Reservation Agent - Omani National

Reservation Agent

Mandarin Oriental Muscat is looking for a Reservation Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities

• Carries out the daily operation/task of Reservations.
• Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
• Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
• To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel’s primary competition.
• To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
• To perform the task of downloading external reservation systems (GDS, SynXis & other platforms).
• To check 1- & 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
• To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
• To ensure all VIP and special requests are handled efficiently and accurately.
• To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
• To ensure that filing is up to date.
• To follow-up No-Shows
• To check reservations cancellations and credit allowances from the previous day.
• To communicate daily with the Guest Relations and Front Office departments
• To send confirmations in accordance with LQE standards
• To maximize daily occupancy and average rates through effective up selling

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.