

142 reservations manager jobs IN Muscat Oman

Reservation Agent

Reservation Supervisor - Omani National

Reservation Supervisor - Omani National

Reservation Executive - DMC/Tourism - Oman

RESERVATION AGENT

Reservations Agent

Reservations Agent