RESERVATION AGENT

Job Summary

• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets

• To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan

• Promote the desired work culture around the core value of Alila Resort and the brand ethos

• To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing

• To maintain good relations with local travel agents and other outside contacts

• To have complete understanding of pricing strategy and sell accordingly

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.

• To wear the correct uniform, name badges at all the times

• To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development

• To provide a courteous and professional service at all times

• To provide the necessary skills to perform their duties with the maximum efficiency

• To provide the correct standards and method of service are maintained as stated in the department’s operation manual

• To provide a complete understanding of and adhere to the hotel’s employee rules and regulations

• To provide a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety

• To plan the weekly operation Roster with coordination of front office supervisor.

• Ensure accuracy of reservation information in OPMS

• Drive and collect all the guest information while creating the reservation.

• Review daily arrival report to ensure accuracy of data updated in the system.

• To ensure all the calls and guest inquires answered in timely manner.

• Implement and drive the company, department standard and policies.

• Train and coach the team member on Reserve and Opera system.

• Coordinate with front office for any special request.

• Balance room inventory.

• Complete knowledge of World of Hyatt programs and benefits.

• Knowledge on guest amenities program and process.

Technical Expertise